Skip to main content
Tenant Experience Network (TEN)

Tenant Experience Network (TEN)

By HILO

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.
Where to listen
Apple Podcasts Logo

Apple Podcasts

Google Podcasts Logo

Google Podcasts

Overcast Logo

Overcast

Pocket Casts Logo

Pocket Casts

RadioPublic Logo

RadioPublic

Spotify Logo

Spotify

Rita Tené Ellison | Associate Director | T. Dallas Smith & Company | Putting customers first in CRE
Rita Tené Ellison | Associate Director | T. Dallas Smith & Company | Putting customers first in CRE
In this episode, host David Abrams is in conversation with Rita Tené Ellison, Associate Director at T. Dallas Smith & Company. Rita’s career journey started out in her junior year of college with an internship at T. Dallas Smith & Company. Upon graduation, Rita was offered a full-time position at that same firm but respectfully turned it down to pursue other opportunities at larger firms. As of November of last year, she rejoined T. Dallas Smith & Company. Rita acknowledged the uphill battle African Americans face in the industry and shared how T. Dallas Smith & Company has a mission to involve more women of color in their business. She does believe that hybrid work is here to stay, however, says it is not new. Employees are wanting flexibility now more than ever, and employers are responding by empowering their teams, resulting in improved productivity. Rita is firm in the belief that an office presence is critical to support culture and engagement. Buildings are not just a place to work and are beginning to offer more of a live-work environment. Using the office lobby as an example, she points out that they are now becoming places for people to collaborate, socialize, and more. She explains that access to local amenities is becoming more of a driving factor in real estate decisions, causing smart landlords to become more attentive to tenant needs, and respond with appropriate programming. With a “client-first” mentality, her firm has maintained a consistent approach throughout the pandemic in responding to the evolving needs of its customers.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
22:21
November 24, 2022
Jennifer Djurkovic | CEO | Djurkovic Investment Properties | Following a family legacy in CRE
Jennifer Djurkovic | CEO | Djurkovic Investment Properties | Following a family legacy in CRE
In this episode, host David Abrams is in conversation with Jamie Petten, President & Executive Director of the Kanata North Business Association. We learn about Jamie’s career journey, having spent the last decade working in Kanata North Technology Park, Canada’s largest technology park. She initially worked for the L-SPARK Accelerator program, transitioning more recently into leading the Kanata North Business Association and Hub350 Accelerator. Her story began on the west-end cliffs of Jamaica, supporting two Canadian entrepreneurs building a boutique destination hotel, restaurant and spa. Jamie draws on her experience in the hospitality industry as she continues to guide KNBA into the future. She discusses the need for human connection to feel our best mentally, but also highlights the need to think more globally and embrace the changes in thinking around how we live, work, play, learn and innovate. Since launching Hub350 in October 2021, Jamie shared that it has seen over 6,000 visitors – connecting in person for hot desking, larger events, community town halls, company gatherings and more. She facilitates a dialogue around how the technology park will continue to evolve in response to emerging needs. In order to attract and retain talent, a big part of the conversation amongst all of the stakeholders is adding new opportunities to live and play at the park, and making new investments to enhance physical workspaces. Jamie is very enthusiastic about the opportunity for HILO to play a role in helping to connect all the partners in the park and promote all of the park’s activities. She loves innovation and Kanata North Technology Park's role in supporting its community members!   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
28:14
November 24, 2022
Jamie Petten | President & Executive Director | Kanata North Business Association | Connecting the community in Canada’s largest technology park
Jamie Petten | President & Executive Director | Kanata North Business Association | Connecting the community in Canada’s largest technology park
In this episode, host David Abrams is in conversation with Jamie Petten, President & Executive Director of the Kanata North Business Association. We learn about Jamie’s career journey, having spent the last decade working in Kanata North Technology Park, Canada’s largest technology park. She initially worked for the L-SPARK Accelerator program, transitioning more recently into leading the Kanata North Business Association and Hub350 Accelerator. Her story began on the west-end cliffs of Jamaica, supporting two Canadian entrepreneurs building a boutique destination hotel, restaurant and spa. Jamie draws on her experience in the hospitality industry as she continues to guide KNBA into the future. She discusses the need for human connection to feel our best mentally, but also highlights the need to think more globally and embrace the changes in thinking around how we live, work, play, learn and innovate. Since launching Hub350 in October 2021, Jamie shared that it has seen over 6,000 visitors – connecting in person for hot desking, larger events, community town halls, company gatherings and more. She facilitates a dialogue around how the technology park will continue to evolve in response to emerging needs. In order to attract and retain talent, a big part of the conversation amongst all of the stakeholders is adding new opportunities to live and play at the park, and making new investments to enhance physical workspaces. Jamie is very enthusiastic about the opportunity for HILO to play a role in helping to connect all the partners in the park and promote all of the park’s activities. She loves innovation and Kanata North Technology Park's role in supporting its community members!   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
