Service Management Leadership Podcast
By Service Management Leadership Podcast
o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri
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Service Management Leadership Podcast Dec 26, 2021
Service Management Leadership - Guest Host Luigi Ferri Talking Advanced Persistent Threats
Luigi Ferri takes the mic to talk about Advanced Persistent Threats in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Brooks Law
A brief discussion about Brooks Law and its impact on IT Asset Management
https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Ep. 12 - SFIA, Part 2
In this episode, kengon continues the conversation with John Kleist on how SFIA can provide value to organizations, hiring managers, and individual practitioners.
Service Management Leadership - The Impact of AI, Part 3
A brief discussion about artificial intelligence governance Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Anomaly Detection versus Behavior Detection
Luigi Ferri takes the mic to talk about Anomaly Detection versus Behavior Detection in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Hardware Asset Management
A brief discussion about HAM
https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Episode 11 - SFIA, Part 1
In this Episode, kengon starts a discussion with John Kleist around the value of SFIA (Skills Framework for the Information Age) to organizations, managers, and employees alike
Service Management Leadership - The Impact of AI, Part 2
A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Active Attack
Luigi Ferri takes the mic to talk about Active Attack in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Technology Capabilities
A brief discussion about the compounding nature of technology
https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Episode 10 - Design Thinking
In this episode, kengon invites Mart Rovers back for a conversation around his work with Design Thinking in the context of organizations
Value Streams - change the way you manage major incidents
Malek Haddad and David Cannon talk about how using the concept of Value Streams in ITIL 4 could make a significant difference in the effective management of major incidents - not just for IT!
Service Management Leadership - The Impact of AI
A brief discussion about artificial intelligence Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Access Control Policy
Luigi Ferri takes the mic to talk about Access Control Policy in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Conformance
A brief discussion about the conformance of shoes
https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Episode 09 - "You Are What You Eat..."
In this Episode, kengon walks through some basic aspects of training and development:
- Common reasons why to NOT engage in training and development
- How to build a list of meaningful resources
- A strategy for how to move forward powerfully
ITIL 4: Value Streams and Change Enablement
David Cannon and Malek Haddad discuss how understanding value streams helps to manage IT changes more effectively
Service Management Leadership - Too Many Outages
A brief discussion about the recent outages Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Exploitation
Luigi Ferri takes the mic to talk about Exploitation in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - TCO
A brief discussion about total cost of ownership
Use this link to sign up for the Global ITAM Summit: https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Ep 08 - Standards, Frameworks, and Conformance – Oh my!
In this episode, kengon talks with Mart Rovers of Interprom about the role and relevancy of standards in today's organizations
Service Management Leadership - The Value Of Expertise
A brief discussion about expertise Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Horizon Scanning
Luigi Ferri takes the mic to talk about Horizon Scanning in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - The Changing Locale Of Workloads
A brief discussion about transparent metrics
Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Ep 07 - Thinking Like An Analyst
In this episode, kengon will take a slight departure to examine what it means to be an analyst, what it takes to be successful at being one, and offers some tips on how to think about working with analysts from a customer's perspective.
Service Management Leadership - Your CMDB Needs A Well-Rounded Approach
A brief discussion about the CMDB Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Retention
Luigi Ferri takes the mic to talk about Risk Retention in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Transparency
A brief discussion about transparent metrics
Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Improve service mapping with Value Streams
The ability to map IT services to business activity is a key part of service management - but many organizations struggle to do this. This episode considers how value streams could help to improve service mapping accuracy and use
Ep 06 - To Train or Not To Train, Part 2
kengon continues the conversation with Mark Edmead on the state of the training and development market and how people should be thinking about it
Service Management Leadership - Artificial Intelligence and ITSM
A brief discussion about AI in ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Tolerance Line
Luigi Ferri takes the mic to talk about Risk Tolerance Line in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Importance of ITAM Processes
A brief discussion about the importance of asset management processes and their relative importance
Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Ep. 005 - "To Train or Not To Train, Part 1"
This week we start a two-part discussion on professional training and development with Mark Edmead of MTE Advisors
David and Malek talk Value Streams
Value streams are an important part of ITIL 4. What are they, and why are they so important? David Cannon of PeopleCert and Malek Haddad of AHEAD discuss the practical importance of value streams for Service Management
Service Management Leadership - The AT&T Outage and ITSM
A brief discussion about the AT&T outage Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk
Luigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - ITAM Importance
A brief discussion about the different areas of asset management and their relative importance
Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Episode 4 - "Technostress, Part 2"
In this episode, kengon wraps up his conversation with Hank Marquis on "Technostress," talking about impacts, assessment methods, and actions to take
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cybersecurity
In this episode, David & Ken talk about how incorporating ITIL can benefit cybersecurity
Service Management Leadership - The Importance of ITIL/ITSM
A brief discussion about ITIL/ITSM from a tech beacon article Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Business Case
Luigi Ferri takes the mic to talk about Business Case in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Technical Debt
A brief discussion about technical debt in the context of asset management
Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Episode 003 - Technostress, Part 1
In this episode, kengon has his first guest -- Dr. Hank Marquis! The topic of the week is "Technostress" and you're not going to want to miss this one.
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Attract People
In this episode, David & Ken talk about how incorporating ITIL helps attract and retain people
Service Management Leadership - The Broad ITSM World
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Service Management Leadership - Guest Host Luigi Ferri Talking About Warranty
Luigi Ferri takes the mic to talk about Warranty in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation
Service Management Leadership - Asset Lifecycle Management
A brief discussion about asset lifecycle management
Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Episode 2 - “I See What You’re Saying” – The Power of Visual Communication
In this episode kengon walks us through how to get started with visual communication and why it's important to start developing this skill NOW!
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Helping Innovation
In this episode, David & Ken talk about how ITIL helps innovation