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NCSEA On Location

NCSEA On Location

By NCSEA
Interviews and discussions with Human Services professionals and other stakeholders. Recorded on location and meetings and events around the world. All the music contained in the podcast is used by permission and is written and performed by Joe Mamlin.
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Y’All Come to Charlotte: Get Ready to Level-Up!
This episode comes to you from Pleasanton, California; Concord, North Carolina; Raleigh, North Carolina; and Anchorage, Alaska.  Tim Lightner (Alaska CSSD) hosts a conversation with the co-chairs of the 2022 Leadership Symposium:  Phyllis Nance (Director, Alameda County DCSS), Linda Rhyne-McKinley (Quality and Training Supervisor, Mecklenburg County CSE) and Carla West (Sr. Director of Economic Security/State IV-D Director, NC DHHS, Div. of Social Services).  Listen as they talk about how they got involved in the child support program, and with NCSEA.  Hear them discuss this year’s Leadership Symposium – the planning, the location, the plenaries, and workshops –and this year’s theme of “Level-Up:  Transforming Tomorrow’s Leaders.”
49:02
May 18, 2022
How Courts Responded to the Pandemic: Using Technology as a Tool
Today’s episode comes to you on location from Massachusetts, California, Indiana, Georgia, Maryland, and Alaska. It is hosted by Tim Lightner and Keith Lewis and the conversation is how the courts responded to the pandemic. On this important topic we welcome a wide variety of practitioners and researchers in this discussion. Joining us today are Jolie Sheppick, Susan Smith, Terri Jones, Elaine Sorensen, and Ethan McKinney. This excellent panel discusses the many creative ways that courts around the country addressed the pandemic and the changing needs of the public they serve.
01:00:59
April 27, 2022
Behind the Scenes of NCSEA’s Web Talks
This episode comes to you from the states of Georgia, Virginia, Louisiana and New Mexico. Mariellen Keely (Virginia Child Support) hosts today’s conversation, and is joined by Robbie Endris (Conduent), Shareda Morgan (GA Child Support) and Laura Galindo (CSG Government Solutions). They talk about their careers in child support, and their work on the NCSEA Web Talk committee. Listen as they share how the web talk year is planned, as well as some of their favorite web talks that are special to them. They also discuss how to get involved in NCSEA committees, whether it be this one, or others.
28:17
April 20, 2022
Neutrality in Child Support Service Delivery
This episode is co-hosted by Pat O’Donnell (YoungWilliams) and Brandi Gallebo (Franklin County CSEA) and comes to you from Illinois, Ohio, and Arizona.  They welcome Doreen Nicholas, who is a Survivor Engagement and Systems Change Specialist at the Arizona Coalition to End Sexual and Domestic Violence.  Some of you may have heard Ms. Nicholas speak at the 2022 NCSEA Policy Forum in Washington DC.  Today they discuss the importance of neutrality in child support program service delivery, particularly how that impacts domestic and sexual violence survivors.  Hear about Ms. Nicholas’ career journey; and the Arizona Coalition’s mission of intervention, ending domestic and sexual violence, as well as promoting equity among all people – and how this intersects with the child support program.
17:11
April 06, 2022
Getting to Know NCSEA’s Own, Katie Kenney
This episode of NCSEA On Location is coming to from Norwalk, Connecticut; Columbus, Ohio; Canton, Ohio and Anchorage, Alaska. Co-hosts Tim Lightner (AK Child Support), Brandi Gallebo (Franklin County CSEA) and Ann Durkin (Stark County, Ohio Child Support) welcome NCSEA’s newest staff member, Katie Kenney, Senior Manager of Professional Development. It’s an opportunity to get to know Katie, her life experiences, and how she came to know about NCSEA. Listen to Katie’s first impressions, including her introduction to the 2022 Policy Forum, and what her roles will be going forward. Get to know some fun facts, and most of all, hear Katie’s passion and excitement as she joins NCSEA.
31:03
March 30, 2022
NCSEA-U: A Preview to a Great Opportunity
Today’s episode comes to you on location from Canton, Ohio; Lansing, Michigan; and Seattle, Washington. Hosted by Ann Durkin (Stark County, Ohio Child Support) she welcomes her guests Erin Frish and Wally McClure -- co-instructors of the NCSEA-U Program. NCSEA-U is held in conjunction with the Leadership Symposium, which will take place in Charlotte, North Carolina this August. If you’re interested in participating in NCSEA-U, the registration deadline is 3/31/22. It’s an excellent opportunity and these are top-notch instructors!
27:47
March 23, 2022
Diversity, Equity, and Inclusion: Continuing the Conversation with Dr. Deirdre S. Williams
Coming to you from Columbus, Ohio, Sugarland, Texas and Anchorage, Alaska. Join co-hosts Tim Lightner (Alaska Child Support Services Division) and Brandi Gallebo (Franklin County CSEA) as the speak with Dr. Deirdre S. Williams (Chief Bridge Builder, Leadership Development at U-Bridge Project Consulting). You may have heard Dr. Williams speak at the 2022 NCSEA Policy forum in Washington DC. Now join us as she continues the conversation on Diversity, Equity, and Inclusion: Living What You are Learning.
