The SuperOffice podcast
By Hans Christian Grønsleth
The SuperOffice podcastApr 22, 2020
43: How Casper Ruud is fighting back into the top 10 and how this can inspire sales | Analyst Øivind Sørvald
In business as in sports, there are ups and downs. How do you approach this? As a sales rep or a leader, you will face the same problem. How do you fight the situation? Are there any tips to get from world class tennis? Join me in this conversation with Team Casper Ruud's top analyst.
42: Making revenue more predictable | CCD Camilla Heidenreich Bommen
Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. In this episode he talks to CCD, or MD of SuperOffice Norway, Camilla Heidenreich Bommen.
Thanks for listening and thanks for sharing.
41: What can we learn from AI in tennis to improve our business | Øivind Sørvald analyst in Team Casper Ruud
I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place in sports. Host is Hans Christian Grønsleth, Head of Global Partner Business at SuperOffice.
40: Why your CRM needs a health check | Øivind Urdal, Director of services in SuperOffice Norway
In this episode, we're focusing on what we affectionately term a 'Health Check' of your CRM system. It's an essential tune-up for the engine that drives your customer relationships and business processes. We have a special guest, Øivind Urdal, our esteemed Services Director at SuperOffice, to shed light on this vital topic.
Øivind will unpack what a CRM Health Check involves and why it's akin to visiting a business doctor. In the ever-evolving business landscape, where competition shifts, new employees come aboard, and objectives transform, it's crucial to ensure your CRM system remains in peak condition.
So, join us as Øivind shares practical tips and insights on keeping your CRM system aligned with your changing business environment. Whether you're looking to optimize your current setup or just curious about the health of your CRM, this episode promises to be an eye-opener.
Stay tuned as we dive into this insightful conversation, and let's discover together how a Health Check can rejuvenate and propel your CRM system to new heights!
39: SuperOffice AI Labs and practical use of generative AI | Filip Norman from SuperOffice
In this episode of the SuperOffice podcast, we discuss generative AI and how this will transform the work you do in SuperOffice. We discuss our 1st generation AI and now our 2nd generation AI. There are four pillars of the Superoffice strategy. The first one is to move SuperOffice AI into the sidebar. You can now chat with Hugo Chat AI, and we talk about the smart prompts we provide for different contexts.
Thanks for sharing this podcast, and if you like, please leave a review.
Thanks for listening.
38: The new follow-up dialog | Ester and Filip from SuperOffice RnD
Coming up soon is a new and improved activity-dialogue in SuperOffice. Plan your meetings with better tools, invite the right people to your discussions among peers and externals and plan your time better.
Ready for some nerding? Thanks for listening. And if you are interested in signing up for our pilot programs, here is where you find them.
I am your host, Hans Christian Gronsleth. You can reach me on Linkedin.
Thanks for sharing this podcast with your colleagues or friends. This will help us grow the SuperOffice fan base.
37: Close more deals with video messaging | CEO and co-founder Øystein Hansen of Mailvideo
You can find more info in the SuperOffice Appstore.
Home - Apps for SuperOffice CRM Online
Thanks for listening to the SuperOffice podcast. If you have ideas for guests or topics, please send them to hc@superoffice.com.
36: Creating a business case that matters to the C-suite | Charlotte Blicher, CMO at Digizuite
In this episode, we discuss how you can build a business case that matters to the C-suite. My guest Charlotte Blicher started in sales and has climbed the ladder in marketing. She is now CMO at Digizuite. We talk about real problems and knowing how to solve them. We discuss buying committees and how you can prepare and develop the business case toward a favourable decision. You also need ambassadors or influencers in all parts of the ORG and need to think how to implement as part of the case.
35: How to make use of ChatGPT in B2B | Salvador Baille
AI or ChatGPT is the buzzword in business today. Salvador Baille is an expert in innovation and technology leadership. In his conversation with our host of the SuperOffice podcast, Hans Chr. Grønsleth, many topics are covered. What is ChatGPT, and how does it work? The AI race for companies. Many saas companies are now exploring how to offer AI in their current solutions. What are some common use cases relevant to your company? Is SuperOffice exploring AI as well for their offering to customers? Will ChatGPT kill jobs or create new ones? And how did Salvador use Human AI to capture his first job?
