The Botcast

#9 - Charlie Cadbury - The Future Of Communication Between Brand & Customer

An episode of The Botcast

By We Build Bots
Technology is no longer an insular department within a company, it's a thread that runs through every single industry in the world. We interview Digital Transformation Leaders in both the public and private sector in order to understand what their challenges are and which emerging technologies such as AI, chatbots, voice technology and blockchain could help tackle said challenges.

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#33 How emerging technologies are transforming tourism with Dave Vincent, Chief Digital Officer at Tourism Northern Ireland.
This week, we chatted to Dave Vincent, Chief Digital Officer Tourism Northern Ireland.  We're keen to learn more about their mission to build the value of tourism in the local economy and how technology plays a part in this. We talk about the success story of tourism in Iceland (having grown considerably in economic significance in the past 15 years) and how Ireland has mirrored this with their successes using emerging technologies such as AR & VR. We ask Dave what the main challenges are within Tourism Northern Ireland and which technologies are helping to combat these challenges as well as which tech is currently falling short. We ask all of our guests which resources they use to enhance their digital transformation knowledge. Daves' top picks are WIRED, Gartner and Forrester as well as events such as Digital Tourism Think Tank.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
23:04
September 6, 2019
#32 Best Of the Botcast Year 1 - Part 2
The Botcast is one year old! During the best bits part two, we highlight our conversations with the following guests … Michael Sage, Head of Digital Transformation, Chelmsford City Council. We talk about the top challenges he's faced working within local authorities with the rise of digital. Karen Cawte, Digital Transformation Manager at West Lothian Council. We talk to Karen about their contribution to setting up the Local Government Digital Partnership along with 31 other Scottish Local Authorities plus much more. Alex Cousins, Business Development Director at Capita. Alex offers a fantastic birds eye view of 20 years in transformation. Steven Kyle, Transformation Programme Manager at Dundee City Council. We discuss what their transformation model looks like in relation to service design, how they're approaching digital transformation as a whole. Lee Jones - Head of Contact Centre Newport, Lucy Parton - Head of Transformation and James Harrison - Head of Robotics and AI at Lloyds Banking Group. We talk about Lloyds £3 billion investment in technology and staff to improve digital services, how they're planning to better engage with their 14 million digitally active customers. Jenny Nelson, Digital Newcastle Programme Manager at Newcastle City Council. We talk about how Jenny’s tackled imposture syndrome, the adoption of their adult social care bot, how Newcastle is set to become the UK’s leading Smart City plus much more! Paul Ward, Head of ICT & Digital at Coventry City Council. Budget cuts are a challenge faced across the board so we talk about how they're using technology to help make savings as well as drive innovation. Natasha Bhambhra, Senior Strategy Advisor at Government Digital Service. We talk to Natasha about the GDS Academy, DDaT Fast Stream programme as well as their Emerging Technology Development Programme. Derek Hobbs Interim Director of Business Development and Digital Transformation at Careers Wales. We discuss Derek’s highly praised Carer’s Allowance Digital Service which has an impressive satisfaction score of 90% and a take-up of over 70%! Aaqib Usman, Founder & CEO at Midwest Immersive. We wanted to know how the public sector could use immersive technologies such as Augmented Reality (AR) to better engage constituents. Let us know your favourite episodes and top takeaways using #thebotcast on any of our social channels listed below or via Anchor.fm. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
58:28
August 30, 2019
#31 Best Of The Botcast Year 1 - Part 1
The Botcast is one year old! And in celebration of it’s first birthday, we thought we’d throwback to some of the best bits and top takeaways over the past year! There are so many, so here is part one where we highlight our conversations with the following guests … Julian Harris, Head of Technology Research at CognitionX. We discuss Digital Autonomous Organisations (DAO’s), how London has just emerged as the AI Capital of Europe and how to harness the power of AI in business. Dr Zara Nanu, CEO at Gapsquare. The World Economic Forum have said that it’s going to take 217 years to close the gender pay gap. Dr Zara Nanu and her team are aiming to do this in under 20 years so we talk about how she’s planning to achieve this. Lisa Matthews, CEO at HellyHolly. Lisa is building a personal organisation chatbot called 'Our Canary' which takes all spheres of life into consideration - not just your calendar. We also discuss opportunities within voice and what it's like being a minority in the tech industry. Pete Gatenby, Chief Strategy Officer at B60. We talk to Pete about how companies can embrace digital