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Quality Conversations with Klaus

Quality Conversations with Klaus

By Klaus
Quality Conversations with Klaus features stories of companies and individuals that go the extra mile to create an exceptional customer experience. Each episode features a positive customer service story, as well as actionable takeaways listeners can use to improve their own service.
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Fireside Chat with Andrea Badgley from Automattic
Welcome to Fireside Chats with Klaus and Valentina. In this episode, we'll be talking to Andrea Badgley, Happiness Engineer at Automattic - the creators of Wordpress, Tumblr, WooCommerce, and more! 
25:41
July 20, 2020
Fireside Chat with Education Perfect
Welcome to Fireside Chats with Klaus and Valentina. In this episode, we'll be talking to Emma, Tobin, and Reanne from Education Perfect. EP faced explosive growth in support volumes as a result of a worldwide switch to e-learning, while also making the switch to working remotely as a team. They shared their experiences of how to maintain stellar support quality and team cohesion.
25:09
July 20, 2020
Fireside Chat with Lauren Fearn from Zapier
Welcome to Fireside Chats with Klaus and Valentina. In this episode, we'll talk to Lauren Fearn, the Senior Manager of Global Core Support at Zapier. As a remote company spread across various timezones, the folks at Zapier are true champions of asynchronous communication. Lauren provided us with jam-packed insights on how they make it all work, as well as how they stick to their motto of “keeping support weird”.
27:13
July 14, 2020
Fireside Chat with Stacy Justino from Wistia
Welcome to Fireside Chats with Klaus and Valentina - our brand new video series where we discuss the hottest topics in the world of CX with support leaders from around the world. In the first episode, we'll be talking to Stacy Justino, Director of Customer Happiness at Wistia - the creators of the video marketing software we all love to use. Improving remote work experience was one of the goals Wistia’s team set for themselves at the beginning of 2020. Little did they know they'd get an intensive crash course just a few months into the year.
19:33
May 28, 2020