If you have tips for topics or guests or have questions, please send an e-mail to hc@superoffice.com
34: How to build a revenue pipeline on LinkedIn. Miniseries 3:3 with Steven Macdonald
This episode concludes the miniseries on How to build a revenue pipeline on Linkedin by Steven Macdonald and myself. We recommend you listen to parts one and two of the miniseries to get the whole story. The five-step process is designed for you and your team to get started on engaging potential customers with your content and activity on social media. Now is a good time to team up and get going at work.
33: How to build a revenue pipeline on LinkedIn. Miniseries 2:3 with Steven Macdonald
In this episode, Steven Macdonal shares more practical tips on building a revenue pipeline in LinkedIn. Steven has a long experience doing that and shares practical tips as our discussion progresses. He has developed 5 step process that everyone can follow. Doing this right, you can spend one hour a week getting this done. Your host in the SuperOffice-podcast is Hans Chr. Grønsleth from SuperOffice. If you have tips for topics or guests or have a question, send an email to hc@superoffice.com
32: How to build a revenue pipeline on LinkedIn. Miniseries 1:3 with Steven Macdonald
Welcome to the SuperOffice podcast! I'm your host, Hans Christian Grønsleth, and today we have a very special guest joining us. Steven Macdonald is an expert in digital marketing, and he's here to share his incredible knowledge and experience with us.
Are you looking to establish yourself as an expert in your field on LinkedIn? Or perhaps you're interested in improving your company's social media presence to win more deals? If so, you're in the right place! Steven will share his five-step framework for building revenue on LinkedIn, and I'm excited to hear all about it.
Make sure to grab a pen and paper, or listen closely, because there will be many practical tips you'll want to remember. I'm very interested in learning more about establishing myself as an expert, and I'm sure many of you are as well. So without further ado, let's dive in!
If you have suggestions for topics or guests, send an e-mail to hc@superoffice.com
31: News in Request management, create and edit documents on your Mobile CRM and magic scripts | Erik Eide Product evangelist
Interested in signing up for our pilot programs?
community.superoffice.com/en/product-releases/pilot-programs/
If you tell a friend and share this podcast, thank you.
If you have a tip for some topics or guests, just email hc[att]superoffice.com
30: Virtual prospecting | Michael Ærø from Implement Consulting Group
Virtual prospecting is essential for Sales teams. Something does not change, but we must adapt to the new times. Selling is challenging, and you need to step up your game in tough times.
We start with pain as a driver for change. Pain is personal, job-specific and quantifiable. How can you and your teammates create pain sheets that fit job titles in your favourite industry?
Which prospecting vehicles can you use, and how can you create and improve them?
Have you heard about the SNAP model? Simple, invaluable, aligned and prioritized are keywords here.
And lots more.
Happy listening. And thanks for sharing the SuperOffice podcast with a friend or a colleague.
If you have tips on topics and quests, bring them to hc@superoffice.com
29: Account-based marketing | Fredrik Selander CMO at SuperOffice
28: Helping customers solve problems | Vaida and Donatas
Solving problems for customers is vital for all companies. In this episode, HC has a conversation with two experienced support agents. We discuss topics like:
- What kind of services do we provide
- What is the best way, or quickest way to contact support
- Top three common problems and how to solve them.
We also cover how important it is to be caring or empathetic, have a smile in your voice, how to make a stressed customer calm down and why it is important to subscribe to our statuspage.superoffice.com for real-time updates.
In the end, you can also get some advice if you are running your own support or customer service department. The key takeaways here are to organize your system setup in advance, show passion and be humble in your interaction and last but not least, keep in touch with your customers if it takes time to solve their issues. Happy listening.
Hit subscribe, and you will be notified when we launch another episode.
Thanks for telling others about the SUperOffice-podcast. If you have tips for topics or guests, just send an e-mail to hc@superoffice.com.
27: How to get started with Marketing | Sandra Ugland
26: What can sales people learn from Casper Ruud | Øivind Sørvald
Casper Ruud is ranked number 3 in the world of tennis. His dedication and his team's effort are making him improve a little bit every day. Can salespeople and sales coaches learn something from Casper? Listen in and get some inspiration. I certainly got some.
NOTE: We have fixed the sound and re-published it. We hope all is good now. Thanks for pointing this out.
