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MEFCast: The Global Telecom Agenda

MEFCast: The Global Telecom Agenda

By Mobile Ecosystem Forum

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The MEFcast: Omnichannel in the contact centre - real world lessons

MEFCast: The Global Telecom AgendaJun 04, 2020

00:00
09:17
Unlocking the Riches of Richer Channels

Unlocking the Riches of Richer Channels

Join the discussion with Gavin Patterson, the Director of Data from MEF, on MEF CONNECTS Omnichannel November 2023. A fragmented market doesn’t necessitate a fragmented approach to securing new revenue streams. An in-depth look at market sizing and the factors driving brands and businesses down the omnichannel route.

Mar 21, 202427:34
Is a Regulatory Framework Necessary of Industry Adoption?

Is a Regulatory Framework Necessary of Industry Adoption?

From the event MEF CONNECTS the Future of Mobile Fraud Prevention on September 2023, discuss the importance of regulatory frameworks in combating fraud. Is a regulatory framework necessary for industry adoption?Legal and policy considerations for antifraud measures (such as GDPR, the ability of fraudsters to hide behind shell companies, and challenges pursuing fraudsters). With Danny Preiskel, Senior Partner (Preiskel & Co LLP), Andrei Skorobogatov, Head of International and Telecommunications Fraud (Home Office UK), Simon Miller, Chief of Policy and Communications (Stop Scams UK), Dianne Doodnath, Principal, Remote Payments Channel (UK Finance), and Paul Jacobus, Principal, Networks and Communications Group (Ofcom)

Mar 14, 202427:16
Existential Threats To The Future Of SMS

Existential Threats To The Future Of SMS

From the event MEF CONNECTS Omnichannel on November 2023, join leading players from the world of A2P SMS for a no-holds-barred session looking at the existential threats to the leading channel in business messaging today – SMS. With James Williams, (former) Director of Programmes (MEF), Deshbandhu Bansal, COO, Messaging Solutions (Comviva), Simeon Coney, Chief Strategy Officer (ENEA AdaptiveMobile Security), Pushpendra Singh, Global Head Of New Programs (Meta), Tim Biddle, Director of Operator Relations (Sinch) and Uku Tomikas, Managing Partner/CEO (Messente)

Mar 07, 202434:03
Turning Current API Monotization Initiatives Into Opportunities for Wholesale

Turning Current API Monotization Initiatives Into Opportunities for Wholesale

Join representatives from Henry Calvert, Head of Networks (GSMA), Noel Wirzius, Product Lead (Deutsche Telekom), Claire Chauvin, Strategy Architecture & Standardization Director (Orange Wholesale) and Viktorija Radman, Telecom Business Director (Infobip) as they discuss how open APIs can help monetise the telco industry’s investment in 5G. From the event of the MEF Leadership Forum Wholesale Europe on December 2023, the panel will discuss progress with initiatives such as GSMA Open Gateway and some of the opportunities and challenges for operators.

Feb 29, 202428:29
Business Messaging in 2023 & How to Tackle AIT

Business Messaging in 2023 & How to Tackle AIT

From the event MEF CONNECTS Wholesale, October 2023. Join former Director of Programmes, James Williams and Juniper Research, Sam Barker, VP of Telecoms Market Research as it examines the future of the business messaging market and the long-term impacts of AIT (Artificial Inflation of Traffic) on wholesale operations. Don’t miss this engaging session and the chance to learn how operators can protect the value of their messaging channels – or else risk losing messaging traffic to other channels outside of the telco space.

Feb 17, 202428:04
MEF Anti Fraud 2023 Keynote Address

MEF Anti Fraud 2023 Keynote Address

From the event MEF CONNECTS The Future of Mobile Fraud Prevention, September 2023, Our keynote speaker Jemima Murray, Head of Fraud Policy from UK Home Office will discuss the latest trends, innovations, and predictions for the future of mobile fraud prevention.

