DigiListen
By SCVO Digital
DigiListenNov 03, 2020
Episode 18 - Keeping people informed online - Season 1 Review
In this series of podcasts, we’ve been hearing advice from experts and talking to voluntary organisations about what they’re learning and how charities can make use of digital and tech to reach and help people.
In this final episode, Ross McCulloch and Maddie Stark chat through their highlights from the season.
Resources mentioned:
Sarah Richards on Content Design
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 17 - Advice and Information Services
Advice and information charities have made a seismic shift from frontline in-person services to online channels during the Coronavirus outbreak.
In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Stuart Pearson and Kate Wallace, who talk us through the culture shift required to move advice and information online, looking at best practices in how advisors now work with service users online.
We highlight some of the digital tools and channels used including how online self-help such as website content, bots and more is an integral part of the jigsaw.
Speakers:
Stuart Pearson, Chief Digital Officer, Manchester Citizens Advice Bureau.
Stuart explores how Manchester CAB uses a variety of tools for online advice and information, including Twilio, SMS, WhatsApp, Facebook Messenger and bots.
Kate Wallace, CEO, Victim Support Scotland.
Kate joined Victim Support Scotland as Chief Executive Officer in 2017. Prior to VSS, Kate led Visualise Scotland, a service delivery charity that provides services to people living with disabilities and complex needs from across Scotland. Kate is talking about the move to delivery service model, and live chat.
Key resources from this week include:
SCVO Information on Service Design
We Are With You (Formerly Addaction)
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 16 - Website Accessibility and UX (User Experience)
It is a common misconception that accessibility is all about those with limited vision. Making a website or mobile app accessible means making sure it can be used by as many people as possible.
Making your charity's website more accessible also means you will be following best practice with mobile web design, usability and SEO (Search Engine Optimisation). This improves your search engine results and makes for a faster user experience that can be experienced by everyone.
In this podcast, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Gareth Ford Williams, Head of User Experience Design at the BBC, where he took us through 10 benefits of accessibility and how the BBC builds their products with accessibility at the core.
Key resources from this week include:
The BBC's shared design framework. A system of reusable interaction patterns used to assemble the BBC's entire online output.
GEL for developers: bbc.github.io/gel
Accessibility Tools & Guidelines
Web Content Accessibility Guidelines (WCAG)
A simpler user-friendly checklist of the WCAG guidelines is available at the a11y project
Check the contrast ratio of different colours on your website
Further reading/viewing
SCVO - Step-by-step info to get started
The social model of disability
Content Accessibility Guide from Sarah Richards at Content Design London
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 15 - DigiSafe Guide To Digital Safeguarding
In this episode we will be taking a deep dive look at DigiSafe, the new free step-by-step digital safeguarding guide for charities.
The DigiSafe guide helps you build safeguarding into each stage of your journey into digital services; building foundations, assessing risk, applying principles, designing for safety and educating everybody.
Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with four of the creators of the guide who talk us through the key principles and how to use the guide.
Speakers:
Charné Tromp, CAST
Joe Robertson, Working with Joe
Jo Sharpen, AVA (Against Violence and Abuse)
Cordelia Ruck, AVA (Against Violence and Abuse)
Key resources from this week include:
NSPCC course on how to recognise signs of abuse
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 14 - Tech Privacy and Ethics with Ivana Bartoletti
In this episode, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with tech privacy and ethics expert Ivana Bartoletti.
Ivana is a sought-after international commentator on headlines stories where the tech economy intersects with privacy, data law and politics. In 2019 Ivana was awarded ‘Woman of the Year’ in the Cyber Security Awards in recognition of her growing reputation as an advocate of equality, privacy and ethics at the heart of tech and AI. In her day job, as Technical Director for Privacy at Deloitte, Ivana helps businesses harness the data they hold and is passionate about privacy and ethics by design in AI, the Internet of Things and blockchain technology. In May 2018 Ivana launched the Women Leading in AI Network, an international lobby group of women advocating for responsible AI, garnering mass interest from international institutions. Ivana is co-editor of the Fintech Circle’s AI Book on how AI is reshaping financial services, and published her first book, ‘An Artificial Revolution: on Power, Politics and AI’ last May. You can find out more from her website
Key resources from this week include:
Nesta - Artificial Intelligence
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 13 - Flexible and No Code Technology
This week’s podcast covers the topic of Flexible and "no code" technology..Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services using no code solutions.
