The Reboot Chronicles with Dean DeBiase

Ever wonder how some companies seize serendipitous moments—with the likes of Adam Sandler and Walker Hayes—while others pass on the opportunistic gifts that could have moved their brand needle?

On the heels of a deal to be the official bar and grill of the NFL, an Undercover Boss series coming soon, and 200 new concepts in their test kitchens—Dine Brands is on a role. The $8 Billion restaurant group, that owns Applebee’s, IHOP and Fuzzy’s, has 3500 restaurants and 125,000 people who are rebooting these iconic brands at scale.

Listen to Dean and hospitality guru and CEO of Dine Brands, John Peyton for this episode of The Reboot Chronicles to unpack funny untold behind the scenes stories, explore the art and science of innovating—and what happens when you combine the Applebee’s and IHOP menus.

The gig economy is hotter than ever with 36% of U.S. workers in it, and nearly half of the global workforce—1.6 BILLION PEOPLE—are independent gigsters. With growing inflation and a decrease in the desire to go to college, there are a lot of people looking for other lines of work. Either something to fill in the hours of a shorter work week to make ends meet or for a full-time position in a local blue-collar field. LinkedIn and Indeed can help—but if you are looking for a hub of local, entry-level, hourly or blue-collar jobs, Gigs is the place to be. Gigs focuses on honesty, clarity, and helping blue-collar and entry-level workers find jobs that match their needs. All postings tell you the estimated hourly rate, things to expect, commute distance, and benefits/perks—without all the corporate jargon you see on major job boards. To unpack all of this, we invited Gigs CEO Allen Narcisse to this episode of the Reboot Chronicles Show. A Lyft and Uber alumni., Allen is attacking a space that societies and organizations of all sizes are struggling with. Listen in to see how he is simplifying the sector by connecting 86 million workers with thousands of employers in local communities across the US.

The way a customer interacts with a business can make or break a brand. There are immediate break points, like how hard it is to interact, and more long subtle break points, like how well can a business curate a customer's experience to keep them coming back. Even with all the technology at our fingertips, these long form conversations continue to be challenging, because they require both sides to communicate effectively—and know what they want from each other. One company facilitating conversations and interactions is Klaviyo, who developed technology to unite data, analytics, and marketing to create better personalized communications that have helped some of the world’s most popular brands earn $100B in revenue so far. To discuss how Klaviyo is rebooting the sector, we invited CEO Andrew Bialecki to this episode of The Reboot Chronicles. Andrew started Klaviyo alongside co-founder Ed Hallen because they saw that companies had tons of consumer data but couldn’t answer basic questions. Listen in for lessons learned from their first 12 years, how the next 12 may go—and what’s going on with corporate AI FOMO.

With AI being aggressively adopted in most every industry sector, you may be wondering what becomes of the billions of call center interactions that take place around the world? With all the technology imbedded in our lives, most are frustrated because they are not served well through self-service platforms—and many say they want to connect with real humans behind the brands they deal with. Operating on six continents with 64,000 employees conducting billions of these last mile conversations in 50 languages is TTEC. The $2.4B services provider takes innovation seriously and is working on rebooting tech. platforms and other AI-enabled customer journey solutions across all interaction channels at the world's largest corporations. We invited TTEC’s President and CEO of TTEC Engage for an episode of The Reboot Chronicles to discuss “the innovative mess required to be better than you were the day before” and unpack how she is taking this market leader to the next level of market-making growth.

The food industry has been struggling to adapt to the world around them. With pickup and delivery services impacting grocery store sales, and the rise of services like DoorDash and Uber Eats rebooting consumer habits, competition and change are the new norm.

A key player quietly rebooting the grocery and supply chain sectors is SpartanNash. Founded in 1885 as a tiny candy and tobacco store in Devil’s Lake, North Dakota, SpartanNash is a $9.7 Billion Fortune 400 company with 17,000 Associates that delivers to 2,300 independent grocers and hundreds of their own stores. They also “deliver a little taste of home” to all who serve the U.S. military no matter where they are stationed around the globe.

