The WFM Show
By Quinyx
The WFM ShowJan 21, 2022
We talk store excellence with our Retail Ops expert Ned Gammell
Do you want to be able to get answers to operations questions that could really make a difference to your company? In this episode of the WFM show, our host Jack Pidgeon invites our Retail Operations Expert Ned Gammell to uncover how to improve employee experience consistently across multiple regions, and even multiple countries.
Why HR needs to care about AI
You might be thinking, “HR…Human Resources. Why do we need AI there?” In our second episode of the year, our host Jack Pidgeon dives into why.
Together with our guests Carl Eidsgard from Fenix Minds and Magnus Friborg from Qrios, we aim to understand why you need to jump on the wagon and care about AI.
NRF recap and market trends
In this first episode of the year, our host Jack Pidgeon is flying solo, taking you down memory lane with a recap of NRF 2024.
NRF is one of the largest retail conferences in the world. This event brings together industry professionals, experts, and leaders to discuss the latest trends, innovations, and challenges in the retail sector.
Join us as Jack reveals what surprised us the most, including where we, and other vendors, may have missed the mark on what the market was buzzing about. Brace yourself on why it matters to you as an operator in the WFM space.
Introducing our host Jack Pidgeon
Welcome to the revamped WFM show, where Workforce Management meets the heartbeat of your business and frontline work. Whether you’re a seasoned pro or just stepping into the workforce world - join us for these monthly Fika-style chats with our host, Jack Pidgeon and other experts from all around the globe.
Gartner Trends and Ai-insights
In this episode of The WFM Show, Ani Obermeier CMO at Quinyx invites Erik Fjellborg, CEO at Quinyx, and Johanna Holm, AI-driven WFM expert to uncover Gartner trends and AI insights that will impact your 2024 Workforce Management strategy.
The Happiness Equation
The Happiness Equation: The Key to retaining frontline talent!
Ready to unlock the key to a happier and more engaged frontline workforce? We asked 13,000 frontline workers about their experience. In this webinar episode, learn what was shared, and what it means to a frontline employer.
The Total Economic Impact of Quinyx
In this episode of The WFM Show, we give you you exclusive insights from Forrester's Nancy Brooks and Principal Analyst on the Future of Work, Betsy Summers, to walk through the ROI from our Total Economic Impact™ of Quinyx report and explain how you can optimize your frontline workforce and boost your bottom line.
We also discuss the importance of enhancing the frontline employee experience for driving business success, increasing efficiency, and delivering superior customer experience.
To find out more about the Total Economic Impact of Quinyx, click here!
Rethinking the Way Forward
In this episode we chat with Tristan Rogers, founder and CEO of Concrete, about frontline employee retention, how to turn your retail associates into brand ambassadors, and how to drive greater operational agility. Plus, which areas you may be overlooking the value your employees bring to the table—and how using the right tech can increase employee engagement and retention.
Learn more about the Workforce Management Show here.
Product Talks - Using Advanced Analytics to better understand your workers and business
Take a break from your desk and indulge in the world of our new visual analytics tool called Advanced Analytics. Hosted by Sammy Walton, Head of Product Evangelism at Quinyx, you'll learn more about the solution, the vision and the roadmap.
Learn more about how Gorillas use analytics to reduce over and understaffing: https://www.quinyx.com/product-updates/how-gorillas-uses-advanced-analytics
Born to Influence with Pauline Brown (LVMH)
As the former chairman of LVMH (Louis Vuitton, Moët, Hennessy) North America, Pauline has led some of the world’s most influential brands in sectors ranging from fashion and fragrances, to fine wine.
In this episode of The WFM Show, she will teach us a different type of AI, Aesthetic Intelligence, and how to translate it to your business, workforce, and ultimately create higher customer loyalty.
What you'll learn:
- Apply strategies, that the world's most exclusive brands are using, to build consumer demand and loyalty.
- Distinguish, appraise, and enhance your customer experience by tapping into the power of your own senses.
- Apply Aesthetic Intelligence to your business model and leadership.
- Get your workforce onboard by presenting the why and how behind the new strategy.
Workforce Trends and Predictions 2022
According to Forrester.com, "Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond." This translates directly to the way organizations manage their workforce.
In this special edition of the WFM Show, guest speaker Betsy Summers, Principal Analyst on the Future of Work at Forrester will discuss what those shifts are, as she breaks down the top upcoming workforce and WFM trends for us.
What you’ll learn:
- What critical workforce trends to closely watch in 2022.
- How to gain an innovative advantage and match the future of work.
- What strategies and best practices to use to improve employee retention.
- How to boost employee productivity to achieve your goals.
About Forrester:
Forrester helps business and technology leaders use customer obsession to accelerate growth.
WFM Show - The Gartner Edition
Are you planning to buy a WFM solution? What to you need to know and how will you make it a complete success? On the latest edition of the WFM Show, Chris Kalgren talks to Quinyx CEO Erik Fjellborg and Retail productivity expert Steve Levy about the key findings of the 2021 Gartner® Market Guide for Workforce Management.