31:10
November 15, 2022
Dara Friedman | Managing Director | BentallGreenOak | The tenant engagement imperative in CRE
Dara Friedman | Managing Director | BentallGreenOak | The tenant engagement imperative in CRE
In this episode, host David Abrams is in conversation with Dara Friedman, Managing Director at BentallGreenOak. Following her graduation with a liberal arts degree, Dara started her career journey in investment banking, where she was given a choice between focusing on technology or real estate. Since choosing real estate she has never looked back and now specializes in investment management. Dara points out that many of the phenomena we face today have been around for many years – shorter-term leases, more flexible spaces, making live-work-play a priority, and the issue of affordability. Building operators and occupiers must focus on tenant engagement, creating alignment through their approach. Amenities, health and wellness, energy use and reducing operational costs, are all key drivers of supporting human capital and contributing to the delivery of great customer experiences. Dara shared a bit about completing a merger amid the pandemic, and how the company created opportunities to socialize and integrate people across the globe. I appreciated Dara’s reflection on how difficult living through the pandemic really was.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
27:04
October 27, 2022
Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences
Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences
In this episode, host David Abrams is in conversation with Nicole Dallas, Global Head of Technical Services at Cushman & Wakefield. Nicole started her career journey by adopting the “fake it until you make it” strategy, which led to her first position as a Chief Engineer at a hospital. Nicole now focuses on leading engineering and operations platforms for service providers. She recognizes that she does not know everything and therefore has come to rely heavily on those around her to bridge the gaps, including the engineers that she works so closely with. I love Nicole’s “bottom/up” philosophy, which comes from being in the field and engaging with all members of her team. During the height of the pandemic, Nicole did not slow down for a minute. Quite the opposite, she had to accelerate a process to develop the next generation of expert facility engineers. While COVID was causing tenants to add walls and plexiglass, Nicole and her team were busy adjusting air systems to reflect changes to the physical floor plate, and later repeating the process as these barriers started to come down. Nicole has always worked remotely with her team located around the world, however, she does recognize the role that amenities play in helping define great tenant experience, largely due to the need to increase tenant “choices”. Her line of business has actually ramped up with new demands to manage buildings that are “idle”, but still need to be maintained and ready for reactivation as needed, bringing about new challenges and opportunities for her team.  Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
29:20
October 24, 2022
Marcie Williams | CEO | RKW Residential | Creating community to retain building residents
Marcie Williams | CEO | RKW Residential | Creating community to retain building residents
In this episode, host David Abrams is in conversation with Marcie Williams, CEO of RKW Residential. Marcie started her career journey in CRE as a leasing consultant in multifamily, eventually turning her focus to operations where she worked her way up the ranks to her current role as CEO. Marcie was actually encouraged to get into real estate while working as a bartender, and she has never looked back. Her natural confidence and comfort around people have contributed to her industry success. Marcie shares insights from her experience managing over 4,000 homes in planned communities and finding a work/life balance in the hybrid world. Creating community has become RKW’s #1 priority, with residents 70% more likely to renew if they connect with just 6 people in their communities. To achieve this goal, multifamily spaces are evolving to accommodate new use cases and provide more outdoor offerings. While Marcie is focused on meeting the new demands of their core business, she also prioritizes the changing needs of the corporate work environment through the introduction of new programs and activities that keep her team connected. I loved hearing about Marcie’s “hotel industry” training program, inspired by the importance of adopting a hospitality approach in real estate. As Marcie describes, thinking about what people need entirely sums up her job.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
28:20
October 13, 2022
Rasheq Zarif | Co-founder & COO | ReWyre | Helping ‘ReWyre’ the built world and future-proof buildings
Rasheq Zarif | Co-founder & COO | ReWyre | Helping ‘ReWyre’ the built world and future-proof buildings
In this episode, host David Abrams is in conversation with Rasheq Zarif, Co-founder and COO of ReWyre. Rasheq shares his career journey to the Proptech space after 2+ decades in the automotive and mobility industry. Rasheq saw that commercial real estate was ripe for disruption and that many of the challenges were similar to the auto industry, so he was able to apply his experience and methodology to disrupt CRE. Rasheq is now partnered with Ricky Chera, co-founding ReWyre, to support the property technology that is leading the digital transformation of the industry. Rasheq and ReWyre envision an ecosystem that contributes to a common cause by creating a neutral party to help transact for multiple solutions. Data will be a big driver for CRE to see the bigger picture, and according to Rasheq, this is where HILO is uniquely positioned to be able to better understand the customer’s needs and provide a higher level of service. I loved Rasheq’s thinking around buildings as environments, rather than assets. This way of thinking aligns with mine, as I’ve recognized for some time that buildings are really places for people. The only way to optimize real estate again is to solve the root cause of the problem, challenging building operators to create better workplace environments that people will want to spend time in. Rasheq views Tenant Experience, Safety and Security, and Climate Change as three main components of the Proptech ecosystem that are driving demand for emerging technology solutions. I am convinced that Racheq’s unique background is going to allow him to see opportunities where others don’t, helping to “ReWyre” the built world and future-proof buildings through enhancement, without having to make major changes to the infrastructure.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
