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Beauty Business Game-Changer

Beauty Business Game-Changer

By Jennifer Jade Alvarez

The Beauty Business Game Changer Podcast is a podcast for Hair Stylists that want to learn how to build and grow a successful business in the beauty industry. If you believe that you want more out of your career and life then this is the place to be. Award-winning stylist and salon own, Jennifer Alvarez, and special guests share their best tips and strategies on business, branding, marketing, and entrepreneurship. Her coaching will remove the roadblocks so you can overcome fear, shift your mindset, and create your dream business and life.

For more resources visit linktr.ee/jenniferjadealvarez
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Currently playing episode

#1 Marketing Machine You Need In 2024 S4:EP 118

Beauty Business Game-Changer Mar 15, 2024

00:00
33:57
#1 Marketing Machine You Need In 2024 S4:EP 118

#1 Marketing Machine You Need In 2024 S4:EP 118

MYA- Lead Generation Quiz
joinmya.com/signup
Use code JA2FREE for 2 months free
New Hands-on Extension Workshop
RICH STICH Workshop
extensionsmarketingstrategy.my.canva.site/rich-stitch
Join the free Facebook group to join like minded beauty pros! Facebook.com/groups/salonandsuitebusiness. In this episode, you will learn the number one marketing tool that you need to attract and retain clients to your salon. Whether you are a hairstylist or salon owner, this tool is the only tool that you need to create massive growth and success to your client count and sales.
Mar 15, 202433:57
Creating A Success Mindset S5: Ep 118

Creating A Success Mindset S5: Ep 118

https://joinmya.com/schedule-jennifer-alvarez

Use code JA2FREE to receive two months free with you join!


Join the free Facebook group

Facebook.com/groups/salonandsuitebusiness


This episode explores why doubt and fear circulate our minds with ideas around a mindset reset to level up your career. You are in control of your choices and whether or not success will be your result. Don't let your mind stop you from achieving tremendous success in the beauty industry. Whether you are a hairstylist, lash tech, service provider, salon manager, or salon owner. Our minds are influential and will dictate our altitude in the beauty salon world. Serving yourself or servicing the client? You will learn in this episode the power of your mind and ideas on shifting your mindset in a positive, impactful way to make significant strides in your beauty career.


#salonbusiness #salonbiz #hairstylistpodcast #beautyindustryprofessional #beautyprofessional #Hairsalon


Feb 22, 202424:54
How to grow in 2024 S5: Ep 117

How to grow in 2024 S5: Ep 117

401k Planning for your salon

https://jenniferjadealvarez.myflodesk.com/401k


MYA- Lead Generation Quiz

https://joinmya.com/signup

Use code JA2FREE for 2 months free 


New Hands-on Extension Workshop

RICH STICH Workshop

https://extensionsmarketingstrategy.my.canva.site/rich-stitch


Join the free Facebook group to join like minded beauty pros! Facebook.com/groups/salonandsuitebusiness


This episode is about 3 strategies every hairstylist needs to take action on in 2024 to see growth! From marketing, to 401K planning, to professional development and finances. Check it out and let me know what you will be doing differently in your business to stand out!






Jan 18, 202458:14
Action = Success S4: EP 116

Action = Success S4: EP 116

https://joinmya.com/schedule-jennifer-alvarez

Use code JA2FREE to receive two months free with you join!

Extensions Marketing Strategy webinar on December 4th at 11am CDT

https://www.eventbrite.com/e/737136674637?aff=oddtdtcreator


Join the free Facebook group to join like minded beauty pros! Facebook.com/groups/salonandsuitebusiness


This episode is about attraction and retention behind the chair at the salon and what are the 4 areas that we can do to keep clients coming back and creating a great customer service. I drop some advice for salon owners and to service providers.


Business, entrepreneurship, salon owner, suite owner, solo artist, beauty industry professional, marketing strategies, business strategies and more!


The majority of lost business is because of poor customer service.  In fact, 82 percent of consumers in the United States said they stopped doing business with a company due to a poor customer experience.

Our salon businesses lose 71% of consumers due to poor customer service.





Nov 29, 202336:35
Marketing & Branding Your Business S4: Ep115

Marketing & Branding Your Business S4: Ep115

https://joinmya.com/schedule-jennifer-alvarez

Use code JA2FREE to receive two months free with you join!

Extensions Marketing Strategy webinar on December 4th at 11am CDT

https://www.eventbrite.com/e/737136674637?aff=oddtdtcreator

Used code GAMECHANGER for $20 off!

What's this webinar about?

ATTENTION SALON OWNERS & SOLO ARTISTS🚨

If your marketing strategy is more like throwing spaghetti 🍝 against the wall to see what sticks there is a better way to grow your busines. I know you are a busy 🤪 business owner and if you have been looking for the secret sauce to that will grow your salon business.

If you have tried a all the things like: post and pray, setting your business cards out at the local businesses, or paid $1000 for a magazine ad that no-one read 😂 … THIS CLASS WAS MADE FOR YOU.

(PSA, That totally was me 7 years ago 😳)

Fast forward to today I have learned through many marketing mistakes and discovered a strategy that is proven to drive more traffic to your salon and increase your revenue through hair extensions. 

Join me on December 4th at 11am CDT to learn the 6️⃣ step marketing strategy that I use in my business to increase your clientele and sales so that you can grow your business easier, faster and with confidence. This class is perfect for salon owners or solo artists who want to learn how to leverage modern marketing strategies to double their income, traffic, and business with Extension services. 

As a Salon Today, award-winning top 200 Salon, I will show how my salon generates leads daily for extensions and how we have doubled our business. Learn how you can implement the six strategies that will grow your extension business from Social Media, Collaboration, Website, Reviews, Referrals, and my favorite, LEAD GENERATION 🤩 And because I know most Salon owners are busy, there are a dozen done-for-you marketing copy campaigns to implement in your in your business that are proven growth strategies! 

Growing your salon isn’t easy 😅 but it doesn't need to be hard. Let me show you the framework to apply to your business and watch your business double. I can't wait to share how it is possible for you, too!

Sponsored by MYA- Meet Your Artist

Join the free Facebook group

Facebook.com/groups/salonandsuitebusiness



Oct 28, 202330:27
Clarity in Action- Part 4 ACTION PLAN S4: Ep 114

Clarity in Action- Part 4 ACTION PLAN S4: Ep 114

https://joinmya.com/schedule-jennifer-alvarez

Use code JA2FREE to receive two months free with you join!


Extensions Marketing Strategy webinar on December 4th at 11am CDT

https://www.eventbrite.com/e/737136674637?aff=oddtdtcreator

Used code GAMECHANGER for $20 off!

What's this webinar about?

ATTENTION SALON OWNERS & SOLO ARTISTS🚨

If your marketing strategy is more like throwing spaghetti 🍝 against the wall to see what sticks there is a better way to grow your busines. I know you are a busy 🤪 business owner and if you have been looking for the secret sauce to that will grow your salon business.


If you have tried a all the things like: post and pray, setting your business cards out at the local businesses, or paid $1000 for a magazine ad that no-one read 😂 … THIS CLASS WAS MADE FOR YOU.

(PSA, That totally was me 7 years ago 😳)

Fast forward to today I have learned through many marketing mistakes and discovered a strategy that is proven to drive more traffic to your salon and increase your revenue through hair extensions. 


Join me on December 4th at 11am CDT to learn the 6️⃣ step marketing strategy that I use in my business to increase your clientele and sales so that you can grow your business easier, faster and with confidence. This class is perfect for salon owners or solo artists who want to learn how to leverage modern marketing strategies to double their income, traffic, and business with Extension services. 


As a Salon Today, award-winning top 200 Salon, I will show how my salon generates leads daily for extensions and how we have doubled our business. Learn how you can implement the six strategies that will grow your extension business from Social Media, Collaboration, Website, Reviews, Referrals, and my favorite, LEAD GENERATION 🤩 And because I know most Salon owners are busy, there are a dozen done-for-you marketing copy campaigns to implement in your in your business that are proven growth strategies! 


Growing your salon isn’t easy 😅 but it doesn't need to be hard. Let me show you the framework to apply to your business and watch your business double. I can't wait to share how it is possible for you, too!


