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You Own the Experience Podcast

You Own the Experience Podcast

By You Own the Experience Podcast
The Podcast focuses on the People Experience in the Staffing and Recruiting Industry
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Automation, Marketing, and Sales Secrets for Staffing Firms with Billy Davis

You Own the Experience Podcast

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Getting Real about Staffing Automation & AI with Jason Heilman
In this week's episode of the podcast, Lauren and Rob sit down with Bullhorn's SVP of Talent Experience & AI, Jason Heilman.  The conversation covered all things automation, AI & staffing tech best practices. The group focuses first on demystifying AI for the staffing industry starting with what we actually mean when we talk about AI..(hint) we are predominantly referring to Machine Learning.  The terrific trio also discusses: 💡the role automation plays in your business 💡Chatbots 💡The importance of having a roadmap to measure ROI across your business Jason's book recommendation is Loonshots: How to Nurture the Crazy Ideas that Win Wars, Cure Diseases, & Transform Industries Jason's following is the former Snack's Daily now TBOY podcast.  This episode is brought to you by Kyloe Partners & Leap Consulting Solutions.  Please remember to rate, review, and share the episode wherever you tune in. Jason's Bio As SVP, Product – Automation, AI, and Talent Experience, Jason helps Bullhorn’s customers to create an amazing end-to-end experience for their talent and internal employees. Jason has been deeply ingrained in the recruitment industry since 2006, previously serving as the Co-founder and CEO of Herefish. His combination of industry experience, business, and technical acumen has helped thousands of recruiters, salespeople, and leaders turn challenges into growth opportunities.
50:00
September 27, 2022
Quiet Firing
In this week's episode of the podcast, Rob willing covers another Tik Tok viral trend, Quiet Firing.  Quiet Firing unlike Quiet Quitting is appropriately named and it is also had a few other names, ie: Managing Out. To be honest, by whatever name this thing goes by it is not a great business practice if you want to build a productive culture. According to a Linkedin News Poll, 80% of 20,000 respondents have faced Quiet Firing themselves or have seen it occur in the workplace so it has affected most of us.  Every article on Quiet Firing stated communication on both ends is the best way for both the employer & employee to handle this instead of simply managing out.  We are also asking for you guys to vote for what we should call these short episodes...Staffing Snacks, Workforce Words,  or    ...we will have a poll on Linkedin. This episode is sponsored by Kyloe Partners & Leap Consulting Solutions. Please remember to rate, review, & share the episode. Also remember to register for our friends at Bullhorn's Connected Recruiting webinar series.  This one is on September 29th and will focus on super charging your website to convert my candidates & leads. 
13:09
September 20, 2022
Introducing Staffing Stories with Andy Moss
Introducing Staffing Stories with Andy Moss.  Andy is a staffing & technology leader that has a fascinating origin story.  He wanted to learn how others got into the industry and learn more about their up and downs in running a Staffing/Recruiting business.  In this episode, Andy talks with Matt Fuhrman, Founder of Core Group Resources.  Matt is a guy with big visions.  From recruiting to hiring to running a business, Matt's big vision has resulted in a successful business and a great employee culture.  Andy and Matt also discuss adding value, cold sourcing, hiring the right people, and why sometimes you just need to get your teeth kicked in.
30:00
September 16, 2022
Modern People Leadership with Kelley Morse
In this week's episode of the podcast, Lauren & Rob sit down with Kelley Morse, SVP of HR at Bullhorn. The trio sat down to talk about what being a leader in a modern business requires in a world that has significantly evolved in the past three years. The conversation highlights the need to actively listen to the voice of your employees, build intentional teams and people programs, and use solid data to drive decision-making both within HR and at the leadership level. The crew also talks about: Taking inventory of what's missing in your teams Building a company culture both remote, hybrid, and in the office Being intentional in your actions ongoing training with all of your leaders This episode is brought to you by Kyloe Partners & Leap Consulting Solutions. Please remember to rate, review, & share the episode wherever you tune in. About Kelley: Kelley Morse is the SVP, Human Resources, responsible for leading the DE&I, talent acquisition, people operations, and HR business partnering functions, as well as overseeing the development and launch of impactful, employee-friendly programs across Bullhorn. Prior to joining the team, Kelley has spent her career partnering with business leaders to build out modern people programs and approachable teams at high-growth startups, including ConcertAI and Flywire. She has an MBA from Suffolk University and a B.An in Communications from Gustavus Adolphus College.
45:51
September 13, 2022
Mindful Implementation with Lauren Jones ( replay)
On this episode of You Own the Experience, we throw it back to the first time Rob & Lauren pod together.   In April 2020, Lauren had just started Leap Consulting and Rob had just launched the You Own the Experience Podcast. The dynamic duo discusses the mindful implementation of technology and some strategies to get it started and sustain your digital transformation journey. Lauren discusses the three pillars of Leap Consulting for staffing agencies: creating efficiencies in their current tech stack, developing a new tech stack with an architectural roadmap, and adoption. In this episode, you’ll also hear about: A deeper dive into the three pillars of Lead Consulting Solutions The value of field-level buy-in when choosing the right tech stack The common pitfalls when implementing staffing technology The future of staffing technology This episode is brought to you by Leap Consulting Solutions & Kyloe Partners.  Please remember to rate, review and share the episode wherever you tune in. 
22:56
September 06, 2022
Quiet Quitting
In this week's episode of the podcast, Lauren and Rob talk about Quiet Quitting, a trending topic in the media and especially on Tik Tok. The hosts contend that this trend is a symptom or continuation of the Great Resignation and it is about worker fatigue. Quiet Quitting is defined as an employee who solely does the responsibilities listed in their job and nothing in addition, which contends directly with 'the hustle' culture older generations venerated.  In today's employment market, employees currently have the power and therefore are defining their work/life integration on their terms.  In other words, they are working to live not living to work.  This is a stark contrast to ‘the hustle culture’ which became increasingly prevalent in the last 30 years (and is now dropping in popularity). But the work-to-live concept is by no means new. Is quiet quitting just a Gen-Z phrase gaining prominence through the power of social media, with history repeating itself as per Gen-Xers in the 1990s? Please let us know what you think is driving 'Quiet Quitting' and if is affecting your business. There are a lot of additional resources that discuss all the variances of quiet quitting linked below. Gallup Poll on Worker Engagement Business Insider WSJ article article The Guardian article  Derived from Data article Fast Company article  This episode is brought to you by Kyloe Partners and Leap Consulting Solutions. Please remember to rate, review and share the episode wherever you tune in.
19:55
August 30, 2022
A more human approach to digital transformation with Kate Rutherford ( replay)
In this week's episode of the podcast, we have a throwback episode with Kate Rutherford, formerly of LoyalSource and now the VP of Talent Technology at the Advanced Group.  Prior to her current position, Rutherford cut her teeth at one of the largest staffing firms in the nation (a practice that a large chunk of the staffing industry will be familiar with), and has occupied most chairs in the office, from recruiter to business development manager to director. The trio discusses the intimidation that many feel in regards to digital transformation, but how a number of strategies can help to reduce the risk of being overwhelmed. They argue that it’s perhaps a less technical prospect than many assume and that digital transformation strategy shouldn’t actually be left in the hands of the IT department, but rather in the hands of those who trade the technical for the tangible. They also chat about: Why Google and Apple are increasingly filling technical roles with liberal arts graduates. Why conversation is half the battle in digital transformation, and how collaboration can get you 90% there. Why you should expect the same of your vendors as your customers expect of you. This episode is brought to you by Able, Leap Consulting Solutions & Kyloe Partners. Remember to rate, review and share the episode wherever you tune in. 
39:16
August 23, 2022
Technologies to consider in Future-Proofing your Staffing Business with Tim Pröhm
In this week's episode, Lauren and Rob sit down with Tim Pröhm, VP at KellyX.  Tim is responsible for the innovation division of Kelly, a global talent company. Tim & the dynamic duo's conversation reaches through all parts of the tech stack and into the future of the industry. The trio cover: Thinking and designing experiences more like a B2C business your recruiters being 1 of your customers, especially of your tech stack the Alexa-fiction of the industry Tim's book recommendation is  A World with No Email by Cal Newport This episode is brought to you by Leap Consulting Solutions & Kyloe Partners. Please remember to rate, review and share the episode wherever you tune in. Bio: Tim Pröhm is the VP of KellyX, the digital innovation lab within Kelly's Digital Transformation Group. His team builds and launches radical solutions that improve how millions of job seekers and clients connect by leaning on tools in AI, analytics, blockchain, RPA, and cognitive chatbot automation/conversational AI to develop the next generation of talent attraction models, build products that help companies prepare for future talent requirements, and help digitize a 75-year old organization. With 20 years of experience in the talent industry, Tim is at the forefront of the global workforce evolution and an evangelist for and voice of innovation; he has spoken for brands including HackingHR, RecruitingFuture, Recruitment Innovation Exchange (RIX) powered by Bullhorn, candidate.ly (World Staffing Summit), PhenomPeople, HR BarCamp Berlin, SmartRecruiters, StaffingTec365, Ardent Partners, and on podcasts for Topcoder (Uprisor), InnovateMap (Better Product), Chad & Cheese, and Open Assembly (Work.).
