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Service Management Leadership Podcast

Service Management Leadership Podcast

By Service Management Leadership Podcast

Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:

o Monday: Jeffrey Tefertiller – Service Management topics
o Tuesday: David Cannon, PeopleCert
o Wednesday: Kenneth Gonzalez
o Thursday: Jeffrey Tefertiller – Asset Management topics
o Friday: Luigi Ferri

Please subscribe and rate wherever you listen to podcasts.


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Currently playing episode

Service Management Leadership - The Use of Chatbots

Service Management Leadership Podcast Jan 04, 2022

00:00
05:60
Service Management Leadership - TCO

Service Management Leadership - TCO

A brief discussion about total cost of ownership


Use this link to sign up for the Global ITAM Summit: https://www.linkedin.com/events/globalitamsummit7178801112748105730/comments/

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.




Mar 28, 202407:17
Ep 08 - Standards, Frameworks, and Conformance – Oh my!

Ep 08 - Standards, Frameworks, and Conformance – Oh my!

In this episode, kengon talks with Mart Rovers of Interprom about the role and relevancy of standards in today's organizations

Mar 27, 202431:51
Service Management Leadership - The Value Of Expertise

Service Management Leadership - The Value Of Expertise

A brief discussion about expertise Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Mar 25, 202408:08
Service Management Leadership - Guest Host Luigi Ferri Talking About Horizon Scanning

Service Management Leadership - Guest Host Luigi Ferri Talking About Horizon Scanning

Luigi Ferri takes the mic to talk about Horizon Scanning in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Mar 22, 202404:46
Service Management Leadership - The Changing Locale Of Workloads

Service Management Leadership - The Changing Locale Of Workloads

A brief discussion about transparent metrics


Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Mar 21, 202405:46
Ep 07 - Thinking Like An Analyst

Ep 07 - Thinking Like An Analyst

In this episode, kengon will take a slight departure to examine what it means to be an analyst, what it takes to be successful at being one, and offers some tips on how to think about working with analysts from a customer's perspective.

Mar 20, 202417:01
Service Management Leadership - Your CMDB Needs A Well-Rounded Approach

Service Management Leadership - Your CMDB Needs A Well-Rounded Approach

A brief discussion about the CMDB Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Mar 18, 202407:11
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Retention

Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Retention

Luigi Ferri takes the mic to talk about Risk Retention in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation




Mar 15, 202404:01
Service Management Leadership - Transparency

Service Management Leadership - Transparency

A brief discussion about transparent metrics


Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Mar 14, 202405:52
Improve service mapping with Value Streams

Improve service mapping with Value Streams

The ability to map IT services to business activity is a key part of service management - but many organizations struggle to do this. This episode considers how value streams could help to improve service mapping accuracy and use

Mar 13, 202415:58
Ep 06 - To Train or Not To Train, Part 2

Ep 06 - To Train or Not To Train, Part 2

kengon continues the conversation with Mark Edmead on the state of the training and development market and how people should be thinking about it

Mar 13, 202438:48
Service Management Leadership - Artificial Intelligence and ITSM

Service Management Leadership - Artificial Intelligence and ITSM

A brief discussion about AI in ITSM Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Mar 11, 202408:47
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Tolerance Line

Service Management Leadership - Guest Host Luigi Ferri Talking About Risk Tolerance Line

Luigi Ferri takes the mic to talk about Risk Tolerance Line in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation



Mar 08, 202404:23
Service Management Leadership - Importance of ITAM Processes

Service Management Leadership - Importance of ITAM Processes

A brief discussion about the importance of asset management processes and their relative importance


Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Mar 07, 202405:29
Ep. 005 - "To Train or Not To Train, Part 1"

Ep. 005 - "To Train or Not To Train, Part 1"

This week we start a two-part discussion on professional training and development with Mark Edmead of MTE Advisors

