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TEN | Tenant Experience Network

TEN | Tenant Experience Network

By HILO
Hosted by David Abrams, Co-founder & CEO of HILO, the Tenant Experience Network features conversations with leading CRE professionals who all have something to say about the impact of technology on tenant experience in the built world. Together with our guests, we dig into this topic to bring our listeners the latest and greatest thinking, and real-time insights from people in the trenches: building owners, managers, tenants and founders of leading PropTech solutions.
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Susi Yu, Principal & Head of Development at MAG Partners | Connecting residents to their community
In this episode, we will learn about Susi’s journey from - architect to building developer and now, entrepreneur. She will share her learning from working with many amazing women who have been successful in managing both their careers and their personal lives. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
31:48
September 11, 2021
Daniel Tropp, Founder & President of AEBOV | Innovation & Tenant Experience in the Industrial sector
In this episode, we will learn about Daniel’s journey working in investment sales, moving to brokerage and then spending time as a product specialist, ultimately leading to his decision to branch out on his own, with the goal of bringing more innovation to the industrial sector. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
29:02
August 19, 2021
Linda Foggie, EVP at Turner & Townsend | Designing human, safe, healthy and sustainable spaces
In this episode, we will learn about Linda’s journey to her current role, where she brings together her love of architecture, design and real estate. We will tap into her unique perspective about being in a role that she can do 85% in her sleep, while being challenged the other 15% of her time.   Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
28:25
August 3, 2021
Craig Leibowitz, Executive Director at Avison Young | Humanizing the Real Estate story
In this episode, we will learn about Craig’s journey to his current role, where with his team he designs custom data analytics products that enable occupiers and investors to solve their complex real estate strategies. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
37:56
July 19, 2021
Joanna Frank, President & CEO at Center for Active Design | How healthy buildings drive ROI
In this episode, we will learn about Joanna’s journey to her current role, where she advances design and development practices to foster healthy and engaged communities. We will tap into her unique skillset, including a love of science, her never ending curiosity and passion for continuous learning. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.   For more information visit http://www.hiloapp.com
37:56
July 7, 2021
Michael Mintz, Founder and CEO of MD Squared | Building tenant relationships to improve engagement
In this episode, we will learn about Michael’s journey to his current role, where he focuses on multifamily syndication, real estate consulting and 3rd party property management. We tap into his learning from early beginnings as a property manager and how he found his way to starting his own firm. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
40:56
May 27, 2021
Dave Cairns, Founder of CBRE Forward | The importance of uniquely tailored tenant experience
In this episode, we will learn about Dave’s journey to his current role, where he focuses on working with high growth companies in the tech sector, Space as a Service operators and financial service firms. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.    For more information visit http://www.hiloapp.com
35:09
May 10, 2021
Haniel Lynn, CEO of Kastle Systems | Redefining touchless experience with focus on the end user
In this episode, we will learn about Haniel’s journey to his current role, where he brings his engineering, business consulting and startup experience to the work that he does in building out a platform company.  Be sure to follow TEN so you never miss an episode of the Tenant Experience Network.  The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.    For more information visit http://www.hiloapp.com
38:35
April 5, 2021
Glenn Felson, Founder of PropTech and the Future of Real Estate | A new voice on tech in CRE
In this episode, we will learn about Glenn’s journey to his current endeavours, where he combines his experience from working in residential brokerage, with his learning from the building access and flex-space industries. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.    For more information visit http://www.hiloapp.com
24:43
March 16, 2021
Becky Hanner, Principal of Commercial Asset Services | The customization of tenant amenities and ROI
In this episode, we will learn about Becky’s journey to her current role at Commercial Asset Services, where she combines her early experience working in accounting, with her training in property and asset management. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
29:17
February 26, 2021
Steve Simoni, Founder of Bbot | How human interactions in CRE can create new social networks
In this episode, we will learn about Steve’s journey to his current role at Bbot, where he combines his experience from working in the navy as a nuclear engineer, with his previous learning as a first-time founder. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
24:30
February 9, 2021
Jaime McKenna, Managing Director at Fengate | Why sensors & data are worthy of technology investment
In this episode, we will learn about Jaime’s journey to her current position at Fengate, where she brings her extensive experience in finance and investment. We will tap into her thinking around how the office will continue to have a major purpose in our future, learn about the early days of her journey from humble beginnings to taking a company through an IPO, and gain insight into why she thinks sensors and data management are key areas worthy of future investment. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value.  For more information visit http://www.hiloapp.com
27:29
January 29, 2021
Caleb Parker, Founder of Bold | Putting customers first when it comes to CRE
In this episode, we will learn about Caleb’s journey to his current position at Bold, where he combines his learning from his experience as a founder and executive in the flexible workspace industry. We will tap into his thinking around “controlling the entire customer experience” as one of his keys to success, learn about the early days of his entrepreneurial journey, and gain insight into why he thinks people should be at the centre of the universe when it comes to thinking about commercial real estate.  Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
24:17
January 15, 2021
Introducing Season Two of TEN
With recent events accelerating the creation of tech-enabled buildings, now is the time to delve deeper into conversations about how we can support the return to the workplace, knowing full well that it will be much slower than first contemplated. Flexibility will continue to evolve as an emerging theme in CRE, recognizing that people will be working from everywhere. More than ever, we have an opportunity to reimagine how we define and deliver tenant experience. Together with our guests, season 2 of TEN will dig into this topic to bring our listeners the latest and greatest thinking, and real-time insights from people in the trenches – building owners, managers, tenants and founders of leading Proptech solutions. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
01:13
January 7, 2021