26:37
October 04, 2022
Michael Beckerman | CEO | CREtech | Putting a spotlight on tech and innovation in the built world
Michael Beckerman | CEO | CREtech | Putting a spotlight on tech and innovation in the built world
In this episode, host David Abrams is in conversation with Michael Beckerman, CEO of CREtech and CREtech Climate. Michael shares his career journey from public relations for commercial real estate to launching a small news aggregator that has grown into something much bigger, now CREtech. Michael saw an opportunity to put a spotlight on innovation in the built world and create a global audience of startups, commercial real estate operators and venture capitalists. Michael understands the stakeholders' pain points in the CRE ecosystem and felt he could provide helpful added value. In our discussion, Michael notes the significant change in power from the landlord to the tenant and the new recognition that customer demands and preferences are going to evolve the industry to deliver a hospitality approach to service. Now more than ever before, real estate companies must think of themselves as a brand. For Michael, it is less about how many days people are in the office, and more about the experience that is offered when they are there. Michael’s perspective on the rate of technology adoption by CRE provides an insightful context to better understand the pain points for stakeholders. I love Michael’s thoughts about the fluidity of the workplace, while he noted the paramount need to focus on the experience people receive no matter where they choose to work. Michael gravitates to the “hard things” and I so enjoyed our time together and learning about where he sees the industry going in the future.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
36:13
September 27, 2022
Amy Carroll | President | Trademark Properties | Is Commercial Real Estate a dinosaur?
Amy Carroll | President | Trademark Properties | Is Commercial Real Estate a dinosaur?
In this episode, host David Abrams is in conversation with Amy Carroll, President of Trademark Properties. Amy's family built custom homes, so it was natural for her to begin her career journey in an entry-level position at a multifamily real estate business. After 8 years of learning all she could, Amy leveraged that experience and transitioned to commercial real estate and property management, which led her to Trademark Properties and ascending to the position of President on her 1-year anniversary. Amy is a lifelong learner and feels strongly that this characteristic is essential to success. As a supporter of the new hybrid workplace, Amy has personally adopted this approach within her company. We discussed the need for buildings to be more competitive, especially when stacked up against newer construction. In Amy’s words: “Commercial Real Estate is a dinosaur.” Technology has been focused on the operations side of the business, but it’s not enough. With HR managers now involved in every real estate decision, now is the time to tap into what is most important – delivering what tenants really want. The operation of the building needs to be better connected to experience. I loved hearing about Amy’s early response to the pandemic, and how she and her team positioned the company for success during a time of tremendous upheaval.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
33:34
September 12, 2022
Josh Berger | VP | Norman Bobrow & Co | Ping pong or conference rooms? What do tenants really want?
Josh Berger | VP | Norman Bobrow & Co | Ping pong or conference rooms? What do tenants really want?
In this episode, host David Abrams is in conversation with Josh Berger, Vice President at Norman Bobrow & Co. Josh shares his views on the return to the physical workplace and on the Manhattan real estate market. I loved how Josh expressed his learned belief that ‘there is no one size fits all,’ and that every situation is unique. Savvy landlords see that helping their customers to attract and retain tenants is now a priority. While this phenomenon began pre-pandemic, it is certainly a bigger part of the conversation today. The question now is, what is really most important to tenants? Ping pong tables or conference centers? We both agree that Covid has awakened the real estate industry and that we can’t do business the way we always had. Josh really impressed me with his commitment to ‘helping people,’ particularly during the pandemic and his position that ‘it is never about the commission’.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
33:16
August 25, 2022
Steven Rotter | Vice Chairman | JLL | Why every deal matters and now is the time to invest
Steven Rotter | Vice Chairman | JLL | Why every deal matters and now is the time to invest
In this episode, host David Abrams is in conversation with Steven Rotter, Vice Chairman NY Investment Sales at JLL New York. After his first two years in the business, Steven really began to understand the importance of relationships and making connections as one of his keys to success. Over time he referred to that as “keeping the light on” and it has become a major contributor to his success. Steven is never shy about asking for an intro and has come to value the importance of caring about every deal, no matter what size. Working hard, building trust and being enthusiastic help breed success. There are certainly many changes continuing to emerge in CRE and in NYC specifically, but Steven feels strongly that businesses will continue to see NYC as an important location to have a physical presence, albeit with different use cases and purposes. Interestingly, a majority of the deals that are getting done today are with buildings that are offering new, or expanded services and amenities to attract new tenants. Now is the time to invest, and the benefits will accrue to building owners, employers and employees. Steven talked about how JLL is able to provide more data to support their clients and improve communications between stakeholders, and the importance that technology is now playing in the CRE space.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
