
SilverBridge
By SilverBridge
A mixture of quick chats and discussions around specialised technology solutions.
Where to listen

Exergy Release Version 26 - Annalie Terblanche -
Information on the latest Exergy release.
Watch the video:
https://youtu.be/OrqJcB9OgWw
Have a look at the interface:
https://youtu.be/RtE3iOCMAi0
01:24
May 31, 2021

Fraud Risk Management with SilverBridge & Astute (Full version)
SilverBridge and Astute Financial Services Exchange have partnered to deliver a fully automated intelligent claims processing solution. It uses artificial intelligence (AI) modelling of insurer expert decision-making which enables claims to be processed in real-time while providing maximum risk oversight.
Read more: https://www.silverbridge.co.za/learning/silverbridge-astute-reinvent-insurance-claims/?utm_source=YouTube&utm_medium=Video
Watch the video: https://youtu.be/5hcIQ-wWsT4
26:27
May 18, 2021

Fraud Risk Management with SilverBridge & Astute
SilverBridge and Astute Financial Services Exchange have partnered to deliver a fully automated intelligent claims processing solution. It uses artificial intelligence (AI) modelling of insurer expert decision-making which enables claims to be processed in real-time while providing maximum risk oversight.
Read more:
https://www.silverbridge.co.za/learning/silverbridge-astute-reinvent-insurance-claims/?utm_source=YouTube&utm_medium=Video
Watch the video:
https://youtu.be/ASYtg4mPcbw
11:39
April 14, 2021

Digital Policyholder Experience with Annalie & Ben
The connected world has given rise to digitally-aware customers who have heightened expectations of their service providers. This is where delivering on a digitally-rich experience becomes a competitive advantage for insurers. An integral element of the digitalisation of traditional customer engagement practices lies in the capability of delivering digital self-service. Annalie Terblanche, head of product at SilverBridge, examines how this self-service has become an enabler in this regard while reducing the costs typically associated with a traditional approach to customer service.
Read more:
https://www.silverbridge.co.za/learning/digitally-driven-self-service-enhances-insurers-customer-experience/?utm_source=YouTube&utm_medium=Video
Watch the video:
https://youtu.be/oTaFzAOp--U
06:36
April 14, 2021

The Insurance Journey of Tomorrow (webinar - presentation & Q&A)
A clear and aggressive modernisation roadmap is required for insurers to truly embrace the potential value digitalisation can deliver. Yasar Yilmaz will be discussing ‘Digital Transformation in Insurance’ and exploring how the adoption of cloud is important for insurers in today’s world.
You can watch the video here: https://youtu.be/E3-8EdVQ4JY
For more information on the subject read this:
https://www.silverbridge.co.za/learning/the-insurance-journey-of-tomorrow/
01:24:01
April 09, 2021

The insurance journey of tomorrow (Webinar - short version)
A clear and aggressive modernisation roadmap is required for insurers to truly embrace the potential value digitalisation can deliver. Yasar Yilmaz will be discussing ‘Digital Transformation in Insurance’ and exploring how the adoption of cloud is important for insurers in today’s world.
You can watch the video here: https://youtu.be/AGuM5FM-2RA
For more information on the subject read this: https://www.silverbridge.co.za/learning/the-insurance-journey-of-tomorrow/
21:14
April 07, 2021

The need to modernise insurance systems - Lee Kuyper
Shifting customer expectations and the need to replace aging systems are contributing to insurers’ decision to modernise their environments and become more adaptable to the digital needs of the market today. Lee Kuyper, COO at SilverBridge, examines the process this will likely entail.
Read more:
https://www.silverbridge.co.za/learning/the-need-to-modernise-insurance-systems/?utm_source=podcast
Watch the video:
https://youtu.be/jT9ZEirT8Ew
01:48
September 11, 2020

