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The GovX Show

The GovX Show

By GovX Digital

The GovX Show is a UK-focused public sector transformation podcast - featuring conversations with senior executives from all tiers of local, devolved and central government.

You can join us live at the twice-yearly GovX Digital conference, held online every May and November, and bringing together over 1,000 government executives for presentations, panel discussions and real-time online networking.

Plus Planet GovX - our regular review of the biggest stories in public sector transformation.

More details about all of the above at www.GovX.digital

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#37 Courage and Community: Leading Wigan Council's Transformation Journey - Alison McKenzie-Folan
Like many local authorities across the UK, Wigan Council has been forced to tackle huge challenges in the last year - pivoting service delivery from face-to-face to digital, supporting vulnerable citizens and rebuilding the High Street - all with staff largely working remotely. Wigan's Chief Executive Alison McKenzie-Folan joins us on this episode of The GovX Show to share insights on how they're reimagining the future of local government.
29:47
May 7, 2021
#36 Need for Speed: How to Accelerate Public Sector Delivery
How can government organisations design, develop and deploy digital solutions at pace in a time of unprecedented pressure on public services? Made Tech's CTO Luke Morton joins us on The GovX Show to share his insights gained working with public sector organisations across the UK - how to get started, what works, common challenges - and how to overcome them. Hear more from Luke when he joins us at GovX Digital 2021 for the panel session 'Accelerating Delivery' (13 May 2021, 3:30 pm BST). Register free HERE 
26:10
May 5, 2021
#35 The CX Factor: How to be a Customer Experience Superstar
CX - two letters that define modern government, but what do they really mean? Forrester's David Wheable joins us on the latest episode of the The GovX Show to dive into how public sector organisations should approach Citizen Experience. Join David and leaders from HM Courts & Tribunals Service, DWP Digital, Crown Commercial Service and The Intellectual Property Office for the live panel discussion 'Government CX' (19 May 2021, 8:30 am BST). Register free: https://2021.govx.digital/talks/government-cx/
26:27
April 28, 2021
#34 - Creating user-centric digital services - Sandra Taylor
Sandra Taylor, Assistant Director of IT and Digital at Worcestershire County Council joins us on the show to share ideas on digital transformation in local government and delivering services that promote inclusion and accessibility. We're delighted that Sandra is also joining our panel session The Future of Local Government Services at GovX Digital 2021. Catch that discussion panel on 12 May 2021, 8:30am BST.
26:11
April 21, 2021
#33 Pioneering Digital Transformation in Local Government - Kurt Frary
Our guest is Kurt Frary, CTO of Norfolk County Council, one of the most innovative and technologically focused local authorities in the UK. Kurt shares his thoughts on all things digital: IoT rollout, running succesful pilot projects, getting senior buy-in for innovation, and how to create a culture that supports risk taking. We're excited to reveal Kurt will share even more about Norfolk's digital journey when he joins our panel session 'The Future of Programme Delivery' (13 May 2021, 8:30 am BST) as part of GovX Digital 2021, the UK's biggest public sector transformation conference.  Free to register for public sector execs!
25:09
April 13, 2021
#32 - Designing the future of public digital services
The Covid pandemic has fundamentally altered the ways citizens interact with local authorities, so what’s next for local government service delivery? Made Tech’s Head of Local Government, Glen Ocsko, joins us on The GovX Show to look at the big challenges and opportunities for the digital delivery of local government services. You can hear more from Glen on how to successfully transform local government service delivery at the GovX Digital virtual conference on 11-20 May 2021. It brings together the UK's biggest line-up of public sector speakers, including presentations and 'Ask Me Anything' sessions from government leaders in the UK and beyond. Check out the latest speakers and topics here: https://2021.govx.digital/ We’re delighted that Made Tech is a Stream Partner at GovX Digital 2021, where their experts will be sharing their insights on service excellence.
35:17
April 6, 2021
#31 - Planet GovX: Taking the Great Innovation Leap
Planet GovX is our regular review of the most significant stories and insights that we’ve spotted in government and public sector transformation. This week GovX Digital's Tim Coulthard and David Wilde take a look at: 01:10 How data is transforming public sector performance 05:50 New York City unveils its first IoT strategy 08:35 Mayor of London wants innovation to drive post-Covid recovery 13:00 What role should agile play in government? 18:35 Moving the Civil Service out of Whitehall - how to make it work 24:50 Civil Service reform - will it be more efficient?
