The Daily RICHual

The Daily RICHual

By Rich Sands
Something to get you going, thinking, wondering, or doing each day.

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Daily RICHual #99: The Quartet, The Healer, and Garth Brooks
When there was just too much violence, politics, negativity, and too much of what some weird producer thought was reality, I stopped watching television…. And that was decades ago. This week, to broaden my horizons a little I took in three things on Netflix that I highly recommend. The first was The Quartet, a story about a retirement home for opera singers and musicians. The second was The Healer about a guy who discovered he had the gift to heal people and wasn’t sure he wanted it.
01:03
June 4, 2020
Daily RICHual #98: Pandemic of Possibility?
I was listening to the Morning Shakeout Podcast with Mario Fraioli and he used a phrase that I really liked: He used the words, “pandemic of possibility.” It’s given that while this thing we’ve been going through has been horrific in so many ways, it has also been a tremendous opportunity for reflection; of self and how we navigate our relationships with others, as well as an opportunity for growth
00:50
June 3, 2020
Daily RICHual #97: The Anti-Jerk Rant Part 1
There has been an unfortunate phenomenon that has returned since our Stay at Home orders have been loosened, that is people acting like jerks on the road and ESPECIALLY in stores. I guess when you’ve been confined to your home for a while and have had limited opportunities for social interaction, jerks have fewer chances for jerkiness. Well, all that has changed.
01:00
June 2, 2020
Daily RICHual #96: When the Going Gets Tough, Back to Basics
Having a tough time in Corona world? Someone once said, when the goin’ gets tough the tough get goin’. A fabulous sentiment, by the way, but how does that actually work in the world of sales? Well, it works best when you and your business are grounded in the basics. We all have it in us to reach back and rely on our basics to achieve when troubles arrive. Maybe it's customer service or product knowledge. Maybe it's simply relying on knowing that we can finish what we started because we have so many times before.
00:59
June 1, 2020
Daily RICHual #95: Pivoting much?
One of the things I’ve had to do in the last 10 weeks is embrace the online course. Whether it’s been Facebook LIVE, Adobe Connect, or ZOOM, it has been a change to have to deliver content in this different fashion. It has been, using a nice buzzword, quite a PIVOT in my business. So as I am pivoting during this time, it causes me to wonder how that pivot will hold up once things are back to whatever the new “normal” will be ORRR, will some of this stick in my new pivoted model.
00:55
May 29, 2020
Daily RICHual #94: The Rain Delay
I just heard an amazing analogy on a Gary Vaynerchuk podcast. Alex Rodriguez was discussing how his businesses were dealing with the Corona Virus situation and he likened it to a rain delay in a baseball game. He said his manager, Joe Torre, used to say that some guys went back into the clubhouse, had a burger or two, took a nap. Others hit the batting cage, got on the cycle trainer, engaged in visualizations.
00:48
May 28, 2020
Daily RICHual #93: Lovin' It!
Two quotes collided in my brain this morning. First Gary Vaynerchuk said “Laziness comes when you’re chasing money instead of a game where you love the process.” Simon Sinek said, “When we work hard for something we don’t believe in, it’s called stress. When we work hard for something we do believe in it’s called passion."
00:42
May 27, 2020
Daily RICHual #92: Neuroplasticity
I was reading an article yesterday and it mentioned neuroplasticity. It was one of those words I hadn’t heard in a while, not surprisingly as there are few instances in casual conversation where someone might say, “So how’s your neuroplasticity?” The idea, in the simplest of terms is that our brains grow. It can occur with the altering of neural synapses and pathways as well as other changes at the cellular level. So this is a good thing for the most part because it reflects our brains’ ability to avoid stagnation.
00:57
May 26, 2020
Daily RICHual #91: Happy Memorial Day
Memorial Day began in 1868 as a way to remember and honor those who died while serving in the military.    Memorial Day is also looked upon as the unofficial beginning of summer and here in the Denver Metro area as being the day 50,000 + runners and walkers gather for the Bolder Boulder.   I’m not sure but it just seems to me that too often we forget this country’s blessing of freedom,
00:38
May 25, 2020
Daily RICHual #90: Nothing is something today!
Sometimes the Daily RICHual is silence. Sometimes when there is little or nothing on your mind, it is best to leave it that way. Is nothing something? Today it is and THAT is your Daily RICHual.
00:16
May 22, 2020
Daily RICHual #89: What do I do with my hands?
There is an episode of How I Met Your Mother called the Bracket and in itMarshall has to pretend like he’s minding his own business. His problem is he doesn’t know what to do with his hands. Up until a few weeks ago, I had the same problem meditating. Nice seque, huh? My initial guided sessions didn’t really give any advice, so I did what any inquiring, self-motivated person would do, I googled it. Here’s what I learned…
00:59
May 21, 2020
Daily RICHual #88: I Got a Haircut
There have been quite a few things about this Corona Virus crap that has made our last couple of months challenging. First, don’t get me wrong, the sickness, death and devastation to many families has been terrible and I struggle to find the words to fully express that. I am just grateful for my health and the health of those close to me. Having said that, I got something today I have needed for two months….
00:54
May 20, 2020
Daily RICHual #87: Video Marketing Still Rocks!
While adding some updated information to a Zoom class I’m doing tomorrow on video marketing, I found 7 interesting statistics: •In 2019 85% of all internet users watched video •They spend 88% more time on a website with video •Internet users spent 6:48 hours watching videos per week •Mobile video consumption is still rising over 100% per year •1 billion hours of video is consumed each day on YouTube •Video adds 300% more traffic to websites •It is predicted that by 2022 82% of internet traffic will be people watching video
00:57
May 19, 2020
Daily RICHual #86: A Little Mindfulness Goes a Long Way
So I’ve been doing quite a bit of meditation the last four weeks. A key concept that comes up over and over is mindfulness. Being mindful allows people to train their mind to observe their own thoughts, feelings, and sensations with an objective view. Almost like an outsider looking in who doesn’t care. Some of the benefits of this have been found to be Higher brain functioning; Increased immune function; Lowered blood pressure; Lowered heart rate; Increased awareness; Increased attention and focus; Increased clarity in thinking and perception.
00:59
May 18, 2020
Daily RICHual #85: Lessons to my Sons
If you asked my sons what they learned from me growing up they would tell you TWO things: The 1st was to Be aware. If one of the boys was reaching across the table and knocked over their milk, no one was angry about the milk. The lesson was that next time, you should be aware of your surroundings. Headspace fonder, and former Buddhist monk Andy Puddicombe had a teacher who said, "There is no such thing as Good or Bad meditation, there is only awareness or non-awareness."
