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SuperOffice-podden

SuperOffice-podden

By Hans Chr. Grønsleth

The SuperOffice podcast. Created with a passion for people who love sales, marketing, and customer service. We give you stories from the inside and outside of the SuperOffice community. Season 2 in English.
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S3 E4: [ENG] Business talk with CEO of SuperOffice, Gisle Jentoft.

SuperOffice-poddenJul 14, 2020

00:00
33:44
42: Making revenue more predictable | CCD Camilla Heidenreich Bommen

42: Making revenue more predictable | CCD Camilla Heidenreich Bommen

Selling in B2B is a tough job. But you can succeed. It takes guts, grit, process, smartness, skills and more. Mos is about who you are selling to. Not a single decision maker, but a buying committee. The do not buy products or features. They buy solutions to their pains or problems. Hans Christian Grønsleth is the host of the SuperOffice-podcast. In this episode he talks to CCD, or MD of SuperOffice Norway, Camilla Heidenreich Bommen.

Thanks for listening and thanks for sharing.

Mar 08, 202454:10
41: What can we learn from AI in tennis to improve our business | Øivind Sørvald analyst in Team Casper Ruud

41: What can we learn from AI in tennis to improve our business | Øivind Sørvald analyst in Team Casper Ruud

I am happy to welcome Øivind Sørvald to discuss similarities between world class tennis and world class business. Casper has had a great run in Tennis with a high ranking of no 2. Now he is no 12 and in a challenger position. In this episode we get insight into how the team works to improve, how the team cooperates and how AI also has a big place in sports. Host is Hans Christian Grønsleth, Head of Global Partner Business at SuperOffice.

Feb 23, 202435:45
40: Why your CRM needs a health check | Øivind Urdal, Director of services in SuperOffice Norway

40: Why your CRM needs a health check | Øivind Urdal, Director of services in SuperOffice Norway

Welcome to episode 40 of The SuperOffice Podcast, where we delve into the heart of business technology and innovation. I'm your host, Hans Chr. Grønsleth, and today, we're exploring a crucial aspect of maintaining your business's health and agility.
In this episode, we're focusing on what we affectionately term a 'Health Check' of your CRM system. It's an essential tune-up for the engine that drives your customer relationships and business processes. We have a special guest, Øivind Urdal, our esteemed Services Director at SuperOffice, to shed light on this vital topic.
Øivind will unpack what a CRM Health Check involves and why it's akin to visiting a business doctor. In the ever-evolving business landscape, where competition shifts, new employees come aboard, and objectives transform, it's crucial to ensure your CRM system remains in peak condition.
So, join us as Øivind shares practical tips and insights on keeping your CRM system aligned with your changing business environment. Whether you're looking to optimize your current setup or just curious about the health of your CRM, this episode promises to be an eye-opener.
Stay tuned as we dive into this insightful conversation, and let's discover together how a Health Check can rejuvenate and propel your CRM system to new heights!
Dec 14, 202338:35
39: SuperOffice AI Labs and practical use of generative AI | Filip Norman from SuperOffice

39: SuperOffice AI Labs and practical use of generative AI | Filip Norman from SuperOffice

In this episode of the SuperOffice podcast, we discuss generative AI and how this will transform the work you do in SuperOffice. We discuss our 1st generation AI and now our 2nd generation AI. There are four pillars of the Superoffice strategy. The first one is to move SuperOffice AI into the sidebar. You can now chat with Hugo Chat AI, and we talk about the smart prompts we provide for different contexts.

Thanks for sharing this podcast, and if you like, please leave a review.

Thanks for listening.

Nov 30, 202337:36
38: The new follow-up dialog | Ester and Filip from SuperOffice RnD

38: The new follow-up dialog | Ester and Filip from SuperOffice RnD

In this episode, I talk with one of our product managers, Filip Norman and one of our product owners, Ester Kater Jonsson, from the RnD department in SuperOffice. They listen to customer feedback and suggestions from prospects and employees and look at trends in the market when they define new solutions and improvements that make our customers more productive and content.
Coming up soon is a new and improved activity-dialogue in SuperOffice. Plan your meetings with better tools, invite the right people to your discussions among peers and externals and plan your time better.
Ready for some nerding? Thanks for listening. And if you are interested in signing up for our pilot programs, here is where you find them.
I am your host, Hans Christian Gronsleth. You can reach me on Linkedin.
Thanks for sharing this podcast with your colleagues or friends. This will help us grow the SuperOffice fan base.
Nov 17, 202342:03
37: Close more deals with video messaging | CEO and co-founder Øystein Hansen of Mailvideo
Oct 23, 202329:52
36: Creating a business case that matters to the C-suite | Charlotte Blicher, CMO at Digizuite

36: Creating a business case that matters to the C-suite | Charlotte Blicher, CMO at Digizuite

In this episode, we discuss how you can build a business case that matters to the C-suite. My guest Charlotte Blicher started in sales and has climbed the ladder in marketing. She is now CMO at Digizuite. We talk about real problems and knowing how to solve them. We discuss buying committees and how you can prepare and develop the business case toward a favourable decision. You also need ambassadors or influencers in all parts of the ORG and need to think how to implement as part of the case.

