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KaiNexus: Continuous Improvement, Leadership, and More

KaiNexus: Continuous Improvement, Leadership, and More

By KaiNexus

The KaiNexus Continuous Improvement Podcast features content from our webinars. We also share conversations with KaiNexus team members and customers from time to time.

This podcast brings you information about continuous improvement best practices, employee engagement, lean, six sigma (and related improvement disciplines) and more. Join us as we explore the nuances of creating a culture of continuous improvement, no matter your level of expertise or your industry.
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Webinar: Mindfulness and Leading Lean
Webinar: Mindfulness and Leading Lean
Webinar video and more November 15, 2022 -- Presented by Dave Kippen  Are you a Lean Leader who wants to learn more about Mindfulness? Do you practice Mindfulness and want to understand how to apply those principles directly to your Lean leadership? There is a strong connection between great Lean Leaders and the principles and tenets of Mindfulness.  This quick and focused session will make the connection between four key Mindfulness tenets and how they mirror and support how we practice improving hearts and minds through our Lean leadership. You will walk away with many simple ideas and concepts to practice, both on your Mindfulness journey and your Lean journey!   About the Presenter:  For the past 15+ years, Dave Kippen has served as a Lean leader, change agent, coach and educational instructor. Over the last 3 years, Dave has been on a Meditation and Mindfulness journey which has helped deepen his passion for improving the human condition on our beautiful planet. Dave’s passion is to aid in the development of leadership and growth throughout all levels of the organization. During this time, Dave has successfully coached more than 250 people through Lean 101, 102 and 103 classes, and facilitated well over 100 Kaizen events throughout the United States and Europe.  Dave’s ultimate goal is to help end workplace suffering by making the workplace a little more engaging, fun, and meaningful for employees at all levels. In addition, Dave is Bronze certified through the SME/AME/Shingo Prize/ASQ Partnership. For more information, please connect with him via his LinkedIn profile or at davekippen@yahoo.com.
59:53
November 15, 2022
Mindfulness and Leading Lean - Webinar Preview with Dave Kippen
Mindfulness and Leading Lean - Webinar Preview with Dave Kippen
Register for the live webinar (or get the recording after November 15) Preview of a webinar to be presented by Dave Kippen Are you a Lean Leader who wants to learn more about Mindfulness? Do you practice Mindfulness and want to understand how to apply those principles directly to your Lean leadership? There is a strong connection between great Lean Leaders and the principles and tenets of Mindfulness. This quick and focused session will make the connection between four key Mindfulness tenets and how they mirror and support how we practice improving hearts and minds through our Lean leadership. You will walk away with many simple ideas and concepts to practice, both on your Mindfulness journey and your Lean journey! In this episode, Mark Graban, senior advisor with KaiNexus, chats with Dave about what mindfulness means to him and he gives a preview of the webinar.
10:11
October 21, 2022
Ask Us Anything! Episode 30 -- Greg Jacobson, MD and Mark Graban of KaiNexus
Ask Us Anything! Episode 30 -- Greg Jacobson, MD and Mark Graban of KaiNexus
Listen to Episode 30 of our popular Ask Us Anything webinar series to listen to questions answered by this dynamic duo from KaiNexus' team of continuous improvement experts: Mark Graban & Greg Jacobson.  In this webinar, questions and topics included: Mindfulness? What was your dream job when you were a kid? Are you all fully back in the office now and what Covid safety precautions do you still take? Thoughts on timing to get the new Omicron booster? Who should get it? What do you think are the most common mistakes when implementing Kanban and how would you mitigate them? (generalize this about most common mistakes implementing any Lean tool) Creating a culture of learning from mistakes?? How important is that, Greg, and what are some things you do as CEO? How do you know the impact you're having on customers? What is more important than a Cultural Transformation from Top Management down to the people on Shop Floor before implementing LEAN and using LEAN tools?