36:48
August 10, 2022
Bob Knakal | Chairman NY Investment Sales | JLL | A titan in NY CRE shares his story and insights
Bob Knakal | Chairman NY Investment Sales | JLL | A titan in NY CRE shares his story and insights
In this episode, host David Abrams is in conversation with Bob Knakal, Chairman NY Investment Sales at JLL, with a career that spans over 38 years in NYC real estate. Bob shared his perspective on what makes anyone successful in what they do - drawing a connection to team sports, a competitive spirit and the notion of achieving personal excellence. Bob discussed his personal experience working through the pandemic and how his own thinking has evolved and changed. Bob believes that working in the office is more fun and hopes that people will continue to find their way back to the office and rediscover the many ways in which the commute can provide valuable time to read, listen to audiobooks or your favorite podcast. Developers are constantly trying to figure out what the “consumer” of CRE really wants today, and how this understanding impacts use cases and new amenities as a way to differentiate and be more competitive. Bob reveals how he first responded to the pandemic by using his new found time to actually drive and walk every single block south of 96th street, creating a lot of actionable data to help drive more activity for his clients. Bob’s knowledge and enthusiasm for CRE in NYC is second to none, and I learned so much from spending time with him.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
42:37
July 22, 2022
Chad Griffiths | Industrial Real Estate Broker, Investor and Host of the Industrial Real Estate Podcast | People are the true asset in buildings
Chad Griffiths | Industrial Real Estate Broker, Investor and Host of the Industrial Real Estate Podcast | People are the true asset in buildings
In this episode, host David Abrams is in conversation with Chad Griffiths, Industrial Real Estate Broker, Investor, and Host of the Industrial Real Estate Podcast. Chad likes to say that he eats, sleeps and breathes all things industrial. He admits that much of his success can be attributed to being resilient whenever he was faced with receiving ‘no’s over the course of his career. We both have a love and appreciation for building towers, and we discussed how the industrial sector is continuing to evolve. Chad shares his perspective on the office market in city cores, the opportunity for suburban office space to meet increased demand, and how industrial space is taking on different use cases to meet emerging needs. He believes that the building itself can be a significant determinant in making the physical workspace more appealing. Placing an emphasis on what tenants want can have a direct correlation to the value of that building. We both agree that people are the true asset in buildings, and they need to be engaged in a more meaningful way. Chad reveals that the industrial space has not fully tapped into the wave of new technologies that have hit the office and retail sectors. We both agree this new normal requires building operators to be more nimble to respond faster with more creative solutions.  Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
32:28
July 07, 2022
Lisa Kirsch | Head of Strategic Initiatives | Landis | Why we need to let people decide how and where they want to work
Lisa Kirsch | Head of Strategic Initiatives | Landis | Why we need to let people decide how and where they want to work
In this episode, host David Abrams is in conversation with Lisa Kirsch, Head of Strategic Initiatives at Landis. Lisa shares her career journey to the startup world… catching the “bug” as she likes to call it, and her early days in the proptech space. Her current role at Landis combines all that she loves… real estate, mission, and innovation. Lisa suggests that buildings are spaces that either attract or repel people. Each building and each company needs to figure out why people should come together in their space. All of the stakeholders need to figure out the “why” before they figure out the “what”. Lisa shares the impact that their new workplace has had on the Landis team. The key is offering everyone the autonomy to decide how and where they want to work. Like what flexible space providers do, Lisa believes that building operators need to move faster at providing turnkey solutions for occupiers. I loved how Lisa describes great tenant experience as solving your customers' pain points along their journey. Making the workday easier should be a major driver of better experience. Our conversation continued with additional insight into the ways in which Landis is working to make home ownership more accessible to more Americans. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
28:14
June 14, 2022
Ryan Elazari | Senior Director | Empire Management | The future of CRE from a Proptech adopter, teacher & entrepreneur
Ryan Elazari | Senior Director | Empire Management | The future of CRE from a Proptech adopter, teacher & entrepreneur