May 19, 202340:07
35: How to make use of ChatGPT in B2B | Salvador Baille

35: How to make use of ChatGPT in B2B | Salvador Baille

AI or ChatGPT is the buzzword in business today. Salvador Baille is an expert in innovation and technology leadership. In his conversation with our host of the SuperOffice podcast, Hans Chr. Grønsleth, many topics are covered. What is ChatGPT, and how does it work? The AI race for companies. Many saas companies are now exploring how to offer AI in their current solutions. What are some common use cases relevant to your company? Is SuperOffice exploring AI as well for their offering to customers? Will ChatGPT kill jobs or create new ones? And how did Salvador use Human AI to capture his first job?

If you have tips for topics or guests or have questions, please send an e-mail to hc@superoffice.com

May 03, 202348:58
34: How to build a revenue pipeline on LinkedIn. Miniseries 3:3 with Steven Macdonald

34: How to build a revenue pipeline on LinkedIn. Miniseries 3:3 with Steven Macdonald

This episode concludes the miniseries on How to build a revenue pipeline on Linkedin by Steven Macdonald and myself. We recommend you listen to parts one and two of the miniseries to get the whole story. The five-step process is designed for you and your team to get started on engaging potential customers with your content and activity on social media. Now is a good time to team up and get going at work.

Apr 26, 202331:18
33: How to build a revenue pipeline on LinkedIn. Miniseries 2:3 with Steven Macdonald

33: How to build a revenue pipeline on LinkedIn. Miniseries 2:3 with Steven Macdonald

In this episode, Steven Macdonal shares more practical tips on building a revenue pipeline in LinkedIn. Steven has a long experience doing that and shares practical tips as our discussion progresses. He has developed 5 step process that everyone can follow. Doing this right, you can spend one hour a week getting this done. Your host in the SuperOffice-podcast is Hans Chr. Grønsleth from SuperOffice. If you have tips for topics or guests or have a question, send an email to hc@superoffice.com

Apr 21, 202328:44
32: How to build a revenue pipeline on LinkedIn. Miniseries 1:3 with Steven Macdonald

32: How to build a revenue pipeline on LinkedIn. Miniseries 1:3 with Steven Macdonald

Welcome to the SuperOffice podcast! I'm your host, Hans Christian Grønsleth, and today we have a very special guest joining us. Steven Macdonald is an expert in digital marketing, and he's here to share his incredible knowledge and experience with us.

Are you looking to establish yourself as an expert in your field on LinkedIn? Or perhaps you're interested in improving your company's social media presence to win more deals? If so, you're in the right place! Steven will share his five-step framework for building revenue on LinkedIn, and I'm excited to hear all about it.

Make sure to grab a pen and paper, or listen closely, because there will be many practical tips you'll want to remember. I'm very interested in learning more about establishing myself as an expert, and I'm sure many of you are as well. So without further ado, let's dive in!

If you have suggestions for topics or guests, send an e-mail to hc@superoffice.com

Apr 14, 202331:15
31: News in Request management, create and edit documents on your Mobile CRM and magic scripts | Erik Eide Product evangelist
Feb 17, 202330:30
30: Virtual prospecting | Michael Ærø from Implement Consulting Group
Feb 01, 202341:16
29: Account-based marketing | Fredrik Selander CMO at SuperOffice

29: Account-based marketing | Fredrik Selander CMO at SuperOffice

Account-based marketing is a focused approach to B2B marketing in which the marketing and sales teams work together to target best-fit accounts and turn them into customers. In this episode, our host Hans Chr. Grønsleth talks with SuperOffice CMO Fredrik Selander about what ABM is and how you can get started with using this tactic to grow your business.
Dec 30, 202254:57
28: Helping customers solve problems | Vaida and Donatas

28: Helping customers solve problems | Vaida and Donatas

Solving problems for customers is vital for all companies. In this episode, HC has a conversation with two experienced support agents. We discuss topics like:

  • What kind of services do we provide
  • What is the best way, or quickest way to contact support
  • Top three common problems and how to solve them. 

