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The Space Bar Podcast by Space 48

The Space Bar Podcast by Space 48

By Space 48
The Space Bar podcast from Space 48. We are a remote-first eCommerce agency who designs high performing, technologically superior eCommerce stores for global brands across retail.

We have teamed up with our eCommerce network of clients and tech partners to produce a focused podcast just for people working in our industry. Our aim is to share the latest news, tips and advice for growing your brand online and provide as much value as possible to the eCommerce community.

We hope you enjoy it and make sure you subscribe for the latest episodes and leave a review to let us know what you think.
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Go Global With Your eCommerce Mini Series - ShipperHQ Cross-border Shipping
Welcome back to the Go Global With Your Ecommerce mini-series on the Space Bar Podcast in partnership with BigCommerce. In episode 3, we're focusing on shipping and fulfilment in international ecommerce with our partner ShipperHQ and discussing how to deliver an Amazon style checkout experience to your international customers. We're joined by Quentin Montalto, COO, ShipperHQ, our eCom Platform partner and co-host of the series, Nicole Walker, Senior Partner Manager,  BigCommerce, and our host, Pete Robertshaw, Digital Commerce Consultant, Space 48. The insightful conversation covers the following: What's driving international growth for retailers  Important considerations for retailers when looking to start shipping internationally Success stories of businesses that are smashing international fulfilment Top tips for merchants to think about with their global delivery operations Thank you for listening to the Space Bar Podcast, please remember to subscribe, leave a review and share the podcast with your network. For more information about our Going Global Ecommerce series, please visit www.space48.com/internationalecommerce or find us on social media for the latest e-commerce content.
40:32
June 13, 2021
#16: Is Hyvä the future of Magento?
In this episode we discuss the changing landscape of Magento following the Adobe Summit with official updates on the future and we also discuss the future from the Magento Community. We breakdown the announcements, how the platform will change under the stewardship of Adobe and what this means to merchants, developers and agencies.  We also discuss Hyvä Themes and how it is shaking up the world of front end development in the Magento community, although the technology is new we discuss the back story with it's inventor, the reasons why it's so good to work with and the future roadmap for re-imagining the Magento front end theme. We have a special guest Willem Wigman who is a Magento developer and the Inventor at Hyvä Themes as well as Space 48's very own Technical Director Nick Jones and Magento Practice Lead Tomas Gerulaitis. Thanks you for listening to the podcast, please make sure you subscribe and give us some feedback in the reviews. Presented by Paul Casey, Digital Commerce Consultant at Space 48.
01:05:08
June 1, 2021
Go Global With Your eCommerce Mini Series - Adyen - Local Payment Options and International Expansion
Welcome back to the Go Global With Your Ecommerce mini-series on the Space Bar Podcast in partnership with BigCommerce. In episode 2, we're focusing on payment gateways in international ecommerce with our partner Adyen and discussing the need for local payment methods in each region, how these can affect conversion and some examples of retailers who are doing this really well. We're joined by Brian Mapley, Head of Mid-Market Sales, at Adyen, our eCom Platform partner and co-host of the series, Jim Herbert - General Manager, EMEA, at BigCommerce, and our host, Pete Robertshaw, Digital Commerce Consultant, Space 48. The insightful conversation covers the following: Local payment options Alternative payment options and conversion rates Success stories where businesses are nailing internationalisation Advice for retailers looking to expand internationally Thank you for listening to the Space Bar Podcast, please remember to subscribe, leave a review and share the podcast with your network. For more information about our Going Global Ecommerce series, please visit www.space48.com/internationalecommerce or find us on social media for the latest e-commerce content.
33:57
May 23, 2021
#15: BigCommerce Apps with Tom Robertshaw
In this episode we discuss the wonderful world of BigCommerce Apps with our Innovation Director Tom Robertshaw. We discuss the BigCommerce platform and how the app ecosystem works within the Open-SaaS approach to e-commerce plus all the learning along the way. We compare and contrast the process of building apps and extensions on other platforms Vs BC as well as share more about our future plans.  Tom is documenting the whole journey which is available on the Space 48 blog and he posts regular updates on his LinkedIn and Twitter. Episode content Why BigCommerce Apps? Mission: Being your second favourite app developer How we have approached the app development process Space 48 Hack day for BC apps Our Automated categories App is live on the BC app market Key learning and take aways Future roadmap for Space 48 Apps Thanks you for listening to the podcast, please make sure you subscribe and give us some feedback in the reviews. Presented by Paul Casey, Digital Commerce Consultant at Space 48.
