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Steven's weekly podcast

Steven's weekly podcast

By Steven Van Belleghem
Steven is a thought leader on the transformation of customer relations and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital world. His talks inspire companies about the smart usage of technology in the customer relationship without forgetting the human side of business. His keynotes are mind stretchers for business leaders. A very energetic and pragmatic keynote speaker, Steven shares his vision in speeches and workshops around the world.
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Steven's week 122: News about Walmart and Google Assistant, Facebook and Burger King!

Steven's weekly podcast

Steven’s week 175: News about Disney+’s experiment, Amazon Care and more
Welcome everyone! Disney+’s Mulan experiment is a massive success, Walmart is still in the TikTok race, Amazon may go public with its healthcare service, the big tech companies tackle discrimination on social networks, a cheaper Tesla is coming up and Microsoft wants to introduce a mental health monitor in Teams app. Enjoy!
September 25, 2020
Steven’s week 174: News about Singapore contact tracing, Facebook Campus and Ray-Ban smart glasses
Hey everyone, welcome to Steven’s Week #174! Singapore is looking at Bluetooth technology to improve COVID contact tracing, Oracle and TikTok finally close data storage deal, citizenM introduces ‘Netflix for hotels’, Apple wants to become our personal healthcare assistant, while Facebook gets nostalgic with Facebook Campus and partners up with Ray-Ban for their first smart glasses. Enjoy!
September 18, 2020
Steven’s week 173: News about Wonder Lab, Apple's new keyboard and China blocks TikTok sell-off
Welcome everyone! In this week’s show: Walmart creates spectacular virtual toy store Wonder Lab, Apple is saying goodbye to the traditional computer keyboard, Amazon launches Alexa for Residential to help out in maintenance issues, China blocks the TikTok sell-off and can management books have a soundtrack? I sure think so! 😉
September 11, 2020
Steven’s week 172: News about TikTok acquisition, Facebook Horizon and more!
Welcome back everyone! In my first episode after the summer break, I talk about Walmart entering the TikTok acquisition race, the Toyota-backed company SkyDrive testing a flying car, Zoom’s unbelievable financial results, Netflix will start offering first episodes for free, and Facebook will publicly test its VR platform Horizon. Enjoy!
September 4, 2020
Steven’s week 171: News about Google fact-check labels, Facebook ad boycott and more!
Hey everyone, welcome to the last show before my summer break! In this week’s update: Google introduces a fact-check label for images, some big brands are launching a Facebook ad boycott and Google’s ad revenues drop for the first time in its entire history. See you in September!
June 26, 2020
Steven’s week 170: News about Facebook payment service, Tencent city in China and more.
Hello again! In this week’s show: an exciting telco-finance blend by Belfius and Proximus, WhatsApp payment services, Fitbit launches a ‘ready for work’ check, Instagram has become a main news source, Tencent is building a car-free city, the Boston Dynamics Spot robot is on sale and marketing will become even more digital post-pandemic. Enjoy!
June 19, 2020
Steven calls with Jon Bird
In this episode Steven talks to Jon Bird. Jon Bird is CEO of leading marketing communications agency VMLY&R in Australia and New Zealand, and is also a global advisor to VMLY&R's retail and commerce practice.
June 14, 2020
Steven’s week 169: News about IBM's decision about facial recognition, booming bots and more.
Hey everyone! Find out why IBM will no longer allow governments to us its facial recognition technology, learn how corona has given last mile delivery robots a tremendous boost and discover why AliExpress is counting on an army 100,000 influencers to recover from the crisis. Stay safe and see you soon!
June 12, 2020
Steven’s week 168: News about Amazon growth, online bank services, Nuro pharma deliveries and digital healthcare boost
Hi everyone! In this week’s show: Amazon is now the fourth-largest delivery service in the Sates, UK banks failed to get their digital services on point during the crisis, Nuro driverless cars are doing medical deliveries and the digital healthcare market is booming worldwide. Take care!
June 5, 2020
Steven’s week 167: News about Twitter fact-checks Trump and Tencent cloud investment
Hey everyone, welcome to a new update! This week, we saw how Twitter is finally standing up against the misinformation in Donald Trump’s tweets and Tencent announced an enormous investment in cloud services to compete with the big UC companies. See you soon!
May 29, 2020
Steven’s week 166: News about Facebook Shops, Apple’s AR glasses and more!
Welcome to a new update! Facebook enters the e-commerce market with Facebook Shops, TikTok appoints former Disney+ CEO, Apple’s AR smart glasses prototype leaked and Walmart successfully transformed its logistic process during the pandemic. Enjoy!