42:25
August 16, 2022
Ask the Hosts...about Training & Development and Automation
In this episode of the podcast, Lauren and Rob bring back a past segment of the show, 'Ask Lauren' with a twist. This time Lauren also has some questions for Rob. The Dynamic Duo chats about: The role of automation Training, Development as a part of technology adoption The real purpose of Chatbots for your sales/recruiting funnel and customer success This episode is brought to you by Leap Consulting Solutions and Kyloe Partners Please remember to rate review and share the episode and share the episode wherever you tune it.
33:15
August 09, 2022
Building a Culture Around Training & Technology with Will Hayes
In this week's episode of the podcast, Rob and Lauren sit down with Will Hayes, COO of IDR. Will and the dynamic duo sit down to discuss training, tech adoption, and management's role in this process.    Lauren and Rob are highly impressed with IDR's training setup and are excited & grateful for Will's willingness to share IDR's process. The trio also spoke about: advice on how to shift your companies culture to 1 of learning the importance of incentives and evaluating what behaviors those incentives are driving why your best producers are possibly not your best new employee mentors the importance of laying out potential career journeys the transparency & trust gained by ingraining metrics into the culture of your business Will's book "Take the Stairs" by Rory Vaden. And a gigantic congratulations to Will for being named to SIA's 40 under 40 for 2022! This episode is brought to you by Leap Consulting Solutions & Kyloe Partners. Please remember to rate, review and share the episode. Will graduated from the University of Tennessee with a Bachelor’s in Business Administration with a major in International Business. His career at IDR cultivated in January 2008 in the Nashville branch as an IT Recruiter. His next two years were spent as an Account Manager growing IDR’s local portfolio and in June of 2010, he gathered his belongings, moved to Texas and rose to the rank of Vice President of our Dallas office. He is passionate in helping young leaders learn the IT staffing business and believes in his mission to always encourage others to get better. Will has a commitment to creating a positive and successful culture for all those who are around him. IDR is an employee-owned staffing firm that puts people first. We go above and beyond by empowering talent and developing leaders to deliver best-in-class solutions. Founded and headquartered in Atlanta, we’ve grown organically since 1998 to serve businesses and professionals throughout the Nashville, Dallas, Fort Worth, Denver, and Birmingham markets.
39:45
August 02, 2022
Bullhorn Engage Takeaways Part 2
In this week's episode of the podcast, Lauren and Rob wax poetic on the back half of the 35 Key Insights from Bullhorn Engage Boston 2022. This set of takeaways and insights really focuses on some of the key staffing & recruiting trends of 2022. Those being: Digital Transformation including communicating the 3 Ws (When, Why & What is happening) Automation Mergers & Acquisitions This week's episode is sponsored by Leap Consulting Solutions & Kyloe Partners. Please remember to rate, review and share the episode wherever you tune in.
30:51
July 26, 2022
The why & how to productize your recruitment brand with Jeff Pelliccio
In this week's episode of the podcast, Lauren and Rob sit down with the CEO of Allied Insight, Jeff Pelliccio.   Jeff is a fractional CMO for the Staffing & Recruiting industry and came to chat about how to create brand-centric competitive advantages. If that seems complex, don't worry the trio discusses what that means and tips to get started in the episode.  The trio covers: learning from the large companies to productize their brand-centric advantages (ie AirBnb's AirCover, Apple's Apple Care, American Express Membership Rewards) how to get started on branding your 'advantage' or even your tech stack the importance of brand authenticity, which means folks are looking at your social media channels to see who you 'really' are as a brand This episode is brought to you by Kyloe Partners & Leap Consulting Solutions. Please remember to rate, review and share the episode wherever you tune in.
27:45
July 19, 2022
How to know it's time for Digital Transformation with Amanda Marciniak
In this week's episode of the podcast, Lauren and Rob sit down with Amanda Marciniak, Director of Learning and Development of SSi People.  Amanda is in the midst of a new ATS implementation after exploring the need for digital transformation with the producers at SSi People and the leadership team. The trio talks about how Amanda knew it was time for a change after answering these questions:  Is there an actual problem with all or part of the current tech stack? What are the potential solutions to solve the problem(s)? Should you hire an expert?  Amanda also shared these additional questions for bullet #2 above:  Would removing/replacing parts of the stack solve the problems/challenges? Is this a training/development opportunity for pieces in your stack? Are you utilizing all features of what you have to maximize efficiency/manage usage? Are there newer, more effective tools available to be reviewed? Are you ready to invest in new tech / what is the budget for digital transformation? This episode is brought to you by Kyloe Partners and Leap Consulting Solutions.  Please remember to rate, review and share the episode wherever you tune in. 
39:50
July 12, 2022
Why Recruitment leaders need to rethink 'marketing' with Darren Westall
In this week's episode, Lauren and Rob share an episode from February 2021 where Rob sits down with Darren Westall, CEO, and Co-Founder of one of the duo's favorite tools, Paiger.  Darren and Rob discuss the need for both staffing CEOs and recruiters to up their marketing game.  Starting with including marketing as part of your revenue strategy team and that recruiters and sales folks need to align closer with marketing....'Smarketing'  This week's episode is brought to you by Leap Consulting Solutions & Kyloe Partners.  Please remember to rate, review, & share the episode wherever you tune in from. 
24:38
June 28, 2022
Bullhorn Engage Takeaways Part 1
In this week's podcast episode, Lauren and Rob sit down and discuss 25 out of the 35 key insights from Bullhorn Engage Boston 2022. The dynamic duo dives quickly yet deeply into key thoughts and conversations to help drive the staffing industry forward. The duo cover: digital transformation digital marketing as a core competency the talent & client experience Automation, Automation, & Automation Measuring and analytics This is part 1 of 2 where Lauren and Rob cover the top 35 takeaways. This episode is brought to you by Kyloe Partners and Leap Consulting Solutions. Please remember to rate, review and follow the podcast wherever you listen. Here's the link to the takeaway: 35 Takeaways 
28:02
June 21, 2022
Why you should not be afraid of Automation with Travis Arnold
In this episode of the podcast, we revisit Rob's conversation with Travis Arnold from November 2020. Rob and Travis  discuss the common fears that surround staffing automation, and offer clarity on what it is, what it does, and how it works, in order to dispel some of these reservations (using some particularly cute and accessible analogies while they do it.) With Bullhorn's new Connected Recruiting Framework, modern staffing firms will have to embrace automation to get the most out of their communities, which we will no longer call a database.  Rob and Travis also cover:  How to overcome automation fears The importance of a holistic and consistent brand Why meetings are (usually) a waste of time Why one-page PDFs should go the way of the dinosaurs This episode is brought to you by Kyloe Partners and Leap Consulting Solutions. Please remember to rate, review and share the episode wherever you listen to your podcasts.
29:04
June 14, 2022
Bullhorn Engage Boston 2022- Recap
In this episode of the podcast, Lauren and Rob recap Bullhorn Engage Boston 2022. The dynamic duo really felt this year's conference was all about allyship, community, & connection, which is just a wordy way to say 'culture' was the overarching theme for the show. The Duo also chat about: Meeting the moment, what connected recruiting really means, and Automation Some more tips and tricks to help you build a tech stack Their favorite takeaways include Bullhorn continuing to torture Boston sports fans. At the beginning of this episode, Rob proves why having your main podcast microphone with you when traveling.  This episode is brought to you by Kyloe Partners and Leap Consulting Solutions. Please remember to rate, review and share the episode wherever you tune in.
17:26
June 07, 2022
The Benefits and Basics of Building a Community for your Business
In this episode of the You Own the Experience Podcast, we are sharing a live panel discussion Rob had last year with 3 community marketing experts. Community is one of 2022's corporate buzzwords of the year so we wanted to define what it means, provide resources to learn more, & provide tips and tricks from our panel. The panel discusses: Finding your wolf pack how to sustain a community platforms and tools to build your community on This episode is brought to you by Leap Consulting Solutions and Kyloe Partners Books referenced: David Spinks and his SPACES model are defined in his book The Business of Belonging. Reid Hoffman's Master of Scale Please remember to rate, review and subscribe to the podcast wherever you tune in from.
40:20
May 31, 2022
Recruitment Tech & Bullhorn with Nina Eigerman
In this episode of the You Own the Experience Podcast, Rob and Lauren share their conversation with Nina Eigerman, SVP of Alliances & Business Development, aka The fairy godmother of the Bullhorn Ecosystem, from February 2022. We held off recording and publishing the episode to let the acquisition of Able of Bullhorn & the launch of Bullhorn Ventures, an investment fund to invest in technology partners in the Bullhorn Ecosystem, happen before this release.  Nina and the dynamic duo discuss all things Bullhorn, including recent acquisitions, new ideas around recruiting and recruiting tech &  some people's general thoughts on business strategy. The trio also chat about: Connected Recruiting & digital marketing is a core competency (externally & internally) Mergers and Acquisitions & Bullhorn Ventures Bullhorn's recent acquisitions are Able, Cube19, Sirenum, & Herefish ( now Bullhorn Automation) Bullhorn's updated Customer Success initiative  We also chat about our favorite type of people, programmatic problem solvers that care about positively impacting people's lives. This episode is brought to you by Leap Consulting Solutions & Kyloe Partners. Please remember to rate, review and follow the podcast wherever you listen to podcasts.
