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Running Great Stores

Running Great Stores

By Rachel Williamson
The Running Great Stores podcasts are created for Retail Leaders. Our goal is to talk to powerhouse guests who are experts in their field and provide inspiration for Brick and Mortar store leaders that help them create remarkable customer experiences and operationally excellent stores.
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Currently playing episode

Conversion, The Last Great Retail Metric

Running Great Stores

Conversion, The Last Great Retail Metric

Running Great Stores

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IT'S NOT THE STORES, IT'S THE STAFF...Why Retail Store Teams will Become the Social Sellers with Tristan Rogers
In this podcast, Tristan Rogers, CEO of Concrete Platform, shares his perspective on the future of stores and store operations...but not through the lens of everyone else.  Listen to his unique perspective (& fantastic British accent) on how Gen Z is shaping the future of retail.  Tristan brings his knowledge and authentic point of view on what retailers and landlords alike must do to make it in the post-covid world. Enjoy the listen and share it with your friends and colleagues!
53:42
March 7, 2021
Reaching your Leadership Potential with Scott Galloway
In today's episode, Scott Galloway of Galloway Resource Partners talks to us about how to reach our leadership potential.  He shares 5 important steps we all need to take.  While it isn't easy, the steps are simple.  It is really about becoming intentional about our own leadership.  It's a 'can't miss' episode! Scott and his team connect People to the Talent and Resources they need.  As a trusted advisor, they come alongside businesses and business leaders wtih coaching, consulting and talent acquisition to play offense and grow your business!  www.gallowayresourcepartners.com
48:26
February 21, 2021
Power of Connections with Melissa Latham
Melissa Latham has spent her entire career working in retail, from key holder to head of stores for multi-billion dollar companies.  When she experienced her second position elimination, she decided to pivot to a different career while still doing what she loves most...supporting people who work in retail.  She started her executive search firm, Global Recruiters Lowcountry to do just that.   In today's podcast, Melissa shares the three things that have contributed to her career success.  If you work in retail or are a people leader, this podcast has something for you.  Enjoy the listen, Rachel
55:23
November 18, 2020
Navigating Career, Business and Life with Meghan Houle
2020 has been an overwhelming year for many, especially if you work in the retail industry.  With 2021 just around the corner, Meghan motivates us to think about our careers, business and life goals.  Meghan has launched the Meghan Houle Method providing private and group coaching to help provide inspiration and motivation to get our lives back on track.  You will LOVE Meghan's energy!   Meghan is offering a free consultation for anyone who wants to learn more!  Visit www.meghanhoule.com for more information! Enjoy the listen, Rachel
52:03
November 9, 2020
Keeping the Retail Pride Going with Ron Thurston
Ron Thurston loves retail. And he's proud of it. Ron has led the retail teams for some of America's most prominent brands, inspired thousands of store employees, and traveled relentlessly across the country to sit and listen to what they have to say. From a part-time sales associate to a vice president of stores, Ron has put in the hard work that a retail career requires and wrote a wonderful book called Retail Pride to share what he has learned along the way. In today's episode, Ron shares his foundational principles for Leadership.  If you work in retail, whether "leader" is part of your title or not, this episode is for you. You are going to love his passion for retail and all of us who work in this remarkable industry.  Enjoy the listen! xoxo, Rachel
56:59
November 2, 2020
Get Hired SOON with Meghan Houle
Meghan Houle is in the business of building relationships.  A seasoned luxury retailer who turned a passion for people into a full time recruiting role understanding the unique chemistry that makes a candidate a great fit for a brand.  Her authentic nature and spirit are what she brings to her methods of coaching through next steps in the delicate decision of choosing a career path with a high success rate of job satisfaction on both the candidate and the client side.  Meghan is a proved expert in matching the right candidate to the right company, working directly to influence the hiring managers at all levels.   If you have been recently impacted by the retail bankruptcies that have erupted amidst the COVID pandemic, you need to listen to this podcast.  Meghan provides easy to implement tips on how to make a great impression during interviews; drop your ego and embrace new skills that will build your path to a dream job!  Listen to her describe how to be fearless as you connect with the right network of people in your industry!   Enjoy the listen!  Rachel
