The Human Behind The Screen

The Human Behind The Screen

By Shauna Moran
The ways in which we work and scale workforces are changing. No longer are we reliant on a physical location in order to operate as a business or a team. This shift in building teams and companies is coming rapidly and businesses are being forced to adapt what they’ve done for years. In this podcast, we’ll be speaking to leaders and experts all over the world to dissect what makes businesses successful at remote working? We’ll be discussing the importance of human connection, emotional intelligence and relationships, in an ever-changing virtual world.
Where to listen
Apple Podcasts Logo
Spotify Logo
Stitcher Logo
Jon Stern - Retention Rocket
When we think about the human connections we make remotely, our customers and partners play a big role in that. How do we connect with customers and partners with whom we never meet face-to-face? How do we ensure that we engage and retain customers when we build our relationships online? Jon Stern is the VP of Client Experience at Retention Rocket. Jon manages clients, partners, and prospects all over the world while working primarily in his home in San Diego. In this episode, we dive into what it takes to build effective customer relationships when you're limited to face-to-face interaction.
27:56
February 14, 2020
Bridgid Farrell- All Talk Training
Communication is at the heart of any successful remote or multi-location team. What happens to communication when businesses add more dynamics to a remote team? How do we build effective human connections and interpersonal relationships when we have a diversity of languages and cultures. How can we prepare our businesses, our teams and ourselves when it comes to multi-cultural communication? In this episode, Bridgid Farrell from All-Talk Training discusses how speaking the same language on a multi-cultural team, doesn't guarantee that everyone has the same voice. Brigid Farrell, the founder of AllTalk Training, works with companies who operate internationally and have culturally diverse teams, helping them to eradicate communication issues that arise due to differences in language and culture.  Having spent several years abroad, Brigid has observed countless instances of communication breakdown due to cultural misunderstandings. In addition to this, her work training businesspeople in English has also afforded her extensive insight into the areas that lead to miscommunication in international business. This experience led Brigid to identify a pressing need - the development of communication training for those working within diverse teams. This training offers practical solutions to the question ‘What can we, native speakers of English, do to ensure non-native speakers are given an equal voice?’ Uncovering what can be done to improve cross-cultural interactions not only reduces inefficiencies that negatively impact productivity but also helps to drive collaboration among diverse teams.
23:33
February 7, 2020
Brad Jasper - Remote Habits
A remote job, more than a position, is a lifestyle on its own because our job latches onto our everyday personal space and it is harder to delimit boundaries compared to having a fixed position in a local office. It is at that moment when we fail to set healthy habits for ourselves and we lose track of our circles, our social interactions, our physical health, and we slowly phase out of keeping things fresh and proficient.  In today’s podcast, we are going to have the opportunity to hear all about the experiences that our guest Brad Jasper has collected through extensive years working as a product developer, freelancer, and consultant. Brad himself is the creator of Remote Habits, an amazingly helpful online community that is focused on sharing key lessons and learnings and healthy practices for remote employees. Brad Jasper is a software entrepreneur building tools to help you be more productive, creative and independent. He created RemoteHabits, a place for workers to learn how to make the transition to remote work and also Focus an app to help with deep work. Currently, he's building Bit.sv, a next-generation network to help creators earn a living from their content. To learn more visit https://bradjasper.com
40:18
February 7, 2020
Vargab Bakshi & Eduardo Casta- Shopify
How do we build extraordinary relationships with our team members when they work halfway across the world? What's the secret sauce to creating fun and productive working friendships when we rarely meet our colleagues in person? In this episode, I speak to two of my dear friends and previous colleagues, Vargab Bakshi and Eduardo Casta to dissect what made our connection so special and our team efforts so successful on a fully remote team at Shopify. Vargab is a lead in the International Partnerships team at Shopify & their first employee in India. Vargab's expertise lies in E-commerce platform technologies & he has helped hundreds of small and medium businesses take their business online, guiding them in the digital space. Prior to Shopify, he has worked for Google and Martjack where he led Learning and Development. Presently he mentors freelancers and agencies to grow their business on Shopify. Apart from mentoring young startups, he is also a guest lecturer for educational institutions such as IIT KGP, SP Jain, Narsee Monji, Welingkar among others. In India, he has spoken at various conferences like Yourstory's Techsparks, India Retail Forum, Nasscom 10K startups amongst many others. Eduardo is an entrepreneur and expert in business development for technology-based companies, he is passionate about business and technology. Since 2013, he has led the growth of Shopify -a Canadian multinational e-commerce company- in both Latin America and Spain, by promoting and linking entrepreneurs in areas such as Fintech, web design, application development, digital marketing, logistics services, government, incubators, and other key players for trade in the region.
57:05
February 7, 2020