00:59
May 15, 2020
Daily RICHual #84: Mind, Body and Positivity
So our brains produce substances that can improve your health, stuff like endorphins, gamma globulins. These chemicals strengthen your immune system Recent research has shown that what your brain produces depends, at least in part, on your thoughts, feelings and expectations And in their study, Drs Heather Rasmussen, Michael Scheier, and Joel Greenhouse, showed that when you’re sick and you have hope, a positive attitude, AND believe that you’ll get better, your brain produces the appropriate chemical response.
00:57
May 14, 2020
Daily RICHual #83: Use Your Strengths for Good
Your strengths aren’t just for you and they’re not just for marketing. Your strengths, if you think outside of the box a bit, could be used to help others. •Are you Well connected? The right introduction could lead to a job prospect getting a job, or maybe just a new friendship. •Love fitness? Sign up for a charitable walk or run and give to a cause you care about. •Expert swimmer? Volunteer to teach children how to swim at your local gym or YMCA.
00:53
May 13, 2020
Daily RICHual #82: 10 Benefits of Focusing on Your Strengths
I saw an article in Psychology Today that listed 10 benefits of focusing on your strengths. I’d like to share them
00:51
May 12, 2020
Daily RICHual #81: Marketing is Simple, isn't it?
We talked some last week about strengths and self-awareness and such. To me, understanding your strengths, expertise, great talents, skills, and characteristics is the entire key to successful marketing. You know your strengths, you know your audience and what they want, and you use your strengths to attract people to your business.
00:43
May 11, 2020
Daily RICHual #80: What's Happening? NO, What are you DOING?
It seems like I have been operating under some kind of misconception. I joined Twitter in December of 2008. When you wanted to post or, excuse me, Tweet, the question you theoretically answered was “What are you doing?” Sometime between then and now they changed the question. Now the question is What’s Happening and it just doesn’t do it for me. I’m a child of the 60’s and What’s Happening is only really asked with a slightly stoned tone like: What’sssssHappening….. OR I hear it and think of RAJ, Duane, and ReRun.
01:03
May 8, 2020
Daily RICHual #79: Getting a Handle on Your Strengths
What’s interesting about our strengths is the SUBjectivity that swirls around them. First, without significant self-awareness you might not know them and with significant lack of self esteem, you might not think you have any or many. Then, there’s those pesky other people on the planet, they may see you differently than you see you. So how do you figure it all out and come to some sort of accurate awareness of your strengths.
00:57
May 7, 2020
Daily RICHual #78: You're on the Dating Game
So, you’re on the Dating Game. Host Jim Lange has you primed and ready to go to compete for the date of your life on national television. The date selector on the other side of the screen who must be cuter than all get out, begins to ask you and your two competitors questions. They begin rather easy: what foods did you hate as a child, what color eyes are your favorite. Then, the biggie hits: why should I pick YOU?
00:57
May 6, 2020
Daily RICHual #77: Know Your Strengths, Market Your Strengths
Peter Drucker said, "Most Americans do not know what their strengths are. When you ask them, they look at you with a blank stare, or they respond in terms of subject knowledge, which is the wrong answer." Understanding what you're good at, where your expertise lies can go a long way to having a more successful business, and maybe a more successful life. Gary Vaynerchuk said, “A key to success is being able to deploy hard work against your strengths.”
00:52
May 5, 2020
Daily RICHual #76: May the 4th Be With You
As the Star Wars folks would say today:  May the 4th be with you It’s a beautiful day in the pandemic world and to celebrate May the 4th be with you day, I thought I’d share a couple of my favorite quotes about the Force. My first is from Obi Wan Kenobi who said, “the Force is what gives a Jedi his power. It is an energy field created by all living things. It surrounds us and penetrates us; it binds the galaxy together.” Luckily, we don’t have to be Jedi to feel it.
01:02
May 4, 2020
Daily RICHual #75: Why we must rest (disengage), the physical viewpoint
In 1992, training methodologist Tudor Bompa and his colleague Fred Koch wrote on the theory of Overcompensation. As Jim Loehr would discuss the value of disengagement, Bompa and Koch would show you the value of recovery in your physical performance. The idea is that after the body receives a major stressor, a hard workout for example, and is allowed to recover the correct amount of time, it will bounce back to a fitter level, it will overcompensate, so to speak.
01:01
May 1, 2020
Daily RICHual #74: My 3 Disengagement Successes
Yesterday I mentioned Jim Loehr’s idea that in order to be fully engaged, we must periodically practice full engagement. While I’ve been doing a good number of things to disengage, I want to mention three as they are the most significant AND the ones I would like to take with me into post pandemic life. 1) meditation. I’ve had the Headspace app for a year and a half and will say I am not the most dedicated. I’m finding, however, that it’s really helping me chill and making the work easier to do.
01:02
April 30, 2020
Daily RICHual #73: Building in Down time
I’ve been working a lot during the pandemic. Not my usual work, which has me traveling from place to place delivering courses and classes. Mostly I have been tweaking old content, placing it into today’s context, creating some new stuff, reading about the things that interest me, and facilitating ZOOM classes. So, I’ve been busy trying to be fully engaged during this so called “down time.” I’ve also been actively re-charging my energy levels.
00:57
April 29, 2020
Daily RICHual #72: Corona Virus and the short attention span
Saturday I was heading to the grocery store to grab a few essential items and I noticed that the streets and roads were packed. And I mean packed like a fairly normal Saturday. And we’re on Stay at Home, right? Buzz Aldrin said, “People were excited when we landed on the moon. You go to the moon a couple more times and they’re not so excited.” No judgment here, but I think the biggest Corona virus issue at this time is that people have moved on.
00:41
April 28, 2020
Daily RICHual #71: Muhammad Ali and Corona friendliness
Muhammad Ali once said, “My definition of evil is unfriendliness.” I’d like to say right up front that this quote might be a little harsh for the circumstance I am about to describe. Butt covered? Yes. A thing that I’ve noticed out on the trail since the “Stay at Home” order is that there are two kinds of people out for a walk, run, or ride: The ones that are very friendly and just SO happy about being out doing something that makes them feel good.
00:56
April 27, 2020
Daily RICHual #70: Time Management? No, Energy Management
I’d like to recommend a book that more than likely you have not read (that’s the best kind of recommendation, right?). It’s called The Power of Full Engagement and it is written by Jim Loehr in 2003. Available on Amazon. If you’re like me, you strive to be the best you can be. You understand that the quantity of time you spend in this life is secondary to the quality of the time. At the same time, we obsess over TIME management. Loehr delivers the case that time is not the driving the be the best you can be bus, energy is.
01:00
April 24, 2020
Daily RICHual #69: What Octane Fuel Are You Using?
