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Government Transformation Show

Government Transformation Show

By Government Transformation Magazine

Government Transformation Show is all about future government delivery. We feature conversations with public sector change makers from all tiers of government and industry, in the UK and around the world. More details at: www.government-transformation.com
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Currently playing episode

#55 - What's next for digital public services - Harry Trimble

Government Transformation ShowJan 18, 2022

00:00
36:27
#98: Environment Agency: Reusability & Common Problem Solving

#98: Environment Agency: Reusability & Common Problem Solving

Chris Cope, Digital Programme Director at the Environment Agency, and Ed Pikett, Director Central Goverment Technology and Transformation at Hitachi Solutions Europe, sit down with Editor Sam Birchall to discuss how public sector organisations can step away from building systems from scratch, and work to intelligently leverage and reuse work done by other teams within government.

We take a closer look at the work done by Chris and Ed as part of the Department for Environment, Food and Rural Affairs 'Smart Environmental Regulation Programme' - and how this provides a model for collaborating on common problems across government.

Dec 07, 202333:27
#97: Capturing the value of Generative AI in Government

#97: Capturing the value of Generative AI in Government

Generative AI, popularised by ChatGPT, creates content by learning from a vast corpus of existing content and then using patterns from that data to generate fresh content - and has the potential to transform information retrieval across government data silos, and internal and citizen-facing customer service. But how can government organisations maximise the value of this transformative technology, while minimising the risk?


We're joined by KJ Lian, Global Head of Data at Amazon Web Services, and friend of the podcast, Deepak Shukla, Data and Analytics Lead for Public Sector at Amazon Web Services, to dig deeper into the promise of Generative AI.

Nov 10, 202328:38
#96: Maximising Data Interoperability

#96: Maximising Data Interoperability

Government departments are operating across multiple databases with different standards, architectures, security levels – a great complexity at a time where data plays an increasing role in decision making. Afshin Attari, Senior Director Public Sector & Unified Platforms at Exponential-e, returns to discuss how data teams can overcome these challenges - and maximise data interoperability!

Nov 10, 202324:33
#95: How can Generative AI enable Connected Government?

#95: How can Generative AI enable Connected Government?

Friend of the podcast Deepak Shukla returns to talk with Sam about one of the hottest topics in government transformation right now - the role of AI in enabling better government delivery. Deepak leads on data and analytics for public sector at Amazon Web Services in the UK and Ireland, and will be helping to host a discussion on the value of Generative AI in the public sector at the upcoming Government Transformation Summit (22 November 2023, ETC Venues, 133 Houndsditch, London).

Nov 10, 202329:10
#94: What next for Data Interoperability in Government?

#94: What next for Data Interoperability in Government?

Data interoperability refers to the ability of different systems, technologies, or software to access and use shared data - something clearly crucial for government attempts to overcome silo-based decision-making and data collection, while respecting the circumstances under which data may have been collected from citizens.

We sit down with CGI's Vice President of Consulting, Richard Buckley, to understand how government can build upon the current approach to data utility, and deliver better frontline outcomes.

Jul 13, 202327:54
#93: Operationalising AI in Government

#93: Operationalising AI in Government

What role will AI play in the transformation of public sector delivery - and how can government organisations responsibly manage the impact of this technology on citizens, businesses and public servants?


Alex Jaimes, Chief Scientist and SVP of AI at Dataminr, joins Sam as we take a closer look at what AI is capable of doing today, and the opportunities of what AI could help the public sector achieve tomorrow.

Jun 22, 202335:19
#92: Government Data - Unlocking value through Adaptive Data Governance

#92: Government Data - Unlocking value through Adaptive Data Governance

Government Data exists in a complex, ever-changing environment with many stakeholders - and against this backdrop Adaptive Data Governance is a way of managing data that emphasises flexibility and responsiveness to change. Just as an organisation's data landscape, business needs, regulatory environment, and technological capabilities change, so a department's data governance will need to evolve. Sam talks to Alberto Villari and Steve Holyer, two data experts from Informatica, to examine how to maximise the value of adaptive data governance in the public sector.

