Machine Yearning

Machine Yearning

By Conversocial
It’s Machine Yearning from Conversocial. It’s a podcast where we think and dream about the future of AI, the talking internet, and how we’re reshaping our culture.
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Cathy Pearl: Compassionate Conversational Experiences
This episode of Machine Yearning is special. Shane is joined by Google's Cathy Pearl for a live recording where they take a deep dive into the topic of Compassionate Conversational Experiences. To say conversation design is a passion of Cathy’s is an understatement. She built her first chatbot before chatbots were even a thing - 1984 to be precise -  and now uses her wealth of knowledge to help people make the best conversational experiences possible. Topics include: - Best Practices for Designing Conversations  - Conversational Design Frameworks and Examples  - How to Launch a New Chatbot Some of the resources referenced in the discussion are available here: 1. A Conversation With My 35-year-old Chatbot 2. Google's conversation design best practices 3. The conversation design collection (including this guide to writing sample dialogs) 4. CathyPearl.com for links to previous talks / FAQ on conversation design This podcast is brought to you by Conversocial - conversocial.com
24:10
May 7, 2020
Max Sklar: Full Interview
It’s Machine Yearning from Assist. Another week where we continue on this adventure where marketers, brands, and entrepreneurs get to have a place to think, dream, and ask questions about the future of AI, the talking internet, and how we’re reshaping our culture. This week is a rocket. And the rocket has a name. Max Sklar. Max is machine learning engineer at Foursquare and is a fountain of smart, concise thinking on privacy, social media and whether we’re looking at an imminent AI winter. Assist’s Shane Mac got so much goodness from his fellow podcaster. We think this is an episode so packed with goodness you’ll want to give it a few listens and DEFINITELY share it with friends. Then…! Make sure you check out Max’s pod - The Local Maximum. It’s awesome.
30:21
September 24, 2018
Max Sklar: Chapter 1: How to break through with recommendation, anticipation and product design
This week is a rocket. And the rocket has a name. Max Sklar. Max is machine learning engineer at Foursquare and is a fountain of smart, concise thinking on recommendation, anticipation and how to break through with your product design. In this chapter from the longer podcast, Assist’s Shane Mac got so much goodness from his fellow podcaster. We think this is so packed with goodness you’ll want to give it a few listens and DEFINITELY share it with friends. Then…! Make sure you check out Max’s pod - The Local Maximum. It’s awesome.
09:45
September 24, 2018
Max Sklar: Chapter 2: Fixing social and the unexpectedness metric
This week is a rocket. And the rocket has a name. Max Sklar. Max is machine learning engineer at Foursquare and is a fountain of smart, concise thinking and in the next 11 minutes Max and Shane are going to help you sound smarter about the problems of social media. The objectivity/ subjectivity conundrum, language classifiers, tweaks to the recommender system - Max hones in on several of the Gordian Knots that keep us stuck. All of this has significant ramifications for everyone who is trying to figure out how to blend sentiment, community satisfaction and technology. In this chapter from the longer podcast, Assist’s Shane Mac got so much goodness from his fellow podcaster. We think this is so packed with goodness you’ll want to give it a few listens and DEFINITELY share it with friends. Then…! Make sure you check out Max’s pod - The Local Maximum. It’s awesome.
11:34
September 24, 2018
Max Sklar: Chapter 3: The possibility of an AI winter and the challenges of multi-language NLP
This week is a rocket. And the rocket has a name. Max Sklar. Max is machine learning engineer at Foursquare and is a fountain of smart, concise thinking on privacy, social media and whether we’re looking at an imminent AI winter. In this chapter from the longer podcast, Assist’s Shane Mac got so much goodness from his fellow podcaster. We think this is so packed with goodness you’ll want to give it a few listens and DEFINITELY share it with friends. Then…! Make sure you check out Max’s pod - The Local Maximum. It’s awesome.
