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Music Retail Podcast

Music Retail Podcast

By Donovan Bankhead
A podcast dedicated to instrumental music retailers, featuring interviews with the best retailers in our industry, as well as other leaders.

Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.
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Currently playing episode

Lauren Haas Amanfoh - Royalton Music Center.

Music Retail Podcast

Lauren Haas Amanfoh - Royalton Music Center.

Music Retail Podcast

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Chris Trombley - John Keal Music. Just EMBRACE It!
Chris shares how he went from a substitute teacher needing a job to the owner of John Keal Music.
45:58
June 28, 2021
Wanna Know How to Build Your Business to Last 100+ Years? Nick & CJ Averwater (Amro Music) Share!
What does it take for a business to thrive for a century? Listen and find out!
01:03:32
June 14, 2021
Beth Houlihan - Kidder Music (Peoria, IL). The 2nd Generation Family Music Store.
Beth shares the history of Kidder Music, how it was founded by her parents, and her experience growing up and taking over the day to day.
54:10
May 31, 2021
Lesson Studio Update: Mason Music, Resonate Music School, San Diego Music Studios
How has the pandemic affected music studios - specifically those businesses that are primarily focused on teaching? What are their thoughts on the future?
01:23:07
May 20, 2021
Lee Anderton - Anderton’s Music, How They Became a Youtube Super Star!
Anderton’s history is like many in our industry - but how did they rise up to become one of the MI retail giants?
01:37:48
May 3, 2021
Retail from the other side of the counter - Jon Kluiter shares observations from the rep’s view.
Jon is not only an MI industry rep, he also represents products in the powersports industry as well. And, fun fact, he used to own the store that I purchased in KC!
01:03:28
April 19, 2021
MI SalesTrak is one of the best, easiest, quickest things you can do. And it’s FREE!
Jim Hirschberg explains what MI SalesTrak does, how it works, what benefits you get from participating in the program, and how to get started.
30:37
April 5, 2021
Mike & Miriam Risko - Risko Music. You need to improve your virtual lessons - this episode will help
Have a retail question? Want a free coaching session? Go to http://www.musicretailconsulting.com/
01:32:57
March 22, 2021
I Want to Hear from You!
Voice Messages Hey Friends! I want to hear from you! If you have thoughts on today’s episodes, have a suggestion for a future guest, or just have something you want to ask or share, look in the show notes of your podcasting app and click the link to send in a voice message. I’d love to hear from YOU!
00:26
March 18, 2021
Whitney Brown Grisaffi - Ted Brown Music. Adapt to thrive in an everchanging marketplace!
Whitney gives us a quick history of Ted Brown Music and how she came to be President, and then we have some fascinating conversations about adaption, adoption, and more!
01:17:59
March 8, 2021
Cris Behrens - Summerhays Music Center. Listen and learn to the best marketing promotion ever!
Cris shares not only his best marketing promotion, but also talks about what it’s like working in a family business when the patriarch and CEO passes, plus some GREAT ideas on staff development that you can put in to place today!
01:24:57
February 22, 2021
Jen Tabor, owner of Souldier Straps, talks about starting a company from scratch, and more!
How did one of my favorite strap companies get started? What bit of happenstance changed Jen’s life and the life of her employees? Why did she go work for Gator cases, and is she glad to be back at the helm of Souldier? Listen to find out!
01:22:09
February 8, 2021
Guest Host Robert Christie (A&G Central Music) Interviews Me (Donovan Bankhead, Springfield Music!)
Learn everything you’ve ever wanted to know about me (and then some) in this very special episode.
01:04:37
January 25, 2021
Zach Phillips - NAMM’s PD Director, tells you what to expect for the upcoming Believe in Music Week!
In addition to Believe in Music Week, we also talk the highs and lows of our industry, life lessons learned thus far, and more!
01:06:42
January 9, 2021
Larry Noto - Music Land (Bel Air, MD) NAMM Best Store Turn Around Winner 2016!
A second generation business is always a challenge - even more so when the first generation was a local LEGEND that ran the entire business from his head!
01:21:39
September 18, 2020
Laura Penrose - the New Owner of Nick Rail Music! Being a new retail owner, and sexism in MI?
Today’s conversation was really interesting. Laura purchased Nick Rail Music in the fall of 2019, right before the global pandemic. We discuss how things are going, her background, and we had a really interesting and honest conversation about sexism in MI - you’ll definitely want to tune in!
01:21:03
August 27, 2020
What is Clienteling and why is it the most important thing you could be doing for your store?
Maureen Doron, from women’s fashion retailer Skirt, shares with us what is clienteling and how it can dramatically grow your revenues. THIS IS ONE OF MY FAVORITE INTERVIEWS - IT’S A MUST LISTEN!
01:06:24
July 26, 2020
Jeff Bertrand - Bertrand’s Music, San Diego, California - Growing your biz amongst tough competition