Often times humans compare their energy levels to fuel in a car’s gas tank. People say, “I’m running on empty today,” and things like that. So let’s stick with that analogy for a bit and turn you into two of the cars that I have owned in my lifetime: a Porsche Boxter and a 1979 Volkswagon Bug. Let’s agree on two things: These cars are designed for different performance levels, and because of that they require different fuel grades. So, When I go to the gas station I have choices: anywhere from 85 to 94
01:00
April 23, 2020
The Daily RICHual #68: You are what you THINK
So while we are going through this extremely unique time in our history I’ve been keeping track of what I let myself think. Sure, I get to do some work, I’m spending wonderful quality time with my wife, but it’s the time not spent being busy that I’m really giving a focus. It’s easy to get a little down, especially if you are someone whose job/livelihood has been affected. It’s easy to get a little down when you think about all of the people whose health and LIVES have been affected.
00:59
April 22, 2020
Daily RICHual; #67: Kirk Douglas said.....
Kirk Douglas once said: “Maybe when you die, you come before a big bearded man on a big throne, and you say, ‘is this heaven?’ And he says, “Heaven? You just came from there.”
00:29
April 21, 2020
Daily RICHual #66: Bored? Try Something Old for a Different Reason
When I began running almost 54 years ago, I did it to make the team. Then I wanted to make varsity, the to be the number one man, then to win races, then to run faster. College was very much the same. The last few decades, however, things have changed.
01:08
April 20, 2020
Daily RICHual #65: Silence
I really don’t have anything to say today, so how about this: Silence Silence to relax Silence to reflect Silence to ponder Silence to be thankful Silence to hope and dream Silence.....
00:22
April 17, 2020
Daily RICHual #64: Ritz Carlton: It's all an act.
I quote the Ritz Carlton credo: “The Ritz-Carlton is a place where the genuine care and comfort of our guests is our highest mission. We pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambience. The Ritz-Carlton experience enlivens the senses, instills well-being, and fulfills even the unexpressed wishes and needs of our guests.” So, it’s all an act. No, not that kind of act, no one is faking it here
01:04
April 16, 2020
Daily RICHual #63: Are you NICE?
I have an idea: Wanna be a great salesperson? Be nice. Bruce Nordstrom said: ‘‘We can hire nice people and teach them to sell, but we can’t hire salespeople andteach them to be nice.’’ If you think it’s all about you, if you have a cynical, negative view of others, especially customers; if you think they OWE you something, you don’t have a snowball’s chance in hell at being REALLY good at sales
00:56
April 15, 2020
Daily RICHual #62: Who's on top?
When most people think about high levels of customer satisfaction, they often think about two places: Nordstrom’s and the Ritz Carlton. Without dragging out the inevitable, there are a couple of reasons these are the two top of the mountain examples of great service: 1.They know HOW to treat their customers, because 2.They know how to treat their employees If you looked at the pyramid/hierarchy thing from Nordstrom’s it would look different..
01:07
April 14, 2020
Daily RICHual #61: Selling the Invisible
As it seems that the Daily RICHual is leaning itself towards weekly topics, I figured I would go with that trend and spend this week on the topic of customer service. It was Harry Beckwith in his book Selling the Invisible who said, “A customer’s satisfaction is the gap between what the customer expects and what the get.” Some would believe that Beckwith’s quotes tells us to under promise, I think differently.
00:59
April 13, 2020
Daily RICHual #60: Sacrifice and Hope
Easter weekend is here and the way I see it, it could not possibly be more relevant to our world today. You see, Easter weekend is about two things: sacrifice and hope. John 3:16 “For God so loved the world, that he gave his only begotten Son, that whosoever believeth in him should not perish, but have everlasting life.” Sacrifice and hope..... And that is your daily RICHual.
00:30
April 10, 2020
Daily RICHuals #59: Food RICHuals
So this week I’ve touched on health RICHuals, work RICHuals, and daily RICHuals. I’ve also made ,or am attempting to make some major dietary moves. Two years ago, my wife, Linda, went Plant Based for her meals as a response to some health issues. For her, it worked. She has significantly changed some bad numbers in her health screenings .I cut back on some of the meat stuff but didn’t REALLY get on board until mid February. My excuse used to be how difficult it was to eat well while traveling, but, UH OH, that excuse has gone by the wayside.
01:09
April 9, 2020
Daily RICHual #58: More RICHuals, sleep, run, eat.
So during this Corona Craziness, what have YOU been doing as your Daily RICHuals? For me, beyond work and basic health monitoring, I have some other RICHuals to keep me focused on things outside of work First, I’m trying to keep my sleep schedule tight. I’m usually a 9:30-5:30 kind of guy and that has been a consistent thing for years. Next, I’m making sure I get in my miles each day. A bad, soon to be replaced knee, has kept me slow and well below my usual mileage.
01:05
April 8, 2020
Daily RICHuals #57: Work RICHuals
Yesterday's 3 RICHuals were just simple ways to check in on myself from a basic health standpoint. Being under a Stay-at-Home order, however, has fired my creative juices for some other daily RICHuals. Let’s talk about work: As a sales trainer who mostly works with real estate agents there have been no in person courses for nearly four weeks. I’ve had a few go Virtual, and most get postponed. The Virtual ones have been fun while being an opportunity to create a little cash flow.
00:59
April 7, 2020
Daily RICHual #56: My 3 Corona RICHuals
I was last in front of a real live class almost a month ago. Like all of you, my life has had a bit of a Corona focus. Don’t get me wrong, I am the farthest thing from panic mode. In fact, I read about two or three articles a day to make sure I am up on the latest, but I have no interest in becoming overly obsessed or worried. My focus is taking care of myself. Along that lines, I have developed 3 daily RICHuals around the Virus
00:57
April 6, 2020
Daily RICHual #55: Medina's Rules, What to do Next!
I think you could begin gradually with some exercise. Exercise will not only help your brain but it should also help you sleep. Pick something that works for you: walking, running, cycling, yoga, whatever. Just pick something that works your heart and pumps your blood. Your sleep will also be helped by lowering stress. Worry is a big stressor. I remember learning in a Franklin Covey time management course that there are two walls in our lives. There is the wall of control and the wall of no control. We get into trouble when we try to control the things on the wall of no control. I guess I'm saying, "let go, Luke."
01:08
April 5, 2020
Daily RICHual #54: Medina's Rule 8, Stress
Stress. Rule 8. They call stress a killer, and they are right. We're not talking about short term stress here like that person who cuts you off without a turn signal while they're chatting on their phone and you get really pissed. In fact, that kind of stress is natural (and some maintain it is actually healthy). It's chronic stress that is the problem. "Under chronic stress, adrenaline creates scars in your blood vessels that can cause a heart attack or stroke,” says Medina.