10:23
September 24, 2018
Deborah Dahl: Full Interview
A few episodes back, Machine Yearning brought you a series of conversations from the VOICE conference. With over 2000 attendees at the largest gathering of the conversational technology world, VOICE was intense. You heard from voice and machine learning powerhouses like Cathy Pearl from Google and Patricia Scanlon, who has built a natural language data set from over a million samples of children under 12. Now, we’re excited to present another individual with profound Natural Language Processing experience: Dr. Deborah Dahl. Deborah has been at the forefront of voice and speech, multimodal and accessibility standards design on the web for over 30 years. Her view on this space, and her sense of humor about it all, is fantastic. These days, Deborah is the Principal behind Conversational Technologies, a company that focuses on new, disruptive applications of speech and language technologies. Let’s dive in, mid-conversation, where we asked Deborah to step back and give us some overview on notable projects from across her storied career.
26:27
September 17, 2018
Deborah Dahl: Chapter 1: How speech recognition’s past can inform our future
A few episodes back, Machine Yearning brought you a series of conversations from the VOICE conference. With over 2000 attendees at the largest gathering of the conversational technology world, VOICE was intense. You heard from voice and machine learning powerhouses like Cathy Pearl from Google and Patricia Scanlon, who has built a natural language data set from over a million samples of children under 12. Now, we’re excited to present another individual with profound Natural Language Processing experience: Dr. Deborah Dahl. Deborah has been at the forefront of voice and speech, multimodal and accessibility standards design on the web for over 30 years. Her view on this space, and her sense of humor about it all, is fantastic. These days, Deborah is the Principal behind Conversational Technologies, a company that focuses on new, disruptive applications of speech and language technologies. Let’s dive in, mid-conversation, where we asked Deborah to step back and give us some overview on notable projects from across her storied career.
15:00
September 17, 2018
Deborah Dahl: Chapter 2: From air traffic control to pricing crops, the potential of voice tech
A few episodes back, Machine Yearning brought you a series of conversations from the VOICE conference. With over 2000 attendees at the largest gathering of the conversational technology world, VOICE was intense. You heard from voice and machine learning powerhouses like Cathy Pearl from Google and Patricia Scanlon, who has built a natural language data set from over a million samples of children under 12. Now, we’re excited to present another individual with profound Natural Language Processing experience: Dr. Deborah Dahl. Deborah has been at the forefront of voice and speech, multimodal and accessibility standards design on the web for over 30 years. Her view on this space, and her sense of humor about it all, is fantastic. These days, Deborah is the Principal behind Conversational Technologies, a company that focuses on new, disruptive applications of speech and language technologies. Let’s dive in, mid-conversation, where we asked Deborah to fill us in in some of her most recent projects and she wowed us on the breadth of what’s happening in speech-driven technology.
12:10
September 17, 2018
Daniel Houghton: Full Interview
We spend our time here thinking, dreaming, and asking questions about the future of AI, the talking internet, and how we’re reshaping our culture. You wouldn’t think paper guidebooks, the repositioning of a travel brand and the future of digital creative agencies would be Machine Yearning territory. But they are - when the meeting point is Daniel Houghton. Daniel is the CEO of Pyxl (that’s P-Y-X-L,) a Nashville-based digital marketing agency. For years, Daniel has operated right up at the edge of digital content design, build and measurement. Before joining Pyxl this year, Daniel was CEO of Lonely Planet, where he partnered with Amazon and Google so that travellers could access Lonely Planet products through the Alexa device and Google Home. The company launched a platform for digital videos with GoPro and did a ton of e-commerce. Under his leadership, Lonely Planet made Fast Company’s 2018 "Most Innovative Companies" List and he was a 2017 Forbes 30 Under 30. Now, Daniel is on the agency side and diving in to a new set of challenges as a leader, digital strategist and student of culture. When Shane from Assist sat down with Daniel, the news of his job move had just broken and this was his first interview as PYXL CEO. This is Machine Yearning, though, so this isn’t the typical arms-crossed-looking-manly-on-the-magazine-cover CEO interview. Hang out and enjoy.