49:43
March 16, 2022
Intergovernmental Hot Topics!
This episode comes to you from Saratoga, New York; Richmond, Virginia; and Anchorage, Alaska. Tim Lightner (Alaska CSSD) and Mariellen Keely (VA Grants & Initiatives Consultant Senior) have a conversation with Rob Velcoff (Intergovernmental Support Services). Rob talks about his career with his different roles in the child support program, and where his journey has taken him.  Rob discusses what are some of the “hot topics” in intergovernmental casework, some of its challenges, and identifies some of the “wins”.  They also talk about his recent article in the January issue of the NCSEA Child Support CommuniQue (CSQ)– “Intergovernmental Hot Topics!” and his upcoming plenary by the same title at the 2022 NCSEA Policy Forum. You can contact Rob Velcoff at robvelcoff@intergovernmentalsupportservices.com if you have any questions of what he discussed during this podcast.
58:19
January 26, 2022
Helping Families Thrive: Principles of Procedural Justice
This episode comes to you from Illinois and multiple locations in Ohio. Pat O’Donnell (YoungWilliams) and co-host Ann Durkin (Stark County, OH Job and Family Services) are joined by Susan Brown (Director of Franklin County, OH Child Support Enforcement) and Rob Pearson (Deputy Director of Child Support, Stark County Job and Family Services). They discuss procedural justice and how it can be integrated into child support and case management, share their experiences with the Procedural Justice-Informed Alternatives to Contempt (PJAC) demonstration project, and talk about how they are incorporating procedural justice pre-contempt practices and implementing case management into their programs. They also talk a little bit about their history and background in the child support program.
34:02
January 19, 2022
A Preview to the 2022 NCSEA Policy Forum
Today’s On Location comes to you from Update New York, Wisconsin and Anchorage, Alaska. The focus of today’s show is the NCSEA Policy Forum, scheduled to take place at the JW Marriot in Washington DC February 3rd through 5th, 2022. Tim Lightner welcomes co-chairs of the event, Margot Bean (Deloitte Consulting) and Connie Chesnik (Administrator of the Division of Family and Economic Security in the Wisconsin Dept of Children and Families). They talk a little bit about their own backgrounds in the child support program, as well as the conference itself, the themes and what we might expect from this year’s event.
22:21
January 05, 2022
Who Do We Serve, and Do We Serve Them Well?
Today’s episode comes to you on location from North Dakota, Massachusetts, and Anchorage, Alaska. The topic is Who do we serve, and do we serve them well? It’s an in-depth look at the child support program looking at things we do well now, and things that we might be able to do better in the future. The show today is hosted by Tim Lightner and joining him today as co-host is Chris Breen (Deputy Director of the Northern Region for the Massachusetts child support program). They welcome guest Jim Fleming (Director of the North Dakota Child Support program, as well as NCSEA’s President-Elect).
46:06
December 08, 2021
The Presidents of WICSEC
This episode is hosted by Tim Lightner (Alaska Child Support Services Division) as he welcomes the immediate past-president and current president of our sister organization, the Western Intergovernmental Child Support Engagement Council, better known as WICSEC.  Our guests includes Veronica Riley, who is the current president of WICSEC.  Veronica is the Assistant Director for the Department of Child Support Services in San Joaquin County, California.  Also on the program is Ellen Rutledge, who is the immediate past-president of WICSEC.  Ellen is the Director of Professional Development for YoungWilliams.  They talk about all-things WICSEC, including it's history, the recent 2021 Annual Training Conference; and how the organization supports the child support community.
52:26
November 24, 2021
NCSEA’s 2021 Outstanding Leader Award
In this episode, Pat O’Donnell wraps up her series on NCSEA’s 2021 Leadership Awards.  Coming to you from locations in San Diego, California and Chicago, Illinois, Pat O’Donnell (YoungWilliams) hosts a conversation with Robert Lafer (Chief Legal Counsel, San Diego Department of Child Support Services) on being awarded the 2021 NCSEA Outstanding Leader Award.  They talk about Rob’s ongoing and impactful accomplishments in the child support program; what led him to his current role; and transitioning to a balanced approach to help both parents support their children.  They also talk about the innovations used in the child support program during this past, challenging year through the pandemic.