We also cover how important it is to be caring or empathetic, have a smile in your voice, how to make a stressed customer calm down and why it is important to subscribe to our statuspage.superoffice.com for real-time updates.  

In the end, you can also get some advice if you are running your own support or customer service department. The key takeaways here are to organize your system setup in advance, show passion and be humble in your interaction and last but not least, keep in touch with your customers if it takes time to solve their issues. Happy listening. 

Hit subscribe, and you will be notified when we launch another episode. 

Thanks for telling others about the SUperOffice-podcast. If you have tips for topics or guests, just send an e-mail to hc@superoffice.com.

Oct 28, 202238:33
27: How to get started with Marketing | Sandra Ugland

27: How to get started with Marketing | Sandra Ugland

In this episode, I talk with our own Sandra Ugland. She's the go-to person when customers want to get started with Marketing. We discuss what it is, and how to get started and Sandra shares some tips and best practices.
Oct 14, 202228:58
26: What can sales people learn from Casper Ruud | Øivind Sørvald

26: What can sales people learn from Casper Ruud | Øivind Sørvald

Casper Ruud is ranked number 3 in the world of tennis. His dedication and his team's effort are making him improve a little bit every day. Can salespeople and sales coaches learn something from Casper? Listen in and get some inspiration. I certainly got some.

NOTE: We have fixed the sound and re-published it. We hope all is good now. Thanks for pointing this out.

Oct 05, 202236:17
25: New marketing dashboards and introducing Sales targets | Erik Eide

25: New marketing dashboards and introducing Sales targets | Erik Eide

A nice discussion for CMOs, CEOs and CROs. What? Simply how to succeed with new marketing dashboards and our new sales targets.
Aug 02, 202217:01
24: Product features and benefits first half 2022 with Erik Eide

24: Product features and benefits first half 2022 with Erik Eide

More on document management, Sharepoint integration, create your own archives, configure screens, join pilot programs and improve customer relations with CallerID and more.
Jul 26, 202234:48
S5 E2 [ENG] Five features that will improve your business in 2022, part 2

S5 E2 [ENG] Five features that will improve your business in 2022, part 2

This is part two of my conversation with our Product director Erik Eide on the most important news in the SuperOffice CRM suite in 2021. If you have not yet listened to the previous episode, I recommend you catch up.
In the top five features, in our very subjective nomination, we discuss the what, why and how on the following topics.
#5 SuperOffice for Outlook
#4 New designer for creating marketing campaigns
#3 Request management in Mobile CRM
#2 Configurable company and contact cards
#1 Chart and Dashboard designer
Enjoy the episode.
Thanks for sharing it with a friend and we are happy to get your review.
Jan 14, 202242:37
S5 E1 [ENG] Top 10 new features to improve your CRM, part 1

S5 E1 [ENG] Top 10 new features to improve your CRM, part 1

Welcome to Season 5 of the SuperOffice podcast. What a year we have had in the SuperOffice RnD department. Great new innovations ready for our customers. Yes, we heard you. And we now deliver cool new features that can take your customer experience to a new level. Our host Hans Christian Grønsleth have invited our lead product evangelist and product director Erik Eide for a wrap-up of 10 great features. Well, in this episode we cover 5 actually.
I promised links in the show notes. So headlines are here. The story on what, why and how to benefit from them, you can hear in the episode.
We sure hope you like it. Thanks for listening and sharing the word with a friend or colleague.
Feature highlights
#10 SuperOffice AI Services (Artificial Intelligence)
#9 Bounce management (improve your marketing reach and effect)
#8 SuperOffice Databridge (no code import engine and real-time connector to other cloud solutions you need)
#7 Video meetings (a one-click experience to invite your customers and prospects to digital meetings)
#6 Sharepoint documents (connect your SharePoint document into SuperOffice and collaborate with others)
Until next time. Take care.
Next episode: Watch out for the top 5 new features. They are awesome too.
Jan 07, 202237:48
S4 E1 [ENG] Florian Lauterbach from Hammerglass AB on using SuperOffice for a year.

S4 E1 [ENG] Florian Lauterbach from Hammerglass AB on using SuperOffice for a year.