01:00:32
October 06, 2022
[Webinar] The Importance of Storytelling in Continuous Improvement (Paul Critchley, Presenter)
[Webinar] The Importance of Storytelling in Continuous Improvement (Paul Critchley, Presenter)
Get slides, video, and more Presented by Paul Critchley, President & Lean Consultant at New England Lean Consulting Telling stories is one of the most powerful methods that leaders have to influence, teach, and inspire people. Beyond numbers, goals, and KPIs, stories help to convey the culture and the values that can unite and inspire everyone within the workplace. In this webinar, we’ll learn more about how storytelling can help garner support for Lean and Continuous Improvement by making it more tangible and more relatable for those faced with practicing it. Paul Critchley is the President and Lead Consultant here at New England Lean Consulting. With over 20 years of experience in organizational leadership, Paul is an internationally-recognized thought leader on using employee engagement and continuous improvement to improve business’ top and bottom lines. Paul is a former Board Member of the Northeast Region of the Association for Manufacturing Excellence, and a proud supporter of several civic organizations in and throughout New England. He is passionate about Lean and creating organizational cultures that are sustainably engaged. He co-authored his first book – The Whole Professional – to bring a fresh perspective on Work/Life Balance and how individuals and organizations can work together to achieve greater levels of attainment for all. Paul holds a B.S. in Mechanical Engineering from Clarkson University, a M.S. in Management from Rensselaer Polytechnic Institute and a M.S. in Organizational Leadership from Quinnipiac University. He also is the holder of U.S. Patent 5,927,868
56:05
September 07, 2022
Webinar Preview: The Importance of Storytelling in Continuous Improvement by Paul Critchley
Webinar Preview: The Importance of Storytelling in Continuous Improvement by Paul Critchley
Register for the September 7, 2022 webinar: https://info.kainexus.com/continuous-improvement/the-importance-of-storytelling-in-continuous-improvement/webinar/signup?hsLang=en   This is a preview of the webinar that Paul Critchley will present as part of the KaiNexus Continuous Improvement Webinar series. He gives a preview today in a discussion with Mark Graban, a senior advisor with KaiNexus.   Paul Critchley is President & Lean Consultant at New England Lean Consulting.   Telling stories is one of the most powerful methods that leaders have to influence, teach, and inspire people. Beyond numbers, goals, and KPIs, stories help to convey the culture and the values that can unite and inspire everyone within the workplace.   In this webinar, we’ll learn more about how storytelling can help garner support for Lean and Continuous Improvement by making it more tangible and more relatable for those faced with practicing it.
13:28
August 31, 2022
Kaleigh Krauss: Why Did You Join KaiNexus? What is Your Role?
Kaleigh Krauss: Why Did You Join KaiNexus? What is Your Role?
We are joined today by Kaleigh Krauss, a Customer Success Manager with KaiNexus. Host Mark Graban asks Kaleigh questions including: Why did you join KaiNexus? What is the role of Customer Success Manager and how do you help others? What's the process for handing off from onboarding to ongoing customer success help? How are you helping cats and dogs even?
09:58
August 04, 2022
Linda Vicaro: Why Did You Join KaiNexus? What is Your Role?
Linda Vicaro: Why Did You Join KaiNexus? What is Your Role?
We are joined today by Linda Vicaro, a Senior Lean Strategist with KaiNexus.  Host Mark Graban asks Linda questions including: What is your role? What is the "optimization review" Why did you join KaiNexus? Your perspective on being a customer and champion for KaiNexus, who now works with customers? What's it like now working with people across many industries, not just healthcare?
10:30
July 07, 2022
Q&A with Mark Graban -- His Webinar on Learning from Mistakes, as Individuals and Organizations
Q&A with Mark Graban -- His Webinar on Learning from Mistakes, as Individuals and Organizations
Mark Graban addresses questions from this webinar: https://www.youtube.com/watch?v=rhphevuvuoA&ab_channel=KaiNexus  His blog post about the mistakes that derailed the webinar: https://www.leanblog.org/2022/06/isnt-it-ironic-mistakes-that-interrupted-my-webinar-about-mistakes/ Questions Q: "I’ve experienced creating psychological safety by asking questions in a certain way when doing root cause analysis and capturing lessons learned. Keeping focus away from people and centering on processes for example. Have you also seen this happen? Do you follow a certain way of asking questions ?" The Value Capture reflection model:  https://www.valuecapturellc.com/reflection-toolbox-continuous-improvement/ Q: In my experience as a Lean Six Sigma practitioner, “If all they needed was you to come along and tell them what their mistake was, they wouldnt need you, they would have seen it themselves”. There are always barriers and obstacles that prevent people from seeing thier mistakes. Your comment? Q: Many companies claim to have cultures of learning, not blame. When pursuing professional opportunities with new companies, are there ways to determine which truly have that type of culture, not just claiming it? Q: First I am going to start by saying that I don't do well with making mistakes even the small ones.  No one has to tell me I made a mistake because I will be the first one to to say it but even the smallest mistakes I feel bad for a long time and sometimes even weeks. How do you just move on when you take pride in your work?
