The Botcast

#9 - Charlie Cadbury - The Future Of Communication Between Brand & Customer

An episode of The Botcast

By We Build Bots
Twice monthly, we discuss all things chatbot, voice, AI and analytics and welcome leaders in their fields to discuss AI’s impact on marketing, sales and customer service. At the end of each month we release a monthly news digest where Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow discuss the top tech news stories from the month.

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#18 Digital Transformation and Innovation at Wigan & Bolton Councils with Alison Hughes, Assistant Director of ICT Strategic Partnerships & #2 Female Gov Tech Leaders 2018
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. We were thrilled to invite Alison Hughes, Assistant Director of ICT Strategic Partnerships onto The Botcast. Alison has built an exceptional network across the public sector and is a trusted advisor to many authorities on driving business change through the use of ICT and digital transformation. Alison heads up a unique relationship on behalf of the Bolton & Wigan Partnership which she tells us all about during this episode. She was also voted #2 Female Gov Tech Leaders 2018 and Top 30 Women In Tech Manchester - as you know, we're passionate about showcasing inspiring and pioneering women in technology so we are thrilled to call Alison a guest on The Botcast.  We talk to Alison about the challenges that Wigan and Bolton Councils face, how they are planning to tackle these challenges using technology and how AI, machine learning, chatbots and voice activated devices could be integral to councils of the future. We also chat about their decision to outsource IT in a £47m contract in 2013 and how they go about storing and effectively utilising the data of 600,000 citizens plus much more! As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
56:09
April 18, 2019
#17 Tech Gets Its S3XY Back
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month.  During this episode they discuss foldable phones, Nike's brand new self lacing Adapt BB, the release of Apples rumoured AirPods 2, how Elon Musk is bringing S3XY back with his Model Y, not to mention the shocking release of 'The secret lives of Facebook moderators in America' by The Verge. As always, we love to hear from you! We want to know what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots Thanks for listening :)
50:38
March 28, 2019
#16 Tech News Digest - Tesla Talks
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month.  During this episode they discuss the new Tesla Model 3, Ikea's plan to dominate the smart home market, the rejection of Amazon HQ2 in NYC plus much more! Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
42:22
March 13, 2019
#15 Talking AI with Cindy Rose: The UK's Most Powerful Women In Tech
As Part of International Women's Day, we are thrilled to release this very special episode of The Botcast with Cindy Rose OBE, CEO at Microsoft UK. Having interviewed a number of incredible women in the tech industry including Dr Zara Nanu, Lisa Matthews and Natalia Solnica, we are thrilled to call the UK's most powerful women in tech a guest on The Botcast also. Microsoft publicly commit to re-skilling people already working in the tech industry in areas such as the Cloud and AI - specifically in the public sector so we wanted to know what this looks like and how Cindy see's AI impacting the Government as a whole. We also talk about how with the potential of AI often comes unintended consequences and lastly we touch upon how AI is being used to address broader societal issues.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
09:00
March 7, 2019
#14 - How Monmouthshire County Council Are Digitally Transforming Using Chatbots & AI
During this Botcast episode, we talk to Emma Jackson, Digital Programme Manager and Abigail Barton, Communications and Engagement Manager at Monmouthshire County Council.  We Build Bots have been working with Monmouthshire County Council to develop their bilingual chatbot; Monty. Monmouthshire welcomed residents to ‘Love Digital’ on Friday, 25th January – St Dwynwen’s Day, the Welsh equivalent of Valentine’s Day – with the launch of Monty which is available 24/7/365 on Monmouthshire’s website – monmouthshire.gov.uk – and via its Facebook messenger service – @MonmouthshireCC. Monty is the first local authority chatbot in Wales and is set to enhance Monmouthshire County Council’s digital experience.  During this episode, they share how they have approached their digital transformation strategy, the key challenges they face as a council and how Monty is helping to combat these challenges. We also talk about what challenges they foresee for councils over the coming years and how they think chatbot technology and AI will help with these challenges. Lastly, we ask them what advice they would give to Councils who are wary about chatbot adoption.  If you're a council interested in learning more about how chatbot technology could help you save money, increase efficiencies and transform your customer service, book a demo ⇢ wbb.intelagent.ai/book-a-demo or email us at info@webuildbots.ai. As always, we love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
24:00
February 28, 2019
#13 - Natalia Solnica - How Chatbots And AR Are Coming For Commerce In 2019
During this Botcast episode, we talk to Natalia Solnica, Product Director at Beamly (https://www.beamly.com) who combine agile product and engineering with an integrated digital agency - all under one roof.  We talk to Natalia about Beamly's work with top brands including Debenhams, Adidas, Gucci, Marc Jacobs, Cover Girl, Rimmel and Max Factor as well as discuss the growth and evolution of chatbots and AR in the fashion and beauty industry. We talk about how chatbots are set to evolve from now until 2025 and Natalia offers words of advice to companies dubious about chatbot adoption.  As always, we love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
31:01
February 12, 2019
#12 CES 2019
