The Social Hotelier

The Social Hotelier

By Sam-Erik Ruttmann
A podcast that inspires hoteliers to create meaningful and memorable experiences for their customers, in pursuit of their passion.
I share my views and experiences relating to hospitality, tech trends and also relating to humanity.
I am sitting down with world-class speakers, leading industry suppliers, top performing hoteliers, sharing about their inspiration, lessons they learned and how to make an impact.
Where to listen
Apple Podcasts Logo
Breaker Logo
Castbox Logo
Google Play Music Logo
Google Podcasts Logo
Overcast Logo
Pocket Casts Logo
RadioPublic Logo
Spotify Logo
EP.37 What Irritates Hotel Guest Most
One of the hotel travel industry buzzwords was personalisation. I am sharing my experience and observations as an hotelier and hotel guest, where the great tech is taking over and replace the purpose they all exist to serve.  Fly shame or #flygskam is the buzzword and a growing trend of traveling by rail. Has the climate activist Greta Thunberg made us feel guilty of flying or are we ready with our action combat climate change, Airlines in Sweden have felt the pinch with reduced bookings on domestic flights. The major tour operators like Thomas Cook is promoting chartered rail trips between Stockholm and Davos.
13:53
July 6, 2019
Episode 36. How to use mobile as a channel to personalise the customer experience.(feat. Praveen Kanyadi)
Interview with Praveen Kanyadi, Co- Founder and VP of Products, SpotCues.  Their mobile communication platform help industries like retail and hospitality to leverage mobile as a channel to engage the guest and personalise their experience. We are 8000km apart and have a blast of a conversation in this show. Praveen shares his views on hospitality trends for mobile.  He also shares, what is true but almost no one agree with him on. Also a revelation about  Gourmet food vs Street food.
23:01
June 20, 2019
Episode 35. How could hotels create the best guest experience for the luxury traveler?
Interview with Deniz Tekerek, Co-Founder, Portier Technologies. He explains ways how hotels are able to create the best guest experience for the luxury traveler.  Their service puts the  luxury service in the palms of hotel customer hand. Why is personalisation an over used word in hotels.  I asked Deniz to tell me something that is true that almost nobody agrees with him on. What does the future look like say 10 years from now in his industry?
31:19
May 29, 2019
Episode 34. Why care about your Personal Brand!
Are you conceited or smart if you care about your personal brand? Consider your personal brand is your most important asset. In this episode I share some practical tips how to get started and how nurture your brand.
26:00
April 23, 2019
Episode 33. Reasons why not to underestimate the Seniors on Social Media!
I wondered sometime is social media a waste of my time. My conclusion was if I take a laser focus on my approach it will be rewarding. I share my strategy how I do it.
10:44
April 8, 2019
Episode 32. How to create a safety net for your life and career!
Whether you are in different stages of your life and career,  you will benefit from having strategy to create, and enhancing your personal brand. I share my experience how I developed my personal brand after the corporate career of 40 years ended.
21:46
March 23, 2019
Episode 31. Blockchain Simply Explained
I met a nice guy Jayanth Kolla in Malta recently and we started to exchange experiences. I learned  that he  loves motorcycles and is a great fan of Guns N' Roses. Jayanth is also the founder and Partner of Convergence Catalyst company, based in Bangalore, India, providing Digital Leadership Advisory, aiding companies lead innovation, disruption and self-actualisation in the ever-changing digital technologies space.
13:03
February 28, 2019
Episode 30. Memories of Malta!
The 6th edition of Mediterranean Tourism Forum was staged in Malta. I am sharing my impressions from my visit in Malta. My guest Jill Hellman who was the moderator at the forum shares her key take aways.
16:53
February 20, 2019
Episode 29
There can no greater gift that of giving one’s time and energy without expecting anything in return!
08:07
July 31, 2018
In search of Sustainable Hedonism!
Interviewing the Chef de Cuisine of Restaurant Ultima. “Ultima is a vision of what food production and consumption could be like in the future, following the spirit of the circular economy,”
18:15
June 10, 2018
May 28, 2018
00:30
May 28, 2018
25 May 2018
00:30
May 25, 2018
25 May 2018
Sharing hospitality update from Helsinki. What’s new and what is hot’
13:21
May 25, 2018
6 Mar 2018
Update from my visit in the beautiful island of Malta
09:37
March 6, 2018
Episode 19
How to get started building your Personal Brand OnLine
03:43
February 23, 2018
Care about your Personal Brand
Personal brand building online for executives employees and students will continue to dominate in 2018. Your road to success depends how well you take the opportunity onboard. I am sharing my Tips & Tricks with my personal story.
04:33
February 20, 2018
Ep.13 The Year of Dog is here‼️
First episode, back again for The Year Of Dog...describing what’s in store for this Season...About New Technology Communication and Hospitality..
02:42
January 5, 2018
HNY & News for 2018
Happy New Year 2018 and brief outline what is in store for 2018 on this station.
02:42
January 5, 2018
Ep.12 Remember the ☎️use it..!
We are so used to using emails, messengers on various social media platforms. From now on I am calling someone every day I have not talked with for the past 6 months, just to say hello and catch up.
03:00
October 1, 2017
Ep.11 The Ideal Hotel Manager🗣
What are the key traits that companies are looking for when hiring a new manager? There is one qualification I rarely see in these ads. I wonder why..?
02:33
September 23, 2017
Ep.10 Waste To Taste
Plenty of good quality, eatable products end up in waste. Now well known chef create waste de jour delicious meals. Some of the meals are served in the restaurant, the rest is distributed to charity.
01:49
September 16, 2017
Ep.09 🙅🏻‍♂️🗣🔇About You
Stop Talking About You. You are not the point.
02:15
September 14, 2017
Ep.8 Complaints, what do?😡
How to deal with genuine complaints, and complainers who need attention.
01:56
August 10, 2017
Ep.07 Social media greatness
How to achieve social media greatness.
03:52
July 28, 2017
Ep.06 A Zero ⭐️ Hotel Story
Which star category hotels do you normally stay at? Would you consider this?
05:15
July 24, 2017
Call in @isocialfanz
Social will Never Replace a Handshake!
00:58
July 21, 2017
Ep.05 The Old School Dilemma
Ep05. I'm old school, and not into socialmedia
03:10
July 21, 2017
Ep.04 Socialmedia and guest
How to leverage socialmedia to drive guest loyalty.
07:52
July 20, 2017
Ep.03 My respect for Hotel GM
After working as Hotel GM for several years in Asia, Middle East, reminiscing about the FOMO I had on holidays.
05:08
July 19, 2017
Ep.02 Create a bond with guest
How to use the traditional tools and digital tools to create a bond between hotel and guest.
04:41
July 15, 2017
Hoteliers Journey Ep.01
Continuation of the hoteliers journey
01:41
July 1, 2017