Lunchtime Learning

Karen is a Partner of Stanley Strategic Consultants assisting Letting and Estate Agency businesses in compliance, preparing for sale, inspection and due diligence services. Karen and I discuss going from a Solicitor to running a letting business and lessons learned, lead generation, Renters Reform and Propertymark.

Ian Preston is the Group CEO of Preston Baker. In this episode Ian and I discuss what got me here, won't get me there, high skill, high tec, blended fees, premium, attitude, community, energy, a better tomorrow, and taking action.

Glynis is the Training and Development Director for the Property Franchise Group. Glynis and I discuss what it takes to be an exceptional Agent, training, the homebuying process, recruitment, the induction process, moments of magic and who inspires Glynis.

Amanda works with Phil Spencer in educating consumers about the home buying process. Amanda and I discuss trust, improving the perception of Estate Agency, educating the consumer and the Women in Estate Agency conference.

Susan is a Consultant in Estate Agency and Organisation development. Susan and I discuss intrinsic motivation, psychological safety, inclusion, diversity, gender pay gap, knowing your purpose, enabling your team to flourish, what makes a great Leader and who inspires Susan.

Sam is the MD of Edward Ashdale Estate Agents. Sam started his career in the Royal Navy before getting involved in Property. Sam and I discuss his learnings from the Navy, how Estate Agents perception needs to be changed through licencing, the importance of a Mentor, adapting to change to find new Landlords, the importance of community and the safe haven scheme.

Kelly is a Co-Director at FBM Estate Agents in Wales. Kelly and I discuss how Kelly started off as an apprentice at FBM to become a Director and the lessons learned along the way. We discuss the exceptional Women in Estate Agency Conference, Agents Together and Do It For Dom campaign, how the industry pulls together, long term aspirations and high level of service.

Stuart is the MD of Miller Metcalfe. Stuart and I discuss his learnings from being in the banking and travel industry, working in a corporate agency, recruitment, what it takes to be a top performer, being a Propertymark Regional Executive and who inspires him.

Caroline is the MD of Pattinson Estate Agents, the largest independent Estate Agent in the North East. Caroline and I discuss what it's like working in the family business and how Caroline has risen from sticking photos to becoming MD. We discuss working as a team, recruitment, motivating the team, educating the consumer, the Women In Estate Agency Conference and who inspires Caroline.

Mike is the Company Director of Black and Golds Estate Agents. Mike and I discuss how he set up his own agency, starting from working in his bedroom to having 2 branches. We discuss playing to your strengths, learning from your failures, being boringly consistent, finding your own voice, benefits of having an in house mortgage broker, communication and who inspires Mike.

Steve is the general manager of The Agency Australia and was included in the Top 50 of the influential Real Estate Leaders in 2023 as well as having worked in the UK and Dubai. Steve and I discuss 6 trends emerging in Australia that UK agents should find interesting.

Jerry and I discuss what makes an Ethical Estate Agent and my recent experiences with Agents.

Vaughan is the business owner of Belvoir Wrexham. Vaughan and I discuss his cold start, building up lettings and then sales, how to stand out from your competition, showcase your local businesses and making yourself uncomfortable.

Holly is a leadership and development coach. Holly and I discuss what it takes to be the agent of choice, mindset, what makes a great leader, marginal gains, tiny noticeable things, accountability and implementation.

Clare has personally visited over 300 law firms and 2,500 estate agency branches throughout England & Wales and is an exceptional trainer and consultant. Clare and I discuss her journey from starting at Marks and Spencer to working in Insurance and Agency and lessons learned along the way. We talk about rolling out the red carpet, how to view complaints in a different way, Women in Estate Agency and Clare's talk at the conference and what Men can learn from this as well as who inspires Clare.

SJ Taylor is the Group Operations Director at Preston Baker. SJ and I discuss what does exceptional prospecting look like, being part of a team, hunters, farmers and unicorns, outcome to service, from cradle to grave process, adapting to change, acceptance, awareness, listening, productivity, consequences and who inspires her.

Andy is a former England International Rugby player, having played under Sir Clive Wodward. Andy is now a performance coach helping people maximise their potential. Andy and I discuss his learnings from Rugby, overcoming challenges, knowing your why and purpose, what it takes to be a high performer, getting uncomfortable and taking action.

Nick is the first pioneer of IAD UK. Nick and I discuss starting out doing work experience to running his own buying agency, to becoming an Agent in France and building a team. We chat about fees, negotiation skills, implementation and mentors.

Steve is the Managing Director of Benjamin Stevens and has recently celebrated their 20 years anniversary. Steve and I discuss the lessons he has learned along the way, including engaging in the community, recruitment, what it takes to be a top performer, sales progression, block management, starting an auction department and who inspires him.