01:01
April 2, 2020
Daily RICHual #53: Medina's Rule 7, Sleep
Sleep. Medina's rule #7 is, Sleep well, think well. First, it's probably a good idea to know what kind of person you are. There are morning people, night owl's and some in between. Identifying when you are at your best because of when you sleep is essential in being your best. I do some of my best work in the morning. It’s also wen I exerciseFor some of you, that idea is appalling! It's okay. Just know when you're at your best (most awake, clear, bright, whatever) and revolve your schedule around it. Of course, how much sleep we get is the key here.
01:10
April 1, 2020
Daily RICHual #52: Medina's Rule 1, Exercise
Exercise. In the beginning, we were hunters and gatherers. Researchers estimate that the average person from the Homo erectus group, over a million years ago moved 10 to 20 kilometers a day (6-12 miles). Scientists also believe that this was the time of the human brains most impressive development, man (the species, not the gender) was on the move.
01:13
March 31, 2020
Daily RICHual #51: A Week of "Brain Rules"
After a fresh reading of John Medina's book, "Brain Rules," I have pledged to treat my brain better. In my list of favorite books, I mentioned that Medina’s book could be the owner’s manual for the brain. Medina has 12 rules for your brain, and here’s what they are: 1.Exercise boosts brain power 2.The human brain evolves 3.Every brain is wired differently 4.We don’t pay attention to boring things 5.Repeat to remember 6. Remember to repeat 7. Sleep well, think well 8. Stressed brains don’t learn the same way 9. Stimulate more of the senses 10. Vision trumps all other senses 11. Male and female brains are different 12. We are powerful and natural explorers.
00:59
March 29, 2020
Daily RICHual #50: Social Distancing? My Favorite 20 books - 1-4
In this time of social distancing, some of us have taken to reading. SO, just in case you might need a recommendation or two (or more) here are my twenty favorite books of all time. This was tough because I like A LOT of books. Now, understand that I do not read mysteries, romance, sci-fi or most any fiction. I mostly read non-fiction/get better at what you do books.
01:18
March 27, 2020
Daily RICHual #49: Social Distancing? My Favorite 20 books - 5-8
In this time of social distancing, some of us have taken to reading. SO, just in case you might need a recommendation or two (or more) here are my twenty favorite books of all time. This was tough because I like A LOT of books. Now, understand that I do not read mysteries, romance, sci-fi or most any fiction. I mostly read non-fiction/get better at what you do books.
01:08
March 26, 2020
Daily RICHual #48: Social Distancing? My Favorite 20 books - 9-12
In this time of social distancing, some of us have taken to reading. SO, just in case you might need a recommendation or two (or more) here are my twenty favorite books of all time. This was tough because I like A LOT of books. Now, understand that I do not read mysteries, romance, sci-fi or most any fiction. I mostly read non-fiction/get better at what you do books.
01:05
March 25, 2020
Daily RICHual #47: Social Distancing? My Favorite 20 books - 13-16
In this time of social distancing, some of us have taken to reading. SO, just in case you might need a recommendation or two (or more) here are my twenty favorite books of all time. This was tough because I like A LOT of books. Now, understand that I do not read mysteries, romance, sci-fi or most any fiction. I mostly read non-fiction/get better at what you do books.
01:07
March 24, 2020
Daily RICHual #46: Social Distancing? My Favorite 20 books - 17-20
In this time of social distancing, some of us have taken to reading. SO, just in case you might need a recommendation or two (or more) here are my twenty favorite books of all time. This was tough because I like A LOT of books. Now, understand that I do not read mysteries, romance, sci-fi or most any fiction. I mostly read non-fiction/get better at what you do books.
01:32
March 23, 2020
Daily RICHual #45: Gratitude
It was Meister Eckhart who said, “If the only prayer you said in your whole life was ‘thank you,’ that would suffice.” Gratitude is an emotion expressing appreciation for what one has – as opposed to a consumer-oriented emphasis on what one wants or needs. And, best of all Gratitude works four ways:
00:57
March 20, 2020
Daily RICHual #44: What you focus on expands...
Someone once said, “what you focus on expands, so focus on what you want not what you don’t want.” In work and in Corona land, if you focus on panic, panic will be the result. Einstein said “The most important decision you’ll ever make is whether you decide to live in a Universe that is supportive and friendly or one that is hostile and unkind”. If you see it as friendly, you will see people as friends. If you see it as hostile, you’ll see others as enemies.
00:54
March 19, 2020
Daily RICHual #43: Focus
Mr Miyagi said, “Focus Daniel-son.” Now, this was great advice if indeed Daniel-son knew how to focus.  Want great results? Focus. Want to be your best? Focus. So , what is focus? Dr Jim Loehr in a fantastic book written ages ago called Athletic Excellence said, “We have the right focus when what we are doing is the same as what we are thinking.” Simple, right? Actually NO. Not so simple. Given the incredible speed at which the brain operates in comparison to our physical reaction speed, it’s amazing we ever focus.
01:01
March 19, 2020
Daily RICHual #42: Empathy
Empathy, according to experts like Simon Sinek, Gary Vaynerchuk and Oprah is what is called a soft skill. Soft skills—like awareness, empathy, and the ability to connect — refer to personal attributes that enable someone to interact effectively and harmoniously with other people. Empathy is ones ability to understand how another person feels, to be able to walk a mile in their shoes. Do you know how your client/customer feels, are you aware of why your spouse is so upset (not the reason, by the way, the feeling)?
00:58
March 19, 2020
Daily RICHual #41: Patience
With the widespread concern for the coronavirus, the DailyRICHual has decided to celebrate individual characteristics and traits that will not only get you through this crisis, but also help you be better at any endeavor you may choose. We begin today with patience. Gary Vaynerchuksaid, “The single biggest trait you can develop as an operator, entrepreneur, friend, girlfriend, boyfriend, wife, daughter, husband, co-worker, or employee is patience.”
00:58
March 16, 2020
Daily RICHual #40: What Update?
If you are like me, even a little bit, you are inundated with the latest technological advancements to the point of being a) confused, b) overwhelmed, c) tired of the speed of the merry go round, or d) all of the above. As we await the coming of the iPhone 27, OS 24, Microsoft 52 and the third version of everything in the last twelve months, how do you (I) keep up? The answer, I believe, is simple: make smart, relevant choices.
01:00
March 13, 2020
Daily RICHual #39: A Good Deed
I was standing in line at the grocery store today and I was able to witness one of those great nice person stories first hand. A little (like 4 foot 8) lady was checking out. Her last item scanned was a rotisserie chicken. She handed the cashier her money, it was counted and the cashier said, "I'm sorry, this isn't quite enough." Before the words, "I'm sorry, I won't be able to get it," came out of her mouth, the man next to her in line, said, "Let me get that, ma'am." "No, no, that's okay," she said. "I insist," he replied.