SilverBridge and Astute Financial Services Exchange have partnered - Patrick Ashton
SilverBridge and Astute Financial Services Exchange have partnered to deliver a fully automated intelligent claims processing solution. It uses artificial intelligence (AI) modelling of insurer expert decision-making which enables claims to be processed in real-time while providing maximum risk oversight.
Read more:
https://www.silverbridge.co.za/learning/silverbridge-astute-reinvent-insurance-claims/?utm_source=YouTube
Watch the video:
https://youtu.be/65brh8QNC3Y
01:28
September 10, 2020

Insurers protect yourselves - Yunus Scheepers
Given the migration of insurers to digital channels and the large amount of sensitive personal information they store, it should come as no surprise that cyberattacks are becoming increasingly prevalent. Yunus Scheepers, CTO at SilverBridge Holdings, examines the importance of cyber security.
Read more:
https://www.silverbridge.co.za/learning/insurers-protect-yourselves/?utm_source=YouTube&utm_medium=video_link&utm_campaign=insurers-protect-yourselves
Watch the video:
https://youtu.be/tpX-V5sF914
01:55
June 24, 2020

AI helps unlock data potential of banks - Patrick Ashton
Artificial intelligence (AI) provides banks with the means to make better use of the massive amount of data at their disposal. In doing so, they can identify opportunities for growth faster and gain significant competitive advantage at a time when more agile digital counterparts are emerging. Patrick Ashton, a managing executive at SilverBridge Holdings, believes that without this insight, it is difficult to modernise processes or to understand how best to introduce new technologies into back-end systems.
Read more:
https://www.silverbridge.co.za/learning/ai-helps-unlock-data-potential-of-banks/?utm_source=YouTube&utm_medium=video_link&utm_campaign=ai-helps-unlock-data-potential-of-banks
Watch the video:
https://youtu.be/jYijsS8ID80
01:12
June 24, 2020

"Good deeds July 2019 campaign" - Shoes4Souls - Craig Smith
Shoes4Souls primary purpose is to put either a new or used pair of shoes on the feet of those who don’t have any. People living on the streets without permanent residence are often those least likely to be able to afford shoes. In South Africa and throughout Africa many people live a subsistence based existence, by either making arts and crafts to sell on the side of the road, recycling waste, selling newspapers or collecting rubbish from cars for small donations. Parents experience difficulty affording school shoes due to their high cost and short duration of use as a result of growing feet. Shoes4Souls is about restoring dignity and meeting one of our most basic needs, a pair of shoes on our feet.
Read more:
https://shoes4souls.co.za/
Watch the video:
https://youtu.be/rW0vx5-qcM4
02:02
November 20, 2019

How insurers can remain competitive - JC Oberholzer
Globally, insurers are investing in digital technologies to meet increased customer expectations for more customised solutions. JC Oberholzer, Chief System Architect at SilverBridge, believes the rise of insurtechs are adding further impetus to the need for incumbents to embrace more innovative product development.
Read more:
https://www.silverbridge.co.za/learning/how-insurers-can-remain-competitive/?utm_source=YouTube&utm_medium=video_post&utm_content=how-insurers-can-remain-competitive
Watch the video:
https://youtu.be/TLOmiEegubg
01:27
October 08, 2019

A word from Lee Kuyper
Lee shares his thoughts on working at SilverBridge.
Watch the video:
https://youtu.be/_XRQf-ijZHA
01:17
September 19, 2019

Insurers under pressure from PPR - Annalie Terblanche
The amended Policyholder Protection Rules (PPR) will have a significant impact on long-term insurance especially from a Group Risk perspective. Annalie Terblanche, product manager at SilverBridge, discusses what insurers need to be mindful of when it comes to these reforms.
Read more:
https://www.silverbridge.co.za/learning/insurers-under-pressure-from-ppr/?utm_source=YouTube&utm_medium=organic&utm_content=insurers-under-pressure-from-ppr
Watch the video:
https://youtu.be/XAGlgF8APws
01:14
July 31, 2019