We invited SpartanNash CEO Tony Sarsam to this episode of The Reboot Chronicles for a behind the scenes tour of his reboot story. A thoughtful agile leader and industry veteran from Frito-Lay, Borden, and Nestle, Tony has been transforming the company—and keeping his teams on a mission to “Make Yesterday Jealous For How Great Today Is.”

When you hear about a public company going through six CEOs, you may think “they are doomed!” Not so when you bring in an outsider who was the President of Uber, and focused in on rebooting the culture first—rather than deploying the typical rinse and repeat “transformation” consulting playbook.

H&R Block has been on a rocky rollercoaster ride over the decades—occasionally coming close to the brink of obscurity, irrelevance, and decline. More than a cultural shift, this $3.5B behemoth, with 60,000 tax pros in 10,000 locations who have prepared close to 100 million returns, required industrial strength turnaround leadership.

Their CEO Jeff Jones, a grounded, humble and agile leader, brought that strength to the company. He joined us for this episode of The Reboot Chronicles to unpack dozens of Reboot Lessons, with remarkable stories about how he shifted H&R Block from a command and control to a connected culture, why 5 million people switched over to their rebooted platform—and why he resigned as Uber’s President during its darkest days.

Not many leaders can say they’ve been at the same company for 30 years and been an active Rebooter of the organization along the way—taking it from a small town supplier to a global market leader. Dan Florness can.

As President and CEO of Fastenal, a Fortune 500 leader in sectors from industrial supplies, logistics and consulting services to manufacturing, construction, and state and local government sectors, Dan and his teams have grown the company to 3,400 locations in 25 countries with 23,000 "can do - entrepreneurial" employees who delivered over $7B in revenue last year.

Dan shares his simple insights and stories on how to Reboot a small nuts and bolts supplier into a Fortune 500 leader, on this episode of The Reboot Chronicles Show.

Cancer is not an easy topic to discuss. It is a devastating disease that takes over 10 million lives a year—600 thousand of those in the U.S. alone. To anyone who has gone through it or has loved ones who have fought cancer, it helps to know that you are not alone in that fight. Hundreds of organizations around the globe are focused on researching cancer from different angle—in the hopes of helping people through all stages of the process. One of those organizations working on discovering easier and less intensive ways to detect cancer is Guardant Health. They are a precision oncology company focused on reducing those numbers across all stages—from screening to find cancer and monitoring for recurrences in early-stages to helping doctors select treatments for patients with more advanced-stages. The half a billion-dollar public company has been making strides in cancer screening accuracy and accessibility through blood tests versus biopsies. We invited the Co-Founder and Co-CEO of Guardant Health, AmirAli Talasaz, for an episode of The Reboot Chronicles, to unpack how their simple blood tests could be the best and easiest way to fight the war on cancer.

Video streaming is valued at $500 Billion and will explode into a $2.0 Trillion market by 2030. With billions of hours streamed per month, 99% of American households subscribe to a streaming service, like Netflix, Apple, Amazon, Disney, Fubo, Hulu, Max, Paramount, Peacock, Roku, Sling, and YouTube. Americans spend approximately 13 hours per day consuming digital media, ugh, with 3 of those hours spent streaming video. At the center of this massive traffic, making it all happen behind the scenes, are companies like Brightcove. Partnering with thousands of companies in 70 countries, to stream and monetize content inside and outside of their organizations, Brightcove helps build connections between companies and their audiences. To explore how to reboot the streaming industry, we invited Brightcove’s CEO, Marc DeBevoise, to The Reboot Chronicles Show. A two-time Technology and Engineering Emmy® Award winner, Marc unpacks how he and his team are pushing the boundaries of what video can do for our companies and our lives.

