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SilverBridge

SilverBridge

By SilverBridge
A mixture of quick chats and discussions around specialised technology solutions.
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Exergy Release Version 26 - Annalie Terblanche -
Information on the latest Exergy release.  Watch the video: https://youtu.be/OrqJcB9OgWw Have a look at the interface: https://youtu.be/RtE3iOCMAi0
01:24
May 31, 2021
Fraud Risk Management with SilverBridge & Astute (Full version)
SilverBridge and Astute Financial Services Exchange have partnered to  deliver a fully automated intelligent claims processing solution. It  uses artificial intelligence (AI) modelling of insurer expert  decision-making which enables claims to be processed in real-time while  providing maximum risk oversight. Read more:   https://www.silverbridge.co.za/learning/silverbridge-astute-reinvent-insurance-claims/?utm_source=YouTube&utm_medium=Video Watch the video: https://youtu.be/5hcIQ-wWsT4
26:27
May 18, 2021
Fraud Risk Management with SilverBridge & Astute
SilverBridge and Astute Financial Services Exchange have partnered to  deliver a fully automated intelligent claims processing solution. It  uses artificial intelligence (AI) modelling of insurer expert  decision-making which enables claims to be processed in real-time while  providing maximum risk oversight. Read more:   https://www.silverbridge.co.za/learning/silverbridge-astute-reinvent-insurance-claims/?utm_source=YouTube&utm_medium=Video Watch the video: https://youtu.be/ASYtg4mPcbw
11:39
April 14, 2021
Digital Policyholder Experience with Annalie & Ben
The connected world has given rise to digitally-aware customers who have  heightened expectations of their service providers. This is where  delivering on a digitally-rich experience becomes a competitive  advantage for insurers. An integral element of the digitalisation of  traditional customer engagement practices lies in the capability of  delivering digital self-service. Annalie Terblanche, head of product at  SilverBridge, examines how this self-service has become an enabler in  this regard while reducing the costs typically associated with a  traditional approach to customer service. Read more: https://www.silverbridge.co.za/learning/digitally-driven-self-service-enhances-insurers-customer-experience/?utm_source=YouTube&utm_medium=Video Watch the video: https://youtu.be/oTaFzAOp--U
06:36
April 14, 2021
The Insurance Journey of Tomorrow (webinar - presentation & Q&A)
A clear and aggressive modernisation roadmap is required for insurers to  truly embrace the potential value digitalisation can deliver. Yasar  Yilmaz will be discussing ‘Digital Transformation in Insurance’ and  exploring how the adoption of cloud is important for insurers in today’s  world. You can watch the video here: https://youtu.be/E3-8EdVQ4JY ​ For more information on the subject read this: https://www.silverbridge.co.za/learning/the-insurance-journey-of-tomorrow/
01:24:01
April 9, 2021
The insurance journey of tomorrow (Webinar - short version)
A clear and aggressive modernisation roadmap is required for insurers to  truly embrace the potential value digitalisation can deliver. Yasar  Yilmaz will be discussing ‘Digital Transformation in Insurance’ and  exploring how the adoption of cloud is important for insurers in today’s  world.   You can watch the video here: https://youtu.be/AGuM5FM-2RA For more information on the subject read this:  https://www.silverbridge.co.za/learning/the-insurance-journey-of-tomorrow/
21:14
April 7, 2021
The need to modernise insurance systems - Lee Kuyper
Shifting customer expectations and the need to replace aging systems are  contributing to insurers’ decision to modernise their environments and  become more adaptable to the digital needs of the market today. Lee  Kuyper, COO at SilverBridge, examines the process this will likely  entail.   Read more: https://www.silverbridge.co.za/learning/the-need-to-modernise-insurance-systems/?utm_source=podcast Watch the video: https://youtu.be/jT9ZEirT8Ew
01:48
September 11, 2020
SilverBridge and Astute Financial Services Exchange have partnered - Patrick Ashton