28:50
November 17, 2021
The National Tribal Child Support Association: Striving to Improve the Quality of Life for Indian Children
This episode is hosted by Tim Lightner (Alaska CSSD) and Ann Marie Ruskin (Executive Director, NCSEA), as they welcome the immediate past-President, and current President of our sister-organization, The National Tribal Child Support Association (NTCSA). Our guests include Sandy Cloer who is the current President of the association. Sandy is the Child Support Director of the Eastern Band of Cherokee Indians in western North Carolina. Also on the program is Marsha Harlan, the immediate past President who just completed her second term in that role. Marsha is an attorney and a tribal court judge working in multiple programs across the country. Listen as they have an engaging conversation about his history and origin of NTCSA and striving to improve the quality of life for Indian children through communication, training, and public awareness.
42:35
November 10, 2021
The 2017 Uniform Parentage Act: Meeting the Needs of Families and Children
This edition of On Location comes to you from locations of Boston, Massachusetts; Denver, Colorado; and Anchorage, Alaska.  Your host, Tim Lightner (Alaska Child Support Services Division) has an engaging conversation with Patience (Polly) Crozier and Diane Potts.  Polly is the Senior Staff Attorney with the GLAD’s GLBTQ Legal Advocates and Defenders, and Diane Potts is the Vice President of Child Support and Workforce Services at PublicKnowledge.  You may remember hearing Polly present at the 2021 NCSEA Policy Forum, in the plenary titled:  "Parentage 2.0:  Breaking Down Barriers for Same Sex Families.”  Today they have a conversation on the Uniform Parentage Act (UPA), it’s history and significance, including voluntary parentage agreements.  They discuss the benefits to establish parentage for children, the adoption of the UPA by states, acknowledgement by the federal government, and the implications and importance to child support programs and the families that we serve.
52:58
November 03, 2021
The Pass-Through: Flowing More Collections to the Family
Today’s episode is hosted by Greg Wilson (the Executive Director of the California Child Support Director’s Association and member of the NCSEA Communications Committee and Podcast Subcommittee). Greg is joined by Kathy Sokolik and Elizabeth Morgan (both of PublicKnowledge) for a second in a series about the child support pass-through.  They discuss the history of the pass-through going all the way back to the 80’s; how and why it started; some of the legal and regulatory background; and how this is impacting states’ decisions on current distribution policy.
55:54
October 27, 2021
Customer Service: Lifeline to Child Support
On this episode, Pat O’Donnell (YoungWilliams) has a conversation with Carol Beecher (Director, Alaska Child Support Services), Lee Bjerklie (North Dakota Assistant Director for Customer Service) and Michele Cristello (Director, Massachusetts Child Support Program). They talk about how their programs provide customer service, and how government agencies experience unique challenges. They discuss how different states are delivering customer service to their participants in a time of COVID. Listen as they share their responsibilities in their current positions, and their stories of what led them to the child support program.
47:34
October 20, 2021
NCSEA’s 2021 National Emerging Leader Award
This episode was recorded on location in the Commonwealth of Virginia and Illinois.  Pat O’Donnell (of YoungWilliams) continues her series on NCSEA’s 2021 awards, by having a conversation with Barbara Lacina (Division Director of the Commonwealth of Virginia’s Division of Child Support Enforcement) – the recipient of the 2021 NCSEA National Emerging Leader Award.  They talk about recognizing Barbara’s ongoing and impactful accomplishments since being appointed to her position in January of 2020, and what it was like to take on a new responsibility as a new director during the onset of the COVID pandemic.  They also discuss leadership skills that were utilized to meet critical challenges; to deliver high quality services to the families that are served across the commonwealth; and how focusing first on building relationships was key to connecting with people and to build credibility.
32:16
September 29, 2021
NCSEA’s 2021 Innovative Partnership / Collaboration Award
This episode was recorded on location in Illinois and Massachusetts and is hosted by Pat O’Donnell -- a long-time member of our Podcast subcommittee, and frequent host on this program. Pat welcomes Domenic Dicenso, who is the Deputy Court Administrator for the Commonwealth of Massachusetts Probate and Family Court Department. This Department was awarded the 2021 NCSEA Innovative Partnership and Collaboration Award at the recent national conference in Austin, Texas. Today we get to hear more about the program that led to this award; how it has impacted their caseload and the families that they serve; and what they hope to do in the future.
20:03
September 22, 2021
NCSEA’s 2021 Program Awareness Award
Join Pat O’Donnell of YoungWilliams as she has a conversation with Mariellen Keely, the Digital Marketing Project Director for the Commonwealth of Virginia’s Division of Child Support Enforcement.  They talk about Virginia being the recipient of the NCSEA 2021 Program Awareness Award for #SupportVAKids:  the digital marketing campaign for the Virginia Child Support Program, how the campaign was designed and what it entailed.
16:29
September 15, 2021
A New Take on the Child Support Pass-Through Payment
This episode comes to you from multiple locations in California and Colorado.  Greg Wilson (Executive Director of the Child Support Director’s Association (CSDA in California) and NCSEA member) has a conversation with Larry Desbien (Director, Colorado Child Support Services Division) and David Kilgore (Director, California Department of Child Support Services).  The talk about what is a pass-through payment and how it works—including a historical perspective.  Listen as they discuss pass-through’s and what some states are doing differently to pass-through more child support collected directly on to the family.