35:10
September 10, 2018
Daniel Houghton: Chapter 1: Tech and creativity
We spend our time here thinking, dreaming, and asking questions about the future of AI, the talking internet, and how we’re reshaping our culture. You wouldn’t think paper guidebooks, the repositioning of a travel brand and the future of digital creative agencies would be Machine Yearning territory. But they do - when the meeting point is Daniel Houghton. Daniel is the CEO of Pyxl (that’s P-Y-X-L,) a Nashville-based digital marketing agency. For years, Daniel has operated right up at the edge of digital content design, build and measurement. Before joining Pyxl this year, Daniel was CEO of Lonely Planet. Under his leadership, Lonely Planet made Fast Company’s 2018 "Most Innovative Companies" List and he was a 2017 Forbes 30 Under 30. Now, Daniel is on the agency side with PYXL and diving in to a new set of challenges as a leader, digital strategist and student of culture. When Shane from Assist sat down with Daniel, the news of his job move had just broken and this was his first interview as PYXL CEO. This is Machine Yearning, though, so this isn’t the typical arms-crossed-looking-manly-on-the-magazine-cover CEO interview. Hang out and enjoy.
11:33
September 10, 2018
Daniel Houghton: Chapter 2: The ways person-centric tech makes everyone’s lives better
You wouldn’t think paper guidebooks, the repositioning of a travel brand and the future of digital creative agencies would be Machine Yearning territory. But they are - when the meeting point is Daniel Houghton. Daniel is the CEO of Pyxl (that’s P-Y-X-L,) a Nashville-based digital marketing agency. For years, Daniel has operated right up at the edge of digital content design, build and measurement. Before joining Pyxl this year, Daniel was CEO of Lonely Planet. Under his leadership, Lonely Planet made Fast Company’s 2018 "Most Innovative Companies" List and he was a 2017 Forbes 30 Under 30. Now, Daniel is on the agency side with PYXL and diving in to a new set of challenges as a leader, digital strategist and student of culture. When Shane from Assist sat down with Daniel, the news of his job move had just broken and this was his first interview as PYXL CEO. This is Machine Yearning, though, so this isn’t the typical arms-crossed-looking-manly-on-the-magazine-cover CEO interview. Hang out and enjoy.
10:53
September 10, 2018
Daniel Houghton: Chapter 3: How brands win on the basics
You wouldn’t think paper guidebooks, the repositioning of a travel brand and the future of digital creative agencies would be Machine Yearning territory. But they are - when the meeting point is Daniel Houghton. Daniel is the CEO of Pyxl (that’s P-Y-X-L,) a Nashville-based digital marketing agency. For years, Daniel has operated right up at the edge of digital content design, build and measurement. Before joining Pyxl this year, Daniel was CEO of Lonely Planet. Under his leadership, Lonely Planet made Fast Company’s 2018 "Most Innovative Companies" List and he was a 2017 Forbes 30 Under 30. Now, Daniel is on the agency side with PYXL and diving in to a new set of challenges as a leader, digital strategist and student of culture. When Shane from Assist sat down with Daniel, the news of his job move had just broken and this was his first interview as PYXL CEO. This is Machine Yearning, though, so this isn’t the typical arms-crossed-looking-manly-on-the-magazine-cover CEO interview. Hang out and enjoy.
14:15
September 10, 2018
VOICE Round-Up 2: Full Episode
Today, an episode so packed with so many amazing folks, four of them, in fact, that we can’t wait to dive right in. But first, some quick scene setting. A few weeks back, your humble pod accepted the invitation from the team at MODEV and attended The Voice Summit. It brought together over 2,000 people working at the front edge of voice, AI, Natural Language Processing, and conversational commerce. We hope there’s a Voice Summit 2019 because we were able to sit down with too many brilliant people. First up, Patricia Scanlon on the trust, and data, needed to create voice recognition for children. Then Adva Levin lays out persona, gaming and behavior hurdles when building skills for kids. Bree Glaeser talks about finding natural language through research and the challenges brands will have in the voice future. Last, but by no stretch of the imagination least, Cathy Pearl discusses her experience with Actions on Google, disambiguation and the social nature of voice assistants.  So what are you waiting for? Hit play!