transformation, the importance of testing and celebrating failure and how slow and steady no longer wins the race. Kane Simms, Host of VUX World. We find out what Kanes learnt from chatting to voice specialists over the past 6 months. We also talk about voice search becoming the new organic search and whether voice search will be the death of SEO. Emma Jackson, Digital Programme Manager and Abigail Barton, Communications and Engagement Manager at Monmouthshire County Council. We talk about the launch of their new chatbot Monty and how it’s helping them better engage with constituents. Cindy Rose OBE, CEO at Microsoft UK. Microsoft publicly commit to re-skilling people already working in the tech industry in areas such as the Cloud and AI - specifically in the public sector so we wanted to know what this looks like and how Cindy see's AI impacting the Government as a whole. We also talk about how with the potential of AI often comes unintended consequences and lastly we touch upon how AI is being used to address broader societal issues. Alison Hughes, Assistant Director of ICT Strategic Partnerships at Wigan & Bolton Councils. Alison was voted #2 Female Gov Tech Leaders 2018 and Top 30 Women In Tech Manchester. We chat to her about the challenges they face at Wigan and Bolton and their decision to outsource IT in a £47m contract in 2013 and how they go about storing and effectively utilising the data of 600,000 citizens plus much more! Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council. Kieron has helped generate vast savings by integrating 2 major councils with digital solutions resulting in them offering services online as well as being an influencer and significant contributor as part of 2 major digital platform roll outs with 2 large local authorities. We were excited to understand Kieron's birds eye view perspective on councils across the world in order to really understand challenges across the board. Let us know your favourite episodes and top takeaways either via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
55:54
August 30, 2019
#30 How local authorities can use immersive technologies to better engage constituents, increase efficiencies and save money with Aaqib Usman, Founder & CEO at Midwest Immersive
This week, we went international and caught up with Chicago based Aaqib Usman, Founder & CEO at Midwest Immersive. In July 2016, Aaqib set up Midwest Immersive which is an interactive technology studio that works with brands and agencies combining new media art forms and emerging technologies to create one-of-a-kind consumer experiences. They’ve worked with a number of major brands including Nike, Adidas and Cadbury as well as won multiple awards for innovation.  Aaqib tells us about some of the most interesting and exciting projects he’s working on including the creation of a Snapchat lens that gained 24,000 views in just four hours as well as working on a project with Adidas during the 2018 FIFA World Cup.  I wanted to know how the public sector could use immersive technologies such as Augmented Reality (AR) to better engage constituents. Aaqib came up with some great examples so if you’re looking for ways to better engage your community, grab a cup of tea and take half an hour to listen to this episode.  We ask all of our guests which resources they use to enhance their digital transformation knowledge. Aaqib’s top pick was a podcast called AngelList where you learn investing from experienced angels and VCs. As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai. If you'd like to be a guest, you can contact our host directly ⇢ lucy@wbb.ai.  Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
28:17
August 6, 2019
#29 Exploring The Art Of The Possible with Derek Hobbs Interim Director of Business Development and Digital Transformation at Careers Wales
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.  This week, we chatted to Derek Hobbs, Interim Director of Business Development and Digital Transformation at Careers Wales. Derek started his digital transformation journey with the DVLA where he was taken on to market the new online car tax system. He then held a number of interesting roles within digital transformation, including Head of Operational Digital Services, Digital Efficiencies, Channels and Customer Experience (CX) at the Department for Work and Pensions not to mention setting up his own digital transformation consultancy. Derek introduced RPA (robotic process automation) into the Department for Work and Pensions so we discuss what made him pivot towards automation and how RPA was received internally as well as externally. He then tells us about the highly praised Carer’s Allowance Digital Service he developed using agile methodology which has an impressive satisfaction score of 90% and a take-up of over 70%! We also talk about Dereks role as Head of Strategic Marketing at the pensions regulator where he was hired for the role out of automated enrolment as well as his objective to make DWP paperless internally by 2022 - a huge task with considering they have 90,000 staff! We ask all of our guests which resources they use to enhance their public sector digital transformation knowledge. Dereks top picks were whitepapers, podcasts such as Tech Tent, Trending and McKinsey as well as a book called The Best Service Is No Service by Peter Massey.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ wbb.ai or email us at info@wbb.ai. If you'd like to be a guest, you can contact our host directly ⇢ lucy@wbb.ai.  Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