AI to unlock insurance value - Johan Reyneke
The adoption of artificial intelligence (AI) in the insurance and broader financial services sector will see the industry become more proactive in its ability to make decisions in real-time regarding the risks covered in their contracts.
Read more:
https://www.silverbridge.co.za/learning/ai-to-unlock-insurance-value/?utm_source=YouTube&utm_medium=video&utm_content=ai-to-unlock-insurance-value
Watch the video:
https://youtu.be/PDFobqeSjS4
01:20
May 16, 2019

Tech innovation critical for insurance success - Ben Burger
The evolving technology landscape provides insurers with unprecedented opportunities to grow their business. Ben Burger, Managing Executive at SilverBridge, believes 2019 will see the development of the ideal environment to integrate cloud, data analysis, machine-learning, and artificial intelligence to differentiate innovative insurers from their competitors.
Read more:
https://www.silverbridge.co.za/learning/tech-innovation-critical-insurance-success/
Watch the video:
https://youtu.be/qICpq23U9R4
01:46
April 03, 2019

Digital disruption transforms insurance - Shingie Maramba
According to Shingie Maramba, Business Development Manager at SilverBridge, South African insurers must embrace digital disruption and the associated technologies to remain competitive and provide customers with a more immersive experience.
Read more:
https://www.silverbridge.co.za/learning/digital-disruption-transforms-insurance/
Watch the video:
https://youtu.be/skNRv-PRjYQ
00:58
April 03, 2019

Awesome Projects - Suné Ueckermann
As a premium technology solutions provider in the insurance industry, SilverBridge introduced the Awesome Projects internal competition to reward innovative thinking by its employees.
Related articles:
https://www.silverbridge.co.za/learning/silverbridge-awesome-projects-2018-comes-close/
https://www.silverbridge.co.za/learning/intern-silverbridge-awesome-projects-winner/
https://www.silverbridge.co.za/learning/silverbridge-awesome-projects-gives-rise-to-culture-of-innovation/
https://www.silverbridge.co.za/learning/silverbridge-drives-technology-innovation-with-awesome-projects/
https://www.silverbridge.co.za/learning/driving-innovation-from-within-at-silverbridge/
Watch the video:
https://youtu.be/qx2wogEQCfQ
01:03
February 21, 2019

SilverBridge empowers employees with its innovative leave policy - Ruth Wotela
Since implementing its innovative discretionary time off (DTO) leave policy in January last year, SilverBridge Holdings has reported an overwhelming positive reception from staff resulting in employees better balancing their work and personal lives.
Read more:
https://www.silverbridge.co.za/learning/silverbridge-empowers-employees-innovative-leave-policy/?utm_source=podcast&utm_content=silverbridge-empowers-employees-innovative-leave-policy
https://www.silverbridge.co.za/learning/silverbridge-introduces-new-leave-policy-to-further-empower-its-people/?utm_source=podcast&utm_content=silverbridge-introduces-new-leave-policy-to-further-empower-its-people
Watch the video:
https://youtu.be/PVx79Kq40vQ
01:19
February 06, 2019

Opening insurance access - Yunus Scheepers
Traditionally, insurance operates in a closed environment that does not facilitate or support the exchange of data. Agents must therefore find cumbersome manual workarounds to access important, contextualised customer information when needed.
Read more:
https://www.silverbridge.co.za/learning/opening-insurance-access/?utm_source=YouTube&utm_content=opening-insurance-access
Watch the video:
https://youtu.be/-KR5dgGRA7w
01:02
February 06, 2019

Apps creating digitally engaged insurer - Nelson Camara
Customer engagement is a priority for any business. In the insurance sector, organisations have also come under immense competitive pressure from competitors and insurtechs, who are seen to be more agile and innovative. Fortunately, the increasing popularity of lifestyle apps offers insurers an opportunity to drive engagement.
Read more:
https://www.silverbridge.co.za/learning/apps-creating-digitally-engaged-insurer/
Watch the video:
https://youtu.be/t2xM1ZWqERo
00:56
November 22, 2018

