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The Accidental Successful CIO

The Accidental Successful CIO

By Jim Anderson
Managing an IT department is not just a business, it’s a science. Nobody knows more about the science of being a CIO than Dr. Jim Anderson.

“I don’t embrace excuses about why an IT department is not being successful, I embrace solutions.”

Over the last 25 years, Dr. Anderson has transformed failing CIOs worldwide. Dr. Anderson will turn these nervous executives into powerful leaders.

Welcome to the premier podcast for learning how to think and act like a successful CIO – both if you are a CIO today or if you hope to be one in the future.
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CIOs Start To Deal With The Loss Of Encryption
CIOs who are following what is going on in the world of security and encryption know that things are about to dramatically change.  A new type of computing, quantum computing,  is being developed. This new type of computing is going to be perfectly  suited to breaking the types of encryption that we are using to secure  our networks and our corporate data today.  Within 10 years these new  quantum computers are going to become available and CIOs need to be getting ready to deal with them now.
June 29, 2022
VW’s CIO Looks For Ways To Catch Up With Tesla
Just about everyone knows who Volkswagen is.  They are the German company  who makes cars – remember the Beetle from the 1960’s? Well, they are  still around and they still make cars. The person with the CIO job has  been studying the car market and has seen the rise of Tesla in the  electric car space. VW would like to enter this market also.  However,  despite their years of experience in making cars, it turns out that it’s been software that they have been struggling with as they try to enter this new market.
June 22, 2022
Do CIOs Need Robots To Manage Their Managers?
Ok, so let’s have a talk here for just a moment.  The managers that CIOs  are putting into place these days seem to becoming younger and younger.  Maybe it’s because there are so many millennials now working in the IT  department, but it sure seems as though the pool of candidates that we  can promote to manager no longer have any gray hair. This is causing a  problem for the person with the CIO job. This new breed of manager lacks some basic training.   In order to ensure that this new generation of IT managers is going to  be successful dealing with the importance of information technology, is  this the time for the person in the CIO position to turn to robots to  keep track of how their new managers are doing?
June 15, 2022
CIOs Discover That Dumb Technology Can’t Always Be Upgraded
As CIO we are always trying to move our companies forward because we understand the importance of information technology.  What this means  sometimes is that when our company has a piece of equipment that has  become outdated or perhaps no one knows how to use or maintain, we’ll  often try to apply a wrapper technique to it. We’ll try to marry modern technology to older equipment in order to extend its life and avoid replacement  costs.  However, as some CIOs are starting to discover, this is not  always a good idea.
June 08, 2022
CIOs Start To Deal With Trying To Secure Their Supply Chains
When a CIO starts to think about what they need to do to secure their  company, most often they tend to look around themselves.  They look at  the company’s data centers, the desktop systems that people use, the  laptops that people take home, etc. All of the company’s IT assets that  relate to the importance of information technology can be seen and, with  a little luck, secured. However, it turns out that there is one area  that too many CIOs have been overlooking: their supply chain. What this means is that all of the computers and systems that a company’s suppliers use to connect to the company have to be as secure as the company’s systems are.  However, can a CIO ever be sure that their supply chain is secure
May 25, 2022
How Can CIOs Prevent The Creation Of A Post Pandemic Two-Tier Workplace?
In the post pandemic world CIOs are facing a major challenge: where should everyone work?  There are those people who have been just waiting for permission to return to the office because they like the environment and the interaction with all of the different people. However, on the other hand there are the people who actually prefer to work from home and who might leave the company if they were forced to come back into the office. CIOs are going to end up with a hybrid work environment with some workers in the office and some remote.  How is this going to work out for everyone?
May 18, 2022
Why Are More CIOs Keeping Their Data At Home Instead Of In The Cloud?
You would think that being a CIO these days would be a pretty easy job.  All you really have to do is to find ways to move more and more of your company’s IT assets into the cloud and everyone will think that you are doing a great job! However, it  turns out that a number of people with the CIO job who understand the  importance of information technology are starting to have second thoughts about doing exactly that.  It turns out that there are a number of issues such as cost and  security that make what seemed like a simple decision a lot harder.  CIOs need to take a careful look at their current situation and make the  right decisions.
May 11, 2022
How CIOs Can Use Social Media To Further Their Career
CIOs need to understand that in order to be successful in communicating the importance of information technology, they need to work with others.   The people that they need to work with may not work for their company,  and in fact they may not be in the same country as the CIO. We need to  have the ability to reach out and connect with others who understand  what we are trying to do and can provide us with the contacts and  resources that we need. The big question for the person with the CIO job  is how to get in touch with these people?  It turns out that the answer  might be right before us: social media.
May 04, 2022
How Should CIOs Handle A Hybrid Office?
As all CIOs now realize: the world has changed.  The Covid-19 pandemic  changed everything for everyone. After having spent a year working from  home, most companies have now once again opened their offices. However,  not all of their workers have come back and in fact many of their  workers don’t want to come back. This means that the office environment  that we once knew where everyone clustered in a shared environment has  now gone away forever. Say hello to the “hybrid environment”.  How can  CIOs make this new work environment work for everyone?
April 27, 2022
CIOs Know That The Biggest Threats Come From Inside
As the person with the CIO job, one of the things that takes up a lot of  your time is trying to keep the company’s valuable data and knowledge  safe because you understand the importance of information technology.   You try lots of different ways to make this happen: you install  firewalls, you require everyone to change their passwords every 90 days,  and you make sure that everyone has been trained about the dangers of  phishing. However, in the end, it just might turn out that your greatest threat doesn’t come from the outside.  Rather, the people who work for your company might be the ones that you have to guard against.
April 20, 2022
Five Rules That CIOs Have Learned About Working From Home
CIOs need to understand that things have changed.  The workplace has  undergone a once-in-a-lifetime change and now the number of workers who  are working from home has skyrocketed. What the person with the CIO job  needs to understand is that many of those workers aren’t going back  anytime soon. A survey of corporate leaders found that in the future,  82% plan to allow remote working at least some of the time; 47% said  they intend to allow full-time remote work going forward. A recent  survey of managers yielded the same result: 82% said they will have more  flexible work-from-home policies after the pandemic. CIOs need to  quickly learn lessons about the varied necessities of remote work, from  appropriate tools to new styles of management.  Here are five rules that  every CIO needs to adopt.
April 06, 2022
CIOs Prepare To Work With Virtual Assistants
There is no question that CIOs need help.  There is just too much to do  during a day as we deal with the `importance of information technology  and there are too many people asking for a piece of the CIOs time. We  all need someone to step into our lives and lend us a helping hand.  I have some good news for you. That person may be preparing to start to  help you out. However, you may not recognize them when they show up.  It turns out that what every CIOs needs may be a virtual assistant.
March 30, 2022
CIOs Move Slowly To Implement Artificial Intelligence
I think that we can all agree that artificial intelligence (AI) is a powerful IT tool that can allow companies to use the importance of information technology to get their IT systems to do more.  CIOs have been studying  the technology and attempting to understand how it can be applied to their firms. The implementation of AI at firms has been progressing fairly slowly at smaller firms simply because the complexity of implementing it is still out of their reach.   Due to the importance of what AI can do for a company, CIOs need to  find ways that AI can be used to help the firm move forward.
March 23, 2022
Chinese CIOs Find Ways To Put Robots To Work
All CIOs understand that if they are going to help their companies become more successful, then they are going to have to find ways to introduce new technology into how the company performs its processes.   It turns out that in China CIOs are under a great deal of pressure to successfully accomplish this task in order to help their firms and their  country achieve national goals.  How are Chinese CIOs going to pull their companies forward using the latest technology?
March 16, 2022
Can CIOs Lower Costs By Hiring More Robots?
Let’s face it – companies are under more pressure than ever to do more and provide their customers with a better shopping experience.   There are only so many ways that this kind of increased level of  service can be provided and hiring more workers, while one solution,  often turns out to be too expensive for most companies. This means that  they have to go looking for a better solution.  This is when the CIO is  provided with an opportunity use their understanding of the importance  of information technology to step in and determine if there are specific  jobs within the company that perhaps could be performed by robots in order to help the company boost customer satisfaction while lowering labor costs.
March 09, 2022
CIOs Start To Prepare Their Websites For Use By Older Customers
One of the responsibilities of the person with the CIO job is to make  sure that the face that the company presents to the outside world is one  that everyone can interact with.  More and more these days, it’s the company’s online presence that is how current and potential customers first come into contact with a company. What this means is that it has become a CIOs responsibility to make sure that the company’s websites can be used by everyone.  This includes older visitors who have their own unique set of usability issues.
March 02, 2022
CIOs Want To Know Where To Go From Here With AI
Every CIO knows about the key role that artificial intelligence (AI) plays in the importance of information technology and the fantastic  things that it is going to be able to do in the future.  Already our  homes are being flooded with devices that can listen to what we want  them to do and perform a variety of actions to meet our every need.  However, in the workplace it’s starting to look like AI may have hit a wall – a limit in what it can do for us.  How are CIOs going to find a way to realize the true potential of AI?