Sponsored by MYA- Meet Your Artist


Join the free Facebook group

Facebook.com/groups/salonandsuitebusiness

Oct 20, 202333:18
Clarity in Action- Part 3 Finding Your Why S4: Ep113

Clarity in Action- Part 3 Finding Your Why S4: Ep113

Webinar Coming Soon for Salon Marketing Strategies 👉 Get on the list! https://jenniferjadealvarez.myflodesk.com/marketingwebinar


Hands-on Workshop to increase your confidence, skill, and speed in Hair Extensions. Learn the why behind your technical skills to help you customize extension applications with intension, better results, and photo-worthy finishes. Learn Marketing Strategies that will double your extension business, profits, and visibility. Sign Up Here https://www.eventbrite.com/e/718460854757?aff=oddtdtcreator


How to create photo-worthy extensions FREE GUIDE 👉 https://jenniferjadealvarez.myflodesk.com/photoworthyextensions


Join the FREE Facebook community to connect with like minded beauty pro's like you! Facebook.com/groups/salonandsuitebusiness



As you are discovering your why, ask yourself these Three questions:

  1. What are the reasons behind your decisions and actions? 

  • Example: you decided to go to beauty school- what was the reason

  1. What drives you to keep going, even in the face of failure or difficulty? 

    1. Is it that you see more for yourself?  What is it that makes you resilient and persevere?

  2. Are you living life in alignment with your values and purpose?

    1. Most likely if you are feeling stuck or unfilled than you are not in alignment with your value and purpose


      Creating a life mission- What do all my passions, interests, values, and future vision have in common?  Take a moment to meditate on these questions 

      1. Your values- Your core values are the principles or beliefs that guide your behavior, decisions, and actions.

      2. Your strengths or special gifts or talents? 

      3. What is your passion?

      4. Power Skills Strength?

      5. What and who motivates you?

      6. Why am I here?

      7. What is my purpose?

      8. Why does my life matter? 



        Please leave this podcast a rating and review 💓 and share on IG with your beauty besties! Tag me instagram.com/jenniferjadealvarez

Oct 08, 202314:16
Clarity in Action- Part 2 VISION S4:EP112

Clarity in Action- Part 2 VISION S4:EP112

Join ESA Extension Specialist Academy https://www.eventbrite.com/e/extension-specialist-academy-tickets-718460854757?aff=oddtdtcreator


Looking to host a class at your salon? Send me an email to info@jenniferjadealvarez.com

Join the Free Facebook group! Facebook.com/groups/salonandsuitebusiness

Grow your extension business, make more money 💰, and have better finished results! Learn what it takes to be an Extension Specialist to have a thriving career & a rich life 🤩!

Join the Extension Specialist Academy on Monday, October 30th, 2023, from 9-4 pm CDT for a hands-on workshop! Located at 1230 North Convent Street #suite c, Bourbonnais, IL 60914

⚠️ DOES THIS SOUND LIKE YOU RIGHT NOW? 

  1. Your extension business isn’t where you want it to be.
  2. Struggling with building your extension clientele.
  3. Wish your extensions were more photo worthy.
  4. Lacking technique and success in your applications.

STOP 👏SETTLING👏 FOR 👏 AN 👏AVERAGE👏 EXTENSION👏 APPLICATION 👏 AND BUSINESS👏! 


🤩JOIN THE EXTENSION SPECIALIST ACADEMY TODAY!

In this hands-on workshop you will learn:

✅ How to camouflage your beads for a modern and picture worthy application

✅ Seamless and durable stitching techniques

✅ Color matching + Blended cutting that your clients will love

✅ Proven Marketing + Business strategies to increase reviews, retention and bring new clients in weekly!

👉 Who is this class for? Whether you're a newbie to the extension world or need to brush up on your technique, this event is designed to help you take your skills and business to the next level.

So what are you waiting for? 

Join the Extension Specialist Academy and unlock your success as a hair extension specialist. Don't miss out on this incredible opportunity to transform your career. Reserve your spot today and get ready to elevate your hair extension business!




OK HERE ARE THE SHOW NOTES

So how do we get clear and figure out which direction we should go in life? 

  1. What do we enjoy in our careers?

  2. Ask yourself if what you are doing in your life fills your heart and pocket?  

  3. What do we dislike?

  4. What are we passionate about? 

  5. What do we Value?

  6. What change do we want to see in our industry?

  7. What does your dream lifestyle look like? 

  8. How does this vision help others?

  9. What kind of work do you enjoy that doesn’t feel like work? 


    The vision should include:

    1. Where you will be in life and your career

    2. How you will feel when this is attained

    3. What type of people will you help along the way?

    4. What type of people will you surround yourself with?

    5. What type of person you will be?

    6. What your 1-2 focus will be


Sep 27, 202325:01
Clarity in Action - Part 1 S4:EP111

Clarity in Action - Part 1 S4:EP111

Join ESA Extension Specialist Academy https://www.eventbrite.com/e/extension-specialist-academy-tickets-718460854757?aff=oddtdtcreator

Looking to host a class at your salon? Send me an email to info@jenniferjadealvarez.com

Join the Free Facebook group! Facebook.com/groups/salonandsuitebusiness


Understand where we are at: 

     Let’s ask ourselves and write out our emotional state:

  1.  What is frustrating me right now?

  2. Why am I ________ (unhappy, not making money, stuck) where I currently am at 

  3. Why is it important that I change ___________ (location, career, specialty, or directions) 

  4. Who are the top 5 people I spend time with? 

  5. What am I currently doing that is helping me in this particular area of my life. (Working with a mentor, learning something new, signed up for a workshop


Let’s stop this story that’s playing in your mind on repeat and let’s meditate on finding clarity. I challenge you to carve out 15-30 minutes to sit in silence with no technology or distractions. Just you, a paper, a pen (and maybe Jesus if it’s you are feeling like you can’t carry the weight) 

The only way you will get out of your current state physically and mentally is by making small steps towards something new. You deserve everything good in life that you desire and can persevere. I believe in you and I’m cheering you on! 



Sep 22, 202324:49
Empowering You with Amy Carter S4: Ep 110

Empowering You with Amy Carter S4: Ep 110

Join the FREE Facebook with like-minded beauty professionals like yourself www.facebook.com/groups/salonandsuitebusiness

Free Salon.Marketing consultation to build out a gorgeous website and boost SEO You can book a free consultation here: https://salon.marketing/free-consultation/


Today's Guest Amy Carter


https://empoweringyouconsulting.com/

www.calendly.com/amycarter/30min
FREEBIE. https://empoweringyouconsulting.com/12-ways-to-grow/
https://www.instagram.com/amycartereyc/



Amy Carter is a beauty industry expert, salon owner,

entrepreneur, moneymaker and game-changer obsessed

with empowering other salon & spa business owners. As

Principal & Founder of Empowering You, a beauty

industry consulting company founded in 2009, Amy

understands the overwhelm and pitfalls of starting your

own salon or spa business. At age 22, she unknowingly

bought a bankrupt salon and spa, working hard to bring it

back to life & learning lessons along the way. By age 40,

Amy scaled two businesses beyond seven figures. Her

goal as a coach is simple: to help clients achieve personal

satisfaction from their professional endeavors by

expanding their client base, increasing profits, operating

more efficiently and more. Amy is a true believer that all

entrepreneurs can be successful in both business and life,

and she continues to share that formula, including

through her recently released book Boldly Brilliant: How


to Break Through to a 7-Figure Income.

Aug 04, 202352:20
Above The Line with Kati Whitledge- S4:E109

Above The Line with Kati Whitledge- S4:E109

Join the Free Facebook Group and connect with like-minded beauty badasses like yourself www.facebook.com/groups/salonandsuitebusiness

Please Leave a 5 Star Review and tell us what you thought of this episode!

Learn more about todays guest at https://joinmya.com/

Follow Kati on Instagram at Instagram.com/Beyondthetechnique


Join the Seven Figure Mastermind https://joinmya.com/salon-group-mastermind-sessions

During the early stages of running Be Inspired Salon, our founder, Kati Whitledge, discovered a pain point many industry professionals face — failing to know if their marketing efforts are truly working.

Beauty industry professionals spend thousands on marketing tactics every year. Still, with a new client retention rate of 30% throughout the industry, it’s hard to know if we’re actually keeping most new clients.

The solution? Create a resource that empowers business owners to better themselves, their team, and their clients. That solution originally became Meet Your Stylist, a fun, easy, and accurate match-making technology designed for salons, hairstylists, and their clientele.

Since then, Meet Your Stylist has evolved into mya, the proprietary match-making software serving hairstylists, barbers, and estheticians throughout the beauty industry. 

