The Restaurant General Manager Podcast
By Scott Stanfield
The Restaurant General Manager PodcastOct 26, 2020
Good Morning Hospitality with Wil Slickers Live with Scott Stanfield on 'It's My Friday!'
This is a replay of the LIVE show titled, 'It's My Friday!' with Scott Stanfield streaming on Linkedin & Facebook @ScottRStanfield
Wil & Scott discuss what it was like for Wil to be called up to serve in the Reserves during Covid, what hospitality looks like moving forward and his podcast Slick Talk: The Hospitality Podcast. Scott was a guest on Wil's podcast for 3 episodes on April 3, 10 & 17, 2019. Click here it listen.
Wil Slickers on How the Good Morning Hospitality LIVE show came about: GoodMorningHospitality.com
Wil Slickers, host of Slick Talk: The Hospitality Podcast, has joined forces with modern noise monitoring company NoiseAware and membership-based zero commission hotel booking platform Bidroom to launch a new hospitality morning show, Good Morning Hospitality, which will go out live every Monday morning in the United States.
At a time when many businesses have closed down or risen during the last seven months with Covid-19, Slickers, the host of Slick Talk: The Hospitality Podcast, is determined to create with new “game changers” in the hospitality space by joining forces with NoiseAware and Bidroom to create a new hospitality morning show which will go live every Monday morning.
Unlike the regular Slick Talk: The Hospitality Podcast program, in which industry expert and creator of the inaugural Destinationaire Award, Wil Slickers, interviews some of the biggest names in the vacation rental, hotel and restaurant industries, Slickers and his new co-hosts, Michael Goldin, director of business development at NoiseAware, and Michael Ros, CEO of Bidroom, formed Good Morning Hospitality to be a new way for hospitality professionals in all segments to engage, stay informed, and even be featured on the show as they go live on all platforms at the start of each working week.
Slickers said: “I love running Slick Talk: The Hospitality Podcast and nothing will stop that. It’s become very popular and I am publishing more episodes than ever to keep up with the demand.
“After I did an episode with Michael Goldin, he and I both recognized we had a lot more fun than expected and started thinking of ways we could do something like that more often. Once the name came to life, we realized we were really on to something cool and exciting!
“We wanted to get a third co-host on the show who wasn’t in short-term rentals and could bring a cool dynamic to the show,” he added.
Goldin said: “Wil and I had a lot of fun together and “talking shop” on his podcast and I was definitely excited to find ways to keep doing this! I am a big fan of Monday mornings, so the concept for Good Morning Hospitality was even more exciting as I knew it would be something new and exciting for both short-term rentals and hotels.”
Ros from Bidroom recently recorded a podcast episode with Slickers and will bring something new to the table when it comes to hotels and how people book them.
Learn more about Scott at ModernLongevitarian.com and at TheGMCoach.com
Exec Chef Katie Horne - Chef. Vegan. Thinker.
Chef Katie Horne is making her first appearance on the in 'It's My Friday!' show with host Scott Stanfield. Find this show live on Linkedin at this link here Monday - Friday at high noon eastern.
Katie and I answer these questions from a listener, "How a strong personality female competes in a male dominant industry? I am currently AGM and the company does not have a lot of female GMs. How do I build myself up when they will not?"
Katie and I also talk about how to live a healthy life while working in the restaurant industry.
Katie Horne Bio: With a passion for development, Katie brings her unique blend of compassion and humor to deliver powerful, impactful programs. Katie focuses on the individual needs of not only the business but the culture as well. Throughout Chef Katie Horne’s 20+ years in the Restaurant & Hospitality industry, she has worked to promote gender equality and a healthy work environment.
Her passion for education comes from her parents- both educators themselves. Her mother; a high school English teacher, her father; a communications professor. She was born to do this. Katie thrives in controlling the chaos. She has a unique ability to not only build the systems needed to make businesses run and operator more smoothly, she adds a touch of charm to sell it to even the most skeptical of minds.
Katie resides in Dallas, Texas with her husband, Shawn, and their three dogs- Wolfgang, Niles, and Oliver! Katie has been practicing veganism since 2018 and believes strongly that a plant-based diet can help alleviate chronic conditions such as joint pain, allergies, and improve gut health. Katie lives with a severe anxiety disorder and is a firm advocate for mental health awareness!