Moving towards real time claims processing - Annalie Terblanche
The insurance claims process is the bane of many people’s existence with some companies taking anything from 15 days up to a month, if not longer, to settle. In the fast-paced digital environment, this is an antiquated approach and must change if insurers are to remain competitive, according to Annalie Terblanche, Exergy Product Owner at SilverBridge.
Read more:
https://www.silverbridge.co.za/learning/moving-towards-real-time-claims-processing/
Watch the video:
https://youtu.be/9o2SeJvI69c
01:09
November 22, 2018

The blockchain to redefine insurance - Jonathan Jardim
Cryptocurrencies like Bitcoin have become all the rage with people viewing them either as an investment opportunity or a bubble waiting to burst. However, the technology on which these are built, the blockchain, holds significant promise for insurance. Jonathan Jardim, senior software developer at SilverBridge Holdings, takes a closer look.
Read more:
https://www.silverbridge.co.za/learning/blockchain-redefine-insurance/
Watch the video:
https://youtu.be/7djoWYF60K4
01:14
November 22, 2018

African insurers to benefit from cost effective cloud solutions - Claudette Steynberg
In a move designed to provide insurers with an affordable policy administration offering that enhances operations, SilverBridge Holdings has introduced a cloud-based solution that can scale according to business requirements. Globally, insurers are embracing the cloud and SilverBridge has responded by developing an affordable cloud-based policy administration solution that enhances operations and scales according to business requirements.
Read more:
https://www.silverbridge.co.za/learning/african-insurers-benefit-cost-effective-cloud-solutions/
Related articles:
https://www.silverbridge.co.za/learning/as-a-service-revitalises-insurance/
https://www.silverbridge.co.za/learning/importance-insurance-mass-customisation/
https://www.silverbridge.co.za/learning/policy-administration-cloud/
Watch the video:
https://youtu.be/6IEVqKCXZSM
01:03
July 30, 2018

The opportunity cost of insurance compliance - Angelique Strumpher
Regulatory compliance is a must for any South African business operating in the insurance market. The cost of operational compliance and risk management is substantial and is incurred across the business value chain which includes technology infrastructure, human capital, and professional services to mention a few. According to Angelique Strumpher, Administration Manager for Business Process Outsourcing at SilverBridge, this can also result in new opportunities.
Read more:
https://www.silverbridge.co.za/learning/opportunity-cost-insurance-compliance/
Related articles:
https://www.silverbridge.co.za/learning/record-keeping-in-the-age-of-compliance/
https://www.silverbridge.co.za/learning/fais-fit-and-proper-compliance-a-business-imperative/
https://www.silverbridge.co.za/learning/silverbridge-simplifies-fais-fit-proper-compliance-with-app/
Watch the video:
https://youtu.be/mBmJ5RG7ldQ
01:04
July 30, 2018

Using the cloud for tailored insurance solutions - Patrick Ashton
With global public cloud services revenue expected to have reached $260 billion at the end of last year, there is no arguing the fact that cloud hosted solutions will be a key driver for growth in the future. Patrick Ashton, managing executive at the SilverBridge Group, believes that insurers can leverage the cloud for better agility and scalability in deploying new offerings.
Read more:
https://www.silverbridge.co.za/learning/using-cloud-tailored-insurance-solutions/
Related articles:
https://www.silverbridge.co.za/learning/saas-transform-insurance-industry/
https://www.silverbridge.co.za/learning/measuring-the-business-value-of-the-cloud/
https://www.silverbridge.co.za/learning/using-cloud-for-african-insurance-expansion/
Watch the video:
https://youtu.be/q4zkil_Eaks
01:10
July 30, 2018

