Resilient Tourism Podcast Series - Accelerating the Digital and Data-Driven Transformation

🗣️🎙️ Interview with Dejan Ristić, Project manager at Ljubljana Tourism

In this episode, Amélie Keller interviews Dejan Ristić, project manager at Ljubljana Tourism, and together they discuss digital transformation and sustainability for destinations. Dejan shares Ljubljana's smart tourism initiatives, emphasizing data-driven decision-making and collaboration with stakeholders. They explore the balance between technology and human-centric hospitality, envisioning a more responsible and inclusive tourism sector in the future.

In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with Michael Levie, Hospitality Executive

In this episode, Michael Levie shares invaluable insights into the evolving landscape of digital transformation within the hospitality industry. The conversation delves deep into the challenges and opportunities presented by technology in hospitality, highlighting the importance of using data and digital innovation. Michael Levie's vast experience and expertise offer listeners a roadmap for success, outlining strategies for leveraging digital technologies to enhance guest experiences, streamline operations, and drive sustainable growth in the hospitality sector. From legacy systems to cutting-edge innovations, this episode is full of recommendations for industry professionals seeking to thrive in the digital age of hospitality.
Michael Levie is a seasoned hospitality professional with over 40 years of experience. He began his career working for various international hotel chains including Sonesta International Hotels Corporation and NH Hotels all over the world. He co-founded Citizen M hotels in 2005. Michael is a trailblazer in the digital transformation of the hospitality industry, emphasizing the strategic use of technology. His visionary leadership at Citizen M and ongoing involvement in hospitality tech showcase his commitment to innovation and shaping the industry's future.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with ⁠Floor Bleeker, CTO at Accor

In this podcast episode, Prof. Maggie Chen engages Floor Bleeker in a discussion centered around Accor's digital transformation. Floor sheds light on two pivotal changes underway at Accor. The first involves a technical change, steering the company from numerous data centers to a single public cloud. This shift aims for heightened agility, centralized management, ultimately enabling the possibility of launching a hotel within a single day. Concurrently, an organizational transformation is happening at Accor. Floor also shares thoughts about the evolving landscape of digital transformation within the hospitality sector, particularly emphasizing the critical role of enhancing guest experiences and engaging staff. Floor Bleeker is the Group Chief Technology Officer of Accor and is responsible for the global data and IT strategy and execution. Its role is to create a consistent and positive impact on the business success of all Accor brands through the delivery of effective and innovative technology solutions. Floor is part of Accor's global executive committee.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with Tess Mattisson, CEO of Zaplox

In this engaging podcast episode, Prof. Maggie Chen meets Tess Mattison, President and CEO of Zaplox, a leading provider of digital solutions and mobile keys for hotels, casinos, and resorts.

Tess is deeply passionate about the intersection of technology and hospitality, and she brings a wealth of experience from both realms. Tess emphasizes the importance of digital transformation being more than just adopting technology; it's about people, mindset shifts, and enhancing guest experiences. She highlights the need for technology to work seamlessly, be user-friendly, and above all, provide value to both guests and employees.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with ⁠Prof. Marianna Sigala⁠, Sheffield Hallam University

In this podcast conversation between Prof. Alessandro Inversini and Prof. Marianna Sigala, they dive into the realms of digital transformation, datafication, and their impact on the tourism industry.

Marianna Sigala, a professor specializing in digital transformation, shares her insights on digital transformation, datafication, data collection, resilience and predictive models through the use of digital twins, the future of tourism and more. Overall, the conversation highlights the immense potential of digital technologies and data in transforming the tourism industry while urging a proactive approach towards responsible usage and adaptation.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠with the support of ⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠.

