OUTRAGEOUS!!! Creating Extraordinary Experiences with Positively Outrageous Service®. Originally aired on216TheNET.com Positively Outrageous Service is that WOW experience that you can’t wait to tell others about. Based on the best-selling book “Positively Outrageous Service - How to Delight and Astound Your Customers and Win Them for Life”
Consistent application of POS in all areas across an organization is key to delivering a comprehensive WOW experience to your stakeholders. Identify your service gaps. The sixth habit of a POS culture.
Management Generates the Heat for POS! … Episode 9.
It necessitates leadership to give management the freedom and permission to interpret and execute appropriately how POS looks like for their specific department. The third habit of a POS culture.
Leadership Ignites The Revolution Of Love! … Episode 8
It’s time for a revolution! Leadership casts the vision, champions it and practices it by loving their people first. The second habit of a POS culture.
Creating a culture of Positively Outrageous Service in your organization necessitates a comprehensive approach from hiring through equipping to celebrating. Listen to this introduction to the seven habits!
Fundamental to Positively Outrageous Service is love. Love your customers, love your suppliers, love your employees, love your family! Love is infectious... love conquers all. Make it the heart of your serving.