SilverBridge and Astute Financial Services Exchange have partnered to  deliver a fully automated intelligent claims processing solution. It  uses artificial intelligence (AI) modelling of insurer expert  decision-making which enables claims to be processed in real-time while  providing maximum risk oversight.    Read more: https://www.silverbridge.co.za/learning/silverbridge-astute-reinvent-insurance-claims/?utm_source=YouTube Watch the video: https://youtu.be/65brh8QNC3Y
01:28
September 10, 2020
Insurers protect yourselves - Yunus Scheepers
Given the migration of insurers to digital channels and the large amount  of sensitive personal information they store, it should come as no  surprise that cyberattacks are becoming increasingly prevalent. Yunus  Scheepers, CTO at SilverBridge Holdings, examines the importance of  cyber security.    Read more: https://www.silverbridge.co.za/learning/insurers-protect-yourselves/?utm_source=YouTube&utm_medium=video_link&utm_campaign=insurers-protect-yourselves Watch the video: https://youtu.be/tpX-V5sF914
01:55
June 24, 2020
AI helps unlock data potential of banks - Patrick Ashton
Artificial intelligence (AI) provides banks with the means to make  better use of the massive amount of data at their disposal. In doing so,  they can identify opportunities for growth faster and gain significant  competitive advantage at a time when more agile digital counterparts are  emerging. Patrick Ashton, a managing executive at SilverBridge  Holdings, believes that without this insight, it is difficult to  modernise processes or to understand how best to introduce new  technologies into back-end systems.     Read more: https://www.silverbridge.co.za/learning/ai-helps-unlock-data-potential-of-banks/?utm_source=YouTube&utm_medium=video_link&utm_campaign=ai-helps-unlock-data-potential-of-banks Watch the video: https://youtu.be/jYijsS8ID80
01:12
June 24, 2020
"Good deeds July 2019 campaign" - Shoes4Souls - Craig Smith
Shoes4Souls primary purpose is to put either a new or used pair of shoes  on the feet of those who don’t have any. People living on the streets  without permanent residence are often those least likely to be able to  afford shoes. In South Africa and throughout Africa many people live a  subsistence based existence, by either making arts and crafts to sell on  the side of the road, recycling waste, selling newspapers or collecting  rubbish from cars for small donations. Parents experience difficulty  affording school shoes due to their high cost and short duration of use  as a result of growing feet. Shoes4Souls is about restoring dignity and  meeting one of our most basic needs, a pair of shoes on our feet.  Read more: https://shoes4souls.co.za/ Watch the video: https://youtu.be/rW0vx5-qcM4
02:02
November 20, 2019
How insurers can remain competitive - JC Oberholzer
Globally, insurers are investing in digital technologies to meet  increased customer expectations for more customised solutions. JC  Oberholzer, Chief System Architect at SilverBridge, believes the rise of  insurtechs are adding further impetus to the need for incumbents to  embrace more innovative product development.  Read more: https://www.silverbridge.co.za/learning/how-insurers-can-remain-competitive/?utm_source=YouTube&utm_medium=video_post&utm_content=how-insurers-can-remain-competitive Watch the video: https://youtu.be/TLOmiEegubg
01:27
October 8, 2019
A word from Lee Kuyper
Lee shares his thoughts on working at SilverBridge. Watch the video: https://youtu.be/_XRQf-ijZHA
01:17
September 19, 2019
Insurers under pressure from PPR - Annalie Terblanche
The amended Policyholder Protection Rules (PPR) will have a significant  impact on long-term insurance especially from a Group Risk perspective.  Annalie Terblanche, product manager at SilverBridge, discusses what  insurers need to be mindful of when it comes to these reforms.  Read more: https://www.silverbridge.co.za/learning/insurers-under-pressure-from-ppr/?utm_source=YouTube&utm_medium=organic&utm_content=insurers-under-pressure-from-ppr Watch the video: https://youtu.be/XAGlgF8APws
01:14
July 31, 2019
AI to unlock insurance value - Johan Reyneke