09:34
July 05, 2022
[Webinar] My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations (Mark Graban)
[Webinar] My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations (Mark Graban)
Webinar recording, a presentation by Mark Graban Video and more Links to more info from Mark's website  In this talk, you will learn and hear stories about: · Why it’s important to admit mistakes to ourselves · How to reflect on mistakes without being too hard on ourselves · How to prevent repeating our mistakes · Key leader behaviors that create a culture where it’s safe for people to admit mistakes Our presenter, Mark Graban, is a Senior Advisor for KaiNexus… and he just had his 11th KaiNexiversary. Mark is the author of the award-winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the creator and editor of the anthology book Practicing Lean. Mark is the host of podcasts including “Lean Blog Interviews,” “Habitual Excellence, Presented by Value Capture,” and “My Favorite Mistake.” Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.
49:43
June 28, 2022
Mark Graban Webinar Preview: My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations
Mark Graban Webinar Preview: My Favorite Mistake, Your Favorite Mistake? Learning From Mistakes as Individuals and Organizations
A quick conversation between Mark Graban and Morgan Wright, both of KaiNexus, talking about Mark's upcoming webinar Learn more, register here (or, after June 28, get the recording) https://info.kainexus.com/continuous-improvement/learning-from-mistakes-as-individuals-and-organizations/webinar/signup In this talk, you will learn and hear stories about: · Why it’s important to admit mistakes to ourselves · How to reflect on mistakes without being too hard on ourselves · How to prevent repeating our mistakes · Key leader behaviors that create a culture where it’s safe for people to admit mistakes
05:58
June 23, 2022
[Webinar] Raising Lean Thinkers in a Lean House (Karidja Sakanogo)
[Webinar] Raising Lean Thinkers in a Lean House (Karidja Sakanogo)
Get slides and video Presented by Karidja Sakanogo Parenting can sometimes be challenging. Parents are quite often expected to not only raise children, but also to raise adults. As one who is passionate about Lean management, I decided to go further by raising Lean thinkers. The purpose of the presentation is to share the core values and dimensions of Lean management that can alleviate motherhood and fatherhood. Applying Lean principles, methods, and tools to our daily lives, we build our own “Lean house”. Thus, we are improving because we are continuously elaborating our standards and finding ways to sustain them. Karidja Sakanogo learned from a twenty-year experience in project management, operations management, customer service, and accounting. Passionate about Lean Six Sigma methodology and fully dedicated to promoting continuous improvement approaches, her hobby consists in contributing to companies' efficiency and profitability goals. For the past years, her main challenge has been to disseminate LSS concepts, tools, and technics in West Africa by providing training sessions and consulting services. Certified Lean Six Sigma Black Belt (LSSBB) and Project Management Professional (PMP), her educational background includes a Bachelor’s in Accounting and Finance, a Bachelor's degree in Technical Management, and a M.Sc. In Project Management. She is currently attending The Helms School of Government at Liberty University as a Ph.D. candidate in Public Administration. Originally from Côte d'Ivoire in West Africa, Karidja currently lives in West Virginia with her husband and their four adorable kids. Impressed by the power of the values embedded in Lean culture, Karidja found beneficial to raise Lean thinkers. She is excited to share the depth and the breadth of "Raising Lean thinkers in a Lean house".