May 22, 2020
KEYNOTE Domino's Pizza transformed their strategy to become the fastest and the easiest place to order pizza
Domino's pizza outperformed companies like apple, facebook and google on the Stock market. It is crazy. Because domino's pizza did NOT change the world. They have been making pizza for decades and probably will remain making pizza for the decades to come. So, what happened.  Well, they transformed their strategy. A number of very simple consumer insights and a very clear ambition changed the company.  Listen to this video and see what happens if you make it TOO easy to order pizza! 
May 18, 2020
Steven's week 165: News about Twitter, Google Sidewalk Labs and Amazon's grocery service!
Welcome everyone! In this week’s show: Twitter employees can decide to work from home ‘forever’, Google is shutting down smart city project Sidewalk Labs and Amazon is finally handling its grocery service waiting list. See you next week!
May 15, 2020
KEYNOTE You cannot go far enough in giving autonomy to your client facing teams members
There is a lot of talk about empowerment. Well, the truth is, most companies don't go far enough. It's about trust. Trusting your people to do the right thing for the customer. I believe that you cannot go far enough in giving authority to your client facing people. In this short clip from one of my keynote, I give several examples of companies that are succeeding in this.
May 11, 2020
Steven's week 164: News about Twitter, Shopify & TikTok
Welcome everyone! Remote working might be here to stay, Twitter wants us to revise strong language, Shopify launches its own Shop app and TikTok reaches a staggering 2 billion downloads. Enjoy the video & stay safe!
May 8, 2020
KEYNOTE Customer Experience in B2B markets
How we could reinvent B2B customer experience? By reverse engineering the customer’s needs back to today and creating specialized AI technologies to meet them.
May 4, 2020
Steven's week 163: News about Zoom, YouTube, podcasts and much more!
Hey everyone, welcome to my new update! On this week’s show: online doctor consultations are booming and Zoom user numbers keep on mounting, YouTube is planning a virtual film festival and the big tech companies are showing impressive growth results, while podcasts are clearly missing their commuting listeners. Stay safe & see you next week!
April 30, 2020
KEYNOTE Strategies to compete in a tech platform dominated world
Amazon’s dominance has created a devil’s dilemma for their competitors: should they attack the giant, work together or focus on their own customer relations? Watch the full video from one of my keynotes to find out more.  Steven Van Belleghem is a global keynote speaker, talking about the future of customer experience.
April 27, 2020
Steven's week 162: News about Lego, Netflix, Facebook and Alibaba
Welcome everyone! Lego is helping health care workers, while Netflix releases astonishing subscriber figures. Meanwhile Facebook enters the Indian telecom market, Alibaba announced a massive cloud infrastructure investment and consumers expect brands to change their communication tone. Stay safe, and see you next week!
April 24, 2020
Steven calls with Phillippe Rogge
In this episode Steven talks to Phillippe Rogge. CEO Microsoft East and Central Europe
April 20, 2020
Steven's week 161: News about Amazon, Airbnb and, Apple and Google
Welcome to a new show! Amazon can’t keep up with increased demand, while Airbnb and are struggling, and rivals Apple and Google join forces to develop a tracking app. Enjoy, and stay safe!
April 17, 2020
Steven calls with Tom Debruyne
In this episode Steven talks to Tom Debruyne Founder SUE Behavioural Design & Behavioural Design
April 13, 2020
Steven's week 160: News about Bpost, Zoom, Amazon Prime Day, Disney Plus and the One World home concert
Welcome to a new Steven’s Week! Bpost sent 1,5 million virtual postcards, Zoom user numbers are going through the roof, Amazon Prime Day postponed, the One World home concert is going to be the biggest online event ever and Disney Plus gains 20 million subscribers in 4 weeks! Stay safe!
April 10, 2020
KEYNOTE The world needs trusted gatekeepers / keynote at Obama event Amsterdam
Tech companies have always been focussed on world domination. Now, they are facing a new challenge: becoming a trusted gatekeeper.   Watch the full video from this keynote to find out more!  This is a short insight from Steven Van Belleghem. Steven Van Belleghem is an international keynote speaker and author.
April 6, 2020
Steven's week 159: a new corona-themed episode of Steven’s Week!
Welcome to a new corona-themed episode of Steven’s Week! Grocery delivery services like Instacart are booming, Decathlon is donating its full-face snorkeling masks to hospitals and virtual Zoom backdrops have become a new ad platform. Stay safe, and see you next week!