In this episode, host David Abrams is in conversation with Ryan Elazari, Senior Director at Empire Management. Ryan shares his journey to commercial real estate and his early stopover in the banking industry. Ryan is all in on CRE, from his work experience to teaching real estate entrepreneurship, and from investing in proptech to his endless reading and listening of industry-related content, including the writing of Dror Poleg, and in particular, his book ‘Rethinking Real Estate’. Building operators need to accept the fact that we are now living in a new normal, and what that means for the industry. Ryan believes strongly in the connection between healthy buildings and tenant productivity and retention. Office buildings need to take a hospitality approach to engaging with tenants to improve communications, ensure that everyone is aware of all activities going on in the building, and provide a way for them to feel connected to their entire building community. All of this led Empire Management to adopt HILO’s Workplace Engagement Platform across two of their properties in Midtown Manhattan. With the CRE industry’s current focus on sustainability, Ryan is closely watching the impact of climate tech and the ways in which tenants are driving some of the developments and advances. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
24:08
April 26, 2022
Laura Fishback | Dallas Market Leader Property Management, Senior Property Manager | Avison Young | Facilitating a better return to the workplace experience for tenants
Laura Fishback | Dallas Market Leader Property Management, Senior Property Manager | Avison Young | Facilitating a better return to the workplace experience for tenants
In this episode, host David Abrams is in conversation with Laura Fishback, Dallas Leader Property Management, Senior Property Manager at Avison Young. Laura shares her journey to commercial real estate and being recruited for a Business Development role by Avison Young in Dallas. For the past 2 years, Laura has grown the team from one to 9, and their properties from one to 15 — all while living and working through a pandemic! In preparing for the return to office at their buildings, Laura explains that they polled tenants to better understand what they needed to facilitate the return to work for their employees. She shares that learning, as well as her thinking around amenities and community connection being a critical driver of tenant engagement. To meet emerging needs, Laura and her team continue to evolve their product offering by creating smaller, more flexible spaces, while recognizing the importance of the health and wellbeing of their buildings. Laura adds an unabashed promotional pitch for the value of having the HILO platform available in their buildings, and the ways in which their tenants continually benefit from connecting to everything their building community offers on HILO.   Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
30:21
April 26, 2022
David Sturner | Principal & Senior Managing Director | Banyan Street Capital | ‘Adapt or die’ to keep up with CRE market changes
David Sturner | Principal & Senior Managing Director | Banyan Street Capital | ‘Adapt or die’ to keep up with CRE market changes
In this episode, host David Abrams is in conversation with David Sturner, Principal & Senior Managing Director at Banyan Street Capital. David shares how the pandemic affected Banyan’s business and created an opportunity to pivot in their business by converting office spaces to residential. David firmly believes in the adage ‘adapt or die’ because he understands that markets will change and we must continually be thinking about what needs to be done in order to keep up. We discuss the paradigm shift that is taking place in the New York office market, and David’s thoughts on the long-term impact of how buildings are used, and how building operators must compete by adopting hospitality service and new technologies to drive future success. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
35:45
March 18, 2022
Michael Emory | President & CEO | Allied | Creating more humanistic workspaces with more meaningful tenant engagement
Michael Emory | President & CEO | Allied | Creating more humanistic workspaces with more meaningful tenant engagement
In this episode, host David Abrams is in conversation with Michael Emory, President & CEO at Allied. We learn about Michael’s initial connection with the city of Toronto, first attending law school, and then entering the world of real estate. Michael shares his early experience with the adaptive reuse of existing structures, and how that informed Allied’s future business and transitioned them from inspired amateurs to real estate professionals leading the evolution of office space that focuses on the needs and aspirations of human users. All of this laid the foundation for Allied to consolidate distinctive urban office space, and take a more humanistic approach to provide workspace. Michael’s self-acknowledged enthusiasm for life and his business is infectious. He contends that people cannot continue to live and work in isolation from one another. Furthermore, if buildings are located in urban neighborhoods that are mixed-use and amenity-rich, they are more appealing to the people that use the buildings. The question to be answered is how tenant experience is delivered. Michael believes it will require a more meaningful level of engagement between the building operator and their tenants. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
45:44
March 09, 2022
Brian Rosen | President & CEO | Canada | Colliers International | Technology, tenant experience, and connection to community and amenities
Brian Rosen | President & CEO | Canada | Colliers International | Technology, tenant experience, and connection to community and amenities
In this episode, host David Abrams is in conversation with Brian Rosen, President & CEO | Canada at Colliers International. We learn about Brian’s non-traditional journey to commercial real estate and his experience bringing teams together to create opportunities where 1 + 1 = 3. We discuss the long term nature of the industry and the role that buildings will play in supporting their business partners. Brian goes on to say, “the best operators are investing in amenities and engagement with the tenants and community, and that’s why tenant experience apps are going crazy.” Our conversation also addresses the importance of ESG as just one example of delivering on what tenants want—and how this same attention to environmental concerns was an early impetus to the development of HILO, in order to reduce print communication and move buildings toward digital connectivity. Brian is not quite ready to give up on the notion of “location, location, location” as a critical driver of real estate decisions, but he does believe it’s critically important for properties to have a vision and a commitment to technology, tenant experience, and connection to community and amenities. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