37:53
August 20, 2018
VOICE Round-Up: Patricia Scanlon on trust and pioneering children’s speech recognition
This chapter is an excerpt from our interview with Patricia Scanlon at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Patricia is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. Patricia is the founder and CEO of SoapBox Labs and a pioneer in children’s speech recognition. Patricia and her Dublin-based team are deploying deep learning to build mammoth data sets of children’s voices so they have the opportunity to enter the world of voice-activated technology.   This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
10:14
August 20, 2018
VOICE Round-Up: Adva Levin on building award-winning, voice-driven games for kids
This chapter is an excerpt from our interview with Adva Levin at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Adva is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. Adva is a pioneer in voice-driven, children’s game development. Her shop, Pretzel Labs, creates voice-first games like Kids Court, where an Alexa based judge settles kids’ fights. Kids Court won the grand prize in the Alexa kid skill challenge. Adva is pushing out into new territory where we see how empathic, useful products can be educational, reduce screen time and, according to the users we’ve polled, be damn fun, too. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
09:55
August 20, 2018
VOICE Round-Up: Bree Glaeser from The Mars Agency on integrating consumer insight into the voice design-build process
This chapter is an excerpt from our interview with Bree Glaeser at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Bree is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. Bree is from The MARS Agency, where she’s leveraged her formal training as field researcher at Harvard Medical School and Parsons into the world of consumer insights and strategic global marketing. She’s helped to build voice assistants that help people navigate brick and mortar stores and it’s clear her thousands of hours of field work have paid off.   This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
09:10
August 20, 2018
VOICE Round-Up: Google’s Cathy Pearl explains Actions on Google and the social nature of voice assistants
This chapter is an excerpt from our interview with Google’s Cathy Pearl at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Cathy is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. At Google, Cathy is helping people and brands figure out how to integrate voice assistants into their larger strategies. She has the perspective that only comes after you’ve worked your way through an incredibly diverse swath of projects, user needs and clients. She’s done voice assistants for auto, health care, and even fashion advice and got us to think in new ways about the social nature of voice assistants. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
10:10
August 20, 2018
VOICE Round-Up 1: Full Episode
Bias in our culture and in our technology, particularly in AI, is a mammoth issue. For those of you in the Machine Yearning faithful, you’ve probably noticed that we have a point of view about it here at the pod. If you hadn’t noticed, last week’s episode with Janeen Uzell and this week’s will make out position quite clear. We think being intentional, breaking bad hiring and management habits, and building inclusive teams is the only way the voice and AI space can avoid repeating the mistakes of the past. This episode, we have three guests who provide guidance on how we can do that as we return to the VOICE Summit. Again - shout out to the MODEV team, the conference producers, for taking great care of us. Our guests are from the agency and user experience design world and each of them, in different ways, talk about how to make the most of this moment in time. And how the emerging voice space could blow it.
34:38
August 13, 2018
VOICE Round-Up: The RAIN Agency's Will Hall on why systems rule
This chapter is an excerpt from our interview with Will Hall at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Will is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. Will is the Chief Creative Officer at the RAIN Agency. In this excerpt, he lays out how brands need to evolve and work in smart, new ways to own their brand voice so they move beyond recommendation and into anticipation. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
09:55
August 13, 2018
VOICE Round Up: Josef Hapli on confident brands and how to avoid getting burned on Twitter
This chapter is an excerpt from our interview with Josef Hapli at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Josef is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. Josef is the founder and CEO of Ether - a DC-centered creative agency. In this excerpt, Josef lays out the flares for why brands who play it safe in the age of voice are courting irrelevance.  This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
13:19
August 13, 2018
VOICE Round-Up: Brooke Hawkins on the need for ethical design as we build the talking internet
This chapter is an excerpt from our interview with Brooke Hawkins at the 2018 VOICE Summit - the largest gathering of the conversational technology world. Brooke is one of the many folks we interviewed, people who are thriving at the front edge of brand, UX, research and design. Brooke is a content designer at NUANCE and in this excerpt she presents a compelling view on why an understanding of ethics, philosophy and the liberal arts is going to be a competitive advantage in designing useful voice technology.  This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.  
11:04
August 13, 2018
Janeen Uzzell: Full Interview
This week and for the next couple episodes, we’re taking you to the VOICE Summit - the largest single gathering of the conversational design ecosystem. 2 thousand people swarmed the New Jersey Institute of Technology July 24th through 26th. The team at MODEV crushed it and they took great care of us. While we were at VOICE, we spoke to tons of technologists and entrepreneurs, but we also met people who are living at the front edge of creating a more inclusive culture in technology product design. We’re not giving away family secrets when we point out that the US technology sector is not covering itself in glory by creating diverse, inclusive workplace cultures. Enter Janeen Uzzell. Janeen is New Jersey native who is on a mission to use her influence and voice to lead significant work that changes lives, communities and the world.  Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they take a half step back from voice, and dig into the process of human-centric design on a global scale. How you design for kids. And how you build and lead inclusive, diverse teams - so you can attract and serve a diverse customer base. You’ve been in meetings where these topics come up. It’s hard, we get it. Today’s a chance to be a hero and part of the solution. Take a second and share this one around with your boss and every. single. person. in your group.  