45:37
September 01, 2021
Continuing the Leadership: An interview with NCSEA Presidents—Lisa Skenandore and Lori Bengston
Tim Lightner welcomes the outgoing president, Lisa Skenandore and the incoming president, Lori Bengston of the National Child Support Enforcement Association (NCSEA).  From locations in Wisconsin, Nebraska and Alaska, get a chance to learn more about Lisa and Lori -- their stories of where their journeys have led them, and where they (and NCSEA) are headed.  Hear also about how they got involved with NCSEA.
27:40
August 25, 2021
An Engaging Conversation with ERICSA’s Presidents
On Location comes to you from Indianapolis, Indiana, Lebanon, Ohio and Brooklyn, New York.  Nick Palos leads a discussion with child support leaders who help shepherd the Eastern Regional Interstate Child Support Association (ERICSA):  Tommy Howard (1st Assistant Prosecutor and Director of Warren County, OH Child Support Enforcement) and Mike McGuire (Deputy Prosecuting Attorney, and Division Supervisor for the Marion County, IN Child Support Division).  Join them  as they discuss NCSEA’s sister-organization, ERICSA:  their leadership; what they strive to do; and the challenges that they have faced during their tenure.
36:32
August 18, 2021
Getting In on Incentives: Perspectives on Performance Measures
Coming to you from North Dakota, Michigan and Alaska, Sharon Pizzuti and Tim Lightner have an engaging conversation with Jim Fleming (IV-D Director of North Dakota’s Child Support program). Learn more about Jim Fleming: his roles in the child support community, and his perspectives on performance measures. Whether you have been in child support for the course of your career, or are new to the child support community, this is one topic that is important for all of us child professionals to have a firm understanding of.
35:56
August 11, 2021
New Research on Parenting Programs for Low-Income Fathers: A Discussion with Jay Fagan and Jessica Pearson (Part 2)
This is part two of our series on research into programs for low-income fathers. For this series of episodes, Tim Lightner is joined by co-host Sharon Pizzuti from Cortland Consulting and Co-chair of the NCSEA Communications Committee. Tim and Sharon speak with guests Jay Fagan (a faculty member for the School of Social Work at Temple University in Pennsylvania and Co-Director of the Fatherhood Research and Practice Network, USA) who has focused his research on fathers and fatherhood programs; and Jessica Pearson (the Founder and Director of the Center for Policy Research in Denver, Colorado, an independent, non-profit; and Co-Director of the national Fatherhood Research and Practice Network) working for the past 40 years to do research on a variety of antipoverty programs. In this episode, Sharon picks up where we left off in Part 1, and they go into more details on features of effective programs, discuss some studies dealing with engaging mothers, and talk about how agencies might partner with fatherhood programs in a more effective way. And be sure to stick around till the very end to get a discount code for ordering the book.
42:51
July 28, 2021
New Research on Parenting Programs for Low-Income Fathers: A Discussion with Jay Fagan and Jessica Pearson (Part 1)
This episode is part one of a two-part series on research into programs for low-income fathers. For this series of episodes, Tim Lightner is joined by co-host Sharon Pizzuti from Cortland Consulting and Co-chair of the NCSEA Communications Committee. Tim and Sharon speak with guests Jay Fagan (a faculty member for the School of Social Work at Temple University in Pennsylvania and Co-Director of the Fatherhood Research and Practice Network, USA) who has focused his research on fathers and fatherhood programs; and Jessica Pearson (the Founder and Director of the Center for Policy Research in Denver, Colorado, an independent, non-profit; and Co-Director of the national Fatherhood Research and Practice Network) working for the past 40 years to do research on a variety of antipoverty programs. Jay and Jessica discuss their new book: New Research on Parenting Programs for Low-Income Fathers. In Part1 they talk about the book the background research, the findings and how this information can help child support programs in how we approach fathers and partner with fatherhood programs.
53:57
July 21, 2021
Empowering the Movement for Change
Today’s episode comes to you on location from North Carolina, Minnesota, and Alaska, and is hosted by Tim Lightner with co-host Tammy Pearson. They welcome Shaneen Moore (MN Child Support Director and newly appointed Deputy Assistant Commissioner of Children and Family Services) and Dr. Trish Skophammer (Director of Ramsey County, MN Child Support Services Division). They join us today for a discussion on diversity, equity, and inclusion. Part of it is continuing their discussions from the Policy Forum, which was entitled “Moving Toward Equity Through Policy”. Among other things, they talk about how a focus on equity and inclusion impacts not only those that we serve, and the quality of our services, but also impacts those we work with. And you also get to learn what they would do if they were invisible for a day.