31:56
March 08, 2022
Jon Love | CEO | KingSett Capital | Seeing tenants as partners in delivering a great office experience
Jon Love | CEO | KingSett Capital | Seeing tenants as partners in delivering a great office experience
In this episode, host David Abrams is in conversation with Jon Love, Founder & CEO of KingSett Capital. We learn about Jon’s time spent 'going dark' just before he founded KingSett 20 years ago. Jon shares the impact mentors have had throughout his career, and how building relationships continues to be so important in his life. We hear Jon’s belief that we must learn to co-exist with Covid, which is a belief shared by David as well. We loved hearing about Jon’s desire to build a better product for the customer – each and every person who comes into your building – and his vision to see tenants as partners in delivering a great office experience. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.
25:12
March 07, 2022
TEN Season 3 Trailer
TEN Season 3 Trailer
The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.  From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading PropTech founders.   Subscribe so you never miss an episode of TEN.
01:24
February 01, 2022
Sheila Botting, Principal & President, Americas Professional Services at Avison Young | The Art of the Possible in CRE
Sheila Botting, Principal & President, Americas Professional Services at Avison Young | The Art of the Possible in CRE
In this episode, we will learn about Sheila's unexpected journey to commercial real estate and her desire to discover the art of the possible. We also had a great discussion about the shared responsibility to create workspaces and human experiences that people will want to be a part of. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
37:41
November 26, 2021
Susi Yu, Principal & Head of Development at MAG Partners | Connecting residents to their community
Susi Yu, Principal & Head of Development at MAG Partners | Connecting residents to their community
In this episode, we will learn about Susi’s journey from - architect to building developer and now, entrepreneur. She will share her learning from working with many amazing women who have been successful in managing both their careers and their personal lives. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
31:48
September 11, 2021
Daniel Tropp, Founder & President of AEBOV | Innovation & Tenant Experience in the Industrial sector
Daniel Tropp, Founder & President of AEBOV | Innovation & Tenant Experience in the Industrial sector
In this episode, we will learn about Daniel’s journey working in investment sales, moving to brokerage and then spending time as a product specialist, ultimately leading to his decision to branch out on his own, with the goal of bringing more innovation to the industrial sector. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
29:02
August 19, 2021
Linda Foggie, EVP at Turner & Townsend | Designing human, safe, healthy and sustainable spaces
Linda Foggie, EVP at Turner & Townsend | Designing human, safe, healthy and sustainable spaces
In this episode, we will learn about Linda’s journey to her current role, where she brings together her love of architecture, design and real estate. We will tap into her unique perspective about being in a role that she can do 85% in her sleep, while being challenged the other 15% of her time.   Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
28:25
August 03, 2021
Craig Leibowitz, Executive Director at Avison Young | Humanizing the Real Estate story
Craig Leibowitz, Executive Director at Avison Young | Humanizing the Real Estate story
In this episode, we will learn about Craig’s journey to his current role, where with his team he designs custom data analytics products that enable occupiers and investors to solve their complex real estate strategies. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
33:53
July 19, 2021
Joanna Frank, President & CEO at Center for Active Design | How healthy buildings drive ROI
Joanna Frank, President & CEO at Center for Active Design | How healthy buildings drive ROI
In this episode, we will learn about Joanna’s journey to her current role, where she advances design and development practices to foster healthy and engaged communities. We will tap into her unique skillset, including a love of science, her never ending curiosity and passion for continuous learning. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
37:56
July 07, 2021
Michael Mintz, Founder and CEO of MD Squared | Building tenant relationships to improve engagement
Michael Mintz, Founder and CEO of MD Squared | Building tenant relationships to improve engagement
In this episode, we will learn about Michael’s journey to his current role, where he focuses on multifamily syndication, real estate consulting and 3rd party property management. We tap into his learning from early beginnings as a property manager and how he found his way to starting his own firm. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
40:56
May 27, 2021
Dave Cairns, Founder of CBRE Forward | The importance of uniquely tailored tenant experience
Dave Cairns, Founder of CBRE Forward | The importance of uniquely tailored tenant experience
In this episode, we will learn about Dave’s journey to his current role, where he focuses on working with high growth companies in the tech sector, Space as a Service operators and financial service firms. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.    For more information visit http://www.hiloapp.com
35:09
May 10, 2021
Haniel Lynn, CEO of Kastle Systems | Redefining touchless experience with focus on the end user
Haniel Lynn, CEO of Kastle Systems | Redefining touchless experience with focus on the end user