Where We Are Now

mya has now helped hundreds of professionals across the beauty industry grow their businesses through better first-time experiences. By pairing people based on their skill set, budget, personality and lifestyle preferences, mya creates lasting relationships that keep both sides coming back for more.


mya was created to help beauty industry professionals build their perfect clientele. We believe everyone should have confidence in their appearance, so we strive to create unique experiences that cater to each client’s personality, budget, love language, and lifestyle preferences.


Jul 24, 202349:22
How to double your business! S4 Ep 108

How to double your business! S4 Ep 108

Facebook.com/groups/salonandsuitebusiness

instagram.com/jenniferjadealvarez

info@jenniferjadealvarez.com


Leave a five star review and let me know what topics you would love to hear more on! Thank you for being a part of the podcast

There are two ways to increase your income and that is through guest count and your average ticket. But how do we increase this?


Signature Consultation

  • What do you like and dislike?
  • What is the goal?
  • What is the history
  • What is the inspiration (Never take the verbal description of clients desire as an accurate description)
  • Recommend the solution - What is the homecare and maintenance for this look 
  • Cost transparency
  • Time transparency
  • Verbal Agreement to move forward
  • If a a color correction or a questionable result sign a consent form 

Retail

The importance of retail is that it is directly related to increasing your retention and referrals.  For the salon it increases the profits without the trade of time.  The salon can use their profits to invest in more opportunities for sales and supplies.  When we purchase X amount of products we can redeem rewards like BACKBAR or education.  

When to talk about retail and how:

  1. During service- 4 times 4 different ways

When using the product, tell them the cadence of it.  The key word is telling.  If you don't mention it throughout their entire service and then at the end when they leave the treatment room or take off the cape they are not paying attention or focused on your recommendations because now it feels salesy. 

  1. The rule of three- Clients are 75% more likely to purchase 1 product when recommended three.  Make a habit of setting the three products you would like them to take home right in front of them.

Timing is everything so I would set the products in front of them during their processing or right before you blow dry or cut their hair.

It is your responsibility to study what is on the shelf and know how to use it what the benefits are and who is a good candidate for that product

Make yourself flash cards, google it, ask someone for help.  Make yourself a list of products that are beneficial to specific challenges Dryness, Aging, Oily, color retention, repair. Any challenge that you can think of

We need to be quick on our feet and if you don't know that answer your response should be

“I don't know the answer to that but I will find out and get back to you by tomorrow”

Rebooking 

Despite certain beliefs, rebooking is essential to your business to increase FOV, proper maintenance, builds trust and relationships, creates predictable income, and customer loyalty. 

While color is on their hair this is when we need to rebook their next 2 visits. The goal should be 75% of your clients should have their next 2 visits on your books. Especially if they are a modern blonding, extension client, or getting ready for a special event and need their hair and skin looking its best. 

Upgrading the service

Enhancing the guest experience. If we don't offer the answer will always be NO.

Increasing the average ticket is done through upgrading the service. I recommend packaging in your treatments or upgrades during the consultation.  In what ways can you give them the ultimate experience?  Verbally communicate the benefits of these enhancements along with price transparency because no one enjoys a sticker stock. 

Another great time to offer an upgrade while the client is relaxing (such as while they are processing, or during a massage, or scalp massage)  Make a list of all your upgrade opportunities that you can offer during a service.  You could create a special menu and show clients after their consultation and ask if there is anything that would like to add during today's visit that they would like to enjoy 


Jun 21, 202324:24
Get The Social Media 101 with Jamie Dana S4: Ep 107

Get The Social Media 101 with Jamie Dana S4: Ep 107

 Leave me a 5 Star Review and share what question or topic you would love to learn more about

Join the free Facebook group! www.facebook.com/groups/salonandsuitebusiness

Follow me on IG and send me a DM of what you want to hear more of on the podcast www.instagram.com/jenniferjadealvarez



Follow Jamie and learn more

https://www.jamiedana.com/

https://jamiedana.lpages.co/new-rsa-salespage-evergreen/

https://jamiedana.lpages.co/tss-doors-closed-waitlist-page-after-march-2023/

www.instagram.com/jamiedanahairstylist


Jamie is a well-known influencer with a wealth of knowledge on how to use Instagram to grow your hair business.

As a fellow business owner, I know how challenging it can be to attract new clients and grow your business. However, the strategies Jamie shares in this podcast episode can help you take your hair business to the next level. She provides invaluable insights and tips on how to use Instagram to promote and market your hair business effectively.


The podcast episode is available now for you to listen to on Apple Podcasts, Spotify, and other major podcast platforms. Be sure to tune in and listen to what Jamie has to say. You won't regret it!


After listening to this episode, you will feel so much more confident about how to use Instagram to market and grow your hair business.


May 03, 202353:08
Financial Literacy with Erin Kuhn of QNITY- S4: EP 106
Apr 03, 202301:03:37
Trigger your team to success with 124GO Coach Jen Leblanc- S4: Ep 105
Mar 22, 202353:09
A Path to better Boundaries with Rob Hinds S4: Ep 104

A Path to better Boundaries with Rob Hinds S4: Ep 104

Join the free Facebook Community and ask questions and connect with other beauty professionals like yourself at facebook.com/groups/salonandsuitebusiness


Learn more about Rob and his consulting business https://linktr.ee/rob.raiseyourlidconsulting

Join the class: A Path to better boundaries https://raiseyourlidconsulting.ticketleap.com/a-path-to-better-boundaries/


Beware of your ego, as it will get in your way of learning more and ultimately keep you stuck in an old way of thinking.  

Self-importance to Value self

Position of power to arrogant ( warning don't be here!)


How to filter through all the noise? Why do you gravitate to a specific coach? Do they have credibility, and does this make sense for your business?


You must lead yourself before you lead others.


Leaders must always Influence & Be about others.


Listen to Learn

Assumption and comparison is a killer!

Feb 13, 202301:00:11
Philanthropy in your Salon Business with Debbie Penzone S3: EP 103

Philanthropy in your Salon Business with Debbie Penzone S3: EP 103

Join the free Facebook group to meet other go-getter professionals like yourself www.facebook.com/groups/salonandsuitebusiness

Listen to the full episode to learn from Ohio's #1 salon and spa with six locations and a yoga studio. Debbie Penzone, president and CEO of Penzone Salon and Spa, shares their outstanding business's beginning and rebranding.

Raised in a tight-knit family in a small town, Debbie is passionate about giving back, from leading a nonprofit board to driving to the hospital and taking the time to style a cancer patient. Debbie donates a considerable amount of time serving on the boards of several industry, nonprofit and charitable organizations, including:

▪ Vice President of the International SalonSpa Business Network

▪ Member of Intercoiffure and the Professional Beauty Association

▪ Childhood League Assisting Board XII

▪ American Heart Association Board Member

▪ Franklin Park Conservatory Sustaining Board Member

Formerly:

▪ Responsible RestartOhio Personal Services Advisory Group Chairperson

▪ Childhood League Center President

▪ Women's President Organization Board Member

▪ A Kid Again Board Member

▪ American Cancer Society Board Member

▪ Dress for Success Board Member

▪ Haven of Hope Board Member

▪ SAKS Fifth Avenue External Advisory Board Member

Debbie founded Earth Angels, which donates money to causes from fighting cancer to empowering girls. She recently opened a new fund at The Columbus Foundation called the "LIT LOVE LIFE + YOGA Fund," which supports wellness in all forms throughout Columbus. She established the Charles Penzone Mother-Daughter Spa Day with A Kid Again, pampering teen cancer patients and their mothers for nearly 20 years. She helped the American Cancer Society develop its "Look Good, Feel Better" program and is an active supporter of Pelotonia and Komen Race for the Cure.

Debbie also authored "Debbie's Club™: Discovering MyTrueBeauty™ for Girls," an interactive workbook to inspire girls to recognize their unique inner beauty.