When you think of propane what comes to mind? Is it a famous cartoon character who sells propane? Or even the propane appliances or grill on your patio or deck? Or is it perhaps the unique propane trucks you may have seen driving around—leaving you to wondering what the heck are those and where are they going? One companies with thousands of those trucks is Suburban Propane. The company was founded by necessity in 1928 when founder Mark Anton and his wife Adele moved to a suburb that had no gas lines. So Mark ordered the equipment for production and installation of propane, making his wife the first customer. Almost a century later, Suburban Propane is a $1.4 billion company, with 3,300 employees, and 700 locations serving millions of customers around the country. We invited Suburban’s CEO Michael Stivala, to this episode of The Reboot Chronicles to unpack what’s working and what’s next in the sector—including renewable energy startups.

With a 90% startup failure rate and many Fortune 1000 companies unknowingly being on the brink of irrelevance, obscurity, and decline, “Rebooters” are needed now more than ever. In short—leaders need to think about Ubering themselves before they get Kodaked!

I have interviewed to hundreds of CEO’s over the years, many sharing their stories on how they rebooted themselves and their organization to adapt to and thrive in the future. Strategically, Rebooting your organization focuses in on three key area of transformation: People, Platform, and Passion. Operationally it requires infusing organizations—especially large ones—with the speed, thrill and attitude of a hectic entrepreneurial startup, combined with the urgency, focus and results of a disciplined turnaround.

As an operation partner, board member and serial CEO, I have led my share of reboots (and turnarounds), and often look to organizations like the TMA (Turnaround Management Association) for support. With 10,000 members and 58 chapters globally, the TMA is a helpful resource for struggling companies when they need it most—from industry titans to scaleups.

When CEO’s ask me, about the difference between a Reboot and a Turnaround, I advise them that: you reboot an organization before you need it, before it’s too late, before the ‘turnaround guy’ shows up. To unpack this and more, we invited CEO Scott Stuart for this episode of The Reboot Chronicles. With 30 years of restructuring experience, Scott has some pointed stories and tips, from his front row seat watching companies fall and helping them climb back out of the muck.

Sports are a massive part of global entertainment and global fashion, from the top of your Cheese Head hat to the bottom of your cleats, sports and fashion are a pair. One brand we all know is a giant in one of those fields and is now going under a reboot to become a titan in the other. That company is the USPA - U.S. Polo Association, and if you are an athleisure enjoyer you have some of their apparel. But the logo is more than just an iconic merchandise brand that consumers call Polo. Behind the scenes is a massive organization with a dynamic plan that will soon pass the $3B in annual revenue mark. At the helm of this organizational and brand reboot, on this episode of the Reboot Chronicles, is J. Michael Prince - President & CEO USPA Global, to talk about the fascinating world of Polo on and off the field, his remarkable story, and his plan for the decade ahead.

The global landscape of architecture and design is going through a generational transformation, imagining and creating new spaces that are redefining how we live, work, shop, play, stay and travel. A driving force leading these trends is Gensler, the world’s largest architecture, and planning design firm. Founded in 1965, it has expanded into a global powerhouse with 53 locations and 33 practice areas which serve thousands of clients in 100 countries, with 6,000 employees that delivered over $1.8 billion in annual revenue last year. The company has a unique way of running their business—with the power of two. In key positions they often have “co” appointments for the same job, up to and including the CEO’s office. We invited the newly appointed Gensler Co-CEOs, Julia Simet and Jordan Goldstein, for this inspiring episode of the Reboot Chronicles, to talk about how they are redesigning and rebooting the future of work through physical and digital environments, how spaces should inspire, connect, and adapt to our needs—and how it can transform societies around the world.

When was the last time you felt yourself grow as an individual? I mean, a time when you truly felt a eureka moment of having gained a new insight or finally understood another perspective that helped you thrive. We found something to help you do just that. On the heels of his popular “Master Mentor” book series, best-selling author and top global thought leader, Scott Jeffrey Miller, has created your next go to book, “The Ultimate Guide to Great Mentorship”, a very practical guide that provides the top do’s and don’ts to consider when mentoring. This book covers everything you need to know on both sides of the table—like setting boundaries with your mentee, goal setting, and the various roles a mentor plays depending on the situation—and much more. Intrigued by the need for better mentoring and how it can help people grow, Dean DeBiase invited Scott to join him for another action packed episode of The Reboot Chronicles to talk about his life journey, and unpack how to capture eureka moments, through the lens of mentoring.