In this episode, we will learn about Haniel’s journey to his current role, where he brings his engineering, business consulting and startup experience to the work that he does in building out a platform company.  Be sure to follow TEN so you never miss an episode of the Tenant Experience Network.  The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.    For more information visit http://www.hiloapp.com
40:22
April 05, 2021
Glenn Felson, Founder of PropTech and the Future of Real Estate | A new voice on tech in CRE
Glenn Felson, Founder of PropTech and the Future of Real Estate | A new voice on tech in CRE
In this episode, we will learn about Glenn’s journey to his current endeavours, where he combines his experience from working in residential brokerage, with his learning from the building access and flex-space industries. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.    For more information visit http://www.hiloapp.com
24:43
March 16, 2021
Becky Hanner, Principal of Commercial Asset Services | The customization of tenant amenities and ROI
Becky Hanner, Principal of Commercial Asset Services | The customization of tenant amenities and ROI
In this episode, we will learn about Becky’s journey to her current role at Commercial Asset Services, where she combines her early experience working in accounting, with her training in property and asset management. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
29:17
February 26, 2021
Steve Simoni, Founder of Bbot | How human interactions in CRE can create new social networks
Steve Simoni, Founder of Bbot | How human interactions in CRE can create new social networks
In this episode, we will learn about Steve’s journey to his current role at Bbot, where he combines his experience from working in the navy as a nuclear engineer, with his previous learning as a first-time founder. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
24:30
February 09, 2021
Jaime McKenna, Managing Director at Fengate | Why sensors & data are worthy of technology investment
Jaime McKenna, Managing Director at Fengate | Why sensors & data are worthy of technology investment
In this episode, we will learn about Jaime’s journey to her current position at Fengate, where she brings her extensive experience in finance and investment. We will tap into her thinking around how the office will continue to have a major purpose in our future, learn about the early days of her journey from humble beginnings to taking a company through an IPO, and gain insight into why she thinks sensors and data management are key areas worthy of future investment. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.  For more information visit http://www.hiloapp.com
27:29
January 29, 2021
Caleb Parker, Founder of Bold | Putting customers first when it comes to CRE
Caleb Parker, Founder of Bold | Putting customers first when it comes to CRE
In this episode, we will learn about Caleb’s journey to his current position at Bold, where he combines his learning from his experience as a founder and executive in the flexible workspace industry. We will tap into his thinking around “controlling the entire customer experience” as one of his keys to success, learn about the early days of his entrepreneurial journey, and gain insight into why he thinks people should be at the centre of the universe when it comes to thinking about commercial real estate.  Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
24:17
January 15, 2021
Introducing Season Two of TEN
Introducing Season Two of TEN
With recent events accelerating the creation of tech-enabled buildings, now is the time to delve deeper into conversations about how we can support the return to the workplace, knowing full well that it will be much slower than first contemplated. Flexibility will continue to evolve as an emerging theme in CRE, recognizing that people will be working from everywhere. More than ever, we have an opportunity to reimagine how we define and deliver tenant experience. Together with our guests, season 2 of TEN will dig into this topic to bring our listeners the latest and greatest thinking, and real-time insights from people in the trenches – building owners, managers, tenants and founders of leading Proptech solutions. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
01:13
January 07, 2021
Lorri Rowlandson, Senior Vice President, BGIS | How technology drives data insights
Lorri Rowlandson, Senior Vice President, BGIS | How technology drives data insights
In this episode, we will learn about Lorri’s journey to her current position at BGIS, where she builds on the intersection of real estate operations and innovation through strategic thought leadership. We will tap into her thinking around “technology as an enabler, helping to drive insights from data”, hear her views on becoming an expert through lifelong learning, and begin to explore our mutual struggles with communication in a virtual world. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
32:58
December 02, 2020
Annie Rinker, Director, Office of Innovation, Hines | How tech is changing Tenant Experience
Annie Rinker, Director, Office of Innovation, Hines | How tech is changing Tenant Experience
In this episode, we will learn about Annie’s journey to her current position at Hines, where she builds on the intersection of co-working and traditional commercial real estate by exploring ways to drive value. We will tap into her thinking around “how technology is changing client experience”, hear her views on the changing role of the property manager, and begin to explore where “coworking” meets “multifamily”.  Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
37:59
November 11, 2020
Matt Knight, PropTech Investor | How tech will get us back to the workplace
Matt Knight, PropTech Investor | How tech will get us back to the workplace
In this episode, we will learn about Matt’s journey to his current role as investor and board member, where he combines his learning from early days in private equity, to becoming a “PropTech nerd”. We will tap into his thinking around “how tech will get us back to the workplace” as one of his keys to success, and get a glimpse into what is top of mind for Matt as he continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