The adoption of artificial intelligence (AI) in the insurance and  broader financial services sector will see the industry become more  proactive in its ability to make decisions in real-time regarding the  risks covered in their contracts.  Read more: https://www.silverbridge.co.za/learning/ai-to-unlock-insurance-value/?utm_source=YouTube&utm_medium=video&utm_content=ai-to-unlock-insurance-value Watch the video: https://youtu.be/PDFobqeSjS4
01:20
May 16, 2019
Tech innovation critical for insurance success - Ben Burger
The evolving technology landscape provides insurers with unprecedented  opportunities to grow their business. Ben Burger, Managing Executive at  SilverBridge, believes 2019 will see the development of the ideal  environment to integrate cloud, data analysis, machine-learning, and  artificial intelligence to differentiate innovative insurers from their  competitors. Read more: https://www.silverbridge.co.za/learning/tech-innovation-critical-insurance-success/ Watch the video: https://youtu.be/qICpq23U9R4
01:46
April 3, 2019
Digital disruption transforms insurance - Shingie Maramba
According to Shingie Maramba, Business Development Manager at  SilverBridge, South African insurers must embrace digital disruption and  the associated technologies to remain competitive and provide customers  with a more immersive experience.  Read more: https://www.silverbridge.co.za/learning/digital-disruption-transforms-insurance/ Watch the video: https://youtu.be/skNRv-PRjYQ
00:58
April 3, 2019
Awesome Projects - Suné Ueckermann
As a premium technology solutions provider in the insurance industry,  SilverBridge introduced the Awesome Projects internal competition to  reward innovative thinking by its employees.   Related articles: https://www.silverbridge.co.za/learning/silverbridge-awesome-projects-2018-comes-close/ https://www.silverbridge.co.za/learning/intern-silverbridge-awesome-projects-winner/ https://www.silverbridge.co.za/learning/silverbridge-awesome-projects-gives-rise-to-culture-of-innovation/ https://www.silverbridge.co.za/learning/silverbridge-drives-technology-innovation-with-awesome-projects/ https://www.silverbridge.co.za/learning/driving-innovation-from-within-at-silverbridge/ Watch the video: https://youtu.be/qx2wogEQCfQ
01:03
February 21, 2019
SilverBridge empowers employees with its innovative leave policy - Ruth Wotela
Since implementing its innovative discretionary time off (DTO) leave  policy in January last year, SilverBridge Holdings has reported an  overwhelming positive reception from staff resulting in employees better  balancing their work and personal lives.  Read more:   https://www.silverbridge.co.za/learning/silverbridge-empowers-employees-innovative-leave-policy/?utm_source=podcast&utm_content=silverbridge-empowers-employees-innovative-leave-policy https://www.silverbridge.co.za/learning/silverbridge-introduces-new-leave-policy-to-further-empower-its-people/?utm_source=podcast&utm_content=silverbridge-introduces-new-leave-policy-to-further-empower-its-people Watch the video: https://youtu.be/PVx79Kq40vQ
01:19
February 6, 2019
Opening insurance access - Yunus Scheepers
Traditionally, insurance operates in a closed environment that does not  facilitate or support the exchange of data. Agents must therefore find  cumbersome manual workarounds to access important, contextualised  customer information when needed. Read more: https://www.silverbridge.co.za/learning/opening-insurance-access/?utm_source=YouTube&utm_content=opening-insurance-access Watch the video: https://youtu.be/-KR5dgGRA7w
01:02
February 6, 2019
Apps creating digitally engaged insurer - Nelson Camara
Customer engagement is a priority for any business. In the insurance  sector, organisations have also come under immense competitive pressure  from competitors and insurtechs, who are seen to be more agile and  innovative. Fortunately, the increasing popularity of lifestyle apps  offers insurers an opportunity to drive engagement. Read more: https://www.silverbridge.co.za/learning/apps-creating-digitally-engaged-insurer/ Watch the video: https://youtu.be/t2xM1ZWqERo
00:56
November 22, 2018
Moving towards real time claims processing - Annalie Terblanche