May 17, 202331:32
#91: Delivering Government Transformation

#91: Delivering Government Transformation

How can government departments best deal with the pressure to deliver transformational change at pace? James Buckley, Head of Practice for Digital Transformation at Made Tech, sits down with Sam to discuss some of the different approaches that can be taken to accelerate delivery, and they look at the impact of emergent and disruptive technologies, including digital twins and hyper automation.

May 09, 202324:22
#90: Improving Cross-Government Data Functions
Mar 20, 202323:27
#89: Responsible Data Sharing in Government - Robin Sutara & Pritesh Patel, Databricks
Mar 18, 202329:24
#85 Transforming Your Organisational Culture - Charles Damerell, SolarWinds

#85 Transforming Your Organisational Culture - Charles Damerell, SolarWinds

We sit down with Charles Damerell, Senior Director of Sales for the UK and Ireland at SolarWinds to explore how organisational culture has a part to play in transforming an organisation and reflections on the recent Government Transformation Summit roundtable sessions.

Tune in to hear about how you can diversify your talent pool and encourage employee autonomy to deliver fresh innovation.

Dec 06, 202226:58
#84: Data Interoperability: Where Government is Heading Next - Mike Hoare, Fujitsu

#84: Data Interoperability: Where Government is Heading Next - Mike Hoare, Fujitsu

Mike Hoare, Chief Digital Officer (CDO) for Public Sector at Fujitsu, joins our Managing Editor, Tim Coulthard, to reflect on his conversations with senior Civil Servants at the recent Government Transformation Summit.   

They discuss the biggest challenges and opportunities facing government as they seek to unlock new insights and ways of delivering public services through data interoperability and integration.

Nov 29, 202220:00
#83 Improving Service Delivery for Better Outcomes

#83 Improving Service Delivery for Better Outcomes

In this episode, we are joined again by Afshin Attari, the Senior Director of Public Sector & Unified Platforms at Exponential-e. We discuss how government organisations can both improve and transform service delivery to support better outcomes for citizens and tackle oncoming challenges in terms of cost and efficiency.

Nov 17, 202230:26
#82 Accelerating Digital Delivery in Government - Ed Pearce, CloudSource

#82 Accelerating Digital Delivery in Government - Ed Pearce, CloudSource

CloudSource's Chief Delivery Officer, Ed Pearce, joins our Managing Editor, Tim Coulthard on the Government Transformation Show to assess the current  effectiveness of digital transformation programmes in government.  

In a wide-ranging conversation they discuss: 

  • Effective digital transformation through technology and organisational change. 
  • Identifying the main opportunities to accelerate delivery 
  • Equipping public sector leaders with the right skills and knowledge in the digital space
Nov 16, 202229:05
#81 Transforming Citizen Experience - Neil Bacon, Adobe

#81 Transforming Citizen Experience - Neil Bacon, Adobe

Neil Bacon, Principal Digital Strategist at Adobe, joins our Managing Editor Tim Coulthard to discuss the evolution of Citizen Experience as a key area of focus in public services.  

How have user needs and expectations changed and what kind of relationship are citizens looking for with Government?  

What are the main areas government can improve the Citizen Experience in the design and delivery of public services?

Nov 10, 202224:21
#80 Creating a More Sustainable Public Sector - Emma Charles, Kin and Carta

#80 Creating a More Sustainable Public Sector - Emma Charles, Kin and Carta

On the latest episode of the Government Transformation Show, Emma Charles, Director of Public Sector Delivery at Kin + Carta, joins us to explore how government organisations are currently tackling sustainability in the way they operate.  

Emma explains how a greater focus on environmental factors across technology, procurement and service design could make an impact, and discusses the importance of empowering Civil Servants to prioritise sustainability in their decision-making.