Feb 15, 202421:37
How The Threat Of Fraud On Messaging Is Challenging CPaaS

How The Threat Of Fraud On Messaging Is Challenging CPaaS

SMS is the bedrock of all business messaging and CPaaS but is under threat from fraudulent practices prompting brands to shift their spend onto other channels. Discuss at MEF CONNECTS Omnichannel, November 2023 with Nick Lane the Founder & Chief Insight Analyst from Mobilesquared.

Feb 08, 202421:15
Unlocking True Omnichannel Experience: The Power of Marketing Technology

Unlocking True Omnichannel Experience: The Power of Marketing Technology

Explore the Omnichannel Revolution: How MarTech Drives Success! Join Ross Flynn from MEF, Chrysa Karamanidi and Katerina Matthaiou from Upstream as we delve into the challenges, benefits, and real-world case studies from MNOs and brands at MEF CONNECTS Omnichannel, November 2023. Discover how Marketing Technology empowers businesses to excel in the era of conversational customer experiences.

Feb 01, 202437:14
Future-Proofing Telecom

Future-Proofing Telecom

In this episode from the MEF Leadership Forum Wholesale Europe on December 5th, 2023, featuring Dario Betti, CEO of MEF, Simeon Coney, VP of Business Development at ENEA, and Paul Kavanagh, Chief Revenue Officer at Openmind Networks, let's delve into the world of cybersecurity in our industry. Discover the tools ensuring business continuity and service integrity, and learn strategies to tackle the rising threats faced by wholesalers and mobile operators. Join us in understanding how our industry is navigating the cybersecurity landscape.

Jan 25, 202414:29
Safeguarding Services in the Cyber Era

Safeguarding Services in the Cyber Era

In this episode from the MEF Leadership Forum Wholesale Europe on December 5th, 2023, featuring Dario Betti, CEO of MEF, Simeon Coney, VP of Business Development at ENEA, and Paul Kavanagh, Chief Revenue Officer at Openmind Networks, let's delve into the world of cybersecurity in our industry. Discover the tools ensuring business continuity and service integrity, and learn strategies to tackle the rising threats faced by wholesalers and mobile operators. Join us in understanding how our industry is navigating the cybersecurity landscape.

Jan 21, 202430:07
Telco 2030: Shaping the Future of Mobile Operators

Telco 2030: Shaping the Future of Mobile Operators

In this episode, we dive into the MEF Leadership Forum Wholesale Europe on December 5th, 2023, featuring insights from Michaël Trabbia, CEO of Orange Wholesale. Explore the exciting realms of software-based telcos, Telco Cloud, data/IA, and green network practices. Discover how these advancements will revolutionize the industry, offering efficient networks, personalized services, and seamless integration. Don't miss this exclusive chance to be part of the digital transformation in the dynamic world of mobile operators. Get ready to embrace the future of 2030 and beyond!

Jan 14, 202432:03
SMS Security: Advancing with New Technologies & Qualcomm

SMS Security: Advancing with New Technologies & Qualcomm

From the MEF Webinar on May 24, 2023, MEF Director of Programs James Williams was joined by Amandeep Grover, Staff Manager of Strategy and Partnerships from Qualcomm, for a discussion around the topic of SMS security and encryption messaging. Focused on sharing deep dive on the technology and use cases, giving real-world, valuable information on how to achieve SMS security. Member questions also uncovered industry insights around the use of new technologies such as quantum computing and AI for SMS security.

Dec 28, 202358:49
The Power of Omnichannel: Creating Inclusive Experiences

The Power of Omnichannel: Creating Inclusive Experiences

This discussion, featuring Chris Lewis (Lewis Insight), Monica Paolini (Senza Fili), Chris McGinley (Royal College of Art, Helen Hamlyn Centre for Design), and Katie Lyon (Genesys), explores the progress of the inclusively initiative. Discover how inclusive design practices can bring these groups into the active addressable market, and learn about key actions for stakeholders to contribute to building a more inclusive future. From the event MEF CONNECTS on November 29, 2023.

