ServiceSharp - a podcast all about ServiceNow

ServiceSharp - a podcast all about ServiceNow

By Randy Haas and Jason Gibson
ServiceSharp is a podcast about ServiceNow development, implementation, and administration. We will be discussing all things ServiceNow.

This podcast sponsored by the Sharpstone Group (www.sharpstonegroup.com) find out how you can help as well! anchor.fm/servicesharp/support
#ServiceNow #Podcast #Developer #Architect
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Required elements for success in ServiceNow Part 2

ServiceSharp - a podcast all about ServiceNow

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ServiceSharp - a podcast all about ServiceNow

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2x14 Imports
In this episode of ServiceSharp we take a look at performing imports in ServiceNow.  This episode has a video component on our YouTube channel.  Click here for the video. We  periodically do video versions  - Follow our YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
56:38
August 4, 2020
2x13 Service Mapping
In this episode of ServiceSharp we welcome David Stefferud (https://www.linkedin.com/in/david-stefferud/), a platform architect to provide expert opinion on service mapping and strategy.  Our discussion begins with service mapping and moves to creating a company culture that will maximize results.  Give us your feedback and suggestions.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
1:04:37
July 7, 2020
2x12 ServiceNow IT Business Management
In this episode of ServiceSharp We discuss IT Business Management, we also test out a new format for the show in order to create consistency across episodes we will have regular segments regardless of the main topic.  Give us your feedback and suggestions.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
1:03:31
June 22, 2020
2x11 IT Service Management (ITSM)
In this episode of ServiceSharp We discuss IT Service Management, what modules are part of it and how they relate to each other.   Jump in and share your thoughts and questions we would love to find answers them.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
1:10:06
June 1, 2020
2x10 CMDB Part 3
In this episode of ServiceSharp we invite a new guest, ITIL expert Jeffrey Tefertiller and finish up our three part  conversation on CMDB.  We discuss recovering from a poor implementation or revitalising a poorly managed CMDB as well as some thoughts on what should be measured in a CMDB. Reach out to Jeffrey on LinkedIN at https://www.linkedin.com/in/jeffreytefertiller and find out how he can help you build a solid IT practice including disaster recover and business continuity planning.  CMDB means configuration Management Database - what do we do with it, is it important?  How do we get started?  Jump in and share your thoughts and questions we would love to answers them.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
1:13:06
May 14, 2020
2 X 9 CMDB Part 2
In this episode of ServiceSharp we dive a little bit deeper into our conversation on CMDB, the first half of this episode contains video check it out at https://youtu.be/pSOKEcO5cmk.  CMDB means configuration Management Database - what do we do with it, is it important?  How do we get started?  Jump in and share your thoughts and questions we would love to answers them.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og  If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com   If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com  #ServiceNow #careers #CMDB #ITIL #API #integrations #development #training  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com.  Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/  https://www.facebook.com/ServiceSharp-110719033758771/
48:27
May 4, 2020
2x8 CMDB Part 1
In this episode of ServiceSharp we invite a new guest and start a conversation on CMDB.  CMDB means configuration Management Database - what do we do with it, is it important?  How do we get started?  Jump in and share your thoughts and questions we would love to answers them.   We will periodically do some video versions as well - check out the YouTube Channel!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
1:07:09
April 23, 2020
2x7 API Integrations
In this episode of ServiceSharp we do things a little different with a video walk through of API integrations.  Justin leads us through the ins and outs of getting started with using API's with ServiceNow.   Enjoy the audio but please head over to YouTube and catch the full presentation!. https://youtu.be/nx69uJmZ3og If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #API #integrations #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
1:08:31
April 17, 2020
2X6 Special Guest Avery Williamson