44:48
May 10, 2022
Webinar Preview: Raising Lean Thinkers in a Lean House
Webinar Preview: Raising Lean Thinkers in a Lean House
A webinar to be presented May 10 from 1:00 pm - 2:00 pm ET -- REGISTER HERE Presented by Karidja Sakanogo Parenting can sometimes be challenging. Parents are quite often expected to not only raise children, but also to raise adults. As one who is passionate about Lean management, I decided to go further by raising Lean thinkers. The purpose of the presentation is to share the core values and dimensions of Lean management that can alleviate motherhood and fatherhood. Applying Lean principles, methods, and tools to our daily lives, we build our own “Lean house”. Thus, we are improving because we are continuously elaborating our standards and finding ways to sustain them. Karidja Sakanogo learned from a twenty-year experience in project management, operations management, customer service, and accounting. Passionate about Lean Six Sigma methodology and fully dedicated to promoting continuous improvement approaches, her hobby consists in contributing to companies' efficiency and profitability goals. For the past years, her main challenge has been to disseminate LSS concepts, tools, and technics in West Africa by providing training sessions and consulting services. Certified Lean Six Sigma Black Belt (LSSBB) and Project Management Professional (PMP), her educational background includes a Bachelor’s in Accounting and Finance, a Bachelor's degree in Technical Management, and a M.Sc. In Project Management. She is currently attending The Helms School of Government at Liberty University as a Ph.D. candidate in Public Administration. Originally from Côte d'Ivoire in West Africa, Karidja currently lives in West Virginia with her husband and their four adorable kids. Impressed by the power of the values embedded in Lean culture, Karidja found beneficial to raise Lean thinkers. She is excited to share the depth and the breadth of "Raising Lean thinkers in a Lean house".
09:37
April 27, 2022
Kym Guilliotti: Why Did You Join KaiNexus?
Kym Guilliotti: Why Did You Join KaiNexus?
We're joined today by Kym Guilotti, Director of Product Management, at KaiNexus about why she joined the company and what she does as a product manager.
11:42
April 20, 2022
A Path Forward: Reflections on Patient Safety, Just Culture, and the Nursing Profession after the RaDonda Vaught Conviction [Webinar]
A Path Forward: Reflections on Patient Safety, Just Culture, and the Nursing Profession after the RaDonda Vaught Conviction [Webinar]
April 14 from 1:00 pm - 2:00 pm ET Website for the event: https://info.kainexus.com/continuous-improvement/reflections-on-patient-safety-just-culture-and-the-nursing-profession/webinar/signup?hsLang=en Moderator: Mark Graban, Senior Advisor, KaiNexus Panel: Dr. Greg Jacobson, CEO, KaiNexus Kelley Reep, Clinical Nurse Specialist Rebecca Love, Chief Clinical Officer, IntelyCare Brian Weirich, Chief Nursing Officer, Banner Health In this panel discussion webinar, you'll hear healthcare leaders and patient safety experts discuss the recent conviction of a nurse who worked at Vanderbilt University Medical Center, RaDonda Vaught. You'll hear about the case and the circumstances that led to the tragic death of a patient, Charlene Murphey. The discussion will focus on a path forward that focuses on patients and what we can do to prevent systemic errors from harming other patients. About the Panelists: Greg Jacobson, MD Greg graduated from Washington University in St Louis in 1997 with a BS in Biology. He attended Baylor College of Medicine from 1997 to 2001. From 2001 to 2004, he completed a residency in Emergency Medicine at Vanderbilt University Medical Center where he then stayed on as faculty. Greg is the Chief Executive Officer and a co-founder of KaiNexus. He is an ER doctor that is fanatical about the single biggest barrier holding companies back from greatness - their lack of continuous improvement work. It has taken him down the path of developing KaiNexus. Rebecca Love, RN, BS, MSN, FIEL Rebecca is an experienced nurse executive and the first nurse featured on Ted.com. Rebecca, was the first Director of Nurse Innovation & Entrepreneurship in the United States at Northeastern School of Nursing – the founding initiative in the country designed to empower nurses as innovators and entrepreneurs, where she founded the Nurse Hackathon, the movement has led to transformational change in the Nursing Profession. In early 2019, Rebecca, Co-founded and is President of SONSIEL: The Society of Nurse Scientists, Innovators, Entrepreneurs & Leaders. Rebecca is an experienced Nurse Entrepreneur, founding HireNurses.com in 2013 which was acquired in 2018 by Ryalto, LTD UK, where she served as the Managing Director of US Markets until its acquisition in 2019. Currently, Rebecca serves as the Chief Clinical Officer of IntelyCare, Inc. Rebecca is passionate about empowering nurses and creating communities to help nurses innovate, create and collaborate to start businesses and inventions to transform healthcare. Kelley Reep Kelly is a Clinical Nurse Specialist (CNS) in critical care. Kelley came to nursing as a second career after corporate training, freelance