Bertrand’s Music - an eight-location school music dealer based in San Diego, has grown their business despite a lot of tough competion. In this episode, Jeff shares lessons learned, leadership advice, and so much more.
01:32:40
July 3, 2020
Joel Menchey - Menchey Music. Growing your business through more locations & affiliate stores...
Joel found himself in a difficult position - how do you continue to grow your regional music business when there is lots of competition? Joel also shares his thoughts on whether it’s better to buy our build, his thoughts on the best Point of Sale & E-commerce for School Music Dealers, thoughts about this fall, and so much more!
01:33:07
June 21, 2020
Third Rock Music Center - Cincinnati, OH. When life gives you lemons, you open a NAMM Top 100 store!
When the music store that Greg was working for decided to get out of combo, he and his wife, Angela, decided to go their own way and open their own guitar shop! Since that fateful day, Third Rock Music Center has been a NAMM Top 100 Dealer, a nominee for Best Merchandising and Store Design, and much more!
01:15:26
June 6, 2020
Leslie Faltin - Instrumental Music Center - Tucson, AZ. A great chat with the cool mom of MI!
Leslie and I talk about how IMC came to be, the difficulties she has with dealing with all of the COVID stuff, the difficulties of starting a store from scratch, and so much more!  Also, now available with video on YouTube!  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:33:16
May 20, 2020
Tim Pratt - President of Dietze Music in Nebraska. How to pay off debt and keep growing!
So, what’s it like for someone with only a high school education (and a guitar player, no less) to take over one of the top music retail businesses in Nebraska? What lessons did he learn along the way to pay off millions in debt and keep growing? Take a listen to find out! Now also available on Youtube! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:36:51
May 7, 2020
Chuck Surack - Sweetwater. How does one build a business that lasts - all starting from home!
Sweetwater is on track to soon be a billion dollar business - one with almost no debt, a terrific reputation in the industry and with customers. How did Chuck do it? And how is he managing his business during the COVID pandemic of 2020? Plus, like a good box of Raisin Bran, there are TWO SCOOPS of new parts of the Sweetwater story unveiled in this episode! Listen and be the first to know what’s coming next for this super giant! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:28:25
April 23, 2020
What do you do when your business is shut down by a global pandemic? Featuring Rand & Cindy Cook
Candyman Strings & Things was one of the first business in our industry forced to close due to the COVID-19 pandemic. How did this NAMM Dealer of the Year award winner handle this crisis? Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
59:16
March 29, 2020
Palmer Music. Life of a new(er) music retailer, dealing with the Corona virus, fast track to success
I’m publishing this episode early due to the conversation about the Corona virus. While we share our thoughts about the hysteria behind the virus, this is not intended to downplay it’s importance, rather we are sharing our desire for people to remain calm and take reasonable precautions. I wanted to air this episode right after the previous one as kind of a book end - the end of one business and the beginning of another... We also discuss how he tripled his lesson program over the last two years, his thoughts on hiring, and why and when you should look at hiring a consultant.
01:19:44
March 13, 2020
Gerson Rosenbloom - How did one of the industry’s top stores close? MUST LISTEN!
This episode is one of the most insightful and thought provoking episodes yet! Listen up! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:14:22
March 3, 2020
Robin Jean & Kimberly Deverell - San Diego Music Studio. Get ready to laugh and learn!
Want to hear of a crazy way to do group lessons? How about how to recruit for new employees? Want to hear embarrassing stories about me? Then stay tuned! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:28:23
February 19, 2020
Jonathan Shue - Dusty Strings. Group lessons, store culture, and more!
Why would you put an $8,000 guitar in a beginner's hands? What's the advantage of group lessons over private? When's the right time to close a lesson sale? Listen and learn! Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:33:29
January 6, 2020
Frank Pampenella - PM Music Center. A former upstart becomes a major player in Chicago!
From humble beginnings to a major player in the school music scene in Chicago, Frank Pampenella has guided PM Music Center to annual growth year after year.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:19:29
December 23, 2019
Gabriel O’Brien - the Retail Rebel! This is an MBA in Retail Marketing. You’re Welcome. :)
This episode we discuss leadership, what to do when you've hit the ceiling, how to get the most out of your video content, and so much more. If you'd like video or marketing help, reach out to gabe at Gabriel@upperhandstudios.com or visit his website Upperhandstudios.com.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:33:43