45:21
May 24, 2022
There are less candidates, so move faster with the ones you have with Andy Moss
In this week's podcast episode, Lauren and Rob sit down with Founder Andy Moss to discuss something new, making it easy for your customers to give you feedback which is key if you want the candidates you identified to be still interested and not working somewhere else.  Andy and the dynamic duo discuss why recruiting in real-time is the industry's future because we don't have 24 hours to wait for feedback with 11 million open roles in the US alone. The trio also discusses: what we can learn from executive search how to remove friction from the submittal process the recurring thread of there's no  (digital) transformation without integration This episode is brought to you by Kyloe Partners and Leap Consulting Solutions. Andy's following is Gary Vee ( Vaynerchuk) & Lauren recommended The 9 Public Speaking Secrets of the World's Top Minds by Carmine Gallo. Please remember to rate, review and follow the podcast wherever you listen.
26:57
May 17, 2022
What's on Lauren & Rob's mind... Adoption, Optimization and Bullhorn Engage Boston
On this episode of the You Own the Experience podcast, Lauren and Rob sit down to discuss what is on their minds in May 2022. The dynamic duo discusses what customers are thinking about to improve their business and empower growth.  The Duo also discuss:  Optimization and ways to help your team think about improving the candidate or customer experience Reporting and the importance of good data  in ATS for both reporting and automation Adoption Bullhorn Engage Boston is live and in person and the team is fired up This episode is brought to you by Leap Consulting Solutions & Kyloe Partners. If you have 3 or more team members attending Engage, you can use code ENG20%OFF  to receive a discount. Check out the episode to learn more and please remember to rate & review the podcast wherever you listen.
22:42
May 10, 2022
Technologies role in building trust and speeding up recruiting with David Smith
 On this episode of the You Own the Experience podcast, Lauren and Rob sit down with David Smith, co-founder & COO of Triple Crown Consulting.   Dave shares Triple Crown's journey to enable their customers and candidates to 'swipe right or left on each other. In the conversation, Dave shares a different way to organize your recruiting & sales teams and lots of gems on recruitment strategy. The trio also  discusses: - Why you don't have to post & pray to find candidates - How to build trust with your customers using technology - Lauren's first business & how it aligns with Triple Crown's philosophy - How both Rob & Dave met their wives on Tinder Dave's book recommendation is Think and Grow Rich by Napoleon Hill and his follow is Ray Dalio. This episode is brought to you by Leap Consulting Solutions & Kyloe Partners. Check out the episode to learn more and please remember to rate & review the podcast wherever you listen.
45:45
April 19, 2022
Mobile Platforms and the Modern Workforce with Rohan Jacob
On this episode of the You Own the Experience podcast, Lauren and Rob sit down with Rohan Jacob, Founder/CEO of TimeSaved to discuss the Future of Work and how candidates are really consumers and should be treated like modern consumers with most information only a search away.  The dynamic duo and Rohan also discuss how mobile platforms are part of the solution to give the 'consumer' more options and how employers can improve their talent pool and options by hiring remote or hybrid team members. The trio also  discusses: outcome-driven work for employees (platforms like Task Rabbit or HireRunner) how to build a modern work culture how staffing companies will have to be more solution-oriented to meet current demand. Rohan's book recommendation Prediction Machines: The Simple Economics of Artificial Intelligence by Ajai Agrawal This episode is brought to you by Leap Consulting Solutions & Kyloe Partners.   Check out the episode to learn more and please remember to rate & review the podcast wherever you listen.
44:35
April 12, 2022
Leadership's Impact on Technology Adoption and Culture with David Deane
On this episode of the You Own the Experience podcast, Lauren and Rob sit down with David Deane, SVP at Wanderly to discuss leadership & technology in the post-pandemic world. The trio discusses the experience available to candidates and agencies when they have their digital 'ducks' in a row and that digital marketing is part of the process. The terrific trio also discusses: - Digital Marketing as a Core competency -the importance of going through your own application as a candidate would. -the culture of the super bowl champion, the Los Angeles Rams David's Follow and Book, Nick Huber - the Sweaty Startup & Pre-Suasian: a revolutionary way to influence and persuade by Robert Cialdini This episode is brought to you by Leap Consulting Solutions & Kyloe Partners.  Check out the episode to learn more and please remember to rate & review the podcast wherever you listen.
30:19
April 05, 2022
Servant Leadership and a Winning Culture with Natasha Lee
On this episode of the You Own the Experience podcast, Robert Mann and Lauren B. Jones sit down with Natasha Lee, CEO of Floyd Lee Locums, a national physician staffing firm. Natasha gives Lauren and Rob a masterclass on how to win the war on internal talent for the future of work and how servant leadership works to build an incredible culture. The dynamic trio also discuss: How Floyd Lee purpose-built its culture Benefits of a strong & positive culture The power of DE & I in your business Lauren's lady crush on Natasha Natasha's book recommendation, Seth Godin's What to do When It's Your Turn. This episode is brought to you by Leap Consulting Solutions. Check out the episode to learn more and please remember to rate & review the podcast wherever you listen.
35:05
March 29, 2022
To speed up, focus on the small stuff with Matt Dichter
On this episode of the You Own the Experience podcast, Robert Mann and Lauren B. Jones throw it back to a conversation with Matt Dichter, VP of Sales at Staffing Engine, to discuss all things recruitment acceleration. This episode was recorded in December 2021 and was scheduled to air on January 25th, but as you can imagine with the acquisition of Able, plans were altered a bit. Join Matt, Lauren, and Rob as they discuss how to find even the smallest of inefficiencies in your recruitment and staffing agencies, including inefficiencies in non-traditional areas, while also providing solutions to some of those non-traditional findings. The dynamic duo also discuss: The need to put in the work to find a tech stack that works for you and your team Why new technology needs to keep recruiters or salespeople in the tools that they already use How your team can make the most out of each step in the recruitment process This episode is brought to you by Leap Consulting Solutions. Check out the episode to learn more and please remember to rate & review the podcast wherever you listen.
45:45
March 22, 2022
Whats New & SIA Executive Forum 2022 Recap
On this episode of the You Own the Experience podcast, Lauren and Rob recap season 3 of the podcast and learnings from Staffing Industry Analyst’s Executive Forum. This year's conference theme was “New Strategies for a New World” and basically covered everything Lauren and Rob have been talking about over the last year: digital transformation, the importance of candidate experience, and how COVID-19 has been keeping us all on our toes.  Plus, Lauren and her lady leader gang officially released their book, Together We Rise, which features origin stories of lady leaders in the Staffing Industry. Definitely a must-read. The dynamic duo also discuss: Some of the great sessions from Executive Forum The future of the podcast after the lead sponsor, Able, was acquired by Bullhorn Future interviews including an amazing one with Natasha Lee, TITLE of Floyd Lee Locums Rob's man-crush on Rhona Driggs and Sue Barnett This episode is brought to you by Leap Consulting Solutions. Check out the episode to learn more and please remember to rate & review the podcast wherever you listen.
24:49
March 15, 2022
2022 Staffing Industry Predictions: Get Ahead and Stay Ahead
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones sit down and discuss the staffing industry in 2022, including predictions around staffing technology, from ten staffing industry leaders including: Aaron Grossman, CEO  & Founder of TalentLaunch Tony Sorensen, CO of Versique Adam Sprecher, VP of Strategy and Development of Salo Jordan Franklin, CEO of Stratice Todd Duclos, VP of Marketing Darren Westall, CEO of Paiger Raymond Pennie, Director of Kyloe Partners Keith Weightman, RVP at Bullhorn Donnie Payne, SVP at Bullhorn This is a must-listen episode for everyone in staffing from the ops team to the marketing team. Tune in to stay ahead of the game and to learn what will drive the industry this year. Check out the episode to learn more. This episode is brought to you by Leap Consulting Solutions.
34:39
January 11, 2022
Leading with Empathy with Rich Smith
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones are joined by Rich Smith, Vice President and Co-Founder of Atlas MedStaff, a healthcare staffing firm that specializes in the placement of travel nurses. Having set his company up as a predominantly remote operation a decade ago, and working in the healthcare space, Smith brings a unique perspective on the events of the last two years, from COVID to the Great Resignation. The crew take the opportunity to chat about the role of empathy in staffing - why it’s important, what it looks like, and how staffing leaders can deliver it to candidates and their own teams. Smith reveals that his story - and by extension the story of Atlas - has been shaped by a single experience that he had as a young father, and has led to a hugely successful empathetic leadership approach. Our trio also chats about: How empathy should start at the top of an organization The role of technology in building a communicative and collaborative culture Why all leaders should consider stepping into the shoes of their receptionist What a post-COVID, Great Resignation staffing industry looks like Why a trip to the office should be treated as a social occasion it is Check out the episode to learn more! Tihs Episode is brought to you by Able & Leap Consulting Solutions. 
