The RocketMSP Podcast

Check out the ChatStyle demo with Chris Dix.

Check out this live demo of ImmyBot.

Welcome to our latest episode where we delve into the realm of cybersecurity with a live demo of Guardz, an all-in-one cybersecurity suite designed for Managed Service Providers (MSPs), IT professionals, and businesses. Although it doesn't replace your entire cybersecurity stack, Guardz adds crucial layers of protection and coverage that are vital in today's digital world. We're privileged to have Dor Eisner on board for this episode. As the CEO and Co-Founder of Guardz, Dor brings over 20 years of experience in the cybersecurity field. His commitment to creating a safer digital world for small and medium-sized enterprises has been instrumental in shaping Guardz as a unique player in the cybersecurity landscape. Join us as we explore Guardz's innovative platform under the guidance of Dor. We'll showcase how it assesses, manages, monitors, and remediates cyber threats, while also preparing clients for cyber insurance. This unique blend of protection and coverage is what sets Guardz apart in the cybersecurity industry, and we're excited to share it with you. In the ever-evolving landscape of cyber threats, adding robust tools like Guardz to your cybersecurity repertoire is key. Don't miss this opportunity to see how Guardz can bolster your security defenses and provide peace of mind with their integrated cyber insurance offering. Remember to subscribe to our channel for more insightful episodes and share your thoughts in the comments section. Let's navigate the complex world of cybersecurity together. #GuardzDemo #Cybersecurity #cyberinsurance

00:00 - Introduction

01:20 - Company Information

03:08 - Unique Selling Proposition

07:25 - Regulatory Compliance

10:50 - Target MSP Size

12:20 - Scalability

13:00 - Pricing

14:35 - SOC Services

15:50 - Cloud Apps Security

16:40 - Cyber Security Inclusions/Exclusions

18:40 - Guardz Dashboard

20:25 - Email Protection

21:00 - Managed AV & Device Posture

24:00 - Awareness

25:50 - Web Browsing

27:20 - Cloud Apps Part II

29:17 - External Surface

30:00 - Prospecting Reports

32:45 - Reporting

36:00 - Issue Remediation

40:10 - Phishing Protection

45:10 - Phishing Campaigns

In this episode, we sit down with Jacob Martin, VP of Sales at ScopeStack, to discuss navigating the pre-sales process for MSPs. Learn about identifying client pain points, creating accurate proposals, pricing strategies, and more. Jacob Martin bio: Jacob Martin is the VP of Sales at ScopeStack. He has a background in sales and marketing within the IT industry, and is passionate about helping MSPs streamline their pre-sales process. ScopeStack description: ScopeStack is a software solution that helps MSPs automate the pre-sales process by combining product configurators, pricing rules, and quoting processes into a single platform. It integrates with CRM, ERP, and e-commerce systems. #salesprocess #pre-sales #MSPs #ScopeStack #automation #pricing #CRM #ERP #ecommerce

0:00 - Introduction 4:03 - Key Aspect of Successful Pre-sales 5:08 - Identifying Prospect Needs & Pain Points 6:30 - Overcoming Pre-sales Challenges 10:00 - Role of Pricing in Pre-sales 11:25 - Importance of Project Scoping 16:05 - Accurate Proposal Reflection 17:40 - Creation of Statement Of Work 19:14 - Leveraging Feedback in Pre-sales 21:35 - Managing Expectations in Pre-sales 22:40 - Tailoring Approach per Project Size 26:00 - Key Pre-sales Metrics for MSPs 26:45 - Using Metrics to Improve Pre-sales 30:00 - Sales Pipeline Metrics Evaluation 32:44 - Essential Financial Metrics 37:00 - Measuring Customer Satisfaction 41:48 - What is ScopeStack? 43:03 - CPQ Explained for MSPs

Uncover the secrets of successful remote IT management in our latest podcast! We're diving deep into RF Code's state-of-the-art monitoring solution, Sentry. Join us to learn how this powerful tool is revolutionizing the industry. RF Code Sentry is a ground-breaking solution designed for real-time monitoring and management of IT assets. It's equipped with a plethora of sensors including thermal, humidity, temperature, and motion, along with a camera for visual insights. The device can be configured to record the environment based on sensor triggers, providing immediate visibility into potential issues. Its thermal camera feature can pinpoint temperature variations, helping identify problems like a malfunctioning server fan. Sentry empowers the IT workforce to effectively manage systems remotely, enhancing efficiency and security. Tune in to our podcast to find out more!

Take the Sentry for a spin with a free dashboard demo.https://www.rfcode.com/try-sentry?utm_source=youtube&utm_medium=video&utm_campaign=RocketMSP

I've got a ton of questions for Harry now that more states have passed legislation legalizing marijuana usage. There's a huge opportunity for MSPs if we can rub elbows with the right people. Let's find out who those people are!