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news and this month it's all about CES 2019.  They discuss how the major players in Voice showed up at CES and who came out on top, the best wearable tech applications and how practicality as apposed to novelty is key this year, how IOT has evolved from the Internet of Things to the Intelligence of Things thanks to AI, autonomous vehicles and of course LG and Samsung's impressive new TV releases that have got everybody talking. Plus much more! Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below.  We'd also really appreciate a review on iTunes so that we can get The Botcast in front of even more like minded people. Your support is always hugely appreciated!  Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
45:00
January 23, 2019
#11 - Kane Simms - Top Takeaways from 6 Months Talking to Voice Specialists
During this Botcast episode, we talk to Kane Simms, Host of VUX World (https://vux.world/) about what he's learnt from interviewing voice specialists over the past 6 months.  We also talk about voice search becoming the new organic search and whether voice search will be the death of SEO. We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
42:10
January 7, 2019
The Botcast #2 Monthly News Digest
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month.  During this episode they discuss Alexa reaching it's 50,000 skills milestone, Google Pixels Night Sight and Google Assistants new feature releases, how voice SEO works, news hot off the press regarding the tag team that is Apple and Amazon PLUS some great Christmas gift ideas for the technophiles in your life. This one isn't to be missed! Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via theAnchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
48:42
December 21, 2018
#9 - Charlie Cadbury - The Future Of Communication Between Brand & Customer
During this Botcast episode, we interview Charlie Cadbury, CEO at Say It Now about what he's learnt working with major brands such as Marriott Hotels, Ministry of Sound, Virgin Media, Aviva, Greggs and BBC. Stores using conversational commerce in the right way are said to be increasing annual revenue by 7 - 25% so we talk to Charlie about best practices, how conversational SEO works and what the future of communication looks like for brands and customers. We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
19:51
December 12, 2018
The Botcast #1 Monthly News Digest
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month. During this episode they discuss Facebook Portal, Google Duplex, Amazons new machine learning courses as well as how screens and smart phones have alienated an entire generation but how voice could hold the power to reconnecting them. Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
50:25
December 2, 2018
#7 - Craig Pugsley - VUX Series ~ All Things Alexa
Over the next three episodes, we focus specifically on Voice ~ The Botcast VUX Series. During this episode, we talk to Craig Pugsley, Director and Creative Lead at Studio Flow about what he's learnt working with conversational user interfaces, his time at Just Eat where he created the UK’s very first e-commerce Alexa skill and his VCSW meet-up where he brings together a community of VUX designers, chat engineers and conversational product owners to talk about all things Voice. We also chat about IFA 2018 in Berlin, Studio Flow's approach to building voice interfaces and what Craig predicts the next 5 years will look like in the world of voice and chat bots. Remember to use #TheBotcast to share your thoughts, topic ideas and guest suggestions.
31:34
November 5, 2018
#6 - Adam Greenwood - Top Takeaways from a 1 month Tech Pilgrimage
We talk to Adam about what he learnt during his one month tech pilgrimage, his continuous experimentation in the voice space and how Greenwood Campbell has evolved and adapted in this rapidly changing landscape.
40:31
October 25, 2018
#5 - Pete Gatenby - Embracing failures during Digital Transformation with Pete Gatenby.
We talk to Pete about how companies can embrace digital transformation, the importance of testing and celebrating failure and how slow and steady no longer wins the race.
36:09
October 11, 2018
#4 - Paul Shepherd - Revolutionising Customer Services with Chatbots
We talk to Paul Shepherd, CEO of We Build Bots about their rapid growth after overfunding by 55%. We also talk about micro services, how WBB's product IntelAgent is revolutionising customer services and what chatbots can do for businesses as a whole.
33:51
September 14, 2018
#3 - Lisa Matthews - Organising your life with AI & chatbots
We talk to Lisa about her personal organisation chatbot; 'Our Canary' which takes all spheres of life into consideration - not just your calendar. We also discuss opportunities within voice and what it's like being a minority in the tech industry.
35:25
August 31, 2018
#2 - Dr Zara Nanu - Closing the Gender Pay Gap with AI
The World Economic Forum have said that it’s going to take 217 years to close the gender pay gap. Dr Zara Nanu (CEO at Gap Square) and her team are aiming to do this in under 20 years. If you are interested in learning about how AI is being used to close the gender pay gap then you are sure to enjoy this episode with Zara. Zara mentioned that for companies with 10,000 employees it would take around £14 million to close the gender pay gap if it were to be done now and for every year that they don’t look at this issue they accrue another £250,000 pounds that will need to be spent eventually. Take a listen to learn how you can go about solving this issue in your business. During the news section of The Botcast, blockchain based platform Opet which is designed to address the divide in education was mentioned. You can find out more about them here: https://bit.ly/2nz
22:22
August 14, 2018
#1 - Julian Harris - Harnessing the Power of Chatbots
This is Episode One of The Batcast and we are talking to Julian Harris, Head of Technology Research at CognitionX about how to harness the power of AI in business. We discuss Digital Autonomous Organisations (DAO’s), how London has just emerged as the AI Capital of Europe and also how the likes of Microsoft, Apple and Google are routing for social bots to become the new Windows. CognitionX have created a research directory of products/news and other resources, all things AI. IF you want to learn more about the impact of AI on HR and business, head here: https://bit.ly/2ny0aAN You can find The Business of Natural Language Computing Primer on Chatbots and Voicebots here: https://bit.ly/2MJOq9h Ubiquitous Voice: Essays from the Field: https://bit.ly/2MkMeIr
45:29
August 13, 2018
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