43:12
December 14, 2021
Back to Marketing and Tech Basics with Jeff Staats, Jeff Pelliccio, and Kelli Schutrop
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones are joined by the triumvirate of Jeff Staats (CMO at Haley Marketing), Jeff Pelliccio (Founder of Allied Insight), and Kelli Schutrop (Director of Sales and Marketing at PARQA), all of whom bring deep and broad knowledge of the developing role of technology and evolving marketing strategy in the world of staffing. Here the group chat about how the industry has made a quick switch from being somewhat tech-phobic to perhaps overeager. Some firms are beginning to put the cart before the horse, seeing technology as a performance generator, rather than the performance enhancer it’s designed to be. It’s time, they argue, to go back to basics. Our expert five-piece chats about: The importance of finding tech that drives you toward your business goals The continued importance of processes and training in establishing a tech-friendly business base Why you should employ a quarterback to run your technology plays The effective use of goats in enhancing your personal brand Check out the episode to learn more. This episode is brought to you by Able. 
43:01
December 01, 2021
Candidate Enablement is the Future of Staffing with Scott Poeschl
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones are joined by Scott Poeschl, Vice President of Partnerships at Avionte. Holding a position on the leading edge of staffing tech, Poeschl brings a unique level of insight on where the industry is headed and how it might get there. Here Mann, Jones and Poeschl discuss which aspects of Silicon Valley technologies staffing should aim to replicate, and which parts it should not. They look at the philosophies and technologies of Amazon, Domino’s, and social media companies, and compare them to what staffing and recruiting is trying to do. And they find that our industry is in many ways a very different beast. The trio also chats about: Why firms should stop focusing on engagement, and start facilitating enablement The aspects of the Amazon and Domino’s experience that apply to the candidate experience. The role of staffing in enabling lifestyles and realizing dreams. The merits of their newly coined term, engaglement. Check out the episode to learn more. This episode is brought to you by Able & Leap consulting Solutions.  Please remember to rate, review and share the episode and you can subscribe for all the new episodes and updates at www.ableteams.com/podcast. 
34:48
November 16, 2021
The Tech Revolution: Meeting Long-Term Goals in Staffing with Holly Cohoon
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones are joined by Holly Cohoon, Managing Partner at Regents Consulting Group, a company that consults on the construction of human-centered tech stacks for people-focused industries. A former staffing industry executive with 20 years of experience, Cohoon offers unique insight on the technology revolution currently being seen in the staffing industry. Here Mann, Jones, and Cohoon discuss the dangers of this quick technological shift - more specifically, the mistakes firms tend to make in constructing their tech stacks. They discuss why every firm, no matter its size, can benefit from engaging with a systems integration (SI) partner who can advise on the best way to use technology to meet long-term goals. The crew also chats about: The impossibility of running a staffing business while keeping on top of technology. How even the biggest industry players have trouble understanding the best way forward with tech. The three most common tech stack missteps. The allure, and the danger, of the free tech demo. Check out the episode to learn more. This episode is brought to you by Able & Leap Consulting Solutions.
42:03
November 02, 2021
The Great Resignation with Anastasia Valentine
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones rap about the Great Resignation and later are joined by Anastasia Valentine, President and Managing Partner of Resource 1, an Information Technology consulting firm that provides Staff Augmentation services to corporations across North America. While a tech stack expert, Valentine took this opportunity to continue the Great Resignation conversation which is a subject that has been on the minds of employers and recruiters in recent months. Mann, Jones and Valentine share the causes behind the Great Resignation, the role of COVID in some of these contributing factors, and the opportunity that the situation presents. This isn’t actually the Great Resignation, they argue, but rather the Great Migration. People aren’t leaving jobs, they’re switching jobs, and if your company can position itself as a destination, you have the opportunity to capitalise on the now significant supply of available talent. The trio also chats about: How the Great Resignation has been caused by a generational change in the workforce. The role of technology in offering the flexibility that today’s talent is searching for. How small and minority-owned businesses could be included in the technology-driven future. The dos and don’ts of Calendly links (in an at times spicy debate.) Check out the episode to learn more. This episode is brought to you by Able & Leap Consulting Solutions
44:26
October 19, 2021
Guard Yourself Against the Cybersecurity Inevitable with Dominic Vogel
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones rap about last week's ASA Staffing World conference and all the great keynotes, breakout sessions, and networking from Denver.     Later in the episode, the dynamic duo are joined by Dominic Vogel, Cybersecurity expert, influencer, podcaster, and founder of Cyber.sc, an advisory service for startups, investors, and SMEs. After recently experiencing a serious security breach in her own business, a traumatized Jones got in touch with Vogel, who helped her navigate the rather stressful situation. The trio discusses the current state of cybercrime and the fact that every business, no matter the size, now finds itself firmly in the crosshairs. Vogel goes on to run through the three main steps that form a solid cybersecurity action plan: prevention, early detection, and rapid response. The crew also chats about: The three cyber hygiene practices that should form the basis of every firm’s cybersecurity plan The concept of ‘offline survivability’, and why it’s important Why almost every enterprise business handles data breaches poorly (and how they can do better) Why feeding goats electronic components isn’t an effective response to a security breach Check out the episode to learn more. This episode is brought to you by Able, Great Recruiters & Leap Consulting Solutions.
49:13
October 05, 2021
A More Human Approach to Digital Transformation with Kate Rutherford
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones rap about the recent acquisition of WorkN by Avionte and how digital transformation can be enabled by empowering the right team members.  Later the dynamic duo are joined by Kate Rutherford, Senior Digital Transformation Manager at Loyal Source, an Orlando-based workforce solutions company specializing in healthcare and technology. Prior to her current position, Rutherford cut her teeth at one of the largest staffing firms in the nation (a practice that a large chunk of the staffing industry will be familiar with), and has occupied most chairs in the office, from recruiter to business development manager to director. The trio discusses the intimidation that many feel in regards to digital transformation, but how a number of strategies can help to reduce the risk of being overwhelmed. They argue that it’s perhaps a less technical prospect than many assume and that digital transformation strategy shouldn’t actually be left in the hands of the IT department, but rather in the hands of those who trade the technical for the tangible. They also chat about: Why Google and Apple are increasingly filling technical roles with liberal arts graduates. Why conversation is half the battle in digital transformation, and how collaboration can get you 90% there. Why you should expect the same of your vendors as your customers expect of you. Check out the episode to learn more. This episode is brought to you by Able, Leap Consulting Solutions & Great Recruiters.
53:05
September 24, 2021
The role of your CFO in Digital Transformation with Tom Nehila
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones are joined by Tom Nehila, CFO of The Global Trust Project, a non-profit startup that aims to protect the world’s personal information from those who might seek to do harm with it or make profit from it. Prior to his current position, Nehila was a staffing finance veteran who had worked with some of the biggest companies in the industry. Here Mann, Jones, and Nehila discuss the undeserved reputation of finance departments within staffing and recruiting firms. They look at how the role of finance is often misunderstood: how these teams are often seen as ‘no’ people, an organizational anchor dragging along the seafloor, but how in reality they’re more akin to the ship’s navigator, tasked with charting a safe and profitable course. The crew also chats about: How Netflix has nailed the trust and transparency needed for financial success. Finance as the pragmatic partner that every technology professional needs. Why ‘procurement’ feels like the ‘Voldemort’ of staffing. The preference of ‘ginormous’ over ‘huge’ for a certain New Jersian. Check out the episode to learn more. This episode is brought to you by Able & Great Recruiters. 
49:60
September 07, 2021
Reduce the Stress of Digital Transformation with Adam Sprecher
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones chat again about Digital Transformation and having a biased towards action and being obsessed with your customers is vital for any business.   Later they are joined by Adam Sprecher, VP of Strategy and Development at Salo.  Salo is a Minneapolis- and Chicago-based talent firm with a focus on the finance, accounting, and HR space, and has more recently developed a reputation for technological innovation. Here Mann, Jones, and Sprecher discuss the ins and outs of digital transformation in the staffing and recruiting sphere. Having recently put a focus on digital transformation at Salo, Sprecher speaks first-hand about the challenges they faced, the strategies that worked, and the lessons learned along the way. The crew also chats about: The three Ws - the whys, the wins, and the what else? - that ensure success in digital transformation How to cultivate ‘sticky’ consultants who are ripe for redeployment Why Salo chose to relabel their core value of ‘innovation’ to ‘curiosity’ Becoming a destination employer on the back of your transformation efforts Check out the episode to learn more. This episode is brought to you DaXtra & Able. 