31:24
May 16, 2021
Go Global With Your eCommerce Mini Series - Avalara - Taxes and Customs in International Ecommerce
Welcome to the Go Global With Your Ecommerce mini-series on the Space Bar Podcast in partnership with BigCommerce. In this episode, we are starting the series with taxes and customs in international ecommerce with our partner Avalara. We cover tax obligations, customs rules and regulations to consider when trading in new markets with:Mark Carpenter, Senior Manager, Strategic Alliances, at Avalara Jim Herbert - General Manager, EMEA, at BigCommerce & co-host Stephen Kenealy, Strategy Director, Space 48 & our hostThe insightful conversation covers the following: Businesses in lack of preparation for Brexit Common mistakes with the new regulations Success stories where businesses have pivoted their model Expanding into new markets post-Brexit Thank you for listening to the Space Bar Podcast, please remember to subscribe, leave a review and share the podcast with your network. For more information about our Going Global Ecommerce series, please visit www.space48.com/internationalecommerce or find us on social media for the latest e-commerce content.
33:09
May 9, 2021
#14: 5 Pillars for success in Considered Commerce journeys
In this episode, we discuss our Top 5 actionable tactics of how you can grow your e-commerce business if there is more of a considered customer journey involved.  For Vertices such as home furniture, white goods, electrical equipment or gadgets i.e. drones you need to adapt your approach and you will get advice on how you can improve from our team of consultants. Top 5 Tips for Considered Commerce journeys: Customer - Running regular customer research Acquisition - Focus on each stage of the funnel Operations - Selecting the right carriers Conversion - Conversion tips for considered commerce Technical - Missing 3rd parties to tech stack Merchants often find it difficult to create an amazing Commerce Experience at every level so we wanted to share some client challenges and solutions we have found over time.  Presented by Paul Casey and our two guests were Holli Barrett and Pete Robertshaw. Subscribe, leave a review and share with your network. All the Space Bar Podcast episodes are available at space48.com/space-bar-podcast
01:04:03
May 4, 2021
#13: Acquisition, Conversion & Retention Strategies For Home & Garden Retailers
In this episode we discuss the Home & Garden online retail vertical which in 2020 was estimated to have grown by over 20%. What makes Home & Garden different from other retail verticals and how do strategies for acquisition, conversion and retention of new customers differ from that of fashion or other verticals? We are joined by Mike Murray, MD and Founder of bed and mattress retailer, Land of Beds, to get his take on the strategies they employ to keep their customers engaged and how retention for them is focussed more around referrals. We are also joined by Claudia Ditri, Senior Partner Manager at Klevu who are an AI driven product discoverability company, providing enhanced site search and merchandising to retailers. We get Claudia's on how important site search plays in helping customers at every stage of their buying journey. Finally we are also joined by Oliver Lees, Head of Data & Insight at Space 48 to get his thoughts on how Home & Garden differs from other verticals and how retailers need to use alternative approaches to acquire new customers. Presented by Pete Robertshaw, Digital Commerce Consultant at Space 48.
01:02:22
March 28, 2021
#12: An interview with Brent Bellm, CEO of BigCommerce - Part 2
This episode is part 2 of our exclusive interview with Brent Bellm, the CEO of the eCommerce platform, BigCommerce. In this part, our MD Jon Woodall gets more into Brent's role at BigCommerce, why BigCommerce is different to the other eCommerce platforms out there and what his vision is for the business. We talk future expansion plans, the ecosystem that surrounds BigCommerce and how BigCommerce has pivoted during the Covid Pandemic. Brent also gives some great advice on what it takes to become a successful business leader and more generally, a success in your career. It really is an interesting insight into the future of BigCommerce and Brent's aspirations for the business and an episode not to be missed! Presented by Jon Woodall, MD of Space 48
38:51
March 24, 2021
#11: An interview with Brent Bellm, CEO of BigCommerce - Part 1
In this special 2 part episode, Space 48's Managing Director has a one on one intimate chat with the CEO of BigCommerce, Brent Bellm. We get to find out about Brent's childhood and his family history, what he got up to at school, college and university and what set him up on his path to being the CEO of one of the biggest eCommerce platforms in the world. We discuss who inspired Brent in his earlier years and what some of his earliest leadership roles were, which ultimately gave him the foundations to become the leader he is today. There was so much to discuss, we decided to split the interview over 2 parts so make sure you subscribe and watch out for the second episode dropping. This is an interview you do not want to miss. Presented By Jon Woodall, MD of Space 48.
