Knowledge Cast by Enterprise Knowledge

In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with Stephanie Barnes, Stuart French, and Rebecka Isaksson to discuss Knowledge Summit Dublin 2024.

In this conversation, the group shares the panels they will be speaking at, what they expect to learn while attending, and evolving landscape of knowledge management, especially in light of generative AI's impact on the field. They also explore themes of creativity, innovation, and the vital role of tacit knowledge.

Enterprise Knowledge COO Joe Hilger speaks with Doug Kimball, Chief Marketing Officer of Ontotext. Ontotext, known for its product GraphDB, specializes in semantic knowledge graphs, which are potent tools for structuring, representing, and sharing information through connected concepts.

In their conversation, Joe and Doug discuss the significance and application of semantic graph databases in solving knowledge management (KM) challenges. Doug emphasizes that knowledge graphs are crucial for solving data and knowledge management issues across various industries. The conversation also touches on the interconnection of information silos, the concept of digital twins, and the importance of semantic layers for effective data management. They discuss the role of semantic graph databases in enabling advanced applications like generative AI and the future of knowledge management technologies, highlighting the shift towards semantic understanding and interconnected data.

Enterprise Knowledge CEO Zach Wahl speaks with Scott Leeb, Chief Knowledge Officer at Fragomen. Fragomen is a leading firm dedicated to immigration services worldwide.

In this conversation, Scott shares his seasoned perspective on transforming intelligence into actionable advice, especially within the dynamic environment of a leading law firm. The discussion navigates through the essence of knowledge management, emphasizing its role in decision support and strategic planning. Scott articulates how the right information, delivered timely and in the preferred format, can significantly influence decision-making processes.

Enterprise Knowledge COO Joe Hilger speaks with Malcolm Hawker, Head of Data Strategy at Profisee. Profisee's cloud-native MDM solution fully cleans and unifies data for your organization, and can easily scale up, down, and across your different business functions — so your organization can finally make it happen.

In this episode, Joe and Malcolm discuss Malcolm's journey in data management, the evolution of MDM (Master Data Management), and the future of data leadership. Malcolm shares insights from his extensive career, emphasizing the importance of governance, MDM's value, and the challenges of ensuring data quality and utility across enterprises.

Enterprise Knowledge CEO Zach Wahl speaks with Rachad Najjar, Organizational Learning Leader at GE Vernova. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses.

In their conversation, Zach and Rachad cover creating adaptive spaces for knowledge exchange, overcoming barriers to knowledge sharing, and the importance of psychological safety. They explore strategies for making tacit knowledge accessible, including community engagement and leveraging technology, while also delving into the challenges of measuring the impact of knowledge management initiatives.

In this episode of Knowledge Cast, Enterprise Knowledge CEO Zach Wahl speaks with guests Barry Byrne, Darryl Wing, Scott Leeb, and Bill Kaplan about Knowledge Summit Dublin 2024.

In this discussion, the group speaks about the creation of the event, what they will be speaking about during the conference, the future of generative AI, and what they expect to learn while attending.

In this episode of Knowledge Cast, CEO Zach Wahl is joined by his colleagues Joe Hilger, Lulit Tesfaye, and Ashleigh Faith as they discuss the Semantic Layer in the context of knowledge management.

They define a Semantic Layer and explore how it can enhance knowledge graphs, taxonomies, and content management, focusing on client feedback, industry surveys, and expert interviews and how they can provide valuable insights into this innovative approach to managing information. Tune in to learn more about the potential of a Semantic Layer in knowledge management!

Enterprise Knowledge CEO Zach Wahl speaks with Barbara Fillip, Senior Advisor of Knowledge Management at Chemonics International and adjunct professor at George Mason University. Founded in 1975, Chemonics is a leading global sustainable development firm with 6,000 experts in more than a hundred countries around the globe.

In their conversation, Barbara emphasizes the importance of understanding our own knowledge habits, the exciting possibilities that knowledge management presents as a bridge to artificial intelligence, and the challenge of moving valuable knowledge from community discussions and social networks into a prominent and lasting place within an organization.