Lorri Rowlandson, Senior Vice President, BGIS | How technology drives data insights
In this episode, we will learn about Lorri’s journey to her current position at BGIS, where she builds on the intersection of real estate operations and innovation through strategic thought leadership. We will tap into her thinking around “technology as an enabler, helping to drive insights from data”, hear her views on becoming an expert through lifelong learning, and begin to explore our mutual struggles with communication in a virtual world. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
32:58
December 2, 2020
Annie Rinker, Director, Office of Innovation, Hines | How tech is changing Tenant Experience
In this episode, we will learn about Annie’s journey to her current position at Hines, where she builds on the intersection of co-working and traditional commercial real estate by exploring ways to drive value. We will tap into her thinking around “how technology is changing client experience”, hear her views on the changing role of the property manager, and begin to explore where “coworking” meets “multifamily”.  Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
37:59
November 11, 2020
Matt Knight, PropTech Investor | How tech will get us back to the workplace
In this episode, we will learn about Matt’s journey to his current role as investor and board member, where he combines his learning from early days in private equity, to becoming a “PropTech nerd”. We will tap into his thinking around “how tech will get us back to the workplace” as one of his keys to success, and get a glimpse into what is top of mind for Matt as he continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
35:09
October 14, 2020
David Popler, Managing Director, Solutions Development, JLL | Using data to elevate client service
In this episode, we will learn about David’s journey to his current position at JLL, where he combines his learning from such roles as Chief Revenue Officer to Vice President of Business Development. We will tap into his thinking around “using data to serve clients better” as one of his keys to success, and get a glimpse into what is top of mind for David as he continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
35:08
September 25, 2020
Kay Sargent, Sr. Principal, Dir. of WorkPlace, HOK | Tech-enabled environments & doing what you love
In this episode, we will learn about Kay’s journey to her current position at HOK, where she applies her expertise in workplace design and strategy issues to create thoughtful solutions for her clients. We will tap into her thinking around “what it takes to become an expert and doing what you love” as one of her keys to success, her views on creating tech-enabled environments, and get a glimpse into what is top of mind for Kay as she continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
31:50
September 14, 2020
Jeff Dennis, Entrepreneur in Residence, Fasken Law | Curiosity and the desire for lifetime learning
In this episode, we will learn about Jeff’s journey to his current position at Fasken, where he combines his learning from being an entrepreneur, with his expertise as a business advisor and lawyer. We will tap into his thinking around “curiosity, his desire for lifetime learning and the ability to reinvent yourself” as his keys to success, and get a glimpse into what is top of mind for Jeff as he continues to navigate through new challenges and emerging opportunities.   Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork  The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a PropTech start-up. The HILO platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the HILO community in buildings, neighbourhoods and cities where they work and live. As the community grows, HILO will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
36:10
September 1, 2020
Lee Odess, CEO Inside Access Control | Self-awareness & shifting from Access Control to Access Care
In this episode, we will learn about Lee’s journey to his current position as founder and publisher, where he combines his industry experience, with his expertise in the technology space. We will tap into his thinking around “self-awareness” and recognizing the “business opportunity”, as his keys to success, and get a glimpse into what is top of mind for Lee as he continues to navigate through new challenges and emerging opportunities. Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of Hilo, a PropTech start-up. The Hilo platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the Hilo community in buildings, neighbourhoods and cities where they work and live. As the community grows, Hilo will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
34:15
August 17, 2020
Neil Lacheur, EVP & Principal, Avison Young | Building your own story & starting as an entrepreneur
In this episode, we will learn about Neil’s journey to his current position at Avison Young, where he combines his learning from being an entrepreneur, with his corporate experience. We will tap into his thinking around “building your own story” as one of his keys to success, and get a glimpse into what is top of mind for Neil as he continues to navigate through new challenges and emerging opportunities.  Subscribe to the TEN Podcast here, or anywhere you listen to podcasts: https://anchor.fm/tenantexperiencenetwork The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of Hilo, a PropTech start-up. The Hilo platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the Hilo community in buildings, neighbourhoods and cities where they work and live. As the community grows, Hilo will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
34:50
August 4, 2020
Chris Tambakis, CEO Adgar Canada | Doing what is right for the customer, and loving what you do
In this episode, we will learn about Chris Tambakis’s journey to his current position at Adgar, with over $1B in assets under management. We will tap into his thinking around “doing what is right for the customer” as one of his keys to success, and the importance of “loving what you do”. We will get a glimpse into what is top of mind for Chris as he continues to navigate through new challenges and emerging opportunities.  Subscribe to the TEN Podcast here or anywhere you listen to podcasts The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of Hilo, a PropTech start-up. The Hilo platform enables building operators to deliver better tenant experiences and a single point of access to smart building solutions. Rather than silo one building, our network connects people to the Hilo community in buildings, neighbourhoods and cities where they work and live. As the community grows, Hilo will leverage the data and provide valuable insights to our building partners in order to improve operations, reduce costs and increase asset value. For more information visit http://www.hiloapp.com
37:25
July 21, 2020
Jon Love, CEO KingSett Capital | Success, communication, and building horsepower during a pandemic
This episode of TEN features Jon Love, CEO of KingSett Capital, a leader in the commercial real estate industry, who took time out from his vacation with his family to talk with us today. In this episode, we will learn about Jon’s journey to his current position at KingSett Capital, with over $13B in assets under management. We tap into his thinking around “working in the moment” as one of his keys to success, and get a glimpse into what is top of mind for Jon as he continues to navigate through new challenges and emerging opportunities.
26:58
July 10, 2020
Trailer
Introducing the Tenant Experience Network Podcast, hosted by David Abrams. Subscribe for more episodes with leading professionals and industry experts with experience in the built world. 
00:60
June 24, 2020