58:58
July 14, 2021
Changing the Lives of Children and Families and the Inclusion of Child Support: A Conversation with Dr. James Rodriguez
This episode comes to you from Arizona and of course, Anchorage, Alaska.  On today’s show, Tim Lightner welcomes Dr. James Rodriguez, who is the President and CEO of the Fathers and Families Coalition of America (FFCA).  Its really an interesting conversation where they get into, among other things, the work of the organization that he represents and how his own experience as a father has guided him throughout his career.
59:18
July 07, 2021
Pairing Social Work with Child Support
On this On Location episode, hosts Sharon Pizzuti and Tim Lightner welcome Christine Wolf and Camina Stevenson, social work MSW’s from the Clark County (Nevada) District Attorney Family Support Office.  They talk about finding ways to assist people who are dealing with chronic homelessness, addiction, any type of mental health issues and co-occurring disorders—to pay child support.  Join them on location from Nevada, Michigan and Alaska and engage in the conversation about helping people with barriers support themselves and their children.
57:43
June 30, 2021
Flexible Enforcement: Assisting Both Parents In the Child Support Program
Another great episode, coming to you from on location in California and Alaska.  Tim Lightner has a discussion with California Department of Child Support Services Director, David Kilgore.  Hear the conversation about flexible enforcement, and how the child support program can be a resource in building a partnership for engaging in supportive services with both parents.
44:60
June 23, 2021
Perspectives on the Child Support Program and Engaging Fathers (Part 2)
This is part two of our two-part series on engaging fathers in the child support program.  On this series, Tim Lightner continues the conversation with Brandon Guitierez, a child support specialist in a California county office, a noncustodial parent and paying member of a child support case.  He’s a featured speaker on the essential role of fathers. Hear Brandon’s perspective on how the program works with fathers and how we may better engage them going forward.
31:48
June 16, 2021
Perspectives on the Child Support Program and Engaging Fathers (Part 1)
This is the first of our two-part series on engaging fathers in the child support program.  On this series, Tim Lightner has a conversation with Brandon Guitierez, a child support specialist in a California county office.  Hear Brandon’s perspective on how the program works with fathers and how we may better engage them going forward.
37:55
June 09, 2021
Looking Forward: A Conversation with the 2021 NCSEA Leadership Symposium Co-Chairs and NCSEA’s Director of Professional Development
We are coming to you on location today from Virginia, Kansas, Texas and Alaska. On today’s episode, Tim Lightner welcomes Ashley Dexter and Charles Smith, co-chairs of this year’s NCSEA Leadership Symposium. Also joining them is Gillyn Croog, who is NCSEA’s Director of Professional Development. They talk about the upcoming conference, what to expect, and how good it’s going to be to be in person after a year of virtual conferences.
39:34
June 02, 2021
Continuing the Conversation with Zenell Brown
Coming to you from Michigan and Alaska, Sharon Pizzuti and Tim Lightner continue the conversation with Zenell Brown, Esq. from her discussion at the 2021 NCSEA Policy Forum. Grab a cup of coffee and be ready to engage as she shares about diversity and inclusion, her personal experiences and her book, Coffee and Conversations:  Inclusion and Belonging.
48:01
May 19, 2021
Interagency Engagement in the Great State of Georgia
Today’s episode comes to you from Georgia and Alaska.  Tim Lightner has a conversation with Wende Parker and John Strickland about what the Georgia Department of Human Services, Division of Child Support Services is doing with their Parental Accountability Court and Fatherhood programs.  Hear about their successes, their passion, and their dedication.   It’s a great opportunity to learn about interagency engagement and to know more about what NCSEA’s friends and members are doing in the Great State of Georgia!
48:50
May 12, 2021
Family Centered Initiatives – Working with the Judiciary
Our episode today comes to you on locations from New York, NY and Chicago, IL. Pat O’Donnell (Vice President of Payment Processing at YoungWilliams) hosts and covers a conversation with Andree Tenemas-Chavez (Citywide Program Manager & Resource Coordinator at the Center for Court Innovation Parent Support Program), Nicholas Palos, Esquire (Support Magistrate in the New York State Family Court), and Katherine Wurmfeld, Esquire (Director of Family Court Programs at the Center for Court Innovation). They discuss procedural justice for the child support program, alternatives to the traditional contempt process, how to engage participants, and identifying and addressing the barriers for the people that the child support program serves.
59:10
May 05, 2021
Revisiting a Conversation with ERICSA President Patrick Quinn
We’re bringing this podcast back, for another listen with Diane Potts and Pat Quinn conversing, and with a special introduction from NCSEA President, Lisa Skenandore. It’s a nice reminder of Pat, and his contributions to the child support program. And a nice reminder of our colleague and friend. (Originally published on 5/3/20.)