Founded in the 1990’s Step Aerobics era, Planet Fitness (PLNT) has seen its share of reboots. They went public in 2015 and today the $1B company is one of the largest and fastest-growing fitness brands, with 18 million members who “work out” in over 2,400 locations around the world.

Under their CEO, Chris Rondeau’s, leadership, Planet Fitness was rebooted and grown into a market leader that many of you have experienced firsthand. What we like most about them is 90% of the locations are owned and operated by entrepreneurs—independent businessmen and women like many of you. Recently,

Chris was fired and the board installed former Gov. Craig Benson, a longtime company board member, as interim CEO. Prior to being let go, Chris joined Dean DeBiase for an episode of The Reboot Chronicles to discuss his journey, from the front desk to the CEO’s office, and what’s next in the health and fitness club space—a market which is projected to soon reach $136B.

Almost 75% of cities in America lost some form of air services, with over 100 cities having lost more than 25%. 

Responding to this huge decline in regional flights, with many markets underserved or left behind by United, American or Delta, Breeze Airways Founder and CEO David Neeleman saw an opportunity to reboot the travel industry—for the 5th time.

An airline pioneer, David started multiple commercial airlines including Azul—Brazil’s largest  Airline—which transformed the country’s travel and logistics network, WestJet in Canada, Morris Air—which he sold to Southwest, and JetBlue—which broke records as the fastest growing airline.

Breeze now operates more than 150 routes in dozens of cities—and in just two years has already been ranked as one of the country’s best domestic airlines by Travel + Leisure magazine. 

I invited David to join me for an episode of The Reboot Chronicles podcast to unpack how he is once again rebooting the airline industry—and bringing travel back to underserved communities and beyond.

AI (Artificial Intelligence) is all the rage in business and social circles—but its meaning and capabilities are often misunderstood.  Some people think about the movie I, Robot, and how AI Robots will turn against humanity, while others think of Chat GPT and how it can help them through their school assignments. One company, Turing, is rebooting the meaning of AI as a tool to transform your business—one engineer at a time. I invited Turing's CEO, Jonathan Siddharth, to join me for an episode of The Reboot Chronicles to unpack how technology services companies, like Accenture, must reboot themselves—in the AI era of automated software developer platforms.

Ever wondered how a company can pivot from a mere analyst tool to a global enterprise-grade platform? Harnessing the power of AI doesn't hurt—and that’s precisely what Alteryx, Inc. (NYSE: AYX) did.

The company has rebooted itself into a low-code/no-code cloud, with hundreds of thousands of community members tapping into an analytics platform that quickly turns massive data into breakthrough insights.

From harnessing the power of AI to democratizing data for the rest of us, CEO Mark Anderson and I unpacked it all in a recent episode of the Reboot Chronicles.

AI personalization platforms—like Revieve—are transforming consumer Healthy, Beauty and Wellness journeys, by partnering with brands and retailers to help consumers reboot their discovery, purchasing and relationship complexities at scale. On the heals of a very popular episode with Ron Gee, President and CEO of Shiseido Americas, who has been leading a dynamic reboot of both that company and himself, we take a look at where the industry is going next. To best do that, I invited industry veteran and BeautyMatter CEO, Kelly Kovack to join me for an episode of The Reboot Chronicles to unpack the latest industry developments, mishaps and trends. Whether you are a global brand, retailer, startup, entrepreneur, or consumer—listen in for a remarkable discussion with diverse perspectives about what’s hot now and what’s next—from global industry players, creators and influencers to Web3, AI and the consumer.

Shiseido was Japan’s first Western style pharmacy, founded 150 years ago in 1872, that has transformed itself into a global beauty giant operating in 120 countries and regions, with 39,000 employees that generated $8 billion in revenue last year.