Dec 21, 202327:58
Next-Gen Messaging: A2P SMS Beyond Call Centers

Next-Gen Messaging: A2P SMS Beyond Call Centers

From the MEF Webinar on November 30, 2023, MEF CEO Dario Betti is joined by Marco Lafrentz, VP of Business & Market Development at netnumber Global Data Services to discuss factors behind the rise in business messaging and strategies for meeting this growing business trend.

Dec 14, 202348:58
Unlocking Business Synergies for Advancement

Unlocking Business Synergies for Advancement

Join us at MEF CONNECTS on November 29, 2023, as industry experts explore the growing trend of brands using diverse communication channels. Discover the potential implications for messaging stakeholders and how collaboration among MNOs, CPaaS providers, messaging apps, and CRM/CDP services can advance business clients and boost revenues for everyone involved. Featuring insights from James Williams (MEF), Cristina Constandache (Rakuten Viber), Silvija Renusa (Infobip), and Paul Louden (Sinch).

Dec 08, 202331:42
RCS as a Digital Marketing Channel

RCS as a Digital Marketing Channel

At RCS World Paris on October 3, 2023, join our panel as we explore the maturation of digital marketing in a conversational era with RCS. Kerstin Trikalitis (Out There Media), Maxence Bataille (Orange France), David Creasey-Benjamin (Webex CPaaS Solutions), and Catalin Badea (netnumber Global Data Services) discuss how RCS's rich features are making a significant impact on digital marketing strategies. Don't miss the insights from these industry experts!

Nov 30, 202323:17
Unlocking Value: CPaaS for Businesses, Consumers, and Mobile Networks

Unlocking Value: CPaaS for Businesses, Consumers, and Mobile Networks

At MEF Connects Nordics on June 1, 2023, join us for a fireside chat with MEF members Thomas Boesen from Cisco and Micaela Magnertoft Lagerback from Telia. Discover insights into the CPaaS market - how tools like Camara and APIs are shaping its future. Can CPaaS truly offer the best for enterprises, consumers, and mobile operators? Let's explore the possibilities and find out how everyone can benefit from CPaaS!

Nov 23, 202317:43
Smart Tech, Ethics, and Internet Safety: Are You Prepared to Protect Vulnerable Populations?

Smart Tech, Ethics, and Internet Safety: Are You Prepared to Protect Vulnerable Populations?

From the event at MEF CONNECTS IoT on September 7th, 2023, our speakers, including Michael Becker from MEF, Lucy Knight from The Data Place, and Denise G. Tayloe from PRIVO, will guide you through the ethical, regulatory, and technological aspects of digital transformation. Learn about compliance, privacy, decentralized identity, Web 2.5 and 3.0, artificial intelligence, and more. We'll discuss the ODI Data Canvas, child privacy requirements, parental controls, and new technologies. Discover not just how to comply with regulations, but how to make the right ethical choices for your digital journey.

Nov 16, 202346:03
eSIM and Roaming: A Connected Future

eSIM and Roaming: A Connected Future

At MEF Connects Wholesale 2023, Nitin Bhas, Chief of Strategy & Insights at Kaleido, reveals the impact of travel SIMs on mobile roaming services and operator revenues. Dive into the changing world of travel SIMs, moving towards digital SIMs (eSIMs) for traveler convenience and flexibility. Explore the rising global adoption of eSIM technology and its implications for the roaming industry. Uncover growth possibilities for travel SIMs, and gain valuable insights from a recent global travel survey on consumer preferences for roaming and travel SIMs.

Nov 02, 202329:06
Empowering the Canadian Telecom Industry: A Vision for Future Collaborations

Empowering the Canadian Telecom Industry: A Vision for Future Collaborations

From the MEF Leadership Forum Canada on July 18, 2023: Join Kathy Hay, President and CEO of Kids Help Phone, as she acknowledges the telecom industry's vital support for youth mental health over the last three decades. Gain insights into her vision for future collaborations and the boundless possibilities ahead

Oct 26, 202329:41
How AI Can Fight Fraud

How AI Can Fight Fraud

In this episode from MEF CONNECTS: The Fraud of Prevention, Gautam Azhari of Sekura.id and Ian Matthews from WMC Global discuss how AI can uncover tricky fraud patterns that humans might miss. They also explore how cryptography safeguards data from theft and tampering, keeping sensitive information like credit card details and passwords secure, hosted by Tim Green.