Find Katie here: https://chefkatiehorne.com/
Tune in Live Monday - Friday at 10 am MTD on Scott Stanfield's Linkedin Profile here https://www.linkedin.com/in/scottrstanfield/
Find Your Inner Zen with Emily Fitz Randolph | 010
Hugh Jackman said, “Nothing has ever opened my eyes like Transcendental Meditation has. It makes me calm and happy and it gives me peace and quiet in what's a pretty chaotic life.”
I tend to follow 2 things. One is the evidence and the other is how something makes me feel. There are more than 380 peer-reviewed research studies on The Transcendental Meditation technique being published in over 160 scientific journals. These studies were conducted at many US and international universities and research centers, including Harvard, Stanford, Yale, and UCLA Medical Schools. Some of the findings are a 48% reduction in death, heart attack, and stroke. Plus, the Transcendental Meditation technique has been proven to lower blood pressure, anxiety and increase longevity. Since I have another podcast titled the Modern Longevitarian I am cross pollinating with this episode while still maintaining a focus on restaurant managers and chefs becoming better people and leaders. Considering what's happening in our world on this day with a global pandemic, reopening our entire planet and now peaceful protests and riots. Who does not need a way to lower stress and anxiety? We all do. Since December I have been utilizing this style of meditation and there is good reason why I have developed a healthy-daily addiction.
Emily Fitz Randolph
Emily is a certified Teacher of Transcendental Meditation and has been practicing the TM technique for over 25 years. Emily’s mission is to teach as many people as possible this simple, effortless, profound technique. We say that “anyone who can think can meditate”. Whether you think of yourself as someone who can’t possibly quiet your mind or whether you’re a meditation expert with regular, various practices, you'll be able to quickly master this simple technique and experience its many benefits. Emily teaches the TM technique in a clear, enjoyable, and practical way, ensuring that you will be able to practice on your own for the rest of your life and gain all the benefits it provides — including clearer, more creative thinking, resilience to stress, and a deeper connection to yourself and with those around you.
Denny Goodman
Denny has been practicing and teaching The Transcendental Meditation technique for 40+ years as a certified TM instructor. He has been fortunate to travel extensively worldwide teaching TM throughout his career. Denny also traveled with Maharishi Mahesh Yogi setting up courses, working closely with international communities and teaching most walks of life with the passionate desire to create a better world! For his accomplishments, Denny was awarded an Honorary Doctorate for World Peace in 2005 and to present has instructed over 4500 people. (Denny taught me the TM Technique)
Transcendental Meditation Technique - A Complete Introduction https://www.youtube.com/watch?v=fO3AnD2QbIg
Learn more at https://www.tm.org/
Emily on Linkedin https://www.linkedin.com/in/emilyfitzrandolph/
Denny on Linkedin https://www.linkedin.com/in/dennygoodman/
The 'Upset to Happy in One Conversation' Free Gift from The GM Coach https://bit.ly/upsettohappy
Listen to my other podcast Modern Longevitarian https://bit.ly/BestLifeLonger
How important is the GM? with Ryan Achterhoff | 009
This episode really highlights the importance of the GM and retaining the General Manager over a longer timeframe. In January, before the COVID - 19 days were upon us. I had the pleasure of speaking with Ryan Achterhoff, the Chief Administrative Officer of Pizza Ranch, Inc. What I found is that he has more data to prove this point, than most. Ryan can show the direct correlation between profitability and the length of service by the General Manager. This is so encouraging and so important!
Due to the dawn of celebrity chefs - restaurants have changed and are now more ever about the food. On the customer side, the change is… It’s also about being a foodie and Instagram-able dishes, but I have to ask a very important question, “How can a general manager have a lasting impact on the people and the profits?” To get some answers, please listen and enjoy my conversation with Ryan Achterhoff. This was an extremely enlightening for me and I hope it is for you as well.
Ryan Achterhoff currently serves as the Chief Administrative Officer for Pizza Ranch and has served in several roles in franchise development, restaurant consulting & operations, and supply chain management in his 17 years with the company. Ryan currently directs all legal affairs, strategic planning initiatives, and franchise relations efforts for the company; as well as Human Resource and people development activities. Prior to Pizza Ranch he worked in commercial lending and bank management for Iowa State Bank and Sales & Marketing management for a national promotional apparel and headwear manufacturer and distributor. Ryan currently serves as the chairperson for the Iowa Restaurant Association and on the Board of Directors for the Pizza Industry Council, an extension of the National Restaurant Association.