February 23, 2022
CIOs Need To Start To Watch Out For Ad Scammers
CIOs need to watch over where the people who work at their company go to  when they are using the internet at work.  I’m pretty sure that we are  all up on blocking the gambling, porn, and other inappropriate sites.  However, it turns out that there is a new problem that we have to be  aware of. The online ads that your workers willingly click on are more likely to make them a scam victim than the robocalls flooding their work phones with urgent messages. A  new study found that scammers are far more likely to succeed in engaging and stealing money from potential targets by using websites and social media than through the phone calls and  emails they have long used.  What’s the person with the CIO job to do?
February 16, 2022
CIOs Get Involved In Efforts To Prevent Airplanes From Being Hacked
As though airline CIOs didn’t have enough to worry about dealing with the importance of information technology,  some people in the CIO job are now having to worry about IT systems  that spend their time flying from city to city.  CIOs for the major  airlines have become aware that their company’s most expensive assets,  their airplanes, may be vulnerable to hacking attacks. As  airplanes have become more and more modern, the number of IT systems  that they contain has been increasing. The result of this is that each  airplane is almost as complex as a flying data center and it has as many  vulnerabilities.  This means that CIOs need to take steps to find ways  to protect them.
February 09, 2022
Agile vs. Waterfall: Which Should A CIO Choose?
As a CIO I suspect that you are well aware that there are a number of  different ways that your IT teams can go about developing software (and  doing a lot of other things).  There is the classic method that has been  used for over 40 years called “waterfall”. Then there’s the new upstart  in town that everyone seems to be flocking to called “agile”. All of  these options can place a CIO in a difficult place.  Which way is the  best way for our teams to create products?
February 02, 2022
How Can CIOs Make Their Talent Pipeline More Diverse?
Every person with the CIO job wants to have an IT department that is  quick and nimble.  We want our staff to be able to anticipate what is  coming and make sure that the company is ready when it arrives. CIOs  also realize that in order to be able to do this, they need to make sure that their IT department is diverse.   However, even though much has been said about the importance of having a  diverse and inclusive IT workforce, when it comes to promoting  ethnically and racially diverse people to senior leadership positions,  CIOs continue to struggle.
January 26, 2022
What CIOs Need To Know About Self-Driving Cars And AI
As the person with the CIO job we are responsible for staying on top of all of the cool new technologies that are rapidly developing because of the importance of information technology.  Although our firm  may not use all of these technologies, they will be influenced by them  and so we have become aware of what the new technologies can be used to  accomplish. Two of the hottest new technologies that are currently being  developed are artificial intelligence (AI) and self-driving cars.  These technologies are linked together and how  they evolve will have a big impact on the IT field going forward.
January 12, 2022
Should CIOs Track Employee Happiness?
As the person with the CIO job, one of your many tasks is to find ways to make sure that the people that your company has hired choose to stick around.   This can be a difficult thing to do: all of the computers in the world  can’t tell you what your company’s employees are thinking at any given  moment in time. CIOs need to find ways to use technology to determine if  the company’s employees are happy or not.  Is this something that we can  do without violating everyone’s privacy?
January 05, 2022
CIOs Need To Prepare For The Arrival Of Face Scan Technology
As CIOs who understand the importance of information technology, we know  that we always have to be ready to deal with the next wave of  technology.  The challenge that we have is trying to stay on top of  things so that we’ll be able to see new things before they overwhelm us.  One brand new technology that only now is starting to become a part of  everyday life is face scanning technology.  Although this new technology may affect all the people who have the CIO job eventually, CIOs who work for sports ventures are going to be seeing it first.
December 15, 2021
How Should CIOs Deal With Companies Who Don’t Do E-Commerce?
Over the past few years there has been a revolution been going on in  retail.  An industry that used to be based on people coming to their  bricks and mortar stores has been shifting more and more to doing  business online as the e-commerce market has exploded and retailers have  come to understand the importance of information technology. The  arrival of the Covid-19 virus and the resulting of shutting of most  retail stores caused the move to e-commerce to start to move even  faster. However, not all CIOs are currently involved in this process.  In  fact, over at T.J. Maxx they are taking a different path.
December 08, 2021
Health Provider CIOs Have To Deal With Ransomware
Nobody ever said that being the person in the CIO position is an easy  job for anyone to have.  However, lately it sure seems as though it is  becoming even more difficult. The bad guys have decided that instead of  breaking in and stealing our data, they now are breaking in and  configuring our systems in a way that we can no longer use them. They’ll  undo what they’ve done, but only if we agree to pay a ransom.  What are CIOs to do now?
December 01, 2021
Why CIOs Need More Diversity In Their IT Departments
Perhaps more than any other executive in the company, CIOs have long known that having a diverse workforce is a good thing.  Now research is starting to back them up. Diverse and  inclusive cultures are providing companies with a competitive edge over  their peers.  This is the result of research analysts ranking of  corporate sectors based on how diverse and inclusive they are.
November 17, 2021
CIOs Ponder If They Should Ever Return To The Office
The person with the CIO job realizes that someday the Covid-19 pandemic  will release its grip on our lives and we will return to the workplace.   The question is: Will there be an office to go back to when this is all  over? The changes the business world is considering offer a radical  rethinking of a place that is central to corporate life. There will  likely be fewer offices in the center of big cities, more hybrid  schedules that allow workers to stay home part of the week and more  elbow room as companies free up space for social distancing.  Smaller satellite offices could also pop up in less-expensive locations  as the workforce becomes less centralized.  What do all of these changes  mean for a CIO?
November 10, 2021
CIOs Deal With The Problem Of How People Create Passwords
If you take a look at the long list of things that a modern CIO is responsible for, securing the company’s network is right there at the top.   What this actually means is many different things. The importance of  information technology requires that firewalls have to be deployed,  encryption schemes have to be put in place, and end user training that  has to be delivered. However, it turns out that this is all an uphill  battle for CIOs. We are struggling with our end users. It turns out that  they do a really bad job of coming up with passwords to secure their company network assets.  What’s going on here and just exactly how hard could this be to do correctly?
November 03, 2021
CIOs Start To Realize That They Have A Colorblind Problem
As the CIO, you have the responsibility to make sure that the company’s  technology is made available to everyone.  This can be fairly easy to do  when you are considering the needs of your workers. However, things can  start to get a bit trickier when you have to take into account all of  the firm’s customers and the people that you do business with.  This  issue can come to light when you realize that the company’s website may  not be usable by people who are colorblind.
October 28, 2021
How CIOs Can Build Human Networks
Although we like to think of the CIO job as being a technology job where we spend our time trying to communicate the importance of information  technology, there is a lot of human contact required.  With the arrival  of the Covid-19 virus this part of the job, which was never easy, has  all of sudden become that much harder to do.  In this new era of social  distancing, how can CIOs build the human networks that they need?
October 20, 2021
CIOs See A Need For Data In Their Factories
CIOs who are responsible for their company’s factories are starting to understand that they will be spending far more on data management and  analytics tools in the aftermath of the coronavirus outbreak, and will  be using those tools for deeper insight into operations, sales and  supply chain disruptions.  The reason that they will be doing this is  because they understand the importance of information technology and  they want to be able to enhance their ability to remotely monitor plant  equipment, which engineers had limited access to during the pandemic.  All of this is going to require a lot of changes.  What will CIOs have to do?
October 06, 2021
How Serious Is The Lack Of Machine Learning Talent?
The person with the CIO job understands that the future belongs to artificial intelligence (AI).   Just about every part of the business is starting to be infused with AI  based software that is designed to help humans make better decisions by  wading through the reams of data that threatens to overwhelm most  businesses.  As much as the person with the CIO job understands that the  importance of information technology requires that mastering AI is  critical to helping the company to get to where it wants to go, they are  starting to discover that hiring people with AI talent is becoming harder and harder to do.
September 22, 2021
What Impact Will 5G Have On Work From Home?
If you’ve been watching TV or reading a newspaper (online) lately, you’ve probably started to see all of the 5G wireless network ads that the major service providers have been running.  It sure looks  like when 5G arrives, the world is going to change. However, one of the  big questions that CIOs need to find the answer to is just exactly how  is it going to change.  More specifically, what will the impact be on  workers who want to work from home?
September 15, 2021
Shopping Mall CIOs Try Out Facial Recognition Software
So if you were the CIO for a shopping mall, what would you want to know?  You’d want to know that all of your servers and networking gear  was secure. You’d want to know what the next “big thing” in technology is going to be. You’d also want to know just exactly who your customers at your mall were.  This last question might be the hardest question of all to answer.  Anyone can go to a mall, visit one or more stores and then go home and  the mall CIO would never know.  Well, that’s all about change and it’s going to change because mall CIOs are starting to deploy facial recognition software to keep track of you and me.
September 01, 2021
How CIOs Can Reduce Bias When They Are Hiring
With a little luck, we’ve all gotten the message by now: having a more diverse IT department makes for a better IT department.   However, despite the fact that most companies have spent a lot of money  trying to teach everyone about the power of diversity, we still don’t  seem to have done a very good job of making our departments diverse. It  turns out that one of the big problems that the person with the CIO job  is dealing with is that the people doing the interviewing are bringing  their bias to the interview table. We all like people who are like us.   What can be done about this?
