Skip to main content
Music Retail Podcast

Music Retail Podcast

By Donovan Bankhead
A podcast dedicated to instrumental music retailers, featuring interviews with the best retailers in our industry, as well as other leaders.

Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.
Listen on
Where to listen
Apple Podcasts Logo

Apple Podcasts

Breaker Logo

Breaker

Google Podcasts Logo

Google Podcasts

Overcast Logo

Overcast

Pocket Casts Logo

Pocket Casts

RadioPublic Logo

RadioPublic

Spotify Logo

Spotify

Stitcher Logo

Stitcher

Currently playing episode

Menzie Pittman - Contemporary Music Center - 2016 NAMM Dealer of the Year

Music Retail Podcast

Menzie Pittman - Contemporary Music Center - 2016 NAMM Dealer of the Year

Music Retail Podcast

1x
Larry Noto - Music Land (Bel Air, MD) NAMM Best Store Turn Around Winner 2016!
A second generation business is always a challenge - even more so when the first generation was a local LEGEND that ran the entire business from his head!
1:19:57
September 18, 2020
Laura Penrose - the New Owner of Nick Rail Music! Being a new retail owner, and sexism in MI?
Today’s conversation was really interesting. Laura purchased Nick Rail Music in the fall of 2019, right before the global pandemic. We discuss how things are going, her background, and we had a really interesting and honest conversation about sexism in MI - you’ll definitely want to tune in!
1:19:21
August 27, 2020
What is Clienteling and why is it the most important thing you could be doing for your store?
Maureen Doron, from women’s fashion retailer Skirt, shares with us what is clienteling and how it can dramatically grow your revenues. THIS IS ONE OF MY FAVORITE INTERVIEWS - IT’S A MUST LISTEN!
1:03:10
July 26, 2020
Jeff Bertrand - Bertrand’s Music, San Diego, California - Growing your biz amongst tough competition
Bertrand’s Music - an eight-location school music dealer based in San Diego, has grown their business despite a lot of tough competion. In this episode, Jeff shares lessons learned, leadership advice, and so much more.
1:30:59
July 3, 2020
Joel Menchey - Menchey Music. Growing your business through more locations & affiliate stores...
Joel found himself in a difficult position - how do you continue to grow your regional music business when there is lots of competition? Joel also shares his thoughts on whether it’s better to buy our build, his thoughts on the best Point of Sale & E-commerce for School Music Dealers, thoughts about this fall, and so much more!
1:31:26
June 21, 2020
Third Rock Music Center - Cincinnati, OH. When life gives you lemons, you open a NAMM Top 100 store!
When the music store that Greg was working for decided to get out of combo, he and his wife, Angela, decided to go their own way and open their own guitar shop! Since that fateful day, Third Rock Music Center has been a NAMM Top 100 Dealer, a nominee for Best Merchandising and Store Design, and much more!
1:13:45
June 6, 2020
Leslie Faltin - Instrumental Music Center - Tucson, AZ. A great chat with the cool mom of MI!
Leslie and I talk about how IMC came to be, the difficulties she has with dealing with all of the COVID stuff, the difficulties of starting a store from scratch, and so much more!  Also, now available with video on YouTube!  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:31:35
May 20, 2020
Tim Pratt - President of Dietze Music in Nebraska. How to pay off debt and keep growing!
So, what’s it like for someone with only a high school education (and a guitar player, no less) to take over one of the top music retail businesses in Nebraska? What lessons did he learn along the way to pay off millions in debt and keep growing? Take a listen to find out! Now also available on Youtube! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:35:10
May 7, 2020
Chuck Surack - Sweetwater. How does one build a business that lasts - all starting from home!
Sweetwater is on track to soon be a billion dollar business - one with almost no debt, a terrific reputation in the industry and with customers. How did Chuck do it? And how is he managing his business during the COVID pandemic of 2020? Plus, like a good box of Raisin Bran, there are TWO SCOOPS of new parts of the Sweetwater story unveiled in this episode! Listen and be the first to know what’s coming next for this super giant! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:26:43
April 23, 2020
What do you do when your business is shut down by a global pandemic? Featuring Rand & Cindy Cook
Candyman Strings & Things was one of the first business in our industry forced to close due to the COVID-19 pandemic. How did this NAMM Dealer of the Year award winner handle this crisis? Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
57:34
March 29, 2020
Palmer Music. Life of a new(er) music retailer, dealing with the Corona virus, fast track to success
I’m publishing this episode early due to the conversation about the Corona virus. While we share our thoughts about the hysteria behind the virus, this is not intended to downplay it’s importance, rather we are sharing our desire for people to remain calm and take reasonable precautions. I wanted to air this episode right after the previous one as kind of a book end - the end of one business and the beginning of another... We also discuss how he tripled his lesson program over the last two years, his thoughts on hiring, and why and when you should look at hiring a consultant.
1:18:02
March 13, 2020
Gerson Rosenbloom - How did one of the industry’s top stores close? MUST LISTEN!
This episode is one of the most insightful and thought provoking episodes yet! Listen up! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:12:40
March 3, 2020
Robin Jean & Kimberly Deverell - San Diego Music Studio. Get ready to laugh and learn!
Want to hear of a crazy way to do group lessons? How about how to recruit for new employees? Want to hear embarrassing stories about me? Then stay tuned! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:26:41