April 3, 2020
KEYNOTE Easy years of digital are behind us, next challenges are more complex
The past 10 years were really exciting, many cool new interfaces changed the daily life of all of us. But when I look ahead, I feel the next  10 years bring more complex challenges than the past 10 years.  In this short keynote, I give examples from the world of mobility, healthcare and other industries. Giving concrete examples of Starbucks and Amazon to illustrate my point.  This is a short part of a keynote presentation by Steven Van Belleghem. Steven Van Belleghem gives keynotes about the future of customer experience.  Check out for more information.
March 30, 2020
Steven's week 158: positive stories from companies around the world!
Welcome to a new COVID-19 edition, focusing only on good news! More and more companies are producing disinfecting gels, Coca-Cola is using ad budget to support communities in need, JBC shares online TikTok advice, kids are sharing free personalized post cards and smart restaurant deliveries are booming! See you & stay safe everyone!
March 27, 2020
Steven Talks: Interview with the management team of Centraal Beheer
I had the pleasure of interviewing the management team of Dutch insurance company Centraal Beheer. They are an excellent example of an organisation that is completely reinventing its customer experience. They are evolving from selling products to becoming a services company. I love their approach of becoming a partner in their customers’ lives. Their objective is to become a partner in life and they have some excellent consumer cases that illustrate the efficiency of their strategy.
March 27, 2020
Steven calls with prof. Filip Caeldries
In this episode Steven talks to professor Filip Caeldries. Professor of Strategy and Organization. TIAS School for Business and Society – Tilburg University (NL)
March 23, 2020
Steven's week 157: Companies across the globe are helping people during the COVID-19 crisis!
Companies across the globe are helping people during the COVID-19 crisis! Big news media have taken down paywalls for corona coverage, Materialise released a 3D-print design for a hands-free door handle, Apple Card payments are suspended, LVHM is producing hand sanitizers instead of perfume, Microsoft offers Teams for free, Alibaba donates 500.000 mouth masks and Amazon wants to hire 100.000 people to manage extra demand. Stay safe everyone!
March 20, 2020
Steven's week 156! News about Amazon Go, CVS pharmacies and much more
Welcome to a new show! Amazon Go is licensing its cachierless technology to other retailers, CVS pharmacies start offering a free prescription delivery service and Amazon is working on a secret ‘Gesundheit’ project to cure the common cold. Stay safe everyone, and see you next week!
March 13, 2020
Steven's week 155: News about Alibaba and the coronavirus, LinkedIn Stories, Amazon Go & much more!
Hi everyone! In this week's show: Alexa answers medication questions, LinkedIn introduces stories, Alibaba’s AI helps to diagnose the coronavirus, Amazon Go is trying out a full-size grocery store and Google’s self-driving car project raises a staggering $ 2.2 billion VC.
March 6, 2020
Steven's week 154: News about an Apple tool, Boring Company, China & the coronavirus and LendingClub
Welcome to a new Weekly! Apple’s Quick Look tool lets you shop directly in AR, the first Boring Company tunnel is almost complete, the richest man on earth is investing $ 10 billion in the planet, AI is helping China get a grip on the coronavirus and fintech company LendingClub acquires a traditional bank. See you in 2 weeks!
February 21, 2020
Steven's week 153: News about the Coronavirus, the US, SpaceX and a reunion in VR!
Welcome everyone! In this week’s show: the Coronavirus crisis is giving high-tech innovation in China a boost, the US may be looking to buy Nokia or Ericsson in order to compete in the 5G race, SpaceX is suggesting a Starlink spin-off and a controversial mother-daughter reunion in VR is raising ethical questions. Enjoy the episode!
February 14, 2020
Steven's week 152: News about Amazon Prime, Grab, Disney Plus, Unilever, Spotify and Alexa voice.
Welcome everyone! Amazon Prime’s growth reaches 150 million subscribers, tech giant Grab acquires Bento Invest, Disney Plus hits 29 million users, Unilever launches personal Ben and Jerry’s deliveries, Spotify boosts podcasts with The Ringer purchase and brands can create their own Alexa voice. Hope you like it!
February 7, 2020
Steven's week 151: News about the battle against the coronavirus, Apple, Pinterest and P&G!
Hi there! In this week’s show: local 5G networks help fight the coronavirus, Apple announced its highest quarterly revenue ever, Pinterest launches an AR tool to try on your pins and Procter & Gamble wants to create its own tv series to get P&G brands on streaming platforms. Enjoy!