01:03
March 12, 2020
Daily RICHual #38: All in
You see it on the Sunday night poker challenge, you see it in Casino Royale. At the peak moment of the game, someone risks everything and goes "ALL IN!" They're putting all the chips they have out in the pot and just, simply, going for it. This concept, thought by some to be admirable, is thought by as many or more, to be absolutely crazy. Then there is the small, few who believe that "all in" is not a poker choice, it is a way of living. To give it all you have, doing whatever you can to be your best is a choice. Each day, upon arising, we have the choice to play this life thing anyway we want. We can play it close to the vest, we can play it straight, we can cheat or we can play "ALL IN.”
01:10
March 11, 2020
Daily RICHual #37: Sam Spade and the One Liner
As I was watching The Maltese Falcon for the umpteenth time Sunday, I anxiously awaited the "showdown" scene between Sam Spade (Humphrey Bogart) and Brigid O'Shaughnessy (Mary Astor). After a rough and rocky relationship (both business AND personal), Spade let's her know that he's turning her in for murder, even though he loves her.  "I hope they don't hang you, precious, by that sweet neck. Yes, angel, I'm gonna send you over. The chances are you'll get off with life. That means if you're a good girl, you'll be out in 20 years. I'll be waiting for you. If they hang you, I'll always remember you." Like Actors and politicians, salespeople are great at the one liner, the soundbite, the quip. Maybe for the non customeroriented or ego driven salesperson, this "works." For someone bent on building relationships, the cornerstone of effective sales, it comes off mean spirited, defensive, or just plain nasty. How about, instead, think about 3 things:
01:16
March 10, 2020
Daily RICHual #36: The Price of a Cookie
Boarding my flight yesterday, I was reminded of a time long ago when Frontier Airlines served freshly baked (well, re-baked) chocolate cookies on their flights. I don’t like living in the past BUT, It was a sad day, on April 25, 2012, when my boarding inquiry about cookies, was met with this response, "We are, but I hear from catering that this is the last time." What? I looked it up. “When we looked at the cookie, we were the only domestic low-cost carrier serving a free, perishable snack on board,” said Frontier spokesperson Lindsey Carpenter. “That doesn’t align with the perception or financial reality of a low-cost carrier.” OhhhhhhLindsey, that's the whole idea, EXACTLY. It didn't align. That's what made it so great.
01:19
March 8, 2020
Daily RICHual 35: No Views? No worries
This is episode 35 of the Daily RICHual and yet no one is watching, no one is listening. You’d think I would be sad, depressed, running on an empty gas tank of self-esteem. Good news. I am not. Gary Vaynerchuk said, “Bottom line: I don’t care how many people see something, Quality over quantity. Depth over width. Reach does not equal value and follower count doesn’t mean people are listening. We need to stop focusing on optimizing the number of views.”
01:08
March 6, 2020
Daily RICHual #34: Harry Beckwith meets Barney Stinson
In his landmark customer service book, Selling the Invisible, Harry Beckwith offers a three stepm approach to marketing your product or service(s). Step One is where you are trying to get what Beckwith calls, "a basic, acceptably reliable product" (or service). Step Two is where competition has entered the scene. Competition creates a need to listen to the customer, listening creates refinements and improvements. Beckwith says answering customers needs is the driving force in this second step. Unfortunately, this step represents the top rung on most companies service ladder. Most will tread water here forever. Disney, Lexus, the Ritz Carlton and Nordstroms are some of the few that have ventured into Step Three. Here is where the company has created products and services that have gone beyond meeting customers expressed needs.
01:24
March 5, 2020
Daily RICHual #33: Leave me a message
It is estimated that 290 billion emails are sent every day. To break that down for you, that's 2.8 million per second and 90 trillion a year. Along with that, several sources assert that over 8 billion cell phone calls are made every day. AND… according to Tech Jury, 8 trillion, 395 billion, text messages are sent yearly….. Yikes. I'm not sure about you, but I have noticed people seem to have a text answering urgency, more and more but most people do not answer emails and they don't return calls.
01:03
March 4, 2020
Daily RICHual #32: Gretzky and PREactive Service
Hockey great, Wayne Gretzky, once explained that the greatest players didn't go to the puck, they went to where the puck will be. Anticipation. Proactive playing? No, he showed us something new. He gave us PREactive. Customer Service is like hockey. While it is better to react than to do nothing, it is much better to be proactive than to simply react. Being proactive was a great idea when it rose to prominence in the 90's. In today's fast paced world, however, being proactive isn't enough.
01:13
March 3, 2020
Daily RICHual #31: Why Learn?
As an educator, I often ponder the question, Why Learn? So, using resources ranging from INC magazine, to Natalie Sisson, to the Campaign for Learning: here’s 8 reasons why you should learn. 1.   95% of people think that learning about new things boosts your confidence. 2.  92% of people think that learning about new things is enjoyable 3.  A sense of accomplishment and pride. 4.  learning can lead to a better quality of life.
01:02
March 1, 2020
Daily RICHual #30: We Get an Extra Day!
Well, we on the Gregorian calendar have an extra day Saturday, Leap Day. Wikipedia says, "February 29, known as a leap day in the Gregorian calendar, is a date that occurs in most years that are evenly divisible by 4, such as 2004, 2008, 2012 and 2016. Years that are evenly divisible by 100 do not contain a leap day, with the exception ofyears that are evenly divisible by 400, which do contain a leap day; thus 1900 did not contain a leap day while 2000 did. Years containing a leap day are called leap years. February 29 is the 60th day of the Gregorian calendar in such a year, with 306 days remaining until the end of that year."   What?
01:59
February 28, 2020
Daily RICHual #29: Is Nothing Something?
Talkers block has crept into this blog today. Or maybe it's nothing block. I feel like talking about something but nothing is popping into my head. So, being a go-with-the-flow kind of guy, I guess I'll write about nothing. The question is: is nothing something? In every corner of the world, at some moment today, a person will ask another person, "What are you doing?" The answer, probably given more often than any other answer, will be, "nothing.” SO, here goes “nothing”
01:35
February 27, 2020
Daily RICHual #28: Use Your Tools
After attending the R4 RE/MAX convention, I am reminded of the number of real estate agents that are not aware of the tools at their disposal. Most of the major real estate brands have spent millions of dollars attempting to give their agents an edge in the marketplace through a plethora of tools, systems and resources. At the same time, agents everywhere complain that their companies take their money and do nothing for them
01:24
February 26, 2020
Daily RICHual #27: Lessons from Grandpa Sands
My Grandfather, Ernest Sands, was a railroad guy. After World War I he began working for the railroad and pretty much never stopped until they kicked him out at retirement. What I remember about him was working. And the best memory was him working with me.  Every Saturday morning, before normal people were awake, we would walk for four hours or more delivering handbills. Handbills, at least that's what we called them, were a one piece door hanging advertisement for a local cleaners (where my Mom worked). I received $10 for my efforts, which seemed like a king's ransom to an eleven year old.