They discuss how charities can harness the power of technology to automate repetitive processes, free up staff time and deliver better service.
We explore existing tools which you can use to build powerful solutions to your existing problems. These are called “no code” tools as they require little or no technical knowledge, and definitely no coding, with many using simple drag and drop components. We will explore some key 'no code' concepts and we will look at a few simple tools, such as IFTTT and Zapier.
Speakers:
Max Haining - 100 days of no code
Ian Delworth - The Lens
Lizzie Wrobel - Sue Ryder
Russell Findlay - Speakers Trust
Key resources from this week include:
No Code Tools:
No Code Articles
WebfFlow - The no code revolution
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 12 - Good Services with Lou Downe
This special DigiListen is all about Good Services with service designer and author Lou Downe.
Most of the services we use every day are not designed to meet our needs. In fact, most of the services we use every day weren’t designed at all.
In the rush to create new and innovative experiences, many services today have overlooked the one crucial thing we need from them: to be able to do what we set out to do with as little friction as possible.
In this episode, Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with Lou, looking at how you can design services that work.
About Lou Downe
Lou is Director of Housing and Land transformation for the UK Government, based at Homes England.
Former Design Director of the UK Government, and founder of service design in the UK Government
Voted one of the UK’s top 50 creative leaders by creative review and one of world’s 100 most influential people in digital government by Apolitical.
Key resources from this week include:
Get the book - Good Services: How to design services that work
The Principles - 15 Principles of Good Service Design
Service Design in Crisis - 10 principles for design in a crisis
CAST - Service Design for Charities - 10 digital design principles to help UK charities build #BetterDigitalServices
Scottish Digital Academy Training - Service Design Champions
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 11 - Data Driven Charities
Understanding your data can give you a competitive edge. Our focus for this episode is all things data. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts, looking at how to use your existing data to make decisions.
Speakers:
Brian Hills, Deputy CEO & Head of Data, The Data Lab
Brian has 17 years experience in analytics and software engineering, across domains including Telecoms, IT and Digital.
Steve MacLaughlin, Vice President of Data & Analytics - Blackbaud
Author of the highly acclaimed book Data Driven Nonprofits, Steve has spent 20+ years driving innovation with a broad range of organisations.
Giselle Cory, Executive Director - DataKind UK
Giselle oversees the running of DataKind, empowering the community of volunteers in their use of data for social good.
Key resources from this week include:
The Data Lab - Full Circle Case Study
Data for Children Collaborative - Impact Collaborations
Steve's book - Data Driven Nonprofits
Why we’re calling for a data collective - The Catalyst blog
How we’re working to transform the way we work with data - Citizens Advice
Driving Value from Data - Future Learn Course
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 10 - Workplace culture and staff wellbeing and remote working
This special DigiListen is all about working better during Coronavirus and beyond.
We are joined by Bruce Daisley the author of Sunday Times No.1 Business Bestseller 'The Joy of Work: 30 Ways to Fix Your Work Culture and Fall in Love with Your Job Again'
Bruce Daisley is obsessed with making work better. He has dedicated the last few years to chatting to the leading experts in workplace culture - and using evidence to find a way to improve it. As the former European Vice-President for Twitter and current host of the UK’s number one business podcast, Eat Sleep Work Repeat, Bruce is in the centre of the debate about the way work and communication is evolving.
And by Ally Hunter, Development Director of Be More Human. Ally is passionate about evidence backed innovation in human behaviour and leadership.
Key resources from this week include:
Jo Cox Commission on Loneliness - A Call To Action
Automattics tools for remote working - case study
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 9 - Service Design for Charities
Charities have been designing services for years. Whether digital or in-person, good service design ensures people are supported and empowered to actively participate in the definition, design and delivery of the services they access. New approaches give simple techniques and processes to involve beneficiaries, staff, volunteers and partners in even more effective ways.