Oct 31, 202234:35
#79 Building High Performance Services - Charles Damerell

#79 Building High Performance Services - Charles Damerell

In this episode, we speak with Charles Damerell Senior Director of UK & Ireland at SolarWinds to explore how public sector organisations can adopt the "secure by design" approach to service delivery.

Oct 18, 202231:12
#78: Using Data to Tackle Public Sector Fraud - Deepak Shukla, AWS
Oct 18, 202222:25
#77: Ethical AI: Building Trust in Government Data - Ruth McGuinness, Kainos

#77: Ethical AI: Building Trust in Government Data - Ruth McGuinness, Kainos

Ruth McGuinness - Data & AI Practice Lead at Kainos - joins us on the latest episode of The Government Transformation Show to explore the ethical implications of AI in government.   

How can the opportunities the technology offers for process improvement and service delivery be balanced against the need to maintain citizen trust?  Ruth shares her thoughts on the key principles of ethical AI and practical insights on how to build a programme that’s fair for all.

Oct 17, 202230:28
#76 Navigating the Data Disruption Journey - Digital Modus and Denodo
Oct 13, 202229:44
Data Driven Decision-Making in Government - Jess McEvoy, Scott Logic
Oct 11, 202222:01
#74 Operational Transformation in Government - Afshin Attari, Exponential-E

#74 Operational Transformation in Government - Afshin Attari, Exponential-E

Afshin Attari, Director of Public Sector and Unified Platforms at Exponential-E, joins our Community Director Tim Coulthard to discuss operational transformation in government.  Afshin explains how an effective transformation strategy draws together and aligns policy, people, technology and service design to deliver improved outcomes.

Oct 09, 202224:58
Insight to action: optimising government data use - Palantir
Oct 04, 202233:60
#72 - Unlocking the Benefits of Joined-Up Government - Granicus

#72 - Unlocking the Benefits of Joined-Up Government - Granicus

How can government improve in collaborating and working across different agencies and departments? We're joined by Pete Cox, Martin Nash and Jonathan Bradley from Granicus to explore how technology and culture can align to support a more collaborative approach to government that delivers a better Citizen Experience in public services.

What are the benefits for end users and citizens of government working more effectively together? What are the common barriers to effective collaboration and co-operation?


Sep 20, 202230:23
#71 Implementing Transformation Strategy at Scale - Chirag Agarwal, Kainos
Sep 20, 202219:06
#70 Implementing the Digital Workplace - Alasdair Hendry, Exception
Sep 20, 202221:18
#69 - Successful Public Sector Service Automation - Rachel Lane, Medallia

#69 - Successful Public Sector Service Automation - Rachel Lane, Medallia

Rachel Lane - Principal Head of Global Contact Centre Strategy at Medallia - joins us on this episode to run the rule over service automation in the public sector.   

  • What are the biggest benefits to citizens and end users from the automation of services?  
  • How well are Government organisations currently tackling Service Automation?   
  • What are the common challenges and how can they be overcome?  
  • How can public sector organisations ensure that digital solutions are inclusive and don’t leave anyone behind?
Sep 19, 202223:04
#68 Improving Service Delivery with Design Thinking - Paul Rawson, Mastek

#68 Improving Service Delivery with Design Thinking - Paul Rawson, Mastek

What is the Design-Thinking framework, and how can adopting this approach support government organisations in designing services that actually meet user needs.

In this episode, Dami Opara, our Content Marketing Lead, sits down with Paul Rawson, Head of Digital Service Design at Mastek, to explore how the Design Thinking approach can improve service delivery.

Watch this episode to learn:

  • How to get started with the Design Thinking framework
  • The benefits of removing team silos
  • The importance of centring user needs in the design stages
Sep 15, 202232:47
#67 Supporting Cross-Government Collaboration - Eva Murray - Snowflake
Sep 12, 202225:05
#66 - The Future of Data-Driven Government - Mike Hoare, Fujitsu

#66 - The Future of Data-Driven Government - Mike Hoare, Fujitsu

On this episode we're exploring the vast possibilities that data can unlock for the public sector in a conversation with Mike Hoare - Chief Digital Officer (CDO) Public Sector at Fujitsu.  