At the helm of Shiseido Americas is Ron Gee. As President and CEO of Shiseido Americas he has been leading a dynamic reboot of both the company and himself. With a Chemical Engineer degree from Columbia and MBA from New York University’s Stern School of Business, Ron is a uniquely qualified hybrid leader. A veteran of the beauty industry, having served in various leadership positions at L’Oréal and Coty, he clearly gets the potential of this massive global sector.

With a vision to become the personal beauty and wellness company, and the world’s No.1 skin beauty company by 2030, Ron joined me for an episode of The Reboot Chronicles to unpack how he and his team are playing to win.

The auto industry has had its share of problems over the last decade and needs yet another reboot. During that time, carparts.com Inc., (NASDAQ:PRTS) has become a force to reckon with, when it comes to parts and accessories. They’ve grown to become one of the leading e-commerce providers of auto industry after-market parts—and a one-stop shop for vehicle repair and maintenance needs. With 1500 employees and revenue over $660 million last year, up 14% year over year (YOY), the company saw a strong Q1 23—reporting net sales increase of 6% YOY to $175.5 million vs year ago, and an increase of 20% on a two year stack. David Meniane, the company’s fifth CEO, is on a mission to reboot the company, using data driven decisions to enhance customer experiences. He joined me for an episode of the Reboot Chronicles to explain why he’s placing so much emphasis on data for growth and innovation—and how they’ve channeled their efforts toward seamless factory-to-consumer online shopping experiences for everyday drivers—like you.

Raoul Pal, “looks at the real world picture and sees how it’s playing out and tries to place bets accordingly.” Co-founder of RealVision, Exponential Age Asset Management, Global Macro Investor, and Science Magic Studios, he has a different take on the state of the financial industry and how you can play in it to win.

Raoul joined me for an episode of The Reboot Chronicles, to explore investor optionality in the roaring 20’s—from crypto and Bitcoin to NFT’s, alternative assets, and more.

Like many of you, I was an early reader of Entrepreneur Magazine. First published in 1976, it has been a go-to source for small businesses and aspiring entrepreneurs for decades—and is now read by millions of people around the world. The groups thoughtful and talented Editor in Chief, Jason Feifer, has been rebooting Entrepreneur into a broader platform, while hosting two podcasts—Problem Solvers and Help Wanted—and writing a new book, Build For Tomorrow. Jason joined me for an episode of the Reboot Chronicles to talk about his journey and the future of thinking and entrepreneurship.

As tax season hits its peak, and Intuit’s (NASDAQ:INTU) 100 million customers scramble to meet deadlines across the globe, the company is rebooting itself to leverage technologies that will make it easier.

After a Core Reboot was initiated four years ago, they began to focus on building the next-generation AI enabled capabilities—transitioning from customers doing most of the work to an AI generative platform that does work for customers. They seem to be hitting on the big three cylinders I look for in smart growth/innovation BBB Reboots: Building (R&D) their own new tech./capabilities, Buying (acquiring), Borrowing (partnering).

Leading that charge is Intuit’s CEO, Sasan Goodarzi. With all the hype about leveraging generative AI, like Open AI’s ChatGPT, many companies—even Google and Facebook—are frantically scrambling to deploy it before it disrupts them. Since Sassan and his team were already on a mission to build an AI expert driven platform, they were ready for the coming data revolution.

Sasan joined me for an episode of the Reboot Chronicles to take an inside look at how they have developed their growth and innovation roadmaps—and how it may position them strategically in a Crypto/Web3 world.

On the heels of the pivotal collapse of Silicon Valley Bank (SVB), I recently talked with Henrique Dubugras, the Cofounder and Co-CEO of Brex, an integrated corporate card and spend management software company that has raised $1.5B in capital. 

 As companies frantically exited their SVB accounts at a record pace, in one of the world’s largest bank runs, Brex moved quickly to attract and support startups by fast tracking applications, maintaining card credit limits, and more than doubling FDIC insurance levels to $2.25M through their partner bank network.  

