Novant Health Inside Remarkable

In this episode, we speak with Brittany Samuels, a Novant Health nurse,  about the Novant Health Upward Mobility RN Scholarship Program. Your generous pledges through Giving. Serving. Together helped Brittany to fulfill her dream of becoming a registered nurse.

In this episode of CyberSmart, we hear about Amy’s careful response to an email with an urgent message. We learn about techniques cybercriminals use to trick us, how to spot a phish and what to do when we suspect a phish. Listen in to learn ways that you can help protect Novant Health from cybercriminals.

In this episode, we follow-up with Nikki Nissen, senior director and chief nursing officer, NHMG. In our episode Accidental Leadership, Nikki shared that she tried finding her high school mentor for years, but has never had any luck. We check back in with her after some Novant Health team members made a reunion possible.

In this episode, Kirsten Royster, president of Novant Health Kernersville Medical Center and Novant Health system chief patient experience officer, talks with John Linkous and Renae Caldwell, directors of patient experience, about how we bring the human experience to life at Novant Health.

One day, Bill Gavett, emergency services paramedic at Novant Health Presbyterian Medical Center, found himself no longer in need of his Toyota Camry. His fellow team member, Johnisha Conner, had recently been in a car accident and could not afford another car. In an inspiring act of kindness, Bill decided to give his car to Johnisha. This story shows us our people credo in action and reminds us that one act of compassion can have a long-lasting impact on the life of a friend.

Stacy-Ann Whitton, early intervention specialist, has dedicated her career to helping children with developmental delays and disabilities. Her passion for her profession comes from her own experience watching her son struggle with serious illness as a baby. Hear her story and how she creates a remarkable experience for our youngest patients and their families. 

In this episode, we speak with the Lippard family about their lifelong ties to Novant Health.

Trang Vuong, MD, shares her story of how escaping communist Vietnam now impacts how she cares for her patients at Novant Health Primary Care Poplar Tent.

What could possibly go wrong? That's a question David Priest, MD, chief safety, quality and epidemiology officer, often asks — and he wants every Novant Health team member to ask themselves, too.  

Find out what Novant Health is doing to ensure every patient's experience is safe and remarkable and how you can use our safety behaviors to support our journey to First, Do No Harm.  

In this episode of Inside Remarkable, we speak with Julie Barfield, a Great 100 nurse, about the importance of taking chances and making a difference in the lives of our patients.

Today, we sit down with Tonya Robinson, a volunteer coordinator at Novant Health Presbyterian Medical Center. She always felt the calling to help others and knew that healthcare would be the best place to serve her community. Listen on to hear more about Tonya’s role at Novant Health and how she earned the honor of representing North Carolina as a Lung Force Hero at Congress in March 2020. 

Chief safety, quality and epidemiology officer David Priest, MD, discusses different safety and quality rating programs. In this episode he covers Leapfrog Group safety grades, the Centers for Medicare and Medicaid Services five-star quality rating system and more. 

In this episode we hear from Kimberly “Kitty” Webb, Novant Health patient partnership specialist, about how she often felt vulnerable as a child growing up in foster care. Her understanding of what it means to be vulnerable now helps Kitty relate to patients, who can also feel vulnerable at times.

In this episode of Novant Health Inside Remarkable, we hear from self-described perfectionist, Tory King, MD, clinical physician executive. Dr. King shares how her failures are the defining moments in her life and why she embraces imperfection now.

In this episode we hear from Jean Miller, outreach resource specialist at Novant Health Today’s Woman OB/GYN and recipient of the Mark, our team member recognition program. Jean works tirelessly to reduce infant mortality rates by connecting patients with resources that can positively impact their babies’ health, things like education, food, transportation, counseling and housing. Jean’s story of inspiring patients and going the extra mile reveals to us the secret to receiving the Mark.

In October, Novant Health Mint Hill Medical Center celebrated its one year anniversary. In those 365 days, our team members have provided a remarkable patient experience for thousands of patients. Now, Joy Greear, the president and chief operating officer at Mint Hill, takes us on the hospital’s journey from planning the layout and breaking ground to caring for patients today.

In this episode, we speak with Chandra Swaim, a nurse at Novant Health Clemmons Medical Center, about how a scary experience as a patient inspired her to become a nurse and the unexpected way she was reconnected with her past.

In this episode of Inside Remarkable, Nikki Nissen, senior director and chief nursing officer for the Novant Health Medical Group, details her journey of living in foster care, becoming a teenage mother and her "accidental" rise into nursing leadership. Find out who she credits all her success to.

In this episode of Inside Remarkable, team member Karla Aldridge tells us about her work with the Novant Health Explorers program, which allows high school students in all of our markets to explore clinical and administrative careers. We'll also hear from Felicity Booth, a high school student who has participated in the program for the past two years. Find out how these opportunities spark student interest in healthcare and support career journeys.

In this episode we hear from Katrina Sanders, orthopedic nurse navigator, on how her passion for caregiving and "no one is a stranger" attitude help her deliver the remarkable patient experience. 

Jermaine Dalton is among the relatively small number of black men in nursing. Why is that the case and why does having more representation matter? In this episode we discuss the challenges and solutions ahead.

In this episode we hear from Mike Bianchin, vice president of logistics operations, on the magic that goes into making sure team members and patients can always access life-saving medical devices and supplies where and when they need them.

A nurse, physician, chaplain and bioethicist discuss the role of humanity in healing in this episode. Tune in for the first ever Novant Health Reads book club podcast as we discuss "In Shock: My Journey from Death to Recovery and the Redemptive Power of Hope."

In this bonus episode of Inside Remarkable, Jonathan Fisher, MD, walks us through a mediation exercise.

In this episode of Inside Remarkable, Jonathan Fisher, MD, shares how he got out of his lowest point of life with the help of the practice of mindfulness.

In this episode of Inside Remarkable, a certified medical assistant named Ebony shares about the overwhelming support and kindness she received from fellow team members – when her family needed it the most. Ebony decided to separate from her now-estranged husband but needed help starting anew. Her team at Novant Health Queen City OB/GYN helped with providing much-needed household furniture and supplies, and she also received assistance through the employee emergency fund from donations pledged during Giving. Serving. Together., our annual team member giving. campaign. 

In this episode of Inside Remarkable, Michael Vaccaro, senior vice president of nursing services, shares his story not only as a nursing leader, but as a family member of a Novant Health patient, his dad.  

In this episode of Inside Remarkable, we hear from Novant Health team members, Ashley Morgan, a labor and delivery nurse, and Katie Gillespie, senior director of internal communication. When Katie became a patient during the delivery of her twins, Ashley was there when things took a turn for the worst. Hear how this experience led to a lasting friendship.  

In this episode of Inside Remarkable, we hear from Tom Jenike, MD, SVP and chief human experience office of resiliency and leadership development. Dr. Jenike shares how he burned out and made changes in his life to become a more resilient person. Hear how his personal journey sparked a program that is helping other Novant Health team members.

In this episode of Inside Remarkable, we hear from Sara Egnatz and Tekecia Moore, two Novant Health nurses who each had an unexpected journey into healthcare. Hear how they found their passion for nursing, and how when their paths crossed at Novant Health, the remarkable happened.