Mar 06, 202429:25
David and Malek talk Value Streams

David and Malek talk Value Streams

Value streams are an important part of ITIL 4. What are they, and why are they so important? David Cannon of PeopleCert and Malek Haddad of AHEAD discuss the practical importance of value streams for Service Management

Mar 04, 202417:26
Service Management Leadership - The AT&T Outage and ITSM

Service Management Leadership - The AT&T Outage and ITSM

A brief discussion about the AT&T outage Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Mar 04, 202410:21
Service Management Leadership - Guest Host Luigi Ferri Talking About Risk

Service Management Leadership - Guest Host Luigi Ferri Talking About Risk

Luigi Ferri takes the mic to talk about Risk in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Mar 01, 202404:29
Service Management Leadership - ITAM Importance

Service Management Leadership - ITAM Importance

A brief discussion about the different areas of asset management and their relative importance


Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Feb 29, 202405:46
Episode 4 - "Technostress, Part 2"

Episode 4 - "Technostress, Part 2"

In this episode, kengon wraps up his conversation with Hank Marquis on "Technostress," talking about impacts, assessment methods, and actions to take

Feb 28, 202422:24
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cybersecurity

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cybersecurity

In this episode, David & Ken talk about how incorporating ITIL can benefit cybersecurity

Feb 27, 202407:03
Service Management Leadership - The Importance of ITIL/ITSM

Service Management Leadership - The Importance of ITIL/ITSM

A brief discussion about ITIL/ITSM from a tech beacon article Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays). Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.   Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Feb 26, 202408:53
Service Management Leadership - Guest Host Luigi Ferri Talking About Business Case

Service Management Leadership - Guest Host Luigi Ferri Talking About Business Case

Luigi Ferri takes the mic to talk about Business Case in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Feb 23, 202403:37
Service Management Leadership - Technical Debt

Service Management Leadership - Technical Debt

A brief discussion about technical debt in the context of asset management


Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.

Feb 22, 202407:28
Episode 003 - Technostress, Part 1

Episode 003 - Technostress, Part 1

In this episode, kengon has his first guest -- Dr. Hank Marquis! The topic of the week is "Technostress" and you're not going to want to miss this one.

Feb 21, 202418:52
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Attract People

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Attract People

In this episode, David & Ken talk about how incorporating ITIL helps attract and retain people

Feb 20, 202407:12
Service Management Leadership - The Broad ITSM World

Service Management Leadership - The Broad ITSM World

A brief discussion about ITSM

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is
www.servicemanagement.us.

Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.





Feb 19, 202405:49
Service Management Leadership - Guest Host Luigi Ferri Talking About Warranty

Service Management Leadership - Guest Host Luigi Ferri Talking About Warranty

Luigi Ferri takes the mic to talk about Warranty in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation


Feb 16, 202403:34
Service Management Leadership - Asset Lifecycle Management

Service Management Leadership - Asset Lifecycle Management

A brief discussion about asset lifecycle management


Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Feb 15, 202405:46
Episode 2 - “I See What You’re Saying” – The Power of Visual Communication

Episode 2 - “I See What You’re Saying” – The Power of Visual Communication

In this episode kengon walks us through how to get started with visual communication and why it's important to start developing this skill NOW!

Feb 14, 202415:52
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Helping Innovation

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Helping Innovation

In this episode, David & Ken talk about how ITIL helps innovation

Feb 13, 202410:11
Service Management Leadership - Measure Twice, Cut Once

Service Management Leadership - Measure Twice, Cut Once

A brief discussion about metrics and measuring

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is
www.servicemanagement.us.

Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.




Feb 12, 202406:26
Service Management Leadership - Guest Host Luigi Ferri Talking About Utility

Service Management Leadership - Guest Host Luigi Ferri Talking About Utility

Luigi Ferri takes the mic to talk about Utility in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Feb 09, 202403:36
Service Management Leadership - Asset Management Opportunities

Service Management Leadership - Asset Management Opportunities

A brief discussion about asset management

Use this link to sign up for the Global ITAM Summit:
forms.gle/ZGPCK8PbtxbvPupq6



Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).

Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.

Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.



Feb 08, 202408:49
Episode 01 - Hats Off To You

Episode 01 - Hats Off To You

kengon kicks off the series with a discussion of the book "Six Thinking Hats" by Edward De Bono

Feb 07, 202417:37
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Operational Stability

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Operational Stability

In this episode, David & Ken talk about how ITIL improves operational stability

Feb 06, 202408:33
Service Management Leadership - Schrodinger's Cat and ITSM

Service Management Leadership - Schrodinger's Cat and ITSM

A brief discussion about objectivity in our ITSM programs


Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Feb 05, 202405:52
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Relationship

Service Management Leadership - Guest Host Luigi Ferri Talking About Service Relationship

Luigi Ferri takes the mic to talk about Service Relationship in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation


Feb 02, 202403:23
Service Management Leadership - Viewing Our Asset Management Programs Differently

Service Management Leadership - Viewing Our Asset Management Programs Differently

A brief discussion about two perspectives we should have for asset management


Use this link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.





Feb 01, 202404:36
Esoteric Curiosities - The Beginning

Esoteric Curiosities - The Beginning

This is the inaugural episode of Esoteric Curiosities -- a podcast with Kenneth ("kengon") Gonzalez.


This one has a simple intent:

Get to know kengon a little.


Ready? Let's go!

Jan 31, 202409:10
David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cost Savings

David Cannon and Ken Jarvis Discuss Benefits of Incorporating ITIL - Cost Savings

In this episode, David & Ken talk about direct savings of using incorporating ITIL

Jan 30, 202409:30
Service Management Leadership - Understanding the Potential Outcomes

Service Management Leadership - Understanding the Potential Outcomes

A brief discussion about digital transformation


Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Jan 29, 202403:50
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Level Agreements

Service Management Leadership - Guest Host Luigi Ferri Talking About Service Level Agreements

Luigi Ferri takes the mic to talk about Service Level Agreements in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Jan 26, 202403:25
Service Management Leadership - A Gartner Article On Technical Debt

Service Management Leadership - A Gartner Article On Technical Debt

A brief discussion about technical debt


Here is the link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.





Jan 25, 202408:24
David Cannon Discusses The Future Of IT Service Management

David Cannon Discusses The Future Of IT Service Management

This is a great episode where David talks about the many aspects that contribute to what service management will become in the future.

Jan 23, 202418:23
Service Management Leadership - One View of The Future Of ITSM

Service Management Leadership - One View of The Future Of ITSM

A brief discussion about the future of service management


Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Jan 22, 202407:42
Service Management Leadership - Guest Host Luigi Ferri Talking About Service Consumption

Service Management Leadership - Guest Host Luigi Ferri Talking About Service Consumption

Luigi Ferri takes the mic to talk about Service Consumption in this Service Management Leadership Podcast episode.



Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice



Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities.  Stay tuned as tomorrow's show is one you will not want to miss.



Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Branding by Balaji - Follow him at @bwithbranding on Instagram


#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Jan 19, 202403:32
Service Management Leadership - Is Data An Asset?

Service Management Leadership - Is Data An Asset?

A brief discussion about treating data like an asset


Here is the link to sign up for the Global ITAM Summit: https://forms.gle/ZGPCK8PbtxbvPupq6

Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.


Jan 18, 202404:60
David Cannon Discusses The Vision For ITIL In The Americas

David Cannon Discusses The Vision For ITIL In The Americas

In this episode, David talks about what we should expect for ITIL in the Americas. It is an exciting time for the ITIL product.

Jan 16, 202409:23
Service Management Leadership - A Retread Service Management Program

Service Management Leadership - A Retread Service Management Program

A brief discussion about service management


Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).


Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services.  The firm's website is www.servicemanagement.us.  


Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics.  Also, please follow the Service Management Leadership LinkedIn page.



Jan 15, 202406:47