Norbert Kettner has been the Vienna Tourist Board’s Director since September 1, 2007. Norbert Kettner is a member of the board of trustees of the Austrian Broadcasting Corporation ORF. He is deputy chairman of the supervisory board of Vienna City Marketing Agency and member of the board of directors and the presidium of Vienna Business Agency as well as member of the City of Vienna’s Economic Council 2030. Kettner is also part of the AviationIndustry Austria (AIA) Advisory Board and member of the Tourism and Hospitality Industry Advisory Board of MODUL University Vienna. (https://b2b.wien.info/en/newsroom/media-library/photos-norbert-kettner-355272)

In this conversation, Norbert Kettner and Amélie Keller explore Vienna Tourist Board's strategies, with a specific focus on the importance of social design and human centricity in digital transformation, data, and sustainability. Norbert highlights several digital projects undertaken by Vienna Tourist Board, as well as the importance of "digital humanism" for the city. Norbert reflects as well on the pandemic's impact, accelerating their data-driven transformation and the need to create better experiences for visitors and better quality of life for the local people.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with ⁠⁠Prof. Dimitrios Buhalis, Bournemouth University Business School

Professor Dimitrios Buhalis is a Strategic Management and Marketing expert with specialisation in Information Communication Technology, Smart Environments and Interactive Marketing, He is an expert in technology applications in the Tourism, Travel, Hospitality and Leisure industries. He is Professor of Smart Tourism at Bournemouth University Business School. In this conversation, Prof. Dimitrios Buhalis and Prof. Alessandro Inversini discuss the impact of technology, particularly AI, on the future of travel. Dimitrios highlights AI's role in personalizing experiences, predicting trends, and most importantly, making real-time decisions. He emphasizes the need for responsible implementation, considering challenges like privacy and equitable access to technology. Their discussion centers on the potential for hyper-personalization in travel experiences by 2040, driven by AI's ability to cater to individual preferences in specific contexts.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠⁠with the support of ⁠⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠⁠.

🗣️🎙️ Interview with Dolores Ordoñez, Director of AnySolution and Expert in Smart Cities and Tourism

In this podcast episode , we interview Dolores Ordoñez, expert and leader in European digital transformation and smart destinations. Together, we explore the significance of technology in tourism, emphasizing the need for a human-centric approach alongside data-driven solutions. Dolores plays an important role in the DATES project, a EU project that sets the bases of the European Tourism Data Space. She discusses its role in fostering collaboration and sustainable practices within the industry. The conversation touches on challenges, recommendations, and the future of tourism, envisioning a landscape where data facilitates better experiences while preserving destinations' authenticity and sustainable development.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠⁠with the support of ⁠⁠⁠⁠Innosuisse⁠⁠⁠⁠.

🗣️🎙️ Interview with Mirko Lalli, Founder and CEO of the Data Appeal Company

In this podcast episode, we talk with Mirko Lalli, the founder and CEO of Data Appeal Company. We discuss the digital transformation of the travel sector, the role of data, and how it is changing the industry. Mirko explains his company's focus on making travel destinations and companies more data-driven through AI. 🎯 Interestingly, Mirko also tells us about his company's efforts to measure destination sustainability through data. 🌱🌎 💡 He also tells us that AI will be a significant force in shaping the future of travel, urging listeners to embrace AI and adapt to industry changes.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠⁠www.resilienttourism.ch⁠⁠⁠⁠. This content is produced by the ⁠⁠⁠EHL Hospitality Business School ⁠⁠⁠with the support of ⁠⁠⁠Innosuisse⁠⁠⁠.

🗣️🎙️ Interview with Wolfram Höpken, Professor at the University of Applied Sciences of Ravensburg-Weingarten

In this episode, we sit down with Wolfram Höpken, a professor in Business Informatics, as well as the director of the Institute for Digital Transformation at the University of Applied Sciences Ravensburg-Weingarten. We talk about the future of the travel industry, exploring the impact of digitalization and AI on the way we experience tourism.

💡 Wolfram sheds light on the profound changes taking place in the world of travel, and shares his insights on how advancements in data science, artificial intelligence, and data-driven services are shaping the industry. Wolfram also brings the role of data and the challenges faced by small and medium-sized enterprises (SMEs) in preparing for the entry of tech giants into the tourism market.

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠⁠www.resilienttourism.ch⁠⁠⁠. This content is produced by the ⁠⁠EHL Hospitality Business School ⁠⁠with the support of ⁠⁠Innosuisse⁠⁠.