August 25, 2021
How IT and Business Can Work Together To Benefit The Customer
CIOs need to ask themselves why should the business and IT collaborate?  Perhaps a better question is why wouldn’t they collaborate?  We need to understand that business units like sales, marketing, and  operations have direct interactions with customers that are enabled or  empowered by technology — technology that’s typically managed and  deployed by IT. CIOs have to ensure that these front-line experiences  are optimized for customers. To make this happen business and IT teams  must work together closely. We all know that better customer experiences  lead to better business outcomes.  Over half of all CIOs are spending  time learning about how better serving customer needs and using the  importance of information technology can create new revenue generation  opportunities.
August 18, 2021
How IT and Business Can Work Together To Benefit The Customer
CIOs need to ask themselves why should the business and IT collaborate?  Perhaps a better question is why wouldn’t they collaborate?  We need to understand that business units like sales, marketing, and  operations have direct interactions with customers that are enabled or  empowered by technology — technology that’s typically managed and  deployed by IT. CIOs have to ensure that these front-line experiences  are optimized for customers. To make this happen business and IT teams  must work together closely. We all know that better customer experiences  lead to better business outcomes.  Over half of all CIOs are spending  time learning about how better serving customer needs and using the  importance of information technology can create new revenue generation  opportunities.
August 11, 2021
Why Do CIOs Fail When It Comes To Innovation?
As the CIO of your company, you have been given the job of leading innovation at the firm so that it can realize the importance of information  technology.  However, it can be all too easy to fail at this task. I  think that we all understand that innovation is an important driver of  growth, and many CIOs aspire to build capabilities that can deliver  sustained innovation. However they have a steep hill to climb: A quarter  of CIOs who participated in a recent study say that their innovation  capabilities are nonexistent. Of the CIOs who responded, only 11 percent assessed their current innovation capabilities as excellent or leading.  Why are we doing such a bad job at innovation?
August 04, 2021
Questions You Need To Ask About Your Next CIO Job
As CIOs we will eventually go looking for our next CIO job.  When we  do this, we need to be prepared to answer plenty of questions on various  technology, business and personal topics. However, before any  employment meeting ends, it’s always a good idea for you to toss a few probing questions back to the interviewer.  Keep in mind that as the potential employer seeks to ensure that you’ll  be able to perform professionally and productively, you’ll be risking  nothing less than your reputation and future career path on commitments  made during this interview.  What types of questions should we be asking  during our CIO job interview?
July 28, 2021
How CIOs Can Position The IT Department For Success
As the person with the CIO job, it’s your responsibility to make sure  that the IT department is successful. In order to do that, you need to  be able to lead the department in the right direction in order to  realize the importance of information technology.  What this means is  that you have to plan, organize and launch new strategies and  initiatives. Changes in business trends, security issues and increasing  government oversight of many IT activities, combined with a seemingly  never-ending series of disruptive technologies, make it essential to be thinking about tactics and goals all the time.  How should a CIO go about doing this?
July 21, 2021
CIOs Struggle With The New Challenge Of Citizen Developers
As though CIOs didn’t already have enough to worry about with the importance of information technology, it now turns out that within their  own company there may be a shadow IT department at work.  What has  happened is that there is a growing demand for software and this has  given rise to pseudo-programmers who, though not professional  developers, build applications that help their business lines. These  so-called “citizen developers” (cit-devs) build apps because the IT  department is not willing to build the software they require when they  require it. Clearly this is an issue for a CIO.  What are we supposed to  do about this new army of developers who don’t work for us?
July 14, 2021
CIOs Have To Prepare For The Hybrid Work Environment
Every CIO understands that the pandemic was a major disruption to their  business and the importance of information technology.  Their workplaces  went from being filled with people to being deserted. Now that vaccines  have become available, those workers are starting to trickle back in.  However, the workplace as we used to know it may never exist again.  Instead, it’s going to be transformed into a new environment. Not all of  our workers are coming back and not all of the ones who are coming back  will be there all the time.  How is a CIO going to secure this new  hybrid work environment?
June 23, 2021
Just Exactly What Should A CIO Do During Their First 100 Days?
Being a CIO is an exciting job.  Starting a new CIO job can be both  exciting and just a little bit daunting. When the person with the CIO  job gets ready to start a new job, they need to make sure that they are  going in with a clear plan. Hitting the ground running can be key to  establishing themselves at a new firm and laying out a path to success  so that the company can realize the importance of information  technology.  What you are going to need is an 8-part plan for the first  100 days.
June 16, 2021
How Are CIOs Failing Their Business Users?
Right now every CIO seems to be talking about the customer experience (CX).  What CIOs have been told is that if you don’t get customer  experience right, you may leave yourself vulnerable to competitors who  do. However, CIOs who focus only or mostly on customers are forgetting  something just as important: the employee experience (EX) .  The basic formula is: You can’t have customers that are happier than  your employees no matter how well you understand the importance of  information technology.  Here’s how CIOs can fall short of providing  employee-facing technology that helps rather than hurts productivity, morale and the bottom line.
June 09, 2021
How A CIO Can Make An Inherited IT Department Better
As CIOs, some jobs are tougher than others.  One of the most demanding is when you find yourself taking on a troubled IT department.  This isn’t a job for the faint of heart. Your job will be to repair  damage and put things back in order so that the company can realize the  importance of information technology. This will require a great deal of  time and effort on your part. The good news is that if you succeed,  you’ll be lauded as a hero.  The bad news is that if you fail, your  washout could haunt your CIO career for years to come.
May 26, 2021
How Should CIOs Implement Robotic Process Automation?
Guess what? A brand new technology is on the horizon and as the  company’s CIO, you are going to be the person who is going to have to  implement it.  This new technology is called robotic process automation (RPA) and it allows average business users to configure software “robots” to  automate what are called “swivel chair” repetitive tasks and maximize  the importance of information technology. A company’s motivation for  launching an RPA campaign is to put themselves on a much faster automation track while reaping the benefits of increased productivity and lower  operational costs.  What do CIOs need to know in order to introduce this  new technology into their company?
May 19, 2021
What Do CIOs Have To Know About Business Intelligence?
Modern CIOs need to understand that Business Intelligence (BI) leverages software and services to transform data into actionable insights that  inform an company’s strategic and tactical business decisions. These BI  tools access and analyze data sets and present analytical findings in  reports, summaries, dashboards, graphs, charts and maps designed to  provide users with detailed intelligence about the state of the  business.  In IT the term business intelligence often also refers to a  range of tools that provide quick, easy-to-digest access to insights  about an organization’s current state, based on available data.  The  challenge that CIOs are facing is how best to make use of these new  tools?
May 12, 2021
How Can CIOs Avoid Getting Locked Into One Vendor’s Cloud?
As more and more CIOs move their company’s IT infrastructure into the  cloud, the importance of the cloud is becoming more and more important. I’d like to be able to tell you that all of that work that you put into  selecting the right cloud provider for your company is a “one and done”  type of activity. However, that’s not the case. For a variety of  reasons, you may decide later on down the road that you want to switch  cloud providers.  When this happens, the person with the CIO job needs to  make sure that they have the flexibility to do this when the time  comes, without significant negative impact to the company.
April 28, 2021
What Does It Take To Be A Successful CIO?
Just think of all of the things that the person with the CIO job has to  stay on top of: the explosive growth of cloud computing, the continued  rise in business-managed IT spend, and incredible leaps in data analytics and automation.  In this environment, a new generation of CIOs are  leading the way by rewriting the culture of IT to better embrace the  importance of information technology. They are replacing structure with  fluidity, and control is being swapped for influence as business leaders  and CIOs are finding new ways to collaborate and deliver business  value.  All faster, safer, and more cost-effectively than ever before.   What areas do CIOs need to focus on in order to make all of this change  happen?
April 14, 2021
What Can Amazon Teach CIOs About Being Successful In The Cloud?
As CIOs are busy creating projects to move more and more of their IT  infrastructure into the cloud, they are always looking to other firms in  order to get direction on what the best way to go about doing this is.   We all know that Amazon offers one of the most popular cloud products  and so it can be very easy to assume that it has always been easy going  for their move into the cloud. It turns out that this is not the case,  Amazon had their own issues as they moved into the cloud.  CIOs need to  pay close attention to the challenges that Amazon had to deal with and  how they went about solving these challenges.
April 07, 2021
Is BYOD The Way That CIOs Can Attract More Millennials?
CIOs who think that BYOD (bring-your-own-device) is a fad that is  starting to fade away are wrong.  CIOs who think they can abandon the  practice of creating BYOD polices risk upsetting an important and  growing constituency of their workforce: millennials, who are also known  as GenY.  Attracting this type of worker has become a part of the  importance of information technology.
March 17, 2021
What Can CIOs Learn About Security From Norsk Hydro?
