MSP Voice

MSP Voice

By CloudBerry Lab
MSP Voice is a podcast produced by CloudBerry where each week we talk to different managed service providers about their business. We cover topics like how to get started, what are some of the best tools and even what to avoid. The goal is to be informative and a go-to resource for any MSP looking to start or grow their business.
© CloudBerry Lab
MSP Voice Episode 24 - Dental Hygiene With Daniel De Steno
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-24/ Guest: Daniel De Steno Company: Nova Computer Solutions Daniel started his MSP practice in 2000 after his employer wanted him to move to Korea for 2 years without his family. Since his wife worked at a dental practice he started looking into it and made the decision that he’d give it a try. 18 years later and his business is going strong. He’s even created a dental office design center where dentists can get an idea of what technology solutions they want for their practice.
37:22
November 13, 2018
MSP Voice Episode 23 - "Association Nation" with Michael Drobnis
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-23/ Guest: Michael Drobnis Company: OptfinITy This week’s guest is Michael Drobnis from OptfinITy. Michael has been in business for 17 years. He started with basic break/fix doing a lot of the technical work but then moved to managed services where Michael took a more active role in managing the business. OptfinITy now has 14 employees and they focus a lot on associations. They also encourage their employees to be a member of a chamber of commerce.
26:43
November 6, 2018
MSP Voice Episode 22 - "You’re never too young for IT" with Robert Merva
Podcast main page: www.mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-22/ Guest: Robert Merva Company: Avrem Technologies Starting at a young age, Robert started getting technical certifications. Before he graduated high school he was already doing a lot of IT work for the school district. This turned into a job with the school district after graduation but it wasn’t long before Robert decided he could make a business (and a living) out of helping people with their IT needs. Robert believes it’s very important to have your processes defined early and with long-term goals in mind. Robert really does love what he does for a living and can’t imagine doing anything else...it’s always great when you find your passion.
34:42
October 30, 2018
MSP Voice Episode 21 - FREE STUFF with Joe Pannone
Podcast main page: www.mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-21/ Guest: Joe Pannone LinkedIn: www.linkedin.com/in/joepannone/ Twitter: @JoePannone Company: Forza Technology Solutions Joe started Forza soon after college and over the past 20+ years he’s grown it into a successful MSP business. As Joe and his partners developed their business they also found work on the application development side of things. As they were growing, they used this expertise to develop dashboards for both Connectwise Manage and Kaseya. They now offer these dashboards for free to any MSP. Joe also discusses how they’ve succeeded and some great tips and trick for attracting new customers.
39:36
October 24, 2018
MSP Voice Episode 20 - "How do you CRM?" with Florian Militaru
Podcast main page: www.mspvoice.com/ Show-notes: www.mspvoice.com/msp-voice-episode-20/ Guest: Florian Militaru Company: PRO This week I talk to Florian Militaru who owns PRO in the Chicago area. Florian came to the US from Romania and started his business in 2003. PRO focuses on residential, break-fix and even some managed services. To run his business, Florian started working with an open source CRM solution, suitecrm.com/, and has developed modules that connect to multiple systems and is now his PSA. While not for everyone, developing your own solutions based on open source can save you a lot of money!
45:23
October 16, 2018
MSP Voice Episode 19 - Security Essentials for MSPs with Bart Barcewicz
Podcast main page: www.mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-19/ Guest: Bart Barcewicz Company: B Suite Cyber Security October is the national cybersecurity month so this week’s guest is Bart Barcewicz from B Suite Cyber Security. Bart and Doug Hazelman discuss security practices in general as well as some things you need to do to make sure you and your customers are secure. Bart also shares some great advice for starting out: “if you want something you’ve never had, you’re going to have to do something you’ve never done”
38:16
October 9, 2018
MSP Voice Episode 18 with Alvaro Prieto
Podcast main page: mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-18/ Guest: Alvaro Prieto Company: Auxis Alvaro and his business partner Raul started Auxis about 20 years ago. Alvaro brought technical skills and Raul was on the business and finance side. Today Auxis employs more than 400 people in the US and Latin America. Alvaro and I have a great discussion about Robotic Process Automation (RPA) and how Auxis has used RPA to accelerate their business. The Auxis blog has some great information on RPA and they also have a report, “Where are with RPA Today” that is available for download.