28:02
April 28, 2021
Become Acquainted with the NCSEA CSQ and Its Co-Chairs
This episode comes to you on location from Alaska, North Carolina and Pennsylvania. On today’s show, Tim Lightner and Tammy Pearson have a conversation with the co-chairs of the NCSEA Child Support CommuniQue (better known as the CSQ), Carla West and Ann Marie Oldani.  They talk about the history of the publication, its purpose, and they give you some insights of how it’s published.
41:22
April 21, 2021
A Fresh Take on "The Insiders’ Guide to Child Support: How the System Works"
On today’s episode, Tim Lightner and Sharon Pizzuti have a conversation with Mary Ann Wellbank and Jeff Ball. They talk about their careers, their book – The Insiders’ Guide to Child Support – and what each of them are doing, both now in the child support community and looking ahead. Get to know each of these amazing people as we talk to them.
59:45
April 14, 2021
Child Support – A Tool to Enable Families and Their Children to be Food Secure
Today’s episode comes to you on location from Maine, with a panel from the Department of Human Services (Patty Dushuttle and Anthony Pelotte) and the Food Research and Action Center (Ellen Vollinger). Pat O’Donnell hosts, and covers the topic of child support and S.N.A.P. and how they work together to address food insecurity in families, and combat childhood hunger.
44:28
March 30, 2021
2021 NCSEA Policy Forum Preview
Today's episode comes to On Location from Michigan, Minnesota, California and Alaska!  On this episode, Tim Lightner and Greg Wilson have a conversation with our 2021 NCSEA Policy Forum co-chairs, Erin Frisch and Shaneen Moore.  They talk about the upcoming Policy Forum, what's going to be different this year, and how they planned for an amazing virtual event.
44:56
February 18, 2021
Child Support Awareness: Focus on Families
Pat O’Donnell of YoungWilliams sits down with a distinguished panel in today’s episode: Debra Barnes (IV-D Director, Wisconsin Bureau of Child Support), Wally McClure (Raven Wings Consulting, and former IV-D Director of Washington Division of Child Support) and Sharon Santilli (IV-D Director, Rhode Island Dept. of Human Services, Office of Child Support Services). They discuss child support awareness, a focus on families, and how the program has impacted their communities across the country.
48:21
November 04, 2020
Work Life Balance: Serving Others - NCSEA Blog Cast Part 3 of 3
Part three of our three-part series on the Work Life Balance blog cast, led by Ellen Rutledge.  This episode concludes a conversation with Kim Newsom Bridges, Jennifer Coultas and Mike Moreno on the subject of work-life balance, leadership and the impact on relationships in the work-life culture.  Part 3 is done in conjunction with their blog cast articles in the NCSEA CSQ, and is focused on Serving Others.
28:19
October 22, 2020
A Conversation and Update of NCSEA's Policy and Government Relations (PGR) Committee
NCSEA’s own Gillyn Croog welcomes NCSEA President Lisa Skenandore and Past President Diane Potts. They provide an update of the activities of NCSEA’s Policy and Government Relations Committee, and discuss how they plan to remain engaged with the NCSEA membership in these trying times during the COVID-19 pandemic.
44:06
September 14, 2020
An Interview with NCSEA Presidents--Tanguler Gray and Lisa Skenandore
Tim Lightner welcomes the outgoing president, Tanguler Gray and the incoming president, Lisa Skenandore of the National Child Support Enforcement Association (NCSEA).  As the board year comes to a close, and the officer positions change over, we get a chance to hear from Tanguler about how she felt about her time as president, as well as discussing with Lisa her goals and plans for the upcoming year.
31:44
August 30, 2020
As the World Changed in an Instant (Pt. 2)
Part two in our series on the COVID-19 crisis. Pat O’Donnell of YoungWilliams has a conversation with Larry Heyeck (Deputy Director of Legal for the New Mexico DHS/CSED), Wende Parker (Parental Accountability Court Manager, Georgia Division of Child Support Services), and Nicholas Palos (Support Magistrate, Kings County Family Court, New York). They discuss how their agencies have maintained and continued their vision of the child support program in the face of the COVID pandemic.
39:09
August 24, 2020
Work Life Balance: Emotional Well-Being - NCSEA Blog Cast Part 2 of 3
Part two of our three part series on the Work Life Balance blog cast, led by Ellen Rutledge.  This episode features a conversation with Kim Newsom Bridges, Jennifer Coultas and Mike Moreno on the subject of work life balance, self-care and good mental health.  Part 2 is done in conjunction with their blog cast articles in the NCSEA CSQ, and is focused on Emotional Well-Being.
27:28
August 21, 2020
Leadership Styles for Positive Outcomes
In this episode we feature a recent NCSEA web talk recorded virtually, on the topic of leadership styles for positive outcomes.  It's a great conversation with Steven Eldred, Director at Orange County Child Support Services and Tim Lightner of Alaska Child Support Services Division.  NCSEA's own Gillyn Croog starts us out with opening remarks. 