February 19, 2020
Jonathan Shue - Dusty Strings. Group lessons, store culture, and more!
Why would you put an $8,000 guitar in a beginner's hands? What's the advantage of group lessons over private? When's the right time to close a lesson sale? Listen and learn! Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:30:37
January 6, 2020
Frank Pampenella - PM Music Center. A former upstart becomes a major player in Chicago!
From humble beginnings to a major player in the school music scene in Chicago, Frank Pampenella has guided PM Music Center to annual growth year after year.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:17:15
December 23, 2019
Gabriel O’Brien - the Retail Rebel! This is an MBA in Retail Marketing. You’re Welcome. :)
This episode we discuss leadership, what to do when you've hit the ceiling, how to get the most out of your video content, and so much more. If you'd like video or marketing help, reach out to gabe at Gabriel@upperhandstudios.com or visit his website Upperhandstudios.com.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:33:01
December 7, 2019
Pete Sides - Robert M. Sides Family Music Center. This episode is an MBA for School Dealers.
Topics include:Family business succession, college education for retail store owners, rental growth through aquisition and how to keep those new customers, finding road reps, the RTO changes in the 90s, the value of value brands, long range planning, and how to make the most of your NAMM show. Whew!  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:19:06
November 17, 2019
Sammy Ash - Sam Ash Music. What is it like to be the largest family owned music chain?
What a treat it was to get to talk with Sammy Ash about Sam Ash Music, his thoughts on the other national competitor, how he feels about vendors selling direct (here’s looking at you, Fender), and much more!  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:17:22
October 30, 2019
Michael Cathrea - Resonate Music - How to build a thriving music lessons program.
In this conversation with Michael we discuss how to build a thriving lesson program that surpasses the competition.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:47:41
October 13, 2019
Will Mason - Mason Music. Simple Ways to Motivate and Empower Your Team
Do you ever feel as if there’s a bottleneck at your store? Your staff is constantly coming to you with questions, complaints and concerns, and you start to develop “decision fatigue.” (It’s a real thing—look it up.) This is one of the biggest reasons businesses fail to grow. Don’t be the lid on your organization! In this presentation, Will Mason of Mason Music will cover four basic but incredibly effective techniques that will help you better train and empower your team to run the business for you. Mason leads a team of 60 people at four different locations, and he attributes his company’s growth to developing this team to lead. Discover how to step out of the daily grind and focus on the big picture, creating opportunity for long-term planning, goal setting and business growth.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:31:34
September 15, 2019
Cindy & Rand Cook, Candyman Strings & Things, Sante Fe, NM. NAMM Dealer of the Year!
Yet ANOTHER interview from a NAMM Top 100 Dealer of the Year! Cindy and Rand Cook share their thoughts, insights, and the challenges they see in our industry and in running their business as it celebrates it’s 50th Anniversary.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:18:50
July 19, 2019
Lauren Haas Amanfoh - Royalton Music Center.
Lauren has a great story - she’s a busy wife and mom, NAMM board member, and, of course, music store owner. Her full line music store is beautiful, and she has built a terrific business.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
1:03:17
July 2, 2019
Menzie Pittman - Contemporary Music Center - 2016 NAMM Dealer of the Year
Today's conversation with Menzie covers authenticity, competing against big-box stores and franchises, and being involved with the NAMM fly-in for music advocacy. Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
1:03:11
June 25, 2019
Tristann Rieck - Brass Bell Music. Managing transitions in a generational family busines
In this episode, Tristann Rieck, owner of Brass Bell Music in Milwaukee, WI talks about dealing with ownership transitions in a generational business, coming back from bankruptcy, and why you should be doing more with music advocacy. Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
1:14:54
June 18, 2019
Randy Shayler - Zeswitz Music. Metrics That Matter!
Do you want to know what metrics matter most in your business? Then you will definitely want to listen to this! Randy is one of the smartest people in our industry, and I was delighted to get to speak with him for this interview. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
54:33
June 11, 2019
Lori Supinie - Senseney Music (NAMM 2011 Dealer of the Year)
Know your numbers and know your business. Do you want know what someone with an actual accounting background focus on when they own a music store? Do you wonder what key financials and metrics you should know in your business? Then you will definitely want to listen to this! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
1:09:06
June 4, 2019
Robert Christie - A&G Central Music. How Service Can Truly Set You Apart
We always hear how service makes a difference, but most retailers just give this lip service without really creating services that set you apart from a crowd. Today you can hear how Robert Christie has done just that. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
1:12:00
May 28, 2019
Tim Spicer - Spicer's Music a.k.a. The Dream Team
Do you want to learn how to get your team more involved with your business? Want to learn how to pull of an event so huge it earns a Guiness Record? Then you will definitely want to listen to this! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
1:17:31
May 27, 2019