Dave Pendleton talks to Martin Johnson about the 5 fundamentals that all Customer Service advisors need to execute upon. The question is, are your people unconsciously and habitually carrying them out?
Dave Pendleton talks to Martin Johnson about the art of the sale. Those who understand the importance of the making every interaction about the customer tend to do well. Dave and Martin talk about the power of open and probing questions, the 80 / 20 rule and the all important mission of discovery.
Martin Johnson and Spencer Locker talk about the three pre-stages of stress. These are the incubator states which exacerbate the stress response leading to highly irrational reactions and behaviours. The good news is, by becoming conscious of these we can make some minor changes that will allow us to deal with the daily triggers and challenges we experience both personally and professionally.
Martin Johnson interviews Spencer Locker about the importance of structure and governance when delivering change initiatives. They talk about the difference between delivering the project and achieving trust change!
Dave Pendleton talks to Martin Johnson about 3 contributing factors of poor customer service. Dave goes on to provide some practical and actionable tips on how to avoid them and remain in a productive cycle when engaging with customers and complaints.
Martin Johnson presents his 5 step model for navigating a new business sales call. Although organisations are moving more towards digital marketing and sales strategies, cold calling is still one of the primary sales generation strategies for many. In this hubcast, Martin gives practical advice and guidance on how to better navigate the early stages of a cold call, thus buying you a bit more time to try and achieve a productive outcome.
Martin, Spencer and Dave return to talk about Trust and how as a modern day society, we are programmed to mistrust. Organisations and Leaders must understand that it is their prerogative to earn the trust of their employees and not vice versa.
Martin Johnson, Katie Macfarlane and Dave Pendleton talk about Tattoos, Piercings and general appearance in the workplace. Should this still be dicriminated against and does our appearance impact our ability to carry out our roles?
Martin Johnson interviews T2's very own Katie Macfarlane on her lifelong battle with Mental Health. Katie recently completed her Apprenticeship at T2 and has recently been nominated for the 2019 Apprentice of the year. This just a demonstration of what can be achieved with the right support in the right environment. This hubcast is Katie's story.
Dave Pendleton talks to Martin Johnson about the most overlooked aspect of the sales role. Sales people tend to gravitate to the exciting and interesting activities of the role, quite often neglecting the perceived boring and mundane stuff. Dave talks through why he believes this can be a big mistake!
Martin Johnson and Dave Pendleton talk through the importance of feedback. Leaders and Managers who give feedback consistently and appropriately tend to drive greater levels of productivity from their teams. In this episode, Martin and Dave present the T2 Feedback model and explain why Managers should consider becoming more conscious in the way they give feedback and when to give it.
Spencer Locker and Martin Johnson talk about fostering cultures and creating social eco systems in the workplace. Challenging the notion that the grand gestures are enough! A thought provoking podcast on the relationship and engagement between organisations and their people.
Martin, Spencer and Dave return for another round of questions from LinkedIn users. In this episode, the team answer questions on Leadership, particularly in dealing with the Alpha Wolf mindset. They also provide recommendations for quality business books.
Martin Johnson talks to Steve Judge about his inspirational story and how we can develop resilience and a positive mindset. Steve overcame adversity when he survived a near fatal car crash. After crushing both his legs he was told he will never walk again.... Steve's story is truly inspiring.
Martin Johnson and Spencer Locker give practical tips on how to use the Managing Stress in the Workplace Toolkit. They provide an overview of the materials in the toolkit and advise managers on how to get started.
Martin, Spencer and Dave answers questions from LinkedIn users. This week the topics is the age old technology vs humans debate. How do we strike the balance? How will it impact on traditional leadership approaches? Does it improve or hinder mental wellbeing?
Martin Johnson talks about the different types of sales people and their approaches and styles. There are many different ways to operate within a sales role, each have their strengths and areas to build on. Start connecting with your sales style and consider where you can make some changes to increase your performance.
T2 CEO, Martin Johnson shares his three principles for speaking with power and presence. He explores the importance of injecting Emotion through the use of storytelling, adding Novel information and delivering in a way which is both impactful and Memorable!
Dave Pendleton and Martin Johnson talk about the value of using a Customer Service Competency Framework in the organisation. They explain why measuring and developing input leads to greater output and explore the 16 universal competencies of great service advisors.
