MSP Power Up

Consider this a heartfelt message to all the service companies courting MSPs out there. Why subject yourself to a never-ending sales carousel, where every pitch sounds like déjà vu? I couldn't care less about your quotas; I care about my business. It's high time you tuned in, turned up the volume, and started dancing to the rhythm of my needs. Join the party, be my ally, and spare me the unnecessary product push.

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You are misusing your dispatcher. Yes, you read that right! They have been reduced to a ticket-jockey. Their main role should be customer satisfaction and building team moral. It's time to break the mold of mundane dispatching and unleash your dispatcher's superpowers.

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Ah, the infamous 'S-word' – sales. Don't play musical chairs with your team's roles; hire a dedicated sales maestro! After all, conjuring opportunities and sealing deals are as different as night and day. Join us as we dissect the art of sales for MSPs!

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Ever wondered who authenticates the authenticator? In a world overflowing with tools for every conceivable task, it's easy to suffer from 'tool fatigue.' It's time to shake up your business strategy and take a closer look at your operational landscape. Ask yourself, which tools truly deserve a seat at your digital table?

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In this episode on the MSP Power Up podcast, we're discussing the importance of the tech to endpoint ratio. Learn how to calculate this ratio to understand how efficient your team is at a higher level. Tune in! 

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No, we're not talking about magically making more money appear. In this episode, we tackle how to know if you are really getting the most out of your money and looking at the right metrics to judge that. If you don't already do this $30 can quickly become more when MSP's are running without knowing their utilization. 

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It is easy to say "it's just business" but integrity is what separates your business from others. That's what keeps customers coming back time after time. In this episode, Paul talks about how integrity is truly worth more than money.  

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Wouldn't it be nice if a ticket got worked on right away by the same person from the start of the ticket till the end? I think we can all say that it would be the perfect scenario but unrealistic if you don't have the team or it's a particularly busy day. So how do you dictate what is important? In this episode, we cover how to navigate what is important so that your customers, employees, and business get the best possible experience. 

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Often I see that some MSPs require that their customer use a required stack but is that really the best business practice to have? In this episode we explore what is business critical and what isn't when on-boarding a client. 

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What is value? Can you even measure it? In this episode, Paul goes over what his equation for value is and why you should look at value in a new way. 

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Ever wonder what you can do to make your MSP better? We cover a few elements of the MSP to make sure that customers stick around and are satisfied with their service. One of them being SLAs (service level agreement), the seesaw effect, and what makes your customers stick around. These 3 things might just help you save money and maintain loyal customers. 

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Are you married to your PSA? Paul Azad, founder of ServiceTree, recounts the times that MSPs have kept their PSA software even though it isn’t doing what it needed to do. We get it, this relationship is time extensive and takes blood, sweat, and tears it’s hard to just walk away. Here’s why you shouldn’t be married to your PSA.

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In this episode Paul reveals his secrets to hiring for different roles. We talk about DISC profiles and questions you should ask in the interview process and how these two go together so you can hire the best person for your team and your role.

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According to Psychology Today, the broken windows theory states that visible signs of disorder and misbehavior in an environment encourage further disorder and misbehavior leading to escalating behavior. This can be applied to businesses as well. In this episode, we explore what those broken windows can be when running your own business.

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We've been stressing the importance of team culture over the last few episodes, and there's a good reason. MSP's culture is just as important as your Intellectual Property. 

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When you hear the words "team culture" most people get a warm and fuzzy feeling. What we don't generally talk about is differences that cultures experience as they get larger. In this episode Paul explores the team cultures and the pros and cons of the way that the different cultures operate. 

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We all like to think that we hire only the best. Why would we hire anyone else? But how do we keep them being the best and make sure they are the right people for our team. In this podcast, Paul explores how to hire the best for your company and maintain group dynamics. 

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In today's podcast, we're talking about the journey of the bus, who's on it and where it's going. What is the bus? It's the direction your business is going. We discuss the importance of having your team buy into the direction and goals of the business, and how that affects growth. Enjoy!

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Contrary to popular belief, MSPs are in the business of people, not technology. When looking to expand your team, it's important to keep this in mind when hiring. Learn more about the human side of MSPs in today's podcast, In the Business of People, or Technology?

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COVID-19 has changed the way we work and how we do work. How do you run a successful team remotely? How do you ensure that productivity matches what it would be with in office supervision. All is discussed in this podcast, Running a Successful Remote Team.

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