January 31, 2020
Steven's week 150: News about Tesla Model 3, Fitbit and GM Cruise
Hi everyone, and welcome! Tesla Model 3 is crushing its (German) competitors, Fitbit data may predict flu outbreaks and GM Cruise introduces a whole new self-driving car concept. Enjoy the episode and see you next week!
January 24, 2020
Steven's week 149: News about Facebook AR glasses ambition, DNA testers 23andME, Walmart and Amazon
Welcome to a new episode! Facebook reveals its AR glasses ambition, DNA testers 23andME are disrupting the healthcare sector, Walmart introduces inventory robots and Amazon is going Dutch. Enjoy!
January 17, 2020
Steven's week 148: News about SpaceX Starlink satellites, Alexa, Samsung, Instagram and Amazon
Happy New Year from Las Vegas! In the first show of 2020: 60 new SpaceX Starlink satellites launched, new Alexa and car manufacturer partnerships coming up (including Lamborghini!), Samsung presents its revolutionary AI fridge, Instagram’s active user growth is dropping and offline Amazon stores are opening in India. See you next week!
January 10, 2020
Steven's Week 147: news about PewDiePie, Lyft, Apple, Amazon and Disney+
Welcome to my last Weekly of the 2010’s! In this episode: YouTube-star PewDiePie takes a break, Lyft is entering the car rental market, Apple offers free DNA test to its employees, Amazon says goodbye to FedEx, but teams up with Apple and Google to make smart home tech more compatible and Disney+ can’t threat Netflix (yet). See you in 2020!
December 20, 2019
Steven's week 146: News about Netflix, Tesla, Walmart and Pirate Bay
Hey everyone! In this week’s show: Netflix calls the shots in Golden Globe nominations, Tesla shows its Cybertruck trailer, Walmart is testing autonomous grocery delivery and Pirate Bay enters the streaming market. Enjoy and see you next week!
December 13, 2019
Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
Welcome! There is a portable Amazon Echo for the Indian market now coming up, Black Friday and Cyber Monday are breaking records, but Singles Day is still number 1 by far, and Daimler is pilot-testing self-driving Mercedes taxis in California. Enjoy the episode!
December 6, 2019
Steven's week 144: News about Didi, Virtual Reality, Netflix, Alexa and Amazon
Welcome to a new show! This week I’m talking about Chinese car service Didi introducing in-car 5G hotspots, a VR headset experiment on cows, how Netflix is trying to join the Oscars race, and the important merge of Alexa and Amazon’s AWS cloud platform. Enjoy!
November 29, 2019
Steven's week 143: News about Amazon Go, Google Assistant, SoftBank and TikTok
Hi everyone! Amazon Go stores will be growing to supermarket size, Google Assistant is experimenting with a personalised news feed, SoftBank is planning a merge of Japanese messaging app Line and Yahoo Japan, and TikTok is moving into social commerce by introducing in-app sales.
November 22, 2019
Steven's week 142: News about Alibaba, Apple Card, Instagram, Amazon and Disney+
Welcome to a new show! This week: Alibaba smashes the Singles Day sales record, Apple Card accused of discriminating women, Instagram is copying TikTok, Amazon wants to open a physical grocery store, Disney+ is an instant hit and Instagram starts hiding likes. Enjoy!
November 15, 2019
Steven's week 141: News about Google, Twitter, Uber and Alipay
Welcome to a new episode everyone! This week, I discuss Google’s acquisition of Fitbit, Twitter’s ban of political ads, Uber’s future plans and how mobile payments in China just got easier for tourists. Enjoy!
November 8, 2019
Steven calls with Tony Chocolonely
In this episode he talks to Tony Chocolonely
November 4, 2019
Steven's week 140: News about OpenAI, Mark Zuckerberg, Netflix, Google & Libra
A new episode of my weekly video: Mark Zuckerberg gave a speech about the possibility of free speech on Facebook, London opened the world’s first AI bar, the streaming wars are pushing Netflix to raise more money, OpenAI’s robot hand solves a Rubik's Cube one-handed, Google creates a quantum computer and Mark Zuckerberg's Libra Testimony got pretty intense. Enjoy the show & see you in two weeks!
October 25, 2019
Steven’s week 139: News about Facebook, Fortnite, Oracle and Google
Hey everyone! In this week’s show: Facebook’s Libra project loses support, Chinese people trust robots more than their bosses, Fortnite blacks out (but not really) and Google introduces Pixel 4 with a cool radar chip user interface.