49:55
September 2, 2020
Popup-Pros Retail with Shannon Kruse
Shannon Kruse owns Popup-Pros, a consulting group that enables retailers to open popup shops around the globe.  Whether you know exactly the popup shop you want or require an expert to help you create the strategy, Shannon has this super power and will guide you.  This podcast is filled with positivity and energy on what retail looks like now and into the future.  Enjoy the listen!
42:04
July 13, 2020
S02E18: The Positive Effect with April Sabral
Stop what you are doing and listen to this podcast!  April is ah-mazing!  April Sabral has spent over 25 years in various sales and operations roles.  She has now taken her knowledge and passion for people and retail and created retailu, an online learning retail leadership development company.  April has a new book coming out called The Positive Effect.  I know you are going to love April.  After you listen to this podcast, head over to retailu.ca to find content to strengthen and develop yourself.  Enjoy the listen!   If you are enjoying the Running Great Stores podcasts, please share them with your friends! 
01:02:26
June 29, 2020
Turn Inventory Overwhelm into Profit
This podcast features Darlene Y Mitchell, an Inventory Management retail executive who helps boutique and brand owners turn inventory overwhelm into profit and cash flow.  In the first few minutes of this podcast, you will feel Darlene’s love for retail and her passion to help retail owners be successful.  While Darlene owns her own consulting firm, she has also joined DeAnna McIntosh in starting Retailing Evolved, a social network, business strategy team, learning platform and business accelerator all rolled into one.  This is a subscription based model that provides varying levels of support for your business.  You decide what you need!  So cool.  If you are “IN IT TO WIN IT”, contact Darlene on Instagram @darlene_y_mitchell.   I know you will love this podcast.  Enjoy the listen! Rachel
51:22
June 8, 2020
Passion for Fashion with DeAnna McIntosh
In this podcast, DeAnna McIntosh shares her passion for fashion and working alongside boutique retailers to help them navigate this rapidly changing retail environment.  Both of her companies, The Affinity Group International and Retailing Evolved have put small retailers front and center, giving them the tools that historically, only the big retailers have had access to!  This podcast will inspire you to learn more about DeAnna and how she guides brands to maximize their capabilities.  If you are in it to win it, contact DeAnna on Instagram @retailingevolved! Enjoy the listen!
01:02:56
June 1, 2020
Life of a Store Manager: Cody Stockton (Le Creuset)
COVID 19 closed virtually every non-essential retail store in the world for the first time that many of us can recall.  Store teams were furloughed in many instances and when stores reopened, leaders like Cody Stockton were determined to come back with a vengeance and be there for their customers, no matter what that looked like.  Cody is a store manager with Le Creuset in Orlando, Florida.  I love his determination to keep his team and his customers safe while creating unparalleled customer experiences.  His commitment to "make the uncomfortable, comfortable" is inspiring.  During this podcast, Cody shares how he is successfully navigating brick and mortar retail during this "re-entry" phase of COVID.
43:14
May 27, 2020
Winning with 4 Types of Customers
John Hanson is a CX (Customer Experience) guru and has written a book called WOW Your Customers, 7 Ways to World-Class Service. In today’s podcast, John shares the 4 different types of customers and the importance of each.  Now you might be saying to yourself, 4 types of customers?  I know about the internal customer and the external customer.  Who are these other two?  You will need to listen to this podcast to find out.  After 34 years serving customers, this even shifted my thinking!   Whether you are in retail or work with customers in a different industry, this podcast will benefit you.  If you enjoy the podcast, please head over to iTunes and leave a review.  Share with friends, family and colleagues too!  Visit my website, www.runninggreatstores.com to learn more about my company and listen to all my podcasts right from my site or on your favorite podcast platform.  Thank you!
59:45
May 20, 2020
Becco and Retail: A Match Made in Heaven
Stuart Silverman and Shelly Hood are my guests today and talk about an innovative new tool created by becco. Imagine getting customer feedback regarding your team’s performance right at the checkout counter in 15 seconds or less! This solution provides field leaders with insight into the customer experience in real time. What a phenomenal coaching tool for store managers and district managers to use to create world class teams who deliver world class experiences! Enjoy the listen!
