Mount Road Practice PPG

Information on the podcast by Claire Knight who is the Operations Manager for the Newcastle North Primary Care Network (PCN) where she talks about the PCN.

It also contains: -

• Information about the Footsteps Cafe at Whitehill Methodist Community Church.
• The Friends and Family Test results for January to March 2024
• A request for patients to join the PPG?

Claire Knight who is the Operations Manager for the Newcastle North Primary Care Network (PCN) talks about the PCN and covers the following topics: -

• What is a PCN?
• Why do we have to be in a PCN?
• Who is in the PCN?
• What services are offered by the PCN?
• How does the Newcastle North PCN compare to other PCNs?

The main Item of this episode is about a new support group that has been set up by Approach Dementia Support to help carers of people with Dementia get the support they require and signpost them to the services available. 

It also contains: -

• The Surgery opening times over the Easter period.
• Information on Measles and how to find out if your child has received both doses.
• Information about the Surgery signing up to the Safe Surgery scheme and Marie Curie Daffodils Standard.
• Details on the Community Corner initiative being hosted by St Thomas’s Church in Kidsgrove.

These are the links referenced in the podcast: -

The main feature of this episode is how to access NHS 111 and out-of-hours services. 

It also contains: -

• Information on the new D&G bus route that stops outside the medical centre (No. 95).
• Details on Prescription Prepayment certificates.
• A request by Healthwatch Staffordshire for people who have called 999 for an ambulance to complete their survey.
• An invitation from the Staffordshire and Stoke-on-Trent Integrated Care Board for people to join the People’s Panel
• A link to Healthwatch Staffordshire’s Deep Dive Report on “Accessing Primary Care - Avoiding the 8:00 am Rush”
• Information on the Warm Space facility being offered by St Thomas’ Church.
• News about the PPG being shortlisted for the Best Collaborative Project category in the VAST Totally Stoked Awards.

These are the links referenced in the podcast: -

NHS 111

This episode has the Friends and Family Test results for 2023. 

It also contains: -

• Information on the Christmas Parties that we held in December.
• A call for new PPG members.
• An update on the screen in the waiting room.

These are the links referenced in the podcast: -

This episode has the Opening times for the surgery over the Christmas and New Year period. 

It also contains: -

• A link to find the nearest Pharmacy to your location that is open.
• Changes to the length of appointments for appointments with the Nurse.
• Information on our entry to the NAPP Corkill Award for 2023
• Details on the podcast episode recorded by our PCN dietitian, Carrie Eckersley.

These are the links referenced in the podcast: -

Carrie Eckersley who is the Dietitian for the Newcastle North Primary Care Network (PCN) talks about weight management and obesity.

Some of the topics covered by Carrie in this podcast include: -

• How are weight management and obesity defined?
• Health risks associated with carrying excess weight.
• Some of the root causes of obesity.
• Support that is available to help you manage your weight.
• Weight loss drugs.

Here are the links to the services that were mentioned in the podcast: -

This episode contains a statement from Mount Road Practice following the distribution of a political party leaflet that contains several concerning and factually incorrect statements regarding Mount Road Practice. 

It also contains: -

• The Friends and Family Test results from October 2023
• Information on Get INTO, a new free initiative from Staffordshire County Council and Active Travel England 

These are the links referenced in the podcast: -

The main item this Month talks about Self Care and the options available to get the most appropriate and timely care

It also contains: -

• Information about the Community Pharmacy Consultation Service (CPCS)
• An update on the upcoming COVID and Flu vaccination sessions.
• Details about the Digital Access drop-in session being hels at the surgery on 12th October.
• Information on Stoptober and how to access the Quit Smoking App.
• A call for volunteers to help out with serving refreshments at the weekly Dementia Activity Group

These are the links referenced in the podcast: -

The main item of this edition talks about the Cancer Screening Programmes that are run by NHS England to catch Cancer early and the importance of accepting your invitation

It also contains: -

• Information about this year's COVID and Flu vaccination programme
• A link to learn CPR in 15 Minutes, an initiative by the British Heart Foundation.
• A reminder of some of the PPG podcats available on our website.
• A call out for new PPG members, especially younger people and people who can represent minority groups.