48:06
July 26, 2019
#28 Building The Most Digitally Skilled Population of Civil Servants In The World with Natasha Bhambhra, Senior Strategy Advisor at GDS
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service.  This week, we caught up with Natasha Bhambhra, Senior Strategy Advisor at Government Digital Service. GDS is a team within the Cabinet Office tasked with transforming government digital services. Responsibilities include building GOV.UK, making sure that people can sign into government services safely and easily, choosing the right technology for government, improving the way in which the government buys digital services plus much, much more! We talk to Natasha about the GDS Academy, DDaT Fast Stream programme as well as their Emerging Technology Development Programme which offer training in subjects like artificial intelligence, virtual reality and biotechnology. This leads us on to discuss the importance of growing your own talent in order to combat the skills gap.  Lastly, we discuss which new technologies Natasha thinks will impact the government most and how the likes of AI, machine learning, chatbots, voice technology and data capture will continue to transform the way the government operates over the coming years.  We ask all of our guests which resources they use to enhance their public sector digital transformation knowledge. Natasha's top picks were Wired Newsletters and Digital Leaders Blog.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
24:46
July 16, 2019
#27 Creativity, Innovation and Self Service Strategy with Paul Ward, Head of ICT & Digital at Coventry City Council
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. This week, we caught up with Paul Ward, Head of ICT & Digital at Coventry City Council who has worked at Coventry for almost two decades and therefore seen huge evolution in this space with the rise of digital. Budget cuts are a challenge faced across the board so we talk about how they're using technology to help make savings as well as drive innovation. Coventry's contact centre covers a huge range of topics including general enquiries, payments, council tax appointments and queries, housing benefit and housing services plus much more. We wanted to find out how they're looking to streamline their contact centre and improve the customer journey using automation, AI, chatbots and data capture. We also talk about their biggest challenges, how they're approaching digital transformation and which technologies they see having the biggest impact on local authorities in the future.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
52:30
July 9, 2019
#26 Digital Cities: Newcastle set to become the UK’s leading smart city
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. This week, we caught up with Jenny Nelson, Digital Newcastle Programme Manager at Newcastle City Council. Jenny has worked at Newcastle for over ten years so we discuss the different roles she's held and how the rise in digital has impacted these roles over the years. We also talk about how she's tackled imposture syndrome, the adoption of their adult social care bot, how Newcastle is set to become the UK’s leading Smart City plus much more! As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
45:22
July 2, 2019
#25 Bots in Banking: Tech Talk With The UK’s Largest Digital Bank – Lloyds Banking Group
This week, we caught up with the UK’s Largest Digital Bank; Lloyds Banking Group. We were lucky enough to meet with Lee Jones - Head of Contact Centre Newport, Lucy Parton - Head of Transformation and James Harrison - Head of Robotics and AI at Lloyds Banking Group to talk all things tech and transformation within financial services. We talk about Lloyds £3 billion investment in technology and staff to improve digital services, how they're planning to better engage with their 14 million digitally active customers as well as chat about their top challenges and how technology is helping to counteract these challenges.  Lee, Lucy and James each tell us about which technologies are having the biggest impact on their respective areas of the business, we learn about how voice technology is changing the face of contact centres as well as better understand how the likes of chatbots, AI and robotics are helping to shape banks of the future plus much, much more! As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter – @webuild_bots Instagram – @we_build_bots Facebook – @webuildbotsai Linkedin – @webuildbots
31:44
June 25, 2019
#24 Strategy & Service Design with Steven Kyle, Transformation Programme Manager at Dundee City Council