December 7, 2019
Pete Sides - Robert M. Sides Family Music Center. This episode is an MBA for School Dealers.
Topics include:Family business succession, college education for retail store owners, rental growth through aquisition and how to keep those new customers, finding road reps, the RTO changes in the 90s, the value of value brands, long range planning, and how to make the most of your NAMM show. Whew!  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:19:49
November 17, 2019
Sammy Ash - Sam Ash Music. What is it like to be the largest family owned music chain?
What a treat it was to get to talk with Sammy Ash about Sam Ash Music, his thoughts on the other national competitor, how he feels about vendors selling direct (here’s looking at you, Fender), and much more!  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:19:03
October 30, 2019
Michael Cathrea - Resonate Music - How to build a thriving music lessons program.
In this conversation with Michael we discuss how to build a thriving lesson program that surpasses the competition.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:49:22
October 13, 2019
Will Mason - Mason Music. Simple Ways to Motivate and Empower Your Team
Do you ever feel as if there’s a bottleneck at your store? Your staff is constantly coming to you with questions, complaints and concerns, and you start to develop “decision fatigue.” (It’s a real thing—look it up.) This is one of the biggest reasons businesses fail to grow. Don’t be the lid on your organization! In this presentation, Will Mason of Mason Music will cover four basic but incredibly effective techniques that will help you better train and empower your team to run the business for you. Mason leads a team of 60 people at four different locations, and he attributes his company’s growth to developing this team to lead. Discover how to step out of the daily grind and focus on the big picture, creating opportunity for long-term planning, goal setting and business growth.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:33:08
September 15, 2019
Cindy & Rand Cook, Candyman Strings & Things, Sante Fe, NM. NAMM Dealer of the Year!
Yet ANOTHER interview from a NAMM Top 100 Dealer of the Year! Cindy and Rand Cook share their thoughts, insights, and the challenges they see in our industry and in running their business as it celebrates it’s 50th Anniversary.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:20:32
July 19, 2019
Lauren Haas Amanfoh - Royalton Music Center.
Lauren has a great story - she’s a busy wife and mom, NAMM board member, and, of course, music store owner. Her full line music store is beautiful, and she has built a terrific business.  Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business.  Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com
01:04:00
July 2, 2019
Menzie Pittman - Contemporary Music Center - 2016 NAMM Dealer of the Year
Today's conversation with Menzie covers authenticity, competing against big-box stores and franchises, and being involved with the NAMM fly-in for music advocacy. Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
01:03:54
June 25, 2019
Tristann Rieck - Brass Bell Music. Managing transitions in a generational family busines
In this episode, Tristann Rieck, owner of Brass Bell Music in Milwaukee, WI talks about dealing with ownership transitions in a generational business, coming back from bankruptcy, and why you should be doing more with music advocacy. Hosted by Donovan Bankhead, President at Springfield Music, Inc - a NAMM Top 100 Full-Line Instrumental Music Retail Business. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
01:15:37
June 18, 2019
Randy Shayler - Zeswitz Music. Metrics That Matter!
Do you want to know what metrics matter most in your business? Then you will definitely want to listen to this! Randy is one of the smartest people in our industry, and I was delighted to get to speak with him for this interview. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
56:15
June 11, 2019
Lori Supinie - Senseney Music (NAMM 2011 Dealer of the Year)
Know your numbers and know your business. Do you want know what someone with an actual accounting background focus on when they own a music store? Do you wonder what key financials and metrics you should know in your business? Then you will definitely want to listen to this! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
01:09:49
June 4, 2019
Robert Christie - A&G Central Music. How Service Can Truly Set You Apart
We always hear how service makes a difference, but most retailers just give this lip service without really creating services that set you apart from a crowd. Today you can hear how Robert Christie has done just that. Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
01:13:42
May 28, 2019
Tim Spicer - Spicer's Music a.k.a. The Dream Team
Do you want to learn how to get your team more involved with your business? Want to learn how to pull of an event so huge it earns a Guiness Record? Then you will definitely want to listen to this! Want help with your business? Find Articles, Resources, and Coaching/Consulting services at http://www.musicretailconsulting.com Podcast Website: https://anchor.fm/musicretail
01:19:13
May 27, 2019