Here, Ross McCulloch introduces highlights from our Zoom call with global experts in the service design field.
Our speakers include:
Tom Norman - Head of Service Design, Barnardo's Innovation Lab
Tom has worked in the design space for 25 years, the last 6 years being dedicated to designing services for people and vulnerable communities within the public sector and charity space.
Cat Macaulay - Chief Design Officer, Scottish Government
For over 25 years Cat has helped people and organisations learn to make sense of the social world, and put that sense to work in product, service and technology design and innovation contexts.
Ben Holliday - Chief Design Officer, FutureGov
Ben has over 20 years experience of design, working extensively with public sector, not-for-profit, charity and arts organisations.
Liam Hinshelwood - Senior Service Designer, Snook
Liam will be sharing his years of experience working in the field of service design with us. Liam will focus on how to run remote sessions with users.
Key resources from this week include:
Barnardos - The 5 Es framework
The Catalyst - Working alongside young people to help them deliver peer-to-peer support
Gov.scot - The Scottish Approach to Service Design (SAtSD)
Accessibility.scot - Accessible public services - Are we there yet?
Service Design Scotland Slack workspace
FutureGov - How to prioritise your services
Bath Kanter Blog - Five Tips for Nonprofits to Avoid Virtual Fatigue
You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 8 - Cyber Security for Third Sector Organisations
In the first of two episodes this week, we have Derek Gordon, UK Territory Leader for Identity and Access Management at PwC. Derek has 20+ years IT experience, working on a wide range of high profile cyber security projects for PwC globally.
Derek explores the key areas charities need to think about when it comes to cyber security, looking at strategy, people, governance and operations, highlighting it is not just an IT issue.
Key resources from this week include:
NCSC's new cyber security training for staff now available
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You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 7 - Managing Risk and Misinformation
This week’s podcast covers the topic of managing risk & misinformation.Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area.
Our speakers this week included:
- Jess McBeath - Online safety & digital citizenship expert - Listen from 02:41
- Irene Warner-McIntosh - Director at Mhor collective - Listen from 13:04
- Alison Stone - Cyber Resilience Co-ordinator at SCVO - Listen from 22:17
Key resources from this week include:
Nquire - Covid-19 Fact or Fake
OfCom’s big list of fact checking info
Sign up for trading Standards Scotlands ScamShare bulletin Newsletter
Gov.Scot's Cyber resilience bulletin
National Cyber Security Centre
Courses suggested by Irene:
Making Sense of Data in the Media - Future Learn
Digital literacy: succeeding in a digital world - Open University
You can find our main COVID-19: Digital service delivery for charities hub here.
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Episode 6 - Digital Content and User Needs
This week’s podcast is focused on digital content - planning, strategy and beyond. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area.
Joining us is Sarah Richards from Content Design London and Simon Kaplan from Citizens Advice. Sarah defined the term ‘content design' in the early days of GOV.UK, where she led the award-winning content team in the design of the UK government website. Simon is part of the team doing ground breaking work to get the right advice and information to people quickly. Simon shares some the fundamental principles that underpin the Citizens Advice content strategy.
Key resources from this week include:
The full crowd-sourced Google Doc packed with useful links from the call
Why we're removing the most visited advice page on our website - Blog by Hannah Horton
Content Strategy Example from Content Design London
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Episode 5 - Building and Sustaining Communities
This week’s podcast covers the topic of building and sustaining online communities. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with experts who have been building services to help people in this area.
Our speakers this week included:
- Jen Rankine from Skyscanner - Listen from 03:15
- Sam Buckley and Torben Hutchings from Edinburgh Coronavirus Support - Listen from 16:18
- Lewis Hou from Science Ceilidh - Listen from 28:53
Key resources from this week include:
- The crowd-sourced Google Doc from this week’s call
- What Are Facebook Units Within Facebook Groups?
- Facebook Units tutorial
- Hootsuite
- Facebook Remarketing
You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 4 - Virtual Meetings and Remote Teams with Beth Kanter
This week’s podcast covers virtual meetings, managing remote teams, and maintaining connection and wellbeing while social distancing. Ross McCulloch and Maddie Stark chat through highlights from our Zoom call with special guest Beth Kanter.