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. This week, we spoke to Steven Kyle, Transformation Programme Manager at Dundee City Council about how digital transformation is integral to all transformation projects, not just digital ones and how this is an essential pillar of the 21st century public sector workforce.  Service Design is an area that Dundee City Council is particularly passionate about. We discuss what their transformation model looks like in relation to service design, how they're approaching digital transformation as a whole, what challenges they're up against and which technology they're implementing to help combat some of these challenges.  Last year, Dundee hosted GovJam; a global event carried out simultaneously across 32 cities. GovJam aims to introduce public sector workers to a wide range of service design techniques throughout a 48 hours challenge to solve problems around a key theme. We talk to Steven about what they learnt by hosting this event as well as discussing the work that Dundee are carrying out alongside the Scottish Government in order to help develop the ‘Scottish Approach to Service Design’.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
37:12
June 18, 2019
#23 Twenty Years Of Transformation with Alex Cousins
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. This week, we spoke to Alex Cousins, Business Development Director at Capita whose career stems back to the 1980’s when she spent 16 years working in various roles in Liverpool City Council. In 2001, she spent nearly four years working as Head of E-Government at Hammersmith & Fulham Council before moving into Local Government Consulting. In 2006, she then became Transformation Sales Director at BT Global Services before moving into a Local Government and Communities Executive role at Hewlett-Packard. Since 2015, she's been working as the Business Development Director at Capita. With over 20 years experience working within local authorities as well as many years working within the private sector organisations, Alex offers a fantastic birds eye view of Digital Transformation across the board. We talk about how has emerging technology and working within a more digital environment has been received and adopted within the public sector and Alex shares some success stories as well as roadblocks along the way. We talk about her involvement with The Northern Powerhouse, a project aimed to rebalance the economy with over £13bn worth of planned investments to be spent on place based infrastructure. Five years in, we ask Alex how has this project been rolled out, what impact it's had and whether there's been a ROI. Capita are working on some really exciting projects of late and Alex has pitched Ismail Alma, Patrick Gormley and Serge Torbin as the ones to watch so be sure to watch out for what these digital pioneers are up to over the following months.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
48:16
June 11, 2019
#22 West Lothian Council's Take On Transformation
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. This week, we spoke to Karen Cawte, Digital Transformation Manager at West Lothian Council. Karen has a career in the public sector stemming back to 2003, so we talk about the changes she's seen with the rise in digital and how this has impacted and benefited local authorities. West Lothian are part of the Digital Champions Network so we talk to Karen about what this looks like and the impact it has, they also contributed to setting up the Local Government Digital Partnership along with 31 other Scottish Local Authorities so we find out more about how collaboration is helping Scottish local authorities to innovate across the country.  Karen breaks down the core themes within West Lothian's Digital Transformation Strategy and explains what their vision for each theme. Data is a big talking point and West Lothian store data of around 175,000 citizens, so we find out how they use this data to feed into their decision making and better engage with your constituents. We also talk about how they plan to better serve vulnerable members of society as well as encourage constituents to sign up for a 'MyAccount', plus much more.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
36:09
June 4, 2019
#21 Talking Transformation with Michael Sage, Head of Digital Transformation, Chelmsford City Council
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. We were thrilled to welcome Michael Sage, Head of Digital Transformation, Chelmsford City Council onto the show, Michael has over the last 16 years experience running digital transformation projects in the public and 3rd sector. We talk about how maintaining his consultancy role throughout his permanent public sector roles has benefited the local authorities he's worked with as well as the top challenges he's faced working within local authorities with the rise of digital.  We wanted to find out what the process of becoming digitally independent looks like for Chelmsford and whether there are any synergies between the challenges faced by both South Norfolk and Chelmsford Councils.  Lastly, we talk about which technology has reaped the most rewards over the years, which new technologies he's most excited about as well as what advice/best practices he'd suggest to councils who are early on in their Digital Transformation process.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
40:54
May 29, 2019
