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John Sturrock: Better Conversations, Better Outcomes

John Sturrock: Better Conversations, Better Outcomes

By John Sturrock
A Mediator's Observations on Dealing More Effectively with Disputes and Difficult Situations
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The Power of a Positive No

John Sturrock: Better Conversations, Better Outcomes

Commitment to Respectful Dialogue
This podcast discusses the eight principles in the Commitment to Respectful Dialogue, summarising many of the topics discussed in this podcast series. Consider how you might apply this to a difficult situation you are experiencing or which is known to you.  Transcript available at .
October 28, 2020
Finding objective ways to benchmark whether or not to accept an agreed outcome in your negotiations is critical. BATNAS and WATNAS are a great tool, derived from the Getting to Yes approach. You need to ask: "what will happen if...?" This podcast explores these themes.
October 06, 2020
The Power of a Positive No
Sometimes we need to say No to others. But it can be hard. How do we establish and hold on to what is really important to us, assert those things positively - and still maintain and build relationships, while finding acceptable outcomes for all concerned? Listen to this podcast!
September 09, 2020
The Verbal, the Vocal and the Visual
What we say (the words we use), how we say it (the use of our voices) and what we do as we speak (what others see) all contribute to the effectiveness of our communication. In this podcast, also available on video (go to, John Sturrock discusses how we can avoid the communication chasm and highlights practical steps to ensure that we get our messages across so that what others hear is what we actually mean. Contrast the audio with the video and see/hear the difference! Which works better? Why?
August 25, 2020
Reframing - a critical tool in mediation, negotiation and life
Reframing - words, ideas, proposals, reactions, responses and our view of the world - is really important. This podcast discusses reframing and other interesting ways to enhance your communications, negotiations and conversations.
July 16, 2020
Taking Stock
Taking Stock of the first 14 podcasts and introducing our online workshop series.
July 09, 2020
Neuroscience, Mediation and Negotiation (Part 2)
Part 2 of a discussion of important biases which affect the way we think, communicate, negotiate and mediate.
July 03, 2020
Neuroscience, Mediation And Negotiation
Our understanding of neuroscience and cognitive and implicit biases has increased greatly in recent years. This podcast explores how this learning is applied by a mediator to help parties to negotiate and mediate more effectively.
June 25, 2020
PRUDDIE - A Valuable Structure
Whether we are communicating, negotiating. mediating or problem-solving, it is really useful to have a structure to follow, to optimise our effectiveness and ensure a successful outcome. PRUDDIE is just such a structure, tried and tested over the years.
June 18, 2020
The Power Of The Pause
In trying to be an effective communicator, the importance of pausing before speaking, responding or reacting cannot be over-emphasised but it is not easy to do. Here are some tips and some benefits.
May 29, 2020
Separating People From The Problem
Separating People from the Problem, one of the most important things we can do to help manage a difficult conversation and resolve conflict - but it is not easy! Here are some reflections.
May 21, 2020
Some Deep Questions And Really Listening
A final session on questions, with illustrations of deep questions to enhance understanding - and discussion of what it takes to listen really well.
May 14, 2020
Giving Effective Feedback Using HPDREE
Giving really good feedback is an essential skill for all leaders, managers, coaches and others who work with people and wish to help them enhance their performance. Tried and tested, the HPDREE technique offers a structured, non judgemental and forward-looking way to achieve this.
May 04, 2020
Better Conversations, Better Outcomes: Asking Questions (4)
Why am I asking this question of this person at this time in this way? The best question of all? What questions would you ask today's decision-makers?
April 22, 2020
Better Conversations, Better Outcomes: Asking Questions as part of Preparation (3)
Preparing for a difficult meeting, negotiation or mediation? These are the sorts of questions you might consider. Further tips for more effective conversations.
April 17, 2020
Better Conversations, Better Outcomes: Asking Questions (2)
Further tips about asking really effective questions to enhance understanding and get under the surface, with many examples
April 14, 2020
Better Conversations, Better Outcomes: Asking Questions (1)
Asking questions and getting under the surface is so important when dealing with difficult situations - or even just when we want to have a really good conversation. To do so well is a skill in itself.
April 09, 2020
Dealing with Difficult Situations 3: CARE
Another tool to help communication with someone who is angry, upset or in dispute, condensing our mnemonic AARREE, from parts 1 and 2, into a shorter form: CARE
April 06, 2020
Dealing with Difficult Situations 2: AARREE (part 2)
Further discussion of a tool to help communicate with someone with whom you disagree
April 03, 2020
Dealing with Difficult Situations 1: AARREE
Looking to have better conversations? This is a very useful tool for communicating with someone with whom you disagree, tried and tested in mediation and negotiation
April 02, 2020