25: New marketing dashboards and introducing Sales targets | Erik Eide
24: Product features and benefits first half 2022 with Erik Eide
S5 E2 [ENG] Five features that will improve your business in 2022, part 2
In the top five features, in our very subjective nomination, we discuss the what, why and how on the following topics.
#5 SuperOffice for Outlook
#4 New designer for creating marketing campaigns
#3 Request management in Mobile CRM
#2 Configurable company and contact cards
#1 Chart and Dashboard designer
Enjoy the episode.
Thanks for sharing it with a friend and we are happy to get your review.
S5 E1 [ENG] Top 10 new features to improve your CRM, part 1
I promised links in the show notes. So headlines are here. The story on what, why and how to benefit from them, you can hear in the episode.
We sure hope you like it. Thanks for listening and sharing the word with a friend or colleague.
Feature highlights
#10 SuperOffice AI Services (Artificial Intelligence)
#9 Bounce management (improve your marketing reach and effect)
#8 SuperOffice Databridge (no code import engine and real-time connector to other cloud solutions you need)
#7 Video meetings (a one-click experience to invite your customers and prospects to digital meetings)
#6 Sharepoint documents (connect your SharePoint document into SuperOffice and collaborate with others)
Until next time. Take care.
Next episode: Watch out for the top 5 new features. They are awesome too.
S4 E1 [ENG] Florian Lauterbach from Hammerglass AB on using SuperOffice for a year.
S3 E7: [ENG] Migrating our own SuperOffice to the cloud, part 1
Master of internal systems and integrations Øivind Solberg, project lead Erik Lebiko and our own CTO Vidar Utne join me in a conversation about our planning, prioritisations, testing and finally migrating to the cloud.
If you have more question, send an email to hc@superoffice.com
S3 E6: [ENG] Increase customer loyalty with the Net Promoter System. HC and Maik Smolen.
What is the S in NPS? Do not focus on the score, but make sure you put in place a system. That's what creates a culture of listening to customer feedback, trying to understand the issues, act on it by closing-the-loop by your front-line employees. In this episode of the SuperOffice podcast, the roles are turned a bit around. Our host, Hans Chr. Gronsleth is the program manager for SuperOffice' own Net Promoter System. In our studio, he shares some of his experiences with our German Marketing manager Maik Smolen. If you are thinking about putting customer feedback into action to improve customer loyalty, you will find some good hints here. Maik is actually preparing for their "Digital Voche" in November. His passion lies in marketing and how Promoters can be part of any company's growth strategy. Building a culture of empathy as we move along. Enjoy the episode. Thanks for sharing. If you have comments or ideas for topics or guests, just send an email to hc@superoffice.com.
Check out these resources on NPS:
Net Promoter Score: 5-Step Process to Grow NPS by 22 points!
S3 E5: [ENG] New hot features with Erik Eide from RnD.
Our product director Erik Eide talks about some new central SuperOffice features with host Hans Chr. Grønsleth. Listen to what RnD has been working on tor the past months. Brand new ways of searching for data, the new gold. We discuss selections or lists that can improve the way you grow your business. What is a static selection? Or have you heard about dynamic selections? Erik will tell you about how you now can autofit your columns in selections or other archives in SuperOffice. And we share some practical use cases I hope you will enjoy. Toward the end, we also share some hot news about autofit and save column set up on your favourite selections. We are actually paging the ground for Marketing Automation as well.
You can read more about the new version on our community. Here is the link to the news article.
If you like the episode and want more, please subscribe to it in your favourite podcast app. We appreciate it if you rate us on Apple podcaster and leave a comment if you wish. If you have suggestions for topics or guests, please send me an email at hc@superoffice.com
S3 E4: [ENG] Business talk with CEO of SuperOffice, Gisle Jentoft.
S3 E3: SuperOffice G9, lansering av en ny generasjon CRM
Lenker til nyheter finner du her: bit.ly/2CgfL2x
S3 E2: Hvordan bygger du et Growth Mindset med Jon Ivar Johansen
Knekker du endringskoden kan du lære og mestre det du vil står det i undertittelen til boka Endringskoden av Jon Ivar Johansen. HC har lest boken sammen med kollegaer i SuperOffice Norge og i denne episoden oppsummerer vi hovedtrekkene i boka for at du kan lære litt om hva som driver frem et growth mindset. Alle kan bli gode, men du må ut i komfortsonen. Psykologisk trygghet er sentralt, og du endrer deg best gjennom gode kollegaer i teamet ditt. Vaner bygges og endres over tid, og det magiske taller er 66. Vi diskuterer Gullstandarden og hvordan du kan lage handlingsregler og sjekklister for å lykkes bedre i salg og kundeservice.
