#ITConnections

Relevant and timely alerts are a key tool for managing network performance successfully. However, network administrators are often overwhelmed by alerts. Either they receive too many alerts or get notified of ones that aren’t relevant to them. Join us for this #ITConnections session where we will discuss how to increase the efficiency of your alerts management strategy while having a team that is working remotely.

SCOM Reporting is often neglected due to lack of time, knowledge or awareness. SCOM is a feature-rich system, and navigating through these details to produce meaningful reports can be discouraging at times, especially when reports turn out empty.  With many stakeholders in the company requesting frequent reports, to know basic metrics about the servers for capacity management, SCOM reporting is not something that can be ignored. Get the most actionable data out of your SCOM reporting with these best practices.

You’ve adapted your network for the influx of remote work. Your quick fixes to problems that unexpectedly came up, worked out.  Now it’s time to build the services-focused IT infrastructure you need to keep remote collaboration working for the long haul. Embracing a hybrid cloud environment, including an Office 365 migration, can pose challenges. There are many ways to prepare your network and IT infrastructure for these changes to avoid downtime and deal with challenges.

With the workforce moving outside the usual areas of your Service Level Agreements, it can be challenging to adapt and ensure service quality. Through SLA reporting, you can monitor and manage your SLAs, setting up custom alerts before they have been breached and you could be affected by an outage.

The load on cloud-based applications is at an all-time high, with people working from home accessing the same resources, simultaneously.

Daytime Internet usage skyrocketed 34.4% between the regular working hours of 9AM-5PM as a result of remote work. A large portion of that online traffic accounted for video conferencing and collaboration tools. Microsoft saw a 34% increase usage of Teams while Skype reported 59 million daily active users and 4.3 million on Zoom.

With that much online traffic, there are bound to be slow-downs experience by end users. The impact is jitter during video conference calls, dropped audio calls and unreliable access to the Internet.

These are increasingly common incidents facing businesses who are now reliant on remote workforce for productivity and revenue in uncertain times. What are the best practices that IT administers can deploy to secure and manage reliable delivery of services?

Managing the customer lifecycle efficiently becomes even more critical when we see an unprecedented shift to remote work as we have in the past few months. How can you continue to deliver exceptional service quality as demand from remote workers surge?

Join our guests as they discuss strategies to set yourself apart from the competition when it comes to delivering an exceptional UC experience and our proven 5 step approach to managing the full customer lifecycle.

Learn new ways to reduce churn, eliminate truck rolls, improve the user experience and tools that can differentiate your business in a competitive industry.