Matt is the MD of Nicol and Co Estate Agents and recently won Sales Agency of the year. Matt and I discuss how he went from a Junior in his first agency role to turning the branch into profit, opening his agency and going to 3 branches, building the culture, being memorable for the right reasons, being rooted in the community and the benefit of mentors.

Steve Green is a Director of Simply Green Estate Agents in Newton Abbot. Steve and I discuss starting off as a tea boy in his father's agency to being a branch manager, lessons working with his father to starting his own agency during Covid. We discuss changing the opinion of Estate Agents, working with schools, working with your local community and the power of social media.

Jacqui is the Co-Director of Plymouth Homes Residential Lettings and Regional Executive for ARLA Propertymark. Jacqui and I discuss going from being homeless to working in agency and then the reasons for starting her agency. We discuss the qualities you need to be a top perfomer, Renters Reform Bill and the benefits of ARLA Propertymark.

As Group Director of Property Management at Leaders Roman Group , Kim oversees the running of a large, national team of Property Managers who serve circa 60,000 landlords across the UK, whilst developing the division’s range of services for the benefit of new and existing customers. Kim and I discuss starting off as a 19 year old at Foxtons, followed by Countrywide and then her current role. We discuss what skills are needed for a property manager, people being at the heart of everything, what tech helps, growing and maintaining letting portolios and the power of having a mentor.

Jennifer is the Director of Harrington Brown in County Durham. Jennifer and I discuss how she bought the business in December 2020 and has grown the agency over the last two years sharing her challenges, obstacles and learnings. We also discuss the benefits of Agents Together and Women In Estate Agency Group, the power of networking, tech and more more.

Luke is the Director of Knightsbridge Estate Agents. Luke and I discuss how Luke went from being the weekend person to running Lettings and then sales, his learnings along the way, his thirst for learning, getting the average sale fee up from 0.94%, tech, community, charity and landlord events.

Carrie is the Lettings Director at Hunters, where she has worked for 20 years. Carrie and I discuss going from a negotiator to branch manager, It's all about the customer, becoming more confident, maintaining and growing your portfolio, using Tech as an accelaration, listening and communicating.

In this episode Luke and I discuss his learnings from being a negotiator to the youngest branch mananger, to setting up a business with Ben which has grown to 5 branches and owning a financial services business in 3 years. We discuss mission, values, Hat training academy and the amazing work Hat and Home are doing for Parkinsons UK having so far raised £50k.

Jim Parker is the MD of Fife Properties. Jim has recently returned from a week at Necker Island where he met Richard Branson as well as many other well known people. In this episode Jim and I discuss his learnings from the trip, how success leaves clues, how to grow and elevate yourself, how you define yourself, dreaming big and much more.

Toby is the General manager and Director at Reside Bath, as well as being a Propertymark Regional Executive and a mentor at Agents Together. In this episode Toby and I discuss his learnings from being a teacher, the power of social media, being mentored by Nathan Emerson, Landlord Evenings ,Women in Estate Agency and much more.

Regina is the Managing Director of Liberty Blue Estate Agents in Waterford. Regina has an incredible appetite for learning and implemention and has written a book, Smarter, Faster, Better shortly to be published. In this episode Regina and I discuss her lessons from working at a hotel, starting a business at 24, vision, values and mission, the importance of videos and google reviews, mentoring and loads more.

Neil is the owner of Village Estates in Radlett and has been an agent close to 40 years. In this episode Neil and I discuss pricing, thinking outside the box, the importance of a good lawyer, being a deal maker and much more.

I am honoured to be joined by two of Great Britain's finest Olympic athletes, Steve Backley OBE and Roger Black MBE. In this episode we discuss their 5 traits to be a top performer, mindset, marginal gains, getting comfortable being uncomfortable, knowing your why, success leaving clues, embracing failure, importance of collaberation and much more.

Leanne is the CEO of leading New South Wales boutique real estate group Laing+Simmons, and one of the real estate industry’s most respected and sought after commentators. She’s the only female CEO in real estate franchising in New South Wales and one of only a handful in Australia. Addressing the gender imbalance, empowering women agents and pushing towards industry-wide professionalism are all key passions for Leanne.
Leanne continues to pioneer industry firsts such as establishing a womens real estate networking group, and introducing counselling and employee assistance programs for Laing+Simmons team members, while serving on industry bodies and championing the growth of professionalism in the industry at large.
Her 35 years of experience covers the full spectrum of real estate services: residential sales, property management, retail management, commercial leasing, property development and franchise management In this episode Leanne and I discuss culture, core values, change, what success looks like, what it takes to be a top performer, mentoring, Women in Property and much more.