October 18, 2019
Steven calls with Herman Toch
In this episode he talks to Herman Toch
October 14, 2019
Steven’s week 138: News about John Hancock & Apple Watch, Tik Tok, Apple, Google and Waymo
In this episode of Steven’s week: life insurance provider John Hancock made a cool deal with Apple Watch to reward active people, Tik Tok puts safety first by banning all political ads, streaming business is becoming more aggressive, Apple will soon come out with an AR accessory for iPhones, Google looks set to re-enter social media and the autonomous vehicle company Waymo announced they’ll be 3D-mapping the city of Los Angeles. Enjoy the show!
October 11, 2019
Steven calls with Tien Tzuo
In this episode Steven talks to TIen Tzuo, CEO of Zuora.
October 7, 2019
Steven's week 137: News about Volkswagen, Amazon, Mark Zuckerburg vs. Tik Tok and Google Assistant
Welcome to a new Steven’s Week! In this episode: Volkswagen introduces its car-boot delivery service We Deliver in the UK, Amazon wants to offer Go technology to third parties, Tik Tok is making Mark Zuckerberg nervous and Google Assistant is finally starting to handle its privacy issues. Enjoy the video!
October 4, 2019
Steven’s week 136: News about Walgreen, Apple, LinkedIn, Tesla, Facebook, Amazon Echo and Mark Zuckerberg’s new VR tool.
In this week’s update: Pharma retailer Walgreens launches drone delivery in the US, Apple opens up Siri to third-party developers, LinkedIn tops digital trust report once more, Tesla reveals million-mile battery, Facebook acquires mind-reading interface CTRL-Labs, Amazon Echo Show can identify objects and Mark Zuckerberg shows his new VR tool. Enjoy!
September 27, 2019
Titel: STEVENS WEEK 135: News about neobanks, Google's driverless car, voice assistance and Mercedes
Welcome everyone! In this week's show: neobanks are skyrocketing, Google’s driverless car Waymo is taking pole position in the US, the privacy issue of voice assistance keeps on concerning people and Mercedes is no longer investing in R&D of combusting engines. Enjoy and please check out my new (free!) e-book on my website.
September 20, 2019
Steven's week 134: News about Facebook, streaming music and Apple TV+ with Netflix
Hey guys, welcome to a new episode! Facebook announced extra AI investments in the fight against fake videos, streaming revenues are dominating the music industry more than ever before and Apple TV+ is ready to take on Netflix.
September 13, 2019
Steven's week 133: News about Didi robotaxi service, Nike, Disney+, Facebook and new iPhone
Here we go again, my first weekly after the summer break features the Didi robotaxi service in Shanghai, Nike’s new Huarache snekers which can be unlaced by asking Siri, Disney+ is looking to become a massive hit, Facebook is considering hiding likes and rumours about a new iPhone for less than € 400 are getting stronger.
September 6, 2019
Steven's week 132: News about Amazon, the Harry Potter AR game, Apple and Google's Sidewalk Labs
Welcome to the last update before the summer break! Amazon wants to use drones in a new surveillance system, the Harry Potter AR game is failing to meet expectations, Apple acquires self-driving startup and Google reveals very promising plans for the development of Sidewalk Labs in Toronto. Enjoy the summer, everyone!
June 29, 2019
Steven's week 131: News about Amazon, Uber Eats and McDonald's, Libra, YouTube and Alexa
Hey everyone! In this week's show: Facebook launches Libra cryptocurrency, Uber Eats and McDonalds partner up for drone deliveries, Amazon’s acquisition of Whole Foods is not the success they hoped for, deepfake technology is becoming extremely convincing, YouTube launches a cool AR tool for makeup testing and Alexa can predict heart attacks! Enjoy!
June 21, 2019
Steven's Week 130: News about Spotify, Wallmart, Amazon and insurance startup Lemonade
Welcome to a new update on marketing and technology! In this week’s episode: Spotify closes a podcast deal with the Obamas, Wallmart is testing in-home grocery deliveries, Amazon is launching a fashion app to find clothes online based on your photos, insurance startup Lemonade is coming to Europe and research shows that the patience of online consumers is limited to just three clicks.
June 14, 2019
Thinkers50 interview about Automation, AI and the Customer Experience
I did a podcast with Thinkers50. They were so kind to let me share it with you. Thanks for having me. 
June 7, 2019
Steven's week 129: News about Facebook's Libra, Amazon's Echo Show 5 and Amazon's iTunes
Welcome to a new update! While we’re getting more details about Facebook’s cryptocurrency Libra, many big banks are introducing their own form of cryptocurrency. Amazon launches the lower-priced Echo Show 5 and Apple waves goodbye to iTunes. Enjoy!