49:33
April 8, 2020
Keys to Building Trust and Empathy with your Customers
Saira Sethi is a delightful guest who shares her retail expertise in how to create trust and empathy with your retail customers and associates.  You will want to listen to this with a pen and paper in hand as her tips for elevating your team’s skill with customers will be easy to implement resulting in elevating the customer experience in your store.  Enjoy the listen!
47:05
March 26, 2020
A Coronavirus Conversation: The Retail Industry Impact
Are you a retail business owner?  Now is not the time to hide from coronavirus, it is the time to FIGHT FOR YOUR BUSINESS.  Join three Retail and E-commerce consultants as we discuss strategies to cope with the effects of the Coronavirus on retailers and brands.  Now is the time to prepare for the comeback that will happen.  It's up to you to utilize this time to prepare for it so that once it happens, you will emerge stronger, more strategic and more profitable than ever before.
01:09:22
March 25, 2020
Life of a Store Manager with Megan Bibeau
Welcome to the third in the series called Life of a Store Manager. In today’s podcast, I am interviewing Megan Bibeau who is a District Training Store Manager for Piercing Pagoda, a division of Signet Jewelers.   You will love hearing directly from Megan how she moved from a retail sales associate to a Store Manager in 5 years!  Megan is bright and passionate about retail, her team and delivering unforgettable customer experiences.   You will love this podcast!  Enjoy the listen!
48:02
March 24, 2020
Life of a Store Manager with Krystal Davis
Welcome to the second in the series called Life of a Store Manager. In today’s podcast, I am interviewing Krystal Davis, Store Manager for Justice in Virginia.  Krystal shares her passion for retail, creating a strong culture inside her store which delivers remarkable experiences for both her associates and customers.  Enjoy the listen!
45:59
March 18, 2020
Life of a Store Manager with Hugh Linn
Welcome to the first in the series called Life of a Store Manager. In today’s podcast, I am interviewing Hugh Linn, Store Manager for Lane Bryant in Orlando Fl. Hugh shares his passion for the customer (both internal and external) and gives some of his best tips that any store manager can apply. Enjoy the listen!
48:42
March 9, 2020
Passion for Recruiting and Training
My host is Kim Pagano, President of Publikimage, a retail consulting firm with a focus on brick and mortar stores. In this episode, you will learn tips for recruiting talent to your retail store and once you hire them, how to train and develop them to deliver amazing customer experiences.
49:48
February 29, 2020
Live and Love Retail
This episode shares three secrets for experiencing success as a store manager. Ron Thurston inspires all of us in retail to take pride in working in the largest industry in America and shares tips from his perspective on how to be a high performing store manager.
46:46
February 17, 2020
A Passion for the Customer
Franco D’Ambrosio is the Leader of the ascena Retail Group Service Desk Experience and has set the Gold Standard for service delivery. He ensures over 4000 stores receive A+ service every day. In this podcast, Franco shares his passion and secret to creating remarkable experiences. It is a can’t miss episode.
40:55
November 25, 2019
Conversion, The Last Great Retail Metric
Traffic and Conversion are two of perhaps the most important metrics that brick and mortar retailers should be evaluating to understand the opportunity to drive sales results. In this podcast, we discuss just how simple driving conversion really is and some powerful tips to help store managers and district managers impact their results through a proper focus on Conversion driving behaviors.
49:25
October 16, 2019
Labor Scheduling: How to increase sales based on Scheduling Effectiveness
Creating a store schedule is something managers do every week, almost without thinking about it.  In today’s podcast, we delve into the impact of effective scheduling on sales results.  There is compelling data that shows with the execution of three simple action steps, managers will have the right people at the right time with the right skills resulting in strong financial results.  Likewise, ignoring these steps will almost guarantee a miss in your sales target.  
39:48
October 3, 2019
PERSONAL BRANDING 101
Personal Branding is not just for the rich and famous. We all have a personal brand, the question is, is it the brand you want? In this podcast, we dig into the basics of personal branding with easy to use action steps to create the brand you want.
17:22
September 30, 2019
Effective Management of Retail Store Payroll
This podcast reviews the common myths and mistakes managers make when managing their store payroll along with solutions and recommended actions retail managers can take as they gear up for the holiday season.
30:08
September 18, 2019