Listen and learn these valuable points:
- What to look for in a WFM platform depending on your sector, company size, and business goals
- How the right tools can help your business increase workforce efficiency, and employees experience
- Workforce management needs related to local and country-specific labor rules and regulations.
For more of this content, follow us and check out all the WFM shows as webinars here.
Born to Connect with Marie Robinson
Our very own host Chris Kalgren sits down with Marie Robinson, EVP & Chief Supply Chain Officer at Sysco. If you’re curious on how to boost your customer experience to the max, this is the episode for you. The Fortune 500 company knew that employee engagement is a must for a happy business and that their drivers are the key to their customers’ hearts. So how did they succeed?
For more of this content, follow us and check out all the WFM shows as webinars here.
Born to AI with Amer Mohammed
Our CMO Johanna chats with the ingenious Amer Mohammed, Chief Digital Officer of Coop Sweden, on how retailers can deliver a better customer experience using cutting edge tech and AI. The main insight is basically, put digitization at the top of your management team's agenda, and jump on the AI train now or die. We just love this episode and Amer's intriguing world view, it's 30 very well spent minutes.
Key learning from Amer: The only way to success is to fail faster than everybody else.
For more of this content, follow us and check out all the WFM shows as webinars here.
Born to Hustle with Shenin Lebrun
Our host and CMO, Johanna Fagerstedt chats with Shenin Lebrun, Marketplace Development Director EMEA at Nike and founder of Hustle & Heart Consultancy. During this episode, Shenin shares personal success stories of her 17 year career at Nike.
Key insights:
1. Combine hustle and heart
2. How to find your balance in tough times
3. Embrace emotion
“Consumer engagement is the key to getting the edge over the competition and people work for Nike because they love the brand,” she says. “Yet Nike does an incredible job of engaging emotionally and caring for the people behind the store."
Follow us and check out all the WFM shows as webinars here.
Born to Transform with Anna Cau
Johanna Fagerstedt meets Anna Cau, responsible for HR at all of Ericsson's factories globally, and formerly Head of HR Sales Operations at H&M. With experience from two global Fortune 500 companies you can expect to learn a lot on managing a deskless workforce.
Key insights from Anna:
- Mapping future competence needs and putting re- and upskilling programs in place to reskill thousands of people.
- Digital business transformation at big scale e.g. automating factories- transforming into industry 4.0.
- Onboarding of Factory workers with VR before the factory was built.
Follow us and check out all the WFM shows as webinars here.
Born to Thrive - with Jim Donald
Our host and CMO, Johanna Fagerstedt chats with our new best friend Jim Donald, former CEO of Starbucks, Extended Stay America, and Albertsons. Jim shares some key leadership components from his amazing journey and personal playbook that led him to legendary success.
A few of Jim's playbook tips:
- Have a story.
- Don't ever be bigger than the frontline.
- Be "bilingual".
- Speak to the heart.
- Encourage risk-taking.
- Be curious.
"Jim is the most inspiring person I've ever met", said Johanna after this interview.
Follow us and check out all the WFM shows as webinars here.
Born to Win with Mark Gallagher
Our host, and CMO Johanna Fagerstedt, discusses team motivation, successful leadership, and engagement with long-time Formula 1 expert Mark Gallagher.
KEY TAKEAWAYS
- Mark tells us how to engage, motivate and supercharge your team and how to get the edge over your competitors and win the race.
- We also learn how to deliver a winning product by working with a holistic view, aligning all components within the organisation, and how to sell a vision through efficient leadership.
Mark Gallagher has spent his career working in the global sports business of Formula 1 motor racing. This includes 15 years spent on the management boards of two well-known teams, Jordan Grand Prix and Red Bull Racing, and later as Managing Director of the Cosworth Formula 1 engine company.
Follow us and check out the WFM shows here.
Born to Lead with Gisel Ruiz
Our host Johanna Fagerstedt(CMO, Quinyx) speaks with Gisel Ruiz about her life after the “retirement” from a long career in leadership roles at Walmart. We discuss how to lead a workforce transformation, how to create a positive company culture and spark employee engagement.
KEY TAKEAWAYS
- Be bold - this is not a time to incrementally get better. The pace of change is moving so fast that, if you are not being bold and taking risks, you will fall behind.
- I often hear about going back to normal. But why would you want to go back to normal? Now is the time to take advantage of this new found pace and energy and willingness to innovate and experiment and really move your company forward.
Gisel has recently been named one of the 10 Most Influential Women of the Century by USA Today and by FORTUNE as one of the 50 most powerful women in business. Follow us and check out the WFM shows here.
Business as a force for good - Interview Mats Lederhausen
We interview Mats Lederhausen, a passionate thought leader and entrepreneur with an extensive background with McDonalds Ventures. Mats runs meaningful investments and serves on the board of Ronald McDonald House Charities. From the digital event www.workforcemanagementday.com