01:04:27
August 16, 2020
As the World Changed in an Instant (Pt. 1)
In this episode, join Pat O’Donnell of YoungWilliams for part one of a two-part series on how the child support programs around the country have continued to serve program participants during this COVID-19 pandemic. She has a conversation with Marquese Howard, Chief Marketing Officer of Riverside County, CA Child Support Services and Carla Szalewicz, Child Support Enforcement System Administrator for the Domestic Relations child support office of Crawford County, PA. They discuss how their personal and professional lives have vastly changed, and how they are learning to navigate a new normal, while continuing to focus on meeting the needs of the clients they serve.
31:29
August 09, 2020
Change Management and Working from Home
In this episode, Tim Lightner welcomes Maureen Leif, David Ramm and Joe Mamlin for a conversation about working from home. They share not only some tips and ideas about how to make your work more productive, but also talk about managing from home and how they interact with each other in this new remote environment.
41:52
July 31, 2020
Tear Down the Wall: Breaking the Wall between Probation Supervision and Child Support Enforcement
Tim Lightner has a conversation with Larry Ashbridge, the Chief of Child Support Enforcement Probation Services from the State of New Jersey.  They discuss what New Jersey is doing to assist parents who are in the probation system with child support obligations. The also talk about the “new normal” of conducting business during the COVID-19 pandemic.
34:08
July 19, 2020
Meeting the hosts of Riverside County's "Coffee Break" Podcast
Tim Lightner speaks with Nathan Hartell and Bruce Wagner - from the Riverside County Child Support Office, and hosts of the podcast Riverside County Child Support Service's Coffee Break. If you haven't heard their show, we encourage you to check it out. 
23:00
July 11, 2020
The LA County Child Support Office of Innovation
Tim Lightner has a conversation with Judith Green, Paul Garcia and Kevin Sangrung  of the LA County Child Support Services, Office of Innovation.  They talk about how they wound up working for the LA County Child Support department, how the office of Innovation got started, and what they are doing to bring meaningful innovation to the program in Los Angeles.
36:18
June 14, 2020
Work Life Balance - NCSEA Blog Cast Part 1 of 3
Part one of our three part series done in conjunction with the CSQ. Ellen Rutledge hosts a series of conversations with Kim Newsom Bridges, Jennifer Coultas and Mike Moreno about Work Life Balance to coincide with their blog post articles in the NCSEA CSQ. Part 1 is focused on the role of Communication. 
26:21
May 25, 2020
A conversation with ERICSA President Patrick Quinn
Diane Potts has a conversation over lunch with Eastern Regional Interstate Child Support Association (ERICSA) President, Patrick Quinn.  They talk about Patrick’s presidency year, what ERICSA is doing, last year’s conference and the planning for the 2020 Annual Conference (which has been rescheduled to November 17 – 21).  Get to know your ERICSA President, his child support career and more about the Allegheny County (Pittsburgh), PA child support program.
26:41
May 04, 2020
Engagement and Inclusion
In this episode, Tim Lightner has a conversation with Cheng Yu Hou from the Los Angeles County Child Support Services Department, Office of Inclusion, Diversity and Belonging. They talk about engagement and promoting diversity and inclusion in the workplace and in our community.
19:30
April 18, 2020
The International Round Table Discussion
Today’s episode is hosted by Alisha Griffin leading an International Child Support Round Table with representatives from Brazil (Arnaldo José Alves Silveira, General Coordinator, General Coordination for International Legal Cooperation, Department of Assets Recovery and International Legal Cooperation, National Secretariat of Justice, Ministry of Justice and Public Security & Leonardo Magalhães, Federal Public Defender at the Public Defender’s Office), Norway (Floor de Jongh Bekkali, Head of Department, NAV Family Benefits and Pensions Child Support), the Hague Permanent Bureau (Philippe Lortie, First Secretary, HCCH), The State of California (Kristen Donadee, Chief Attorney, California DCSS), and The United States (Anne Miller, Senior Policy Specialist, United States Office of Child Support Enforcement).  They discuss the Hague Convention, how the implementation has gone over the past few years and other things they are doing to improve child support services and cooperation across the globe.
50:45
April 14, 2020
NCSEA's Affinity Groups
In this episode Tim Lightner talks to Robbie Endris about the NCSEA Affinity Groups. They talk about what an affinity group is, what NCSEA has to offer, and how you can get involved. 
18:04
April 04, 2020
The NCSEA-U Episode with Erin Frisch and Wally McClure
Pat O'Donnell has a conversation with this year's NCSEA-U Instructors Erin Frisch and Wally McClure. They talk about the purpose of the program, their own career journey and how developing leadership among Child Support professionals improves services to families. 
33:15
March 14, 2020
Child Support Engagement - A discussion with NCSEA President Tanguler Gray
In this episode, Alisha Griffin has a conversation with Tanguler Gray about the theme of Engagement, and how that reflects the work of NCSEA within the Child Support Community. 