Smart moves, as Brex has since received billions of dollars of deposits from thousands of SVB clients—and is now looking to potentially raise billions more to help companies with emergency operational and payroll bridge loans.  

Henrique joined me for an episode of The Reboot Chronicles for a fascinating discussion about how they are rebooting the sector, what’s next in FinTech, and provide an exclusive look inside Brex.

When Lieutenant Colonel Scott Mann retired as a U.S Army Green Beret, he did all the “right things”, until one day he took his 45 caliber pistol into his bedroom closet—with no intent of coming out alive.  

Dark times for sure. In his nearly two decades of Special Forces experiences, Scott’s military journey took him to Colombia, Peru, Iraq, Ecuador, Panama and multiple tours to Afghanistan. Today Scott has completely rebooted himself into a top Storyteller, Actor, Playwright, Podcaster, Author, Speaker and Coach. Inspired by his tough journey, he founded Rooftop Leadership, to help leaders tackle the anomalies around low trust and how to  build human connections in high stakes environments. 

His brutal transformation is an inspirational story for all of us—from the battlefield, to the  boardroom—and even theater with his new partner Gary Sinise.  As a warrior storyteller, he shares his remarkable rapport-building skills from combat, to help leaders navigate “now-or-never” scenarios, with a focus on relationship building techniques. A replica of how he inspired local tribes in Iraq and Afghanistan, to make game-changing decisions with low resources—“Rooftop Leadership"  is helping teams avoid conflicts by nurturing trust.   

Scott joined me on an amazing episode of The Reboot Chronicles to reflect on how his decades of Special Forces deployments are changing civilians lives—they may even change yours.

When you mention GoDaddy Inc. (NYSE:GDDY), most people instinctually say, ‘that’s where I got my website URL'. As a pioneer during the early stages of the Internet, GoDaddy quickly became the go-to domain provider as the world rushed to name and claim their stake on the web.  

Today—with over 9000 people who deliver $4 billion in annual revenue—this broad-based web enablement company provides the world’s entrepreneurs and SMB’s a portfolio of products and services that have everything to do their growing their businesses. GoDaddy empowers people and organizations, providing practical guidance and tools to manage their work and succeed online—from offering services to build professional websites, to attracting viewers and selling products and services to their customers.  

A key new leader on senior team is CLO (Chief Legal Officer) and Corporate Secretary Michele Lau, who is rebooting the company’s approach to legal, compliance, audit, sustainability, ESG, governance, and government and industry affairs. Michele brings a refreshing take on strategy, culture and growth that is engaging stakeholder groups across the company and industry. We had an insightful discussion on this episode of The Reboot Chronicles and unpacked how she is helping to take the iconic brand to next-level of growth and innovation.

Over 1.5 billion people observe and celebrate Lunar New Year—symbolic of prosperous times, warding off evil spirits, and sharing meals with loved ones. Red lanterns for Chinese New Year, lighting of firecrackers, and spreading joy with culinary abundance, are all traditions that span thousands of years throughout Asia—from China and Vietnam to Korea and Thailand.  

 Newly rebooted P.F.Chang’s is honoring its roots in Asian tradition by celebrating the Year of the Rabbit, offering unique experiences to guests in their kitchens featuring dishes prepared using age old wok centric cooking style. The company has seen its fair share of reboots and restructuring over the years, transitioning from a private, to public, and back to a private equity owned enterprise again. Now, with 300 or more restaurants, in 24 countries and growing, the brand employs about 20,000 people that deliver over $1billion in annual revenue.  

 One of America’s favorite restaurant concepts, offering sit down Asian cuisine, and well known for their iconic warrior horse outside their locations, P.F.Chang’s is growing into a more dynamic brand under the leadership of CEO Damola Adamolekun. His reboot-in-progress is creating new experiences and consumer loyalty that is accelerating growth—and he is just getting started. We unpacked his global expansion strategy on the eve of Lunar New Year—of The Rabbit—who are also known to be witty, quick-minded, and ingenious.