She is a certified yoga instructor and meditation guide, a marathon runner, a cyclist, a vegan, an optimist, a traveler, an art lover, and a fashion enthusiast. In addition, Debbie is a devoted wife to her husband, Charles, chairman and founder of Charles Penzone Incorporated. When not leading the business, you'll likely find her cooking a new recipe in the kitchen, laughing with her husband, or on a yoga mat.

https://www.penzonesalons.com

Dec 23, 202201:09:57
Success Mindset S3: EP 102

Success Mindset S3: EP 102

Join the free Facebook group Facebook.com/groups/salonandsuitebusiness

Three Steps of Service

  1. Add-ons
  2. Rebooking
  3. Retail

These are the standard that we must hold ourselves accountable to complete

Mindset around rejection

Client says no to a treatment:

  • Why should they get treatment?
  • Why should they get one today?
  • What are the objections that would stop you from getting one?
  1. No Time
  2. No Money
  3. No Value
  4. No Urgency

Client says no to rebooking:

  • Why should they rebook?
  • Why should they rebook today?
  • What are the objections that would stop you from rebooking today?
  1. No Time- their schedule is too busy. Unknown calendar
  2. No Urgency- they have a wide open schedule and they think you do too
  3. Fear of commitment
  4. Uncertain of results- will they like how they look and feel a few days from now.  Maybe they aren't sure if they were satisfied with your service

Client says no to take home care

  • Why should they take any aftercare  home?
  • Why should they take any aftercare  home today?
  • Will this really help them?

What are the objections

  1. No money- im on a budget
  2. No need - i already have stuff at home
  3. No urgency- ill get it next time
  4. Uncertainty- Ill think about it

Goal:

Not to think about their response but our responsibility as a professional to ask, recommend, and control how we want to operate our business while building strong relationships

OVERCOME REJECTION

Dig deep to find where this fear began

Remember it isn't a rejection of YOU personally but the role you play, or the service or product you sell.


Homework:

Write out the bricks in your life: the obstacles you face, fears that stop you, challenges that hold you back.

Now Write out the mindset, attitude, education, tools, and people that are on your success train that help create the momentum you need to run over all those bricks in your life!

Dec 13, 202234:29
Modern Menu & Hybrid Pricing with Michelle Wheatley S3: EP 101

Modern Menu & Hybrid Pricing with Michelle Wheatley S3: EP 101

Join the Free Facebook group

www.facebook.com/groups/salonandsuitebusiness

https://beautybusinessguides.com/

As a beauty business coach she helps  Salon Owners, Independent Hairstylists and Beauty Professionals build stronger businesses. As a Salon Owner and Stylist of 20 years, she's been successful in building 2 salon businesses while navigating the changes in our industry. She has created a revolutionary approach to structuring salon menus, services and pricing by creating a Modern Menu & Hybrid Pricing Blueprint, as well as a comprehensive business auditing plan that puts salon owners well-being and profits first.


What challenges did you face when you started

Tell us about your salon model and the good, bad and the ugly truth of business ownership?

Why did finances and numbers become your obsession?

You coach salon owners 1:1 and do a salon audit.  What things do you look for and what do you think most salon owners are missing in the business?

What areas in salon business are overspending or can cut costs?

When you started to buckle down and understand your expenses and prices, what were some things you found that surprised you?

You shed light onto taxes and write offs.  What are some misconceptions you have seen or heard as a coach?

You coach salon profit.  With all the money going in and out, where can salon owners start a better cash flow and profit trajectory?

When it comes to numbers you are a wiz at breaking down formulas to help owners understand their business. What was that experience like figuring out a way to simplify these numbers to help transform businesses?

You teach towards many different business models.  Do you have a favorite and why?

Can you tell us what the Modern Menu is?

When it comes to creating a menu, what are the most common mistakes you hear salon owners making?

It’s been a hot topic the past few years of hourly pricing in your experience. What are the pros and cons of this method?

Hybrid Pricing

Besides menu and pricing creation, what other KPIs do you think are the most important to track to determine success?

Nov 23, 202201:02:03
Learning How To Lead Yourself To Success And Fulfillment with Chris Sulimay S3:Ep 100

Learning How To Lead Yourself To Success And Fulfillment with Chris Sulimay S3:Ep 100

Join the free facebook community with like minded beauty bosses just like you! @salonandsuitebusiness

Listen and learn about the discipline and mindset shifts of developing your inner leader to find fulfillment and success. This deep conversation is what you need if you feel lost, stuck in a rut, mundane, or down. Chris's enlightened mindset and the ideas he shares will cause you to rethink. So take a walk with this podcast episode because you will be deep in thought with the lessons learned and the light shining on what it takes to make peace within yourself. Chis is a lifelong Hairstylist, turn salon owner, motivational, educational leader, and speaker. In this conversation, Chris reveals recovery, peace, success, and what it takes to find it in this busy saturated world. 


To connect with Chris, send him a DM to instagram.com/chrissulimay


Nov 07, 202201:14:03
Operating your business with faith over fear with Pip University Heather Manuel S3: Ep 99

Operating your business with faith over fear with Pip University Heather Manuel S3: Ep 99

Join the free facebook community with like minded beauty bosses just like you! www.facebook.com/groups/salonandsuitebusiness

Heather opened a salon in 2013 and just celebrated 9 years as a badass business owner whose modo and legacy is to positively impact people. She started small and grew her way to make big move, great success as she has take industry professionals along the way their salon ownership and the creator of PIP UNIVERSITY

Follow Heather at

https://www.pip-university.com/

https://www.instagram.com/pipuniversity/

Get the full scoop in this episode:

  1. Tell us how you got your start in the industry
  2. What fears did you have around becoming a salon owner
  3. Now you operate your business from Houston, what is that like?
  4. Where is your business like now?

What is your role

  • Create opportunities and do the right work.  Praise your team and trust them.
  1. What’s the most challenging part of being an absent owner and what obstacles did you overcome to get there?
  2. Tell us about pip university and how this was created?
  3. You spoke at Data Summit with professor Jen, can you share some insight to your topic called Profit off the top
  • Payroll, Payroll Taxes 3%, 5% profit, the rest OPEX
Oct 26, 202201:01:29
The Teacher and The Student S3: Ep98

The Teacher and The Student S3: Ep98

Join the Free Facebook Group to join other beauty professionals just like you!

Gotta a HOT TOPIC or would like to be a guest on the show?  Send me an email info@jenniferjadealvarez.com



We need to get inside of our team's head, find out:

  • what their motivations are?
  • Where they’re lacking confidence?

One of the top factors for employee burnout is lack of recognition for hard work or accomplishments according to GUSTO and companies with highly-engaged employees saw 59% less turnover than other companies!


A hand written card can go a long way!


What we need to focus on is:

  • Why are you working so hard in your life
  • Is there something that you are really striving for that you desire and your life professionally and personally.

Leadership

  1. Set Boundaries
  2. Coach for improvements
  3. Cheer for the wins
  4. Be ok if some members are ok with where they are 
  5. You can't make everyone happy so stick with your vision and goals
  6. Spend time onboarding your new hires: learn their motives, desires, and establish a relationship

October Promotion Ideas

$10 Trick or Treatments- Wow your client with your extra services and offer it full price this holiday for repeat business

Oct 07, 202229:16
Five Rules Of Self-Leadership S3:EP 97

Five Rules Of Self-Leadership S3:EP 97

Join the Free Facebook group to connect with other beauty professionals www.facebook.comg/groups/salonandsuitebusiness

Got a questions or comment?  Let's connect info@jenniferjadealvarez.com


1.  Mindset

  •  Lessons in life will be repeated until they are learned- It’s inevitable that challenges will arise and not everyday will go according to the plan.  We must be in the constant state of learning, implementing and preparing for the good times and the difficult times.  

2.  Take Action

  •  Learn 20%, take action 80%- Just because you are doing a lot more doesn't mean you are getting a lot done. Don't confuse movement with progress. 
  • Practice, Train, and Prepare yourself so that you are ready for situations. 

3.  Motivation

  • Why do you work - What are your priorities?  No one wants to do the hard stuff and work isn't always going to be fun.  It is all a part of the job description though.  You need your towels folding, bathroom clean, bills paid, and catering to clients needs.  It's not always the most glamorous part but it is one segment of our job tasks.  Remembering  your goals of what you are working towards while maintaining balance will keep you motivated and your emotions in check.  When you are at work..WORK. When you are at home make time for yourself to relax.  That is balance and then you are better equipped to give it 100%

4.  Expectation-

  • Diamonds are formed under pressure, but never forget, they are not formed overnight.  use the pressure in life to help you produce.  As you are working towards a bigger dream and vision the pressure will be more challenging.  There will be bigger obstacles that will try to distract and detour you from what matters.  These are the situations that are preparing you for your next level.
  • Be resilient- don't let little things that you can't control get the best of you.

5.  Discovery- When we truly know and accept ourselves, we are able to make better decisions for ourselves; pursue careers, relationships and goals that are in line with our true values and desires – making for a more purposeful, content and happy life.