In this episode of ServiceSharp we have a special guest, Avery Williamson from Neslon Frank! Avery Williamson is a graduate from West Virginia University, who moved to Philadelphia in January this year to join ServiceNow staffing firm Nelson Frank. The company, a part of cloud talent organization Tenth Revolution, is a specialist in hiring professionals for the platform. Dealing exclusively with ServiceNow from their six offices across the US, UK and Australia, Nelson Frank has worked with over 30,000 organizations to find them the perfect candidate for their projects. If you have questions that you would like answered or would like to be a guest reach out to us! servicesharp@sharpstonegroup.com If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help. www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com #ServiceNow #careers #contracting #NelsonFrank #development #training Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com. Linked In: Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
41:51
April 6, 2020
2x5 working from home
In this episode of ServiceSharp we discuss everyone's current favourite topic working from home,  in this episode we talk about our experience and what we like about the platform as well as how easy the transition has been to make. If you or your small business requires any assistance during this time please reach out to us.  For technical needs The Sharpstone Group LCC is offering free and discounted consulting to help.    www.sharpstonegroup.com email: randy.haas@sharpstonegroup.com For leadership, strategy, and employee training contact Stonecutters Leadership. www.stonecuttersleadership.com email: melissa@stonecuttersleadership.com or jason@stonecuttersleadership.com  #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal Have a topic you want us to cover send it our way!  This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
53:20
March 31, 2020
2x4 Portals
In this episode of ServiceSharp we discuss portals, when to use them, how to use them, who the audience is and if we should customise them or not. #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training #portal Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
43:42
March 9, 2020
2x3 The new mobile apps and some listener questions:
In this episode of ServiceSharp we discuss the two mobile apps released back to back.  What they are focused on and why there were new apps released in back to back named releases.   In the second part of the podcast we respond to some questions asked by our listeners.   We love doing this so please send any questions that  you may have and we will do our best to answer them or research it and point you in the right direction. Questions we discuss: From a management or project leader perspective what is the best way to interact with developers especially when developer do not want to implement or state that the implementation is too complex? What happens if we lose code in ServiceNow? Is there good training to help empower and evangelise ServiceNow within a company? How can we integrate with code control / project control such as Jira? #ServiceNow #admin #mobileapps #NewYork #Madrid #development #training   Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
1:43:03
February 12, 2020
2x2 Admin and Buy In
Published on: January 28, 2020 at 12:02 PM Welcome to season 2!  In this episode Jason, Justin, Brent, and Randy discuss daily administration in ServiceNow and how to best evangelize the platform and get buy in. What kind of daily admin activities, tips, or timesavers do you have?   How have you gotten buy in around the platform at your organizations?   #ServiceNow #admin #buyin Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
56:31
February 3, 2020
2x1 Upgrades
Welcome to 2020 and the first episode of season 2!  In this episode Jason, Brent, and Randy discuss upgrades in ServiceNow.  With a major release every six months upgrades are definitly something you will have to address often in your ServiceNow career.  We discuss how to, best practices, some personal philosophies, and some tips and tricks.   #ServiceNow #NewYork #upgrades  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas  Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/  https://www.facebook.com/ServiceSharp-110719033758771/
1:06:35
January 28, 2020
1x13. 99 Problems but ServiceNow aint one
In this episode Jason, Brent, and Randy discuss problem management in ServiceNow.  We discuss how to implement, best practices, some personal philosophies, and some tips and tricks.   #ServiceNow #problem #problemmanagement Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ https://www.facebook.com/ServiceSharp-110719033758771/
59:20
December 17, 2019
12. ServiceNow Questions and Answers part 2
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts.  This is the second part of answering some questions that we heard.   We discuss our experiences with the platform and how it compares to some other platforms.  We had a lot of fun recording this - hope you enjoy..   #ServiceNow #Whatisaci #whatisservicenow  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support  Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com   Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/  instagram.com/sharpstonegroup  facebook.com/sharpstonegroup