54:36
August 11, 2021
Tech Stack Office Hour
In this week's mini-episode, Lauren and Rob are joined by staffing industry veterans Tom Nehila & John JB Russell to host a Staffing & Recruiting Tech Stack Office Hour. The group answers key questions on how to plan for, build and get the most out of your tech stack.   The Group chats about:  1. Automation 2. Sign up Culture & the Gig Economy 3. Strategies to be a partner to your vendors and not only a customer.  This episode is brought to you by Able, Great Recruiters & Leap Consulting Solutions. Please remember to rate, review, & share the episode and you can subscribe for all the updates and live chats at www.ableteams.com/podcast
38:21
August 04, 2021
How the Staffing Industry Can Get Ahead of Upwork, with Jan Jedlinski
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones chat about the recent Sirenum acquisition and why we should modernize the way we take staffing & recruiting businesses to market. Later they are joined by Jan Jedlinksi, Founder and CEO of Candidate.ly, a staffing tech company that allows a firm to transform their website into a candidate-filled digital storefront. Here Mann, Jones, and Jedlinski discuss the need for the staffing and recruiting industry to offer a different type of digital experience - one that goes far beyond the current request form on a website. They speak about how other industries like ecommerce and real estate can act as inspiration, and how gig economy platforms like Fiverr and Upwork have shown the technological possibilities in the talent space. The crew also chats about: The continued importance of showing your human side, and the trend toward specialization in a single vertical. The need for staffing firms to show up at the right time, and how content can help. Using big data to capitalise on opportunities and offer a better service. Justin Timbergoat’s continued efforts to bring sexy back to Lauren’s farm (a sentence that makes far more sense in context.) Check out the episode to learn more. This episode is brought to you by DaXtra Technologies & Able.
53:07
July 27, 2021
Recruitment Automation Office Hour
In this week's episode of the You Own the Experience Podcast,  our co-host Rob Mann sat down with Billy Davis, Director of implementation and customer success of Herefish by Bullhorn, for a Recruitment Automation Office Hour.   The duo and former coworkers answer participants questions on automation, how automation affects marketing sales and operational strategy and why data quality is vital.  This was a live session with participants writing in questions. So Rob and Billy will be addressing people who you will not actually hear.  This week's episode is brought to you by Great Recruiters, Able and Leap Consulting Solutions.  Please remember to rate, review and share the episode, and you can subscribe to all of our updates at www.ableteams.com/podcast.
55:56
July 21, 2021
Technology Over Headcount: The Solution to Staffing Inefficiency with Chris Wirt
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones chat about data quality in your ATS/CRM and how valuable it is for your business. Later they are joined by Chris Wirt, Sales Director at DaXtra Technologies, an organization that has spent the last 20 years using tech to streamline recruiting teams. Here Mann, Jones, and Wirt discuss the current disconnect in the job market, where 9.1 million people are unemployed yet 8 million jobs remain open. They talk about the need for staffing and recruiting firms to step up and bridge that gap, but they also advise that the industry can’t solve this problem through traditional means, like additional recruiter headcount. This is an issue that demands a modern, technological solution. The crew also chats about: Turning the candidate search from external to internal How to ensure AI doesn’t amplify unconscious bias Why the traditional job post is essentially a waste of time The argument for trading resumes for digital profiles This episode is brought to you by Staffing Engine  & Able. Check out the episode to learn more.
48:20
July 14, 2021
Marketing Office Hours with Ryan Kovach
In this weeks bonus episode, co-host Rob Mann sits down with fractional CMO, Ryan Kovach to discuss some key things for your marketing roadmap in 2021 and ongoing.  The duo discuss:  1. Having Bigger Websites and why that doesn't mean writing more blogs 2. The future of search is Voice Search 3. Reviews & Testimonials are king 4. How massively important: SEO, Local SEO, & Google My Business are to your business Ryan and the RKCMO team are giving away a free Local SEO scorecard.  To get your scorecard, you can reach out to Ryan on Linkedin or ping the team at RKCMO.com and mention the You Own the Experience Podcast Local SEO giveaway.  This episode is brought to you by Able & Great Recruiters. 
32:39
July 07, 2021
Why You Shouldn’t Fear Automated Communication, with Andrew Kimmell
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones RAP about how AI and automation can improve your speed to market and overall candidate experience. Later they are joined by Andrew Kimmell, a serial staffing entrepreneur responsible for the likes of Text Us and Staffing Engine. In a career that began by being smitten with the iPhone, and endlessly excited by the possibilities of apps, Kimmell organically made his way into staffing, having found an industry ripe for innovation. Focusing mainly on marketing and communication, he’s been helping the industry advance ever since. Here Mann, Jones, and Kimmel discuss automated communication, from SMS to chatbots to modern modal pop-ups. They talk about why this new world of bot-driven marketing and communication is here to stay, and why even the most hesitant of firms, particularly those that describe themselves as ‘white glove’ and ‘high touch’, should be investing in automated comms. The crew also chats about: Tips and tricks for increasing the chances of entrepreneurial success, and avoiding burnout. Why many of your staffing technology investments won’t be home runs (and that’s OK) The no-notification revolution How Domino’s can serve as inspiration for ‘high touch’ staffing firms. Check out the episode to learn more. This episode is brought to you by gigRonin & Able.
44:49
June 29, 2021
Takeaways From Bullhorn EngageX 2021
In this weeks episode, Rob and Lauren breakdown the 3 major takeaways of Bullhorn's EngageX conference.  The dynamic duo discusses: - the unique opportunity our industry has as we compete more and more with platforms like Upwork and Fiverr -Being Digital Ready aka Digital Transformation and how this will speed up growth - the ongoing and accelerated Merger and Acquisition activity in our industry Please remember to rate, review, & share the episode and you can subscribe via Spotify, Apple, or at www.ableteams.com/podcast to be notified of any new episodes.
20:15
June 23, 2021
DEI and Entrepreneurship, a talk with Ginette Harvey
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones sit down to rap about Diversity Equity and Inclusion in the staffing industry,  Later they are joined by Ginette Harvey, Founder of Harper & Gray, a diversity- and inclusion-focused talent solutions firm. Despite checking every DE & I box - female, bi-racial, and a migrant from a low socioeconomic background - Harvey managed to climb the corporate ladder and now offers her own clients an almost unmatched level of personal experience in staffing & DE & I. Here Mann, Jones, and Harvey discuss the journey to and through entrepreneurship for those who don’t often see themselves represented in leadership and the challenges of the process for women and minorities. They walk through the entire process, from developing an idea to planning to make the leap, and ultimately making the new business work. The trio also chats about: The reasons that DEI can’t be treated as an added extra, and must be woven into the fabric of your organization. The increasing effectiveness of branding, and how to make it perfectly personal. Thoughts on white, middle-aged males from a white, middle-aged male (a very self-aware Mann.) Check out the episode to learn more. This episode is brought to you by Able, Great Recruiters, & Leap Consulting Solutions.
50:34
June 15, 2021
5 Critical Considerations for Digital Transformation with Lauren Jones
This week's bonus episode is a replay of a webinar Lauren did for the World Staffing Summit last week.  The presentation titled 5 Critical Considerations for Successful Digital Transformation will highlight key ideas to help your company succeed as you embark and continue on your digital transformation journey.  You're also going to get a great introduction to Lauren and a quick breakdown of her credentials and why staffing and recruiting organizations trust her to help lead them through digital transformation. This episode is brought to you by Great Recruiters, the World Staffing Summit, and Gustav.  If this is the first time you are hearing about the World Staffing Summit, you can check out their ongoing series of talks from industry leaders on Linkedin, Youtube, and at www.worldstaffingsummit.com.  Please remember to rate, review, share, and give us feedback. You can subscribe to the show at www.ableteams.com/podcast. 
59:07
June 09, 2021
Staffing Essentials: Recruiter Branding and an Omnichannel Approach with Ashley Bowlin
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones sit down to breakdown the challenges facing the #staffingindustry in the 2021 State of Staffing report by Staffing Hub, and are later joined by Ashley Bowlin, Director of Marketing at TrackerRMS, an integrated ATS and CRM platform that aims to help staffing and recruiting firms build better. Here Mann, Jones, and Bowlin discuss the increasing need for recruiters to wear a marketer’s hat and the need for them to develop individual brands. People like to deal with people, so the most successful staffing professionals are increasingly those who aren’t afraid to show their face and broadcast their voice. In this game of relationships, it helps to be known. Content creation and delivery form a critical part of this process, as Bowlin is happy to explain. The trio also chat about: The joys of being proven wrong by data. The need for an omnichannel approach in delivering good content to the right places. How women need to stop diminishing their accomplishments Check out the episode to learn more. This episode is brought to you by Able. 
37:49
June 01, 2021
The Future of Sales & Marketing Webinar
This week's episode is a replay of our webinar on the Future of Sales & Marketing. We gathered 3 Staffing & Recruiting technology leaders to discuss what they are hearing and seeing in the industry, in both the US and UK/Ireland. Join our host Rob Mann as he sits down with Adam Conrad, CXO of Great Recruiters; Darren Westall, Co-Founder and CEO of Paiger, & Jack Copeland, Co-Founder and CEO of Staffing Future to discuss ideas to help your business and recruiters grow.  The conversation revolves around:  Your competition is now National, Global, not only Regional (starts at around 6:20)  Building an internal culture to drive brand (starts around minute 29) Personal brand & consistent messaging (this is discussed throughout the episode)  The Webinar and Podcast are brought to you by our good friends at Able & Great Recruiters.  Please remember to rate, review and share the episode and subscribe at Ableteams.com/podcast.  It is the last few days of our giveaway.  The second week of June we will announce our 5 winners from anyone who subscribed in the month of May 2021.  
