Telligen QI Connect

In this episode, Brittany Rodriguez from Telligen and Mia Croyle from Superior Health welcome back Sara Jesse, community health manager for public health in Sauk County, Wisconsin. Sara shares some best practices, resources needed, and the steps required to engage the community to create an environment that is conducive to people in recovery. 

On this episode of Rx for Excellence, Telligen welcomes members of the Beneficiary and Family Advisory Council to discuss influenza (flu) vaccination. Hear different perspectives from David Thomas, Julia Walker and Roger Lacoy on their personal experience with the flu vaccine, hesitancies to receiving a vaccine and more.

For more information about flu vaccines, click here: https://www.cdc.gov/flu/prevent/flushot.htm.

A note about our content. This episode contains a discussion of childhood trauma and violence as well as a description of an opioid overdose event.

In this episode, Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle welcome Sara Jesse, community health manager for public health for Sauk County, Wisconsin. Sara shared her personal connection to the issue, having lost her sister to opioid overdose, and her commitment to healing and reducing stigma. The conversation concluded with a discussion on the connection between trauma and stigma. The participants emphasized the need to challenge stigma, the impact of external factors on personal choices and outcomes, and the role of empathy and understanding in addressing substance use disorders.

Welcome to the first episode of the Telligen QI Connect™ podcast - Rx for Excellence, where we will discuss healthcare quality improvement topics, best practices and success stories.

In this episode, part one of a two-part conversation, emergency medicine physician and opioid use disorder (OUD) expert Dr. Bobby Redwood talks with Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle about the overlap of emergency and preventive medicine and the role of the emergency department in offering stigma-free services and resources to help people with OUD achieve recovery.

In this episode, Telligen’s Brittany Rodriguez and Superior Health’s Mia Croyle welcome guest Denton Chancey, PharmD, as he shares personal stories and professional history of the evolution and real-life effects of opioid prescribing guidelines and substance use disorder treatment.

This collaborative series was developed by Superior Health Quality Alliance and Telligen in an effort to reduce stigma related to Substance Use Disorder (SUD) by addressing and understanding that SUD is a chronic condition and not a moral failing. 

In this episode co-hosts, Brittany Rodriguez (Telligen) and Mia Croyle (Superior Health) share their personal experiences with SUD in a healthcare setting and they reflect on pivotal moments that shifted their perspectives on SUD by confronting their own biases. 

TRIGGER WARNING: This episode contains references to gun violence, suicide, and opioid overdose.

In this eight-minute podcast, Lisa Bridwell, a Quality Improvement Facilitator at Telligen, sits down with Adam Jordan, DPh, Administrator and owner of Beadles Nursing Home to discuss their higher-than-average staff vaccination rates. During the course of their conversation, a brief overview of the staff culture is given, and the unique challenges related to increasing the COVID-19 vaccination rate among their staff are identified and discussed. Lastly, Adam describes how they found success in increasing staff vaccination in their nursing home, offering actionable examples and advice for other nursing homes looking to increase their own staff vaccination rates. 

In this 11-minute podcast, Lisa Bridwell, a Quality Improvement Facilitator at Telligen, sits down with Dr. Kim Bergen-Jackson, PhD, RN-BC, LNHA, BAGNCS, FGNLA, an Administrator at Oaknoll Retirement Residence to discuss their higher-than-average staff vaccination rates. During the course of their conversation, a brief overview of the staff culture is given, and the unique challenges related to increasing the COVID-19 vaccination rate among their staff are identified and discussed. Lastly, Dr. Bergen-Jackson describes how they found success in increasing staff vaccination in their nursing home, offering actionable examples and advice for other nursing homes looking to increase their own staff vaccination rates.

In this nine-minute podcast, Lisa Bridwell, a Quality Improvement Facilitator at Telligen, sits down with Administrator, Margarita “Marge” Cornejo, MSW, and Director of Nursing, Joanne Wollack, RN, at Rock Falls Rehabilitation Center to discuss their higher-than-average staff vaccination rates. During the course of their conversation, a brief overview of the staff culture is given, and the unique challenges related to increasing the COVID-19 vaccination rate among their staff are identified and discussed. Lastly, Marge and Joanne describes how they found success in increasing staff vaccination in their nursing home, offering actionable examples and advice for other nursing homes looking to increase their own staff vaccination rates.

In this third episode of the COVID-19 Vaccine Experiences podcast series, we hear from Sheri Weaver-Isvik, an administrator at Oakwood Care Center in Clear Lake, Iowa. Sheri starts with describing her motivation and inspiration for pursuing a career in healthcare. Next, she discusses the first COVID-19 vaccine clinic hosted by Oakwood Care Center for residents and staff. At the time of this recording, Oakwood Care Center had about 70% of the staff vaccinated with one COVID-19 vaccine dose and 84% of residents vaccinated with both doses.

We sat down with Dr. Leslie Eber and addressed the question, What’s New in Our Discussions About COVID-19 Vaccine Hesitancy? In this podcast, Dr. Eber shares insight on how to recognize vaccine hesitancy and provides advice on how to best understand and educate patients with concerns related to the vaccine.

A summary provided by Telligen, a quality improvement contractor, on the safety and efficacy of the upcoming COVID-19 vaccine. Content supplied by subject matter expert Paul Carson, MD, FACP of North Dakota State University.