Mike shares his insights on the role of tech in government including: 

- Getting the right balance between infrastructure, service design and delivery 

- Cognitive and advanced technologies such as AI 

- Creating an effective data strategy 

- Maximising data interoperability and integration

You can join the discussions with Mike and 150 Senior Civil Servants at Government Transformation Summit on 22 September at Church House, Westminster. Explore the event and request your place: https://summit.govx.digital/


Sep 07, 202225:29
#65 Transforming Public Services with IoT Data - Meeta Akhelikar, Microland

#65 Transforming Public Services with IoT Data - Meeta Akhelikar, Microland

Where are the biggest opportunities for government to harness data to identify and deliver improved public services?  To explore the value of IoT in action, we're joined by Meeta Akhelikar, Business Leader for Public Sector Growth at Microland, and our own GM for Government, David Wilde. In a wide-ranging conversation they explore how IoT can support:   

- Better places to live through intelligent transport, smart homes and community hubs  

- Increase economic growth by re-inventing town centres and high streets)   

- Improve the environment around us 

- Help to protect vulnerable people through assisted living and identifying areas of socioeconomic need to target services.

Aug 03, 202243:07
#64 Unlocking the Power of Open Government - Doreen Grove

#64 Unlocking the Power of Open Government - Doreen Grove

In this episode, our Community Director, Tim Coulthard, sits down with Doreen Grove, Head of Scottish Open Government, to discuss the importance of transparency in policy making and service delivery.  

Watch this episode to hear the 4 founding principles of Open Government, the benefits of greater transparency for Government organisations, the impact of the engaged citizen, a brief summary of the 2021-2026 Scottish Government Action Plan and more.

Jul 26, 202238:08
#63 Sustainable Digitalisation - Mark Smitham

#63 Sustainable Digitalisation - Mark Smitham

On the latest episode, Mark Smitham, Lead for Public Sector Solutions at Mendix, joins us to explore the concept of sustainable design in public services. In a wide-ranging conversation with Community Director Tim Coulthard, Mark shares insights on:   

  • What sustainable design really means in public services 
  • Inclusive service design - what does good look like? 
  • How to feed data back to service designers and developers to act upon 
  • What challenges the complex stakeholder networks for public services create for service design and delivery.
Jul 19, 202231:37
#62 - Making a Success of Citizen Experience
Jul 12, 202230:55
#61: Five Steps to People-Centric Transformation - Simon Daly

#61: Five Steps to People-Centric Transformation - Simon Daly

Simon Daly, Employee Experience Strategist at Qualtrics, joins us to explore some of the key aspects of People-Centric Transformation in the public sector. He shares his insights on 5 key steps to putting employees at the heart of a successful Government transformation strategy:  

- Look at change holistically from the perspective of employees 

- Listen at the right moment and in the right way 

- Get smarter at analysing feedback and routing it to the right people 

- Take action!

- Communicate what you’re doing

Jun 13, 202227:51
#60 - Sustainable and Accessible: the future of public infrastructure

#60 - Sustainable and Accessible: the future of public infrastructure

Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, joins us on the show to look at the major forces set to shape the way public digital infrastructure develops in the coming years.

As government agencies emerge from crisis mode into the post-pandemic world, where are the biggest challenges and opportunities around accessibility, sustainability and security?

Feb 25, 202231:19
#59 - Experience-driven government transformation

#59 - Experience-driven government transformation

The public sector has become increasingly focused on concepts like citizen experience and user-centred design to improve the design and delivery of services. But those are only part of the equation - the broader concept of experience-driven transformation captures the ideas and desires of all stakeholders, including employees, to drive cultural and operational change that delivers better outcomes for citizens.