Oct 20, 202327:52
Protecting Network Trust, Identity, and Privacy

Protecting Network Trust, Identity, and Privacy

At the MEF Leadership Forum Canada event, Enstream's Almis Ledas and Telesign's Megan Lukitsch revealed how they verify data for Canadian consumers. They also tackle the hurdles in establishing network trust while safeguarding user data. For more, visit www.mobileecosystemforum.com for on-demand event content

Oct 12, 202316:41
Mobile Payments in Africa

Mobile Payments in Africa

From the discussion in 2021, let's explore Mobile Payments in Africa: Join host Anzelle Robertson from Sam Media and guests Alex Bram (Hubtel), Teni Stuffman (VAS2Nets Technologies), and Jacqui Jones (WorldPlay) at MEF CONNECTS Digital Transformation. Discover the trends and innovations in African mobile payments.

Oct 05, 202348:00
Using Phone Numbers to Stop Fraud

Using Phone Numbers to Stop Fraud

At MEF CONNECTS Nordics, we discussed the increasing use of mobile phone numbers for personal and security purposes. However, this has also made phone numbers a target for fraud. Learn more with host James Williams, along with Catalin Badea and Roberto Peretto from netnumber Global Data Services.

Sep 28, 202338:01
The Future of Mobile Fraud Prevention

The Future of Mobile Fraud Prevention

MEF explores the vital topic of Fraud Prevention, featuring insights from the MEF Fraud Report shared at the 'MEF Connects: The Future of Mobile Fraud Prevention' event. Learn about the future of safeguarding against fraud!

Sep 21, 202310:17
How Do The Italians Pay?

How Do The Italians Pay?

Mobile payments are gaining popularity, but the shift away from cash faces challenges. Tune in to this session at the MEF Leadership Forum Italy, where Giuseppe Era from Intesa San Paolo discusses fostering a digital culture and strategies for innovative payment solutions.

Sep 14, 202310:53
Phone Number Usage and Security

Phone Number Usage and Security

Our personal phone numbers are a vital part of our digital identity. They play a central role in our mobile presence. As businesses and organizations aim to create their digital identities, phone numbers are more important than ever. Join us at the MEF Leadership Forum Italy, where our host Ross Flynn will talk about this topic to Marco Lafrentz and Roberto Peretto from Netnumber Global Data Services.

Sep 07, 202329:56
IoT in Healthcare

IoT in Healthcare

Dive into the world of Critical IoT for Healthcare with Elson Sutanto as host from Juniper Research. Alex Nash from Alcuris joins the talk to explain how IoT can transform healthcare. Get a closer look at the exciting solutions that are making our future healthier. Join us online at MEF Connects: Mobile IoT on September 7th to learn more!

Aug 31, 202328:10
Preventing Fake Accounts for Brands

Preventing Fake Accounts for Brands

Social media and OTT brands have been dealing with a problem: fake user accounts. These accounts hurt the brand's image and make them pay for fake SMS messages. In this episode, our host Ross Flynn talks with Allister Fraser (EE), Vimal Odedra (JT), and Rajiv Singla (Globe Teleservices). They'll discuss what everyone is doing to stop fake accounts and help brands from the event MEF CONNECTS Omnichannel. You can join us in London on September 5th at MEF Connects: The Future of Fraud Prevention to learn more.

Aug 24, 202329:16
The Power of Communications

The Power of Communications

At the event MEF RCS World in Dublin, the celebrity Keynote Speaker, Alastair Campbell an expert in Communication, Writer and Strategist, emphasized:

"You can't have a good team without a good leader. You can't have a good leader without a good team, and you can't have a good strategy without both."