35:09
October 14, 2020
David Popler, Managing Director, Solutions Development, JLL | Using data to elevate client service
David Popler, Managing Director, Solutions Development, JLL | Using data to elevate client service
In this episode, we will learn about David’s journey to his current position at JLL, where he combines his learning from such roles as Chief Revenue Officer to Vice President of Business Development. We will tap into his thinking around “using data to serve clients better” as one of his keys to success, and get a glimpse into what is top of mind for David as he continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
35:08
September 25, 2020
Kay Sargent, Sr. Principal, Dir. of WorkPlace, HOK | Tech-enabled environments & doing what you love
Kay Sargent, Sr. Principal, Dir. of WorkPlace, HOK | Tech-enabled environments & doing what you love
In this episode, we will learn about Kay’s journey to her current position at HOK, where she applies her expertise in workplace design and strategy issues to create thoughtful solutions for her clients. We will tap into her thinking around “what it takes to become an expert and doing what you love” as one of her keys to success, her views on creating tech-enabled environments, and get a glimpse into what is top of mind for Kay as she continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
31:50
September 14, 2020
Jeff Dennis, Entrepreneur in Residence, Fasken Law | Curiosity and the desire for lifetime learning
Jeff Dennis, Entrepreneur in Residence, Fasken Law | Curiosity and the desire for lifetime learning
In this episode, we will learn about Jeff’s journey to his current position at Fasken, where he combines his learning from being an entrepreneur, with his expertise as a business advisor and lawyer. We will tap into his thinking around “curiosity, his desire for lifetime learning and the ability to reinvent yourself” as his keys to success, and get a glimpse into what is top of mind for Jeff as he continues to navigate through new challenges and emerging opportunities.   Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork  The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
36:10
September 01, 2020
Lee Odess, CEO Inside Access Control | Self-awareness & shifting from Access Control to Access Care
Lee Odess, CEO Inside Access Control | Self-awareness & shifting from Access Control to Access Care
In this episode, we will learn about Lee’s journey to his current position as founder and publisher, where he combines his industry experience, with his expertise in the technology space. We will tap into his thinking around “self-awareness” and recognizing the “business opportunity”, as his keys to success, and get a glimpse into what is top of mind for Lee as he continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of Hilo, a PropTech start-up. The Hilo platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the Hilo community in buildings, neighbourhoods and cities where they work and live. As the community grows, Hilo will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
34:15
August 17, 2020
Neil Lacheur, EVP & Principal, Avison Young | Building your own story & starting as an entrepreneur
Neil Lacheur, EVP & Principal, Avison Young | Building your own story & starting as an entrepreneur
In this episode, we will learn about Neil’s journey to his current position at Avison Young, where he combines his learning from being an entrepreneur, with his corporate experience. We will tap into his thinking around “building your own story” as one of his keys to success, and get a glimpse into what is top of mind for Neil as he continues to navigate through new challenges and emerging opportunities.  Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of Hilo, a PropTech start-up. The Hilo platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the Hilo community in buildings, neighbourhoods and cities where they work and live. As the community grows, Hilo will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
34:50
August 04, 2020
Chris Tambakis, CEO Adgar Canada | Doing what is right for the customer, and loving what you do
Chris Tambakis, CEO Adgar Canada | Doing what is right for the customer, and loving what you do
In this episode, we will learn about Chris Tambakis’s journey to his current position at Adgar, with over $1B in assets under management. We will tap into his thinking around “doing what is right for the customer” as one of his keys to success, and the importance of “loving what you do”. We will get a glimpse into what is top of mind for Chris as he continues to navigate through new challenges and emerging opportunities.  Subscribe to the TEN Podcast here or anywhere you listen to podcasts The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of Hilo, a PropTech start-up. The Hilo platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the Hilo community in buildings, neighbourhoods and cities where they work and live. As the community grows, Hilo will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
37:25
July 21, 2020
Jon Love, CEO KingSett Capital | Success, communication, and building horsepower during a pandemic
Jon Love, CEO KingSett Capital | Success, communication, and building horsepower during a pandemic
This episode of TEN features Jon Love, CEO of KingSett Capital, a leader in the commercial real estate industry, who took time out from his vacation with his family to talk with us today. In this episode, we will learn about Jon’s journey to his current position at KingSett Capital, with over $13B in assets under management. We tap into his thinking around “working in the moment” as one of his keys to success, and get a glimpse into what is top of mind for Jon as he continues to navigate through new challenges and emerging opportunities.
26:58
July 10, 2020
Trailer
Trailer
Introducing the Tenant Experience Network Podcast, hosted by David Abrams. Subscribe for more episodes with leading professionals and industry experts with experience in the built world. 
00:60
June 24, 2020