🗣️🎙️ Interview with Eduardo Santander, CEO/Executive Director of the European Travel Commission (ETC)

Today, we sit down with Eduardo Santander, CEO of the European Travel Commission (ETC), for an in-depth conversation on the state of European tourism.

💡 Eduardo shares his and ETC's invaluable insights into how digital technologies and data insights are transforming European destinations, and how they contribute to our sustainable future.

In addition, you will discover how ETC is spearheading initiatives to harness the power of data and technology, creating a more connected and sustainable travel ecosystem. 🌱🌎

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠www.resilienttourism.ch⁠⁠. This content is produced by the ⁠EHL Hospitality Business School ⁠with the support of ⁠Innosuisse⁠.

🗣️🎙️ Interview with Juho Pesonen, Professor at the University of Eastern Finland Business School

In this episode, we delve into the ever-changing world of travel with a captivating conversation with Professor Juho Pesonen. As a leading expert in the field, Juho shares his invaluable insights on the digital transformation sweeping through the tourism industry. 💡

Juho breaks down digital transformation into three categories :

1. Enhancing customer value
2. Boosting operational efficiency
3. Pioneering novel business models.

We also discuss the associated challenges, with a particular focus on customer experience, automation, AI and the possibilities of a more sustainable travel industry. 🚀🌎 

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠⁠www.resilienttourism.ch⁠⁠. This content is produced by the ⁠EHL Hospitality Business School ⁠with the support of ⁠Innosuisse⁠.

🗣️🎙️ Interview with Alexei Matouchkine, Regional Director at Booking.com

In this episode, we delve deep into the world of hospitality's digital transformation and the pivotal role played by Booking.com. Join us as we explore the evolving landscape of the hospitality industry and discover how Booking.com's solutions empower hoteliers in their digital journey. 💡 Our guest, Alexei Matouchkine, shares insights into the dynamic relationship between technology and hospitality. With a diverse portfolio of services and a global presence, Booking.com has been a driving force behind the industry's digital evolution. In addition, discover how they have enabled accommodations providers to adapt, thrive, and embrace sustainability while enhancing the guest experience.🌱

🎙️ In the Resilient Tourism Podcast Series, we talk with international travel and tourism experts about digital transformation and datafication. Our goal is to inspire you to take action and be part of the movement! 🎯

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland.

Learn more about the project at ⁠www.resilienttourism.ch⁠. This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠⁠website⁠⁠ (resilienttourism.ch/podcast)

🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to share the best digital practices in the travel and tourism industry and accelerate Swiss innovation. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector.  This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠www.resilienttourism.ch⁠.

In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR;EN;IT;DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse. Every episode will be transcribed, and summarized in the language of the podcast and in English.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Dr. Roland Schegg is a professor at the Institute of Tourism, University of Applied Sciences and Arts of Western Switzerland Valais (HES-SO Valais) since 2005. Between 2000 and 2004 he was working with the EHL as a professor and researcher. His research interests are in the field of eTourism (online distribution, eService metrics, technology adoption, web 2.0 and mobile technologies in tourism). He has been involved in applied research into the tourism sector for 20 years and is part of the project managers of the Flagship Resilient Tourism.

In this episode, Roland Schegg shares his recommendations on digitizing the travel sector, as well as his experience with digital tourism as a specialized professor at HES-SO Valais. As explained in the episode, the most important recommendation that Roland has shared is to work together, learn from the others and collaborate with other stakeholders from the Swiss travel sector, so that a sustainable digital eco-system can be built in the country.

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Dr Cindy Heo is an Associate Professor of Revenue Management at the EHL Hospitality Business School. Prior to joining EHL, she taught revenue management course at the Hong Kong Polytechnic University and has delivered custom executive education programs on revenue management in Asia, Middle East, and Europe. Her scholarly research and industry consulting focus on the core strategic elements of revenue management, pricing and sharing economy. Prior to joining academia, she had extensive industry experience in the hospitality and tourism fields.

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Mattia Storni is Head of Marketing, Communication and Product Development at Saas-Fee Saastal Tourismus. In this episode, he presents two interesting projects in which he has been part of in Saas-Fee. One project is about Data Forecasting through Data Analytics, and the other one is about a project involving a luggage transport robot in collaboration with Post Auto AG and the municipality of Saas-Fee.