The main item of this edition talks about the Weekly Dementia Activity Group, held weekly at Whitehill Methodist Community Church and calls for volunteers to help with serving refreshments.

It also contains: -

• Information about an online self-referral system for adults and people with learning difficulties which has been launched by NSCHT (North Staffordshire Combined Healthcare NHS Trust)
• A request for donation of any unused wheelchairs.
• A reminder about the benefits of the NHS App
• A call out for new PPG members, especially younger people and people who can represent minority groups.

The main item in this edition of the newsletter focusses on Diabetes Prevention Week, which is 22nd to 28th May 2023.

It also contains: -

• Details on the weekly Dementia Activity Group that the Surgery and PPG have organised in partnership with Approach Dementia Support.
• Advice on ensuring that patients are sufficiently hydrated before attending Blood test appointments.

The main item in this edition of the newsletter has an update on the number and cost of missed appointments (DNA's) for 2022.

It also contains: -

• An article regarding the risk of Prostate Cancer, and a link to a website where you can check your risk in 30 seconds. It may be 30 seconds that could save your life!
• Information on the latest podcast where Nataliya Cheema from the PCN and Alex Zahorodnyj from Well Pharmacy talk about the Community Pharmacy Consultation Service (CPCS). This episode complements the recent podcast recorded by Dr Bradshaw where she talks about the appointment process at the practice, (Episode 21).
• Information on a new initiative that the PPG is working on with Approach Dementia Support.
• News that the Footsteps Cafe has reopened at the Whitehill Methodist Community Church.

Nataliya Cheema, a Practice Clinical Pharmacist for the Newcastle North Primary Care Network (NN-PCN) and Alex Zahorodnyj who is the Lead PCN Pharmacist talked to us about the community pharmacy consultation service (CPCS) service and how it can benefit patients.

The Podcast starts with Nataliya talking about the service from the PCN (Surgery) viewpoint for the first 3½ minutes of the podcast and then Alex gives his input from the viewpoint of the Pharmacy for the remainder of the episode

I would suggest that you listen to the accompanying podcast from Dr Bradshaw, Episode 21, where Dr Bradshaw explains about appointments at the surgery, as these 2 elements complement each other in expelling how you can get the best out of the services available. The content is very interesting and informative and we’re sure it will address many of the questions and misconceptions that people may have about the appointment process and what goes on in the background that influences the appointment process and availability.

The main item in this edition of the newsletter has information on the new practice website, as well as the Christmas and New Year opening times for the surgery. The new practice website also has details of how you can access any health services you may require during this period.

It also contains: -

• A notice that the Ear Syringing service will no longer be available at the surgery after 3rd January 2023.
• An update on the Patient Library.
• Details of the Targeted Lung Health check initiative being run by the NHS.

The main item in this edition of the newsletter talks about missed appointments also known as DNA (Did Not Attend). The figure for September was 56 DNAs with an estimated cost to the surgery of £8,960!

It also contains: -

Dr Bradshaw explains about appointments at the Mount Road Practice and answers a number of questions including: -

• Why is it that I can’t always get an appointment with my named GP?
• Why is it that sometimes when calling for an appointment I get told there aren’t any, only to receive a call later saying that I can now have one?
• The different types of appointments that are available.
• Why can’t I always see the same GP?
• Which GPs are working on which days?
• Can I book a double appointment if I have more than one problem?

As well as some other key points including the extended hours appointment availability.

The content is very interesting and informative and we’re sure it will address many of the questions and misconceptions that people may have about the appointment process and what goes on in the background that influences the appointment process and availability.