The insurance claims process is the bane of many people’s existence with  some companies taking anything from 15 days up to a month, if not  longer, to settle. In the fast-paced digital environment, this is an  antiquated approach and must change if insurers are to remain  competitive, according to Annalie Terblanche, Exergy Product Owner at  SilverBridge.  Read more: https://www.silverbridge.co.za/learning/moving-towards-real-time-claims-processing/ Watch the video: https://youtu.be/9o2SeJvI69c
01:09
November 22, 2018
The blockchain to redefine insurance - Jonathan Jardim
Cryptocurrencies like Bitcoin have become all the rage with people viewing them either as an investment opportunity or a bubble waiting to burst. However, the technology on which these are built, the blockchain, holds significant promise for insurance. Jonathan Jardim, senior software developer at SilverBridge Holdings, takes a closer look. Read more: https://www.silverbridge.co.za/learning/blockchain-redefine-insurance/ Watch the video: https://youtu.be/7djoWYF60K4
01:14
November 22, 2018
African insurers to benefit from cost effective cloud solutions - Claudette Steynberg
In a move designed to provide insurers with an affordable policy administration offering that enhances operations, SilverBridge Holdings has introduced a cloud-based solution that can scale according to business requirements. Globally, insurers are embracing the cloud and SilverBridge has responded by developing an affordable cloud-based policy administration solution that enhances operations and scales according to business requirements.   Read more:   https://www.silverbridge.co.za/learning/african-insurers-benefit-cost-effective-cloud-solutions/ Related articles: https://www.silverbridge.co.za/learning/as-a-service-revitalises-insurance/ https://www.silverbridge.co.za/learning/importance-insurance-mass-customisation/ https://www.silverbridge.co.za/learning/policy-administration-cloud/ Watch the video: https://youtu.be/6IEVqKCXZSM
01:03
July 30, 2018
The opportunity cost of insurance compliance - Angelique Strumpher
Regulatory compliance is a must for any South African business operating  in the insurance market. The cost of operational compliance and risk  management is substantial and is incurred across the business value  chain which includes technology infrastructure, human capital, and  professional services to mention a few. According to Angelique  Strumpher, Administration Manager for Business Process Outsourcing at  SilverBridge, this can also result in new opportunities.   Read more:   https://www.silverbridge.co.za/learning/opportunity-cost-insurance-compliance/  Related articles: https://www.silverbridge.co.za/learning/record-keeping-in-the-age-of-compliance/ https://www.silverbridge.co.za/learning/fais-fit-and-proper-compliance-a-business-imperative/ https://www.silverbridge.co.za/learning/silverbridge-simplifies-fais-fit-proper-compliance-with-app/ Watch the video: https://youtu.be/mBmJ5RG7ldQ
01:04
July 30, 2018
Using the cloud for tailored insurance solutions - Patrick Ashton
With global public cloud services revenue expected to have reached $260  billion at the end of last year, there is no arguing the fact that cloud  hosted solutions will be a key driver for growth in the future. Patrick  Ashton, managing executive at the SilverBridge Group, believes that  insurers can leverage the cloud for better agility and scalability in  deploying new offerings.  Read more: https://www.silverbridge.co.za/learning/using-cloud-tailored-insurance-solutions/ Related articles: https://www.silverbridge.co.za/learning/saas-transform-insurance-industry/ https://www.silverbridge.co.za/learning/measuring-the-business-value-of-the-cloud/ https://www.silverbridge.co.za/learning/using-cloud-for-african-insurance-expansion/ Watch the video: https://youtu.be/q4zkil_Eaks
01:10
July 30, 2018
Managing predictive behaviour in insurance - Kelly Preston