#20 Digital Transformation in UK & NZ Local Authorities with Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. We were thrilled to invite Kieron McGhie, Strategic Transformation Workstream Lead at Barking and Dagenham Council onto The Botcast. After starting out as a labourer working on bridges all over Lancashire and becoming a qualified street mason, Kieron worked in councils for most of his life, either as a permanent employee or as a contractor. Not only has he worked for councils across the UK but also overseas in the likes of New Zealand where you lived with your family for 13 years.  Kieron has helped generate vast savings by integrating 2 major councils with digital solutions resulting in them offering services online as well as being an influencer and significant contributor as part of 2 major digital platform roll outs with 2 large local authorities. As an experienced contractor who understands in depth the challenges that all local authorities face from a digital transformation perspective, we were excited to understand Kieron's birds eye view perspective on councils across the world in order to really understand challenges across the board.  As well as talking about his wealth of experience, we also talk about which emerging technologies are set to change local authorities over the next decade. Lastly, Kieron gives some great advice on first steps for councils struggling to kick start their digital transformation process. If you need a helping hand on your Digital Transformation journey, you can contact Kieron here 👉ciukltd@gmail.com.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
47:14
May 22, 2019
#19 Hacker, Headbanger, Harley Rider & Tech Evangelist - An Interview with Julien Simon, Global Technical Evangelist in AI & Machine Learning at AWS
During this episode, we talk to Julien Simon, Global Technical Evangelist in AI & Machine Learning at AWS about what he's learnt over the past decade working as a CTO for a number of companies around the world and what his role as Global Technical Evangelist in AI & Machine Learning at AWS looks like. We ask Julien to expand on the different services AWS offer around infrastructure, AI and machine learning as well as discussing Amazon SageMaker which holds huge potential for developers. Julien provides some valuable insights into initial steps for developers if they're new to using AWS and we ask him to expand on how he envisions AI, ML and Automation continuing to enhance the buyers journey over the next decade.  Lastly, we dig a little deeper into what emerging technologies he's most excited about as well as talking about re:MARS; Amazons invite only tech conference inspired by Mars! As always, we would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below.  Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
54:45
May 17, 2019
#18 Digital Transformation and Innovation at Wigan & Bolton Councils with Alison Hughes, Assistant Director of ICT Strategic Partnerships & #2 Female Gov Tech Leaders 2018
We're interviewing Digital Transformation specialists across the country to find out how they're approaching their digital transformation process and how the use of AI, automation, machine learning and chatbot technology can help councils to save money, increase efficiencies and improve customer service. We were thrilled to invite Alison Hughes, Assistant Director of ICT Strategic Partnerships onto The Botcast. Alison has built an exceptional network across the public sector and is a trusted advisor to many authorities on driving business change through the use of ICT and digital transformation. Alison heads up a unique relationship on behalf of the Bolton & Wigan Partnership which she tells us all about during this episode. She was also voted #2 Female Gov Tech Leaders 2018 and Top 30 Women In Tech Manchester - as you know, we're passionate about showcasing inspiring and pioneering women in technology so we are thrilled to call Alison a guest on The Botcast.  We talk to Alison about the challenges that Wigan and Bolton Councils face, how they are planning to tackle these challenges using technology and how AI, machine learning, chatbots and voice activated devices could be integral to councils of the future. We also chat about their decision to outsource IT in a £47m contract in 2013 and how they go about storing and effectively utilising the data of 600,000 citizens plus much more! As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
56:09
April 18, 2019
#17 Tech Gets Its S3XY Back
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month.  During this episode they discuss foldable phones, Nike's brand new self lacing Adapt BB, the release of Apples rumoured AirPods 2, how Elon Musk is bringing S3XY back with his Model Y, not to mention the shocking release of 'The secret lives of Facebook moderators in America' by The Verge. As always, we love to hear from you! We want to know what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots Thanks for listening :)
50:38
March 28, 2019
#16 Tech News Digest - Tesla Talks
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month.  During this episode they discuss the new Tesla Model 3, Ikea's plan to dominate the smart home market, the rejection of Amazon HQ2 in NYC plus much more! Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
42:22
March 13, 2019
#15 Talking AI with Cindy Rose: The UK's Most Powerful Women In Tech