29:32
August 7, 2018
Janeen Uzzell: Chapter 1: Winning by Building Inclusive Teams
This chapter is an excerpt from our interview with Janeen Uzzell at the 2018 VOICE Summit - the largest single gathering of the conversational design ecosystem. Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they talk about how you build and lead inclusive, diverse teams - so you can attract and serve a diverse customer base. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
11:46
August 6, 2018
Janeen Uzzell: Chapter 2: How to Weed the Bias out of AI
This chapter is an excerpt from our interview with Janeen Uzzell at the 2018 VOICE Summit - the largest single gathering of the conversational design ecosystem. Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they talk about how you weed the bias out of AI by building inclusive, diverse teams - so you can attract and serve a diverse customer base. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
06:27
August 6, 2018
Janeen Uzzell: Chapter 3: How the Bias in our Code Influences the Bias in our Culture
This chapter is an excerpt from our interview with Janeen Uzzell at the 2018 VOICE Summit - the largest single gathering of the conversational design ecosystem. Most recently, Janeen was the Head of Women in Technology for GE. There, she worked across the 300,000-employee community leading a culture shift to accelerate the number of women within GE’s technical female workforce. Janeen spoke with conference organizer and friend of the pod Janice Mandel. In this conversation, they talk about how the bias we inadvertently bake into our code reinforces and amplifies the bias in our culture. This is just a taste, so make sure you grab the full episode and subscribe so you never miss a single Machine Yearning.
10:44
August 6, 2018
Christina Mallon: Full Episode
Today, an episode that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. Fully 1 in 5 - 20% - of the population self-identify as having either a cognitive or physical disability. Between those who are disabled by the products they are offered, their friends and family and everyone who serves, does busi
29:02
July 23, 2018
Christina Mallon: Chapter 1: How to Design for the Disabled
This chapter is an excerpt from our interview with Christina Mallon and she’s talking about a subject area that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. In this chapter, she presents a clear and compelling case for why designing for the disabled is an inescapable business imperative. This is
08:58
July 23, 2018
Christina Mallon: Chapter 2: The Technology Life of a Person with a Disability
This chapter is an excerpt from our interview with Christina Mallon and she’s talking about a subject area that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. In this chapter, she walks us through her technology life It’s a powerful view into the ways our current product options are - and mostl
09:21
July 23, 2018
Christina Mallon: Chapter 3: What You Need To Know About the Language of Disability
This chapter is an excerpt from our interview with Christina Mallon and she’s talking about a subject area that matters to every. single. person. Seriously, if you lead product or are a CMO or anywhere in the org chain… you need to take notes and share this one around. Christina Mallon, our guest, is a designer, advocate and authority on designing for the disabled. In this chapter, she shows how user-centric design extends to the language we use and the teams we build.
10:41
July 23, 2018
Cannes Round-Up 2: Full Episode
This week, we’re back with more conversations from the 2018 Cannes Lions International Festival of Creativity. We figured a place where over 10,000 leaders and innovators in technology, advertising and brand communication were gathered would be a fertile ground for guests for the pod. We hit paydirt. From our spot on the floating home of LivePerson, we were challenged, inspired and learned A LOT. Once again, all of us at Machine Yearning and Assist owe Rob LoCascio and his team at LivePerson a huge thank
30:22
July 16, 2018
Cannes Round-Up: Daniel Hodges: Getting Our Arms Around the AI Market
This chapter is an excerpt from our interviews at the 2018 Cannes Lions International Festival of Creativity. We went to Cannes to tap the brains and imaginations of an incredible gathering of leaders and innovators in technology, advertising and brand communication. In this chapter, Assist’s Shane Mac sits down with Daniel Hodges. Daniel’s a pathfinder for brands, industries and individuals who are weaving their way through this disruptive time. He thinks like an analyst, but talks to you like a trust
13:17
July 16, 2018
Cannes Round-Up: Demitra Sealy: New Frontiers in Mind-Body-Software Collaboration
This chapter is an excerpt from our interviews at the 2018 Cannes Lions International Festival of Creativity. We went to Cannes to tap the brains and imaginations of an incredible gathering of leaders and innovators in technology, advertising and brand communication. In this chapter, Assist’s Shane Mac sits down with Demitra Sealy. As you’ll soon hear, Demitra has had a front row seat to some amazing AI developments. Specifically, in the ways AI can be enabling new possibilities through mind-body-softw
06:10
July 16, 2018
Cannes Round-Up: Mario Klingemann: Collaborating with Neural Networks
This chapter is an excerpt from our interviews at the 2018 Cannes Lions International Festival of Creativity. We went to Cannes to tap the brains and imaginations of an incredible gathering of leaders and innovators in technology, advertising and brand communication. Here, we talk with visual artist Mario Klingemann. Mario’s been taking neural networks and turning them into his artist’s toolkit. You absolutely MUST go check out his work at quasimondo dot com.