What is the SuperOffice Customer Engagement Platform? HC tries to uncover the needs for this and Florian shares why they chose SuperOffice. What makes Hammerglass win over competiton selling to world automotive brands.
Mar 31, 202147:54
S3 E7: [ENG] Migrating our own SuperOffice to the cloud, part 1
Nov 10, 202033:39
S3 E6: [ENG] Increase customer loyalty with the Net Promoter System. HC and Maik Smolen.
Oct 28, 202034:60
S3 E5: [ENG] New hot features with Erik Eide from RnD.
Oct 14, 202039:55
S3 E4: [ENG] Business talk with CEO of SuperOffice, Gisle Jentoft.

S3 E4: [ENG] Business talk with CEO of SuperOffice, Gisle Jentoft.

Our host Hans Chr. Grønsleth finally got CEO of SuperOffice, Gisle Jentoft into the SuperOffice-podcast studio. Listen in on three topics covered on Covid-19 effects, the new solution called Generation 9 and delivering customer business value and short on Axcel, the new Private Equity owners of the company.
Jul 14, 202033:44
S3 E3: SuperOffice G9, lansering av en ny generasjon CRM
Jun 18, 202042:36
S3 E2: Hvordan bygger du et Growth Mindset med Jon Ivar Johansen
May 08, 202045:55
S3 E1: Kriser skaper innovasjon med Øivind Urdal
Apr 22, 202037:18
S2 E6: How Corona changes the way we work with Erik Eide, CPO SuperOffice
Mar 20, 202024:38
S2 E5: CEO Einar Gynnild, Data Driven Business Performance.

S2 E5: CEO Einar Gynnild, Data Driven Business Performance.

«If you can’t measure it, you can’t manage it» said Peter Drucker. In this conversation HC and Einar talks about KPIs and metrics, trends in sales analytics, the drop in marketing consents after GDPR, the rise of new KPIs for recurring revenue in business and more. Einar also shares som advice to get you started.
Dec 13, 201937:50
S2 E4: How to create apps for SuperOffice. CEO Pierre van Mever shares his story with HC.
Dec 08, 201948:04
S2 E3: Improve your sales with social selling HC talks with LinkedIn expert Jan Willem Alphenaar.
Nov 27, 201941:16
S2 E2 English: Michael Ærø and the Customer Revenue Optimization Benchmark study 2019.
Oct 30, 201944:19
S2 E1 English: How business automation can improve your business. Jan Andersen.
Oct 18, 201930:30
E7: Hvordan lykkes med rekruttering i IT-bransjen, med Jan Petter Hagberg.
Jul 05, 201922:56
E6: Hvordan utvikle gode selgere og salgsteams, med Michael Ærø.

E6: Hvordan utvikle gode selgere og salgsteams, med Michael Ærø.

Forbedring er en «never ending journey». For å lykkes med salg må du bidra med noe ekstra. Du må engasjere og være positiv. Forstå kundens business, kunne snakke business og synliggjøre verdi. Og så komme med ny innsikt og wow. Grønsleth har invitert Michael Ærø inn i studio. Hør hvordan kunden har utviklet seg. Litt trøbbel med lyden i overgangene.
Jun 28, 201934:18
E5: Hvorfor det er viktig og riktig med en sky-strategi.

E5: Hvorfor det er viktig og riktig med en sky-strategi.

Hva er fordelene med å flytte SuperOffice til skyen? Ledergruppen i SuperOffice med Camilla Bommen, Jan Andersen og Øivind Urdal tar deg gjennom hva du må huske på. Digital transformasjon, alltid oppdatert, en gyllen mulighet til å optimalisere rutiner til kundereisen mm. Gjør det best ut av prosesser, teknologi og mennesker.
Jun 21, 201955:56
E4: Hva skal til for å beholde dine kunder. Samtale med Cathrine Gundhus Dyrberg fra SuperOffice.
Jun 14, 201930:52
E3: CRM handler ikke om "features and functions" men om løsninger som støtter opp om strategien.

E3: CRM handler ikke om "features and functions" men om løsninger som støtter opp om strategien.

Bli med i en samtale om hva som skal til for å lykkes med CRM. Tjenestedirektør Øivind Urdal har gjort alt. Support, supportsjef, løsningsarkitekt og nå ansvarlig for alle konsulenter i SuperOffice Norge. Han gir råe tips her. Dagens SuperTips er å laste ned SuperOffice appen for Google eller Apple. Hold deg oppdatert.
Jun 07, 201935:17
E2: Hvordan vi leverer og sikrer en best mulig support-opplevelse til vår kunder.
May 31, 201929:30
E1: Hva er viktig når vi utvikler SuperOffice for alle våre kunder.
May 25, 201925:44