40:02
March 21, 2021
#10: How Communities Drive Innovation in eCommerce - An Interview With Ben Marks
In a special bonus episode of the Space Bar Podcast, we have an exclusive interview with former Magento Evangelist, Ben Marks on the day he officially announced he had joined German based eCommerce platform Shopware. We get the inside scoop on his decision to join Shopware and what led to him moving on from Magento after nearly 7 years. We discuss his new role at Shopware and how he hopes to continue on his mission to promote Open Source eCommerce. We also discuss the importance of eCommerce communities in driving innovation within the digital industry and what the future of eCommerce communities will look like in a SaaS era. Is there still a place for communities to thrive and if so, where do we see these working well? If you're not sure if SaaS or open source is the way forward, we have an open discussion on where each technology fits in the market. Also giving their take on these topics are Tom Robertshaw, Innovation Director at Space 48 and Jon Woodall, Managing Director at Space 48. Presented by Pete Robertshaw, Digital Commerce Consultant at Space 48.
01:02:07
March 10, 2021
#9: The Push For A Gender Balance In Tech
On this special edition episode in honour of International Women’s Day, we’re discussing the subject of pushing for a gender balance in tech.  It’s no secret that there is a gender imbalance in the industry. We want to know what’s behind this gender imbalance and how can we encourage more women into the industry and the less represented roles? Our host, Erica is joined by three amazing women in the industry who all have their own experience to discuss what’s behind this gender imbalance and how we see things progressing. Our guests: Aggie Grabowska, Partner Manager at Shopify Plus Sam Sargison, Head of Digital & Corporate at Bettys Alex Devanna, Senior Project Manager at Space 48 Hosted By: Erica Mackay - Head of people and culture at Space 48
53:16
March 7, 2021
#8: Know Your Numbers! The Key to Digital Marketing Success in a Global Retail Business
In this week's episode we interview Cat Evans, Marketing Director at Tech 21 to get a behind the scenes look at what makes the business so successful and a personal insight into how Cat ended up in a marketing career, despite her interests being in a completely different area! We discuss her previous role at Amazon, and how if you didn't know and own your numbers, you wouldn't make a success of yourself.  We also discuss the transformation that Tech 21 has gone through in the past 12 months with a re-platform from Magento 2 over to Shopify Plus and get to understand the reasons that led to the move. We also get a valuable insight into what metrics Tech 21 look at on a regular basis to manage the business effectively. It's a great insight into a very successful business and more interestingly, how Cat's career has progressed and why she loves her job so much and her advice for anyone looking at getting into marketing. Presented by Pete Robertshaw, Digital Commerce Consultant at Space 48
59:50
February 21, 2021
#7: The changing face of retail
On this week's episode we're unpicking the top eCommerce stories of the past few weeks and discussing what is happening on the high street and what it will look like when we get out of the current lockdown. We specifically cover: 1. Primark 'refusing' to go online despite suffering a rumoured £1bn loss during the pandemic 2. The Boohoo acquisition of Debenhams 3, ASOS acquiring the Arcadia group brands such as TopShop, TopMan and Miss Selfridge. To help us dissect these stories, we're joined by industry experts Richard Marshall, the VP of Buying at Sweaty Betty, Gordon Newman, the Go To Market Director at Life Style Sports and also by Paul Casey, Digital Commerce Consultant and Co-Presenter of the Space Bar Podcast. Presented by Pete Robertshaw, Digital Commerce Consultant at Space 48.