Predictive and behavioural analytics enables better risk mitigation,  fraud detection, and customer insight for insurers. Kelly Preston, data  analytics manager at SilverBridge, believes that this provides organisations with a better understanding of how to approach not only solution development but also customer management.  Read more: https://www.silverbridge.co.za/learning/managing-predictive-behaviour-insurance/  Related articles: https://www.silverbridge.co.za/learning/predictive-analytics-vital-personalised-insurance/   https://www.silverbridge.co.za/learning/predictive-analytics-transforms-insurance-decision-making/ Watch the video: https://youtu.be/jo2iR70rAwg
01:12
July 30, 2018
Insurance model requires digital innovation - Stuart Blyth
Insurers must adapt to the new digital environment and provide customers  with the same degree of customisation they receive in other industries.  This requires the traditional insurance model to make way for  strategies that incorporate a lifestyle-centric approach. Read the full article here: https://www.silverbridge.co.za/learning/insurance-model-requires-digital-innovation/?utm_source=youtube&utm_medium=video_post&utm_content=insurance-model-requires-digital-innovation Watch the video: https://youtu.be/2GSlkAtEVLU
01:15
June 13, 2018
SmartGrid - Tsundzukani Mhlongo
SilverBridge developer Tsundzukani Davi Mhlongo has walked away with the  first prize in the annual SilverBridge Awesome Projects campaign. Read all about his winning SmartGrid solution on: https://www.silverbridge.co.za/learning/intern-silverbridge-awesome-projects-winner/?utm_source=youtube&utm_medium=video_post&utm_content=intern-silverbridge-awesome-projects-winner Watch the video: https://youtu.be/waNNNQpgsQY Related article: https://www.silverbridge.co.za/learning/silverbridge-awesome-projects-2018-comes-close/
01:04
May 29, 2018
Embracing automation in insurance - Jaco Swanepoel
The mere mention of the word automation instills fear in the hearts of  most employees. But it does not have to be the case. Automation in the  workplace can lead to significant opportunities across the insurance  value chain.  To quote a recent Harvard Business Review article, “technology  eliminates jobs, not work.” Insurers, just like companies across all  industry sectors, have a choice to make. Either they can view the shift  towards automation as a threat, or they can see it as the means to  unlock growth potential. Read the full article here: https://www.silverbridge.co.za/learning/embracing-automation-insurance/ Watch the video: https://youtu.be/s6_oBRwpL2o
01:17
April 25, 2018
Unlock opportunities with data driven services - Kelly Preston
While data is an indispensable part of the business environment, many  organisations are still not harnessing its potential. Kelly Preston,  Data Analytics Manager at SilverBridge, believes that data-driven  services will empower insurers to do so, thereby addressing customer needs more effectively.  Read the full article here: https://www.silverbridge.co.za/2018/01/17/unlock-opportunities-data-driven-services/ Watch the video here: https://youtu.be/rHfzgWTCEEY Related articles: https://www.silverbridge.co.za/2018/10/25/bi-combat-insurance-policy-lapses/ https://www.silverbridge.co.za/2017/03/07/transforming-insurance-with-bi/
01:15
February 19, 2018
Mauritius Union
“We have been a SilverBridge client since December 2007, it’s not that  they are just providing us with software, they are preparing us for the  future…” “A feature that helps us a lot is the groups schemes processing, because  we get batches of business from banks and other institutions where we  can get batches of 1500 policies at a time. Instead of having a user  capture those policies one at a time, we put it in a sheet and just  upload it in 20min. It saves time and money and has less errors.”  “It has been a valuable experience to work with SilverBridge, in terms  of support and quality of software – my colleagues would all agree.”    Zuhl, Business analyst Mauritius Union Assurance Company Limited (since 1948) Related articles: https://www.silverbridge.co.za/learning/policy-administration-cloud/ https://www.silverbridge.co.za/learning/big-data-transforming-insurance/ https://www.silverbridge.co.za/learning/lesotho-insurer-digitises-business-with-silverbridge/ Watch the video here: https://youtu.be/vbOZniRG6BE
01:22
February 7, 2018