11:18
July 16, 2018
Cannes Round-Up 1: Full Episode
Only 4 episodes into this podcast, we thought we’d change it up a bit. In this and the next episode, we have a bunch of conversations from the 2018 Cannes Lions International Festival of Creativity. It’s where over 10,000 folks from 90 countries meet to hand out awards and chop up the future of brand communication. A great place to geek out on our obsessions: Language and how people connect. How we use technology to facilitate our connections. And the hardest one - the blind spots we need to discover so
37:52
July 9, 2018
Cannes Round-Up: Rob LoCascio: Modeling Empathy For The Machine
This chapter is an excerpt from episode 4, a wrap-up of our interviews at the 2018 Cannes Lions International Festival of Creativity. It’s where over 10,000 folks from 90 countries meet to hand out awards and chop up the future of brand communication. We used the opportunity to do almost all of our interviews on a boat. But it wasn’t just any boat, it was the floating home of LivePerson, one of the true leaders in transforming customer care from voice calls to mobile messaging at scale. They’re a huge
09:41
July 9, 2018
Cannes Round-Up: Jessica Allan: So, Why Didn't The World's Smartest Computer Have A Woman's Name?
This chapter is an excerpt from episode 4, a wrap-up of our interviews at the 2018 Cannes Lions International Festival of Creativity. It’s where over 10,000 folks from 90 countries meet to hand out awards and chop up the future of brand communication. We used the opportunity to do almost all of our interviews on a boat. But it wasn’t just any boat, it was the floating home of LivePerson, one of the true leaders in transforming customer care from voice calls to mobile messaging at scale. They’re a huge
11:55
July 9, 2018
Cannes Round-Up: Eric Oldrin: Social Creatures > Social Media
This chapter is an excerpt from episode 4, a wrap-up of our interviews at the 2018 Cannes Lions International Festival of Creativity. It’s where over 10,000 folks from 90 countries meet to hand out awards and chop up the future of brand communication. We used the opportunity to do almost all of our interviews on a boat. But it wasn’t just any boat, it was the floating home of LivePerson, one of the true leaders in transforming customer care from voice calls to mobile messaging at scale. They’re a hug
17:03
July 9, 2018
Robin Sloan: Full Interview
Today, it’s scifi writer, social observer and dedicated AI enthusiast Robin Sloan. Robin’s path into AI has been fascinating, starting with his neighborhood library in the Detroit suburbs, weaving through the early days of Macs and, most recently, Robin has been intuiting and bootstrapping his way into some fascinating co-writing experiments with the machine. We find inspiration in the humility and daring he brings to his writing and the collaborative process. Robin has been talking about how, with his
41:51
June 25, 2018
Robin Sloan: Chapter 1: Good AI Makes Writing Harder, And That's OK
This chapter is an excerpt from our longer conversation with Robin Sloan. Robin is a scifi writer, social observer and dedicated AI enthusiast. Robin has been bootstrapping his way into some fascinating co-writing experiments with the machine. We find inspiration in the daring he brings to his writing and the collaborative process. Lately, Robin has been talking about how, with his machine learning co-writing experiments, “the goal is not to make writing easier, but to make it harder.” Robin is funny, w
12:26
June 25, 2018
Robin Sloan: Chapter 2: How To Not Make Autocomplete Dystopian
This chapter is an excerpt from our longer conversation with Robin Sloan. Robin is a scifi writer, social observer and dedicated AI enthusiast. He’s been bootstrapping his way into some fascinating co-writing experiments with the machine. Since we’ve been talking about writing as “a craft”, the challenge to improve your craft was defined in a few ways. Now, as Robin Sloan is describing, machine learning, the tools and the ways you have to stretch as a writer and collaborator have changed the game, p
20:22
June 25, 2018