31:25
March 21, 2021
#30 - What does Systems Thinking actually mean?
Systems thinking is a widely used term in the debate around the skillsets of public sector leaders, but what does it really mean? Leadership coach Alexandra Salamis joins us on the GovX Show to unpack the concept of systems thinking. We get to grips with: When systems thinking is used effectively, what benefits can be delivered in a public sector organisation? What kind of challenges is it particularly useful in tackling? What are the first practical steps should take in trying to gain the knowledge and ability to bring systems thinking to their roles?
33:60
March 16, 2021
#29 - Planet GovX: Trust and Data - Building Back Better
Planet GovX is our regular review of the biggest stories of the week in government and public sector transformation. From GovTech and data to CX Design and leadership skills, we look at what's making an impact in the UK and beyond. This week GovX Digital's Tim Coulthard and David Wilde take a look at: (00:56) The UK's new guidelines for digital IDs (03:50) The future of unitary vs county authorities in local government (08:16) Rebuilding public trust in our government (12:06) New digital transformation training for non-technical Civil Servants (16:12) The UK Census goes digital - is it still relevant? (22:03) The Budget 2021 - what it means for the public sector.
27:34
March 7, 2021
#28 - Putting Customer Experience at the Heart of Public Services
Organisations that put Customer Experience ((CX) at the heart of their service design perform better deliver better results for their users - and yet so many public sector bodies are still falling short. To understand why, we invited Forrester's Consulting Director David Wheable onto The GovX Show to discuss public sector CX: what it is, who should own it and how to embed it effectively in services.
30:03
February 20, 2021
#27 - Bringing Private Sector Skills into Government
Public sector organisations are increasingly looking to the private sector to fill senior leadership positions - but how do both sides benefit from the trend? Executive recruitment expert Suzie Walker joins GovX Digital’s David Wilde and Tim Coulthard to explore the motivation of leaders moving from private to Government roles, and what they bring to those organisations.
40:32
February 16, 2021
8 Skills to Help You Rule the World
Welcome to Planet GovX - the new podcast where our team explores the public sector transformation stories shaping the world around us. In this episode, GovX Digital’s Tim Coulthard, James Smith and David Wilde take a look at: 00:01:25: The new digital skills syllabus that’s setting out a bold new vision for the skills required to be effective in the era of digital government. With input from experts around the world and coordinated by Harvard Kennedy School’s Professor David Eaves, it’s been published under a Creative Commons licence to maximise its reach. 00:09:35: The bold vision for public services released by BCP (Bournemouth Christchurch Poole) that’ll see a one-off investment of £38m but aims to recoup savings of more than £40m a year. Can a more effective digital front door deliver real transformation for residents? 00:14:40 The working hours survey by the FDA union reveals that 97% of public servants want to continue some remote working post-Covid. It’s time to rethink the future of public sector working. 00:30:00: The moving Civil Service event for Holocaust Memorial Day - why it matters to come together virtually during these challenging times.
29:17
February 2, 2021
#25 - What Makes a Successful Local Government CIO?
The role of the public sector CIO has been transformed, reflecting the ever-growing importance of data and technology in government transformation. GovX Digital’s GM for Government, David Wilde, has held multiple public sector CIO roles, and in this episode of the GovX Show, he outlines the skills and capabilities needed to succeed in this critical role. GovX Digital is the UK's biggest, most dynamic public sector transformation event, running virtually from 11-21 May. We're bringing together 1,000 government and health executives, with 130 speakers from 20 countries. Get the latest news about the 2021 conference here: https://2021.GovX.digital
29:34
January 27, 2021
#24 - Transforming Public Sector Capability
Sam Higgins, Principal Analyst at Forrester, joins us in this episode to assess the state of Government Transformation in 2020. Which skills and capabilities are well developed, and where is more work needed? We'll explore these ideas in more depth when Sam joins us for the session 'Government Transformation: All Change?' at GovX Digital 2020. We're delighted that Forrester is our official Partner for that session, which takes place at 8.55am on 17 November. Find out more and sign up here: https://2020.govx.digital/talks/transformation-roadmaps/ Also speaking and joining the online panel are Lord Francis Maude, former Paymaster General and Cabinet Minister, and Katrine Winding, Director-General of the Danish Business Authority.