About Beth
Beth is an in-demand keynote speaker, named one of the most influential women in technology. She is the author of the award winning books Networked Nonprofit and The Happy Healthy Nonprofit: Strategies for Impact without Burnout. Beth's clients include foundations, government agencies, and nonprofit organizations.
Blog: bethkanter.org
Twitter: @kanter
LinkedIn: in/bethkanter
Key resources from this week include:
- Beth’s resources at bit.ly/AMA-BK-Resources
- Beth’s Icebreakers blog post Virtual Meeting Check-Ins & Icebreakers During A Pandemic
- Beth's blog post about Ways To Use Zoom Breakout Rooms To Increase Meeting Engagement
- Beth’s blog post How To Facilitate Effective Virtual Meetings
You can find the main COVID-19: Digital service delivery for charities hub here.
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Episode 3 - Accessibility and Inclusion
This week’s podcast covers the topic of Online Accessibility and Inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area.
Our speakers this week:
- Aaron Slater - @RNslater - @digiscot - Listen from 2:55
- Krissie Barrick - @KrissieBarrick - @scope - Listen from 12:57
- Christine Harrison - @RNIBScotland - Listen from 22:43
- Peter Jacobs - @peterjacobs100 - @barnardos - Listen from 28:27
Key resources from this week include:
- The full crowd-sourced Google Doc packed with useful links from the call
- The Barnardos 4U Google Drive folder
- Hemingwayapp.com
- The Big Hack Resources Hub
The RNIB Helpline - 0303 123 9999 is open 8am to 8pm Monday to Friday and 9am to 1pm Saturday.
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Episode 2 - Social Isolation, Loneliness and Digital Inclusion
This week’s podcast covers the topic of social isolation, loneliness and social inclusion. Ross McCulloch and John Fitzgerald chat through highlights from our Zoom call with experts who have been building services to help people in this area.
Our speakers this week included:
- Anne Callaghan from Campaign to End Loneliness - Listen from 03:05
- Adam Stachura from Age Scotland - Listen from 10:29
- Colin Millar from SPAEN - Listen from 17:59
- Paul Mckee from Dunfermline Advocacy - Listen from 22:48
- Kerry Cleland from StarCatchers - Listen from 28:46
Key resources from this week include:
- Podcast from last week
- The crowd-sourced Google Doc packed with useful links
- A great blog from Aaron Slater giving an overview of these issues
- And the wonderful story of Weekday Wow Factor’s jump into online dancing
- And finally, you can watch video from the whole call here
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Episode 1 - Privacy and Safeguarding
Welcome to a brand new podcast from SCVO and Third Sector Lab.
With the sudden impact of coronavirus, charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and online channels. We've been hosting online weekly chats with folks from all kinds of charities, talking about what they’re learning and how charities can make use of digital and tech to reach and help people. In DigiListen, we bring you some of the highlights from what charities have been talking about this week.
Links
Head to COVID-19: Digital service delivery for charities resources to find all the resources mentioned in this weeks show and much more.
And click here to see a crowdsourced Google doc of notes and resources from the call.
Signup for this weeks Zoom call - 2pm GMT - Wednesday 8th April 2020
In week one, we're talking about Online Safeguarding & Privacy.
Our experts this week:
Jess McBeath, Lemontree Consultancy
Jane Griffin, LGBTY Scotland
Cat Jamieson, PAMIS
Jen Goff, Waverley Care
Fi Harvey, CHAS
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DigiListen: Digital service delivery for the voluntary sector - Welcome
Welcome to a brand new podcast from SCVO and Third Sector Lab.
Charities, community groups, social enterprises and voluntary organisations of all sizes are shifting their service delivery into digital and remote channels. In this series of podcasts, we’re talking to experts and people on the front line about what they’re learning and how charities can make use of digital and tech to reach and help people.
In week one, we're talking about Online Safeguarding & Privacy.
Links
COVID-19: Digital service delivery for charities resources
Signup for this weeks Zoom call - 2pm GMT - Wednesday 8th April 2020
Subscribe, review us and send this podcast on to anyone that might find it helpful!