51:03
May 27, 2021
The Rise of the Contingent Workforce with Angela Alberty
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones sit down to discuss preparing for the future of your internal workforce and are later joined by Angela Alberty, VP of Growth at myBasePay, a contingent workforce platform that focuses on taking care of the back office admin that so many staffing firms dread. Here Mann, Jones, and Alberty discuss the future of work; specifically how candidate and worker attitudes are changing, and why an increase in the contingent workforce is expected. The mindset of younger workers couldn’t be further removed from their older counterparts, and this shift is beginning to catch quite a few employers and recruiters out. The trio also chat about: How you could turn your back office into one of your firm’s biggest and best differentiators. The effect of COVID on attitudes to work. Why staffing firms need to build their own version of tech stack perfection. How staffing is an industry that finds you (and doesn’t care what degree you have, nor how much you spent to get it) Check out the episode to learn more. This episode is brought to you by WorkN.
44:55
May 18, 2021
The Marketing Medicine for Post-Pandemic Pain Points with Kelli Shutrop of Parqa
On this episode of the You Own The Experience podcast, Robert Mann and Lauren B. Jones sit down to discuss current events in the Staffing Industry and later in the episode are joined by Kelli Schutrop, Director of Sales and Marketing at Parqa, a digital marketing agency that specializes in helping staffing and recruiting firms grow their brands. Here Mann, Jones, and Schutrop discuss a number of common pain points currently being felt by the industry, and how many can be solved through marketing and storytelling. From focusing your firm’s brand, through capitalizing on technology, to attracting and retaining the best in-house team, it might be surprised how much of an impact good storytelling can have, and how far the tentacles of marketing reach. The trio also chats about: USPs and differentiators you should avoid like the plague. Selling your firm on benefits rather than features. The two most effective strategies to retain top recruiters. The need (and possible business opportunity) for Schutrop-brand Staffing Gratitude Journals™. Check out the episode to learn more and please remember to rate, review This episode is brought to you by Mindscope.
44:29
May 04, 2021
Turning Recruiters into Marketers with Jessica Rowen
On this episode of the You Own The Experience podcast, Robert Mann is joined by Jessica Rowen, National Marketing Manager at TalentWorld, a Toronto-based staffing firm that takes a tech- and marketing-first approach to recruiting. Here Mann and Rowen take a deep dive into the increasing need for recruiters to wear a marketing hat. No longer simply a cog in the staffing machine, platforms like LinkedIn have made recruiters themselves develop their own brands, and forward-thinking firms are pushing their team members to leverage what is proving to be a powerful new approach. The pair also chat about: How automation can help to ensure recruiters have enough time to level up in marketing. The three main areas of focus for firms who want their teams to be more marketing-savvy. The similarity between the sales funnel and the hiring process. Whether candidate nicknames are a solid staffing metric. Check out the episode to learn more. During this week's “Ask Lauren” segment of the podcast, Robert Mann and Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry and HR Tech Super Nerd, discuss creative ways to engage your talent pool already in your ATS and why that is so important in the early 2021 labor market. This Episode is brought to you by Able, Great Recruiters, & NAPS. 
35:12
April 20, 2021
Automation, Marketing, and Sales Secrets for Staffing Firms with Billy Davis
On this episode of the You Own The Experience podcast, Robert Mann is joined by Billy Davis, Director of Implementation for Herefish by Bullhorn, a marketing automation tool designed to help staffing firms enhance their candidate and customer journeys while easing the burden on recruiters. Here Mann and Davis take a look at the current state of automation technology within staffing: its adoption, what it’s capable of, and why certain firms continue to feel hesitant toward it. They take a slightly different approach, talking about the lesser-known benefits of automation paired with the importance of marketing, like how the process of adoption can be an introspective one and can serve to give a firm real purpose. The pair also chat about: How kickstarting automation adoption can turn it into a self-fulfilling prophecy. Where automation ROI lives. How to pivot and create a frictionless selling process. The secret to closing deals (data is only part of it). Check out the episode to learn more. During this week's “Ask Lauren” segment of the podcast,  Rob & Lauren chat about how monthly training is a must to get the best use of your #techstack.
42:28
April 06, 2021
Trends Set to Shape the Future of Staffing, with Tom Kosnik
On this episode of the You Own The Experience podcast, Robert Mann is joined by Tom Kosnik, President of Visus Group, a staffing consultancy that specializes in helping staffing firms grow and evolve. Here Mann and Kosnik take a look at the current state of the staffing industry from a birds-eye view, to identify the areas that recruiters and their firms should be focusing their energies on. They discuss the prospects of the industry in 2021 and beyond, and what firms and professionals must do to succeed in the new normal - an industry that is high-growth, brand-aware and technologically-minded. The pair also chat about: The four key traits of a successful modern recruiter. How personal branding can help your recruiters replace cold calls with warm leads. Why recruiters need to be expert consultants, not salespeople. Check out the episode to learn more. During this week's “Ask Lauren” segment of the podcast, Robert Mann and Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry and HR Tech Super Nerd, talk about the 3 big buzz words that came up during SIA Executive Forum 2021.  Portal, Omnichannel, & platform...POP for short This episode is brought to you by Sirenum.
36:11
March 23, 2021
The current and future state of artificially intelligent staffing, with Adam Dale
On this episode of the You Own The Experience podcast, Robert Mann is joined by Adam Dale, Co-Founder and Chief Revenue Officer at SourceBreaker, a long-time leader in staffing AI technology. Here Mann and Dale chat about the current state and likely future state of artificial intelligence in staffing. They discuss the potential that AI has, the limitations that it faces, what it will and won’t be capable of, and the areas that forward-thinking firms should focus on if they want to enjoy a place on the leading edge of its successful adoption. The duo also chat about: The difficulty that AI has in making sense of the ‘grays’ in staffing How to feed AI data on hard-to-quantify things like soft skills and company culture Missing the pub. A lot. Check out the episode to learn more. During this week's “Ask Lauren” segment of the podcast, Robert Mann and Lauren Jones, discuss bespoke training for your companies tech stack to drive the most ROI from your technology spend. This episode is brought to you by Able.
37:46
March 09, 2021
You Own The Experience Podcast -Why staffing firms must upskill and automate recruiter training, with Raymond Pennie
On this episode of the You Own The Experience podcast, Robert Mann is joined by Raymond Pennie, Commercial Director of Kyloe Partners, a team of Bullhorn specialists based out of the Orkney Islands in the far north of Scotland. Here Mann and Pennie chat about how recruiter onboarding has changed in recent times. Where getting advice while on a call was historically a simple matter of pressing the mute button and turning to a more experienced colleague, the isolation of COVID has seen many staffing newbies having to fend for themselves. And with remote work more than likely to extend beyond the pandemic, this creates a serious issue for firms wanting to efficiently and effectively train their staff. But as the discussion reveals, a solution might be on the horizon. The duo also chat about: The endless potential of automation in training and upskilling recruiters Considerations for firms looking to evolve their internal development programs The need for an official company tartan Check out the episode to learn more. During this week's “Ask Lauren” segment of the podcast, Robert Mann and Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry and HR Tech Super Nerd, answer fiery questions from listeners like you about the staffing industry. You can submit your questions via email to Rob@greatrecruiters.com. This episode is brought to you by NAPS.
29:53
February 23, 2021
You Own The Experience Podcast -Why recruiters need to think of themselves as ‘smarketers’ post-COVID, with Darren Westall
On this episode of the You Own The Experience podcast, Robert Mann is joined by Darren Westall, CEO, and founder of UK-based Paiger, an award-winning staffing marketing tool. Mann and Westall discuss the need for both staffing CEOs and recruiters to up their marketing game. They talk about how COVID has served to separate the wheat from the chaff, and how the staffing firms that have managed to realize true success in the last 12 months have checked specific marketing boxes. The duo also chat about: The technologies that grant recruiters incredible marketing power The indignity of the phrase ‘marketing girl’ (and how Paiger is reclaiming it for charity) The construction of a sturdy soapbox Check out the episode to learn more.  During this week's “Ask Lauren” segment of the podcast, Robert Mann and Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry and HR Tech Super Nerd, answer fiery questions from listeners like you about the staffing industry. You can submit your questions via email to Rob@greatrecruiters.com. This episode is brought to you by Asurint.
26:40
February 09, 2021
You Own The Experience Podcast -The threat RPOs pose to the staffing industry (and how to negate it), with Andre Mileti
On this episode of the You Own the Experience podcast, Robert Mann is joined by Andre Mileti, the VP of Enterprise Solutions right here at Able. Here Mann and Mileti discuss a new type of threat the staffing industry is beginning to face: that of overreaching RPOs. Previously a rather siloed industry, market forces and the availability of technology have seen RPOs taking brave new steps, many of which are on turf previously owned by the staffing industry. Here we explore what this means for staffing, and how this invasion might be mitigated or stopped.  Other topics covered include: The role that PEOs play in helping RPOs expand their offering Why RPO expansion can be a compelling prospect for large corporations The ethics of cheating at chess on a first date  Check out the episode to hear more. And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@ableteams.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry. This episode is brought to you by Able.