The main item in this edition of the newsletter talks about appointments, including key points about appointments at the surgery.

It also contains: -

• Information on the DNA’s (Did Not Attend) for the surgery in August
• News that the self-service check-in is now operational again.
• Details on the Friends and Family results for August, and how you can complete the test yourself.
• An update on the Patient Library.
• A link to the 2022 Patient Satisfaction Survey.

Dr Rao talks about the training and teaching of junior doctors at Mount Road Practice including how they are monitored and supervised during their training. In the Podcast Dr Rao explains: -

• The roles undertaken by Students and the role the GP plays in their training.
• The types of trainee doctors supported, background on their training and duration of their placement.
• Supervision during placement and patient safeguarding.
• Why we have trainees and junior doctors in the practice.
• The benefits for both the practice and patients.

We’re sure that you will find the content very informative and enlightening as it address many of the questions and misconceptions that people may have about seeing a trainee or student.

The opening item of this edition of the newsletter talks about the cost of living problems many people are currently experiencing and, more importantly, the support available to help.

It also contains: -

• Information on the annual GP Patient Survey and the NN-PCN Patient Satisfaction Survey.
• The results of the Friends and Family responses for June 2022.
• A request for patients to ensure their contact details are up to date
• Congratulations to Josephine Locke on being selected as a Queens Baton Bearer to commemorate the Commonwealth Games in Birmingham.

The opening item of this edition of the newsletter details 4 weekly sessions about navigating the menopasue.

It also contains: -

• An update on the Greener Practice initiative.
• Details on a number of dementia-friendly activities being hosted by the Brampton Museum.
• Details about the latest PPG podcast in which Julie, one of the receptionists at Mount Road Practice talks about the role of a GP receptionist. (Episode 16)

In this episode, Julie, a receptionist at Mount Road Practice, gives us an insight into what is involved in the role.

Julie talks about the typical activities the receptionists undertake, and some of the difficulties encountered. Julie also gives practical advice, and alternative methods of contacting the surgery.

There is a lot more involved with the role than most people appreciate, so why not have a listen and get an understanding of the great job they do.

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 9, May 2022 (Links to the sites and topics discussed are listed at the end of the description.)

The opening item of this edition of the newsletter is regarding ordering prescriptions in plenty of time.

It also contains: -

• A focus on early cancer diagnosis and prevention.
• An update on the Community Pharmacy Consultation Process (CPCS).
• A reminder for patients to ensure that their contact details at the surgery are up to date.
• A reminder that the surgery has extended opening hours with appointments available on Saturday mornings.

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 8, April 2022 (Links to the sites and topics discussed are listed at the end of the description.)

The opening item in this edition of the newsletter is about the practice signing up to the Greener Practice initiative to try & reduce their carbon footprint.

It also contains: -

• Details of the latest Friends and Family survey results.
• A reminder to patients to ensure their contact details are up to date.
• A calling notice for new PPG members.
• Details on the Easter opening hours for the surgery and local pharmacies.

This episode details how to order your repeat prescription via the NHS App. It assumes that you already have the NHS App installed and have registered your account on it.

The audio version will be available on all platforms, but the video version is currently only available on Spotify

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 7, March 2022 (Links to the sites and topics discussed are listed at the end of the description.)

The opening item of this edition of the newsletter is regarding travel vaccinations and the need to ensure requests are made at least 6 weeks prior to being required.

It also contains: -

• An update on the current surgery status.
• A request for donations for the people of Ukraine.
• A reminder about Cervical Screening.
• An item about the help available for people recovering from COVID-19.
• A reminder to ensure that your personal details are up to date at both the surgery and hospital, if applicable.
• Information about the latest PPG Podcast giving details on the PPG and members sharing their experiences.

This episode outlines the purpose of a PPG and shares the experience of some of the members.

It outlines the background to, and the formation of, the Mount Road Practice PPG. It covers some of the activities we have undertaken as a PPG as well as the regular activities we undertake.