48:25
October 2, 2018
MSP Voice Episode 17 with Jay Wong
Guest: Jay Wong Company: Xyber Solutions This week’s guest is Jay Wong from Xyber Solutions in Perth Australia. Jay started is “PC shop” with a dream and a credit card and now runs a successful business with projects and customers in multiple countries. Jay shares his passion for technology and how he has grown his business.
47:45
September 25, 2018
MSP Voice Episode 16 - with Brad Proctor
Podcast main page: mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-16/ Guest: Brad Proctor Company: University PC Care Twitter: @BradProctor The interview this week is with Brad Proctor from University PC Care in Greenville, NC. Brad talks about his career and also what they had to do to prepare for Hurricane Florence as it headed towards North Carolina. Brad is a big fan of Apple and was instrumental in having University PC Care become an Apple Authorized Service Provider. Brad has some great advice for all MSPs out there!
38:51
September 18, 2018
MSP Voice Episode 15 - with Steve Taylor
Podcast main page: http://mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-15/ This week’s guest is Steve Taylor from MSPWebinars.While Steve still runs an MSP business, he’s been focusing a lot of his time running MSPWebinars, a great resource for MSPs. Steve doesn’t take “vendor” money for sponsorships, he has a subscription model for MSPs. With the subscription you get access to a lot of great resources and also vendor deals (vendors are required to offer a special deal to appear on MSPWebinars). Steve is offering a special discount for MSP Voice listeners, get $45 off your first year. Just sign up here: www.mspwebinars.com/mspvoice
44:21
September 11, 2018
MSP Voice Episode 14 - Ben Petersen
Podcast main http://mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-14/ Guest: Ben Petersen Company: Resolve IT URL: resolveitcomputers.com/ Ben Peterson from Resolve IT decided 8 years ago to move back to his hometown and startup his own MSP Business. During this episode we cover topics such as building trust with breakfix customers to move them to monthly recurring revenue (MRR) updating his brand identity the power of search engine optimization for advertising (SEO) “pretty good” vs “Exceptional” in getting referrals And getting started by creating some rules (and sometimes breaking them)
36:51
August 28, 2018
MSP Voice Episode 13 - "SALES!" with Jack Mortell
Podcast main page: http://mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-13/ Guest: Jack Mortell Company: stratx IT URL: https://stratxit.com/ MSP Voice Episode 13 - SALES! In this episode, we interview Jack Mortell who is EVP of Sales and Partners at stratx IT solutions in New York. Stratx has about 60 employees and focuses about 90% on the healthcare market. With Jack’s background in sales, we dive a bit deep in this episode about the types of salespeople, who makes a good salesperson and how to make sure you can align the MSP owner’s vision and passion to the salesforce.
42:01
August 21, 2018
MSP Voice Episode 12 - Ryan Day
Podcast main page: http://mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-12/ In this episode, Doug interviews Ryan Day from ITR America. ITR is not a MSP company but a seller/supplier of parts for heavy equipment. Ryan had to transition ITR from a disparate IT operation to one that operates like a MSP. Ryan uses many of the same tools any MSP would. We also discuss downtime and how Ryan has set up his infrastructure to minimize downtime and save the company money.
30:24
August 14, 2018
MSP Voice Episode 11 - Best of Internet
This week we are running a shorter, packed with latest news from Reddit and the rest of Internet, episode Podcast main page: http://mspvoice.com/ Show-notes: https://www.cloudberrylab.com/blog/msp-voice-episode-11-best-of-internet/
18:05
August 7, 2018
MSP Voice Episode 10 - James Vickery
Podcast main page: http://mspvoice.com/ Show-notes: www.cloudberrylab.com/blog/msp-voice-episode-10/ Guest: James Vickery Company: Benchmark365 Company Link: www.benchmark365.com/
42:20
July 31, 2018
MSP Voice Episode 9 - Stuart Blumenthal
Podcast main page: http://mspvoice.com/ Guest: Stuart Blumenthal Twitter: @sblumenthal_tx Company: MicroAccounting URL: http://www.microaccounting.com/ Info: MicroAccounting is a value-added reseller (VAR) of business software and service, fueled by the drive for client results.