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at ⁠www.resilienttourism.ch⁠ In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

André Golliez is a lecturer at the Lucerne University of Applied Sciences, and a consultant in the area of open data, data sharing, and data value creation. He founded the opendata.ch association and is involved in data policy issues and the use of open data, as well as the Resilient Tourism Flagship project. In this episode, he talks about his involvement in digitalization in tourism and the development of a common data and content hub in the Lucerne and Lake Lucerne Region. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Simona Gamba is Deputy COO and Chief Innovation Officer at Locarno Film Festival. In this episode, she discusses her role in innovation for the festival and how she is working to improve its service model and customer experience. She has been investigating the needs of users and the impact of new technologies on the festival, as well as adjusting the technology infrastructure to improve digital touchpoints and collect data. She gives the example of the ticketing project, which was outdated and not user-friendly, and how they are using new technology to improve it and collect data. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Sebastian Schmid is the host of Hotel Glocke, and he and his wife are the second generation to run the hotel. The Glocke is in the heart of the Goms valley, at the upper end of the canton of Wallis. In this episode, Sebastian shares with us some of the digital tools and technologies implemented in his small family hotel. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Maxime Gervasi, co-founder of Mayko, and Guillaume Olsommer, founder of Simoïs Consulting, both support different tourism actors in the realization of their projects. Together, they have created the BeMobile platform which gathers a large volume of data from a destination to guarantee a high quality experience for visitors.

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Dr. Matthias Fuchs ist Assistenzprofessor für Marketing an der EHL. Er forscht zu digitalem Kundenverhalten, Produkt- und Servicekonfiguratoren und Kundenfeedback. Er unterrichtet Marketing und Computational Thinking.

Dr. Matthias Fuchs promovierte 2021 in Marketing an der Universität St. Gallen (HSG), wo er Geschäftsführer des Center for Innovation (CFI-HSG) und Leiter der Custom Executive Education Programs am Institut für Marketing und Customer Insight (IMC-HSG) war. Vor seiner Promotion war er mehr als sechs Jahre im Markenmanagement, Marketingmanagement und in der Strategieberatung bei Procter & Gamble, Coty Inc. und Roland Berger Strategy Consultants tätig. Er verfügt über zwei Master-Abschlüsse der Wirtschaftsuniversität Wien (WU), der Norwegischen Hochschule für Handel und Gewerbe (NHH) und der Global Alliance in Management Education (CEMS). Seinen Bachelor-Abschluss erwarb er an der Wirtschaftsuniversität Wien (WU).

 In dieser Episode spricht er über ein gefördertes Forschungsprojekt über nachhaltiges Konsumverhalten im Tourismus.

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Emmanuelle Rose is in charge of the communication and digital department of the Lausanne tourist office. Throughout her career, Emmanuelle has worked in the digital sector: Lycos search engine in the 2000s, Voyages SNCF, expedia.fr and finally arrived in Lausanne as web manager. There she created the current digital service of the tourist office.

In this episode, Emmanuelle Rose talks about her digital career path and the importance of data and digital technologies for tourist offices. She presents two main current digital projects at Lausanne Tourisme, and recommends the industry to keep a customer-centric mindset when designing experiences and giving out recommendations to the visitors.

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Ian Millar is a Senior Lecturer in the EHL’s Business Creativity department. He is a Certified Hospitality Technology Professional and a frequent speaker at international IT conferences. He is also the author of numerous articles on hospitality technology. Ian is an advisor to various hospitality technology companies and was a member of the hospitality industry panel for the Singapore Tourism Board, which advises hotels in the region on best practice in the use of technology. He is also a mentor for the Metro Accelerator programme, advising various hospitality technology start-ups. He is currently on the advisory board of HITEC Amsterdam, which organises Europe's largest hospitality technology conference. He’s been recipient of the 2020 Hospitality Financial and Technology Professionals (HFTP) Paragon Award

In this episode, Ian Millar talks about how the hospitality and restaurant industry can be more effective thanks to technology. He provides a clear example of a digital project in which he was involved some years ago, where data and technology helped in accelerating key processes of a famous fast food chain. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Christopher Meignier is the CEO and co-founder of BLENT, a Swiss business intelligence company created in 2019 that produces dashboards and reports updated in real time for hotel and restaurant chains. BLENT provides an answer to the problem of compiling and analysing data from several systems (stay, services, F&B, wellness, accounting, reputation, competition, HR, etc.) on multiple properties. Artificial intelligence allows each level of management to optimise its activities and resources in real time and to anticipate the future with powerful forecasting tools.