02:02
February 25, 2020
Daily RICHual #26 Customer Service: Giver or Taker
When it comes to customer service, do your people perceive you as giving more or taking away? As we know, a huge part of customer service is perception. What does the customer think they see or think they experience? A group noticed two candy stores in the same neighborhood that offered, pretty much, the same candy. Kids, however, preferred one over the other by leaps and bounds. When asked "WHY?" children responded that the one store always gave them more candy while the other store took it away. Was this true or simply a perception?
01:15
February 24, 2020
Daily RICHual #25: Train People to be with People
Without naming names, there are quite a few entities in the real estate business focused on delivering products, services, and methodology to obtain more sales. Some sell programs and apps, some sell their services, and some “employ” agents. As a trainer of real estate agents, I have seen it all and see more every single day. And while some of it is great, some of it sucks and some of it sits squarely in the middle, my question is this….Who’s teaching the greatest sales tool of all time? Who is teaching the thing that can transform any agent in any city at any company into a top producer? Who’s teaching people? This past Friday, as I listened to keynote speaker Scott Stratten, author of most famously, Unmarketing, discuss with 700 agents the “secret,” he focused on just that: people. Reaching them, building with them, enhancing relationships. So how about teaching listening, attentiveness, empathy?
01:08
February 21, 2020
Daily RICHual #24: Send me that text, really?
With texting sweeping the nation, a natural bi-product of this movement is the reaction of older people who believe that texting is sending us down the path to absolute non-communication or worse, the devil. The same reaction, by the way, that my Great GrandpaBlackmer had to the telephone. So is it? Of course not, BUUUT is it? Famous UCLA psychologist Albert Mehrabian who taught us about effective communication, said this:  7% of effective communication is the words we use. 38% is tone or how we say what we say. That leaves 55% to body language.
01:02
February 20, 2020
Daily RICHual #23: What does NO mean?
If you’re in sales or LIFE, you have heard the following word before…… NO. According to Theo Williams, the word no originated around 900AD. It combined “ne” (not) with “o” (ever) to give us NO meaning not ever. The word has evolved through the ages to include new phrases like no can do (I guess denoting non action) no problem (which actually means yes), and NOOOO WAAAAY. Because the average person wants to say no, before yes, here are six things no can mean according to Chris Voss
01:02
February 19, 2020
Daily RICHual #22: Who invented the perfect sales presentation?
Who invented the perfect sales presentation? Tommy Hopkins? Zig Ziglar? Benjamin Franklin? Benjamin Franklin? Maybe, he pretty much founded the oldest insurance agency in America and insurance companies led the way in early sales techniques. Nope. Not them, and not Thomas Watson of IBM, and not Dale Carnegie. Fats Waller. Who? Fats Waller. Thomas Wright Waller, born 1904, died 1943 in his landmark musical “Ain’t Misbehavin’” from 1929, wrote the following: Find out what they like, and how they like it, and let them have it just that way.
00:54
February 18, 2020
Daily RICHual #21 President's Day
Today is President’s Day. Presidents day happened when whoever the holiday makers are decided that it was impractical to celebrate Lincoln’s birthday on the 12th and Washington’s on the 22nd. Now we celebrate ALL of them. They got their job as a result of Article 2 Section 1 of the Constitution. It says, “The executive power shall be vested in a President of the United States of America.” There have been some good ones, some bad ones and many, many in between. SO, in the interest of celebrating al President’s while singling out a few: here are my ten favorite Presidents of all time with the caveat that I was a history teacher who studied what the did while in office, not who liked them or to which party they belonged:
01:18
February 17, 2020
The Daily RICHual #20: Having a Positive Attitude
Okay young man or lady. I want to talk about your attitude… HA! Nothing good ever started with THAT one at the beginning of a sentence. Your attitude is the expression of what you believe about yourself and the world around you, and…how you feed those beliefs every single day of your life. There is no manual on having a better attitude, BUT here are 3 things you can do
01:14
February 14, 2020
The Daily RICHual #19: Just THINK About it?
Long, long ago, someone in a meeting in Beaverton, OR raised his or her hand and said, “I've got it, Just think about it.” Immediately the group idea expander said, “NO, Just DO it.” And so they did. That slogan has been used billions of times by billions of people who either want to take action or want to get someone else to do the same. We, as a society, seem to look at the operative phrase in that slogan to be DO. Just DO it. I think not, to me, JUST is the key word, as in
00:59
February 13, 2020
The Daily RICHual #18: Sales and Leadership
I came across a book yesterday. It was written by Benjamin Zander, who if you don’t know was the world famous conductor of the Boston Symphony Orchestra, and called “The Art of Possibility.” It concerned (partially) leadership and our role as beings on the planet. Zander said, “Every single interaction between two human beings is always a matter of leadership.” At the age of 45, after 20 years of leading orchestras, Zander had a revelation. It was, “The conductor of an orchestra doesn’t make a sound, he depends for his power on his ability to make other people powerful.”  Interestingly it has forced me contemplate the role of the Realtor in and out of the transaction.
01:17
February 12, 2020
The Daily RICHual #17: Word of Mouth Marketing - Still the best!
Al Gore’s invention of the internet has changed a lot of things in this world and nowhere, maybe, more than marketing. Technology has given us a plethora of ways to get consumer’s attention. In the old days, two fellas, leaned over the fence and utilized the greatest marketing ever: WOMM. They talked about the new preacher, the guy who opened the new fillin’ station, and that lady who took over Harvey’s insurance business. Sales people need to know today that those guys are still talking, they’re just leaning over a virtually different kind of fence.
01:07
February 11, 2020
The Daily RICHual #16: Fantasy to Reality
Buying a house is the American Dream. And while it has always been a complicated process, with the growth of technology and the addition of third partyplayers vying for the FTHB’s money, it is even more wild today. One of the biggest obstacles in the FTHB process is the fact that the internet and ”Real Estate” shows have created a “fantasy” environment for newbie buyers
01:23
February 10, 2020
Daily RICHual #15 . Why Blog? Roseann Roseannadana Knows!
Often in class or in a consultation or coaching, I’ll get asked about Blogging. Blogging, I say, is a great way to inform, promote, and answer, especially if you like to write.   People want to know stuff AND they look for credible sources to obtain the most relevant info. Most sales people answer questions all day. The problem is they answer them one on one.  Let me explain:there was a time long, long ago when Saturday Night Live was actually funny. One of the reasons it was funny was Gilda Radner. Gilda did a bit during the Weekend Update where she played a character named Roseann Roseannadana.