28:46
January 26, 2021
You Own The Experience Podcast - Understanding Staffing Tech Stacks, with Lauren Jones and Jack Copeland
On this episode of the You Own the Experience podcast, Robert Mann is joined by Lauren Jones, Founder of Leap Consulting Solutions, and Jack Copeland, CEO & Co-Founder of Staffing Future. As a pair of tech-focused minds whose talents have been directed at the staffing industry, there’s no better pair to tackle an all too ubiquitous yet all too confusing nine-letter phrase: tech stack. Here Mann, Jones, and Copeland take a birds-eye view of staffing tech stacks: where to begin, how they work, and the importance of integration. They discuss the common hesitancy that small staffing firms feel towards such technology, and why these feelings really need to be addressed now.   The trio also chats about: The role of COVID in highlighting the importance of tech The process of creating your own tech stack The benefits that you can expect from your investment Why watercraft serve as perfect metaphors for the staffing industry This episode is brought to you by SIA.
41:49
January 12, 2021
You Own The Experience Podcast -Don’t fear automation, get excited by it, with Travis Arnold
On this episode of the You Own the Experience podcast, Robert Mann is joined by Travis Arnold, co-founder of Herefish, a Bullhorn-integrated, staffing-specific automation tool. As a creative marketer, design-based thinker, and part-time developer, he’s the perfect person to make the mysterious subject of staffing automation more accessible. Here Mann and Arnold discuss the common fears that surround staffing automation, and offer clarity on what it is, what it does, and how it works, in order to dispel some of these reservations (using some particularly cute and accessible analogies while they do it.)   The pair also discuss: How to overcome automation fears The importance of a holistic and consistent brand Why meetings are (usually) a waste of time Why one page PDFs should go the way of the dinosaurs Check out the episode to hear more. And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@ableteams.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry. This episode is brought to you by Staffing Hub.
34:18
December 29, 2020
You Own The Experience Podcast -Building a scalable tech stack and understanding top KPIs, with Joshua Pines
On this episode of the You Own the Experience podcast, Robert Mann is joined by Joshua Pines, co-founder of Sirenum, a Salesforce-integrated tool designed to streamline staff management. A business leader, strategist, and marketer with 20 years of tech experience, he’s as passionate as he is knowledgeable about candidate engagement and mobile accessibility. Here Mann and Pines discuss the importance of building your tech stack on a scalable, secure, and easily configurable platform, and how doing so makes the management of data so much easier. They explore how the ability to manipulate and move that data can make or break a modern staffing business.  Other topics covered include: How to start building a high-performance and low maintenance tech stack The top KPIs every staffing firm should be tracking The importance of understanding the “attention economy” Check out the episode to hear more. And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@ableteams.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry. This episode is brought to you by Staffing Referrals.
37:51
December 09, 2020
You Own The Experience Podcast -The Future of Staffing will be Defined by Three Things: Automation, Mobile, and Data Integrity, with Maurice Fuller
On this episode of the You Own the Experience podcast, Robert Mann is joined by Maurice Fuller, Founder of StaffingTec, an organization that works hard to bring the brightest minds in staffing technology together through events and conferences. Unsurprisingly, this is a man whose finger is forever on the industry’s technological pulse. In some ways COVID has proven to be the accelerant that the industry needed to adopt transformative technologies. And in Fuller’s eyes, at this point in time two areas of innovation stand head and shoulders above the rest in terms of importance: automation and mobile. Here he and Mann discuss: The whys, whats, and hows of automation and mobile The importance of data integrity What the industry might look like in a decade’s time How StaffingTec managed to pivot into digital during the pandemic Check out the episode to hear more. And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@ableteams.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry. This episode is brought to you by Able.
37:12
November 24, 2020
Marketing Trend Predictions for Staffing Firms in 2021
On this episode of the You Own the Experience podcast, Robert Mann gazes into the staffing crystal ball with three staffing industry marketing experts – Kelli Schutrop, Director of Sales and Marketing at Parqa, Jeff Staats, Head of Marketing for Talent Launch, and Ryan Kovach, staffing CMO at large.  At the start of this year, most staffing firms probably measured their long-term plans in years.  Now, those same firms are measuring those same plans in weeks. The volatility that we’ve seen in 2020 has made many hesitant to predict what might happen in 2021. But not us.  Here our experts offer their thoughts on strategy, technology, and marketing, while also discussing:  Why your firm should be an early adopter of on-demand staffing   The need for recruiters to be comfortable in front of a camera  How Google is increasingly becoming a ‘pay to play’ marketing tool  Check out the episode to hear more.  And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@ableteams.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry.  This episode is brought to you by Sense.
01:02:10
November 10, 2020
How to Make the HR & Staffing Firm Relationship Work with Priscilla Torres
On this episode of the You Own the Experience podcast, Robert Mann talks with Priscilla Torres, HR Executive at Health Choice Network and general Human Resources Swiss army knife, with a business card covered with such titles as Adjunct Professor, Board Member, and Podcast Host. HR teams and staffing firms are the siblings that don’t always get along, but who are nonetheless family.  No matter which side you’re on, building a healthy relationship is in your best interests and results in wins all round. But how exactly do you go developing such a symbiotic arrangement?   Here Torres and Mann offer their perspectives, while also covering:  Why recruiting needs to retain its humanity  The perks of being approachable  Why an organization needs to know itself before it knows what to look for in a recruiting partner. Check out the episode to hear more. And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@ableteams.com.  This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry. This episode is brought to you by Crimcheck.   Theme music by Hendrick Valera. Editing & Mastering by Joel North.
36:21
October 27, 2020
Why the Importance of Referrals Is Only Growing with David Folwell
On this episode of the You Own the Experience podcast, Robert Mann talks with David Folwell, President at Staffing Referrals and The Growth Co., and someone Rob calls the Dos Equis man of staffing: one of the most interesting people he knows. People don’t trust companies to talk about themselves. People trust people - particularly third parties that don’t have skin in the game.  For anyone in staffing, referrals are arguably your most powerful tool, whether you’re talking about enhancing your brand or demonstrating marketing ROI. But how exactly should you be using them?  In this episode you’ll also hear about:  The differing roles of NPS scores and referrals in attracting candidates  How automation can help staffing firms survive through COVID-enforced layoffs  Why using text in cold outreach still works… if you’re smart about it  Check out the episode to hear more.  And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@ableteams.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry. This episode is brought to you by Glider    Music by Hendrick Valera Produced by Joel North
36:30
October 13, 2020
How to Define and Track the Right Candidate Data with Andrew Rodger
In this episode of the You Own the Experience podcast, Robert Mann talks with Andrew Rodger, CEO and founder of recMate, about the workflow and data challenges that every staffing firm faces, no matter its size.    Data is the backbone of any company, and if you plan to grow -- and do so at a rapid speed -- you must have the right internal software and system automation to slingshot your success. But in staffing where the “candidate is queen,” how do you gather the right data, efficiently, without spooking them? Very carefully. In this episode, you’ll also hear about:  How Rodger helped a staffing firm grow from zero to ninety employees in just 6 months  Why initial system set-up is mission-critical  The importance of knowing your business goals in order to gather the right data  Check out the episode to hear more.    And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@employstream.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry.   This Episode is brought to you by Checkr Theme music by Hendrick Valera Editing & Mastering by Joel North
32:25
September 29, 2020
Getting Comfortable with Technical Candidates with Alison Daley
On this episode of the You Own the Experience podcast, Robert Mann talks with Alison Daley, founder at Recruiting Innovation, about how she leveraged her experiences in staffing and user experience research to overhaul how she communicates with technical candidates.   Daley stumbled across the journey mapping tool while working in user experience research, and had a eureka moment, envisioning how the same tool could provide a framework to guide conversations with highly technical candidates.   In this episode, you’ll also hear about:    How the waterfall methodology helps improve conversations with both candidates and hiring managers  Why Daley recommends taking notes from candidate conversations in story form  The unconscious biases that, if not recognized, can limit a staffing professional working in the tech industry    Check out the episode to hear more and check out next session of Ask Lauren with Mrs. Lauren Jones of Leap Consulting Solutions.     Theme music by Hendrick Valera Editing & Mastering by Joel North
38:14
September 01, 2020
Aligning your Tech Stack with your Internal Staff with Matt Comber
On this episode of the You Own the Experience podcast, Robert Mann talks with Matt Comber, Strategic Director at Volcanic, about how technology can transform how staffing and recruiting firms interact with their internal staff.  Rather than acting as a replacement for people — the ever-present fear when discussing automation — technology can enhance a firm’s relationship with its staff and enable its employees to be more productive.     Matt Comber’s “measure twice, cut once” mentality has put process first to take on one of the most difficult challenges when building the right tech stack: better utilizing your current resources, your team, for more important aspects of the business.    In this episode, you’ll also hear about:    How to utilize your teams untapped talents  Why it’s better to examine process before considering technology  The importance of setting the right benchmarks for your business  How you can build a tech stack for the future    Check out the episode to hear more. And don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@employstream.com.  This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry.  Theme music by Hendrick Valera Editing & Mastering by Joel North