June 7, 2019
Customer experience in a world of AI platforms
A bonus-episode.
June 3, 2019
Steven's Week #128: News about Facebook, Amazone Alexa & 5G Technology
Welcome to a new episode! BBC reported that Facebook will launch their own cryptocurrency, Amazon talked about the future of Alexa and announced three important items they want to work on and 5G is moving rapidly in South Korea. Hope you enjoy!
May 31, 2019
Steven's Week #127: News about Amazon, Deliveroo, ByteDance & The Boring Company
Welcome to a new update! An interesting new investor for Deliveroo, there’s a new music streaming service by Chinese tech company ByteDance coming up, Amazon’s private labels aren’t effecting the sales of third party sellers on the platform and the Boring Company has some very exciting plans in Las Vegas. Hope you enjoy it!
May 24, 2019
Steven's Week #126: News about SpaceX, Uber, Google Assistant & 5G Technology
Welcome to a new show! In this week’s update: Uber’s recent stock market adventures, SpaceX’s launches the first satellites in the light of its Starlink mission, Google Assistant is entering a new phase and the 5G war between Donald Trump and China keeps on escalating.
May 17, 2019
Steven's Week #125: News about Tencent, Singapore fintech, Amazon & 5G Technology
Hello from China! In this week’s update: Singapore wants to introduce a virtual bank license to boost innovation in fin tech, Chinese tech giant Tencent is using AI to help diagnose and treat MS or Parkinson’s disease faster, the US urges the UK to boycott Huawei’s 5G services and Amazon Go agrees to accept cash payments in the States. Enjoy!
May 10, 2019
Steven calls with Rudy Moenaert
In the past weeks Steven called with 6 people with a great interest in technology, data, ... In this last episode he talked with Rudy Moenaert, professor of strategic marketing.
May 7, 2019
Steven's Week 124: news about Alibaba, Marriott, Apple, Sainsbury's and Facebook
Welcome to a new Steven's Week! The topics of this week's episode are Alibaba doubling their volume for Tmall, Marriott starting with a home rental offering, Apple revealing their quarterly results, Sainsbury’s launching their first cashless store and Facebook announcing big plans at the F8 conference. Enjoy!
May 3, 2019
Steven calls with Thierry Geerts
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode he talks to Thierry Geerts, CEO of Google Belgium.
April 30, 2019
Steven's Week 123: News about Facebook, Google, Uber and JcPenney
Welcome back everyone! In this new episode: Facebook has confirmed it’s working on a digital voice assistant and released some impressive user and sales figures, Google’s smart city project Sidewalk Labs is being criticized for openly communicating about their data collection, we are seeing huge new investments in the development of driverless vehicles and Apple Pay is experiencing trouble in US retail.
April 26, 2019
Steven calls with Pascal Coppens
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode I talk to Pascal Coppens, China expert at Nexxworks.
April 23, 2019
Steven's week 122: News about Walmart and Google Assistant, Facebook and Burger King!
Welcome everyone! Walmart and Google Assistant partner up for voice shopping, Facebook wants to launch a specific news tab and Burger King and Nestlé are both experimenting with non-beef burgers: the Impossible Burger and the Awesome Burger. Enjoy the Easter Holiday!
April 5, 2019
Steven calls with Ken Hughes
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... In this episode I talk to keynote speaker Ken Hughes.
April 2, 2019
Steven's week 121: News about McDonalds, Apple and the success of cash-free stores in the US
 Welcome everyone! In this week's show: local governments in the US aren't very excited about the success of cash-free stores, McDonalds acquires a big data company for a more personalized experience and what can we expect from Apple TV Plus and the rest of Apple’s new services?
March 29, 2019
Steven calls with Tom De Ruyck
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... This is the second episode with Tom De Ruyck, managing partner of Insites Consulting.
March 26, 2019
Steven's week 120: News about Whatsapp, Instagram, Volvo and Nvidia!
Welcome everyone! In this week’s update: WhatsApp is preparing to launch a mobile payment service, Instagram is on its way to becoming a social shopping platform, Volvo announced a set of smart safety features and Nvidia’s AI software turns simplistic drawings into photorealistic landscapes.
March 22, 2019
Steven calls with Leslie Cottenjé
In the coming weeks Steven will be calling with 6 people with a great interest in technology, data, ... This is the first episode with Leslie Cottenjé, CEO of Hello Customer.