Enterprise Knowledge COO Joe Hilger speaks with Matthieu Jonglez, Vice President of Technology at Progress. Progress' mission is to be the trusted provider of the best products to develop, deploy, and manage high impact applications. Two of them, MarkLogic and Semaphore, are used to solve complex data problems by delivering data agility.

In this episode, Joe and Matthieu discuss how MarkLogic and Semaphore address customer needs, the importance of context with your data, and the future of Artificial Intelligence at Progress.

Enterprise Knowledge COO Joe Hilger speaks with Jeff Jonas, Founder and CEO of Senzing. Senzing is a powerful and easy-to-use entity resolution API designed for developers. Senzing software enables organizations of all sizes to gain highly accurate and valuable insights about who is who and who is related to whom in data. 

In this episode, Joe and Jeff discuss the power of conversational search, the rise of large language models, and future of entity resolution.

In this special episode of Knowledge Cast, CEO Zach Wahl is joined by his colleagues Joe Hilger and Lulit Tesfaye to discuss the intersection of knowledge management and artificial intelligence (AI). They explore what AI means in the context of knowledge management and how it can be leveraged to solve various problems in the field.

Tune in to gain a deeper understanding of the role of AI in knowledge management and its potential impact on organizations.

Enterprise Knowledge COO Joe Hilger speaks with Leslie Farinella, Chief Strategy Officer at Xyleme. Xyleme provides an intelligent learning content management system (LCMS) for the development, management, delivery, and syndication of content at scale. Xyleme has a line of products and solutions directly tailored to the specific needs of Chief Learning Officers (CLOs), learning managers, instructional designers, and their teams.

In this discussion, Joe and Leslie discuss the benefits of a component-based LCMS, how Xyleme manages content chaos, and where generative AI fits within a content system.

Enterprise Knowledge CEO Zach Wahl speaks with Carrie Boron, a contracted Senior Knowledge Management Analyst at the W.K. Kellogg Foundation (WKKF). WKKF, now one of the largest philanthropic organizations in the United States, was founded in 1930 to provide all children with an equal opportunity to thrive. Carrie Boron guides the Knowledge, Data & Learning team on the design and implementation of KM processes and systems to help answer the foundation’s call for greater knowledge sharing; she strives to equip people dedicated to advancing social good with the knowledge, skills, and people connections they need to do their best work.

In their conversation, Carrie discusses the importance of using different mediums and communication modes to cater to different learning styles, and the value of capturing and raising up knowledge from individuals at all levels of the organization, not just leadership. Additionally, Carrie highlights the significance of seeking feedback and acting on it, as well as involving people from the beginning when implementing new technologies.

Enterprise Knowledge CEO Zach Wahl speaks with Reginald Adams, Director of Information Development at ADP. ADP offers industry-leading online payroll and HR solutions, plus tax, compliance, benefit administration, and more. With over 10 years of experience in Knowledge Management, Reginald has worked in a variety of industries before coming to ADP.

In conversation with Zach, Reginald emphasizes the importance of continuous improvement in Knowledge Management. He compares managing knowledge to tending a garden, where there is always work to be done, such as removing weeds and making improvements. He also discusses the need to educate stakeholders about the evolving nature of knowledge and the importance of consistent adjustment and refinement.

Enterprise Knowledge CEO Zach Wahl speaks with Katie Stone, Director of Knowledge Management at Berry Appleman & Leiden LLP (BAL). BAL is a global firm singularly focused on meeting the immigration challenges of corporate clients around the world. The BAL Knowledge Management team researches, creates, and maintains this content and these process work flows in our proprietary legal database and utilizes first-to-market technologies such as AI and RPA to enhance the user experience.

In their conversation, Zach and Katie discusses how BAL handles Knowledge Management. They also talk about the importance of networking, attending conferences, and becoming a speaker for those looking to grow in the field of KM. Katie suggests that individuals should develop a clear and concise elevator pitch to explain what knowledge management means to them and how it adds value to their organization. She also emphasizes the importance of documenting everything that the KM team does and using metrics to demonstrate its value to stakeholders within the organization.

Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge base. Guru just released Assist, their new generative AI writing assistant that will help users instantly summarize, refine, and improve their knowledge in Guru. This complements their other recent release, Answers, which enables you to connect your company’s apps to Guru and access information instantly.

In this conversation, Joe and Rick talk about the benefits of Guru, how it can help an organization improve their knowledge management, and how generative AI works in the industry.

Enterprise Knowledge CEO Zach Wahl speaks with Jean-Claude Monney, Managing Partner and co-founder of The Monney Group, a boutique coaching and consulting company founded in 2009. Until 2017, Jean-Claude served as Chief Knowledge Officer at Microsoft Consulting Services, where he and his team re-imagined the division’s Digital Workplace knowledge management and collaboration platform on Microsoft O365 that was launched in 2014 and used as a reference model by many customers. He is currently on the advisory board of Kent State University’s School of Information for their KM master’s program.

In conversation with Zach, Jean-Claude focuses on knowledge management and its importance in decision-making and innovation. He defines knowledge management as a process loop of creating, sharing, reusing, and creating new knowledge, emphasizing the critical role it plays for companies in innovation. This episode highlights the value of implementing knowledge management practices in any work setting to improve decision quality and time to knowledge.

Enterprise Knowledge COO Joe Hilger speaks with Stephen Bedford, Product Director at ClearPeople, the company behind Atlas. Atlas is a Digital Workplace and Intranet Platform that connects people to what matters at work. In a single and intuitive interface, Atlas connects the digital tools, information, and knowledge that people need to do their jobs well.

In this conversation, Joe and Stephen talk about how Atlas simplifies knowledge sharing, collaboration, and communication by streamlining your company’s digital tools and competencies into a single, accessible experience.

Enterprise Knowledge CEO Zach Wahl speaks with Christianne Beasley, Principal of Knowledge Management at Getty Images, a preeminent global visual content creator and marketplace offering a full range of content solutions to meet the needs of any customer—no matter their size—around the globe. Christianne is a librarian-turned-knowledge manager with close to two decades of library experience, managing print and digital collections and encouraging access to information in new and innovative ways.

In conversation with Zach, Christianne discusses the role of technology for contact management and expertise finding, Getty’s enterprise Knowledge Management strategy, and the importance of setting KM goals.

Enterprise Knowledge CEO Zach Wahl speaks with Zsolt Olah, Senior Learning Technologist at Amazon. Zsolt has worked at Amazon, the largest online retail store in the world, since August 2020, working his way up from managing digital learning and experience, to developing learning technology and strategy for employees. His role at Amazon positions him to enable teams to deliver measurable value and success, ensuring that learning is not only fun and engaging, but also positively impacts the work environment. Zsolt is the author of "Engage the WorL&D" and actively engages with and fosters online learning communities.

In conversation with Zach, Zsolt discusses the difference between memorizing and understanding information, draws comparisons between training and the middle finger, and provides his insight into how teams can combine learning and KM to collaborate more effectively.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge COO Joe Hilger speaks with Ashu Roy, CEO of eGain Corporation. eGain is a leading provider of cloud customer engagement hub software. For over a decade, eGain solutions have helped improve the customer experience, optimize service processes, and grow sales across the web, social, and phone channels. Hundreds of the world's largest companies rely on eGain to transform their fragmented sales engagement and customer service operations into unified Customer Engagement Hubs.

In this conversation Joe and Ashu talk about a knowledge-powered customer engagement suite that uses AI and findability to provide fast answers to customer service, customer self-service, employee experience, and sales inquiries. They also discuss how eGain can reduce handling time and be used as a recruitment tool, as well as its aim to combine knowledge management and graphs to create living knowledge and trust.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Evan Shenkman, Chief Knowledge and Innovation Officer at law firm, Fisher Phillips. Fisher Phillips implements KM activities that involve improving processes behind the scenes, collaborating with clients, trying innovative solutions, and incorporating data analytics; as CKIO, Evan focuses on making attorneys more efficient through enhanced collaboration and innovation with their clients. Evan has over 10 years of experience in Knowledge Management, and has been at Fisher Philips for 3 of them.