30:39
August 18, 2020
You Own the Experience Podcast -The Automated Approach to Candidate & Employee Engagement with Pankaj Jindal
In this episode of the You Own the Experience podcast, Robert Mann talks with Pankaj Jindal about how engagement automation can supercharge your approach to staffing. Jindal is a Co-Founder at Sense, a full System of Engagement focused on improving results and productivity throughout the candidate lifecycle.Pankaj Jindal breaks down common myths about engagement automation — explaining how the right tools can increase personalization rather than decreasing it — and provides a litany of examples illustrating the vast cost- and time-saving capabilities of these tools.In this episode, you’ll also hear about: The power and potential within your own database — and how to more easily unlock this talent How recruiters can get back two-thirds of their day into more revenue-generating activity What a system of engagement is and why it could be the future of staffing Don’t forget to submit your questions for our “Ask Lauren” segment via email to robert.mann@employstream.com. This is a segment of the podcast where Robert Mann asks Lauren Jones, Consultant & Advisor to the Staffing & Recruiting Industry, Tech Stack Expert, and HR Tech Super Nerd, fiery questions from listeners like you about the staffing industry.    Check out the episode to hear more.    Theme music by Hendrick Valera Editing & Mastering by Joel North
41:58
August 04, 2020
You Own The Experience Podcast -Shifting From Opportunistic to Intentional with Ericka Hyson
On this episode of You Own the Experience, Robert Mann talks with 20+ year staffing veteran Ericka Hyson about the importance of developing an intentional approach to staffing. Hyson is president of WorkN, the mobile-first on-demand staffing platform, and former COO at Ettain Group.   Ericka Hyson discusses how, by shifting from an opportunistic to an intentional mindset, she has been able to reduce friction in client relationships and challenge long-held assumptions about best business practices. In this episode, you’ll also hear about: How Hyson found inspiration in Southwest Airlines The principles she organized Ettain Group’s People Department with Tips for successfully implementing new technologies How businesses can prepare for staffing after Covid-19
34:10
July 21, 2020
You Own The Experience Podcast -Digital Transformation for Recruiting Agencies with Brian Cunningham
On this episode of You Own the Experience, Robert Mann interviews Brian Cunningham on how digital transformation can make or break recruiting agencies. Cunningham highlights the vital importance of leveraging technology to enable recruiters to do what they do best: talk. Cunningham draws on his experience as the Managing Director at Allen Recruiting, a consulting agency based in Ireland that has grown 30% in the last year thanks to its digital transformation. For years, his recruiters would spend most of their days leaving voicemails to candidates that weren't interested. This led to an unhappy and unproductive workforce. That's why Allen Recruiting decided to enhance their recruiting process. By adding technologies like Herefish and Calendly to their tech stack, recruiters could send automated emails to candidates and prioritize their own personal outreach to those that were more likely to engage. You'll also hear Cunningham discuss: Allen Recruiting's successful framework The importance of data quality for successful automation in recruiting The future of staffing and the remote-work culture Digital transformation as a necessity in the age of COVID-19 Check out the episode to hear more. Theme music by Hendrick Valera Editing & Mastering by Joel North
37:52
July 07, 2020
You Own The Experience Podcast - How to Define a Mentally Fit Recruiter with Andy Moss
If you practice your craft, you’ll be an unbelievable recruiter. On this episode of You Own the Experience, Robert Mann interviews staffing veteran of 25 years, Andy Moss on the importance of grit in mentally fit recruiters. Andy Moss is the founder of Mforce, a manufacturing and automotive staffing firm, and 3DIQ, an automation software for staffing firms known as the “recruiter’s secret weapon.” Andy and Robert first take a deep dive into the effects of COVID-19 for staffing firms and the industry’s technology solutions. In the episode, you’ll also hear about: How the antiquated and manual staffing process has failed the industry The importance of changing and adapting for the next recruiter, the reason for creating 3DIQ The attributes of a mentally fit recruiter The future of staffing in the age of COVID-19 Check out the episode to hear more.
27:37
June 24, 2020
You Own The Experience Podcast - Mindful Implementation with Lauren Jones
On this episode of You Own the Experience, Robert Mann interviews technology expert and staffing veteran, Lauren Jones, on the importance of Mindful Implementation of technology in the staffing world. Jones is the founder of Leap Consulting Solutions, supporting staffing agencies to maintain the human-to-human connection while improving their tech stacks. Lauren Jones discusses the three pillars of Leap for staffing agencies: creating efficiencies in their current tech stack, developing a new tech stack with an architectural roadmap and adoption. In this episode, you'll also hear about: A deeper dive into the three pillars of Lead Consulting Solutions The value of field-level buy-in when choosing the right tech stack The common pitfalls when implementing staffing technology The future of staffing technology Check out the episode to hear more.
21:34
June 09, 2020
You Own The Experience Podcast - Earn the Right, Community based Revenue Growth with Tim Wellmaker
You can't ask someone for their business until you've earned the right to ask. That's the principle that Tim "Coach" Wellmaker and his team at eHire center their business on — and it's the revenue-driving principle that Coach discusses with Robert Mann on episode 4 of You Own the Experience. He lays out how to build a community engagement model that helps you make meaningful connections, which ultimately increase your revenue footprint. eHire has successfully used this model to grow their business and can directly trace well over $3 million of revenue to this foundation. They've even built these ideas into their recruiting by building rapport to earn the right to ask personal questions. With a few football metaphors sprinkled in, Coach explains how to operationalize this model by: Forging relationships over years of consistent service to and engagement within your community Building a sense of service into your organization Tying your engagement model to KPIs, such as monthly performance by account reps Check out the episode to hear more.
30:60
May 26, 2020
You Own The Experience Podcast - Referrals, Reviews & Social Media with Rebecca & Justin, Co-Founders of Ideal Personnel
How did Ideal Personnel get over 250 reviews on Google, averaging 4.8 stars? On this week’s episode of You Own the Experience, Robert Mann interviews cofounders Rebecca Martinez and Justin Brandt about Ideal Personnel’s 10 year anniversary and their journey towards earning all those positive reviews. Ideal Personnel built their stellar reputation in part through their use of social media to develop relationships with both clients and candidates, their continued investment into their internal talent and their use of the latest staffing tech. The result — 3 out of 5 of Ideal Personnel's candidates come from referrals. In the episode, Robert, Rebecca and Justin discuss: The strategy behind and benefits of Ideal Personnel’s social media presence Why they became an early adopter of video conferencing software and how it can be used to maximum effect How building great relationships has been a through-line in Ideal Personnel’s 10 year history Check out the episode to hear more.
32:29
May 12, 2020
You Own the Experience Podcast - How Fanatical Friday Made me a Fan of Adam Conrad
On episode 2 of You Own the Experience, Adam Conrad — founder of Great Recruiters — talked with Robert Mann on the unfortunate public perception of the recruiting industry. “I always go back to [Googling] ‘recruiters are…,’ said Conrad, "and the top results are like ‘evil,’ ‘liar,’ ‘waste of time.’ There’s not a positive result out there.” During the episode, Conrad talked about: How candidates with a bad experience blame the company, but candidates with a good one credit their recruiter. Simple, actionable tips he practiced as a recruiter to ensure he was delivering that good experience. Why recruiters that only pay attention to the transactional elements of their jobs might not have one for long. Conrad had a lot to say about the future of the staffing industry. Listen to the episode to hear all about it.
29:48
April 28, 2020
You Own The Experience Podcast - Introduction Episode with Employstream's CEO, Gerald Hetrick
In this introductory episode, Robert Mann discusses the overall goal of this podcast, focused on the People Experience, with EmployStream’s CEO, Gerald Hetrick. One of EmployStream’s core values is, “Own It”. Hetrick fought the most for this core value, which focuses all initiatives to help everyone involved in the hiring process. This value also promotes personal accountability, which leads to people eventually coming to work to support each other. Staffing is really a sophisticated 3-party system, where sometimes people can be forgotten.  The staffing industry is going through a revolution where the experience really matters. Thus, the importance of sharing The People Experience. Theme music by Hendrick Valera Editing & Mastering by Joel North
09:08
April 14, 2020
You Own The Experience Podcast - The Journey to the Outcome with Aaron Grossman
On the first episode of the You Own the Experience podcast, Robert Mann talks about the artistry of the staffing industry with Aaron Grossman, CEO and founder of TalentLaunch. Grossman discusses why being a staffing professional requires a touch of artistry, how the procedural elements of the job get in the way and how the right technology can help along with the lessons he learned from his time as a young recruiter. In the episode, you’ll hear about: Why, ironically, it’s a mistake for businesses to pay too much attention to outcomes How TalentLaunch reached an NPS (net promoter score) of 60 when the staffing industry as whole comes in at an NPS of 4 TalentLaunch’s “Redwood tree” culture and tech stack Note: The interview with Aaron Grossman was completed on February 7th, 2020.
29:54
April 14, 2020