Sitecore Standard Values

Navigating the Journey to Customer Experience Excellence with Vaishali Dialani

In this episode of Sitecore Standard Values, Sultan Semlali, Customer Transformation Director at Sitecore, is joined by Vaishali Dialani, a senior CX strategist at Konabos and recognized leader in customer experience management (CXM). Broadcasting from Dubai, they discuss the evolving landscape of marketing, the pivotal role of customer experience in business strategy, and the journey of discovering one’s niche within the field.

Vaishali shares insights from her career progression, emphasizing the impact of analytics, strategic planning, and the integration of emotions in crafting compelling customer experiences. Highlighting key projects, challenges, and the importance of execution in strategy, they explore how businesses can more effectively engage with their customer base through emotional understanding and targeted campaigns.

Vaishali also discusses her contribution to the CX5 project, a book that aims to demystify customer experience management, and the fundamental importance of community engagement and mentorship in fostering the next generation of CX professionals.

Join Sultan on the latest episode where he meets Zach Dugas, Global Product Owner - Content Management Systems & SaaS at Thule Group in Sweden. We often talk about people being jack of all trades, well Zach is the real one. Zach used to work as a chef in multiple cuisines around the world. Out of curiosity, he decided to venture in Customer Experience and Technology. 11 years later, he is still at Thule playing a key role in the organisation’s digital transformation. 

Thanks to his background in cooking, customer experience and technology, he provides an innovative way to look at digital transformation. During the conversation, he shares how cooking a risotto is not so much different than driving a transformation project.

Enjoy the show!

Join the conversation between Sultan and Ishraq Al Fataftah, Founder and CTO of Appleztech. She is a 8-times Sitecore MVP with more than 15 years of experience in STEM spans across international and local markets including the US, UK, Canada, Europe, the Gulf, and Jordan.

During the conversation, they discussed how brands can embrace composability not from a technology perspective but from a holistic perspective. They also discussed the impact of composability on enablement and the need to embrace accessibility.

Don’t miss her session during SUGCON 2023 about the Customer Experience Orchestration in Composable Ecosystem.

Join the conversation between Sultan and Tamas Varga, Director Community Programs at Sitecore. Besides being a great Sitecore expert, he is leading the Sitecore MVP Program. During the interview they are discussing, what the MVP Program is, why Sitecore started it, the benefits of being a MVP and how to become one.

Join Sultan for a conversation with Martin Miles, 6-times Sitecore MVP. 

During the conversation, they are discussing best practices for contractors to thrive in a global environment. Martin is also sharing his vision on the future of composable and the importance of managing security in a structured way. 

Martin is a Sitecore Expert and .NET technical solution architect involved in the production of enterprise web and mobile applications, with 20 years of overall commercial development experience. Since 2010 working exclusively with Sitecore as a digital platform. With excellent knowledge of XP and XC. He took part to more than 20 successful implementations, producing user-friendly and maintainable systems for my clients. 

Join the conversation between Rick, Sultan, and Jackie Baxter, Senior Digital Strategist, DX at Sitecore. 

Rick and Sultan meet Jo Tyrer, President of Composable Solutions at Sitecore. She is responsible for the global go-to-market for the composable solutions. Her team is expanding the sales reach, maximising the partnership ecosystem, and delivering the amazing growth that is coming from this incredible technology.

In 2021, Sitecore made a number of strategic acquisitions that, together with the core products, give infinite possibilities across content, experience, and commerce. These solutions make up our Composable DXP and position Sitecore as a leader in the market. 

Jo is a global technology leader who spent 9 years in APAC and brings a wealth of experience and perspective on global trends.

During the conversation, Jo is sharing how Sitecore is working towards driving composability, Sitecore's commitment to be a great neighbor in the marketing stack, and how brands can start solving business problems in an agile way.

She also shares her global perspective on innovation, especially what she has seen in the Asia-Pacific region.

Join Rick Bauer for a conversation with Megan Jensen, Senior Solution Architect at Perficient and a Thought-Leader in Multilingual Content Strategy.

Megan shares her cheat sheet for creating the best multilingual strategy that takes culture and business goals into consideration. She shares tips on where and when it makes sense to use human or machine translation or on how to make the best of technology for SEO, Content Management, Content Hub, Commerce and Personalisation.

Megan Mueller Jensen has been a marketing strategist for nearly twenty years and is a first-time Sitecore Strategy MVP and a Senior Solutions Architect at Perficient. Her areas of expertise include user research, experience design, content strategy, SEO, data analytics, and of course everything Sitecore. She has a particular interest in Behavioral Economics, Digital Accessibility, and the cultural implications of global multilingual websites. She is a frequent blog contributor, trainer, and speaker and loves bringing the strategist’s perspective to digital strategy and the Sitecore Community.

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Join us for a great conversation with Robbert Hock.

Robbert is a Freelance Senior Sitecore specialist with over 20 years of IT experience, from which more than 14 years of Sitecore experience. Robbert is helping Sitecore clients and Sitecore partners worldwide get the most out of the Sitecore Experience Platform. As a Sitecore Architect, Robbert has been responsible for a large number of Sitecore implementations that vary from campaign websites to multi-site & multi-language platforms, some of them have won the prestigious Sitecore Experience Award.

Robbert is one of the founders of the Sitecore User Group Netherlands (SUGNL), co-organizer of SUGCON Europe, and regularly speaks at Sitecore User Groups, and much more.

For his contributions to the Sitecore community, he has been awarded the Sitecore MVP Award 13 times since 2010.

During the conversation, we are discussing the creation of SUGCON, the transformation to composable technologies and of course his standard value.

Join us for a conversation with Dennis Augustine, CX Architect and Partner at Konabos. Strategy and Ambassador MVP.

During the conversation with Rick Bauer, they discuss a broad range of topics:  

• How Dennis joined the Sitecore community
• How to drive evolution and change in organization
• The importance of a CX Architect in your strategy
• How to understand the future of composable
• The importance of composability and how to embrace composable DXPs for your business
• Correct ingredients in Poutine and where to find it.
• and of course, what is his Standard Value?

Welcome to Sitecore Standard Values, the podcast that discusses Digital Experience in a Composable world. The show features a global audience of thought leaders, technologists, business decision makers and also Sitecore employees.

The show is hosted by 6-time Sitecore Strategy MVP, Rick Bauer and EMEA Value Consulting Leader Sultan Semlali. Both of them are Value Consultants and excited to discuss about the intersection of technology and value consulting.  

We will be featuring If you're interested in being a guest for the show or have some great ideas to share, feel free to reach out to us.