Cool Culture Corner

How to Deal with "Hijackals" on Your Team

An episode of Cool Culture Corner

By Kenneth Bator
How to better involve our teams for better productivity, greater profits, and further growth.
More places to listen

More places to listen

The "Car Wash" Culture
Episode 120 of Cool Culture Corner Special guest, Henry Lopez, discusses the importance of creating a strong culture in a retail business including a car wash. Henry is not only a serial entrepreneur but also the co-host of The How of Business and the The How of Car Washing. Learn more at,, and Learn more about Bator Training & Consulting at
August 8, 2019
The Confused Culture
Episode 119 of Cool Culture Corner Starbucks used to be a prime example of Brand, Culture, and Strategy alignment. Today they seem to have a confused Culture that is perplexing to employees and consumers alike. Learn more about our sponsor, Bator Training & Consulting, at
July 18, 2019
Engagement Isn't Enough
Episode 118 of Cool Culture Corner Move from communication to engagement to involvement with your team for the best results in productivity.
July 12, 2019
Leveraging Up Your Culture
Episode 117 of Cool Culture Corner Build your culture from very good to great as well as relay that message through your brand messaging.
May 3, 2019
The Respect Culture
Episode 116 of Cool Culture Corner Respect among employees and for customers is the minimum expectation for a culture. What about respect for other stakeholders such as business partners, vendors, and the community?
April 25, 2019
Stress or Distress?
Episode 115 of Cool Culture Corner Is your team under positive stress, much like a trainer pushing an athlete to grow stronger and build more endurance? Or are your employees in distress with too much pressure whereby mistakes are being made and they are becoming ill both physically and mentally? Knowing the difference can determine whether you are enhancing or derailing productivity.
April 18, 2019
Small is Huge
Episode 114 of Cool Culture Corner Being a "small" business isn't a hindrance. On the contrary, you have a better opportunity to build a healthy workplace culture and an awesome customer, member, or client experience.
April 11, 2019
The Little Things in Your Culture
Episode 113 of Cool Culture Corner The little things in earning respect from your coworkers can go a long way in achievement and implementation as well as making your life easier later on.
April 5, 2019
One-on-One Strategy
Episode 112 of Cool Culture Corner Scheduling and properly conducting one-on-one meetings with each employee can improve morale as well as the implementation and execution of your strategy.
March 28, 2019
The Right Tactics for Your Culture
Episode 111 of Cool Culture Corner Do your marketing tactics align with the culture of your organization? If not, you could be doing irreparable damage to your brand.
March 14, 2019
Focus and Consistency in your Culture
Episode 110 of Cool Culture Corner It takes both focus and consistency to provide the same branded experience to your customers over multiple locations.
March 8, 2019
Mentoring Outside Our Organization
Episode 109 of Cool Culture Corner When we have a small business sometimes there doesn't seem to be enough resources, especially in terms of time and people, to mentor our future leaders. Exposing these rising stars to successful business professionals outside the organization can be of tremendous value both for the individual and for your institution.
February 14, 2019
A Culture of Involvement
Episode 108 of Cool Culture Corner Employee engagement begins with employee involvement.
February 7, 2019
The Niche Culture
Episode 107 of Cool Culture Corner Being very clear about the niche of your business can provide clarity and focus for your employees.
January 31, 2019
The "Side-Hustle" Culture
Episode 106 of Cool Culture Corner If an organization like Lyft can provide a consistent positive experience with independent contractors, why do so many businesses have such a difficult time doing so through their employees?
January 25, 2019
Everybody is #1
Episode 105 of Cool Culture Corner All stakeholders of your business - employees, customers, business partners, etc. - need to be treated with equal respect if you are going to grow.
January 18, 2019
Stop Whining in Your Culture
Episode 104 of Cool Culture Corner Stop whining and start winning in your culture by not allowing the moaning and complaints.
January 11, 2019
The Stages of Growth and Your Culture
Episode 103 of Cool Culture Corner As the business moves up the stages of growth there will be changes necessary in the culture. Be ready for those changes in order to keep morale high among your employees.
December 13, 2018
The Great Circle in Your Culture
Episode 102 of Cool Culture Corner A discussion on how building a small circle of trusted colleagues in your business is not only good for the individual who does so but also for the culture.
December 5, 2018
Culture is "Big Picture"
Episode 101 of Cool Culture Corner While running the day-to-day operations of a business may seem like being in the weeds it effects the airplane view of the business.
November 28, 2018
Number 100!
Episode 100 of Cool Culture Corner Ken Bator looks back at the past 99 episodes and the original impetus of starting this podcast. He also share the #1 tip offered to create a Cool Culture Corner in the history of the show.
October 31, 2018
The Employee Comeback
Episode 099 of Cool Culture Corner Do great employees come back after the resign? Heck yes, if you treated them right the first time!
October 25, 2018
Collaboration: The Cure for Silos
Episode 098 of Cool Culture Corner Ken Bator, your Organizational Culture and World-Class Service Standards Expert, shares tips on how to break the silo-walls in your business.
October 17, 2018
Team Perception