Managing predictive behaviour in insurance - Kelly Preston
Predictive and behavioural analytics enables better risk mitigation, fraud detection, and customer insight for insurers. Kelly Preston, data analytics manager at SilverBridge, believes that this provides organisations with a better understanding of how to approach not only solution development but also customer management.
Read more:
https://www.silverbridge.co.za/learning/managing-predictive-behaviour-insurance/
Related articles:
https://www.silverbridge.co.za/learning/predictive-analytics-vital-personalised-insurance/
https://www.silverbridge.co.za/learning/predictive-analytics-transforms-insurance-decision-making/
Watch the video:
https://youtu.be/jo2iR70rAwg
01:12
July 30, 2018

Insurance model requires digital innovation - Stuart Blyth
Insurers must adapt to the new digital environment and provide customers with the same degree of customisation they receive in other industries. This requires the traditional insurance model to make way for strategies that incorporate a lifestyle-centric approach.
Read the full article here:
https://www.silverbridge.co.za/learning/insurance-model-requires-digital-innovation/?utm_source=youtube&utm_medium=video_post&utm_content=insurance-model-requires-digital-innovation
Watch the video: https://youtu.be/2GSlkAtEVLU
01:15
June 13, 2018

SmartGrid - Tsundzukani Mhlongo
SilverBridge developer Tsundzukani Davi Mhlongo has walked away with the first prize in the annual SilverBridge Awesome Projects campaign.
Read all about his winning SmartGrid solution on:
https://www.silverbridge.co.za/learning/intern-silverbridge-awesome-projects-winner/?utm_source=youtube&utm_medium=video_post&utm_content=intern-silverbridge-awesome-projects-winner
Watch the video: https://youtu.be/waNNNQpgsQY
Related article:
https://www.silverbridge.co.za/learning/silverbridge-awesome-projects-2018-comes-close/
01:04
May 29, 2018

Embracing automation in insurance - Jaco Swanepoel
The mere mention of the word automation instills fear in the hearts of most employees. But it does not have to be the case. Automation in the workplace can lead to significant opportunities across the insurance value chain. To quote a recent Harvard Business Review article, “technology eliminates jobs, not work.” Insurers, just like companies across all industry sectors, have a choice to make. Either they can view the shift towards automation as a threat, or they can see it as the means to unlock growth potential.
Read the full article here:
https://www.silverbridge.co.za/learning/embracing-automation-insurance/
Watch the video:
https://youtu.be/s6_oBRwpL2o
01:17
April 25, 2018

Unlock opportunities with data driven services - Kelly Preston
While data is an indispensable part of the business environment, many organisations are still not harnessing its potential. Kelly Preston, Data Analytics Manager at SilverBridge, believes that data-driven services will empower insurers to do so, thereby addressing customer needs more effectively.
Read the full article here:
https://www.silverbridge.co.za/2018/01/17/unlock-opportunities-data-driven-services/
Watch the video here:
https://youtu.be/rHfzgWTCEEY
Related articles:
https://www.silverbridge.co.za/2018/10/25/bi-combat-insurance-policy-lapses/
https://www.silverbridge.co.za/2017/03/07/transforming-insurance-with-bi/
01:15
February 19, 2018

Mauritius Union
“We have been a SilverBridge client since December 2007, it’s not that they are just providing us with software, they are preparing us for the future…” “A feature that helps us a lot is the groups schemes processing, because we get batches of business from banks and other institutions where we can get batches of 1500 policies at a time. Instead of having a user capture those policies one at a time, we put it in a sheet and just upload it in 20min. It saves time and money and has less errors.” “It has been a valuable experience to work with SilverBridge, in terms of support and quality of software – my colleagues would all agree.”
Zuhl, Business analyst Mauritius Union Assurance Company Limited (since 1948)
Related articles:
https://www.silverbridge.co.za/learning/policy-administration-cloud/
https://www.silverbridge.co.za/learning/big-data-transforming-insurance/
https://www.silverbridge.co.za/learning/lesotho-insurer-digitises-business-with-silverbridge/
Watch the video here: https://youtu.be/vbOZniRG6BE
01:22
February 07, 2018