March 19, 2019
Steven's Week 119: News about Apple, Airbnb & Amazon
Welcome to a new update! In this week’s show: rumors say that Apple will launch an AR headset, Airbnb is acquiring the booking site HotelTonight and Amazon is looking for foreign developers to introduce Alexa in more non-English speaking countries. Enjoy!
March 15, 2019
Steven's Week 118: News about Target, BMW and Daimler, VW and Ford, Disney and Meituan!
Welcome! In this week’s show: retailer Target gives its brands a spot on their website, BMW and Daimler are working together to challenge companies like Uber, while Volkswagen and Ford join forces in their development of driverless cars, Asia is dominating the top 50 of innovative companies and Disney wants a bigger share of streaming service Hulu. See you after my one-week break!
March 1, 2019
Steven's week 117: News about P&G Apple, Amazon, Elon Musk and Google!
Welcome to another Steven’s Week! P&G is getting ready for a world without ads, Apple could be launching its own video streaming service, Amazon is investing $ 700 million in an electrical vehicle startup, Elon Musk won’t release the AI algorithm used to write a novel and Google might be starting a streaming service for video games. Hope you enjoy the update!
February 25, 2019
Steven's Week 116: News about Colruyt, Google, LinkedIn, Apple and Walmart!
Welcome! In this week’s episode: Colruyt and Google partner up for voice-assisted commerce, LinkedIn is about to launch live video streaming, Apple wants to introduce facial recognition to unlock cars and Walmart wants to create an advertising platform around its retail service. Enjoy!
February 15, 2019
Steven's Week 115: News about Ikea, Warby Parker, a new law in New Jersey and Fortnite!
In this episode of Steven’s week: Ikea is testing a new business model of furniture rentals, Warby Parker developed an app to try on new glasses, New Jersey is swimming against the tide by forcing retailers to accept cash payments, while Fortnite was throwing a virtual party which 10 million avatars attended. Enjoy the show!
February 8, 2019
Steven's week 114: News about Wallmart, Facebook, Volvo and Disney!
Welcome to a new show! Wallmart no longer needs Google to fight Amazon, Facebook keeps on growing but is criticized after paying kids for data access, Volvo will test its driverless concept car on Swedish roads and Disney’s streaming service is in for a though ride.
February 1, 2019
Steven's Week 113: Exciting news from Microsoft, Amazon and Google, Waymo, Boeing and Netflix!
Welcome to a new Stevens’s Week! Lots of exciting tech news: Microsoft will be using its AI assistant Cortana to support Amazon and Google, Waymo openly shares the flaws of its self-driving vehicle services, Amazon launches delivery robots while Boeing presents a flying car and Netflix announced it will invest even more in original content in 2019. Enjoy!
January 25, 2019
Steven's week 112: News about AT&T and Magic Leap, Caper, Bytedance challenges WeChat and Nike
Welcome to the new update! In this episode: AT&T and Magic Leap create business solutions with augmented reality together, half of the robots were fired in a Japanese robot hotel, Caper designed smart carts to take cashier-less stores to the next level, Chinese tech company ByteDance made a social app to challenge WeChat and Nike presented self-lacing smart sneakers just like in Back To The Future – finally!
January 18, 2019
Steven's week 111: News about Apple, Audi, Disney, AI algorithms and Amazon Go stores
Happy 2019 everyone! Welcome to the first show of the year, featuring Apple’s move to make iTunes available for Samsung, an Audi and Disney partnership that wants to bring VR into your car, AI algorithms that detect shared Netflix or Spotify accounts and Amazon Go stores keep on booming.
January 11, 2019
Steven’s week 110: News about Starbucks and Uber Eats, Snapchat, Elon Musk and Google Lens!
Welcome to the last episode of Steven’s Week this year! The topics: the movie screenplay about Snapchat is number one on the Hollywood blacklist, Starbucks is partnering up with Alibaba Group and Uber Eats, meeting apps are adding features to improve appearances, Elon Musk launched his boring company and Google Lens can now identify over one billion products.
December 21, 2018
10 predictions for customer experience in 2019
10 predictions for customer experience in 2019
December 14, 2018
Steven's week 109: News about Nvidia, Amazon, Taylor Swift and the new king of YouTube!
Welcome to a new update! In this episode: Nvidia created an entire racing game background using AI, Amazon takes cashier-free stores to airports, Taylor Swift uses face recognition for concert security, we watched about 60 billion hours of gaming footage in 2018 and a 7-year-old boy is the king of YouTube.
December 14, 2018
Steven's week 108: News about Microsoft, Ali Baba, Marriott's data leak and WhatsApp!