Episode 097 of Cool Culture Corner In business perception is reality, but how do we change our team's perceptions in order to improve morale in a sincere manner? Learn more from the Organizational Culture and World-Class Service Standards Expert at
October 10, 2018
The Certified Laughter Leader
Episode 096 of Cool Culture Corner A discussion with Certified Laughter Leader, Kim McIntyre, on how to create more laughter at work that decreases stress, increases productivity, and doesn’t tick anyone off! Lear more about Kim at and use coupon code “KBLaugh” for a discount on her offer mentioned in the show.
October 2, 2018
Startegy Before Strategy
Episode 095 of Cool Culture Corner Does your team have the right mindset before setting your strategy?
September 26, 2018
The Wellness Culture
Episode 094 of Cool Culture Corner An interview with Eva Vennari, the No BS Healer on simple tactics to improve wellness in your business as well as in your personal career as an executive or entrepreneur. Learn more about Eva and her business at
September 18, 2018
A Team Within a Team
Episode 093 of Cool Culture Corner Allow your branches and additional locations to have some freedom within the confines of your Brand, Culture, and Strategy.
September 4, 2018
How to Deal with "Hijackals" on Your Team
Episode 092 of Cool Culture Corner A conversation with Dr. Rhoberta Shaler on how to recognize "Hijackals" in your organization and how to work with them within your culture. Learn more about Dr. Shaler at and her podcast, Emotional Savvy, on iTunes, Stitcher, and many other platforms. Also grab a copy of her free ebook, How to Spot a Hijackal, at
August 28, 2018
Strategy from the Front Lines
Episode 091 of Cool Culture Corner Strategic planning shouldn't start with the retreat. It should start with speaking to your front line staff.
June 12, 2018
The Terse Culture
Episode 090 of Cool Culture Corner If management and employees are terse with each other on a consistent basis how could the business possibly create a continual positive environment for customers?
June 5, 2018
Team Culture
Episode 089 of Cool Culture Corner A discussion with Jennie Bellinger, Direct Sales Expert, on connecting with team members whether they are employees or independent sales reps.
May 29, 2018
Branding Starts Internally
Episode 088 of Cool Culture Corner Wouldn't it be wise for your employees to have a clear understanding of your brand before putting it out there for the public?
May 22, 2018
Re-Examine Before Re-Commitment
Episode 087 of Cool Culture Corner Before you have to do one of those "Re-Commitment" apology commercials or messages like Wells Fargo, Facebook, or Uber, re-examine your culture and the way you do business.
May 16, 2018
Employee Experience Leads to a Great Image
Episode 086 of Cool Culture Corner Happy employees = happy customers
May 9, 2018
A Culture of Technology
Episode 085 of Cool Culture Corner Use technology to engage and enhance the human connection with employees rather than simply implementing technology under the illusion of being a technologically advance organization.
May 2, 2018
It's Not About What It's About
Episode 084 of Cool Culture Corner Look beyond surface-level problems in your culture. If your team has been in a state of discontent for months, the problems probably stem from a point much farther in the past.
April 24, 2018
A Culture of Trust
Episode 083 of Cool Culture Corner Influence is impossible without trust.
April 18, 2018
Culture and Strategic Partnerships
Episode 082 of Cool Culture Corner The right external partners can lift your culture and focus to new heights.
April 10, 2018
The "Rah-Rah" Guy or Gal
Episode 081 of Cool Culture Corner Every business or team needs at least one person to rally its members but two or more would be even better.
April 3, 2018
Don't Be a Dream Killer
Episode 080 of Cool Culture Corner Does your culture shot down ideas or cultivate them among your team?
March 28, 2018
Culture and Fear
Episode 079 of Cool Culture Corner Adapt to overcome the fear of change, the fear of the unknown, and the fear of failure.
March 20, 2018
Culture at Multiple Locations
Episode 078 of Cool Culture Corner A uniform approach to employee engagement can foster the same corporate culture across multiple branches, stores, or restaurants.
March 13, 2018
Who to Blame?
Episode 077 of Cool Culture Corner Three tips on how to move from a blaming culture to one that is more positive among employees.
March 6, 2018
Standards Apply Internally First
Episode 076 of Cool Culture Corner Employees will give great service to customers if they give great service to each other.
February 28, 2018
Ep. 075 of Cool Culture Corner
Don't Let Your Team be a Cover Band
February 21, 2018
Ep. 074 of Cool Culture Corner
Tools for Your Culture
February 13, 2018
Ep. 073 of Cool Culture Corner
Vision and Your Corporate Culture
February 7, 2018
Ep. 072 of Cool Culture Corner
The Engagement Mix for You
January 29, 2018
Ep. 071 of Cool Culture Corner
Consistency in the Employee Experience
January 23, 2018
Ep. 069 of Cool Culture Corner
Quality Time
January 3, 2018
Ep. 068 of Cool Culture Corner
The First Thing to do for our Culture
December 11, 2017
Ep. 066 of Cool Culture Corner
Absorbing the Culture
November 27, 2017
Ep. 065 of Cool Culture Corner
Fix Your Culture from Within
November 13, 2017
Ep. 064 of Cool Culture Corner
Taking Your Culture for Granted
November 6, 2017
Ep. 063 of Cool Culture Corner
The Forced Culture
October 31, 2017
Ep. 062 of Cool Culture Corner
Change vs Adapt
October 23, 2017
Ep. 061 of Cool Culture Corner
Do You Really Want a Sales Culture?
October 16, 2017
Ep. 060 of Cool Culture Corner
The Strategic Culture
October 10, 2017
Ep. 059 of Cool Culture Corner
The Message for Our Team
October 2, 2017
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