As a communication expert, Campbell highlighted the industry's lack of a cohesive strategy for advancing the RBM channel, he highlighted that it really was a collection of individual efforts. Tune in to gain insights from his expert perspective!

Aug 17, 202321:24
Personal Data & Digital Identity and A New Path to Value

Personal Data & Digital Identity and A New Path to Value

From the event of MEF Future of Mobile Summit MWC 2023, Ann Li from JP Morgan will explore the importance of focusing on the individual and customer experience, how emerging decentralized technologies have the potential to add significant commercial and operational value to a business, and joins concludes the session with Michael Becker from MEF.

Aug 03, 202318:20
ReportCast: Control Through Data Abstinence

ReportCast: Control Through Data Abstinence

Report reading from MEF’s 9th Annual Global Trust Study that was carried out in January and February 2023, hosted by Ross Flynn. Visit www.mobileecosystemforum.com for the exec summary report!

Jul 27, 202325:55
Unleashing Potential: Business Messaging in the Middle East

Unleashing Potential: Business Messaging in the Middle East

Join host James Williams in a riveting session as we explore the current status, growth prospects, best practices, and future of A2P international and domestic messaging in the Middle East. Mariam Shaer, CBO of SAMA Telecom, will provide a compelling overview of the recent SAMA-sponsored webinar, featuring top telco groups and OTT players like Omantel, Vodafone, E&, and Rakuten Viber from MEF Webinar of An Introduction to Business Messaging in the Middle East.

Jul 20, 202356:31
SMS Pricing: How Mobile Operators Should Manage Their Price Lists & Invoice Management

SMS Pricing: How Mobile Operators Should Manage Their Price Lists & Invoice Management

The webinar by TOMIA Telarix, The Anatomy of Price List & Invoice Management for Business Messaging, will break down the complexities in the price list and invoice management including Origin Based Rating (OBR) and discuss how digital document exchange services can help carriers and their partners automate and scale up the messaging business. Hosted by James Williams, Director of Programmes, MEF.

Jul 13, 202301:00:21
MEF Personal Data & Identity White Paper ‘Identity & Authentication Today’

MEF Personal Data & Identity White Paper ‘Identity & Authentication Today’

As the second instalment of the Personal Data & Identity Programme’s White Paper ‘Identity & Authentication Today’ is released Wednesday 14th October 2020, we have a MEF Briefing webinar taking place where our guests xconnect, Mvine and Trunomi and MEF drill down to some detail in the document that tries to define the Identity ‘problem’ as we understand it, examines and explains the relevant rudiments of today’s Identity & Authentication sector that businesses need to understand to enable them to optimise their existing IAM processes to best effect,  as well as supplying practical, real-world steps and advice on how best they might achieve this.

Nov 11, 202001:03:60
The MEFcast: Omnichannel in the contact centre - real world lessons

The MEFcast: Omnichannel in the contact centre - real world lessons

Ominchannel is sweeping through the business world. Every company knows it has to give customers the full range of communications channels – and to make sure those channels are linked. Last week’s MEF webinar looked at how this revolution is changing the contact centre. 

MEF hosted a webinar on the topic. Taking part were:

  • Mathias Muehlfelder, Senior Director of Product Management, Syniverse
  • Tom Barkan, Director of Product Management, Voice & Conversations, Vonage
  • Tim Green, MEF

https://wp.me/p5OGFg-mvZ

Jun 04, 202009:17
The MEFcast: What can companies do to optimise Identity Management?

The MEFcast: What can companies do to optimise Identity Management?

Iain McCallum, mobile industry veteran and MEF Advisor is joined by MEF and PD&I Working Group Members Boku, Boloro and xConnect to discuss online identity and the practical steps enterprises can take to optimise the balance between security and a streamlined UX.