In this episode of Steven’s Week: Microsoft closed a huge HoloLens deal with the US army, Ali Baba seals a partnership with El Corte Inglés, Marriott’s data leak raises security questions, WhatsApp wants to start payment services in India and China wants all electric car users to share their data. Enjoy!
December 7, 2018
8 tech announcements of 2018
8 tech announcements of 2018 that define the future of customer experience
November 30, 2018
Steven's week 107: News about UPS, Amazon, Apple Pay, Spotify en WeChat!
Welcome to a new Steven’s Week! In this episode: UPS wants to use AI to predict the weather and avoid delivery issues, Amazon launches developers’ tool RoboMaker, Apple Pay is coming to Belgium while Spotify is going to India, WeChat teams up with Japanese social platform Line and Amazon wants Alexa in our cars. Enjoy!
November 30, 2018
Steven's Week 106: news about AI, Snapchat, LinkedIn en YouTube!
Welcome to a new Steven’s Week! In this week’s show: AI made it possible to create a master fingerprint, Snapchat keeps on looking for partners to develop cool new AR features, LinkedIn is testing its own version of Stories and YouTube broadcasts the full Lego movie for free on Black Friday!
November 23, 2018
Steven's week 105: News about Alibaba, Walmart, Starbucks and Snapchat!
Welcome to the new weekly, now also available through iTunes and Spotify! Big news from Alibaba, that will open its first European logistics hub in Belgium, Walmart is creating in-store AI labs, Starbucks is experimenting with mobile delivery in China and Snapchat moves into personalised e-commerce with emoji merchandise.
November 16, 2018
Steven’s week 104: News about Wallmart, Amazon, Tesla and Baidu!
Welcome to another Steven’s Week! Knight Rider is becoming reality thanks to Tesla’s ‘summon your car’ function, the Chinese Baidu smart speaker is doing spectacularly well, Walmart’s online sales is beating Amazon, but meanwhile Amazon is investing massively in its own deliveries and the Amazon Go cashierless stores are showing some impressive results.
November 9, 2018
Steven's week 103: News about Apple, Amazon Prime, Skydio, Snapchat, Uber and Walmart
Welcome to another Steven’s week! Apple will attack Netflix and Amazon Prime with its own streaming service, Skydio launched a drone you can control with your Apple Watch, teenagers are still crazy about Snapchat, Walmart is pushing same-day deliveries while Uber has plans to launch a drone delivery service, great financial results for Tesla and Amazon is experimenting with an offline pop-up store
October 26, 2018
Steven Talks with Simon Mainwaring
I had the chance to talk to Simon Mainwaring, about the social impact that successful brands could - and should - have on their customers and the rest of the world.
October 25, 2018
Steven talks with David Li
I had the pleasure of meeting David Li, he is the founder of the Shenzhen open innovation lab. He can describe the chinese innovation scene in a great way. We also talked about the situation in Europe and why Europe is not as innovative anymore. His answer was really insightful: Europe and the US have run out of problems to solve. Check out the entire conversation to learn more about innovation in China, and specifically what makes Shenzhen unique. A great insight in the Shenzhen open innovation lab.
October 25, 2018
Steven talks with Jeffrey Kang
I had the pleasure of meeting Jeffrey Kang, he is the founder and CEO of IngDan, which is the largest IoT platform in the world. Jeffrey Kang has a impressive story. His vision, his ambition, his success is just incredible. I felt very honored to meet him and wanted to share some of his insights with you in this short interview.
October 25, 2018
Steven talks with Mickey McManus
Mickey McManus is brilliant. He is a research fellow at Autodesk and is creating the future of that company. I shared my ideas and concepts from my latest book, customers the day after tomorrow, and wanted to have Mickey's ideas on that. I LOVED this conversation. Hope you will as well.
October 25, 2018
Steven Talks with Davy Kestens
Davy Kestens is the founder/CEO of customer experience software company Sparkcentral. We've been working together for more than 5 years now. I really enjoyed to see the growth of his fantastic company. His vision on the future customer experience is really interesting. Enjoy our conversation.
October 25, 2018
Steven's Week 102: news about Rolls-Royce and Intell, MIT University, Uber, GM and Google
Welcome to a new Steven’s Week! Rolls-Royce and Intell are close to building fully autonomous ships, MIT university in Boston is building an AI college, Uber is entering the stock market, China and Google’s talks about a censored search engine raises questions and General Motors is tracking the in-car listening behavior of their customers.
October 25, 2018