The Service Transformation Podcast

How skills shortages are affecting manufactuers' service organisations.
With the demand for skilled professionals soaring, recruiters encounter challenges in locating suitable candidates. Hindering the search include the emergence of new skills, rapid industry changes, increased reliance on technological tools like digitalization, and the departure of older generations from the workforce, leaving a gap that the younger generation is ill-prepared to fulfil due to lack of experience. 
Additionally, evolving employee expectations such as enhanced work-life balance, the option to work remotely, improved methods for performance evaluation, flexibility, etc, further complicate this issue.
As manufacturer offering services, skills shortages may be adversely impacting service delivery. So how do you quickly adapt to this challenge? How can you better collaborate with your recruiting department to optimise traditional recruitment practices, and design a more pragmatic approach to ensure the happiness of your talent, and to contribute to a more meaningful career path for your staff?

During this podcast, Max and Hilbrand discuss how mega trends are affecting the packaging industry and what the impact on European and emerging markets is. Key trends influencing the future of the service business in this sector are also examined, including

The 5 Most Common Servitization Fumble‪s‬

From our Drivers for Growth in Service research amongst leading service organisations, we learned that many manufacturing companies find it difficult to identify and develop new service business models.

In this podcast we talk with Mohamed Lhari, Director Lifecycle Services Europe from the company Yokogawa, who is sharing with us a great example of how you can identify and develop new service business models together with their customers, they call this method Co-innovation.

Listen now to this very interesting insights shared by Yokogawa.

Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the third and last podcast of the Drivers for Growth in Service Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis. 

This last episode regarding the research is about technology platforms that companies need to facilitate the move to a services centric business. The research showed that many companies have big gaps in this area, listen now!

Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the second podcast of the Growth Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.

Senior Consultant Martin Gilday, who has been leading the research “Drivers for Growth in Service”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Listen now to the first podcast of the Growth Research series, that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.

What are the benefits of implementing high efficiency service delivery models in service organisations and how can it help businesses emerging from the Covid-19 crisis? In this episode, Noventum’s Managing Director Hilbrand Rustema talks with expert consultants Marietta Nienhaus and Stephen Hodson about the implementation of new and innovative service delivery models in organisations to improve service delivery efficiency, productivity, and the overall customer experience.

Noventum Managing Director, Hilbrand Rustema, talks to Noventum Senior Consultant Martin Gilday, who has been leading the study “Drivers for Growth in Manufacturing”, a research initiative from Noventum, HSO and Microsoft. Commencing in December 2019, several companies were interviewed and participated in electronic surveys. Stay tuned for the first full episode of the upcoming series that will highlight the findings of this research, and the validity of those findings in the context of the current COVID-19 crisis.

In this first episode Hilbrand Rustema, Managing Director of Noventum Service Management is talking to Louis Law, Senior Consultant Noventum based in Hong-Kong about today's topic: How can Western companies grow their business in the Asia-Pacific region?