As Part of International Women's Day, we are thrilled to release this very special episode of The Botcast with Cindy Rose OBE, CEO at Microsoft UK. Having interviewed a number of incredible women in the tech industry including Dr Zara Nanu, Lisa Matthews and Natalia Solnica, we are thrilled to call the UK's most powerful women in tech a guest on The Botcast also. Microsoft publicly commit to re-skilling people already working in the tech industry in areas such as the Cloud and AI - specifically in the public sector so we wanted to know what this looks like and how Cindy see's AI impacting the Government as a whole. We also talk about how with the potential of AI often comes unintended consequences and lastly we touch upon how AI is being used to address broader societal issues.  As always, we love to hear your thoughts and suggestions, so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. You can also find us at ⇢ intelagent.ai or email us at info@webuildbots.ai. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
09:00
March 7, 2019
#14 - How Monmouthshire County Council Are Digitally Transforming Using Chatbots & AI
During this Botcast episode, we talk to Emma Jackson, Digital Programme Manager and Abigail Barton, Communications and Engagement Manager at Monmouthshire County Council.  We Build Bots have been working with Monmouthshire County Council to develop their bilingual chatbot; Monty. Monmouthshire welcomed residents to ‘Love Digital’ on Friday, 25th January – St Dwynwen’s Day, the Welsh equivalent of Valentine’s Day – with the launch of Monty which is available 24/7/365 on Monmouthshire’s website – monmouthshire.gov.uk – and via its Facebook messenger service – @MonmouthshireCC. Monty is the first local authority chatbot in Wales and is set to enhance Monmouthshire County Council’s digital experience.  During this episode, they share how they have approached their digital transformation strategy, the key challenges they face as a council and how Monty is helping to combat these challenges. We also talk about what challenges they foresee for councils over the coming years and how they think chatbot technology and AI will help with these challenges. Lastly, we ask them what advice they would give to Councils who are wary about chatbot adoption.  If you're a council interested in learning more about how chatbot technology could help you save money, increase efficiencies and transform your customer service, book a demo ⇢ wbb.intelagent.ai/book-a-demo or email us at info@webuildbots.ai. As always, we love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
24:00
February 28, 2019
#13 - Natalia Solnica - How Chatbots And AR Are Coming For Commerce In 2019
During this Botcast episode, we talk to Natalia Solnica, Product Director at Beamly (https://www.beamly.com) who combine agile product and engineering with an integrated digital agency - all under one roof.  We talk to Natalia about Beamly's work with top brands including Debenhams, Adidas, Gucci, Marc Jacobs, Cover Girl, Rimmel and Max Factor as well as discuss the growth and evolution of chatbots and AR in the fashion and beauty industry. We talk about how chatbots are set to evolve from now until 2025 and Natalia offers words of advice to companies dubious about chatbot adoption.  As always, we love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
31:01
February 12, 2019
#12 CES 2019
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news and this month it's all about CES 2019.  They discuss how the major players in Voice showed up at CES and who came out on top, the best wearable tech applications and how practicality as apposed to novelty is key this year, how IOT has evolved from the Internet of Things to the Intelligence of Things thanks to AI, autonomous vehicles and of course LG and Samsung's impressive new TV releases that have got everybody talking. Plus much more! Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below.  We'd also really appreciate a review on iTunes so that we can get The Botcast in front of even more like minded people. Your support is always hugely appreciated!  Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
45:00
January 23, 2019
#11 - Kane Simms - Top Takeaways from 6 Months Talking to Voice Specialists
During this Botcast episode, we talk to Kane Simms, Host of VUX World (https://vux.world/) about what he's learnt from interviewing voice specialists over the past 6 months.  We also talk about voice search becoming the new organic search and whether voice search will be the death of SEO. We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
42:10
January 7, 2019
The Botcast #2 Monthly News Digest
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month.  During this episode they discuss Alexa reaching it's 50,000 skills milestone, Google Pixels Night Sight and Google Assistants new feature releases, how voice SEO works, news hot off the press regarding the tag team that is Apple and Amazon PLUS some great Christmas gift ideas for the technophiles in your life. This one isn't to be missed! Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via theAnchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
48:42
December 21, 2018
#9 - Charlie Cadbury - The Future Of Communication Between Brand & Customer