As the people with the CIO job, we are all aware that security is a big deal at our companies.   However, just exactly how to secure the company is an issue that a lot  of us are not 100% sure how to go about doing. Over at the Norway-based  aluminum company, Norsk Hydro,  they were recently the target of a ransomware attack and so they are  highly aware of the dangers that they are facing.  This awareness has  caused them to start to take some actions that we could all learn a  thing or two from…
March 10, 2021
How Can The Enterprise Holding’s CIO Help The Company To Evolve?
You would think that being a CIO at a rental car company would be a  pretty straight forward job.  I mean, if you understand the importance of  information technology and can keep track of the employees and the cars  then you are pretty much on top of your job. However, the way that we  use cars is getting ready to undergo some significant changes with the  arrival of Uber and ride sharing services.  How is the CIO of Enterprise Holdings going to help the company to evolve to meet a changing world?
March 03, 2021
CIOs Start To Deal With The Limitations Of Image-Recognition Filters
As your company’s CIO it is your responsibility to understand the  importance of information technology and to use it to secure the company’s assets.  What this means on a daily basis is that you are  probably installing firewalls and creating white lists for who can  access what applications and servers. However, as life become more and  more complicated, you may also be dealing with the arrival of image-recognition filters for everything from screening online content and people arriving at  your company’s buildings.  It turns out that these new AI driven  systems can be fooled…
February 24, 2021
CIOs Want To Know: How Secure Is Your Mobile Phone?
As the person with the CIO job, you realize just how important mobile phones are to your company.   These devices have become the way that everyone stays in touch and the  way that we are able to find each other no matter what time of day or  night it is. However, just as mobile phones have become a more and more  important part of our lives just like the importance of information  technology, at the same time the bad people out there have discovered  that our mobile phones can hold the key to breaking into people’s lives  and into your business.  What should you be doing as CIO to keep your people and your company secure?
February 17, 2021
How Do You Get The CIO Job?
The CIO job is the one that everyone in the IT department eventually  wants to get.  It can be a real challenge to line up an interview for  this position and even more of a challenge to get selected for it.  What  everyone wants to know is what they need to be doing in order to someday make this happen for them so that they can share the importance of information technology with the rest of the company?
February 10, 2021
CIOs Search For Ways To Unplug
As a CIO, do you feel like you are always “on”?  When you were in  the office, there were always meetings, phone calls, and people wanting  to drop by your office to talk with you because of the importance of  information technology. In our new age where everyone is working from  home, it seems like things have only become busier and busier. The start  of the day is defined by the first time that someone can get in touch  with you and it doesn’t end until you finally walk away from your desk.   More and more CIOs are starting to understand that what they need to do  is to find ways to unplug themselves in order to be able to do their job better.
February 03, 2021
What Do CIOs Need To Know About Cyber Insurance?
When you are the CIO, you deal with things like servers, networks,  firewalls and the like.  You are not generally called on to deal with  other business related issues such as insurance.  However, with the rash of ransomware attacks and denial-of-service  attacks that have been happening, CIOs are now being asked to help out when the company goes shopping for cyber insurance.  The problem is that cyber insurance is new and it raises more questions  than it answers.  CIOs need to study this new area if they want to be  able to guide their company correctly.
January 27, 2021
CIOs Start To Look For Workers With Hybrid Skills
As the person with the CIO job, it is your responsibility to  make sure that the company is staffed with the IT experts that will be  able to understand the importance of information technology and guide  the company into the future.  In the past this has been fairly  easy to do, you just went out and hired Java developers, Cisco network  engineers, and a few people who knew SAP and VMWare. Job done. However,  things are starting to change. The IT workers that you are going to want to be hiring in the future are going to be different. They will have a set of skills that today’s IT workers don’t have.  Are you ready to go looking for IT workers with hybrid skills?
January 13, 2021
Changing Times Cause CIOs To Change Their Priorities
Every CIO starts out a year with a clear set of goal: things that we  want to get done because of the importance of information technology.   However, and this year has been no exception, things have a habit of changing on us.  When these changes happen, CIOs are faced with two choices: make no  changes and hope for the best or adjust their plans to match the new set  of realities that they find themselves dealing with.  With all of the  changes that CIOs have experienced this year, they had no choice but to  create a new set of priorities in order to make it through the year.
January 06, 2021
Healthcare CIOs Prepare To Safeguard Covid-19 Vaccines
The Covid-19 pandemic has been a long, hard, path for everyone.  Only now  is a light starting to appear at the end of the long dark tunnel that  we have all been in. Vaccines are racing through the testing phases and  once they become available everyone is going to want to get one.   What this means for healthcare CIOs is that they need to start planning  now for how they are going to keep their vaccines secure so that they can be distributed to the people who need them the most at the right times.
December 16, 2020
CIOs Want To Know: Is Tape Making A Comeback?
Securing the company’s data is one of the primary jobs of the CIO.  As the importance of information technology grows and more and more of  our data moves into the cloud, keeping that data out of the hands of  hackers is becoming a bigger and bigger issue.  As CIOs go looking for  solutions to this problem, what they are discovering is that perhaps the  perfect solution already exists. Like maybe it was created back in the  1950s.  Yes, I’m talking about storing your precious data on magnetic tape once again. 
December 10, 2020
CIOs Need More Energy To Make It Through The Pandemic
Guess what: CIOs are humans also.  Just like everyone else we have grown tired of living in a world that is trying to deal with the Covid-19 pandemic.  We miss the way that the world used to be: the routines, the people,  the interactions, the dealing the importance of information technology.  It’s entirely possible that as the months have dragged on you have  become worn down. The good news is that you are not alone – everyone  else is feeling the same way.  What we all need are ways to get our  second wind. How can we get the energy that we’re going to need in order  to get through this thing?
December 09, 2020
CIOs Need More Energy To Make It Through The Pandemic
Guess what: CIOs are humans also.  Just like everyone else we have grown tired of living in a world that is trying to deal with the Covid-19 pandemic.  We miss the way that the world used to be: the routines, the people,  the interactions, the dealing the importance of information technology.  It’s entirely possible that as the months have dragged on you have  become worn down. The good news is that you are not alone – everyone  else is feeling the same way. What we all need are ways to get our  second wind.  How can we get the energy that we’re going to need in order  to get through this thing?
December 02, 2020
The Cost Of Having Women Drop Out Of IT
As the person with the CIO job, you understand that having a diverse  workforce is key to having an IT department that can solve today’s  complex problems.  Diversity is something that we’ve always worked at and  in the past few years it has only increased in importance. The  importance of information technology requires that we have a diverse  workforce. However, with the arrival of the Covid-19 pandemic and the  upheaval that has swept through every company,  CIOs have a new problem  that they have to deal with: they are losing their female employees.
November 18, 2020
Why Would A CIO Choose To NOT Use Robots?
Let’s face it, the robots are taking over.  All people with the CIO job  are aware of the advances that have been made in robotic technology over  the past few years. It goes almost without saying that CIOs have spent  the past few years looking at how their company does things with an eye  to finding places where robots, who represent the importance of  information technology, could be used to do things quicker, more  accurately, and at a lower cost. Given that we’ve already made this  investment, you wouldn’t think that there would be a situation where a CIO would take a step back and decide to not deploy robots, do you?  Well guess what, it’s happening.
November 11, 2020
CIOs Are Being Asked If They Trust Their Customers
Hey look – a customer is showing up at your company’s online web site.   They took a look at the company’s catalog. Now they are placing an  order. Are they a real customer? Are they a bot? Will they ever actually  pay you?  As the person with the CIO job it is your responsibility to evaluate your online customers. In order to make this happen, you are going to have to come up with a new type of metric that will allow you to determine if your customer can be trusted.
November 04, 2020
CIOs Investigate How To Use IT To Improve Food-Supply Management
I am willing to bet that when you go to the grocery store, the store is  filled with food products.  In fact, I’m also willing to bet that pretty  much any day of the week or any time of the day that you go to the  grocery store its filled head-to-toe with the food products that you  want to buy. Most of us don’t spend a lot of time thinking about just  exactly how all of this happens day in and day out. However, the CIOs at  the grocery chains spend most of their day worrying about just exactly how each one of those food products will make it into the store and onto the shelves.  The good news for them is that technology is starting to be created that will help them to do things like this even better.
October 28, 2020
The Challenge Of Getting Clean Data
The person with the CIO job has a problem on their hands.  The world has  changed and a new breed of technology has rolled into the IT department:  artificial intelligence (AI).  The entire company is getting excited about the importance of  information technology and the possibilities that AI can bring to the  company: processing of large volumes of data, accurate forecasts, and  improved automation. However, the person in the CIO position knows that they actually have a bit of a problem on their hands: AI systems are only as good as the data that you feed to them.  It turns out that most of us have a lot of “dirty data”.
October 21, 2020
What Hiring Mistakes Do CIOs Make?
So what is the most important asset in the IT department?  If you are  like most CIOs, you’re instinctive answer to that question is “our people”. That’s a good answer; however, if we were to take a look at how the IT department goes about hiring people,  I think that we’d discover a different story. Does your IT department  spend its time going after candidates with low motivation and skip over  other highly motivated candidates?  If you want to find the best talent  to fill your IT jobs, then things are going to have to change.
