One-To-One

How Hockey Education Reaching Out Society (HEROS) builds consistent community engagement by creating barrier-free experiences.

How customer-facing teams can get past misalignment and conflict to create stellar CX.

How an employee-first mindset results in great CX and how leaders can inspire their teams to serve customers better.

Twilio's Kristine Chin joins us on One-to-One and shares some great insights into what CX looks like for large enterprise companies. We talk about how CX plays a role in the new age of customer loyalty and how to ensure stellar CX across a large organization.

Arcade's Andre Riley shares some tips on getting employees excited about creating great customer experiences.

David Kain, President of Kain Automotive, explains how experience is the new brand and what that means to modern sales teams.

Learn more about Kain Automotive: https://kain.auto/

Michelle Denogean, CMO at Roadster, explains how retailers can bring their sales process into the 21st century.

Learn more about Roadster: https://roadster.com/

Ryan Smyth, CFO at Carbon60 Networks, explains the importance of leadership's buy-in and support when it comes to customer-centricity.

Bryan Pearson, Author, Forbes Contributor, and former CEO of LoyaltyOne, explains the nuances of customer loyalty and what brands can do to get more from their customer base.

Gerd Eberhardt, Head of Product Management at NTS Retail, shares some insights on product management's role in retail and how it impacts customer experience.

Adam Baggs, CEO of Maplewave, shares insights on what streamlining customer experience means in the context of digitization in the COVID era.

In part two of this special episode, Stacy Hamer, VP of Client Experience at iQmetrix, explains what makes or breaks a leader during a crisis. She also details how her own leadership style has changed as a result of the pandemic.

In part one of this special episode, we chatted with Stacy Hamer, VP of Client Experience at iQmetrix, to get a definitive take on the current and future state of wireless retail. She explained how the crisis will forever change consumer behavior and provided some examples on how wireless retailers should adjust to remain relevant.

In part 2 of this special episode, Dave Snyder, President of Pono Learning, digs into what your employees expect from you as a sales leader and how to maintain a thriving culture despite working from home.

Stacy Hamer is the VP of Operations at iQmetrix. She has spent her career in wireless retail. Her passion for customer experience really shines bright in the episode. She gave some great examples of how retailers are getting creative in the competitive telco market, easy ways of going the extra mile for a customer, and explained how to build self-confidence as an up-and-coming telco professional.

Brice Scheschuk is the co-founder of Wind Mobile (now Freedom Mobile) - the Canadian equivalent of a telco disrupter like T-Mobile or Metro PCS in the US. After a 10-figure exit, he’s been investing in the innovation ecosystem as a Managing Partner at Globalive. He shares his roller-coaster story of starting Wind Mobile and how he punched above his weight in a stagnant telco market.