01:00:33
February 7, 2021
#6: The early impact of Brexit on eCommerce
In this week's episode we have an open discussion around the impact we've seen so far of Brexit on both retailers and customers in the UK and in the EU. There's been so many stories coming out in the news over the past few weeks with consumers being hit with large duty and import tax charges, we wanted to get to the bottom of what's going on and how the trade deal is affecting merchants shipping into and out of the UK. We're joined by our guests Marc O'Donnell who is the eCommerce Manager at luxury country boot manufacturer and retailer, Dubarry of Ireland along with James Hayes, Director of Business Development at Parcelhub, who are a shipment aggregator helping merchants get the lowest rates on their parcel shipments, and Stephen Kenealy, Strategy Director at Space 48 to give his take on the Brexit trade deal and what the world is making of it all. You'll hear all about how Dubarry have been coping with the changes, the problems they've faced, what they're doing for their customers and how their business strategy is changing to cope with the new rules. You'll also hear some great insight into how the parcel carriers have had to adapt and the issues they're seeing which is leading to huge numbers of returned freight returned back to their source, as well as some great advice for retailers going forward. Make sure to leave us a review if you like what you hear and make sure you subscribe. Presented by Pete Robertshaw, a Digital Commerce Consultant at Space 48.
58:35
January 31, 2021
#5: Review of eCommerce in 2020 and Predictions for 2021
In this week's episode of the Space Bar Podcast, we're joined by Tom Robertshaw, Director of Innovation at Space 48 and Oliver Lees, Head of Data Insight. We review some of the eCommerce news stories from 2020 which you might've missed and we also discuss how 2020 will shape retailer's strategies for 2021. We also make some predictions for what 2021 will bring for retailers and technology developments we're hoping to see, including an insight into Oliver's innovative idea for online clothing returns - it's an episode you do not want to miss! As ever, if you like what you hear, please make sure you subscribe! Presented by Pete Robertshaw, Digital Commerce Consultant at Space 48
01:01:56
January 10, 2021
#4: I've got 99 problems but Front-End ain't one!
In this episode we are going to talk about how front end development has changed with Dan Davies who is a Commerce Interaction Designer from our CX Team and Peter Hicks who is a Technical Lead in one of our development squads. We cover a range of topics including: Changes to front end development over time Skills required (CSS, HTML, Javascript, React, Vue, Devops ) Tools and techniques (Task runners like Gulp, Grunt, Bootstrap ) Keeping up to speed (JS frameworks, CSS frameworks ) The importance of site speed (fine balance over what is easily fixed to stuff out of control like 3rd party solutions ) Expectations of clients and consumers ( Good UX, Fast site, look good, mobile friendly) How can we approach projects in different ways? (pattern libraries, wireframing, breaking down into components, working together early on rather than a big reveal after weeks of secrecy, developers in from the start, promotes ownership but also ensures what is being designed, requested can be done ) PWA and headless trends What is headless? What is a PWA? What are the benefits? What are the challenges? What is the difference between UX design and interaction design? What is the difference between design front end and engineering front end? What emerging technologies are important to learn as a developer? (react, ) What advice would you give an aspiring developer? We hope you enjoy the episode and please remember to subscribe and leave a review of the podcast.
59:27
December 22, 2020
#3: Human Commerce Experiences
In this week's episode, we're discussing the importance of offering a human element to the commerce experience and what that actually means for customers and retailers. We also discuss common pain points for customers during the commerce journey as well as discussing some great retailers who are really getting this right for their customers. If you enjoy this episode, make sure you subscribe and please leave us a review! Host: Pete Robertshaw, Digital Commerce Consultant at Space 48 Guests: Holli Barrett, Head of CX at Space 48 and Katy Collins, Head of Partnerships at Threekit.
54:20
December 13, 2020
#2: Adapting to change in 2020
In this episode we discuss the rollercoaster year that has been 2020 with Jon, Stephen, Erica and Paul. Like most companies, Space 48 have had to adapt to a lot of change this year and we focus in on the key challenges and opportunities that we have been able to capitalise on. We hope you enjoy the episode and please make sure you subscribe and leave a review with your feedback. Host - Paul Casey - Digital Commerce Consultant Jon Woodall - MD & Founder Stephen Kenealy - Strategy Director Erica Mackay - Head of People & Culture
01:06:12
December 6, 2020
#1: Top 5 E-commerce Stories in November
Welcome to the Space Bar. This is the podcast by Space 48 made for the e-commerce community. The main topics we are going to discuss in this episode are: Black Friday 2020 Tech Partner Investment Updates The TikTok & Shopify Deal BigCommerce’s Open Source Checkout Space bar podcast launch This is a new podcast so please support us by leaving a review and share the podcast with your network. Host: Paul Casey Guests: Tom Robertshaw and Pete Robertshaw
01:02:08
November 29, 2020