Spencer Locker talks to Martin Johnson about OD, answering the question, OD; Organisational Design, Organisational Development, or Both? They explore the differences between the two but highlight how they are intrinsically linked and therefore should be considered as ODD!
Martin Johnson talks about the value of incorporating psychometric testing into your interview process. He shares his opinions on some of the best organisations and tools on the market and how to utilise them in the interview and selection process.
Martin Johnson interviews Nutritional Therapist, Lisa Hutson on all things nutrition and health. They discuss the gut / brain connection, the importance of variation in our diet and how poor gut health can significantly impact workplace performance.
In this T2 Hubcast CEO, Martin Johnson talks about the key considerations that hiring managers and HR professionals should embrace when sourcing candidates. He explores the relevance of CVs in the modern day workplace and talks about the importance of accurate job descriptions, utilising Social Media campaigns and asks the question, are recruitment companies still relevant?
In this episode, T2 CEO, Martin Johnson interviews Michelle Swithenbank from Hull College Group. Michelle is the Principle and Chief Exec and in this hubcast she shares her views on the importance of Leading by example.
In this latest episode of the T2 Hubcast, T2 CEO, Martin Johnson interviews Head of HR for Siemens Gamesa, Carolyn Woolway. They explore Organisational Culture and all things Leadership with some great insights from the cultural programme delivered accross Siemens Gamesa over the past few years.
Lead Consultant for Customer Experience, Dave Pendleton talks with Martin Johnson about the 4 pillars of Customer Experience. This hubcast reveals the 4 major contributing factors of a customers experience with your brand, organisation and products & services.
In this episode of T2 Hubcast, Martin Johnson debates the different types of interview question with Spencer Locker. Exploring how as Managers can we become smarter in the way we interview in order to differentiate between a good interviewee and a great candidate?
In this unique episode of the T2 Hubcast, T2 CEO, Martin Johnson interviews Hull FC Head Coach, Lee Radford. They discuss Leadership in Professional Sport and the commonalities with Leadership in Business.
T2 CEO, Martin Johnson interviews Christina Colmer McHugh, Co-Founder of innovative tech company, Moodbeam. They provide the only wearable device for the mind in the UK and are helping organisations tackle workplace stress.
In this latest episode of the T2 Hubcast, T2 Consultant, Spencer Locker speaks with Martin Johnson about the importance of fostering a social ecosystem in the workplace. But, what is a social ecosystem and how can we influence it?
In this Interview episode of the T2 Hubcast, Martin Johnson speaks with special guest Leon McQuade. Leon is the Founder of cloud services company, Think Cloud. He is also a trustee and ambassador for the charity, 'Andy's Man Club' in Hull. An organisation who give a safe and productive platform for men to speak about Mental Health.
In this episode of the T2 Hubcast, Dave Pendleton and Martin Johnson return to discuss 5 classic mistakes that sales people tend to make. Some are obvious, some are not so. However, all of them are still happening throughout sales organisations today.
T2 CEO, Martin Johnson talks through this very simple but essential productivity hack. Managers who guard and spend their time wisely tend to succeed. In this episode Martin talks us through his 'First Hour' theory.
In this episode of the T2 Hubcast, Martin Johnson interviews Spencer Locker about his time on the show, SAS Who Dares Wins. They discuss the Directive style of management answering the question: 'Is it effective in the workplace?'
Martin Johnson shares his views and research findings on the 5 universal principles of High Performing Teams. Listen to this hubcast and see which your team excel in and which present an opportunity to build on.
T2 CEO, Martin Johnson talks about the importance of having business led discussions with customers. Sales people need to tap into the 4 main reasons buyers buy. But what are they and how can we start to drive conversations around them?
Martin Johnson talks about the Rebound Effect. This phenomenon can happen in any organisation and can hinder any leader or managers ability to deliver change, initiate projects or execute upon initiatives. So what is the Rebound Effect and how can leaders and mangers avoid it?
This episode explores the concept of Open vs Closed Loop Thinking. Two types of mindset which are embedded in psychology and can be either productive or counterproductive in equal measure! The question is: 'Are you a Closed Loop Thinker?'