24:15
March 07, 2020
On location - in 5 locations - a conversation with the Co Chairs of the 2020 Policy Forum
In this episode, Tim Lightner, Lori Rummage-Cain and Pat O'Donnell have a conversation with NCSEA Policy Forum Co Chairs Lyndsy Irwin and Carla West. They talk about what to expect at the upcoming event, highlight some of the sessions and discuss the work that went into putting the conference together. 
23:59
January 11, 2020
On Location at the NCSEA Leadership Symposium - Part 4 of 4
The last of our 4 part series recorded on location at the NCSEA Leadership Symposium in Minneapolis, Minnesota. Hosted by Tim Lightner and Lori Rummage Cain, a conversation with Tish Keahna of the National Tribal Child Support Association. 
33:45
September 25, 2019
On Location at the NCSEA Leadership Symposium - Part 3 of 4
Part 3 of our 4 part series recorded on location at the NCSEA Leadership Symposium in Minneapolis, Minnesota. Hosted by Tim Lightner and is a conversation with NCSEA’s Co-Chairs of the NCSEA-U Committee, Lynda Rhyne-McKinley and Scott Cade. They will be discussing the NCSEA U Program, the goals, origins and where it’s going in the future.
35:43
September 15, 2019
On location at the NCSEA Leadership Symposium - Part 2 of 4
Part 2 of our 4 part series is a conversation with outgoing NCSEA President, Craig Burshem, and incoming President Tanguler Gray. Hosted by Tim Lightner.
32:33
September 03, 2019
On Location at the NCSEA Leadership Symposium - Part 1 of 4
Part one of our 4 part series recorded on location at the NCSEA Leadership Symposium in Minneapolis, MN. This episode is an interview with NCSEA Executive Director Ann Marie Ruskin, with Tim Lightner.
22:59
August 26, 2019
On Location at the NCSEA Policy Forum - Part 3 of 3
In this episode we hear from Ethan McKinney and Ashley Dexter, co-chairs of the upcoming NCSEA Leadership Symposium. 
27:24
May 01, 2019
On Location at the NCSEA Policy Forum - Part 2 of 3
In this episode, Lori Bengston interviews Mary Ann Welbank about her career in Child Support, the challenges we have faced, and innovations in the program. 
22:22
April 01, 2019
On Location at the NCSEA Policy Forum - Part 1 of 3
The next three episodes were recorded on location at the NCSEA Policy Forum in early February in Washington DC. In this episode, Maureen Leif, Tim Lightner and Judith Green have a conversation with Dr. Steven Golightly about his career, the future of the program and developing leaders for tomorrow.
36:38
April 01, 2019
Go To Omaha!
In this episode Kennetha Julien speaks with WICSEC President Maureen Leif about their upcoming conference, how WICSEC and NCSEA support each other, fun things to do in Omaha and what to wear to a tailgate party.
21:45
April 01, 2019
On Location at the Multi Jurisdictional Meeting in DC
Today’s episode features Lori Rummage Cain on location in our nation’s capital at the Multi State Jurisdictional Meeting which included about 100 participants from from Maryland, Virginia and the District of Columbia as well as representatives from the Federal Office of Child Support.
49:45
April 01, 2019
Part 3 of our series at the OCDA Spring Conference
This is the third and final episode in the series recorded at the Ohio Child Support Director's Association Spring conference. This episode features Deborah Watkins, the OCSS Director and Tiffany Dobbins-Brazelton, the Deputy Director of Continuous Quality Improvement and Innovation for the Cuyahoga County Child Support agency.
40:50
April 01, 2019
Part 2 of our series at the OCDA Spring Conference
This is the second of three episodes recorded on location at the Ohio Child Support Director's Conference. This episode features an interview with Susan Brown, Bill Peltcs, Cassie Young and Christy Nichols from the Franklin County Child Support Agency.
38:00
April 01, 2019
Part 1 of our three part series at the OCDA Spring Conference
The next three episodes were recorded on location at the Ohio Child Support Directors' Association Spring Conference in Columbus Ohio. We interviewed leaders from 3 Ohio counties to discuss their grant programs related to Behavioral Intervention and Procedural Justice. Episode 3 features an interview with Rob Pierson from Stark County Ohio.
29:40
April 01, 2019
Conversation with Trish Skophammer and Ethan McKinney
Interview with Trish Skophammer and Ethan McKinney - co-chairs of the upcoming NCSEA Leadership Symposium.
34:59
April 01, 2019
Welcome to On Location
Discussions and interviews with human service professionals recorded on location at conferences and forums around the world. The first episode was recorded at the 2018 NCSEA Policy Forum in Washington DC, and includes interviews with Alisha Griffin, an independent consultant and former Child Support Director in New Jersey and California, and Robert Doar, Morgridge Fellow in Poverty Studies at the American Enterprise Institute.
50:12
April 01, 2019