writing, and motherhood. She works at a Level 1 Trauma Center in the Southeast. Kelley is a passionate advocate for the bedside nurse, as well as a conference speaker (see her at AACN NTI this May) and the nurse consultant for Critical Care: The Game, a multiplayer board game designed by Lakshman Swamy, MD to teach others about ICU. Dr. Brian Weirich Brian is Chief Nursing Officer for Banner Health’s Thunderbird hospital. Prior to his role at Banner, Brian held nursing leadership roles at Indiana University Health, University of Colorado Health, Ohio State Medical Center and the Cleveland Clinic where he started as a nurse in the ICU. Brian has a Doctorate degree in Health Administration from the Medical University of South Carolina and a Masters degree in Healthcare Administration from Ohio University where he also obtained his Bachelor degree in nursing. Brian is certified in Executive Nursing Practice and has a certification in Artificial Intelligence from Northwestern’s Kellogg school of business. Brian is an author/speaker often arguing for the importance of the millennial “tech” generation. He is a co-author of the book, THE NURSES GUIDE TO INNOVATION. In 2017, he began exploring artificial intelligence and crowd sourcing a
01:01:06
April 14, 2022
Building a Learning Organization: Leadership Practices & Human Skills that Promote Learning
Building a Learning Organization: Leadership Practices & Human Skills that Promote Learning
Presented by Sabrina Malter as part of the KaiNexus Continuous Improvement Webinar series.   For decades, executives and academics have talked about the need to build “learning organizations.” That sounds good, but what does it mean in a practical sense? How can leaders unveil the potential of their people and their organizations?   In this webinar, we will discuss:   Why we have to build a Learning Organization deliberately  Leadership practices to promote organizational learning  Human skills to promote organizational learning   Sabrina Malter is passionate about creating a work environment where everyone can bring their full self to work and make the boldest impact for the organization and beyond. She loves to challenge, encourage, and support organizations that embark on their learning and growth journey.   Sabrina brings her passion to life as a Leadership and Learning Coach & Consultant at her own business, Unveil Business Consulting. She understands the power of Lean thinking in working towards her vision with a special expertise and skill in Kata Coaching, Leadership Development and Cultural Change.   Sabrina’s 25 years of industry background brought her experience and expertise in Business Transformations, Organizational Development and Strategy Management. Her educational background includes a M.Sc. in Sustainability Management from The Open University, UK, as well as further study on Leading People Centered Change, Leadership Coaching, and Professional Resilience.   Sabrina lives with her husband and two daughters in the south of Germany.
01:00:44
April 11, 2022
Webinar Preview: Building a Learning Organization with Sabrina Malter
Webinar Preview: Building a Learning Organization with Sabrina Malter
A preview of a podcast to be presented by Sabrina Malter on April 11, 2022. Register to attend live or view the recording "Building a Learning Organization: Leadership Practices & Human Skills that Promote Learning" For decades, executives and academics have talked about the need to build “learning organizations.” That sounds good, but what does it mean in a practical sense? How can leaders unveil the potential of their people and their organizations? In this webinar, we will discuss:  Why we have to build a Learning Organization deliberately Leadership practices to promote organizational learning Human skills to promote organizational learning. Why we have to build a Learning Organization deliberately Leadership practices to promote organizational learning Human skills to promote organizational learning Note: The webinar will be presented live, in English, but a German language recording will also be made available a few days in advance. Q&A will also be conducted in English. Sabrina Malter is passionate about creating a work environment where everyone can bring their full self to work and make the boldest impact for the organization and beyond. She loves to challenge, encourage, and support organizations that embark on their learning and growth journey. Sabrina brings her passion to life as a Leadership and Learning Coach & Consultant at her own business, Unveil Business Consulting. She understands the power of Lean thinking in working towards her vision with a special expertise and skill in Kata Coaching, Leadership Development and Cultural Change. Sabrina’s 25 years of industry background brought her experience and expertise in Business Transformations, Organizational Development and Strategy Management. Her educational background includes a M.Sc. in Sustainability Management from The Open University, UK, as well as further study on Leading People Centered Change, Leadership Coaching, and Professional Resilience. Sabrina lives with her husband and two daughters in the south of Germany. Connect with Sabrina on LinkedIn.