October 07, 2020
CIOs Learn From A Pandemic What It Means To Be Ready
There is no way that any of us could have seen the Covid-19 pandemic  coming our way.  This is something that none of us have ever experienced  before and in fact the people who taught us how to do our job had never  had to deal with anything like this either. Yes, there are things that  we could have done that would have allowed us to be better prepared, but  there was nothing that we could have done to be completely prepared.   This is exactly how one CIO now feels…
September 30, 2020
CIOs Seize An Opportunity To Redesign The Workplace
When the Covid-19 pandemic struck, all of sudden everyone who had been coming into the office started to stay at home.  That left a lot of workspace wide open.  This once-in-a-lifetime opportunity got the people in the CIO position  thinking. How could the workplace be made better for everyone in the IT  department so that they could share the importance of information  technology? In the past few years a lot of organizations have adopted  the “open office” organizational approach.  However, is there a better  way to set things up?
September 23, 2020
Oil Industry CIOs Deal With Covid-19 By Going Remote
CIOs who work in the oil industry are used to seeing ups and downs sweep  through their IT departments.  However, nothing could have prepared them  for the arrival of the Covid-19 pandemic. This virus caused everything  to shut down and send all of their workers home.  Now, after cutting  thousands of jobs during the coronavirus pandemic, oil industry CIOs are  accelerating their embrace of remote drilling and fracking, changes  that will reshape its workforce permanently.
September 16, 2020
What CIOs Should Do If Nobody Is Listening To Them
As a CIO, communication is a key part of your job as you try to share the importance of information technology.  You really need people to pay attention to what you are telling them to do.  However, in this day and age it all too often seems as though the  people that you are talking to are not hearing you. Studies that have  been done have revealed that the people that we are talking to are  tuning out our conversations about 30% of the time.  How can the person with the CIO job get people to listen to them?
September 02, 2020
Are You Creating A Toxic Culture In The IT Department?
Just by being the person with the CIO job you change things.  Your  department looks up to you for guidance in how they are supposed to  behave. What a lot of people in the CIO position don’t realize is that  within the IT department, all the way down the line of command, people are watching you.  If you behave well, then they will behave well. If you behave poorly,  then they’ll see it as a green light and they will behave poorly.  This can all have some very serious consequences.
August 26, 2020
What CIOs Can Do When Everyone Retires!
I’m pretty sure that I don’t have to tell CIOs that they have a real  problem on their hands.  Due to the way that demographics work, there are  a lot of skilled IT workers who are just about ready to become eligible  to retire. When this happens, all of sudden a great deal of the  knowledge that allows the IT department to run smoothly is going to walk  out the door. When that happens, the CIO has to have a plan to keep the  lights on and the databases up.  What will you do?
August 19, 2020
Are You A Confidant CIO – Or An Overconfident CIO?
So just exactly what does it take to be a successful CIO?  I think that  we can all agree that one of the key traits that the person in the CIO  position needs to have is the self-confidence to deal with issues related to the importance of information  technology. If we don’t believe in ourselves, then who will?  Self-confidence is how we make decisive decisions and support and  challenge the members of our team. However, if we have too much  self-confidence, then it can turn into overconfidence.  When we are overconfident then the person with the CIO job can become  arrogant and alienate the members of our team. How can we tell if we  have too much of a good thing?  Simple – by answering some important questions.
August 12, 2020
Tough Decisions That CIOs Have To Make
So if you look back on the day that you become a CIO, you need to  remember that nobody ever told you that this was going to be an easy job  dealing with the importance of information technology.  One of the  reasons that being the person in the CIO position is such a tough job is  because of all of the important decisions that you are expected to make.  The impact of your decisions will affect the lives of everyone who  works in your department and may impact the company for years to come.  There is a lot riding on what you decide to do. Feeling any pressure  yet?  What are the biggest decisions that CIOs are expected to make and  what are the best way to make these decisions?
August 05, 2020
CIOs Need To Know How To Secure The Internet Of Things
Guess what?  The person with the CIO job has another question about the  importance of information technology that they are going to have to find  the answer to. This time around the question is just exactly  how we can go about securing all of the so-called “smart” devices that  are going to be constantly connecting to the internet and sharing data.  As the internet of things starts to take off, the security questions need to be answered right now.
July 29, 2020
The Challenge Posed By Your Company’s Employee Health Data
Let’s face it, if you were the person running your company you would  have a lot of big issues that you needed to deal with in addition to  worrying about the importance of information technology.  One of these  issues would be the simple fact that your health-care costs for employees are ballooning.  Since we now live in the 21st Century, you’d probably look for a  high-tech way to get your hands around this problem. You could give your  employees activity trackers and introduce high-tech wellness programs that keep track of employee’s exercise, sleep, and nutrition.  However, by doing this you are going to create a bunch of privacy issues that the CIO is going to have to find a way to deal with.
July 22, 2020
I See You – CIOs And The Problem Of Exposed Corporate Data
Wow – that cloud thing is a powerful tool for the person with the CIO  job to use.  Think about it, we have access to almost unlimited storage  and the ability to spin up new servers anytime that we run into the  need. Life sure has gotten better than it used to be. However, it turns  out that moving to the cloud comes with its own special set of  downsides.  What can happen is that after we’ve moved our corporate data  to the cloud, we may have ended up leaving it exposed for the world to see.
July 15, 2020
Can CIOs Find A Way To Use Robots Inside Of Stores?
That pesky e-commerce thing has changed everything for businesses everywhere.  What this means for  the person with the CIO job is that they need to help the company find  ways to use the importance of information technology to do things  quicker and better. One way that the person with the CIO job is trying  to help out is by taking the robots that have become an indispensable  part of almost every warehouse and move them into retail settings.  Will robots be the way that CIOs make retail better?
July 10, 2020
A Health Care Startup Realizes That They Need CIO Help
Just exactly how important is a CIO?  A startup health care company tried  to accomplish the creation of a new way for patients to purchase  prescriptions online; however, they quickly ran into problems and failed. This time around they understand that things have to be different.  This time around they’re hiring a CIO to help them do it correctly.
June 24, 2020
Know-It-All CIOs Are The Source Of The Problem
CIOs who are excited about their jobs and who are ambitious often like to act like they know everything.   This kind of behavior becomes very visible to everyone that they work  with. As they move on in their career, these CIOs often start to realize  that, despite the importance of information technology, just how little  they actually did know. Acting this way can be a severe career limiter  for CIOs.  What we need to do is to understand what it looks like when we  are acting like a know-it-all and what we can do to stop this kind of  behavior.
June 17, 2020
CIOs Go Looking For Robots To Use On The Farm
One does not often think about farming and CIOs in the same thought.   However, it turns out that the way that food is being grown and  harvested is in the process of undergoing a radical transformation. Technology is being applied to the fields where our food is grown and how best to apply that technology is something that CIOs are being asked to determine.  What this means for the average CIO is that they’ve got some learning to do about how food gets from the field to our tables.
June 10, 2020
Restaurant CIOs Start To Use Big Data
So it turns out that restaurants have CIOs also.  These CIOs are tasked  with the challenge of understanding the importance of information  technology and finding ways to use IT resources to make the restaurants that they work for even better than they already are.  In order to make this happen, restaurants are going to have to collect a great deal of data about their customers and then use big data  techniques to turn that data into knowledge that the restaurant can take  action on.
June 03, 2020
CIOs Deal With A Revolution In Grocery Stores
CIOs who work for grocery store chains are undergoing some significant  changes in their lives.  It used to be that being a CIO who worked in the  grocery business allowed you to focus on such issues as the delivery of  items to stores, current inventory levels, and the tracking of food  shipments when a contamination was detected. However, that has all been  changed. Every year in the U.S. consumers spend over US$800B on grocery  store food. More and more of that spending is starting to go online.   Grocery store CIOs need to understand the importance of information  technology and adapt to this change or risk being left behind.
May 20, 2020
CIOs Have To Learn To Invest In IT In Order For Their Company To Succeed
As the person with the CIO job, it is your responsibility to provide  your company with guidance on how they can be successful.  In order to be  able to provide good advice, what we need to do is to take a look at  other companies that have learned to use IT in order to be successful  and take lessons from them. Good examples of such companies who realized  the importance of information technology include Amazon, Google,  Microsoft, and Facebook.  If we take a look at how they have become so  successful we’ll quickly start to realize something: they invest in their own technology.
May 13, 2020
Can Auto CIOs Transform Their Companies Into Software Companies?
Think about the car that you are currently driving.  What components go  into it? If you guessed metal, glass, and plastic then you would be  correct – but you would have missed one key ingredient. Software.  More and more the cars that we drive are being controlled and run by  software. The problem is that the traditional car makers are good at  bending metal, but not so good at creating software.  Can their CIOs change things so that they’ll be able to create the cars of the future?
May 06, 2020
CIOs Need To Know What Robotic Process Automation (RPA) Is
As the person with the CIO job at your company, you are constantly under  pressure to understand the importance of information technology and to find ways to allow the company to do more things quicker.   You’ve probably already done the simple things such as deploying a  group chat application, installing an ERP suite, and, of course, putting  in countless firewalls to keep the whole operation safe. However, now the people running the company are going to be asking you to do more.  They want you to find ways to automate the back office tasks that are  being done that don’t bring a lot of value to the company.  Looks like  you are going to have to learn about RPA.