Find Ryan on Linkedin https://www.linkedin.com/in/ryan-achterhoff-30937312/
To find more about Pizza Ranch https://pizzaranch.com/
For one of the most important tools any manager can have in their kit and how to get the field manual to take a guest from 'Upset to Happy in One Conversation' for free. Go here https://bit.ly/upsettohappy
To hear my other Podcast - The Modern Longevitarian click here https://bit.ly/LongevitarianPodcast
The Cost & Connection Between Turnover & Hiring with Bruce Tracey PhD | 008
The cost of turnover is high. The rate of turnover is even higher. If you ever put a calculator to work to see what just a single termination or resignation actually costs then you know why each decision must not be taken lightly. There is a solid connection between the rate of turnover and what is used to determine why a person is hired.
To say that, Bruce Tracey PhD has made a major positive impact on the hospitality industry would be an understatement. In this episode we start with the hard cold numbers of turnover from a study he coauthored titled 'The Costs of Employee Turnover: When the Devil Is in the Details'. Then, we get into what matters the most in hiring. We reference this study, "What Matters Most? The Perceived Importance of Ability and Personality for Hiring Decisions", which he also was a coauthor. We even get into something that is emerging in selecting new team members. It;s called 'Hospitality Factor'
J. Bruce Tracey is a professor of management at Cornell University's School of Hotel Administration. He has taught courses in human resources management for undergraduate, graduate, and professional audiences throughout North America, Europe, the Middle East, Africa, and Asia, and he has won several awards for his efforts. He has conducted research on a wide range of strategic and operational-level HR topics, including the roles and relevance of HR flexibility, impact of training initiatives on individual and firm performance, employee turnover, employment law, and leadership.
Professor Tracey has presented his work at numerous regional, national, and international conferences, and his research has been published in many of the top-tier discipline and applied outlets, including the Journal of Applied Psychology, Personnel Psychology, Journal of Management, Organizational Research Methods, Cornell Hospitality Quarterly, and the University of Pennsylvania Journal of Labor and Employment Law.
Professor Tracey's sponsors for research and consulting include Four Seasons Hotels and Resorts, Hilton Worldwide, Marriott International, Mövenpick Hotels and Resorts, Hillstone Restaurant Group, and Uno Chicago Grill, and he has been cited in the New York Times, USA Today, Fast Company, and the Orlando Sentinel, among other popular press outlets.
Find Brice Tracey PhD https://sha.cornell.edu/faculty-research/faculty/jbt6/ and on Linkedin https://www.linkedin.com/in/j-bruce-tracey-075b5912/
The Cornell Hospitality Quarterly is a peer-reviewed, scholarly journal that is published quarterly in association with the Cornell University School of Hotel Administration and can be found here https://journals.sagepub.com/home/cqx
For a free copy of my book "Upset to Happy in One Conversation" go here https://www.thegmcoach.com/upsettohappy
To support the podcast https://anchor.fm/restaurantgeneralmanager/support
Links to Studies
https://scholarship.sha.cornell.edu/cgi/viewcontent.cgi?article=1148&context=chrpubs
https://scholarship.sha.cornell.edu/cgi/viewcontent.cgi?article=1811&context=articles
Leadership that says, "I am Human" | Carrie Luxem | 007
Carrie Luxem Bio | Carrie is laser-focused on her mission to create more restaurant and leadership success stories. She is the author of Restaurant Operator’s HR Playbook and, with a career that has spanned over 20 years, Carrie is frequently sought out for her modern, yet simple and effective advice.
She has been named as one of the top 50 women innovators in the restaurant industry and has been featured in Entrepreneur Magazine, Inc Magazine, Restaurant News, Pizza Today and Independent Restaurateur. She has a weekly column with 1851 Franchising, actively posts articles and videos on social media, and has appeared on several radio shows and dozens of restaurant industry and business-focused podcasts.
Find Carrie Luxem on Linkedin and on her website here. Here book can be found at this link on Amazon here.
For free copy of my book 'Upset to Happy in One Conversation' click here
Timeless Leadership & Hospitality | Chef Duane Keller | 006
From hockey to hospitality, legendary Chef Duane Keller has cooked for four presidents, been featured in over 30 magazines and helped Julia Child celebrate her 90th birthday.
