ServiceSharp - a podcast all about ServiceNow

ServiceSharp - a podcast all about ServiceNow

By Randy Haas and Jason Gibson
About
ServiceSharp is a podcast about ServiceNow development, implementation, and administration. We will be discussing all things ServiceNow.

This podcast sponsored by the Sharpstone Group (www.sharpstonegroup.com) find out how you can help as well! anchor.fm/servicesharp/support
#ServiceNow #Podcast #Developer #Architect
For other podcasts check out Panning Leadership and YouStartMeUp
More places to listen
ServiceSharp is a podcast about ServiceNow development, implementation, and administration. We will be discussing all things ServiceNow.

This podcast sponsored by the Sharpstone Group (www.sharpstonegroup.com) find out how you can help as well! anchor.fm/servicesharp/support
#ServiceNow #Podcast #Developer #Architect
For other podcasts check out Panning Leadership and YouStartMeUp
www.sharpstonegroup.com

More places to listen

12. ServiceNow Questions and Answers part 2
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts.  This is the second part of answering some questions that we heard.   We discuss our experiences with the platform and how it compares to some other platforms.  We had a lot of fun recording this - hope you enjoy..   #ServiceNow #Whatisaci #whatisservicenow  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support  Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com   Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/  instagram.com/sharpstonegroup  facebook.com/sharpstonegroup
42:36
November 6, 2019
11 Questions and Answers Pt 1
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts stay tuned for part 2 next week.  We discuss configuration items, personal philosophies, and some tips and tricks.   #ServiceNow #Whatisaci #whatisservicenow Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
25:52
October 18, 2019
10 - Incidents and Requests in ServiceNow
In this episode Jason, Brent, Justin, and Randy discuss Incident and Requests in ServiceNow.  We discuss how to implement, best practices, some personal philosophies, and some tips and tricks.   #ServiceNow #IncidentResponse  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
36:08
October 8, 2019
Roadmaps and Strategy
In this episode Jason and Randy discuss roadmaps, the why, the how, the when.   They discuss strategies for communication and also impacts on the organization based on the roadmaps that they create. Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
47:20
July 4, 2019
Required elements for success part 3
In this final part of our 3 part series on elements for success in ServiceNow we are joined by Justin Claspill.  We discuss staffing needs, skill sets, roadmaps, common mistakes, ITSM, ITIL, and many other topics.  Let us know what you think! Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ Justin Claspill https://www.linkedin.com/in/justinclaspill/  instagram.com/sharpstonegroup facebook.com/sharpstonegroup
48:23
June 25, 2019
Required elements for success in ServiceNow Part 2
In this second part of our 3 part series on elements for success in ServiceNow we are joined by Jason Leger from The Sharpstone Group as we discuss empowerment and enforcement.   Cast a vision, commit to the vision then empower the team to succeed!  Once you have set the course then enforce it as well. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
47:55
June 11, 2019
Required Elements for Success in ServiceNow Part 1
 In this episode Jason and Randy discuss what in their opinion it takes to have success in ServiceNow.  This discussion is split up into three areas - the first one  focuses on vision, responsibilities, and commitment.  Let us know what you think - what are the main ingredients to success in ServiceNow?    Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
38:03
May 28, 2019
Knowledge 2019
Jason is at knowledge 2019.  In this podcast he speaks with Mark Kitsmiller from Devon Energy.  Jason and Mark discuss Knowledge what they like, why they went to knowledge.  Knowledge is ServiceNow's premier event each year and they always bring fantastic presentations and training content.  Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
17:23
May 9, 2019
Upgrades and Clones
In this episode Jason and Randy discuss upgrades and clones including how, why, and when. ServiceNow has a rigorous update schedule with 2 major releases each year - upgrading your instances is something you will deal with frequently. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
31:40
May 6, 2019
Change Management
In episode 3 we begin a discussion of change management.  This discussion covers a lot of the business side of the change management process, we discuss the ITIL change process and breakdown some of the terms and processes that every company needs to have.  We discuss Change Advisory Boards (CAB) and the importance of change management. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
22:20
April 29, 2019
Configurations vs Customizations
In our second episode of ServiceSharp Jason and I talk about the difference between customizations and configurations in ServiceNow.  When to use them and how to use them.   We also discuss the different points of view that a developer/admin might have vs a business or process owner.  Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
21:15
April 22, 2019
Starting off..
We want to thank you for joining us on what is going to be an amazing journey around the ServiceNow platform and the related ideas and technologies.  In this episode we introduce the podcast and discuss some of the upcoming topics that we will have.   We will be podcasting from Knowledge this year so get in contact with us if you would like to be on the show.    Our email address is servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ Be sure to check out the Sharpstone Group for all of your ServiceNow and IT needs www.sharpstonegroup.com 
06:10
April 16, 2019
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