  • Personal Responsibility-
  • Self Awareness- Knowing others is intelligence; knowing yourself is true wisdom. Mastering others is strength; mastering yourself is true power.
  • You have everything you need
  • You are the only one standing in your own way
  • Developing courage, discipline, consistency


Aug 30, 202221:26
Focus on this! S3. Ep 96

Focus on this! S3. Ep 96

Join the Free Facebook Community!  www.facebook.com/groups/salonandsuitebusiness

Leave a review and share to IG!  Tag me at instagram.com/jenniferjadealvarez

Salon owner

Visionary

1.     Leadership

Self-reflect and growth

Ask for feedback

Make time to lead your team:

2.     Delegation

3.     Culture- “If you help enough people get what they want you will in turn get what you want”


Employee

Customer Service

  1. How to make this client experience extra special
  2. Give them ALL a Signature consultation
  3. Our dialogue


Learning and Practicing Technical Skills

Creating happiness

Jul 12, 202226:05
Profit First with Ronit Enos S3:Ep95

Profit First with Ronit Enos S3:Ep95

Join the free Facebook group www.facebook.com/groups/salonandsuitebusiness

Want to learn more about Ronit and Her new book Profit first?  

https://ronitenos.com


You gotta get your copy of Profit first for salons here https://profitfirstsalons.com

Transform Your Beauty Business from a Cash-Eating Monster to a Money-Making Machine

If you’re sick and tired of feeling sick and tired, if you wish you could work fewer hours, free your schedule and make time for what matters, if you want to generate more profits that help balance your business



Who is Ronit?

Ronit Enos, is a Profit Jedi, host of Huddle Time with Ronit, Amazon bestselling author of Profit First for Salon and the business mastermind behind helping business owners seamlessly generate record-breaking net profits that powerfully elevate their impact. As a serial entrepreneur, Ronit launched and grew her Maxime Brand into an award-winning 7-figure salon (with 6-figure net profits), propelling her to the top 1% of salons in the country.



What is Salon Cadence?

SALON CADENCE IS THE ONLY PREMIERE BUSINESS EDUCATION PROGRAM SPECIFICALLY DESIGNED FOR SALONS, SPA OWNERS, AND BARBERSHOPS.

Through its innovative approach, Salon Cadence’s coaching programs and free trainings teach salon owners how to efficiently manage their cash flow, clear the clutter that gets in the way of running a high profit, low-stress business, and put them on a highly-structured and predictable path to 7-figure profits.


Want more info?  https://learn.saloncadence.com/coaching-programs

Jun 16, 202252:50
5 Skills You Need To Make More Money- S3:Ep94

5 Skills You Need To Make More Money- S3:Ep94

In this class you will learn 5 low cost ways to market your business to bring in your dream clients, increase your retention, bring in more referrals and generate more sales. In addition I will share my 3 strategies that will double your teams income and happiness

Use Code Jennifer5 https://www.ilbeautyceu.com/2022-virtual-education-event/2022-virtual-event

Communication – Developing strong communication skills is essential when it comes to building a successful career.

  • 93 percent of communication is non-verbal.
  • People’s perception of you
  • Are you Active Listening during your consultation- listening to understand
  • What is your Facial Expressions? Are you making eye contact, nod your head. What is your attitude
  • 55% is Body Language
  • 38% is the tone and inflection,
  • Verbal Communication- How you articulate information and expectations
  • When you attain strong communication skills you will be More productive, have better control, and develop stronger relationships

Teamwork- any company hiring right now is looking for a teamplayer.  Teamwork is based on relationships, and at the foundation of every relationship is trust

  • Collaboration- you can go fast alone or far together. I love collaborating on clients hair to accomplish the task at hand.  There is a better experience for the client, the ideas are typically better as there are different perspectives and you most likely can learn something from each other. Be clear on the goal to complete project and be on the same page.
  • Conflict management-   No matter how well your team gets along, there are bound to be conflicts at some point. Knowing how to de-escalate and resolve issues will be key to keeping you and your team happy, healthy and productive. I always believe it is best that two people work things out before management steps in.
  • Trust- Trust develops over time after getting to know people and seeing evidence that you can rely on them. hold each other accountable for the goals you set.
  • Reliability- You want to be a reliable team member so that your coworkers or leader can trust you with certain jobs, responsibility or company information

Time management

Without proper time management skills, you simply lack the capacity to organize your time, yourself in general or others in a smart and consistent way. If you want to be good at time management, you have to treat your time as the most precious resource you possess.

  • Managing time effectively demonstrates your ability to work efficiently and productively. I believe it is important to arrive atleaset 15 minutes before your client so that you can mentally prepare and have your station and any loose ends squared away
  • When you have strong time management skills it allows you to prioritize and recognize the importance of delegation. Example if you are working with an assistant how can they help you do save time by setting up your station and handing you foils.  If you are a business owner you can hire a social media manager so that you can focus more on growing your business and team.
  • Great time management also highlights other key skills such as goal setting, focus and stress management.
  • Setting boundaries- Its ok to say no even if that means no to yourself.  Think about how long you scroll on social media.  Do you think it may be time to put boundaries in place of how long you are filling your mind with nonsense?
  • Make time for rest- Do things for yourself to help eliminate burnout


May 07, 202238:57
My Top Takeaways at American Beauty Show S3:Ep93

My Top Takeaways at American Beauty Show S3:Ep93

The #1 Call Center and Virtual assistant for beauty professionals and med spas! All of our listeners will receive a Complimentary Month of Voicemail Service with your Plan. Just use the code GAMECHANGER

Go to www.MySalonDesk.com to sign up today.

Join the free Facebook Group and connect with more aspiring entrepreneurs like you Facebook.com/groups/salonandsuitebusiness

Whether you need help starting a business behind the chair or opening a salon I have been there done that and will share all I know from 20 years in the beauty industry, painful mistakes to avoid, and help you get clear on your path to success. Want to work on-on-one together?

https://jenniferjadealvarez.com/work-with-me


ABS Recap

Empowering You

identify the perfect candidate

What are the qualities ARE WE looking for

  1. Hungry
  2. Passionate
  3. Motivated
  4. Desire success
  5. Moldable
  6. Self-aware
  7.  Likable
  8. Enthusiastic
  9. Positive Energy
  10. Servant mentality

1-10 rate yourself (1 low)  on where you can improve

Discover your gaps

  1. Growth
  2. Define Culture
  3. New Hire Vision
  4. Recruit
  5. Interview That Works
  6. Train
  7. Dreams
  8. Systems
  9. Have Fun

Mireya Villareal

  • What makes you feel fulfilled
  • What do you love doing
  • What are you doing that you hate
  • Don’t fear the next step

Canvas Me

Purpose discovery exercise

3 life defining moments before age of 13

Discover what are your limiting believes and turn it into your superpower

How to humanize your process

Share your story

Social media

•  Have staff post about culture on social media

•   Highlight reel - career opportunity

•  Ask staff to share why you love being a part of your salon. Why do you like working here

•  Highlight your purpose + value

•  Highlight your culture

•  What’s your story

•  Interview employees

•  Highlight a day in the life- education, client, atmosphere

•  Finding stylist + how

•  We don’t find great employees we build them.

•  Your training program matters

•  Maintained pathway (not ready for an assistant)

•  assistant program (beauty school students)

•  coaching + pathways

•  Willing, desire, hungry


 Get the word out

•  website: what’s the brand about

•  social media: why you do good hair

•  Google- What does it feel like to work with you


•   4 proof of why you are cool, what’s the vibe and why they should do business or work with us

 What story are we telling


Daniel Mason Jones

It’s not a gift if you don’t give it away

If it’s about you, you’ll never be successful

Be approachable

Each one reach one

Leaders need to be the calmest people in the room

High emotions equal low intelligence

If you have a goal, you need to get clear

•  what’s your plans?

•  Take action

•  What’s not working in the beauty industry

Apr 15, 202243:37
The Best Shop Talk with Katie Godfrey- S3:Ep92

The Best Shop Talk with Katie Godfrey- S3:Ep92

The #1 Call Center and Virtual assistant for beauty professionals and med spas! All of our listeners will receive a Complimentary Month of Voicemail Service with your Plan. Just use the code GAMECHANGER

Go to www.MySalonDesk.com to sign up today.