In this conversation, Evan discusses Knowledge Management and the outcomes it strives for, including smarter, faster, better, more consistent, and higher quality results.

Editor's Note: After recording this podcast, it was announced that Evan and his firm had been working with legal AI company Casetext to help develop the first Reliable AI Legal Assistant, “CoCounsel,” and Fisher Phillips was the first major law firm to deploy that GPT-4-powered technology. The KM and Legal Innovation needle keeps charging forward at Fisher Phillips.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Editor's Note: This episode was recorded in late 2022. Since then, Adrienne has joined the digital and content strategy practice at Evolving Web, a Drupal-focused web design and development agency, as a Senior Digital Strategist

In this episode, Enterprise Knowledge CEO Zach Wahl speaks with Adrienne Smith, former Associate Director of Knowledge Management at Ubisoft. She was responsible for helping teams share knowledge, collaborate, and innovate within the organization and worked with multiple disciplines to emphasize that collective intelligence is important in order to create the optimal work experience. Adrienne also worked to make sure teams understood the benefits and importance of knowledge sharing in actively promoting and cultivating a culture in which failure is accepted in order to drive innovation.

After six years leading various KM functions at Ubisoft, Adrienne recently joined a Drupal-focused web design and development agency to build out their digital and content strategy practice. Alongside an interdisciplinary team of designers, developers, and strategists, Adrienne is providing client-facing services including information architecture, taxonomy development, and content governance, as well as internal KM and process optimizations, from implementing digital asset management to streamlining lead evaluations and RFP responses.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Gary Wyatt, Senior Group Knowledge Manager at HSBC, a global financial services organization that serves over 40 million customers worldwide. Gary is an award-winning knowledge management consultant with over 22 years of diverse experience across multiple roles, countries, languages, and industries, and he is focused on delivering tangible, measurable results for his clients.

In conversation with Zach, Gary discusses the importance of a user-centered mindset in achieving KM success, the value of networking with other KM professionals, and the benefits of implementing holistic solutions instead of relying on technology alone as a "quick fix."

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to the defense of the United States.

Bill, who has been at DISA since 2007, discusses the importance of fostering knowledge management within the government and between government organizations, and speaks about embedding knowledge capture into the work people do every day in order to achieve the "Holy Grail of knowledge management, data management, organizational management, and workforce development: all of that working in concert."

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

In this very special episode of Knowledge Cast, CEO Zach Wahl speaks with fellow EKers Joe Hilger and Rebecca Wyatt about the resurfacing trend of Enterprise KM Portals. 

Listen as three of knowledge management's leading voices discuss the common challenges and use cases these portals can address, the best combinations of core components, and what's so exciting about the new-and-improved KM Portals gaining prevalence today (hint: personalization and context might have something to do with it).

Enterprise Knowledge CEO Zach Wahl speaks with Sandrine Krasnopolski, Knowledge Management Director at Fragomen, the largest immigration law firm in the world. With 25+ years of experience in immigration, people, project, and knowledge management, Sandrine specializes in successfully leading teams, implementing knowledge management initiatives, and developing process efficiencies to support optimal client service and insightful content development.

In conversation with Zach, Sandrine discusses the unique role of knowledge management at Fragomen as an incubator and delivery system for knowledge and as a revenue generating venture.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Taylor Paschal, Senior Knowledge Manager at Noom, a consumer-led digital health company that helps people live healthier, happier lives. Over the course of her 4 years at Noom, the Knowledge Management program has supported more than 3,000 employees by building a knowledge base of over 11,000 articles, developing relationships with hundreds of SMEs and stakeholders from across the company, and aligning with training initiatives delivered as integrated experiences across Knowledge and Learning Management Systems.

Taylor is a KCS-Certified Knowledge Management practitioner specializing in implementing and scaling cutting-edge KM programs. She focuses on company-wide solutions that support business outcomes, deliver engaging content experiences, and optimize workflows to enable the participation of diverse audiences in knowledge sharing and learning.