Speakers

Stuart Neal, the Chief Business Officer,  Boku

Karl Kilb the CEO, Boloro 

Lee Suker, the Market Development Director, xConnect

May 06, 202053:26
The MEFcast: Covid-19, Personal Data and Privacy
Apr 29, 202040:31
The MEFcast: The resurgence of SIM SWAP? Fighting Back

The MEFcast: The resurgence of SIM SWAP? Fighting Back

MEF hosted a webinar to discuss SIM Swap and the best ways to tackle it.   The speakers were:  Allister Fraser – BT/EE, Senior Product Manager Fabien Delanaud – Myriad Group, CEO Willem Marais – Bank security consultant based in South Africa

Feb 20, 202039:26
The MEFCast - Setting a roadmap for VAS in the 20s

The MEFCast - Setting a roadmap for VAS in the 20s

The potential of e-sports. The rise of B2B2C. The challenge of balancing regulation with the freedom to innovate. There was much to discuss in a webinar that looked ahead to the future of mobile VAS...

In this MEF  webinar hear from an expert panel consisting of :

Anzelle Robertson, Business Development, Sam Media

Bola Afuye, Head of Digital Services, 9 Mobile

Christopher Henseler, Operations Director Central Europe, Telecoming

Teniola Stuffman, Business Development Director, VAS2Nets Group

Tim Green - MEF

Feb 10, 202050:16
The MEFcast: Machine learning in enterprise communications

The MEFcast: Machine learning in enterprise communications

Industry stakeholders are fighting a war against spam and other traffic that undermines the messaging channel. Their traditional weapons are firewalls and filters. Could artificial intelligence offer a new line of defence? MEF convened a webinar to discuss the topic.

MEF is leading the charge against fraud and spam in messaging. To explore the potential of AI to tackle the problem, we scheduled a webinar titled: “The role of machine learning in enterprise communications.”

The two speakers were:

  • Surash Patel, General Manager Messaging and VP, RealNetworks
  • Chris Galdun, VP of Messaging Solutions, Syniverse

Find out more

Jan 28, 202041:16
The MEFcast - Mobile ad fraud: the scale, the scams, the fightback
Jan 28, 202045:43
MEF IoT Podcast: Mobile IoT Security and Roaming

MEF IoT Podcast: Mobile IoT Security and Roaming

IoT is among us already, and mobile use cases are also becoming more common. However, the industry agrees that some fundamental issues still need to be understood by enterprises or solved by the industry. 

MEF IoT advisor Andrew Parkin-White explores the issues of international connectivity and security with an expert panel comprising Graham Hart-Ives, Head of IoT Sales, JT Global, Stephen Fitzpatrick, VP IoT, Cellusys and Gerrit Jan Konijnenberg, advisor to MEF.

Jan 28, 202045:38
MEF IoT Podcast | Maximising the Opportunity for Global IoT Connectivity

MEF IoT Podcast | Maximising the Opportunity for Global IoT Connectivity

International IoT connectivity is emerging as a key requirement for global enterprises and is set for strong growth over the next five years. Key verticals including automotive, aviation and transport and logistics are looking to MNOs and MVNOs to meet their connectivity needs across global markets. Network technologies are evolving to offer better IoT solutions but it is not yet clear whether these technologies are optimised for IoT roaming. In this webinar, we will explore a number of issues relating to the opportunities and challenges of offering global connectivity for IoT. Andrew Parkin-White, MEF Advisor on Mobile IoT will be joined by an expert panel including Tata Communications and Pod Group to explore these issues. 

Key questions: 

  • What are the evolving needs of enterprises for global connectivity and where is the market opportunity? 
  • How are MNOs and other players facing the challenges in offering IoT roaming solutions? Are they able to exploit market potential?
  • Do we have the right network technologies in place to deliver seamless IoT roaming? 
  • Are Embedded SIM and Remote SIM provisioning solutions an alternative to roaming? 

Speakers:

  • Alistair Elliot - CEO Services Pod Group 
  • Andrew Parkin-White - IoT Advisor MEF 
  • Kim Bybjerg - VP IoT and Mobility, Tata Communications 
  • Sam Barker - Senior Analyst Juniper Research
Jan 28, 202048:14