An entrepreneur and global CEO, Dee Robinson is civic leader and board member of non profit organizations and corporations, including Revieve.com. Moving from the corporate world, to restaurants, to retail, Dee unpacks her entrepreneurial journey on this episode of The Reboot Chronicles, with stories on following her dream, deploying the power of AND—as well as facing down fear and naysayers that were holding her back.

Not many know CEC Entertainment, but they know Chuck E.Cheese. This globally recognized entertainment and dining brand has seen it’s fair share of reboots since its founding days in Silicon Valley back in the 1970’s.  A company that hosts half a million birthday parties and two billion game plays every year, their slogan, “Where a kid can be a kid everyday ®” has been repeated (or sung) in most every American household with kiddos. Part of a system of family destinations under the bigger umbrella of CEC Entertainment, the brand boasts over 600 restaurants around the globe.  

 With a new CEO joining in January 2020, David McKillips jumped headfirst into a Chuck-E Ball Pit—just as the global pandemic forced all of their locations to close. His decades of experience in family entertainment at Six Flags, DC Comics, Sea World and Sesame Place, were just what the doctor (or the board) ordered for this hands-on transformation and financial restructuring.   

A nightmare of a situation for a first-time, location-based entertainment CEO to encounter on day one, David led the company from an ineludible Chapter 11 filing to quickly launching Pasqually’s Pizza—all while (more importantly) rebooting the iconic brand into a global platform. Together with Chuck E.Cheese, Peter Piper Pizza (a growing regional fresh-made pizza restaurant), and Pasqually’s Pizza and Wings(one of the first virtual kitchen delivery-only brands) the group employs 13,000 people in a market that’s projected to be over $40 billion by 2027.  

To uncover and unpack some of CEC’s  reboot story, David and I had this fascinating chat on The Reboot Chronicles podcast.

A professional career from Disney to America’s top leadership company, Scott Jeffrey Miller’s journey, in a nutshell, has been an impactful story—from the front lines to the C-suite. Along the way, learning the habits of people who made it to the top, Scott elevated himself from salesperson to Executive Vice President at Franklin Covey. 

 He is a multiple best-selling author, radio and podcast host, leadership coach, columnist and a killer keynote speaker. A huge proponent of “OWN YOUR MESS”—and the fact that we learn more from our messes than our successes—Scott leverages his unfiltered style to ignite creativity with his coaching. He is the host of the popular On Leadership podcast, iHeart Radio’s Great Life Great Career show, author of Management MESS to Leadership Success and Everyone Deserves a Great Manager, and writes a column for Inc.  

Deriving essence from his profoundly thoughtful and impactful conversations on his podcast, Miller wrote “Master Mentors” and has now released “Master Mentors Vol. 2”, to help professionals strategize better and reach their pinnacle. A life-long learner like me, Scott presents practical and relatable experiences for others to implement in their lives. He’s currently globetrotting on his book/speaking tour; yet I got him to pause and join me again on The Reboot Chronicles, to reflect on personal stories and his latest work!

One of America’s first tech companies, HP - Hewlett Packard Inc. (NYSE: HPQ) was started in a Palo Alto garage by Bill Hewlett and David Packard in 1939—kicking off the lab coat era of Silicon Valley.  

The company has been through many reboots, M&A events, and market headwinds filled with leadership challenges over the decades—and was even split into two companies in 2015. Today, fresh off its $3B+ acquisition of hybrid-work leader Poly, the company employs over fifty thousand people in 170 countries, who generated over $63B in revenue last year.   

With recent investments by Warren Buffett, the acquisition of Poly and other emerging brands like Z, Omen, Hyper and Arize, the tech giant continues its rebooting journey, stepping up in the market and doubling down on gaming and peripherals, hybrid work solutions and more.  

I invited Stephanie Dismore, HP’s head of North America to join me for an episode of The Reboot Chronicles to unpack their latest go-to market strategies across a portfolio of expanding products and services in the commercial, consumer and public sectors.