In conversation with Zach, Taylor discusses the opportunities and challenges in implementing a new KM technology within her organization, the benefits of a KM approach that walks the line between people and technology, and where KM does (and should) sit within the enterprise.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Maureen "Mo" Weinhardt, Director of Knowledge Management & Content Creation at Mach49, a growth incubator for global industries. An avid learner, Mo’s passion for developing exceptional people, programs, and content inspires her work to improve complex organizational systems and support dynamic, cross-functional teams. 

In conversation with Zach, Mo discusses how the scope of Knowledge Management affects daily meetings, KM's role in managing the technical stack at Mach49, the creation and curation of learning content, and much more.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

In this episode, we present the live recording of KMWorld 2022's Closing Keynote. Enterprise Knowledge CEO Zach Wahl speaks with a guest panel about their thoughts on this year's event and ideas for future events.

Featuring:
Phaedra Boinodiris, Principal Consultant for Trustworthy AI at IBM
Jean Claude Monney, Digital Workplace & KM Advisor at The Monney Group, LLC
Gloria Burke, Global Director of Knowledge Management at Slalom
Larry Prusak, Author of The Smart Mission - NASA's Lessons for Managing Knowledge, People, and Projects

At KMWorld this year, Enterprise Knowledge set up a pop-up podcast studio to talk with guests at the conference. In this episode of Knowledge Cast, we bring you more of our favorite conversations from these recordings.

EK COO Joe Hilger speaks with John Lewis from Searchblox and Walter Mayo from expert.ai about the products they showcased this year and what they can do for your knowledge management organization.

At KMWorld this year, Enterprise Knowledge set up a pop-up podcast studio to talk with guests at the conference. In this episode of Knowledge Cast, we bring you our favorite conversations from these recordings. 

EK CEO Zach Wahl speaks with Yonah Levenson from Rutgers University, Daniel Canter from ASML, and Sarah Jacobson from MinterEllison. 

In this episode of Knowledge Cast, Enterprise Knowledge's thought leaders give a sneak peek into what they will be speaking about at KMWorld 2022. 

KM World (or, the Knowledge Management & Enterprise Solutions Conference) is the world’s leading knowledge management event, and EK is again playing a central role, leading twelve sessions throughout the conference. This year's proceedings will take place at the JW Marriott in Washington, DC on November 7 – 10, 2022.

Enterprise Knowledge CEO Zach Wahl speaks with Barry Byrne, Global Head of Knowledge Management Strategy at Novartis, one of the world’s largest pharmaceutical companies. He joined Novartis from the Irish Defence Forces, where he led a multi-award winning Knowledge Management program as the Chief Information and Knowledge Management Officer.

In conversation with Zach, Barry discusses the importance of leadership in KM programs, he also speaks about Novartis' focus on connecting the dots across different KM efforts in Novartis globally and how powerful communities have been in this journey. Technology is also a big focus for Barry's team, and they are leveraging cutting edge AI combined with a knowledge sharing culture to unleash the power of their people.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Bryan Yee, Director Of Knowledge Management at Amgen, one of the world’s largest biotechnology companies. Bryan has been at Amgen for over 16 years and has served as the Director of Knowledge Management since 2019.

His team is focused on tapping into the collective genius of drug developers, with a specific focus on fostering a culture of psychological safety and leveraging data science to reduce the friction of knowledge sharing and discovery.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Mirna Lessinger, Senior Program Manager in CSS Business Transformation at Atlassian, where she is currently focused on program delivery for the Talent Enablement team. Mirna has led Knowledge Management, Support Operations, and Customer Experience initiatives for over 10 years at tech companies like Okta and Innovative Interfaces.

With a Master in Library and Information Science from University of Washington, her background is a blend of IT Management, Knowledge and Information Science, and Corporate Innovation.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge COO Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years.

ProcedureFlow allows organizations of all sizes to document their processes online in simple hyperlinked flowcharts. Once processes are mapped, you can use them to reduce training time, ensure consistency, and socialize your workflows to improve them. ProcedureFlow ensures teams get accurate information at the exact moment they need it, improving proficiency whether you're a tenured employee or a brand new hire.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence.