"Our unique approach to risk assessment and vulnerability management helps overwhelmed defenders become empowered and not victims."In this episode of RocketMSP, host Steve Taylor is joined by Dan Wachtler, Founder of Cyio, to discuss the groundbreaking cybersecurity scanning capabilities of DarkLight AI. Tune in to learn how this cutting-edge platform utilizes continuous updates and knowledge-driven AI to revolutionize risk assessment and vulnerability management. Don't miss out on valuable insights and strategies to enhance your organization's cybersecurity defenses. Watch now! #RocketMSP #DarkLightAI #CybersecurityScanningCyio is a new AI tool that analyzes cybersecurity risks and helps you improve your clients' security posture. Dan Wachtler is an accomplished entrepreneur with over 20 years’ experience serving in both executive and sales leadership roles. He is the CEO of DarkLight Inc, an artificial intelligence expert system for active cyber defense and trusted information sharing. Previously, he was the President of root9B Holdings, Inc., a NASDAQ listed advanced cybersecurity firm and creator of the first-ever commercial HUNT platform. Dan has led numerous capital raises and managed large corporate realignment efforts to include international expansion efforts.Learn more about Cyio at https://darklight.aiLearn more about RocketMSP at https://rocketmsp.io

Steve interviews Ian Alexander, Channel Chief for Syncro.

The conversation focused on the work that was being done to modernize the user interface (UI) of the Syncro platform. The goal is to reduce the number of clicks that users need to do to accomplish their workflows. 

Check out Syncro using Steve's referral link and get $500 when you become a partner:

https://refer.syncromsp.com/l/1STEV61/

Steve interviews Josh from Bifrost Cloud.

Bifrost Cloud is a distributed cloud object storage platform that is S3 compatible. Instead of having all of the data stored in one data center, it works by having customers send a gateway object which is broken up into 80 chunks, encrypted and distributed among 20,000 storage providers worldwide. As long as 30 of the 80 chunks are up and running, the data is fully recoverable and self-healing. S3 storage is becoming more popular thanks to platforms like MSP 360 and Backup Commander.

(0:00:01) Conversation with Josh from BifrostCloud: Enabling MSPs to Compete with the 800 Pound Gorillas
(0:03:33) Potential of Chat GPT and Text-Based Games
(0:05:15) ifrost Cloud Object Storage
(0:09:32) Data Storage and Pricing
(0:15:43) Durability, Uptime, and Admin Interface Demo
(0:20:05) User Base Permissions, Access Keys, and Contract Requirements
(0:22:12) Reseller Agreement Terms and Features in Development
(0:24:53) Geofencing and Data Sovereignty Compliance for Eraser Code
(0:27:09) Data Sovereignty Compliance in Cloud Storage Networks

We meet with Jeremy Oaks, the founder of Automation Theory, to discuss the reverse proxy service they offer for in-house ConnectWise Automate servers.  

Jeremy is passionate about all things technology, specifically in developing creative solutions. He received his bachelor's degree in Computer Science from the University of Wisconsin-Superior and is also a certified MySQL DBA and penetration tester.

Tim Bowers is the CEO of Halo PSA. We talk about the product and why they have a 10-user minimum for new customers.

The RocketMSP Podcast with Steve Taylor was created to help IT professionals learn about the latest tools and processes to run a more profitable MSP.

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I'm joined by Bruce McCully and ask him the right questions to find out where you should begin to sell a new security-focused MSP solution stack. We also discuss what tools he would use if he were to start an MSP today. 

Trevor Hough has been the product manager at several successful companies like Duo and Symantec. Currently the CEO and co-founder, he's working to build Yottled into the easiest to use scheduling, invoicing, and management software for your business.

Learn about John Petrozzelli's work on the Boston Marathon bombing that took place on April 15, 2013 as he ran forensics analysis on devices owned by the bombers.

Shiva Maharaj and Brian Weiss join Steve Taylor to discuss how they've grown and scaled their MSPs successfully—and what not to do!

Okay, so you heard the news on Monday. Kaseya announced they're acquiring Datto. This is the recording of our live conversation I had that day with folks like Shiva Maharaj, Matt Lee, and Dom Kirby. I've cleaned up the audio for you to enjoy. Please note: there's a part near the end where Matt can't be heard—I sacrificed his audio because of some loud banging noises coming across one of the mics.

Search Engine Optimization, or SEO for short, is often misunderstood and overlooked when it comes to building a website. We're going to discuss some of the ways to enhance your company's website to make it more likely to show up on page one of Google.

Welcome to The RocketMSP Podcast. I'm your host, Steve Taylor. The following is an interview with Liam Downward, CEO and Co-Founder of Cyrisma, a cyber risk management platform for MSPs.