37:26
November 13, 2020
#23 - Growing Government Revenue
James Brown, UK Managing Partner at the global strategy and pricing consultants Simon-Kucher & Partners joins us to explore growing government revenue and specifically how price plays a part in that. As you’ll hear from James, pricing can be a blind spot in public sector organisations for a variety of reasons, so this was an opportunity to assess why, and what can be done in response. We’ll explore this topic in even greater detail at GovX Digital 2020 when James and his colleague Rosalind Hunter will be joining the panel to talk about pricing and government revenues in these challenging times. Join the Session - Growing Government Revenue at 11:40 pm GMT on 19 November 2020.
30:40
November 12, 2020
#22 - 'Future-ready' Government
Today we are speaking with Jackie Smith, from Sopra Steria - The government transformation experts. We are looking at what it means for governments to be ‘future-ready’. Whether that’s in terms of their skill sets, or the cultural changes needed, and how they can make decisions in an agile way to respond to the fast-moving world around them. Sopra Steria is the Local Government Stream Partner for GovX Digital 2020, and you can join Jackie in the Getting Government Future-Ready session at 1:00 pm GMT on 17 November 2020: https://2020.govx.digital/talks/whole-of-government-transformation/
24:28
November 10, 2020
#21 - Reimagining Local Service Delivery
Chris Chubb and Becky David from Sopra Steria join us on this episode to discuss their work supporting local government transformation in the UK. They share insights on how technology and cultural change work in tandem to transform the organisation itself and deliver far better experiences for citizens using public services. Sopra Steria is the Local Government Stream Partner for GovX Digital 2020, and you can join Chris and Becky in the Local Government Transformation session at 3.45pm on 18 November: https://2020.govx.digital/talks/service-transformation/
40:05
November 8, 2020
#20 - The Remote Leadership Challenge
Mark Gray, Director of Digital, Operations & Commercial at the Crown Prosecution Service, joins James Smith to talk about the challenges of leading remote-working teams in 2020. Balancing technology, working culture and staff wellbeing have been high on many leaders' agendas in the Covid-19 crisis, and Mark shares thoughts on how his organisation has manages to deliver results in such trying circumstances. We're delighted that Mark is also joining us at GovX Digital 2020 for our session on 'Leading in Crisis'. You can register free if you're a public sector executive to join us on 17 November at 11:00 am GMT: https://2020.govx.digital/talks/leading-in-crisis/
19:24
November 7, 2020
#19 - Unleashing the Power of Government Data
In this episode we welcomed Brett Gibson from cloud experts Domo to lift the lid on Government Data. There's a lot of buzz about the public sector using the huge amounts of data it collects to achieve better results. But how does that happen? Brett shares his thoughts on where the public sector should focus its efforts to deliver data-driven outcomes for citizens. Domo is the Partner for the Government Data Stream at GovX Digital 2020. They'll be sharing their expertise in two key session that are free to join for public sector executives. Data-Driven Government on 17 November: https://2020.govx.digital/talks/data-driven-government/ Agile Government on 18 November: https://2020.govx.digital/talks/agile-government/ Brett’s Recommended Resources Graphic Methods for Presenting Facts - Willard C. Brinton Curiosity: Do Data Differently, a podcast series by Domo
34:28
November 4, 2020
#18 Customer-Centric Digital Services
In this episode we're joined by Thomas Moore, London Market Principal at public sector technology experts Made Tech. We explore the present and future of digital service delivery that prioritises outcomes for citizens. Thomas explains how the future of digital public services can be built with multi-organisational rainbow teams where smaller, agile players help to uncover innovative new methods of delivery. Made Tech is our Digital Services Session Partner for GovX Digital 2020. Thomas Moore joins the online session at 9am on 18 November, alongside Philippa Manley, Digital Services & Project Director at HM Passport Office. In this invaluable knowledge-sharing session, they'll explore best practice in citizen-centric digital service design, roll-out and development. It's free to register for the session if you're a public sector executive: https://2020.govx.digital/talks/digital-services/
29:04
October 28, 2020
S1:E17 - Making Digital Government Work
Elizabeth Rhodenizer, Chief Information Officer at the Public Service Commission of Canada, joins us in this episode to explore how digital can transform how government functions. We talked about how tech can create better outcomes for citizens, more effective service delivery, what skills will be needed in the government of the future, and the changing role of the public sector CIO. We're excited that Elizabeth is sharing her insights in more depth at GovX Digital 2020 in the session 'Getting Government Future-Ready' on 17 November. Register for free to discover what tools and skill sets will be needed for the journey ahead: https://2020.govx.digital/talks/whole-of-government-transformation/
30:29
October 26, 2020
S1:E16 - Successful and secure remote working
This episode sticks with the remote working theme as Matt Stevens from Google Chrome Enterprise reveals how the public sector is meeting the technical challenges of 2020's WFH culture. He explains where systems and behaviours meet, what the 2020 threat landscape looks like, and how public sector CIOs and CTOs can respond to them. Matt will be sharing more insights at GovX Digital 2020 (17-19 November) in the session Out of Office: Making a Success of Remote Working which we’re delighted is supported by Google Chrome Enterprise.