Her finner du boka på Hegnar media
Her kan du kontakte Jon Ivar på Linkedin.
S3 E1: Kriser skaper innovasjon med Øivind Urdal
I denne episoden av SuperOffice-podden, forteller Øivind Urdal, konsulentsjef i SuperOffice Norge litt om hvordan Korona-krisen skaper grobunn for innovasjon. Vi snakker om om hvordan det er å jobbe fra hjemmekontor, hvordan vi samhandler med kollegaer og hvordan vi holder kontakt med nye digitale plattformer. Og så toucher vi innom hvordan vi skaper nye tjenester som kundene etterspør.
Vi diskutere også nye verktøy som Miro som erstatning for brown-paper eller gråpapir og gule lapper, post-it notes.
S2 E6: How Corona changes the way we work with Erik Eide, CPO SuperOffice
It has been a special week. All over the globe. While some industries and businesses have to close their door, others have to move to the home office. Disruption on one side. Steep learning curves and creativity on the other side. Our host Hans Chr. Grønsleth talks with our chief solution evangelist Erik Eide in SuperOffice RnD about how it affects SuperOffice and our customers. We also discuss solutions to support our customers in the digital world. Customer center, chat, web forms, all come in handy when your reception is closed and your customers need help. And at the end of the talk, Erik reveals some secrets about AI, business automation and the new generation of SuperOffice G9.
Here are the links on how to get started with chat and forms and customer center.
S2 E5: CEO Einar Gynnild, Data Driven Business Performance.
S2 E4: How to create apps for SuperOffice. CEO Pierre van Mever shares his story with HC.
Pierre shared his journey to becoming the first app developer on the SuperOffice app store. Hear his thought on how to develop great apps, his 7 tips to succeed and get to know how they go from idea to MVP (minimum viable product) to popular apps. He also shares a secret. Listen to the conversation between Pierre and our host Hans Christian Grønsleth, aka HC.
Show notes and resources:
S2 E3: Improve your sales with social selling HC talks with LinkedIn expert Jan Willem Alphenaar.
Social selling works. You just need to get started. Inform, inspire and educate. Get your profile up to date, work on your network, be relevant, dare to invite CEOs and put some magic sprinkle on your daily duties. Host Hans Chr. Gronsleth leads the way with Jan Willem.
Shownotes and links: 38 Social Selling Statistics: How to Master the Art of Social Selling
If you want to connect with Jan Willem, tell him about the SuperOffice podcast in your personal message.
S2 E2 English: Michael Ærø and the Customer Revenue Optimization Benchmark study 2019.
Hans Chr. Grønsleth invited Michael in for a chat about key findings in the report. Spicing it up with Michael’s experience to make it actionable for you. To succeed, companies must deliver value at every customer touchpoint to grow.
Download the report here.
S2 E1 English: How business automation can improve your business. Jan Andersen.
Everyone talks about going digital. Setting up more automation in CRM and Service can help you free some time on routine tasks and get more value and quality into your business. Evangelist Jan Andersen from SuperOffice Norway brings insight into how you can automate your handling of incoming requests, seminar invitations, future followups of sales, setting up sales guides. Settings, configurations, triggers and SuperOffice macros.
Shownotes:
Learn (video) how to create macros to handle repeating requests here.
Learn (video) how to use the sales guide here.
E7: Hvordan lykkes med rekruttering i IT-bransjen, med Jan Petter Hagberg.
Alle trenger dyktige IT-hoder. SuperOffice utvider med flere dyktige utviklere, testere, tekniske forfattere og produkteiere. Både på junior og seniornivå. Hvordan tiltrekker bedrifter talent? Hva er viktig for jobbsøkere og hvordan sikrer man god pre- og onboarding av nye folk? Hva er employer branding? Vi gir deg noen av svarene fra vår egen erfaring.
Les mer på vårt Community om rekruttering.