35:13
July 25, 2018
MSP Voice Episode 8 - Kevin Bissinger
Podcast main page: http://mspvoice.com/ Guest: Kevin Bissinger Company: Dentek Systems URL: http://www.mydentek.com/ Dentek Systems, Inc. (DSI) was founded in Richardson, Texas circa 2002 as a turnkey Information Technology and Audio/Video solutions provider. We offer an array of services and support for new and existing small to mid size companies. We specialize primarily in the health care industry. Kevin tells us about his love of technology from an early age and how they deal with some of the regulations (HIPPA) related to the healthcare industry. Links from Best of Reddit: https://www.reddit.com/r/msp/comments/8wc9rv/anyone_stepped_into_the_consumer_market/ https://www.reddit.com/r/msp/comments/8wil10/would_you_be_pissed_off/ https://www.reddit.com/r/msp/comments/8y9ki8/becoming_a_manger/ https://www.reddit.com/r/msp/comments/8ydwhx/anything_law_firm_specific_for_msp/ https://www.reddit.com/r/msp/comments/8xy56x/weve_done_an_mspsurvey_and_heres_what_weve_found/
45:12
July 17, 2018
MSP Voice Episode 7 - Jeff Huber
Podcast main page: http://mspvoice.com/ Guest: Jeff Huber Company: Five Nines Tech Link: http://www.fivenines.tech/
19:25
July 3, 2018
MSP Voice Episode 6 - Kenny Grayson
Podcast main page: http://mspvoice.com/ Guest: Kenny Grayson, Grayson Data Services Company URL: http://www.graysonds.com/ Kenny Grayson is the owner of Grayson Data Services in Louisiana. Kenny has a typical managed services business but also does application development for his customers. He doesn’t recommend mixing the two unless you have a firm background in appdev but the combination works well for him.
30:51
June 26, 2018
MSP Voice Episode 5 - H. Michael Wayland
Podcast main page: http://mspvoice.com/ Michael is a Managing Director at Byte-Werx, LLC Web: byte-werx.com Houston, TX area (Richmond)
31:04
June 20, 2018
MSP Voice Episode 4 - Dean Lewis
Podcast main page: http://mspvoice.com/ Guest: Dean Lewis Company: Chess ICT Website: https://chessict.co.uk/ Dean on Twitter: @saintdle LinkedIn: https://www.linkedin.com/in/saintdle/ Blog: https://www.educationalcentre.co.uk/ Currently working as a Technical Architect at a UK based VAR, Chess ICT. Focusing on both pre-sales design an post sales implementation, finding himself working most days in the virtualisation field. Also a general geek with a passion for technology as a whole, which has led him to being nominated as a VMware vExpert, Veeam Vanguard and Cisco Champion multiple times. Outside of this, he tries to improve his culinary skills and find that ultimate Indian curry recipe.
27:23
June 13, 2018
MSP Voice Episode 3 - Ross Wimmersberger
Podcast main page: http://mspvoice.com/ Guest: Ross Wimmersberger Company: 4cIT Links: http://www.4cit.net/ A project Ross is working on: http://bankgradecertified.com/ Ross Wimmersberger is the owner of 4cIT based in Indianapolis, IN. He’s been in business for several years and is now transitioning to an MSP model. He got his start in banking and moved up the corporate ladder to eventually become CTO. Ross also works with several not-for-profits in his area who share his values.
25:38
June 6, 2018
MSP Voice Episode 2 - Jeff Putnam
Podcast main page: http://mspvoice.com/ Guest: Jeff Putnam, CEO and the owner at PC Wizard (http://thepcwiz.com)
20:43
May 29, 2018
MSP Voice Episode 1 - Tom Lawrence
Podcast main page: http://mspvoice.com/ Guest: Thomas Lawrence from Lawrence Technology Services Website: https://www.lawrencesystems.com/ YouTube: https://www.youtube.com/channel/UCHkYOD-3fZbuGhwsADBd9ZQ Twitter: @TomLawrenceTech http://twitter.com/TomLawrenceTech
21:37
May 4, 2018
Make your own podcast for free with Anchor!