Join the free Facebook Group and connect with more aspiring entrepreneurs like you Facebook.com/groups/salonandsuitebusiness

Whether you need help starting a business behind the chair or opening a salon I have been there done that and will share all I know from 20 years in the beauty industry, painful mistakes to avoid, and help you get clear on your path to success. Want to work on-on-one together?

https://jenniferjadealvarez.com/work-with-me


Learn more about todays guest

Katie Godfrey

Director at KG

https://linktr.ee/katiegodfrey

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙱𝚎𝚊𝚞𝚝𝚢 𝚃𝚎𝚌𝚑𝚗𝚒𝚌𝚒𝚊𝚗 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛 𝟸𝟶𝟸𝟸” 𝙶𝚕𝚘𝚋𝚊𝚕 𝙰𝚠𝚊𝚛𝚍𝚜

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙱𝚎𝚜𝚝 𝙴𝚢𝚎𝚕𝚊𝚜𝚑 & 𝙱𝚎𝚊𝚞𝚝𝚢 𝚃𝚎𝚌𝚑𝚗𝚒𝚌𝚒𝚊𝚗 (𝚄𝙺) 𝟸𝟶𝟸𝟷“ 𝙸𝚗𝚏𝚕𝚞𝚎𝚗𝚝𝚒𝚊𝚕 𝙱𝚞𝚜𝚒𝚗𝚎𝚜𝚜𝚠𝚘𝚖𝚎𝚗 𝙰𝚠𝚊𝚛𝚍𝚜

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙿𝚑𝚘𝚛𝚎𝚜𝚝 𝙲𝚕𝚒𝚎𝚗𝚝 𝙴𝚡𝚙𝚎𝚛𝚒𝚎𝚗𝚌𝚎 𝙰𝚠𝚊𝚛𝚍” 𝟸𝟶𝟸𝟷, 𝟸𝟶𝟸𝟶, 𝟸𝟶𝟷𝟿, 𝟸𝟶𝟷𝟾, 𝟸𝟶𝟷𝟽, 𝟸𝟶𝟷𝟼

𝙵𝚒𝚗𝚊𝚕𝚒𝚜𝚝 “𝚂𝚊𝚕𝚘𝚗 𝙻𝚎𝚊𝚍𝚎𝚛 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝙿𝚛𝚘𝚏𝚎𝚜𝚜𝚒𝚘𝚗𝚊𝚕 𝙱𝚎𝚊𝚞𝚝𝚢 𝟸𝟶𝟸𝟷

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙱𝚎𝚜𝚝 𝙻𝚞𝚡𝚞𝚛𝚢 𝙱𝚎𝚊𝚞𝚝𝚢 𝚂𝚊𝚕𝚘𝚗 𝟸𝟶𝟸𝟷

𝟹𝚛𝚍 "𝙸𝚗𝚜𝚙𝚒𝚛𝚊𝚝𝚒𝚘𝚗𝚊𝚕 𝚆𝚘𝚖𝚎𝚗 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝟸𝟶𝟸𝟶

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙷𝚎𝚊𝚕𝚝𝚑 & 𝙱𝚎𝚊𝚞𝚝𝚢 𝙵𝚛𝚊𝚗𝚌𝚑𝚒𝚜𝚎 𝚘𝚏 𝚝𝚑𝚎 𝚈𝚎𝚊𝚛 𝟸𝟶𝟸𝟶 𝙻𝚒𝚟𝚎𝚠𝚒𝚛𝚎 𝙴𝚡𝚌𝚎𝚕𝚕𝚎𝚗𝚌𝚎 𝙰𝚠𝚊𝚛𝚍𝚜

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙱𝚎𝚜𝚝 𝙷𝚎𝚊𝚕𝚝𝚑 & 𝙱𝚎𝚊𝚞𝚝𝚢 𝙲𝚕𝚒𝚗𝚒𝚌 𝙵𝚛𝚊𝚗𝚌𝚑𝚒𝚜𝚎 - 𝚂𝚘𝚞𝚝𝚑 𝙴𝚊𝚜𝚝 𝙴𝚗𝚐𝚕𝚊𝚗𝚍” 𝟸𝟶𝟷𝟿

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙱𝚎𝚜𝚝 𝙱𝚎𝚊𝚞𝚝𝚢 𝚂𝚊𝚕𝚘𝚗 - 𝙱𝚎𝚍𝚏𝚘𝚛𝚍𝚜𝚑𝚒𝚛𝚎” 𝟸𝟶𝟷𝟾

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙻𝚄𝚇 𝚂𝚊𝚕𝚘𝚗 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝟸𝟶𝟷𝟽

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙼𝚘𝚜𝚝 𝙾𝚞𝚝𝚜𝚝𝚊𝚗𝚍𝚒𝚗𝚐 𝚂𝚊𝚕𝚘𝚗 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝟸𝟶𝟷𝟼

𝟸𝚗𝚍 𝙿𝚕𝚊𝚌𝚎 “𝙴𝚢𝚎𝚕𝚊𝚜𝚑 𝚃𝚎𝚌𝚑𝚗𝚒𝚌𝚒𝚊𝚗 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝟸𝟶𝟷𝟼

𝙵𝚒𝚗𝚊𝚕𝚒𝚜𝚝 “𝚃𝚛𝚊𝚒𝚗𝚒𝚗𝚐 𝙲𝚎𝚗𝚝𝚛𝚎 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝟸𝟶𝟷𝟼

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙻𝚄𝚇 𝚂𝚊𝚕𝚘𝚗 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝟸𝟶𝟷𝟻

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙵𝚊𝚗𝚜 𝙲𝚑𝚘𝚒𝚌𝚎 𝙰𝚠𝚊𝚛𝚍𝚜” 𝟸𝟶𝟷𝟻

𝚆𝚒𝚗𝚗𝚎𝚛 “𝙴𝚢𝚎𝚕𝚊𝚜𝚑 𝚃𝚎𝚌𝚑𝚗𝚒𝚌𝚒𝚊𝚗 𝙾𝚏 𝚃𝚑𝚎 𝚈𝚎𝚊𝚛” 𝟸𝟶𝟷𝟺

#hairstylist #salon #beautyindustry #leadership #mentorship #businessownership #marketing #entrepreneur



Apr 06, 202201:08:29
Growing Pains- ep. 91

Growing Pains- ep. 91

www.MySalonDesk.com The best Beauty Industry Call Center. sign up today and All of our listeners will receive a Complimentary Month of Voicemail Service with your Plan. Just use the code GAMECHANGER


Join the free Facebook Community www.facebook.com/groups/salonandsuitebusiness


This year my one word is priorities and I want to share with you a few areas of my life and business that have been my priority and ways I have been making big moves.

  1. Self-Developement
  2. Leadership
  3. Marketing
  4. Teamwork
  5. Culture
  6. Guest Experience

Key Points

  1. Don't be afraid to change if something isn't working or serving you
  2. You can't pour from an empty cup
  3. Take a negative and turn it into a positive opportunity
  4. Being self aware is an on going process
  5. Put your priorities on your calendar
Mar 22, 202238:17
Retail isn't dead! - ep. 90

Retail isn't dead! - ep. 90

All of our listeners will receive a Complimentary Month of Voicemail Service with your Plan. Just use the code GAMECHANGER. www.mysalondesk.com

Join the Free Facebook Group www.facebook.com/groups/salonandsuitebusiness

Why is retail important?

  1. Retention
  2. Referral
  3. Creates Memory of experience
  4. Create Perceived professionalism + credibility
  5. Builds trust
  6. Continueing education
  7. Support
  8. Points to use on backbar products and education

If we believe in our industry as professional and know that there is a difference between professional products and non-professional products, why is this not an important part of our business.

We know when client is using the right products and ingredients it is creating style support, color retention, longevity, health balance, - BUT YET we do not have the right script down or make it a part of the experience we want to give our clients.

If you are working for a salon and receive 20% retail commission if you sold $1000 a month in retail that is an extra $2,400 a year more than if you sold nothing

Now there are multiple ways to do your retail from in the salon, digital products to educational videos to, drop shipping to affiliate links.  Choose the ones that work best for you but don’t let it a afterthought meaning make it a part of the experience.

Why we don’t value retail it because of a misconception that we are being sleazy salesmens when in fact it’s based on FEAR

  1. Fear of failure
  2. Fear of rejection
  3. Fear of judgement
  4. Fear of dissatisfaction

The reality is that we can not control the outcome however the outcome with be positive when you are focusing on the client and wanting to help find real solutions to their challenges.

Instead, we must see the VALUE in the importance of helping our clients. Build Trust and a relationship with them first and foremost.

There are millions of beauty products to choose from. So we need to find products and results that excite us.

When to speak about retail

Consultation-

• Find The Challenge, problems, and desired outcome.