Sarah has been an Agent for over 10 years. Sarah and I discuss her journey from being a weekend viewing assistant to a letting negotiator to lister to area manager and the lessons learned along the way. We also discuss Women in Estate Agency and Agents Together.

Naomi is the Marketing, PR and Systems Co-Ordinator at Dawsons Estate Agents in Swansea as well as being a Regional Ambassador for Agents Giving, a Beaver Leader and on a working group for people with rare conditions. In this episode Naomi and I discuss how she manages her time, the exceptional charity and community work she does, giving back and leaving a legacy.

Chris Buckler is the founder of The Estate Agency. In this episode Chris and I discuss the value agents should be adding to the customer, out performing, out servicing, out negotiating, out learning, out knowledging your competition, actively listening, being the Estate Agent for life, role play and much more.

Nick is the MD of Duncan Yeardley Estate Agents. Nick took over the business in 2012 and has expanded recently from 2 offices to 5.  In this episode Nick and I discuss culture, resilience, how to adapt to a changing market, having a growth mindset, celebrating successes, what it takes to be a top performer and much more.

Dafydd co-owns Dafydd Hardy Estate Agents and Chartered Surveyors a privately run, independent business with 5 offices in Wales. In this episode Dafydd and I discuss the 3 P's, implementation, never being too old to learrn, being a mentor, looking for the next new idea, communication and learning from businesses outside the Estate Agency profession

Sarah-Anne is the Residential Letting Manager at MacLeod and MacCullum and has worked there for 20 years, starting off as a lettings negotiator and now managing a team of 5. In this episode we discuss reccruitment, the benefits of belonging to ARLA Propertymark, being organised, finding Landlords, dealing with stress, building a team and the wonderful work of Agents Giving.

Jason has many years of property & business experience, moved 1000's of clients, managed 1000's of landlords properties and helped multiple million pound businesses to thrive. In this episode Jason and I discuss his learning from opening his agency, recruitment, implementation, selling vs telling, mentoring, being a top performer, being client focused and much more.

Dan presents, trains, coaches and mentors current and emerging leaders/managers for the past 15 years and is the Author of the daily leadership blog designed to help leaders reach higher in 300 words or less. In this episode Dan and I discuss his new book he co-authored with John David Mann called The Vagrant, as well as what leadership means to him, what it takes to be a top performer, consistency, being a mentor, and much more.

Tessa runs Landlord Law Services Ltd a Landlord Law online service and provides online and face to face training and advice for landlords, letting agents and other property professionals both in the private and social sectors. In this episode Tessa and I discuss what are Landlords concerns, choosing the right letting Agent, legislation, Landlords selling, property inspections and much more.

Kayleigh works at Giggs and Co and asked to be a guest on the show. Kayleigh and I discuss her journey in agency and the lessons so far learned along the way, including building confidence, coping with anxiety, juggling with 2 young kids, strategy conversations, buiding relationships, trust and much more.

Mike is the Custodian of the multi-disciplined business, Sheldon Bosley Knight, which has 170 staff, 14 offices and 10 specialisms. In this episode Mike and I discuss the foundations of Estate Agency, colleagues being your greatest asset, responsibility and accontability, acquisitions and training.

Mary-Lou has recently been appointed Vice President of NAEA Propertymark and has been an Agent for over 20 years. In this episode Mary-Lou and I discuss her journey and learnings along the way including working in a family business, training, communication, reading prople, getting out of your comfort zone, memo of understanding and much more.

In this episode Matt and I discuss his recent trip to AREC, fees, going on appraisals, shadowing, feedback, personal development, implementation, fierce conversations and much more.

Alice and I discuss Alice's journey into Estate Agency, how acting helped, culture, recruitment, what it takes to be a top performer, personal brand, implementation and much more.

Stefanie has recently started her career in Estate Agency. Stefanie and I discuss why she became an Agent, her learnings so far, how being in retail has helped and much more.

John David Mann is a co-author of more than 30 books. John and I discuss his journey from musician to writer and the lessons learned along the way including what makes a great leader, managing egos and personalities, culture, goals and vision boards, keeping yourself and your team motivated, creating more value and sphere of influence and sphere of control. We discuss his series of books Go Giver with Bob Burg and Out of the Maze by Dr Spencer Johnson. Seth Godin, Roben Sharma and Gary Keller to name a few have given positive reviews of John's books.

Mark is a real estate agent with Remax Hallmark in Toronto. Mark and I discuss being an educator and the digital mayor, lifetime referral system, follow up, consistency, video, gaining inventory, fees and brand in today's world and much more.