In this episode, Christopher Meignier explains the mission of BLENT and gives recommendations to the hospitality industry regarding the use of technology for easing business operations and taking better decisions. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Elisha Schoppig is Operations Manger at Hotel-Spider. The Swiss company, headquartered in Nyon, develops IT solutions for hotels. Elisha has been working at Hotel-Spider since 2014, right after graduating with a Bachelor's degree from the EHL Hospitality Business School. Fascinated by the technological field, he has since been responsible for the European market as Operations Manager.

In this episode, Elisha talks about the common digital challenges hotels face in their booking processes, and discusses how to address them. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our website (resilienttourism.ch/podcast)

Luca Preto is Head of Digital at Ticino Turismo, the regional tourism office that aims to promote and develop the tourism strategy of the canton. Within this department, he manages the agency’s online strategies and the projects related to digital transformation and innovation. Digital tourism, technology and communication are his main passions.

In this episode, Luca Preto presents two concrete examples of digital transformation of Ticino Turismo's operations. One of them serves a market regulation purpose and administrative responsibilities, while the other example illustrates how much data can be taken out and leveraged from the Ticino Ticket, a travel ticket delivered to overnight visitors which allows to use public transportation for free and access to many regional discounts. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Vincent Bailly is the director of the Lavaux World Heritage Association, an entity in charge of the management of the "Lavaux, Vineyard Terraces", which has been a UNESCO World Heritage Site since 2007. Vincent is a geographer by training and a journalist. He also worked at the Tourist Office of the Canton of Vaud for information and multimedia development. He is now working for the preservation of the site "Lavaux, Vineyard Terraces".

In this episode, Vincent Bailly explains how leveraging data will allow the Lavaux World Heritage Association to track visitor flows and improve their experience once it has been appropriately interpreted with the help of different research institutes. 

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

Julia Geffers is the CEO of Hoxell, a Swiss company based in Lugano that provides an integrated software hospitality platform which facilitates the interaction with guests and connects the different departments within accommodation facilities in real time. Julia has worked 20 years in the hospitality industry and has learned all the secrets of hospitality and customer experience.

In this episode, Julia shares her passion for hospitality and underlines the importance of using technology to enhance communication and information flow among employees and customers.  

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In the Resilient Tourism Podcast Series, we aim to spread a culture of innovation with our guests from all corners of Switzerland. We thrive to inspire the Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to connect the leaders of Switzerland and share the best practices. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector. We hope to inspire you to take action and be part of the transformation!

This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative funded by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR; EN; IT; DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse.

Transcripts are available on our ⁠website⁠ (resilienttourism.ch/podcast)

🎙️ We thrive to inspire Swiss Travel & Hospitality professionals to shape the digital transformation of the sector.  We want to share the best digital practices in the travel and tourism industry and accelerate Swiss innovation. Interested? Let's take a ride together! 🚀

You will find inspirational talks from industry experts and professionals that will present their success stories in innovation, digitization and datafication of the sector.  This podcast is part of the Swiss Resilient Tourism Flagship Project - an initiative supported by Innosuisse to support the datafication of the travel sector in Switzerland in order to create resilient digitally supported services, business processes and business models. This improved data intelligence strategy will strengthen the competitiveness, resilience and sustainability of the tourism ecosystem in Switzerland. Learn more about the project at www.resilienttourism.ch.

In conformity with Switzerland's multicultural identity, this podcast is presented in four different languages (FR;EN;IT;DE). This content is produced by the EHL Hospitality Business School with the support of Innosuisse. Every episode will be transcribed, and summarized in the language of the podcast and in English.