Questions to ask-

• What are three outcomes that are important to the client:

  1. Frizzy free
  2. Volume
  3. Shine
  4. Hydration
  5. Anti-aging
  6. Thickness
  7. Clean beauty- Free of specific ingredients
  8. Color Retention

• Inform client that you will educate them on what you need

During Chemical application-

•educate client on why it’s important to use the right products- Instill some fear.  •Read the warning label when doing this process

During shampoo-

• How to properly shampoo and tell what you are using.

• How does that smell?  Feel?

• Use this moment to Heighten the senses

Before Styling- What I am using and the benefits

After Styling- How to use

•After Client views 360°- How do you feel what I used on you today?

• Imagine your hair looking like this every day?

Recap- process,

Introduce three products, open product and smell it and pass it to the client.  People often mirror eachother.

Common Objections

  1. Cost
  2. No Need
  3. Not right now
  4. What is our Attitude- Let take a temperature check on where we are and how we can develop a winning attitude.
  5. Influence
  6. Certainty
  7. Communication
  8. Thoughtful
  9. Enthusiasm

We must be consistent with our effort and keep focus on our goals. You can do this!

Mar 02, 202237:47
Enhancing the Guest Experience without a front desk- 89
Feb 14, 202230:51
Why You Need Social Proof To Grow Your Clientele- ep 88

Why You Need Social Proof To Grow Your Clientele- ep 88

Limited spots are available!  Join the Booked + Busy Stylist Today!

https://learn.jenniferjadealvarez.com/bookedandbusystylist


This training course is for you if...

  • You are new to the beauty industry and need help building your clientele
  • Are tired of the hustle
  • You are seeking help with how to market your business that attracts the right clients.
  • You want more clients requesting your speciality
  • You want to grow your brand awareness in your community
Join Booked + Busy Stylist so that you will learn...
  • Marketing strategies that will put you in front of your dream target client
  • Over a dozen marketing templates to plug in your logo + brand (a $75 value)
  • Gain referrals + reviews to multiply your business
  • Create the WOW FACTORS in your business to set you apart from the competition
  • Learn how to increase your rebooks, retention, and retail sales
  • Join me for live group coaching PLUS Q+A ($197 Value), so I can help you grow your business


Want to be a part of the Free Facebook Community?  Join me in the group and connect with other beauty professional just like you www.facebook.com/groups/salonandsuitebusiness


Social Proof is Essential to grow you clientele and here are the stats why:

87% of consumers reported reading online reviews for local businesses in 2020

94% say a positive review will influence them to use your products or services

79% consumers trust online reviews as much as friends and family

Jan 22, 202213:44
The #1 Challenge Stylist Face-ep. 87

The #1 Challenge Stylist Face-ep. 87

Join the Booked + Busy Stylist today https://learn.jenniferjadealvarez.com/bookedandbusystylist

Join the Free Facebook group to connect Facebook.com/groups/salonandsuitebusiness


It is finding the right client that will pay your prices and work their schedule around your schedule.

Working less Making more 

We need more clients, or we need to charge more. But, unfortunately, in the beginning, sometimes we have neither. 



What do you do with these clients if your business isn’t right to begin with

Meaning- nothing excites them about you and the services you are providing. 


Why have a flood of clients if you are not sure how to retain them in your business



Questions that our Facebook group members are asking

1. How to maintain client retention?  

2. I would love to be busier and gain new clients 

3. How to keep clients motivated and excited to return and Fill my schedule every week 

4. How to build a clientele 

5. How to fill your books during slow times




Why are referrals the essential way to build your books?


•  92% of consumers trust referrals from people they know.

•  Friends’ social media posts influence the purchase decisions of 83% of US online shoppers.

•  75% of Instagrammers will purchase or tell a friend when they get inspired by a post.

•  Consumers referred by a friend are four times more likely to buy.

•  When other customers refer, people have a 37% higher retention rate.

Jan 12, 202220:56
Which career path is right for you? ep 86

Which career path is right for you? ep 86

Learn how to become a booked a busy stylist so that you can create wealth doing what you love in less time learn.jenniferjadealvarez.com/bookedandbusystylist


Booth Rent
Pro's- Make your own schedule, work with other independents, typically you get to pick out your own products, write off expenses.
Con's- no control of culture, design, and cleanliness of others, not legal in all states. You only get one chair. No double booking, a mish-mash of quality of work and ambiance since everyone is doing their own thing. May have only certain hours available, may have to find own education.
Suite
Pro's- Make your own schedule, design your own space, pick out your own products, create your own culture, brand, and guest experience, write off expenses.
Con's- You are the bottleneck. You will cap out how much you can physically do alone. You will wear all the hats (paying bills, making decisions, cleaning, laundry handling upset clients). If one chair is difficult to double book. Isolating and lonely when you enjoy the camaraderie of a team, challenging to get the education
Employee/commission
Pro's- no responsibility of bills, taxes, team atmosphere, possible benefits, support of leader and education
Con's- Someone else may be dictating your schedule, No control of the leadership, culture, products to use, or who is on your team.
Freelancer
Pro'- pick and choose your jobs, write off equipment.
Con's- Constant effort to network and find work. Inconsistent income. It's all about who you know.
Salon Owner
Pro's- opportunity to make a living showing others how to build a business behind the chair if a hairstylist wants to shift into a new career path within the industry but no longer physically doing hair. Opportunity to get into real estate. Option to booth rent and solely be a landlord or commission and choose a culture and brand you believe it.
Con's- costly start-up, challenging to find the team and keep them engaged, expensive operations, continual effort to create lead generation
Which is the right path for you? The one that you decide to go all in and stay focused on your strengths, dreams, and goals
Do your homework: Research what other salons are offering in your area and research how many booths rent and suite rental look like. Make time to think if changing your environment brings you more happiness or more problems/struggles.
The path you choose to be a success boils down to your-
Beliefs, attitude, behavior, and action
Whatever you do, give it your best, be in a state of gratitude and abundance.
Here is an activity to help you make a decision-
Reflect on 2021 and list out all the positive and negative aspects of your career, where you are, and your personal life. Next, I want you to cross it off anything on your list that you cannot change. What you will have left is areas where you can make changes in your life and career, and the areas that are crossed out is where you need to change your attitude
Dec 30, 202136:16
Are you ready for an Assistant? Ep. 85

Are you ready for an Assistant? Ep. 85

Join the free Facebook Group. www.facebook.com/groups/salonandsuitebusiness

If you find yourself consistenly 80% booked and you are having a difficult time double booking this may be the right time to find an assistant.

Shadow from beauty school or a licensed professional looking to get their foot in the door at your salon.

Average pay is $13.28 in 2020

What is your goal for working with an assistant?

1.  To provide more services for your new and existing clients

2.  To make more money

3.  To focus more on the technical portion of your job

4.  Help your business run more smoothly

5.  Help them build a book of business

6.  Help boost your social media content

Onboard

  • Expectations
  • Daily Tasks
  • How to arrive
  • Closing routine
  • Culture
  • Dialogue
  • Working as a team
  • Dress code

Show them how to assist

  • Shampooing
  • Draping
  • Checking out
  • Checking in
  • Introducing yourself
  • Holding your tools

Is there a training program

  • Head sheets to write out design plan
  • Have them help you with formulas
  • Get them involved with the design plan
  • When can they take models
  • How to get models
  • Studying the color + product lines

30 day, 60 day, 90 day review

  1. What are wins are and what do we need to work on
  2. Social Media Posting
  3. Feedback for improving
  4. What is everyone’s role/ setting boundaries
  5. When training + working with an assistance remember
  6. They are observing everything you do and say
  7. Watch your attitude
  8. Button up on how you and your atmosphere looks
  9. Resolve issues privately right away
  10. You are learning to be a mentor just as much as they are seeking your mentorship, leadership, and guidance
Dec 20, 202140:03
Top five Q+A on business ownership ep. 84

Top five Q+A on business ownership ep. 84

Join the Free Facebook Community www.facebook.com/groups/salonandsuitebusiness


Top five questions asked by students

1.  How do I know if I am ready to start a salon suite or salon ownership

  • a.  Vision
  • b.  Resources: people, money, clients
  • c.  Mindset, determination, grit,
  • d.  Support: family, friends, mentor

2.  How do I get started

  • a.  Research your area: what is available
  • b.  What is your budget
  • c.  Start create how you want your business to be operated: solo or team, policy and procedures
  • d.  Research what value you can give clients (is a salon what value can you create for your team)
  • e.  Create your brand, mission, Target market
  • f.  What value can you bring to your business