April 29, 2020
Should CIOs Promote Full Pay Transparency?
So let’s make sure that we all understand what we are talking about when we bring up pay transparency.  Right off the bat, pay transparency sounds like a really good idea.  In a company that has pay transparency, every employee knows what every  other employee is making. There can be a lot of benefits to doing this:  it can motivate employees,  it can close gender gaps, and it can attract new talent that will  understand the importance of information technology by showing people  how achievement at the company is rewarded.  However, the person with  the CIO job needs to understand that there is also a darker underside to pay transparency…
April 23, 2020
CIOs Look For Ways To Use Blockchain Resumes
The person with the CIO job realizes that their company has a significant problem when it comes to hiring people.  They can’t always trust that the resume that the person has given them is truthful.  The traditional way of trying to make sure that the company is getting  the straight story is to run a background check on each candidate.  However, this can be an expensive and time consuming task.  The arrival  of a new type of technology, the blockchain, holds out the promise of being able to provide a company with the assurance that they are looking for.
April 15, 2020
How CIOs Can Get Rid Of Their To-Do Lists
If you are like most CIOs, you always have too much to do and not enough  time in which to get it all done.  Most of us deal with this challenge  by creating lists of the things that we need to get accomplished so that we don’t forget anything.  Creating a list and then marking things off as we complete them is what  most productivity solutions are based on. The problem is that our to-do lists just seem to keep on growing and there are things on that list that we know that we’ll never have a  chance to get to do.  People with the CIO job need a better way to get  things done.
April 01, 2020
CIOs Have To Help Their Companies Start To Use AI – Or Else…
I’m pretty sure that just about every CIO has heard about artificial  intelligence (AI) by now.  This technology is starting to revolutionize a  lot of the ways that we live our lives. AI is showing up in our cell  phones and helps us to remember to do things, shows us places that we’d  probably like to go based on places that we’ve been in the past, and can  even recommend people that we might like to be friends with. At the  same time AI is working its way into our homes via devices such as  Amazon’s Echo products.  What the person with the CIO job needs to  realize is that their company needs to be involved with AI right now or  else they stand the very real chance that their competition is going to  end up passing them by.
March 25, 2020
Should CIOs “Friend” People That They Work With?
So just exactly what is this “friendship” thing?  For that matter how  important is it? For most CIOs, friendship is very important. We’d all  like to have as many friends as we possibly can. However, in this day  and age we often indicate our friendship with someone by “friending”  them in online social media sites.  As both you and I know, friendships  can change over time and so that brings up the big question: should we  friend people at work if we may just end up un-friending them online  later on?
March 18, 2020
How CIOs Need To Be Preparing For Cyberthreats
CIOs have known for a long time that their firms are under assault from outside forces.   Your company has developed a vast warehouse of valuable information  that outsiders would love to be able to get their hands on. As the  company’s CIO it is your job to prevent this from happening.  However, in  order to perform this task successfully you are going to have to make  sure that you are aware both of the threats that you are facing as well as the ways that you can defend yourself.
March 11, 2020
How CIOs Can Hire People With Cybersecurity Skills
As your company’s CIO you have a responsibility to make sure that the IT  department is staffed with the skilled workers that it will need in  order to remain both competitive and secure.  Among other things, this  means that because of the importance of information technology you are  going to have to hire the cybersecurity experts that you’ll need in order to keep the bad guys out.  However, this is where CIOs are starting to run into problems. It turns  out that there simply are not enough cybersecurity experts out there.  This is creating real problems for CIOs.  What should we do about this?
March 04, 2020
Should CIOs Kill Off Passwords?
When your IT department creates a new website for users to access, how  do they go about securing it?  If you are like most IT departments, you  require users to make use of a unique username and a password.  That password may be a bit complex: it has to be so long, must contain  upper and lower characters, has to have a special character in it, etc.  However, we keep reading about hackers who are able to guess people’s  passwords and gain access to sites.  What should a CIO do to stop this?
February 26, 2020
CIOs And The Problem Of Social Engineering
So let’s pretend for a moment that you’ve switched sides.  You are now a  hacker that is trying to break into your company’s network because you  understand the importance of information technology, want to get money  from your company, or do something else that you really should not be  doing. How are you going to go about making this happen? In the  old days, you’d create a malicious piece of software and then try to  smuggle it into the company so that it could do your dirty work for you. However, hackers have since moved on. These days they use a more sophisticated attack: social engineering.  As the CIO are you going to be ready to defend against this?
February 19, 2020
Are CIOs Ready To Use AI To Transform The Business?
Artificial intelligence (AI) is a powerful new technology that the person with the CIO job is going  to have to learn how to harness because of the importance of information  technology.  We need to realize that the impact of introducing AI  powered applications into our business will not just impact the IT  department, but rather will impact the entire company.   What this is going to mean is that the person in the CIO position is  going to have to prepare the rest of the company for the changes that  will be coming their way.
February 12, 2020
How CIOs Can Help To Get More People To Take Cruises
So the people with the CIO job who work for the big cruise lines have a  bit of a problem on their hands.  It turns out that when people are  planning on traveling, they generally don’t plan on taking a cruise.  Right now less than 4% of Americans take a cruise each year. Worldwide  the global cruise industry accounts for just 2% of the world’s hotel  rooms.  This sure looks like the kind of problem that technology can fix…
February 05, 2020
How CIOs Waste Their Employee’s Time
As is the case with all CIO’s, you’d like to be the best boss that you  can possibly be.  There are a lot of characteristics of good bosses: they  treat their employees with respect, they give good directions, and they  praise people when they accomplish something significant. However, even  if you are able to do some or all of these things and support the  importance of information technology, is it possible that you are still a  bad boss? One characteristic of a bad boss would be one that wastes other peoples time.  Could you be doing this and not even be aware of it?
January 15, 2020
CIOs Need To Get Ready For Continuously Learning Models
If you are the person with the CIO job, the rest of the company is looking at you for help in making your company more competitive.   What this means is that the company needs to always be improving how  they do things – they need to become quicker, better, and faster. This  all sounds great and we know that if we use the power of information  technology we can certainly make some of this happen. However, what the  person in the CIO position needs to find out is how all of that data  that they are collecting can be used to help the company teach itself  how to become better. It turns that this can be done.  The secret lies in  models.
January 08, 2020
How The Nutrisystem CIO Turned The Company Around
Just a few years ago, the weight loss company Nutrisystem was in a bad place.  A combination of events had resulted in a decrease  in sales. The global recession along with more competition in the weight  loss market had resulted in sales and profits declining for several  years. Clearly something had to be done.  The company’s  CIO, along with their CEO Dawn Zier, decided that everyone in the  company had to have a new mindset if the company was going to be saved.
December 18, 2019
CIOs Need To Start To Understand How Other People Learn
Most CIOs feel comfortable when they are dealing with the things that  they know the best which show off the importance of information  technology: servers, networks, software, firewalls, etc.  However, in  order to be a successful CIO we also have to be good at dealing with  something else: people. In order to successfully manage  the people who work in the IT department we first need to make sure  that we understand how they think. If we can master this, then we’ll have smoother communication and stronger understanding of what motivates them.  All of this will be good for our IT department.
December 11, 2019
What Do CIOs Need To Know About Managing Millennials?
I’m hoping that we can all agree that the nature of our IT department’s  workforce has been changing over the past few years.  It sure seems like  as the importance of information technology grows, the department keeps getting younger and younger and younger. What has been happening is that we have been employing more and more members of the so-called millennial generation.  These employees who were born between 1982 and 2000 now hold the  success of your IT department in their hands.  Do you know how to manage  them?
December 04, 2019
CIOs Need To Understand The Effect Of Rudeness
As the person with the CIO job, you have a lot on your plate.  You need  to make sure that the company’s networks are kept secure and you need to  make the right decisions about new technology that the company is  considering because of the importance of information technology.  However, you also have to remember that you are a manager and that the  IT department is your responsibility.  You need to make sure that your department is running as smoothly as possible. What this means for you is that you need to be aware of the effect of rudeness.
November 20, 2019
How Can A CIO Make His Or Her Company Cybersafe?
One of the most important jobs that the person with the CIO job is asked to do is to secure the company’s networks because of the importance of information technology.  The good news is  that the tools that are available to do this are always getting better  and better. The bad news is that the weakest link in the security chain,  your employees,  seems to be becoming weaker and weaker. Too many CIOs are making it  easy for the bad guys to get in to their network.  What can a CIO do to  create a cybersafe company?
November 13, 2019
What CIOs Need To Know About Negotiating Better Deals
Let’s face it, one of the most important jobs that a CIO does is to negotiate deals.   No matter if we are dealing with outside vendors or internal  departments, it sure seems as though because of the importance of  information technology a great deal of our time is taken up with trying  to get the best deal for our IT department. This is a skill that most of  us have learned along the way.  That’s why it may come as a bit of a  surprise to learn that if we do too much negotiating, it can backfire on us.