Christina Butterfield from experience management experts Qualtrics joins us on this episode to explain how government can harness the power of experience-driven transformation.

Feb 21, 202227:41
 How to overcome the 6 challenges of digitising government services
Feb 11, 202227:08
GovX Show #57 - Scalable and accessible: the future of digital government
Feb 03, 202226:22
#56 - Leading through change in the public sector - Susan Clews, CEO of Acas
Jan 25, 202233:56
#55 - What's next for digital public services - Harry Trimble
Jan 18, 202236:27
#54 - The Foundations of data-driven Government organisations

#54 - The Foundations of data-driven Government organisations

Before charging into data-driven projects, public sector organisations need to ensure they have the right technical, operational and cultural foundations in place.  

In this episode of The GovX Show, Made Tech's Principal Technologist, Jim Stamp, shares his take on those key foundations - what they are, why they matter and how to get them right.

Jan 06, 202234:44
#53 - Designing for All: User-Centric Public Services - Rachel Nixon, DfT
Nov 04, 202133:49
#52 The 8 Golden Rules of Data-Driven Public Services

#52 The 8 Golden Rules of Data-Driven Public Services

As public sector organisations accelerate the use of data to drive new insights and services, it's vital they build on the right foundations in processes, governance, culture and technology.

Glen Ocskó, Made Tech's Head of Local Government, joins us to share his Golden Rules for Data-Driven Services - eight practical ideas that will set public organisations on the right path in their digital projects.

Learn more from Glen and experts from The Welsh Local Government Association, Oxfordshire County Council and the London Borough of Camden in the panel discussion 'Data-Driven Services' at the LocalGov Transformation show: https://local.govx.digital/talks/data-driven-services/

Oct 31, 202130:04
GovX Show #51: Unlocking the potential of digital workplaces
Oct 25, 202140:24
Innovation and Automation in Government Services - Jeremy Edwards, DWP Digital

Innovation and Automation in Government Services - Jeremy Edwards, DWP Digital

The Department for work and Pensions is a true 'cradle to grave' government agency, interacting with citizens at countless points in their lives. With an annual spend of £190 billion and so many services to deliver, identifying opportunities to use innovative digital solutions is a game-changer for DWP.  

In this episode, Jeremy Edwards, Deputy Director, Head of Digital Channels, at DWP Digital explains how his team harnesses the opportunities of digital automation, all while maintaining focus on the end user's experience.  

Learn more from Jeremy and DWP Digital when he joins us at the Citizen Experience Show for the panel session 'Service Automation: The Future of Self-Service' on 11 November. Register free here: https://cx.govx.digital/talks/service-automation-future-of-self-service/

Oct 18, 202129:26
#49 How to succeed in digital transformation
Oct 12, 202124:49
#48: Unlocking the value of government data
Sep 30, 202138:56
#47 - Public Sector Transformation Priorities for Q4

#47 - Public Sector Transformation Priorities for Q4

As the UK emerges from Covid restrictions and looks to rebuild economically and socially, how are those efforts shaping strategic priorities for government and public sector organisations?   

GovX Digital's GM for Government, David Wilde, shares his thoughts on the future of programme delivery, digital innovation, citizen-centric services and placemaking.

Sep 02, 202106:25
#46 Lord Francis Maude - Where Next for Civil Service Reform?

#46 Lord Francis Maude - Where Next for Civil Service Reform?

A decade ago, Lord Francis Maude led a ground-breaking review of government efficiency that delivered £52 billion in savings and created the Government Digital Service. In autumn last year, he was asked by the current administration to revisit that work to gauge current Civil Service capability and performance in critical operational functions like finance, procurement, HR, IT and digital.   

Lord Maude's recently published findings - Review of the Cross-Cutting Functions and the Operation of Spend Controls - have again played a key role in setting the direction of Civil Service reform. He joins us on this episode to drill into those recommendations and discuss how public sector reform will play out in the coming years.

Aug 05, 202124:34