3.  Best ways to market my business

  • a.  Email Marketing
  • b.  Text Marketing
  • c.  Lead Generation
  • d.  Reviews
  • e.  Local Community- cross promoting, advertisement, charity
  • f.  Loyalty Points
  • g.  Referral Program
  • h.  Visible- Online: Website, Google, Yelp, Facebook, You Tube, IG, TickTok (where is your target market at

4.  How to become profitable in my business

  • a.  Create a budget
  • b.  Track your numbers
  • c.  Negotiate lower prices
  • d.  Is your menu Price per minute or per square foot
  • e.  Maximize the guest experience

5.  How do I grow my business or scale it

  • a.  Create your system for doing things: Cancelation policy, Redo, how do you check in clients, how do you check out clients, your standards
  • b.  What does your team look like: hiring,, onboarding, non-negotiatables, 90 day probation period
  • c.  How will you lead your team
  • d.  How will you delegate to focus 100% on leadership ( get out from behind the chair)
Nov 22, 202136:53
How to build your clientele faster ep. 83

How to build your clientele faster ep. 83

Join the free Facebook group Facebook.com/groups/salonandsuitebusiness

In this episode you will learn the three areas to create a marketing strategy

  1. In the Salon
  2. Community
  3. On-line

Stay tuned as I share how to turn a cold lead into a paying customer, how to increase your retention and increase your profits!

Thank you for being a part of this podcast! Leave a review and share this episode with your beauty pro friends!

Nov 02, 202153:41
Keep your focus on the prize with Updos by Lala- ep 82

Keep your focus on the prize with Updos by Lala- ep 82

Join the free Facebook group @ Facebook.com/groups/salonandsuitebusiness


Looking for more ways to work together or would like to appear on the podcast?  Email me at info@jenniferjadealvarez.com

www.jenniferjadealvarez.com


In this episode you will learn 

1. How Lala started her career

2. How she went from zero followers on IG to 13K in 2.5 months

3. Lala's breaking point (you do not want to miss this)!

4. How to overcome obstacles, excuses and get into your zone of genius #YouNeedThis


Check out more about Lala's updos and her education her website at https://www.lalasupdos.com


Follow Lala and show her your love at instagram at Instagram.com/lalasupdos


Thank you for being a part of the podcast!  Leave a review if you like what you heard and share on IG with your friends this episode (😉 Tag Me @jenniferjadealvarez) 

Oct 28, 202101:23:30
How to Transform your career- ep 81

How to Transform your career- ep 81

Join us in the free Facebook group www.facebook.com/groups/salonandsuitebusiness

We can not become who we want by remaining who we are

In this episode you will learn three steps to transform your life

1. Brainstorm- Learn what you need to write out to reflect on

2. Mindset- how to set an intension

3. Action Plan- How to create a direction for your life



What more information on how to work together?  www.jenniferjadealvarez.com

Oct 19, 202130:12
Building a team with Talent Match w/ Stef Fox- ep 80
Oct 06, 202149:24
Managing Expectations- ep 79

Managing Expectations- ep 79

Listen in for the following 3 key points

1. How to stop the self sabotaging thoughts

2. How to manage your clients

4.  How to take control of your life and career to find balance


Did you love today's episode? 1. Take a screenshot and share it to your IG stories and tag me @jenniferjadealvarez

Leave me a rating and review on Apple Podcasts!


Ways to work with Jennifer

One-on-one Coaching

Salon Business Masterclass- the five strategies to a scaling salon

Salon C.E.O system- Learn how to start and scale your first salon with massive momentum and a personal coach 


Send me an email if you are interested in working together!  info@jenniferjadealvarez.com

Sep 29, 202131:23
Making Massive Progress in your Business- ep 78

Making Massive Progress in your Business- ep 78

Looking to work together to launch your business?  Learn more here! 

Join the Free Facebook group


Show notes:

The beauty business is a numbers business.

Working backward

Start with the end in mind.

What goal do you have

Is it to increase your sales by a percentage or a dollar amount? Hook it to something tangible. Christmas is around the corner, and maybe you need $1000 for Christmas gifts and outings. What can you do today so that by December first, you have the money?

What do you do with your money?

Are you setting aside a certain amount weekly that you do not touch

How much are you willing to stash away for a rainy day or an investment like a house, or maybe you want to go on a two-week trip to a different country. Perhaps it is college for you kids.

If you set aside $100 of your tip money a week for five years, you would have $26,000. What would that do for you? It's the latte factor here. That daily coffee is costing you over time.

Work intensionally

Think about all the ways you can add value to client experience

List out all the services you offer

What products excite you

What are you promoting

Test out your dialogue

"Would you like a conditioning treatment?"

OR

"Today, we are offering $10 deep moisturizing treatments after your color; we can do that at the shampoo bowl!"

Retail is another way to get you closer to your goal

Select the retail you love

Do your homework

  1. Features and Benefits
  2. What are the talking points

Words paint a picture.

Track your yes, and no's. Keep what is working and toss what isn't

Another area to track is marketing efforts.

When was the last time you received a review or a referral? What can you do to shake up your business and generate new leads? Reinvent yourself if you are not satisfied with your results

Look at what you have done in the past behind the chair

Let's say you saw an average of 10 people a week. If you wanted to make an additional $1000 take home in two months and earn 40% commission on services, you would need to do an extra $2500 in services.

Do you make a retail commission? For example, say you earn 20% commission on retail. You would need to bring in $2500 in retail extra a month from what you usually do.

OR IF YOU Sell retail also your goal would be $312.50 a week in retail (shampoo and conditioner average $52 (6 sets of product)

So let's say your goal is to do an extra $2000 in services in two months or about eight weeks.

Break it down further $250 extra a week in services if you saw an average of 10 clients that's $25 additional in-services per person

Sep 20, 202136:42
Getting out of a toxic salon environment with guest Meg Gilbert- ep 77

Getting out of a toxic salon environment with guest Meg Gilbert- ep 77

Save your seat for the Salon Business Masterclass on September 20th at 11 am CST for only $17.  Those that join will receive a recording of the live class.  Join live to receive a bonus gift.  I can't wait to see you there!

What you will learn

Learn how to start developing your salon's unique purpose and business position the right way during this  Masterclass. Eliminate the false narrative that is holding your back and feeling stuck.

Branding and culture is everything when starting a business. In this live Masterclass, you will learn the key elements that build a strong brand and culture.

Marketing is an essential element in building your business. Learn which marketing strategies to implement to continue to grow your business clientele

Learn how you can scale your business.  Wearing all the hats in your business will only get you so far.  It's time to get uncomfortable and stretch your business past the opening to the scaling phase

There are 5 strategies to building a world class salon business.  I will share those five strategies you need to know to create success and sustainability.


Want to learn more about our guest on the Podcast?  Follow Meg gilbert on Instagram

Sep 10, 202145:37
Fall in love with what you do- ep 76
Aug 30, 202136:35
The one star client- ep 75

The one star client- ep 75

Save your seat and join the Salon Business Masterclass for only $17

Send me a DM if this episode resonates with you or if you have been effected in the past.  Lets grow and learn together!

Aug 16, 202128:50
Run your business like clockwork with Mackenzie Graham ep 74

Run your business like clockwork with Mackenzie Graham ep 74

Save your seat for the Salon Business Masterclass 

Want to work with me one-on-one?  Click Here


Save 10% on Lash Mob use code GAMECHANGER10


https://linktr.ee/macklashmob


Aug 11, 202148:48
Should you start a salon suite or a salon?- ep 73

Should you start a salon suite or a salon?- ep 73

Save your seat!! Salon Business Masterclass 


Often times our next career move we think is to open up our own business.  I am here to tell you it is not for everyone but if you believe this is a part of your career journey then join me as I break down a few key elements you must be aware of in making your decision of whether a salon suite or a salon is the right option for you.  


Aug 06, 202129:06
I hired a business coach with Ericka Eller- ep 72

I hired a business coach with Ericka Eller- ep 72

Salon Business Masterclass- Save your seat


Drive more traffic with Foot Traffic Formula


Follow our guest Erika Eller at Instagram.com/theerickaeller

 

Jul 28, 202156:08
Building a Guest Experience using Automation with Hunter Donia- ps. 71
Jul 21, 202157:40
Go all in with Debora Routhe- ep 70
Jul 12, 202142:02