This podcast was scheduled to be released on Monday, March 7th, however I can't in good conscience sit on this episode another day while the MSP channel feels such unrest with Russian activity in Ukraine. This conversation is about choosing a set of cybersecurity controls—we picked CIS Controls on the podcast—and understanding how to deploy them.

Now more than ever we have a need to be hyper-aware of the position and risk of not just our clients' infrastructure but also our own. I can't stress the importance of building out a comprehensive cybersecurity strategy and then implementing it.

If you haven't yet taken cybersecurity seriously, please take the first step by listening to this entire episode and putting together a plan. Without further ado, please enjoy the interview.

I invited Vince Crisler, former CISO to the White House, back on the show to dig deeper into the Dark Cubed platform that he and his team have developed.

If your cybersecurity game hasn't changed much since 2011 then it's time for you to start making some changes. 

Have you been thinking to yourself, "I'd love to start a podcast!" Well this... erm... podcast is for you! Well, the episode that is. I interviewed Nash from PodcastMate to chat about what it takes to make a truly great podcast. 

Vince Crisler has more than 20 years of IT and cyber security leadership within the Department of Defense, Department of Homeland Security, federal civilian government, and private sector.  A former White House CISO, he is the CEO and Founder of Dark Cubed, a cyber security product company brining effective and affordable cyber security to the SMB community through its MSP/MSSP partner network.  Vince is a member of the IT Security Executive Council for CompTIA, the Executive Committee for the CompTIA ISAO, and a member of Embry-Riddle Aeronautical University's Worldwide Industry Advisory Board.

• Darkcubed.com
• https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
• https://darkcubed.com/dark-cubed-fact-sheet

Vince Crisler has more than 20 years of IT and cyber security leadership within the Department of Defense, Department of Homeland Security, federal civilian government, and private sector.  A former White House CISO, he is the CEO and Founder of Dark Cubed, a cyber security product company brining effective and affordable cyber security to the SMB community through its MSP/MSSP partner network.  Vince is a member of the IT Security Executive Council for CompTIA, the Executive Committee for the CompTIA ISAO, and a member of Embry-Riddle Aeronautical University's Worldwide Industry Advisory Board.

• Darkcubed.com
• https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
• https://darkcubed.com/dark-cubed-fact-sheet

Vince Crisler has more than 20 years of IT and cyber security leadership within the Department of Defense, Department of Homeland Security, federal civilian government, and private sector.  A former White House CISO, he is the CEO and Founder of Dark Cubed, a cyber security product company brining effective and affordable cyber security to the SMB community through its MSP/MSSP partner network.  Vince is a member of the IT Security Executive Council for CompTIA, the Executive Committee for the CompTIA ISAO, and a member of Embry-Riddle Aeronautical University's Worldwide Industry Advisory Board.

• Darkcubed.com
• https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
• https://darkcubed.com/dark-cubed-fact-sheet

Vince Crisler has more than 20 years of IT and cyber security leadership within the Department of Defense, Department of Homeland Security, federal civilian government, and private sector.  A former White House CISO, he is the CEO and Founder of Dark Cubed, a cyber security product company brining effective and affordable cyber security to the SMB community through its MSP/MSSP partner network.  Vince is a member of the IT Security Executive Council for CompTIA, the Executive Committee for the CompTIA ISAO, and a member of Embry-Riddle Aeronautical University's Worldwide Industry Advisory Board.     

• Darkcubed.com  
• https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg  
• https://darkcubed.com/dark-cubed-fact-sheet

Vince Crisler has more than 20 years of IT and cyber security leadership within the Department of Defense, Department of Homeland Security, federal civilian government, and private sector.  A former White House CISO, he is the CEO and Founder of Dark Cubed, a cyber security product company brining effective and affordable cyber security to the SMB community through its MSP/MSSP partner network.  Vince is a member of the IT Security Executive Council for CompTIA, the Executive Committee for the CompTIA ISAO, and a member of Embry-Riddle Aeronautical University's Worldwide Industry Advisory Board.

• Darkcubed.com
• https://www.youtube.com/channel/UCOAf65A76LofJ9KR1nV4vsg
• https://darkcubed.com/dark-cubed-fact-sheet

Colin Knox is Founder & CEO of Gradient MSP, leading the charge to improve the IT Channel, one data-driven MSP at a time. Founder and former CEO of both Passportal and XCEL Professional Services until their acquisitions by SolarWinds (April 2019) and F12.net (May 2016) respectively.

Learn about how data can stagnate and become "dirty" while it sits in your PSA, the conventional way to clean it, and an easier way to clean it.

Get real advice from Galactic Advisors CEO Bruce McCully about how to have a better security posture within your MSP.

Steve chats with Andrew about his accomplishments of the first month with HoneyCRM, setting up some automation, and a deep dive on pricing.

The MSP Time Machine

How Electric.ai Deploys Security Awareness Training Platform Curricula