01:16
February 7, 2020
Daily RICHual #14 . Judge Not
The Bible says, “Judge not, lest ye be judged.”   When most people contemplate that Biblical quote, they think of judging others and while that may have been Jesus’ intent, I think there is someone else we ought to be careful about judging: ourselves.   Don’t get me wrong, judging others is a relationship and attitude killer. Judgment is the brother or sister of comparison, envy, bitterness. And I have no room for those.  There are a lot of things I would like to have and do in this life. Most of them have nothing to do with what you have or want to do. And if you’ve had tremendous success, I think that’s great. I just don’t have room for jealousy or the other judgmental things that come with it.   Worse than this “other” judgment, is self judgment.
01:12
February 6, 2020
Daily RICHual #13: The Path Out of Deadlock
Yesterday we covered deadlock in a negotiation So how do we end deadlock without having to walk away from the deal? Every situation is unique, but here are 5 methods to help help construct the way out of deadlock.
01:22
February 5, 2020
Daily RICHual #12: Why Deadlock Happens
There comes a time in many negotiations when progress halts and deadlock ensues.  Several things happen when deadlock occurs and if you know what they are, and what to do about them, success can be the result. One problem, of course, is when people involved in a negotiation become unmotivated. In a world where buyers want to buy and sellers want to sell, if one doesn’t. THAT can be a big issue.
01:09
February 4, 2020
Daily RICHual #11: Still the No-Tech Solution
Technology is moving at a break neck speed. New gadgets, designed to save mankind from the discomforts of life, are developed daily (maybe hourly). Some things, however, remain as they have for years.   One such example of an old idea that technology has yet to improve, is the common pallet.
01:18
February 3, 2020
Daily RICHual #10 . I Run. Why Run?
I run. I’ve run for 53 ½ years, almost 115,000 miles and often I get asked, what are you running from? Are you seeking escape or balance. My answer? both. I love the fact that I have found this activity that not only allows me the opportunity and the challenge of being in touch with myself and my world physically, mentally and spiritually, but also seems to encourage it.  I’ve stated many times that I do my best thinking; my best work, on the run. And If that is the case, most days on the ten scale, are an eleven. Holy crap, I make it sound like I’m working on the run, but that is not the case. Clarity is not work. Yeah, I suppose I’m getting physical benefit from the run as well. Bopping along for an hour or more at an elevated heart rate is good cardiovascular work. And I know that my running has been one of the primary reasons I have avoided much of the sickness and disease many of my chronological mates deal with as we age. But as good as that may be, the physical is not the lure of the run. It’s the rest of it.
01:15
January 31, 2020
Daily RICHual #9 . Being a Better Listener
We spend a ton of our lives in conversations. We talk, we listen. Or do we? How good of a listener are you? AND would it be valuable to get better at it? According to those in the know, the best listening is called active listening and it is defined as listening with the intent to understand. It, like empathy, is OTHER oriented. So in the interest of everyone who speaks to you, here are 4 tips to being a better listener.
01:06
January 30, 2020
Daily RICHual #8 . Empathy
Yesterday we listed four traits/skills/tips for being a better negotiator. Here’s another – and it’s a BIGGIE: Empathy. Empathy is our ability to understand how someone else feels, to be able to “walk a mile in their shoes.” While empathy is all encompassing as a life skill, it’s essential for negotiators.
01:06
January 29, 2020
Daily RICHual #7 . Negotiating Tips
We negotiate all the time. It’s not just a work thing, it’s a life thing. There are some great resources for being a better negotiator and I’ve listed a few of my favorites in the notes. But for the sake of the moment, here are four of my favorites: 1. Separate the people from the problem 2. Pre-Position everything 3. Understand motivation 4. Be a better listener Books:   Getting Past No - William Ury Never Split the Difference - Chris Voss
01:01
January 28, 2020
Daily RICHual #6 Gratitude
Every time I say the words, “happiness is not having what you want, it’s wanting what you have,” most people chuckle and say, “Yeah, sure, right!” Then almost without exception they will say something skeptical or negative. The problem is that most people think that saying that implies that it’s okay to settle for the way things are, to not have goals, to be stuck. To me, it simply taking a position of gratitude, being THANKFUL for what you have. So, here are five things gratitude does for you….
01:06
January 27, 2020
Daily RICHual #5 Visual Presentations
Two days ago while teaching a technology class to a room full of Realtors, one rolled up when we were finished and said, I really liked your slides. The visuals were great and REALLY anchored the points you were making. BOOM. Mission accomplished. Anyone doing any kind of a presentation for whomever, MUST understand the power of the visual. The experts tell us that 83% of effective learning is visual. At 3M they found that a picture is processed 60,000 times faster than a word. And, One picture is worth a thousand words said…. Somebody. What’s the point? Understand that a sales presentation is also a learning experience for the potential customer. Really? Yep, and the lesson to be learned is to hire me. Bullets don’t kill people, presenters with bullets kill people.
01:07
January 24, 2020
Daily RICHual 4 Social Media and Branding
Yesterday we kicked around the difference between sales and branding. Well, one of the great misconceptions about social media is that it’s a sales venue. In the words of Lee Corso, Not so fast my friend. While many people sell many things on many social media sites, the core of the phrase social media is this idea of SOCIAL. Social implies getting to know people, creating a relationship. I don’t know about you, but I don’t click on every ad and just buy my way into purchaser’s bliss. I do, however, spend time getting to know people, try to understand who they are, and maybe, just maybe, how I might be able to help them. Most of us would prefer to buy from someone we know, like, and trust. All things that take time. Branding.
00:54
January 23, 2020
Daily RICHual #3 . Girl Scouts and Sales/Branding
We hear a lot about Branding and sales in today entrepreneurial world. What’s the difference? Simple. Sales is short term, it’s focused on the sale, and it’s me chasing you. Branding is long term, focused on the relationship, and it’s trying to get you to come to me. Too often, we think that the key to getting the sale is to sell people. And while there’s a smidgeon of truth to that,in today’s world where a sale can be made in the click of a mouse, I choose to reserve my most important purchases with the people I trust. Trust takes relationship. Relationship takes time and patience.
01:14
January 22, 2020
Daily RICHual #2 The Golden Rule
I remember my early days of being a real estate agent and balking at the concept that I was in sales. I was a real estate counselor, advisor, consultant. Not a sales person. Everyone hates salespeople. I don’t want to be hated. My broker reminded me that I had spent the last 15 years of my life in sales. No, I didn’t I taught 9th graders. HA! He replied. You don’t think you had to sell civics to them everyday of the week?
01:14
January 21, 2020
Daily RICHual #1 . Tolerance
Today is Martin Luther King day in America. When most people alive in the 60s think of MLK, they think of Civil Rights, peace, protests, progress, and tolerance, among others.  While all of those things are still important 52 years later, I’d like to make a push for tolerance.  Every 4 years two things happen in this country: the Olympics and elections. One I look forward to, the other…. Eh…  Don't get me wrong, I love voting. I was a civics teacher for crying out loud. What drives me nuts is the complete lack of tolerance most people have towards anyone who has an opinion that differs from theirs. And most of the people in charge have built this system of US vs. THEM to somehow perpetuate intolerance. Doesn’t mean WE have to play, right?  One of the things at the core of Intolerance is judgment. Now I can’t control anyone other than me. SO, my goal then is to increase my tolerance by getting OUT of judgment and into curiosity. How about you?
