Supporting I.T. Support: A tabGeeks Podcast

Supporting I.T. Support: A tabGeeks Podcast

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By Jesse Nowlin
We’ve come a long way since computers took up the size of a room, and with every new advancement, from the smartwatch to the internet itself there have always been one people who have loved tech more than anyone else.

When answering the phone they skip the traditional ‘hello’ or ‘hi’, resorting instead to their mantra, ‘have you tried turning it off and on again?’

These people have gone by many names over the decades, but they are consistent in their calling. IT. They work in the shadows, diligently keeping operations from going dark.

These everyday heroes..... are known as IT Support.
More places to listen

More places to listen

IT Business Alignment: Jeffrey Strauss - Sr. Manager IT Operations Tinder
The time has come for IT to have not only a seat at the planning and operations table, but to shine into the incredible business partner our teams can be.  In this week's episode Jeffrey and I discuss how to get there, and what to do when you are stuck just outside the door.  It sounds a bit odd, but Jeffrey explains why every IT Department should have a mission statement and how to develop it. Most importantly, communicate. Talk to your colleagues at your company and see how you can help them. Being approachable and helpful will lead to greater things.  Enjoy and Subscribe!  Continue the conversation by Joining the tabGeeks slack community: no sponsors and no assholery allowed at tabGeeks.com/Slack or on twitter by following me @MrJNowlin and Jeffrey @Jestr Learn more about tabGeeks: The IT Support Conference at www.tabgeeks.com
54:46
July 18, 2019
The Path to the Blue Team: Ty Atkin - Co Founder Full Metal Cyber Security
One of the things we highlight on this show is peoples path into IT. Ty's path was to sign up for the US Navy and be trained in InfoSec. This week's episode is his story, and how he used his experience to go from knowing fairly little about IT, to defending our nation on the digital front, as well as a successful career in information security. We discuss the different types of teams that work together to keep organizations safe, tools, tips, and tricks for IT Support teams to employ, and hear some crazy awesome stories about his time in the military.  Enjoy and Subscribe!  Continue the conversation by Joining the tabGeeks slack community: no sponsors and no assholery allowed at tabGeeks.com/Slack or on twitter by following me @MrJNowlin and Ty @FullMetal1 Learn more about tabGeeks: The IT Support Conference at www.tabgeeks.com
59:32
July 10, 2019
Tech, Innovation, and What's Next: Avi Greengart - Techsponential
Technology moves at an insane pace. Often we are left wondering what the heck a company was thinking with their latest release. This weeks guest Avi Greengart is a Tech Analyst, which means his job is basically to figure that out, and be consumer reports for the people who make and sell the hardware we love. Join us for a fascinating look both backwards and forwards into technology and what's coming next! Enjoy and Subscribe!  Continue the conversation by Joining the tabGeeks slack community: no sponsors and no assholery allowed at tabGeeks.com/Slack or on twitter by following me @MrJNowlin and Avi @greengart Learn more about tabGeeks: The Un Enterprise IT Conference at www.tabgeeks.com
45:43
June 25, 2019
Enabling and Empowering a Security Culture: Ayman Elsawah - Cloud Security Labs
Cyber Security is a huge part of IT today, and is something that not only spends a lot of time on our minds, also tends to keep us up at night. In this week's episode we discuss empowering your company culture with a security mindset, and of course tools and techniques to keep your business secure. You don't need security in your title to do security.  Enjoy and Subscribe!  Continue the conversation by Joining the tabGeeks slack community: no sponsors and no assholery allowed at tabGeeks.com/Slack or on twitter by following me @MrJNowlin and Ayman @coffeewithayman Learn more about tabGeeks: The Un Enterprise IT Conference at www.tabgeeks.com
54:18
June 18, 2019
Fear of Failure: Olivia Liddell - Cloud Bakers
People often forget that people skills are a huge part of our jobs in IT Support. One of the major ongoing themes of this podcast is soft skills, or as we prefer to call them, critical skills. This week's guest is former teacher and current Cloud Training Specialist Olivia Liddell tackling a difficult constant in many of our lives: The Fear of Failure.  There are so many quotable tips in this episode! Here are a few: In an interview, remember that the interviewer WANTS you to succeed!  As a trainer you can’t be afraid to tell people I don’t know. This opens them up and lets them know it's ok for them to do it too.  Give yourself permission to be amazing Listen to the podcast for the rest :-D Enjoy and Subscribe!  Continue the conversation on Twitter with me @MrJNowlin and Olivia @oliravi!  Learn more about tabGeeks: The Un Enterprise IT Conference at www.tabgeeks.com 
50:22
June 11, 2019
Cybersecurity on a Tiny Budget: Steph Ihezukwu - NRF
This weeks podcast discusses one of the many things that keeps us up at night: How the hell am I going to keep my company secure, when I am just managing to keep systems humming. I don't have the budget for this! Never fear, InfoSteph is here! In this episode we go through a bunch of low budget tricks you can use to keep your company safe, affordable tools you can use, and above almost all, the importance of training everyone constantly. Also I reference this awesome XKCD cartoon: https://xkcd.com/1053 Enjoy and Subscribe!  Continue the conversation on Twitter with me @MrJNowlin and Steph @StephandSec!  Learn more about tabGeeks: The Non Enterprise IT Conference at www.tabgeeks.com 
58:57
June 5, 2019
Taking $#*! working with the C Suite: Colleen Alaimo - Excella
This weeks podcast discusses the challenges we as IT Heroes often face in working with the executive suite. This episode is fast paced, entertaining and full of nerd references. We reference amazing IT Management and culture books such as Making of a Manager by Julie Zhuo, Powerful by Patty McCord, and The Phoenix Project by Gene Kim, George Spafford, and Kevin Behr.  Apparently we really like books. Perhaps we should start a tabGeeks Book Club. What do you think?
32:11
May 21, 2019
SaaS Management from A to Z: Mousa Hamad - Pushpay
This weeks podcast covers everything you need to know to properly manage your SAAS applications, whether you use one app, or hundreds. Mousa Hamad is the Director of Technology at Pushpay, and has led a fascinating career starting in IT through a suggestion because he was good at googling. We discuss his journey, tips for finding, negotiating, and managing all your SAAS applications, and more.
48:08
May 15, 2019
Important Cloud Security Protocols every IT Manager should follow: Reggie Davis - Home Depot
This weeks guest is Reggie Davis, a Cyber Liability Engineer for Home Depot. We discuss his journey into tech (hint, it’s unusual), what it’s like working cyber defense for Home Depot, and Cloud Security best practices.
38:50
May 7, 2019
What being involved in a professional community can do for your career: Michael Bender - Microsoft
What being involved in a professional community can do for your career. Also, tips for networking as an introvert, and tricks for getting started.
33:34
April 30, 2019
tabGeeks IT Support Podcast Ep00
You love our conferences, you love our magazine, you love our slack community, join us on our next adventure as we set out to bring you the best conversations and ideas in IT Support today. We have some epic guests lined up from companies like Microsoft, Google, Tinder, City of LA, LA Clippers, as well as an entire content series dedicated to promoting the incredible women in IT Support. Join us, tell us your thoughts, feedback, ideas, requests, or just to say hi. We would love to hear from you!  Check us out at www.tabgeeks.com or on Twitter at @tabGeeks, and myself @MrJNowlin Welcome. 
01:10
April 9, 2019
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