Dedicated to his creative process and armed with expansive culinary knowledge, Chef Keller works tirelessly to push the envelope and deliver the best service possible. Introducing the techniques of classic european kitchens to new ingredients, Keller’s repertoire is ever-evolving-- a practice that has earned him great renown and international recognition; including the James Beard Foundation Certificate , the DiRona Award (Sarasota, FL), the Gold Spoon Award (Four Star Delta Bow Inn, Calgary), the Red Seal Award (Emerald Park, Vancouver), the Wine Spectator Award, and the C.C.A. Chef of the Year Award. His pursuit of excellence is relentless. As Chef Duane likes to put it: “You’re only as good as the last dish you put out.”
Find Chef Duane Keller here on Linkedin and on his website here.
This episode is sponsored by RestaurVital. Click Here https://bit.ly/RestVital to join with the coupon code 'vital'. The first month will only be $4.99
For a free copy of my book 'Upset to Happy in One Conversation' Click Here
005 | The Emotionally Intelligent Restaurant Manager | Marvell Allen
Marvin C. Allen, MA, CLTMC is Owner and Principal, of Millennium Career Advantage, LLC, a professional leadership development and coaching practice, started in 2010. Current and past clients have included Twitter, LinkedIn, Contra Costa County, The Bureau of Indian Affairs (U.S. Department of the Interior), Napa and Marin Counties, Cities of Oakland and Mountain View, UC Davis, Marriott International, Kaiser Permanente, SanDisk, Watermark, the National Oceanic and Atmospheric Administration, The Federal Reserve Bank of San Francisco, and Genentech, to name a few.
Marvell is an expert at delivering executive, management, and staff development programs that support organizational objectives. Moreover, she has a solid track record as an organizational development leader for dynamic organizations as they work to resolve complex business issues. Marvell is known as a key strategic partner for senior executives and cross-functional teams to help achieve business imperatives. Additionally, she is a sought-after facilitator who assists teams and organizations with solving their most challenging issues.
Leadership Development Program Facilitation: Facilitating leadership development programs and supporting employee growth is a passion for Marvell, and she brings extensive knowledge and creativity to her work. Having co-developed and facilitated one such leadership program that won an enterprise-wide award, Marvell believes that the competitive advantage for most organizations is embedded in their employees, and to support organizational goals, they need to be developed to their fullest.
This episode has elements of a personal coaching session for yours truly. At times I sound unsure in this interview, and that is very much ok. I was learning as much as I was interviewing. Marvell worked in a restaurant while in graduate school and the insights she delivers on how restaurant managers can become more emotionally intelligent and what to look for in team members that are more emotionally intelligent are nothing short of amazing.
To reach Marvell click here to go to her website Millennium Career Advantage or on Linkedin
Click Here for a free copy of my step-by-step book on how to navigate unhappy guests from 'Upset to Happy in One Conversation' or go to thegmcoach.com/upsettohappy
004 | Michael Bungay Stanier: A Conversation
Michael Bungay Stanier is a best selling author, thought leader and entrepreneur who also worked his way through college in restaurants. He sits down with The GM Coach for a brief trip down restaurant memory lane and to discuss the current times with COVID-19, healthy isolation and the changes in business, today. I really love his 'weak ties' connection strategy and started hosting online networking events each week. In the second half of the show, we also get into his books The Coaching Habit and The Advice Trap. At times the roles are reversed as Mr. Stanier asks me questions about how I use his tools in real life.
Books: The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever
The Advice Trap: Be Humble, Stay Curious & Change the Way You Lead Forever
Bio: Michael Bungay Stanier is a leading coaching expert, renowned keynote speaker, and bestselling author of The Coaching Habit, which has sold more than 500,000 print copies since its 2016 release, and Do More Great Work (100,000 copies sold). His follow-up to The Coaching Habit, The Advice Trap, was released in February 2020. Michael is the founder of Box of Crayons, a company that strengthens leadership and culture within organizations by giving busy managers and leaders the tools to coach in a way that works. Under Michael’s guiding influence, Box of Crayons designs and delivers programs that reframe how people think about coaching as a strategic skill. He works with clients from all sectors, including Microsoft, Volvo, the United Nations, Sotheby’s, and PwC. A Rhodes Scholar and an influential thinker in the coaching space, Michael was selected by Marshall Goldsmith as the #1 Thought Leader in Coaching in the world. He lives in Toronto.