08:24
April 05, 2022
[Webinar] Lean for Knowledge Workers (Kim Moscarda)
[Webinar] Lean for Knowledge Workers (Kim Moscarda)
As presented by Kim Moscarda, Director at Moscarda Solutions on March 9 Slides and video can be found here: https://info.kainexus.com/continuous-improvement/lean-for-knowledge-workers/webinar/signup?hsLang=en In this webinar, you'll get an insight into the application of Lean methodologies in a knowledge worker environment Learning Objectives: Learn how lean methodologies can be successfully applied to a knowledge worker environment Learn from a case study about deployment approaches, challenges, and pitfalls Explore the unique opportunities that knowledge worker organisations provide to us as lean practitioners Kim has worked in the Energy industry for over 25 years as an individual contributor and leader across several disciplines, including continuous improvement, asset management and project management. He is passionate about continuous improvement and believes strongly that Lean principles can be applied to any team in any industry to achieve high levels of performance. He also believes that effective leadership is essential for any organisation to transform its performance and he works with organisations to share his skills and knowledge to improve leadership capability and implement business improvement solutions.
59:57
March 09, 2022
Webinar Preview: Lean for Knowledge Workers
Webinar Preview: Lean for Knowledge Workers
A short discussion between host/moderator Mark Graban and our next webinar presenter, Kim Moscarda. Lean for Knowledge Workers March 9 from 11:00 am - 12:00 pm ET REGISTER NOW About Kim: Kim has worked in the Energy industry for over 25 years as an individual contributor and leader across several disciplines, including continuous improvement, asset management and project management. He is passionate about continuous improvement and believes strongly that Lean principles can be applied to any team in any industry to achieve high levels of performance. He also believes that effective leadership is essential for any organisation to transform its performance and he works with organisations to share his skills and knowledge to improve leadership capability and implement business improvement solutions.
06:52
March 03, 2022
[Webinar] Impactful Methods to Benefit Organizational Knowledge Management and Continuous Improvement Efforts (Dr. Cynthia J. Young)
[Webinar] Impactful Methods to Benefit Organizational Knowledge Management and Continuous Improvement Efforts (Dr. Cynthia J. Young)
Presented February 10 from 1:00 - 2:00 pm ET Get slides and more: https://info.kainexus.com/continuous-improvement/methods-to-benefit-organizational-knowledge-management/webinar/signup Presented by Dr. Cynthia J. Young, Founder/CEO of CJ Young Consulting, LLC In this webinar, you will hear about some of the methods used in practicing knowledge management that also support achieving continuous improvement goals. Methods we will discuss include: Checklists and check sheets Reports Lessons learned After action reviews Mapping (Process, Knowledge, and Mind) Communities of practice Kanban Gamification Battle rhythms When you use these methods, you reduce the training required to bring your team up for speed, you can keep costs low because you aren’t having to buy new tools, and it helps your workforce become better problem solvers. This webinar will also be beneficial for ISO 9001-2015 certified organizations since it includes knowledge management, as Clause 7.1.6 Organizational Knowledge and ISO 30401:2018 Knowledge Management Systems, while not a certifiable requirement, is applicable to any organization. Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC, a knowledge management consulting firm, as well as a curriculum developer and instructor with Leidos. About a decade ago, she retired as a Surface Warfare Officer after 23 years in the U.S. Navy which is where her love for knowledge management began. She holds professional certifications as a Project Management Professional, a Lean Six Sigma Master Black Belt, and as an ASQ-Certified Manager of Quality/Organizational Excellence. Cindy is a past-Chair of ASQ Tidewater, Section 1128 in Virginia Beach as well as having held terms as the Vice Chair and Secretary. Her doctoral study, Knowledge Management and Innovation on Firm Performance of United States Ship Repair, provided her the opportunity to gain additional professional and academic expertise to facilitate improvements in organizational knowledge management. In September 2020, she gave a TEDx Talk called “A Knowledge Mindset: What You Know Comes from Where You Sit" which provides actions organizations can take to improve trust and retention through use of knowledge management practices.
58:24
February 10, 2022
KaiNexian Austin Linn on Joining the Company as a Customer Success Manager
KaiNexian Austin Linn on Joining the Company as a Customer Success Manager
Today, host and senior advisor Mark Graban is joined by a new KaiNexian, Austin Linn. We'll learn why Austin joined the company and why company culture is so important to him (as it is to KaiNexus). Austin talks about his role as a Customer Success Manager and we also discuss some blog posts that he wrote: The Invaluable Value of Culture "Don’t Ask Me; That’s Not My Job"
14:21
February 08, 2022