November 06, 2019
Should Bank CIOs Be Sharing Data To Improve Security?
When the bad guys go after a bank, because of the importance of  information technology it is the responsibility of the Bank’s CIO to  keep the bank’s networks and electronic assets safe.  However, this is  not something that they can do by themselves. Banks need to know what is happening at other banks so that they can learn from them and better prepare to defend  themselves.  In order to accomplish this, bank CIOs need to share data  with other banks and this starts to raise some interesting privacy  concerns.
October 30, 2019
CIOs Want To Know: How Do Phishing Attacks Happen?
Let’s agree on one thing: the people who work at your firm are smart people. Right?  There’s no way that they would fall for one of those phishing attacks that we read about in the paper all the time. Or is there? As the  person with the CIO job, one of your biggest issues is that the bad guys  who are attacking your corporate network are getting more  sophisticated, more prevalent, and more dangerous every day because they  understand the importance of information technology. These bad guys  come in all sorts of different forms. Organized criminals attempt to  steal your financial records, terrorists try to encrypt your systems as a  part of a ransomware attack,  and even whole countries are trying to gain access to your systems so  that they can lay there dormant until it suits them.  What’s a CIO to do?
October 23, 2019
When It Comes To Cybersecurity, What Should CIOs Be Worried About?
Let’s face it: it is becoming harder and harder to keep the company’s IT assets and its network safe from people who want to do you harm.   The threats are relentless and they just keep getting stronger and  coming at us from all directions. Additionally, what could happen if the  bad guys do get in can now be disastrous because of the importance of  information technology when you consider how much customer data can be  lost, how many corporate secrets can be lost, and then the threat of  lawsuits because of the breech.  As CIOs we probably should not be  sleeping very well at night and here are the reasons why.
October 16, 2019
What Do CIOs Need To Know About Status Battles At Work?
When a member of your department does a good job, all of a sudden you  find yourself in a difficult position.  You’d like to show this  individual that they did a good job and that you appreciate it. However,  the big question is often how best to go about doing this. There are a  number of different things that you can do: you can hand out awards,  give them an office that has a coveted window, or increase their scope  of responsibility.  However, what a lot of CIOs don’t realize is that by  doing these things, they are actually causing a great deal of damage.
October 09, 2019
Does Where A Manager Sit Affect Their Career?
As is the case with all managers, there are probably some manager skills  that you do very well and other things that you’d like to learn how to  do better.  The big question that we always face is how can we get the manager training to become better at the things that we don’t currently do well? It turns out that the answer is that we need to learn from those around  us who do these types of things well. How can we do that?  Guess what – it may be as easy as moving your desk so that you sit close to them.
October 03, 2019
How To Transform An IT Architecture
The reason that an IT department exists within a company is to provide  the company with a way to use the importance of information technology  to provide the company with a competitive advantage.   The IT department provides the company with the ability to process all  of the data that is collected while at the same time providing the  company’s customers with a seamless experience. In today’s modern times,  IT departments are using artificial intelligence, machine learning,  and cloud computing to accomplish all of this. However, companies are  struggling to adapt to these new ways of doing business.  Just exactly how does one go about transforming an IT architecture?
October 02, 2019
What’s The Best Way For Women CIOs To Network?
If you are a woman, becoming CIO can be a significant challenge.   However, once you are able to achieve this goal, that is when the real  work starts. As CIO, you need to take the time to network in order to both maintain your position and be effective. However, networking is much harder for women to do than men. There are very few women who achieve positions of power in companies that it can be difficult for women to find people who will sponsor them in order to make introductions and referrals.   Because of all of this it can be easy for women CIOs to start to believe that there is something wrong with the process of networking.
September 25, 2019
How Can CIOs Use AI To Help The Company Get More Customers?
Let’s face it: our companies are not in business just to keep the IT  department up and running.  Rather, it’s really the other way around. The IT department exists to help the company stay up and be successful using the importance of information technology. Of course we keep the  company’s critical applications up and running and we spend our time  crunching all of the data that has been collected, but what else should  we be doing? The answer is actually fairly simple: help the company to  get more customers.  One way that we can go about doing this is by harnessing the power of artificial intelligence (AI).
September 18, 2019
What Can CIOs Do To Boost Workplace Diversity?
As CIOs, because of the importance of information technology we spend  our days surrounded by servers and making decisions about things like  firewalls and moving into the cloud.  Is workplace diversity something that we really need to trouble ourselves about? It turns out that creating a diverse workforce can be a critical part  of any IT department’s success and so, yes, this is something that a CIO  needs to spend time on. The trick is to make your workplace diverse and then keep it that way.  This is not an easy thing to accomplish.
September 11, 2019
CIOs Start To Become Leaders In Their Firms
The role of the CIO in the company has been an ever evolving position.   The people with the CIO job first started out as simply being  caretakers for the IT equipment that the company had purchased because  of the importance of information technology. This role evolved into more  of a strategic partner role for the person in the CIO position who was  called on to help the company do a better job of being competitive.  Going forward, CIO are now positioned to take a leadership role when it  comes to solving some of the biggest challenges that their companies are  now facing.  Will you be ready to do this?
August 28, 2019
What CIOs Need To Know About Drilling For Oil
Once upon a time the CIO job had very little to do with the company that  you worked for.  Instead of having to worry about what the company was  up to, you could spend your time focused on building data centers,  selecting servers, and installing more storage. What it was being used  for really did not matter all that much. However, now the person in the  CIO position has a seat at the company’s planning table and what the business does is almost as important as how it goes about doing this.  Nowhere is this more evident than in the business of searching for oil… 
August 21, 2019
CIOs Need To Get Better At Detecting B.S.
I think that we can all agree that one of the most important parts of the CIO job is the ability to take in and process a large amount of information  in order to understand the importance of information technology.  It is  our responsibility to determine what is important and what we can  ignore. However, it turns out that the person in the CIO position also  has to have the ability to detect B.S. when it shows up.  In our digital age false information in the form of nonsense, rubbish,  and fake news can show up at any time, we’ve got to be able to detect  it.  How good are you at doing this? 
August 14, 2019
What Does Your Workplace Say About Your IT Department?
One of the most challenging jobs that the person in the CIO position has  to deal with is trying to recruit the best workers.  In addition to the  importance of information technology, there are a number of different  things that can cause a young person just out of college to decide to  either join your IT department or not, but one of the most obvious is  what they think of your work environment. In the past, CIOs have added a  number of “cool” things to the office such as pool tables or even craft  beer dispensers.  However, now the challenge for the person with the CIO  job is to find a way to make sure that the outside world knows how cool their office is. 
August 07, 2019
Just Exactly How Much Of A Risk Are Hacks?
Based on what we’ve all be reading in the newspaper and seeing online, I  think that it’s pretty clear that anyone who is aware of the importance  of information technology knows that Cybersecurity is a big priority for the person with the CIO job.   The number of hacks of companies has been on the rise as has been their  scale. The possibility of your company being disrupted by an electronic  theft is starting to seem more and more likely. Unfortunately for all  of us, the line between state sponsored attacker and independent  operator is also starting to become blurred.  Clearly this is something  that CIO’s need to deal with, but how? 
July 31, 2019
How Can CIOs Become More Successful?
I would like to be more successful. Would you?   I think that there are several points during the year that we all have  the realization that we’d like to be able to accomplish more based on  the importance of information technology than we are currently able to  do. When one of these times swings around, we make a promise to  ourselves to get more done, become more creative, etc.  However, it turns  out that we’re overlooking one very important factor: just exactly how  much the time of day matters to our performance. 
July 24, 2019
What’s Preventing You From Becoming A Better CIO?
Hopefully we’d all like to become better CIOs.  This is a great goal, the challenge that most of us are facing is that it just is not clear exactly what we need to do in order to make this happen. The good news is that researchers have been talking to the people that work for us and what they have found out is that we are pretty good at sharing information, but we're lousy listeners. You can’t be a good CIO if you are a poor listener. It turns out that doing a good job of listening to the people who work for us is seen as being a complement to them. When we listen to them we’re telling them that we care about them.  So now the big question is how can the person with the CIO position become a better listener? 
July 17, 2019
CIOs Need To Learn How Best To Use Email
Ah, email. What a powerful tool. What an utter nightmare!   The person who has the CIO job probably uses email so often that they  no longer really spend that much time thinking about it. However, that  may be a mistake. What we forget is that email is a tool and if we can  learn how best to use it, then we can become more effective.  The good news is that email is something that the researchers have been  spending a lot of time taking a look at. Their goal has been to find  out how we can become smarter about how we use email at work in order to  boost the importance of information technology.  Let’s take a look at  what their research has uncovered. 
July 11, 2019
Just How Important Are Good Managers?
Having the CIO job is tough. Because of the importance of information  technology, the company expects you to be able to accomplish a great  deal.  The world in which you work, IT, is constantly changing and it can  be quite difficult to keep up with everything that is going on. This is  why you need to have the best team of people working in your IT  department. Finding those people, getting them to agree to join your IT  department, and then convincing them to stay is a full time job on top  of everything else that you are expected to do.  Recent studies have  shown that if you want your staff to stay, it have more to do with the managers that you have working for you than anything else. 