42:36
November 6, 2019
11 Questions and Answers Pt 1
In this episode Jason, Brent, and Randy discuss some of the questions that they frequently hear. This podcast has been broken into 2 parts stay tuned for part 2 next week.  We discuss configuration items, personal philosophies, and some tips and tricks.   #ServiceNow #Whatisaci #whatisservicenow Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
25:52
October 18, 2019
10 - Incidents and Requests in ServiceNow
In this episode Jason, Brent, Justin, and Randy discuss Incident and Requests in ServiceNow.  We discuss how to implement, best practices, some personal philosophies, and some tips and tricks.   #ServiceNow #IncidentResponse  Have a topic you want us to cover send it our way! This podcast sponsored by the Sharpstone Group LLC.  Follow this link if you would like to support us as well https://anchor.fm/servicesharp/support Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
36:08
October 8, 2019
Roadmaps and Strategy
In this episode Jason and Randy discuss roadmaps, the why, the how, the when.   They discuss strategies for communication and also impacts on the organization based on the roadmaps that they create. Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
47:20
July 4, 2019
Required elements for success part 3
In this final part of our 3 part series on elements for success in ServiceNow we are joined by Justin Claspill.  We discuss staffing needs, skill sets, roadmaps, common mistakes, ITSM, ITIL, and many other topics.  Let us know what you think! Hire smart people and partners, be realistic about your goals, assess capabilities, develop a roadmap, and be flexible. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ Justin Claspill https://www.linkedin.com/in/justinclaspill/  instagram.com/sharpstonegroup facebook.com/sharpstonegroup
48:23
June 25, 2019
Required elements for success in ServiceNow Part 2
In this second part of our 3 part series on elements for success in ServiceNow we are joined by Jason Leger from The Sharpstone Group as we discuss empowerment and enforcement.   Cast a vision, commit to the vision then empower the team to succeed!  Once you have set the course then enforce it as well. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ instagram.com/sharpstonegroup facebook.com/sharpstonegroup
47:55
June 11, 2019
Required Elements for Success in ServiceNow Part 1
 In this episode Jason and Randy discuss what in their opinion it takes to have success in ServiceNow.  This discussion is split up into three areas - the first one  focuses on vision, responsibilities, and commitment.  Let us know what you think - what are the main ingredients to success in ServiceNow?    Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
38:03
May 28, 2019
Knowledge 2019
Jason is at knowledge 2019.  In this podcast he speaks with Mark Kitsmiller from Devon Energy.  Jason and Mark discuss Knowledge what they like, why they went to knowledge.  Knowledge is ServiceNow's premier event each year and they always bring fantastic presentations and training content.  Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
17:23
May 9, 2019
Upgrades and Clones
In this episode Jason and Randy discuss upgrades and clones including how, why, and when. ServiceNow has a rigorous update schedule with 2 major releases each year - upgrading your instances is something you will deal with frequently. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
31:40
May 6, 2019
Change Management
In episode 3 we begin a discussion of change management.  This discussion covers a lot of the business side of the change management process, we discuss the ITIL change process and breakdown some of the terms and processes that every company needs to have.  We discuss Change Advisory Boards (CAB) and the importance of change management. Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
22:20
April 29, 2019
Configurations vs Customizations
In our second episode of ServiceSharp Jason and I talk about the difference between customizations and configurations in ServiceNow.  When to use them and how to use them.   We also discuss the different points of view that a developer/admin might have vs a business or process owner.  Let us know what you think send questions or comments to servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/
21:15
April 22, 2019
Starting off..
We want to thank you for joining us on what is going to be an amazing journey around the ServiceNow platform and the related ideas and technologies.  In this episode we introduce the podcast and discuss some of the upcoming topics that we will have.   We will be podcasting from Knowledge this year so get in contact with us if you would like to be on the show.    Our email address is servicesharp@sharpstonegroup.com  Linked Randy Haas: www.linkedin.com/in/rghaas Jason Gibson:  https://www.linkedin.com/in/jason-t-gibson/ Be sure to check out the Sharpstone Group for all of your ServiceNow and IT needs www.sharpstonegroup.com 
06:10
April 16, 2019