Liz has a PhD in Knowledge Management and is a dynamic leader who transforms complex knowledge into accessible, understandable content for a delightful user experience.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge COO Joe Hilger speaks with Joe Pairman, Director of Product Management at RWS Group. RWS Group is a world-leading provider of technology-enabled language, content management, and intellectual property services. Joe is in charge of Tridion Docs, one of the most innovative headless CMS solutions on the market, and has been at RWS for 4 years. 

Before RWS, Joe designed and led the development of a personalized guidance app that helped millions of users without requiring any of their data. He also integrated a knowledge model with granular structured content to automatically give data integrators a broad overview of their available implementation options and next actions.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

In this episode of EK AMA, Zach Wahl asks Joe Hilger "How does Taxonomy help search?" as well as "How should taxonomy and search work together in a mature knowledge management system?"

If you have any questions that you want answered by our team, contact us!

Enterprise Knowledge COO Joe Hilger speaks with Michael Andrews, Content Strategy Evangelist at Kentico. Kentico is a global software vendor with two award-winning products, Kontent and Xperience. Michael has been at Kentico since 2019 and focuses on advising global enterprises on how to innovate their content practices and operations, providing fresh thinking on how to address future digital publishing challenges.

Kontent is a recognized leader in headless CMS that empowers enterprise content teams to manage all their content in a single repository while freeing developers to build engaging digital experience by using the latest technologies of their choice.

Xperience is a fully integrated digital experience platform (DXP) combining content management system (CMS), digital commerce and digital marketing including marketing automation and personalization in a single comprehensive platform.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

Enterprise Knowledge CEO Zach Wahl speaks with Darryl Wing, Director of Knowledge Management at Fluor. Darryl has been the Director of Knowledge Management for over 8 years at Fluor and currently oversees all aspects of the Knowledge Management business model. He is also tasked with supervising, training, and mentoring Fluor's Knowledge Managers and technical support staff to enhance team performance and ensure adherence to established protocols. 

In addition to this, Darryl regularly liaises with stakeholders, executive leadership teams, and a network of 1600+ Subject Matter Experts to collectively mitigate knowledge-related issues with sound, evidence-based solutions.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

In this episode of Knowledge Cast, Zach and Joe pass the mic to globally recognized KM expert Bill Kaplan, who interviews them about their new book Making Knowledge Management Clickable: Knowledge Management Systems Strategy, Design, and Implementation.
Zach and Joe speak about how they got involved in Knowledge Management, their history founding Enterprise Knowledge, and how they decided to write a book about bridging the gap between knowledge management and technology. They also speak about how the book can help anyone understand their organization’s needs and opportunities, strategize and prioritize features and functions, design with the end user in mind, and build a system that end users will embrace.

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve customer experience, reduce support costs, and create an engaging digital experience.

In this episode of the Knowledge Cast, EK COO Joe Hilger speaks with Dorian Selz, Co-Founder & CEO at Squirro. Dorian founded Squirro, the leading Augmented Intelligence platform, just over 10 years ago, and has been keeping business users in the know and able to determine their next best actions ever since. He has over 25 years of experience in everything digital, notably search, artificial intelligence, e-commerce, and team building, which he directly translated into a career as a "serial entrepreneur".

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Dr. Megan Brown, Director of Knowledge Management & Data Literacy at Starbucks. Megan has been at Starbucks for almost 5 years, recently founding the Data Literacy team to drive analytics-driven decision making. She builds high performing, inclusive teams through delivery of forward-thinking products, building trust, and removing obstacles. 

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Nicole Beale, Knowledge Management Project Manager at Ball Aerospace. Nicole has been at Ball for over 6 years and was the first full-time KM professional at Ball Aerospace. She works to develop tools and processes that help get the right knowledge to the right person at the right time.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

In this episode of the Knowledge Cast, EK CEO Zach Wahl speaks with Beth Poplawski, Knowledge Management Consultant at MAPFRE. Beth has been working in Knowledge Management at MAPFRE since 2015 and supports global knowledge management efforts and the oversight of it's implementation in the US. She also builds and expands upon existing knowledge sharing practices, and works with management to create a  strategic global knowledge management program. 

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.