Robin Sloan: Chapter 3: How AI Redefines What We Think Is Possible
This chapter is an excerpt from our longer conversation with Robin Sloan. Robin is a scifi writer, social observer and dedicated AI enthusiast. He’s been bootstrapping his way into some fascinating co-writing experiments with the machine. Shane and Robin dig into Robin’s experiments with using machine learning to write music - and how playing GO against the machine taught the game’s grand masters that there were levels of play they had not even considered. In a conversation that was already really fu
09:48
June 25, 2018
Kathryn Hume: Full Interview
Kathryn Hume came to us via Robin Sloan, a great friend of the pod. One of the things we loved about talking with Kathryn is that she gets the poetry of language. She is also really smart about how that poses some major challenges with AI. Kathryn is also someone who can say “I think math is cool!” and you can tell she means it. Her blog, Quam Proxime, is a must-read. Kathryn brings a wonderfully diverse view. She works at IntegrateAI and has done product, marketing, investment, and mentored start-ups.
34:50
June 15, 2018
Kathryn Hume: Chapter 1: AI Does Not Permit Polite Fictions
This chapter is an excerpt from our longer conversation with Kathryn Hume. Kathryn Hume came to us via Robin Sloan, a great friend of the pod. She works at IntegrateAI and has done product, marketing, investment, and mentored start-ups. One of the things we loved about talking with Kathryn is that she gets the poetry of language. She is also really smart about how that poses some major challenges with AI.
09:35
June 15, 2018
Kathryn Hume: Chapter 2: How Math Gives Us Meaning
This chapter is an excerpt from our longer conversation with Kathryn Hume. She came to us via Robin Sloan, a great friend of the pod. Kathryn works at IntegrateAI and has done product, marketing, investment, and mentored start-ups. In this chapter, Kathryn does a fantastic job of walking us through the ways language gives us meaning, and the challenges facing AI, as we wade into the the trickiest thicket of all - how all humans form relationships.
12:03
June 15, 2018
Kathryn Hume: Chapter 3: Feedback Loops
This chapter is an excerpt from our longer conversation with Kathryn Hume. She came to us via Robin Sloan, a great friend of the pod. Kathryn works at IntegrateAI and has done product, marketing, investment, and mentored start-ups. In this chapter, Shane and Kathryn dig into feedback loops and how they help brands finally build real, genuine relationships with a community of customers.
13:56
June 15, 2018
Chris Messina: Full Interview
Chris Messina has been a pioneer in practically everything that has happened in technology over the last 15 years. He was on the original team that wrote Firefox, co-founded BarCamp, invented the hashtag, and coined the term "conversational commerce." Chris drops some seriously bold ideas at us, and if history is a guide, we'd better listen up.
31:21
June 13, 2018
Chris Messina: Chapter 1: Great Friends, Great Brands
This chapter is an excerpt from our longer conversation with Chris Messina. Chris is a pioneer of practically everything that’s been important over the last 15 years. He was part of the team who wrote the original Firefox, he’s a co-founder of BarCamp and he invented the hashtag. In this conversation, Chris drops a lot of bold ideas, but keep an ear out for his thoughts on how the skills that let us be good friends might actually be the skills we need to grow great brands. And what that means for conver
14:51
June 13, 2018
Chris Messina: Chapter 2: Competing Bots
This chapter is an excerpt from our longer conversation with Chris Messina. Chris is a pioneer of practically everything that’s been important over the last 15 years. He was part of the team who wrote the original Firefox, he’s a co-founder of BarCamp and he invented the hashtag. In this chapter, Chris drops a lot of bold ideas, but keep an ear out for his thoughts on the future of competing consumer and brand bots, and how capitalism and AI might have some compatibility challenges.
16:45
June 13, 2018