In this episode of our podcast series, we come together with Sestek' General Manager Serdar Karadayı, Business Development Director İlhan Karakoç and Sales Director Ahmet Subaşı. We discuss in detail the rise of conversational technologies. We also talk about our guests' personal experiences during the pandemic, and look for answers to the following questions:

· Now that we see a significant increase in traffic towards alternative channels like websites and call centers, how can AI-powered solutions help companies manage this customer traffic?

· What does the future hold? How and to what extend AI will be the part of the customer journey in the "new normal?"

· What would be your simple game plan to follow for a company planning to invest in AI? Where should it start?

The Dilemma of the Retail: Customer Experience or Profitability