June 26, 2019
How CIOs Can Do A Good Job Of Delivering Bad News
 Let’s face it, as CIOs we’d all like to be liked. We enjoy the parts of  our job that are fun and which have to do with the importance of  information technology.  It makes us happy when another large IT project  is successfully rolled out. However, life is life and part of our job is that when there is bad news to be delivered,  we’re the ones who have the job to share the news with the people who  work for us. Nothing that I can tell you will ever make this an easy  thing to do.  However, it turns out that there are ways that you can  deliver information like this in ways that turn out to be less stressful  for you and, perhaps, just a little bit more comforting for the people  that you have to deliver it to. 
June 19, 2019
What Can CIOs Do When The Cloud Isn’t Fast Enough?
The world in which we live is currently changing.  Over the past few  years, as the importance of information technology has grown, the  internet has become a bigger and more important part of both our  personal and professional lives. Every IT department makes extensive use  of the internet these days to run apps, handle storage, and  communicate. The revolution that is currently going on is occurring  because more and more devices are being connected to the internet for the first time.  What will the impact of this be for CIOs? 
June 12, 2019
CIOs Want To Know: What’s Coming Next In Technology?
If a the person with the CIO job could have a super power, what would be  the best one to have? The ability to fly and avoid all of those lines  at the airport? The ability to see through walls and find the people  that you are looking to talk with? These would all be great to have, but  perhaps there is another super power that would top them all. How about  the ability to see into the future.  The ability to see what is coming  next in the crazy mixed up world of technology?  This truly would be a great power to have.  None of us have this power,  but if we take the time to talk to really smart people then sometimes we might just a peek at what is coming our way. 
June 05, 2019
How CIOs Can Solve Really Big Problems
As CIOs we are faced with a complete set of problems that we need to  solve.  These can be small, simple problems that we can solve just by  thinking about them for a moment and then telling someone what to do in  order to solve them or they can be the really big problems that we have  no clue how to go about solving. It’s these big problems that can cause a  CIO real headaches.  It turns out that that in order to solve the really  big problems, CIOs need to use a different way of thinking about  problem solving in order to come up with solutions that will really work  for them. 
May 22, 2019
Are You Ready For Big Data?
All CIOs have heard about big data by now: the Tsunami of data that is  washing over every company and the struggle that they have to collect  it, store it, and then process it in order to create actionable  information.  As a CIO, when we think about big data  we are faced with a number of questions having to do with the  importance of information technology that we have not had to deal with  in the past. Is this going to require a new architecture? Will new  platforms be required?  These are all questions that we are  going to  have to be able to answer, but first we need to make sure that we understand the questions. 
May 15, 2019
Are CIOs Ready To Deal With Hackers?
As CIOs, every day is busy. We’ve got a lot of different things going on  that have to do with the importance of information technology and it  can be very challenging to try to get everything done.  That’s why when  it comes to hackers, we are aware of the problem but we may not be  currently doing anything about it. The thinking goes that if we run into  a problem with hackers, we’ll then free up some time and take care of  things then. Perhaps this is not the best overall plan. For you see, the  hackers are out there and they may have already found a way into your firm. The time to deal with them is now.  Are you ready? 
May 08, 2019
Why Can’t Your IT Department Be More Like Apple?
As the person with the CIO job, it’s your responsibility to make sure  that the company’s IT department understand the importance of  information technology and is able to meet the needs of the rest of the  company.  There are actually several different ways to go about doing  this. You can be the “slow and steady” IT department that rolls out new  products and services after everyone else in your market has already  deployed them or you can be the “first in” who rolls out new services  before anyone has ever heard of them.  Wouldn’t it be better if your IT  department was more like Apple and just got it right each and every time?  
May 01, 2019
Is An Open Office The Right Solution For Your IT Department?
Can you remember the day when if you wanted to talk with your boss you  would go walking down the hall to his or her office? You’d knock on the  door, get called in, enter and perhaps shut the door behind you. Well  guess what – those days are just about over.  Welcome to the new workplace reality: the open office. CIOs are being asked to make decisions about what office layout is going to be the best for their IT department and right now the open office is one of the leading candidates. 
April 24, 2019
CIOs Want To Run Their IT Department Like Adobe
Being the person with the CIO job is hard work. You try and you try and  you try to do a good job but it always seems like you are somehow  falling further and further behind. There is so much work to do in  regards to the importance of information technology that you only dream  of being able to do all of the things that you should be doing in order  to make your IT department as good as it could be.  In cases like this,  it might be helpful to take a look around in the world of high-tech and see if there is anyone who is getting all of this stuff correct. Does anyone know how to run things correctly?  It turns out that the answer is yes – Adobe. 
April 10, 2019
How CIOs Are Using Algorithms To Tell People What To Do
As the person with the CIO job, one of your main tasks is to assign work to the various people who work for you.  As the number of people grows and the amount of work that has to be  done seems to get even larger, this task that once upon a time appeared  to be simple, can quickly get out of hand.  Over at those fancy new  startup companies that like to refer to themselves as being part of the  “gig economy”, they believe in the importance of information technology  and have started to use both apps and algorithms to assign tasks to the  self employed workers that they use.  Is this something that you should  be doing? 
April 03, 2019
CIOs Help Banks Prepare For The End Of The World
CIOs at banks have a great deal to worry about. Simply because their  companies have so much valuable data and money, the bad guys are always  trying to break in and steal things.  As though this wasn’t bad enough,  every bank is connected to every other bank. What this means is that if  something bad happened to a connected bank, then your bank could also suffer.  In order to prevent doomsday scenarios like this from happening, the people in the bank CIO position have come up with a plan. 
March 27, 2019
What Are The 5 Skills It Takes To Be A Successful CIO?
So CIO, are you a good manager? I suspect that most of us think that we  are. However, over at the Gallop company they have just completed a  survey of managers. What they discovered is that only one in 10 people actually possesses the talent to manage others.  Ouch!  This magical 10 percent who have what it takes to be a good  manager frequently realize 48 percent greater profitability, 22 percent  greater productivity, 17 percent greater employee engagement,  5 percent greater customer engagement, and 19 percent less turnover  according to Gallup.  Are you one of the 10%? Do you have the 5 talents  that every person with the CIO job needs? 
March 20, 2019
Security Breech At The SEC Causes A Headache For Their CIO
Let’s face it, when it comes to money, people can quickly become very  greedy. When you take a look at institutions like the American stock  market, the potential for people to do a large number of things that  they really should not do becomes very large.  In order to keep things  under control and make sure that everyone behaves themselves, the  government created the Securities and Exchange Commission (SEC). This organization has the responsibility to watch over all stock and option trading and make sure that nobody is doing anything that they should not be doing.  This all sounds like a good idea, but what should the SEC’s CIO do when they are the ones who get hacked? 
March 13, 2019
CIOs Are Racing To Deal With The Next Big Security Threat: Quantum Computing
One of the most important jobs that the person with the CIO job has is to keep the company’s networks and data secure. This means that  they are responsible for implementing systems and procedures that will  keep the bad guys out.  We purchase and implement products that require  our users to correctly identify themselves before they are permitted to access important company resources.  So far these systems seem to be working fairly well – the bad guys have  not been able to guess how to defeat our security measures.  However,  with the arrival of quantum computing this may all change. What do CIOs need to do in order to get ready? 
March 06, 2019
CIOs Need To Understand The Risk Of Internet Connected Devices
Just in case you’ve been living under a rock for a while, you may not be aware of this thing that is being called the “internet of things” (IOT). What people are talking about when they talk about IOT is the growing number of devices that can be connected directly to the Internet.   In a typical work environment this can include everything from copy  machines, fax machines, coffee machines, and even video cameras.  There  are a lot of benefits that come from this connectivity; however, at the  same time the  person in the CIO position need to become very aware of the downsides  that are associated with tying all of these devices to the internet. 
February 27, 2019
How Can CIOs Teach Their Employees About Cybersecurity?
I think that we can all agree that keeping the company’s network secure  is one of the CIO's most important tasks. However, no matter  how many firewalls we put in place or how effectively we implement  two-factor authentication we still need to understand the weakest link in our security system: our employees.   What this means for a CIO is that we are responsible for training our  staff to not make silly security mistakes. How best to go about doing  this?  We  had better come up with a good solution otherwise all of the fancy  security tools in the world won’t be keeping the bad guys out. 
February 20, 2019
Wells Fargo’s CIO Drops The Ball
If you were the CIO of a major bank responsible for the importance of  information technology, what do you think that your #1 job  responsibility would be? If you are guessing “keep the bank’s systems  secure” then good news, you’d be close, but you’d still be missing the  point.  It turns out that a bank’s CIO’s most important job is ensuring that the people who have trusted the bank with their money are able to both see and access it.   Over at the major American bank, Wells Fargo, their CIO has just  dropped the ball and their IT systems were down for two days. This means  that people could not access their money. Not a good scenario.  
February 13, 2019