During this Botcast episode, we interview Charlie Cadbury, CEO at Say It Now about what he's learnt working with major brands such as Marriott Hotels, Ministry of Sound, Virgin Media, Aviva, Greggs and BBC. Stores using conversational commerce in the right way are said to be increasing annual revenue by 7 - 25% so we talk to Charlie about best practices, how conversational SEO works and what the future of communication looks like for brands and customers. We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of so please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
19:51
December 12, 2018
The Botcast #1 Monthly News Digest
At the end of each month, Lucy Hopkins, Digital Marketing Manager at We Build Bots and Craig Pugsley, Director and Creative Lead at StudioFlow explore the hottest tech news stories to hit the press that month. During this episode they discuss Facebook Portal, Google Duplex, Amazons new machine learning courses as well as how screens and smart phones have alienated an entire generation but how voice could hold the power to reconnecting them. Botcast Listeners - We would love to hear what you’re enjoying, what you’re not and what you’d like to hear more of. Please send your questions/ requests/ feedback to us via the Anchor.fm app directly or using #thebotcast on any of our social channels listed below. Twitter - @webuild_bots Instagram - @we_build_bots Facebook - @webuildbotsai Linkedin - @webuildbots
50:25
December 2, 2018
#7 - Craig Pugsley - VUX Series ~ All Things Alexa
Over the next three episodes, we focus specifically on Voice ~ The Botcast VUX Series. During this episode, we talk to Craig Pugsley, Director and Creative Lead at Studio Flow about what he's learnt working with conversational user interfaces, his time at Just Eat where he created the UK’s very first e-commerce Alexa skill and his VCSW meet-up where he brings together a community of VUX designers, chat engineers and conversational product owners to talk about all things Voice. We also chat about IFA 2018 in Berlin, Studio Flow's approach to building voice interfaces and what Craig predicts the next 5 years will look like in the world of voice and chat bots. Remember to use #TheBotcast to share your thoughts, topic ideas and guest suggestions.
31:34
November 5, 2018
#6 - Adam Greenwood - Top Takeaways from a 1 month Tech Pilgrimage
We talk to Adam about what he learnt during his one month tech pilgrimage, his continuous experimentation in the voice space and how Greenwood Campbell has evolved and adapted in this rapidly changing landscape.
40:31
October 25, 2018
#5 - Pete Gatenby - Embracing failures during Digital Transformation with Pete Gatenby.
We talk to Pete about how companies can embrace digital transformation, the importance of testing and celebrating failure and how slow and steady no longer wins the race.
36:09
October 11, 2018
#4 - Paul Shepherd - Revolutionising Customer Services with Chatbots
We talk to Paul Shepherd, CEO of We Build Bots about their rapid growth after overfunding by 55%. We also talk about micro services, how WBB's product IntelAgent is revolutionising customer services and what chatbots can do for businesses as a whole.
33:51
September 14, 2018
#3 - Lisa Matthews - Organising your life with AI & chatbots
We talk to Lisa about her personal organisation chatbot; 'Our Canary' which takes all spheres of life into consideration - not just your calendar. We also discuss opportunities within voice and what it's like being a minority in the tech industry.
35:25
August 31, 2018
#2 - Dr Zara Nanu - Closing the Gender Pay Gap with AI
The World Economic Forum have said that it’s going to take 217 years to close the gender pay gap. Dr Zara Nanu (CEO at Gap Square) and her team are aiming to do this in under 20 years. If you are interested in learning about how AI is being used to close the gender pay gap then you are sure to enjoy this episode with Zara. Zara mentioned that for companies with 10,000 employees it would take around £14 million to close the gender pay gap if it were to be done now and for every year that they don’t look at this issue they accrue another £250,000 pounds that will need to be spent eventually. Take a listen to learn how you can go about solving this issue in your business. During the news section of The Botcast, blockchain based platform Opet which is designed to address the divide in education was mentioned. You can find out more about them here: https://bit.ly/2nz
22:22
August 14, 2018
#1 - Julian Harris - Harnessing the Power of Chatbots
This is Episode One of The Batcast and we are talking to Julian Harris, Head of Technology Research at CognitionX about how to harness the power of AI in business. We discuss Digital Autonomous Organisations (DAO’s), how London has just emerged as the AI Capital of Europe and also how the likes of Microsoft, Apple and Google are routing for social bots to become the new Windows. CognitionX have created a research directory of products/news and other resources, all things AI. IF you want to learn more about the impact of AI on HR and business, head here: https://bit.ly/2ny0aAN You can find The Business of Natural Language Computing Primer on Chatbots and Voicebots here: https://bit.ly/2MJOq9h Ubiquitous Voice: Essays from the Field: https://bit.ly/2MkMeIr
45:29
August 13, 2018
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