39:14
October 19, 2020
S1:E15 - Remote Government Working
In this episode we’re joined by Maria Farres, Head of Organisational Development & Talent at Essex County Council to explore how the public sector has adapted to the remote working challenge in 2020. Maria has helped Essex develop a hybrid working model that blends remote working and re-imagined office spaces to maximise service delivery and efficiency, while supporting staff well-being. It’s essential viewing for any public sector leaders wrestling with the same issues in 2020. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets This episode is supported by Forrester. Central and local government executives are reshaping the public sector. Success depends on how fast they can respond to a fast-changing world. Forrester gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome. Visit Forrester.com to learn more.
39:53
October 15, 2020
S1:E14 - The Upload - Mike Pence's Fly Lives On Mars
The Upload this week digs into the rows about Civil Service skills and competence. Behind the media briefings and posturing, there needs to be a real dialogue and plan of action. GovX Digital's Marketing Director, Tim Coulthard, and Content Director, James Smith, talk skills, thrills and the fly that upstaged the US Vice Presidential Debate.
22:38
October 8, 2020
S1:E13 - UK Government Commercial Function: Money for Something
Marco Salzedo, Director of Commercial and Contract Management Capability at The Cabinet Office, joins us to share the inside story of how 2020 has shaken up public sector procurement. As the Covid-19 pandemic forced governments globally to accelerate change and adopt new ways of working, that gear change was critical in procurement functions to ensure ambitious programmes like the Ventilator Challenge could happen. Marco spoke to GovX Digital's James Smith to explain what changed and what it means for the future. We're delighted that Marco is one of our headline speakers for GovX Digital 2020, where public sector execs can find out more from him about embedding change at pace. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets
25:48
October 8, 2020
S1:E12 - Celebrating Diversity in Events
A slight change in direction in this episode as we welcome Amy Kean, one of the founders of DICE - Diversity and Inclusion at Conferences an Events. DICE recognises and certifies events like GovX Digital that have truly diverse speaker line-ups. Amy joined us to talk about the origins of the projects, the battle to call out events that fail to be truly inclusive, and why a diverse event is truly a better event. At GovX Digital we're proud to have DICE certification, so this was a chance to tell our story too as we count down to the event on 17-19 November. GovX Digital 2020 (17-19 November) is the UK’s biggest public sector transformation conference, featuring 130 expert speakers from over 20 countries, across all tiers of government, and healthcare, and over 1000 delegates. Public sector execs can register free for the virtual event here: https://2020.govx.digital/checkout/select-tickets/ Find out more about the great work DICE is doing at: https://www.getdice.co.uk/
34:36
October 5, 2020
S1:E11 - The Upload - AI, Apps and Adidas Tennis Shoes
Our new offshoot podcast takes an informal look at what's been happening this week in the world public sector transformation. In this episode of The Upload, GovX Digital's Marketing Director, Tim Coulthard, and Content Director, James Smith, talk GovTech and its growing impact on society. Does the NHS Test and Trace app mark a shift in the public's awareness of GovTech? Should the datasets and assumptions that underpin AI be publicly available? And can James successfully pronounce Hydrographic? GovX Digital 2020 (17-19 November) is the UK’s biggest public sector transformation conference, featuring 130 expert speakers from over 20 countries, across all tiers of government, and healthcare, and over 1000 delegates. Public Sector Execs can register free at https://2020.govx.digital/checkout/select-tickets/
29:36
October 2, 2020
S1:E10 - Inclusive Government
This episode features a fascinating conversation with Bernadette Thompson, Deputy Director for Inclusion, Wellbeing & Employee Engagement at the Ministry of Housing, Communities and Local Government. In these challenging times, when the Civil Service is working largely remotely, how can we maintain focus on inclusion and diversity in every tier of Government? Bernadette's book recommendation is The Power of Staff Networks -https://www.thepowerofstaffnetworks.co.uk/ Bernadette will be joining the GovX Digital 2020 virtual conference for a panel discussion on Culture Change, and drawing upon her experience in the civil service, which includes co-chairing the multi award-winning Race to the Top G6/7 network, a community network of Black, Asian and Minority Ethnic (BAME) G6/7 employees across all Government departments and agencies. The Network actively supports members by helping to increase preparedness for leadership. Chek out the session at https://2020.govx.digital/talks/culture-change/ GovX Digital 2020 (17-19 November) is the UK’s biggest public sector transformation conference, featuring 130 expert speakers from over 20 countries, across all tiers of government, and healthcare, and over 1000 delegates. Public Sector Execs can register free at https://2020.govx.digital/checkout/select-tickets/