Michael Bungay Stanier Websites & Social
003 | 'Safer at Home' Book List for Restaurant Managers & Chefs
This could be the perfect time to up your game. Here are a list of books that impacted my ability to lead restaurants. In this raw and uncut episode I give some micro 'off the cuff' book reports on the following books.
1. 'Upset to Happy in One Conversation' This is for free download on my website found here. Well, the cost is your email address. Understanding how to talk a guest and/or an employee from upset to happy is one of the most valuable tools a restaurant manager can own.
2. Emotional Intelligence: Why It Can Matter More Than IQ By Daniel Goleman
3. Emotional Intelligence 2.0 by Dr. Travis Bradberry & Jean Greaves
4. Never Split the Difference - Negotiate Like Your Life Depends on it - By Chris Voss
5. Author Simon Sinek - Start with Why, Leaders Eat Last & The Infinite Game
Here is my favorite TED Talk by Simon 'Why Good Leaders Make You Feel Safe'
6. Turn the Ship Around - (Retired) Navy Capt. David Marquet
7. Author Michael Bungay Stanier - The Coaching Habit & The Advice Trap
8. Yes, and - Kelly Leonard
9. Radical Candor - Kim Scott
Here is the link to the Video mentioned in the podcast of the joint project of 6 & 7. The Feedback Loop
10. Restaurant Operator's HR Playbook - Carrie Luxem
11. Warrior Diet - Ori Hofmekler
12. 'The Ordinary Heroes of the Taj' in December 2011 Harvard Business Review
I truly hope that these books help you as much as they helped me. Enjoy and looking forward to your feedback.
Special Episode: How to Boost Immune System For Managers, Chefs & Everyone
Restaurant Managers and Chefs are on the frontline of this war against an invisible enemy. If this is you, or someone you love, heavy armor is needed for protection. Just in case distance is not enough listen how diet, sleep and mitigating stress can build a fortress for your protection. In this uncut special episode I lay out the 3 foundational ways to boost a human's immune system. My family has a history of cancer and this has led me miles down a path to becoming a Modern Longevitarian, which is a way of leading an all encompassing life that is about living #happyhealthystrongerlonger.
Links to dig deeper.
Genetic Expression Dr Bruce Lipton click here
Alkaline diet click here
Alcohol impacts more than the liver click here
Supplement guide specifically for Coronavirus click here. This is a podcast called Bulletproof Radio: Coronavirus Bonus: How to Hack Your Inflammation Storm : 677
Alkaline Hack with Baking Soda from Dr. Mercola click here
Sleep & Immune System Mayo Clinic click here
Sleep Chronotype click here
https://www.youtube.com/watch?v=Yl0C3Hv0Hxk
Take the quiz https://thepowerofwhenquiz.com/
Why sleep is more important than diet click here
Stress! Don't Let It Make You Sick click here
Dealing with Stress - Ten Tips click here
Transcendental Meditation click here
Contact me direct at gmcoachscott@gmail.com or at www.thegmcoach.com
002 | Leadership, Organizational Change & Live in the Moment - Lessons from Forrest Gump With Steve Weber
How can a movie from 1994 be relevant today for Restaurant managers and Chefs? In short, there is a connection with Forrest Gump and the other characters in the movie. We see that to be successful you don't have to be the smartest or the most connected. It's about plainly seeing what is in front of you, not stopping and having a little luck along the way. Real life lessons that we can use in our work and home lives such as Opportunity, Choice and the Journey.
Find Steve Weber aka Forrest Gump at www.speakinggump.com
Hosted by Scott Stanfield TheGMCoach.com
Produced by Jenny from Beer Talk Radio 900 East Karen H208 Las Vegas, NV 89109, (702) 983-4492
001 | Formula for Success with Chef Shawn Bucher - The Business Chef
In this episode of The Restaurant GM Podcast I chat with Chef Shawn Bucher about how he got started in the industry, his podcast found at BusinessChef.org and about his latest book, ‘Food People Management’.
Hosted by Scott Stanfield
Produced by Beer Talk Radio 900 East Karen H208 Las Vegas, NV 89109, (702) 983-4492
Trailer: The Restaurant General Manager Podcast with Scott Stanfield
What does almost every restaurant on the planet have in common? Here's a hint... it's a General Manager. This is a podcast for GM's by a GM. Hosted by Scott Stanfield. Produced by Jennifer Heathers-Eon