01:25
January 20, 2020
Primo Presentations
Want to do better presentations? Knowing that it is not enough to simply deliver information, Primo Presentations incorporates methods designed to not only give agents knowledge, but competency and confidence as well. It is only through those qualities that mastery is achieved and only through deliberate hands-on education that the results are embedded into a business.
51:54
May 26, 2019
Stand Out or Step Aside: A guide to SOI marketing
They already know you and love you. How do you get them to not only do business with you but also become your biggest fans?  The answer is simple: send a relevant message, show value and send it the right way. There are seven irrefutable marketing rules for real estate professionals. This class will explore ways to get people to see your message in the middle of our option-overloaded abundant world.
1:00:52
April 13, 2019
S.U.P.P.? 4 Steps to an Awesome Sales Presentation
A great number of salespeople believe that the presentation is where you dump your stuff, dazzle the consumer, grab the sale. That kind of self-focused delivery, more than likely, MIGHT get you the gig. Most often, however, you’ll either come up short or create issues further down the line with your self-focused lecture. What can you do instead? For starters you could look at the presentation as an opportunity to discover whether what you have actually met the needs of the person on the other end. The solution is knowing What's Up, or as we like to say, "SUPP?"
09:05
March 2, 2019
You Have Three Skills....
Everyone of us has strengths, those things/traits/characteristics that we possess that separate us from others in our business. If properly deployed against hard work and smart branding, our strengths might be the thing that attracts business our way.  Can you write? Maybe you should be sharing content via a blog. Got personality? Maybe video is your path. Know a lot of stuff? How about podcasting? In this episode, we will look at each option, see if you "qualify," or better yet, make the case for you doing them all. Enjoy....
13:52
February 11, 2019
From Idea to Action: Bridging the Do/Do Gap
 They (whoever they are) say that some people are idea people, and some are action people. I like to think I’m a little of both, or maybe a lot of both. The challenge is the Do/Do gap. My mind, as it races to solve problems, create opportunities, clarify issues, can generate a plethora of ideas. I can think of a great many things that I could/should/would want to DO. I just have to actually DO them. And therein lies the dilemma: Can I actually DO, the things I conjure up to DO?  The answer of course is yes! If you can think it, or dream it, or whatever that guy said in that inspiring quote, you can achieve it. The tricky part is how. How do I not forget that great idea? How do I squeeze my fabulous new idea into my already busy life? How do I actually DO it? The answer, my friends, is to filter your Do/Do. Run it through the Do/Do filter and see what comes out the other side.
06:48
February 5, 2019
The Big Kahuna: Pricing to Sell in Any Market
The people who told you the only thing that mattered was location, location, location were lying, lying, lying. If you want to survive in the real estate business you must know the secrets of proper pricing. There is a simple solution to listings that don’t sell – price. Agents will learn to obtain and communicate statistics, do absorption rates, and explain the Market Analysis so that any Seller can make the best decision in this important facet of their sale. Agents will learn to separate the marketing presentation from the pricing presentation for optimal effect.
1:15:25
January 28, 2019
My Focus (maybe yours too) For This Fabulous Year
As the new year commences, I have a couple of things on my mind to keep me focused, to motivate me, to broaden me, to balance me in what is going to be the greatest year up till now.
09:23
January 11, 2019
Trends Part 2: Trends in Real Estate
In this episode we'll look at some of the predicted and not so predicted trends for real estate in the coming year. 2019, according to many experts, will be fast and furious, and only the fit will survive. Take a listen. See what you think.
11:14
January 3, 2019
Trends for the Coming Year: 2019 from the "Experts"
With a little down time during the holidays, I decided to do some due diligence and research what the experts believe to be the Trends for 2019. In this episode, we look at four areas that may have an impact on consumers and business people everywhere: 1) Business in general; 2) Social Media; 3) Technology in general; 4) Customer Service. Next time we'll look specifically at the real estate industry. Enjoy!
12:05
January 1, 2019
Embracing 2019 With A Plan!
With 2018 quickly coming to a close, most business owners and entrepreneurs have either already began planning for the coming year or are in the process. To help with that, here are 6 steps to creating that awesome plan for 2019: 1. Re-evaluate 2018 2. Determine your goals 3. Know your numbers 4. Plan for productivity 5. Oversee your time 6. Deploy your strengths against your plan. Questions or form requests? Comment below or send to richteaches@gmail.com
14:24
December 18, 2018
The Holidays and Airline Hospitality
Over the Holidays my sons, step-daughters, grandkids and others came over to hang out and celebrate the season. December was also a time when I was fresh off several flights to and from a variety of destinations. With a head full of recent experiences with the various friendly skies of the airline industry, I was excited to deliver my guests the same level of hospitality that had been given to me.
05:20
December 3, 2018
"Working Smarter." Operative Word is WORK
Today, I want to talk about this concept that is tossed around so frequently in the workplace and in our lives that I think we misunderstand what it means. It’s time to talk about, yes, working smarter.
09:15
December 1, 2018
Are You a Good Listener?
So, Are you a good listener? Many people aren’t. In this episode, we’ll examine WHY you would want to be a better listener, the KINDS of listeners, WHICH is the best type, and HOW to be the best listener I can possibly be.
09:15
December 1, 2018
Consumer Centricity, Customer Service, and 8 Laws.
If you are customer centric, if your company is customer centric it goes far beyond actual customer service. Being truly customer centric reflects your ability to show customer oriented leadership, it shows your ability to understand your customer. You have designed the experience they have for THEM, you empower them, you put them first, you design ways to measure their satisfaction and you correct the customer centric ship when it drifts off course. AND….. you give great service. Here are 8 rules/laws/tips for great customer service.
10:43
December 1, 2018
SWOT? No, SDOO. Let’s talk STRENGTHS!
With the new year already in full swing, most of you have put together either resolutions, goals, or plans OR some variation of all of those. And while we business planners reinforce important things like our vision statement, set new goals, play with the budget and finances, and carefully design our action plan; we ignore a key component of success in this year. Strengths.
08:37
December 1, 2018
Optimism and The Coming Year
So here we are, saying good-bye to the year and look to the coming year with hope and anticipation. Honestly, I can’t help but to think it’s going to be an excellent year. The question, then, becomes: How do I (I meaning you, me, anybody) make it a better year, or at least have it be as good as we’d like it? For me, the answer has always been clear: OPTIMISM!
09:32
December 1, 2018