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 6, February 2022 (Links to the sites and topics discussed are listed at the end of the description.)

The main feature of this edition of the newsletter is information on how you can order your repeat prescription(s) using the NHS App.

It also contains: -

• Details on how you can download the NHS App if you don't already have it.
• Information on Raynaud's disease with a link to their website.
• Information on how to correctly record your blood pressure at home together with a link to the blood pressure diary form.
• Information on how to access the surgery's online consultation tool.
• A request for people to come along and join us as PPG members.

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 5 - December 2021 (Links to the sites and topics discussed are listed at the end of the description.)

The main features of this edition of the newsletter are claificatiion of the Surgery name and setup, and update on the COVID-9 Vaccinations and the Surgery opening times.

It also contains: -

• A link to finding Pharmacies and opening times for the holiday period.
• A request to respect surgery staff and the additional hours they are working.
• A summary of the PPG's Social Media presence and information sources.

Zoe, the Clinical Pharmacist that works with Mount Road Practice explains all about Electronic Repeat Dispensing (eRD) and how it can save time and effort for both the patient and the Practice.  

Please note that not all patients who have regular prescriptions are suitable for the service, but the surgery will contact you if you are eligible. 

Why not have a listen and find out what it's all about.

Have you ever heard people talking about Social Prescribing and wondered what it is?

In this episode Margaret Hurley explains what Social Prescribing is all about and how you can access the service.

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 4 - November 2021 (Links to the sites and topics discussed are listed at the end of the description.)

The main features of this edition of the newsletter are updates on the Armed Forces Veterans Friendly Accreditation, Electronic Surveys and a Podcast from Dr. Hannah Bradshaw.

It also contains: -

The latest on the COVID-19 booster vaccination program.

An update on the PPG and publishing of PPG meeting summaries.

A reminder about the recently launched On-Line consultation system.

A summary of the PPG's Social Media presence and information sources.

In this episode, we will hear from Doctor Hannah Bradshaw, a GP partner at the Mount Road Practice

Dr. Bradshaw will be talking about: -

• The e-consult process
• The current appointments situation
• A Day in the Life of a GP
• A message to the patients.

This episode is about two new services that are offered by the PCN: - 

• Admiral Dementia Nursing

• Health & Wellbeing coaching

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 3 - October 2021 (Links to the sites and topics discussed are listed at the end of the description.)

This episode of the podcast covers the items in issue 3 of the newsletter, with an update on the Flu and COVID-19 booster vaccination program and other topics including: -

• Details on the launch of the NN-PCN Podcast channel.
• An overview of some of the shared services available to patients as part of the PCN.
• A reminder about the recently launched On-Line consultation system.
• A summary of the PPG's Social Media presence and information sources.

Links contained with the newsletter are: -

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 2 - September 2021 (Links to the sites and topics discussed are listed at the end of the description.)

It covers a number of topics including: -

• Information on the recently launched online consultation system.
• Exciting news about the PPG Podcast channel launch.
• Friends and Family feedback.
• Community Outreach in partnership with Whitehill Methodist Community Church.

Links contained in the Newsletter are: -

This is the audio version of the Mount Road Practice PPG Newsletter, Issue 1 - July 2021 (Links to the sites and topics discussed are listed at the end of the description.)

It covers a number of topics including: -

• Information on the surgery changes following the renaming to Mount Road Practice.
• An update on the appointments available at the surgery.
• The trialling of an online triage process.
• Information on the NHS App and the benefits of downloading it.
• Pharmacy Text messaging service.
• Information regarding booking or managing your COVID-19 vaccination.

Links: -

Welcome to the very first podcast from the Mount Road Practice PPG.  We have decided to use this platform in an effort to reach out to patients who would like to access information about the surgery in a different media format. This may be due to their own preferred methods of accessing data or their own personal circumstances.