34:07
September 30, 2020
S1:E9 - 500 Reasons to be Cheerful
A bonus episode of the show as our Content Director James Smith joins us to share some exciting updates from GovX Digital Land. With delegate numbers flying high and some outstanding global speakers confirmed this week to share their public sector transformation stories, it's shaping up to be an amazing event in November. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets
05:19
September 29, 2020
S1:E8 - The Future of Digital Government in Wales
In this episode of The GovX Show we're delighted to welcome Sally Meecham Chair of the Centre for Digital Public Services Wales. In this role and as previous holder of numerous senior public sector transformation positions, Sally brings tremendous firsthand knowledge on public sector delivery and transformation. She tells us how Wales is transforming digital capabilities in the public sector, and how the Covid pandemic has demanded new agile ways of operating. At GovX Digital 2020 on 17-19 November, Sally will unpack some of the biggest questions around Government digital transformation - what does agile Government really mean, how can the public sector embrace iterative change, and how can digital management deliver better outcomes? You can join the discussion with Sally by registering for free if you're a public sector exec: https://2020.govx.digital/ GovX Digital is the UK's biggest, most dynamic public sector transformation event, running virtually from 17-19 November. We're bringing together 1,000 government and health executives, with 130 speakers from 20 countries.
36:14
September 28, 2020
S1:E7 - Valuing Public Sector Data
In this week’s episode we welcomed Miranda Sharp, Member of the Mayor of London’s Smart London board, to talk about the present and future of public sector data. What really is public and private any more? Who owns it, and how can better use of data deliver results that positively impact citizens’ lives?
35:27
September 18, 2020
S1:E6 Risky Business
In this week’s GovX Show, we welcome Liz McKeown, Lecturer at the Digital Academy at the Canada School of Public Service, to share her insights gained from a career spanning senior roles in the public and private sectors. As a former CIO of Shared Services Canada, she knows what it takes to deliver digital transformation projects in public agencies. Ahead of her appearance at GovX Digital 2020 she discussed the changing attitude of public sector organisations to risk, and how more innovation can deliver better services for citizens. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets
22:22
September 14, 2020
S1:E5 - Lord Francis Maude - The £52 Billion Man
Lord Francis Maude joins us on the GovX Show to share the inside story from one of the most significant programmes of public sector reform in the history of UK Government.
46:10
September 8, 2020
S1:E4 - Accelerating Government delivery
In the latest episode of the GovX Show, we spoke to Lynda Rawsthorne, Director of Prison Infrastructure at The Ministry of Justice, where she’s delivering new approaches to the building of prisons in the UK. At a time when the Government is calling for faster, more innovative delivery in the public sector, Lynda is at the forefront of that culture. In her conversation with James Smith, she explains what’s changing and how in terms of culture and process.
22:10
September 1, 2020
S1:E3 - All delivery is local
In this episode, our Content Director, James Smith, caught up with the hugely experienced government and healthcare leader David Wilde. With his track record of delivering policy and service implementation in central and local government, David is well qualified to talk about what’s needed to make a real impact in communities. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets
46:03
August 17, 2020
S1:E2 - This time it’s different
GovX Digital Content Director James Smith takes a closer look at the UK government's transformation agenda, as parsed from two recent high-level speeches. TL;DR - it's going to be distributed, digital, and more risky. The GovX Show is a public sector transformation podcast, interviewing senior officials from the all tiers of government, NHS Trusts, academia and solutions providers as we count down to the GovX Digital 2020 conference on 17-19 November. Register for free (public sector/academia only) - 2020.GovX.digital/tickets
05:55
August 17, 2020
S1:E1 - Introducing the show
GovX Digital's Content Director, James Smith, looks at the who and the what we’ve got in store for you over the coming months.
04:35
August 15, 2020